Aria Technology www.aria.co.uk Reviews
Latest Reviews
★★★★☆
“Seagate 500GB internal hard drive”
Written on: 17/05/2013 by synfonet16 (1 review written)
Used hard drive in a new build PC, only lasted a few weeks and started to make clicking noises and error message, disk at risk! untill started to get worse and loss of visability of hard drive, spent ages trying to get it to work, sent it back for repair. Customer service got on to the case OK, responded to my e-mails ok. The only thing I'm worried about the extra cost that might entail if the drive is found to be none faulty, postage £8.60, postage to have it retuned probably same price... (read more)
★★★★★
“First Stop For Hardware!”
Written on: 15/05/2013 by Craig81 (1 review written)
Having decided to buy a new computer I bought a PC magazine and seen an advert for Aria. Rather than buying a whole system from an established retailer I decided to build my own (for about £250 less than PC World!). Great products, ridiculous offers and fast delivery. I've built a new PC for my dad an pulling together components for my own rig. Loving the process and Aria is a great tool for shopping and reviews! (read more)
★★☆☆☆
“Aria is a rubbish company - And worst customer service...”
Written on: 13/05/2013
The company is a mess in my opinion. Horrible customer service and false advertising. For starters, things looked all well and good on the website, BUT I soon realised this was because everything from product reviews to product questions are heavily screened. I even tested this with a few questions and reviews for products - I submitted a critical review, they never put it on the product wall, then a positive review and it went up v quickly. They only put extremely positive reviews up.... (read more)
★☆☆☆☆
“Poor customer service and RMA experience”
Written on: 13/05/2013
Ordered a graphics card from aria. Item arrived in good time and as stated on the site. After two days testing, found the item to be faulty. Tried in a different PC and still had same issue. No problem! RMA it back and get a new one........ No such luck....... Firstly tried to raise an RMA on the site but it could not find my order. Not too big of a problem, RMA site states to contact customer services if there are any problems. So sent an email to customer services, then another...... and... (read more)
★☆☆☆☆
“Two months on, still waiting for the product or a refund”
Written on: 13/05/2013 by Darren_Brooks (1 review written)
Purchase an HDD and a SATA RAID controller through Aria two months ago. The HDD was delivered, but the SATA controller was not. I was later told that this was because it was coming from a third party. It has still not materialised and despite requesting action or a refund from Aria, I still have no product and they still have my money. Aria used to be good and I've put a fair amount of business their way over the last few years, but I won't be buying from them again. (read more)
★☆☆☆☆
“Number one for ignoring emails, letters and lies”
Written on: 12/05/2013 by ariaaretheworst (1 review written)
I bought several items costing nearly £400 in December 2012, which was delivered promptly. However one of the items wasn't required,so I applied for a RAM and returned the product, unopened and in perfect condition. I got an email saying they'd received the product back and would pass it onto their technical dept fro analysis and would receive a refund if all was well in 5 working days. Weeks went by so I emailed them, that was ignored, I emailed again, that was ignored, the third email was... (read more)
★★★★☆
“Good service, Helpful staff”
Written on: 11/05/2013 by ReviewMaster78 (1 review written)
Brilliant service I have received from Aria. There always quick to respond to the comments online with very helpful answers. Will defiantly be using them again and I would recommend them to anyone looking for a good deal on various tech items. Would love a free delivery option for non forum users though, Other than that I have had no issues using Aria. (read more)
★★★★★
“Excellent service and fast delivery!”
Written on: 08/05/2013 by Exohain (1 review written)
Over the bank holiday weekend I placed an order for an XFX 7870 Tahiti LE graphics card (£180 with 4 free games) and received it today. Firstly I was very impressed with the speedy delivery, I wasn't really expecting to receive it until tomorrow/Friday because of the bank holiday and secondly I actually received 5 free games! (A code for SimCity was included in my package even though they are meant to be given out only with the A series AMD processors, not that I'm complaining!) I'd... (read more)
★★★★☆
“Good price, decent delivery and helpful forums”
Written on: 01/05/2013 by JustArthur (1 review written)
Ordered a Powercolor HD7870 (Tahiti LE) from them. The pricing was competitive (the graphics card was one of their super special deals). Delivery was quick. I ordered on Monday evening, and got it Wednesday morning. The forums on their website is full of advice, and response was quick about any questions you have about the delivery. Would recommend to a friend. (I gave 4 stars because everything was good. I only give 5 stars if it was exceptionally amazing.) (read more)
★☆☆☆☆
“Worst Customer Support”
Written on: 25/04/2013
Ordered a couple of times from Aria. First few orders came fine no problems and would've been quite happy to give them 5 stars. However on my last order one of the items I received was faulty so I contacted Aria who were very nice and accomodating, sorted out the RMA and told me to send the goods back, great I thought.... NO! I've tried on multiple occasions to contact Aria via e-mail and never had a response, try calling, yeah they came over as nice and promised to call or e-mail me back... (read more)
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Showing 1 - 10 of 739 Reviews
★★☆☆☆
“waste of time”
Written on: 24/04/2013
