Reebok Sports Club, London Reviews
Latest Reviews
“Big gym, small staff and bad management.”
Written on: 26/02/2013 by Suez12
This gym looks great but that doesn't matter as its so over populated and if you are not a regular gym user no one comes help you as there all just standing at the fitness desk! I have been going there for years! And I kid you not there has only been 4 staff to ever talk to me and two of them are new and don't think they will stay long as staff change quicker the the members. The biggest issues with reebok is that the staff look unhappy and unapproachable apart from one manager out of... (read more)
“Getting worse every year, changing rooms stink,...”
Written on: 08/02/2013 by digiways (1 review written)
Reebok used to be a great gym, I go there for about 6 years, but unfortunately the changing rooms / showers are getting worse every year, while the gym is getting overcrowded making it almost impossible to train during the peak hours. There's pretty much no air conditioning in the changing rooms, they stink dump mixed with all the aerosol sprays that members use excessively. Instead of installing proper ventilation, Reebok added more sprays under the mirrors that spray some stinky chemicals... (read more)
“I used to love Reebok i have been a member since 2009...”
Written on: 16/10/2012
I used to love Reebok i have been a member since 2009 however things are changed the gym gets really busy, there is only a few good people left. All new ,, personals trainers'' have no respect to other members, their attitude is just wrong and they behave like they own the gym. Shame it used to be amazing in there. (read more)
Digiways's Comment
Written on: 08/02/2013
So true. I used to love Reebok, but unfortunately it's getting worse every year.
Reply to this comment
Rbkgm's Comment
Written on: 18/02/2013
Dear Digiway/Other User
Thank you for your responses and to the prior comments supplied.
Can i suggest that we meet to run through your concerns/comments?
We have many new fantastic team members/servcies and Personal Trainers. We also have some exciting developments on the horizon that i would love to update you with.
Best regards,
Manging Director
0207 970 0919
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“Overpriced overcrowded with poor staff”
Written on: 15/05/2012 by AHiggins
When I joined three years ago Reebok was fine, equipment was in good shape and classes were decent. They have now taken on so many members that you will wait ages for machines, they only have three decent instructors and if you don't show up at least ten minutes before these instructors' class expect not to get in, pool is packed at all hours of the day and you will pay over 100 quid a month for this privilege. And it doesn't have any other clubs so you always have to go to the wharf. Am... (read more)
Rbkgm's Response to AHiggins's Review
Written on: 17/05/2012
Dear A Higgins,
I am sorry to hear of your review and experience and would welcome the oppportunity to resolve this with you.
We do not take these reviews lightly and i will be doing everything i can to ensure we improve our service and facility offering to our members.
I will feedback your comments to our Group Exercise Manager regarding our instructors but would be grateful if you could contact me to disucss further so i can accurately deal with the specifics.
Just to keep you updated on some recent club developments,
1-The Pool area has been refurbished and we have a new filtration system making the clarity of the water some of the best in London.
2-We have added the following new gymnaium equipment-
6 Additional Treadmills
Entire new dumbells and re-designed free weights area
New Versa Climber
Additonal 4 new Watt Bike Pros
Kind regards,
Managing Director
Reebok Sports Club London
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Digiways's Response to AHiggins's Review
Written on: 08/02/2013
It's even more overcrowded this year, I'm thinking of changing my membership to weekend only as it's almost impossible to train in the evening. Unfortunately Reebok doesn't educate their members on the training etiquette, most are totally unwilling to share even during the peak hours.
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“I recently cancelled my membership to join the nearby...”
Written on: 19/10/2011 by Celia40uk (1 review written)
I had been a loyal reebok sports club member for years because it was also so near my work place, but they have recently just been focusing on getting more and more members rather than improving the quality of the club and its services. So in a short time I experienced some bad things about the club which made me look around to find there is a virgin health club nearby which I have now joined and its quite brilliant. the things that made me run from here are as follows! 1. Smelly bathrooms... (read more)
Rbkgm's Response to Celia40uk's Review
Written on: 03/01/2012
Dear Celia40uk,
Thank you for your feedback. We are grateful for your custom when you were a member and obviously sad you are not with us anymore.
1-I will feedback your comments to our Housekeeping Team, although we have regular cleansing of our drainage system so would hope there would be no issues with odour.
2-I am sorry to hear about your Spa experience. I would be happy for you to come in an have have a waxing treatment on us to show you our team are well trained and normally have excellent feedback. If interested please contact me.
