Next Directory Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“Horrendous waste of time!”

Written on: 26/03/2014

I honestly don't think I've ever had so much hassle over a pair of shoes! Ordered them to be delivered to my local store. So far so good. Needed to return them as one shoe faulty. Told by customer services on phone to return to store where new pair would be waiting. They were not there waiting so the store contacted next directory customer services who say they are ordered and will be delivered to my home. This didn't happen, so both customer services people failed to place the order. They said… Read Full Review

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★☆☆☆☆

“I'm fuming with next - absolute " merde "service”

Written on: 26/03/2014 by martinlewis6666 (1 review written)

I added a few items to basket to show my partner when she got home . But next decided to process this order and give me credit that I didn't want . They also sent all the wrong sizes . I rang customer services which took forever and the woman said they had no record of my details . I can't believe they send the items without even asking or telling you that it will be on credit . I'm livid . They have sent me 3 arrears letters and I have now since paid but am taking this up with trading… Read Full Review

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★☆☆☆☆

“I think help is required! ”

Written on: 05/01/2014

The issue is not with the product but with the service of the Next Directory team/management. I was kept on hold for 10mins only to find that I had then missed the slot for next day delivery (this is not the first time this has happened)I'm not sure whether I'm expecting to much, but surely at 9.50pm in the evening the lines would be on the slightly lighter side! Somebody needs to look at this urgent, I can't be the only long term customer who is having these problems at the moment!… Read Full Review

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★☆☆☆☆

“misleading online credit application!!!”

Written on: 18/12/2013

I just registered online and ordered a sweater to be delivered to a local Next store. The website says you can pay on collection, which is what I wanted to do. I was then shocked to find out that I had been given £1500.00 of credit and charged for the sweater, which was now being delivered to my home address!!! None of which I asked for! Next said that on ticking the terms and conditions box I agreed to the credit facility and that a first order had to be sent to my home address! This is a… Read Full Review

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★★★★☆

“Great Service”

Written on: 14/11/2013 by LyndaSt (1 review written)

After reading the other reviews here I wonder if they used the same company i did. The catalogue is still a must in our house (even if it does mainly get read in the toilet). Ordering stuff - as you would hope from a shop - is a breeze and given that you can return it to any NEXT shop (my closest one is only a home store and they still take everything) I can't see how it could be better. OK, the prices are always what you would hope them to be, but Next are a great British retailer and we… Read Full Review

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★☆☆☆☆

“False advertising, bad customer service is another...”

Written on: 14/11/2013 by ..Guest.. (1 review written)

I placed an order for a description of "black leggings" and "brown leggings" from the sales section of the website. These arrived and were labelled "maternity" of which no description was shown on the sales section of the website. As a good will gesture nothing was offered to send the regular sizing due to NEXT's false advertising and the causing of much inconvenience to myself. But I can clearly see that lack of customer service is an issue. NEXT still have not corrected this on the website… Read Full Review

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★☆☆☆☆

“horrible business”

Written on: 17/10/2013

i ordered a little girls legging set and they sent the incorrect item. I received a boy's shirt instead. when i called customer service, they didn't seem to think it was a "problem". they told me to keep the shirt or "donate" it and that they would refund me. they didn't even offer to send me the correct item. Instead, they said that if I wanted my original item, i would have to go online and reorder it. what kind of customer service is that?? it was their mistake and they didn't even try to… Read Full Review

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★☆☆☆☆

“Shocking customer service!”

Written on: 16/10/2013

I've been a Next Directory customer since it was launched. In early 2012 and Oct 2013 I received letters saying my returns percentage was too high and with no reduction or improvement (feel like a naughty school kid!!), if they didn't hear from me then they would close my account. I contacted them on their extraordinarily expensive phone number to explain I make returns because of: - inconsistent sizing - poor product descriptions - product delivery delays, so eg if I buy two items to go… Read Full Review

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★★★☆☆

“Best shop in store if you can't make up your mind!”

Written on: 09/10/2013 by janesmith1975 (36 reviews written)

I have been a Next Directory customer for a good few years and normally place a large order around 3 times a year to update my wardrobe. I keep some bits but most does go back and this is one of the reason I loved shopping with Next so much. The freedom to shop and return with no obligation to buy, although I never ended up empty handed. Something always got my attention. You can imagine how shocked I was when I received a 'general' email stated that their terms and conditions had changed… Read Full Review

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★☆☆☆☆

“Just, don't do it to yourself.”