I used to rate this company a few years back , not any more , I recently purchased a external hd and paid for next day delivery , that I had to wait 4 days for, only for it to turn up in a bag! the box had been smashed about so obviously I didn't want this as it could of caused damaged to the hd (why they sent it in a bag i dont know), I then sent this back to them and almost 2 weeks later have still not received my replacement , ive been on the phone everyday trying to find out whats going... (read more)
★★★★★
“Dell U 2412M”
Written on: 22/04/2013
Ordered the above monitor one day and it arrived the next. The monitor was delivered by DPD and both Aria and the delivery company kept me fully informed about the progress of the order. I particularly liked the fact that I was informed of the approximate time of arrival and true to form of this particular delivery company it arrived when supposed to. Very impressed with Aria's efficiency, the price and the product which was delivered. Despite having read some reviewers comments(after... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 21/04/2013
I ordered a graphics card yesterday. Comes today without the free games they advertised and no one has a clue where they are. Also i did change my mind last night to try cancel the order - they said my order number didn't even exist. (read more)
★★☆☆☆
“Next Day Delivery Is A Lie”
Written on: 06/04/2013
I ordered my CPU and Graphics Card about 2 weeks ago. I received a call the next day saying they were out of stock on my graphics card and offered me a replacement. I asked how long it would be before they had it in stock, I was told 3-5 days. I said I will just wait for it to be in stock. I then received a phone call a week later saying the same thing. I had a look and decided to replace it with an upgrade (which they have covered the extra cost on) which I was pleased about. I was told... (read more)
★★★★★
“Great for Me!”
Written on: 05/04/2013 by rophester (1 review written)
Ordered new pre built PC as the price was almost the same as building it myself. It arrived the very next day, and I could not have made a better job of building it. Very pleased with it. I cannot fault the service. Many Thanks Aria Technology. (read more)
★★★★★
“Fast delivery, competitive prices, good support + Forum”
Written on: 03/04/2013
Fast delivery, competitive prices, good support and a fantactic forum that you can not beat. I order a new case (fractal R4) from aria that as cheaper that any where else. The case came very quickly and the delivery company kept me up to date with emails. The case came is perfect condition and there was no damage to the cardboard box (what is always a good sign of good quietly company that takes care of their stock). I wall ways recommend aria to my friends and always use again. TheSte (read more)
★☆☆☆☆
“Order dispatched but NEVER went out !!”
Written on: 25/03/2013
This is ridiculous. Ordered pretty much a full system - £400 worth of stuff and paid for a next day delivery. after a delay - I had to call in to check. They told me it will go out next day. So the next day delivery - completely pointless. I did get a refund of the ND charges. But. Next day I called in again to check what happened. Turns out 1 item was out of stock and the delivery DID NOT GO OUT despite the fact it was marked as dispatched. So I am waiting 3rd day for items that... (read more)
★★★★★
“Excellent”
Written on: 23/03/2013 by will011 (2 reviews written)
Fast delivery, competitive prices, good support on forums. Order arrived promptly and well packaged - graphics card didn't work, and I thought it was DOA. However, with assistance from 'Coiler' on the forums, I managed to get it to work by doing a BIOS update my for my motherboard. Saved me a lot of time and effort, thanks. Will continue to purchase from them in future. (read more)
★☆☆☆☆
“Heavy shipping costs, and poor CS”
Written on: 13/03/2013 by ssmith2013
Ordered 3 items from here, they arrived pretty quickly, but i would of expected this for a company that just seem to charge what the please for shipping costs. One of the items (B Grade item) developed a fault 49 days after purchase, rather than providing me with a RMA number, they dragged it out to 60 days, which is the cut off point for B Grade items, and told me it was no longer covered........ Never again (read more)
★★★★★
“Fair price, good service and fast delivery”
Written on: 13/03/2013 by SebastianF
Despite looking at some average previous reviews, I decided to give it a try and bought an i7 3930k CPU and a Corsair AX1200i PSU. The order went smoothly. Received payment confirmation and dispatch notification by email followed by a phone call. The parcel was delivered on the next morning as expected. The packing was good. Overall, a very good experience. I will definitely buy again from them. (read more)
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Showing 11 - 20 of 739 Reviews
★☆☆☆☆
“worst customer service ever”
Written on: 12/03/2013
after some hoo haa trying to get my components from them. which should of been 3 days max (took 8) and 12 emails later. I followed up a query about there promotions. I was supposed to receive a GFX card and 5 free games. to which i received only 4. after emailing them on the same address i used before, i received no reply. so i emailed again. and again. and again. and guess what........... AGAIN. To this end i lost my temper and tried to ring thier customer service several times to no avail... (read more)
★★★★★
“Excellent”
Written on: 08/03/2013 by Will013 (1 review written)
Prices were excellent, and everything was delivered extremely quickly. Packaging was good, and although I had thought my graphics card was DOA, I was assisted by Coiler and after a bios update it worked fine! Saved alot of potential time and hassle. Another great order, cheers aria! (read more)
★★★★★
“Brilliant”
Written on: 27/02/2013 by hepburndave
They have a absolute load of stock. It gets hard for me too choose sometimes. Anything to do with a computer you will find it at more often than not the best price. (read more)
★★★★★
“So far so good!”