3-We have had to build quite an extensive Zumba program due to the immense popularity of the concept. Unlike other clubs we actually use a specific Zumba company to teach the classes guaranteeing the best instructors on offer. These classes have been far more demanded than the traditional aerobics classes, although we do have some great new class concepts as well as existing favorires on the new timetable. Please have a look and feel free to visit us again if you wish to try out.
Kind regards,
Managing Director
Reebok Sports Club London
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Guest's Response to Celia40uk's Review
Written on: 15/05/2012
this is a crazy review. I am a member of reebok and they have the BEST ZUMBA CLASSES in town. Zumba at Reebok is run by Akile Alexander's Zumba by Latin Vibes instructors. People join the gym because of Akile! I love this gym and I am convinced now that people are leaving poor reviews all around gyms in the city due to some cynical competition or etc. madness
Reply to this comment
“I have been a member since 2004 and cannot fault the...”
Written on: 16/06/2011 by ssafr (1 review written)
I have been a member since 2004 and cannot fault the service and facilities at this club especially well maintained and clean. Its a a bit expensive but to be fair its a top end club and you get what you paid for. (read more)
“I think the gym is not bad if you have your company...”
Written on: 04/04/2011
I think the gym is not bad if you have your company subsidising the fee, if I had to pay the full fee then I would probably not be going as I find it quite expensive for what you get. The staff in the locker rooms is not friendly at all and the spa is awful. I've stopped going to the spa as all the treatments are very expensive but the quality so bad.... There are way better spas in London, this one just takes advantage that it's close to work for most people who work in canary wharf. (read more)
Rbkgm's Comment
Written on: 13/04/2011
<br/>Dear Guest,
<br/>
<br/>I do apologise that your experience at our Spa was not up to your standard. We would love to meet with you to discuss what happened and our Spa manager would be happy to do this.
<br/>
<br/>Please feel free to contact the club Gneeral Manager on 0207 970 0900 at your convenience.
<br/>
<br/>Regards,
<br/>
<br/>Reebok GM
Reply to this comment
“I 've been going to the Reebok gym for six months now,...”
Written on: 08/03/2011
I 've been going to the Reebok gym for six months now, my overall impresion is that it's a good gym but its starting to get very very busy. Male changing rooms are quite old and not clean at all (this used to be what maked the difference vs. the other gyms in the area) moreover I normally have to wait to get a shower if I go during lunch time.
With regards to the equipment I think its quite good as well as the staff, I've never had a problem with any of them, being all very nice and...
(read more)
Rbkgm's Comment
Written on: 13/04/2011
Dear Guest,
<br/>
<br/>Thank you for your comment and kind words about the club. We do consider our changing rooms to be clean and in excellent working order so are dispointed to hear this feedback.
<br/>
<br/>We would be very happy to discuss this further in order to get more detailed feedback and improve where possible.
<br/>
<br/>Please look out for a new combat/boxing zone being developed later in 2011. I'm sure you will love it!
<br/>
<br/>Kind regards,
<br/>
<br/>Reebok GM.
<br/>
Reply to this comment
“Some of these reviews really annoy me. I've been going...”
Written on: 10/02/2011
Some of these reviews really annoy me. I've been going to Reebok for over a year and I've never experienced anything but an exceptional gym. All the staff have always been friendly and helpful. I left my water bottle out once and the housekeeper in the ladies locker room had put it away and returned it to me. It's never too full to do what you need and has a brilliant range of classes. It IS clean and if people can't read the terms and conditions properly when they sign up then it's their... (read more)
“Hmmm this reminds me of the friends episode when they...”
Written on: 03/02/2011
Hmmm this reminds me of the friends episode when they won't let you resign.
I handed in my resignation in writing which due to their incompetent administration promptly lost, they have now set the debt collectors on me and ruined my credit rating.
Beware
(read more)
See next 10 reviews
Showing 1 - 10 of 28 Reviews
“I first joined this club 4 years ago and have been a...”
Written on: 17/12/2010
I first joined this club 4 years ago and have been a member off and on. I have read a few reviews on here where I think there is some misunderstanding regarding the contract. There is no contract but they require you cancel before the 5th date of a month and what happens then is that you still have to pay for the coming month, say you cancel your membership on the 1st of august, then you will only pay for august, and not september. At least this is what I have always done without any issues... (read more)
Celia40Uk's Comment
Written on: 19/10/2011
i'm not sure if you know BUT they have a 12 pound chargin fee for freeze you really should keep an eye on your bank statements :)
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“The Reebok gym has an excellent selection of free...”
