Have a picture of Aria Technology www.aria.co.uk?, please send it to us.
| Customer Service | 3.5/10   |
|---|---|
| Quality of website | 6.2/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 4.5/10 |
Full review by
Guest.
on 23rd Jul 2008
User Rating : 9
Respect :
0
Good Points: Compettiive pricing, easy to use web-site. Never had any problems with delivery, always been next day.
Bad Points: some stock seems out of date, check what you're buying.
General comments: Aria tends to be my default starting point to look when buying PC kit. I've never needed to make a return, and never had any problems. I think they might be best avoided if you expect to need help with your purchase...
Guest.'s review and ratings | 68 words
Review by
vortec
on 20th Jun 2008
User Rating : 0
Respect :
0
Bought a monitor with 3 years on-site warranty. I have been told that the manufacturers Yukaru will not honour this (as they have no service agents in the uk) aria wont help as they say this is the manufacturers warranty not theirs.
I feel that Aria are not a respectable retailer and should not be trusted to give any type of customer support.
vortec's full review | 65 words
Review by
Stiffex
on 10th Jun 2008
User Rating : 6
Respect :
0
I wanted to build a pc for myself, I had serviced my daughters PC and I had a builder € s manual so I knew how to put one together, but not knowing anything about hardware I decided to trust the sales assistant at Aria Technology. I was talked into buying a 975x mother board and an E6600 processor both of which are obsolete now and at the time I could been advised to buy better for cheaper. Although the parts performed well and I € ve been pleased with the system (apart from the 320gb hard drive ...
Stiffex's full review | 233 words
Review by
hrithkomol
on 28th May 2008
User Rating : 3
Respect :
0
I made several purchases over the last 3/4 years. The main reason I decided to go along with Aiara Technology was their competitive price. While their managers are comparatively polite and arrogant, the salespersons are quite arrogant and rude. Though do have they have geographical (Landlines) numbers e.g. 0161, but like many other companies nowadays, they would only expect you to contact them on 0870 numbers. Finally I decided to discontinue with Aria because of their miserable courier company ...
hrithkomol's full review | 241 words
Review by
templeofboom
on 24th May 2008
User Rating : 8
Respect :
0
We've made somewhere between 10 and 15 purchases from Aria www.aria.co.uk over the past couple of years, using them to supply our computer repair shop for odds and ends required in custom pc builds. Every purchase made has been exactly as they described, at the price they quoted (competitive), and delivered when expected. I will continue to use them as my primary source for pc gear.
templeofboom's full review | 95 words
Review by
Guest.
on 9th May 2008
User Rating : 1
Respect :
0
I ordered a laptop off the website (i admit, all i wanted was a cheap fix, nothing flashy, just something to take over the laptop i have at the moment.). I was told that it would be coming in the next few days. With a quick look back at my emails I was then told to call them because they were holding my laptop for some unknown reason. They can't find my address they claim. Great. So once give i get told that it should come in a couple of days. i wait again for a couple of days only to be asked t ...
Guest.'s full review | 310 words
Review by
agathaa
on 20th Feb 2008
User Rating : 5
Respect :
0
Very, very poor customer relations. There is a man you should avoid in store. You will know him. A real idiot who thinks he is always right, and you the customer, are always wrong. I took back an item that was definitely faulty, but this guy tested it for over a hour and informed me it was fine, so no return money. All three of my computers found it did not work, including a computer from Aria itself. The item in question should have recorded a home video with sound. It recorded sound all the wa ...
agathaa's full review | 126 words
Review by
silverstorm
on 7th Jan 2008
User Rating : 1
Respect :
0
Decided to try Aria when building a new PC for my son and purchased a number of items including 2 memory modules and a wide screen monitor as a surprise xmas present.One of the memory modules was faulty and an RMA number quickly obtained but it went downhill from there. They reported it was working when tested (despite me buying and installing 2 identical modules 1 worked and the other didn't). After numerous emails and phone calls a call centre operator said I would be refunded and would rec ...
silverstorm's full review | 274 words
Review by
nicknike
on 6th Aug 2007
User Rating : 0
Respect :
0
Appalling company to deal with. They give distance selling a bad name. I know that my product was inexpensive, but I'm glad to have had the experience before possibly buying something expensive and having to return it.
I shall never deal with Aria again, and I advise you to steer well clear of them.
nicknike's full review | 123 words
Review by
James Scrivener
on 22nd Jun 2007
User Rating : 0
Respect :
0
Purchased software from these guys which arrived on time as I paid the extra for next delivery. Once I received the software I realised immediately that due to a very important aspect which they failed to mention on their website, the software was unsuitable. I immediately tried to return the software which was unopened but was told that they would not refund or accept the return under any circumstances and that they were not prepared to give a reason why.