Written on: 08/08/2013

I ordered 3 separate items from Next Direct and not only did 2 of the items get lost in transit, when these items eventually arrived, they weren't the sizes I ordered. I sent the items back asking for a size swap, (paying for my own postage) They straight out refunded my money for the items and swept in under the rug without returning the correct sizing. If I had this many issues with a simple 3 item itinerary, there's bound to be a smooth transaction rate of about 5%. DO NOT USE THIS SALES… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 09/07/2013 by Tski (1 review written)

I just wanted to share my recent experience with next direct with you all. I want to start by saying that for years I've loved next for their quality, style and reasonable prices on kids clothing. It's where I shop every season for my kids and I recommend it to everyone I know. I am a photographer so when clients ask what to wear- next is always on the top of my list of recommendations. That being said I am extremely disappointed in my recent experience with next. I was very excited (like… Read Full Review

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★☆☆☆☆

“high intrest and reeppooff”

Written on: 08/06/2013 by Hunter55 (1 review written)

Please dont apply for credit from next you will regret it. I had very bad experience. Service charge for no reason every month, high interest, poor customer service, expensive and poor quality clothes. Never ever will shop from next again even instore… Read Full Review

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★★★★☆

“Ordered my new suit for the races on Monday, arrived...”

Written on: 22/05/2013 by audiaudi452 (8 reviews written)

I found the suit I wanted through the next catalogue and unfortunately my size was not available in the store. Having checked online I realised it was available direct and decided to try placing an order despite never ordering a suit online before. The website is great, with really good zoomed in images available and a great selection of colours. I clicked through the checkout and realised I could get it sent to the store, unfortunately - this option did not work for some reason despite it… Read Full Review

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★☆☆☆☆

“Worst online shopping site”

Written on: 12/05/2013

Very customer unfriendly site - no order reference number, no order status or tracking. My case, I never got items I ordered and had to deal with such unhelpful customer service for number of times to get refund which took a while.I regret giving my personal details to this site, it feels so unsafe. When things go wrong you will need to call the worst customer service- not worth it. Retail staff are usually pleasant and I've had no bad experience to date but Next online shopping - BIG LET DOWN!… Read Full Review

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★☆☆☆☆

“VERY POOR CUSTOMER SERVICE,DONT BOTHER ITEMS NEVER ARRIVE.”

Written on: 30/04/2013

Used the next website twice and ordered items paid on my card ,both occasions gave me a customer order number and no items received to collect from store ,this is very poor customer service and also when you email or phone no replies >>>>>>AVOID AT ALL COST… Read Full Review

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★☆☆☆☆

“How can this be legal?”

Written on: 25/04/2013 by mummypig (2 reviews written)

We had the terrible misfortune of buying from these guys recently. Firstly as others have complained they will set you up a credit account still without stating the APR clearly as they are legally required to do so, nor making it clear they are giving you credit. This will show on your credit rating. Well aware of this when we checked out we chose the option to not have a credit account. When we checked out we were told their website was not working and to call them to place the order which… Read Full Review

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★☆☆☆☆

“Shocking service, unreliable and unhelpful customer...”

Written on: 26/03/2013

I ordered 3 items on 18th March for delivery on 19th but they didn't turn up. I called that evening at around 7pm and was told the courier "had car issues" so they couldn't deliver. Surely if the courier can't fulfill the delivery they should notify the customer, I waited in all day for this order and specifically required it on 19th. The customer services person I spoke to on 19th told me they would try to redeliver every day for the next 3 days, I explained that I wouldn't be home and… Read Full Review

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★☆☆☆☆

“A Truly Awful Experience - Very Annoyed ”

Written on: 22/02/2013 by Louisemavi (1 review written)

I have shopped in Next for Years and love the Store. I have ordered items in store and paid for them and collected them there on numerous occasions. No bother. In the last couple of months I've been constantly asked to order on line by staff members saying its a quick and easy proceedure and beats trekking through stores looking for your items. So today I took the plunge, and ordered two items, paying for them with my bank debit card. I got an email confirming the order. My bank has the amount… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 20/02/2013

My sister has an account with next, she ordered items while heavily pregnant, items were delivered a few days before she went into labour. My dad being a proud man found out my sister had ordered items on credit and insisted she send it back and once baby was born he would take her shopping and pay for stuff she needed himself from much cheaper well known brands. My sister went into labour and asked me to telephone to arrange collection of said items giving me her account number etc. My sister… Read Full Review

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★☆☆☆☆

“Definitely not recommended”

Written on: 15/02/2013

After ordering a table from Next I realized it would be too big so 2 days later I cancelled the table by phone followed up by an email. After checking my account there was nothing to say the table had been cancelled so I made numerous calls and a further email to ask them to confirm the cancellation and to send me a confirmation email that the table had been cancelled. Three days later I received an email from Next saying the table was on its way and to track the order via that email. I made a… Read Full Review

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