Written on: 03/09/2010 by Gymfreak (3 reviews written)
The Reebok gym has an excellent selection of free weights, machines and cardio equipment, decent boxing equipment, full length pool, climbing wall and basketball court along with lots of space for stretching and yet it only gets two stars and fails to make the grade.
I have used all three of the main gyms in Canary Wharf (Virgin Active, LA Fitness along with Reebok) and this is the least user friendly gym in the area.
Negatives:
Staff are cold and not helpful
Poor gym management (right to...
(read more)
Rbkgm's Response to Gymfreak's Review
Written on: 30/09/2010
<br/>Dear sir,
<br/>
<br/>Thank you for your review.
<br/>
<br/>We will strive to improve on all the areas you have mentioned. If you would like to contact me, i would be happy to meet and discuss in further detail.
<br/>
<br/>What i would like to add is that we do conduct a leaving questionnaire for all members leaving our club. We ask them to score us from 0-10 in terms of how highly they would recommend us to a friend; with 0 being the lowest score and 10 being the highest. From up to 400 members who leave every month, our average score is 8.8. Should you also want to read some other comments about the club please visit our member testimonial section of the club at,
<br/>
<br/>http://www.reebokclub.co.uk/content/pages.aspx?ID=156
<br/>
<br/>Kind regards,
<br/>
<br/>Reebok GM
<br/>
<br/>
Reply to this comment
“Reebok Club. Used to be good but has gone down hill in...”
Written on: 21/08/2010
Reebok Club. Used to be good but has gone down hill in the past 18 months or so. But saying that the instructors Darina, John, Magda, Greg particularly are excellent and there is plenty of equipment. The problem is with the support staff; I have heard the receptionists insulting members and engaging in arguments, it is not as clean as it was and you will be lucky to get a locker, get in the sauna at times because the staff are in there. In the pool there are men hanging around and not doing... (read more)
Rbkgm's Comment
Written on: 06/10/2010
Dear Guest,
<br/>
<br/>Thank you for your comments about the club.
<br/>
<br/>We will strive to improve of course where possible and Jon, Darina and some new excellent teachers are still here teaching strong!
<br/>
<br/>I thought i would update you on some new developments in the club just in case you were not aware,
<br/>
<br/>We installed over 40 pieces of new gymnasium equipment this year, refubished the female showers and are about to do the men's showers shortly. We also shortly plan to further replace strength equipment in the new year-it should look fantastic.
<br/>
<br/>We also have many new class concepts in the studios including, Bollywood, Zumba, Warrior Workout, Move like Michael Jackson and many more. I'm sure you would enjoy them.
<br/>
<br/>If you would like to discuss any issues with me further, please feel free to contact me at the club.
<br/>
<br/>Kind regards,
<br/>
<br/>Reebok GM
Reply to this comment
“The gym looks nice and has more equipment than I knew...”
Written on: 21/07/2010
The gym looks nice and has more equipment than I knew what to do with! The pool was great too.
I've had one big issue though. When taking a shower there recently I glanced to the opposite cubicle and saw another member staring right at me. Weird, I thought. Then I noticed what he was doing while looking at me.... something errr inappropriate.
When I reported this I was told that there was little anyone could do as there was no male manager on duty to investigate it. I was also told...
(read more)
Rbkgm's Comment
Written on: 05/10/2010
Dear Sir,
<br/>
<br/>Thank you for your review.
<br/>
<br/>I am sorry to hear of your experience. Inappropriate behaviour can happen in changing rooms in all health clubs on occasion; and we of course discourage this.
<br/>
<br/>Rest assurred we do act on any inappropriate behaviour brought to our attention, however the difficulty lies in being able to identify the person in time to confront them.
<br/>
<br/>Should you wish to contact me further i would be happy to discuss the issue.
<br/>
<br/>Kind regards,
<br/>
<br/>Reebok GM
Reply to this comment
“I just got my stuff stolen in the female changing room...”
Written on: 16/07/2010
I just got my stuff stolen in the female changing room area at the Reebok Sports Club London. The way the staff handled the incident was indifferent. Judging from their response, I had the impression that there's nothing they could do about it and that they simply wanted to play down the whole incident. This is unacceptable. (read more)
Rbkgm's Comment
Written on: 12/10/2010
Dear Guest,
<br/>
<br/>Thank you for your comments. I am very sorry to hear about the incident involving your personal belongings.