James Scrivener's full review | 110 words
Review by
eren
expert review 
on 6th Jun 2007
User Rating : 0
Respect :
0
PRICES - AVAILABILITY: I did not find the range of some products of Aria Technology Limited (Aria PC Technology) as wide as some others' -e.g.: Earlier they had just one double/multi-layer DVD re-writer, when another already had three brands; when I looked for a 3-fan hard-drive cooler they had only 2-fan ones. Another's comparable Firewire card had also an internal socket, both 4 & 6 pin cables, free editing software - they had none of those, on its own. For only a few pence more than cost thei ...
eren's full review | 705 words
Review by
ce8ns
on 10th Apr 2007
User Rating : 0
Respect :
0
Emailed customer services a couple of times with no reply. Phoned customer services, managed to speak to someone who was relatively helpful and said I'd have no problem getting a RMA and replacement. RMA was rejected with no reason, but they did kindly inform me they had the option as whether to give a reason.
ce8ns's full review | 68 words
Review by
chroma
on 28th Mar 2007
User Rating : 1
Respect :
0
This is the worst company I have dealt with, one item went wrong, had been working for a couple of days then stoped, I contacted the maker, they ran some tests, told me to send it back to the supplier.
Took over a week to get an rma number, I sent it back on the 24th feb 07, now the 27 march, still no unit, got an email to tell me to contact c/s, which I did 10 days ago, was told that they can not find a fault, so they said it would be sent back to me, 3 day ago I called again as still not back ...
chroma's full review | 264 words
Review by
Charlesatrapport
on 13th Mar 2007
User Rating : 2
Respect :
0
Phone service is straight out of the Hitchhiker's Guide to the Galaxy"
"Dedicated to providing excellent customer care"
Charlesatrapport's full review | 41 words
Review by
Dean09
on 5th Mar 2007
User Rating : 0
Respect :
0
Boy is this by a country mile the worst company I have ever dealt with. Their prices may be reasonable (they are cheaper) but i found that if you have a problem you are up against it. Four 1 hour waits on the phone listening to a recorded message telling saying just how valuable you are to them and how wonderful their customer care is (believe me it is non existent) and then you get the same obstinate uncaring person spinning you the same line every time when the telephone is eventually answered ...
Dean09's full review | 315 words
Review by
daveemtb
on 20th Oct 2006
User Rating : 5
Respect :
0
Like many low price computer parts retailers, you don't get great after-sales service. If you don't have any problems with the products (or City Link!), Aria Technology is a great shopping experience. (They did fix my blown shuttle mobo, however, it took about 5 weeks.)
daveemtb's full review | 130 words
Review by
mxevans
on 4th Jul 2006
User Rating : 2
Respect :
0
Aria Technology use City Link as their delivery service. City Link had a problem and were unable to deliver before 9am (the goods finally turned up at 10:05am). City Link were courteous and helpful (their Customer Service representative kept trying to ring the van driver and phoned me back to keep me informed).
USEFUL INFO: City Link also told me that, when delivery is delayed the supplier organisation (in this case Aria) are entitled to a refund of TWICE the shipping. cost.
Despite being ...
mxevans's full review | 266 words | 1 comment added.
Review by
tornfaced one
on 29th May 2006
User Rating : 1
Respect :
0
Bought a " reconditioned "mp3 player ,it arrived faulty and minus battery case and neck cord as advertised.
Had to send it to Samsung for repair, as Aria Technology messed me about. Sending of missing items were eventually promised however they changed the advert several times and now state items were not included, don't answer E.mails since that point. No process in their returns system to notify of missing items. Considering customer is the reason they earn any money at all why treat people ...
tornfaced one's full review | 151 words
Review by
moig
on 24th May 2006
User Rating : 1
Respect :
0
Product broke within 3 days of use, corrupting all files. Receiving a refund has been a real pain, over a month. Not once have Aria Technology responded to my contact through their online form. The staff on the phone are helpful but I have waited over 10 minutes to get through and they are only open 9-5 Monday to Friday. When the device was returned and found to be faulty the refund offered was for credit minus a deduction of £5, no explanation was made. Another call was required to chas ...
moig's full review | 118 words | 1 comment added.
Review by
postman
on 10th May 2006
User Rating : 3
Respect :
0
It has been a really frustrating experience having to deal with Aria Technology.
had to return the DVD re-writer, and they have not answered any of my emails, or a fax I sent to them. I am desperate to contact them, but they just ignore me, though they have acknowledged they have received the item back for testing, but then I got silence, and I have not heard from them for weeks. I would never use them again.
postman's full review | 84 words