<br/>
<br/>Thefts in any clubs are extremely unfortunate but do happen on occasion. If members or guests leave items out and these items are taken, it is very difficult for us to resolve although we will try and help in any way possible. Members must also understand that we cannot be held responsible for any personal items brought into the club, as we do advertise.
<br/>
<br/>Although very rarely, lockers can get broken into in any club-should this happen we would attempt to assist in any way. We also provide digital safes outside reception for more valuable goods.
<br/>
<br/>If would like to discuss the issue with me further i would happy to meet and assist in anyway.
<br/>
<br/>Kind regards,
<br/>
<br/>Reebok GM
Reply to this comment
“Reebok sports club spa is TERRIBLE. AVOID IT!!! The...”
Written on: 12/07/2010
Reebok sports club spa is TERRIBLE. AVOID IT!!! The customer servcie is zero, they never answer the telephone and you have to leave a message and someone may clal you back, what kind of a service is that? If the customer rings then they want to speak with someone, not leave a message so that reebok can call them back when they are FREE! They charge non members (I had gift vouchers) more money to use their services than members pay so I found myself out of pocket when I went to reedeem my... (read more)
“I too think it is unfair to call the club dirty as...”
Written on: 15/02/2010
I too think it is unfair to call the club dirty as everytime I go in, there is always a member of staff cleaning some equipment!
and as for no customer service....
There are 2 house keepers called Daniel and Pawel who are 2 great characters. Always a smile on their face and always doing things that are not in their job description.
The fitness team are the most dynamic and cheerful people I have ever had the pleasure of having a workout next to. If you do go be sure to ask for either Josh...
(read more)
“The company has learnt from the thieves operating on...”
Written on: 11/11/2009
The company has learnt from the thieves operating on premises and they steal your money as well! After accepting a deal and asked me to pay for a month in advance and I get a free month upon my return. They decided to cancel this deal and the incompetent person called Ms R..... she said she never agreed on that.
Customer service is ZERO. They won't survive longer if they do not change.
I have emails to proof my case.
(read more)
“I'd have to agree with another review above about if...”
Written on: 05/11/2009
I'd have to agree with another review above about if you're bothered by customer service and can leave your valuables behind. The place dumbs down how many thefts occur. It happened to me. I begged them to put up a notice appealing to anyone who found my things and they said "no, against policy". Then after 2 more days of begging, they allowed a small notice up for 3 days only. Management don't know how to deal with sensitive issues like this - they're not interested, full stop. You'd expect... (read more)
“Reebok Sports Club is huge and rarely so busy that you...”
Written on: 17/05/2009 by kiangarin (1 review written)
Reebok Sports Club is huge and rarely so busy that you can't find the equipment you want free. One floor of cardio, one mainly of weights plus nice pool, climbing wall and courts. The staff have always been very friendly in my experience. The changing rooms tend to be busy at certain times like midday and they aren't always great at picking up the towels strewn on the floor but the members should take some responsibility for this and acvtually put their own in the bins provided. This club... (read more)
See next 10 reviews
Showing 11 - 20 of 28 Reviews
“The Reebok Sports Club gym is ok. Has a pool, which...”
Written on: 14/02/2009 by rodneymarsh27 (1 review written)
The Reebok Sports Club gym is ok. Has a pool, which is ok if you can catch it at a quiet time. Gets really busy at lunch times. I have found the staff to be unhelpful when dealing with me. I don't mind paying for a decent service, but the indifference I feel I have experienced here is in my opinion unacceptable and annoying. For the money, I think I can do better which means I would not use Reebok gym again. (read more)
“If you can ignore the staff, can step over the clothes...”
Written on: 12/11/2008
If you can ignore the staff, can step over the clothes and leave your valuables at home then this is the place for you.
Its expensive but not top class
(read more)
“Reebok Sports club does have a lot of equipment but be...”
Written on: 07/11/2008 by eltonfudd
Reebok Sports club does have a lot of equipment but be aware that my locker and other lockers have been opened and money phones etc have been stolen. Judging form the times I have been there the mens dressing rooms are absolutluy filthy, towels and dirty gym clothes strewn on the floor and benches, you have to pick your way, the showers are no better hair and other debris abound the steam room is well er em is freqented by gentlemen who are very very confortable with their bodies think Roman... (read more)
“I would recommend this place if you can afford it....”
Written on: 17/04/2008
I would recommend this place if you can afford it. There are cheaper gyms, but it has a great way of motivating you to want to be there and work hard. I chose it on location rather than equipment - I was already a member of a local authority place too, but it didn't quite cut it for me. (read more)
“This place was great when it first opened, but they...”
Written on: 20/11/2007 by jennygtv (1 review written)
This place was great when it first opened, but they messed up the pre-launch and overcharged, then reduced the price without publicising it and went bust. Receivers took over, company sold and new management put in - from Chelsea Harbour Club.
This introduced snobbish indifference to the club and services were removed and changed and members were generally ignored unless they could flash a bankroll.
It's big, it's got lots of cardio with tv screens,but it gets busy at lunch and evenings. You...
(read more)
Sugarbomb's Response to jennygtv's Review
Written on: 12/09/2010
sounds very true
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“If I had the money for this, I would continue my...”
Written on: 10/11/2007 by jenniewb
If I had the money for this, I would continue my membership here, but as it's out of my budget, I guess I will have to cool it off and down grade.
I had been going to a local gym for about 3 years before, but once I joined Reebok, I went from one class a week and one gym session a week, to between 1-5 classes a day and 2 gym sessions a week, (not including the power plate and swiss ball stuff I did alone!) If this gym has been able to change me from a "I really cant be bothered" to "gym...
(read more)
“I wouldn't trust staff or management. Clearly...”
Written on: 17/02/2007 by barnie9 (1 review written)
I wouldn't trust staff or management. Clearly motivated by money rather than customer retention. Don't be fooled by the mirrors and shiny machines ! (read more)
“Reebok Sports Club in London is amazing to go to. It...”
Written on: 07/08/2005 by danjenk (1 review written)
Reebok Sports Club in London is amazing to go to. It is a bit expensive but when you work out what you're getting for the money it's pretty much worth it. At least half of all the cardio equipment has it's own television so you can change channels without bothering anyone else's viewing. There's enough equipment on the cardio floor so that they don't need to have time limits you can run on a treadmill or cycle for as long as you like or can. The free-weights is a sight to behold, I... (read more)
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Londoncharlie's Response to digiways's Review
Written on: 10/02/2013
Good to hear a recent review...having been a former member who quit about 1 year ago due to a bad injury prohibiting working out , I had been considering re-joining. However I suspect that the gym is wildly over subscribed now which has put me off. The staff seem to be down in the shopping mall constantly these days trying to recruit even more new members...all about the money now sadly for what was once a great gym
Rbkgm's reply to Londoncharlie's Comment
Written on: 18/02/2013
Dear Digiway/Londoncharlie,
I am sorry to hear about the experiences you have had. We do take all feedback very seriously and rest assurred i will take it on board and action accordingly.I have also provided some updates/responses on your comments-
1-Our showers and changing areas are maintained and cleaned to a high standard-i know as i complete the audits myself and we always strive to improve. I will investigate further your comments regarding improving air circulation-the air freshners we provide are fairly standrad and are on timers so are not constant. May i also advise that we are shortly embarking on a full refurbishment of the changing area later this year/next year so our members will have an excllent new area.
2-I have weighed myself on the three scales in the men's locker room this morning and they all read the same amount. These are servcied perioidically so if they do vary we can action ASAP.
3-Our member numbers are actually fewer than last year and we have considerably less members than we did 5 years ago so we are not in any way 'widely subscribed'. Our annual promotions in January are no different than we have been doing for the past 9 years and are common with what all clubs do when our prospects are focussed on starting a new fitness routine in the New Year.
4-We have recently fully reburbished our Spa, are currently refurbishing our Restaurant, have invested in new fitness equipment on level 4 and will shortly be refurbishing the whole club. I hope this demonstrates how we are continually investing in our facility and servcies for our members and it is not 'all about the money'.
5-I train myself during peak time to monitor ease of using equipment and have never had such rude experiences from our members. Most are happy to share so this suprises me, but i suppose can happen. Our fitness team can provide you with alternative exercises or if members are particualrly rude please point them out and we will address, as this is not the conduct we expect.
If you would like to disucss any of my responses privately i would be happy to meet and run through, as i wish all of our members/ex members to have a pleasant experience at the club.
Best regards,
Managing Director
0207 970 0900