Written on: 22/02/2013 by Draky (1 review written)
As my laptop was no longer good enough to play most of the modern games (well almost any of them, but who could blame it... it was cheap)and I had a sudden surge of money- I have decided to treat myself to a new (gaming) pc. After a LOT of research and comparing prices I have decided to use aria- they are the cheapest place around. Finally I have decided to go for Gladiator GTX-3470 Ivy Bridge Quad-Core with Geforce 650 TI, net day gaming pc. Well I decided to use the next day deliver,... (read more)
★★★★☆
“Need to be quick! Or your item may not be on offer any...”
Written on: 17/02/2013 by DarkStarjammer (1 review written)
Started a basket of items ready to build myself a new system. Found the items I wanted and was amazed at the price of the processor as it was on offer! Got all my items together and went to check my financials to see if i was going to be ok with it. Took 15mins to get back and what I found was the processor was no longer on offer. Now I'm not sure if this was legit or if they were looking at my cookies or something but never mind, the prices were still the best I was could find from one... (read more)
★★★★★
“My Favorite Online Store”
Written on: 15/02/2013 by TAZ0071970 (1 review written)
I have been a customer since 31-10-2006, in that time i have not had a single issue, everything arrives on time and well packed, i have spent a total of £2023.82 in all, i use other online stores to get things that are either cheaper (which is not very often) or Aria don't sell, they have a great forum with plenty of willing members ready to give any assistance to just about any problem you might have, plus some great forum member only deals Kind Regards TAZ007 (read more)
★☆☆☆☆
“Laptop warranty”
Written on: 12/02/2013
Having bought a i3 laptop from aria at a reasonable price,I found the battery failed to charge after approx 3 months. I phoned them up and spoke to the one and only person there who told me quite nicely that there was nothing he could do about it as it was a couple of days out of warranty I asked to speak to his supervisor,he either didn't have one or he lied and said there wasn't one. I thought warranties were for a year but apparently only 3 months for aria.so no satisfaction gained... (read more)
★☆☆☆☆
“You have been warned”
Written on: 02/02/2013
Good range of products but be warned if you need to return an item then be prepared for a long drawn out fight, with no replies to your emails, wait times of up to 40 mins for customer services and fail after failed promises. They sent me a motherboard bundle which was not the one ordered, the money went out of my account on 27/12/12 the item was returned to them the same day it was delivered under the distance selling regs conditions, its now 1/2/13 still waiting for a refund . Also If you... (read more)
★★★★★
“Amazing Service Again...”
Written on: 30/01/2013 by Faisal2013 (1 review written)
I ordered an i7 3770K processor and not only was the price tag the cheapest compared to any other retailer but the dispatch and delivery process was also incredibly fast (especially considering snow disruption had created backlogs for most courier services at the time). The package arrived with small bits of ice on the box and a fair amount of scuffs but opening it up showed that Aria had used lots of bubble wrap to protect the processor from getting knocked about. Inside the processor box... (read more)
★★★★★
“Amazing”
Written on: 30/01/2013 by LADransfield (1 review written)
Prices are good, though delivery is a little high, but usually very fast. Customer service is usually very good when I've had a problem, it has been fixed as soon as possible. My only real complaint would be showing the prices without VAT more prominently than those with, but it's a minor issue. (read more)
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Showing 21 - 30 of 739 Reviews
★☆☆☆☆
“Poor Service only care about the profits, not the...”
Written on: 23/01/2013
Went to RMA a faulty item, had to pay to send it back. Didnt get back to me for weeks. Got hold of them saying I would like to exchange the item for another item seeing as ive had a bad experience. They said sure you can exchange it for something the same value, we will send you a confirmation email. Never got one for days, called again early this morning, said the same thing. Still no email and now received an email saying they have sent me a replacement! Terrible customer service, the... (read more)
★★★★★
“Incredible service and fast delivery times”
Written on: 15/01/2013 by JayC1560
Thanks to the guys at Aria! My parts were ordered yesterday at 4pm, delivered from Holland this morning at 9:30. Absolutely fantastic service, well packaged, and cheaper than anywhere else. Will definitely recommend this website to my friends. (read more)
★★★★★
“Excellent Company - Will Always Use Aria”
Written on: 14/01/2013 by T1Cybernetic (2 reviews written)
Recently upgraded my AMD rig and purchased an AMD (Piledriver) FX-8350 from Aria, Order was smooth like usual and delivery was as fast as ever (within 48 Hours) I usually purchase my upgrades from aria as they work out one of the cheaper online stores around and with there delivery being so fast I don't have to wait around forever to get my hands on the items I order. Aria website is a doddle to navigate and the one time in the past I had to contact customer services was a peaceful... (read more)
★★★☆☆
“Gladiator PC ordered. Great PC, Poor Communication”
Written on: 14/01/2013 by kazuya88 (1 review written)
Ordered a Gladiator PC from Aria before Christmas using the finance payment available. The finance went through and around 28th December it was accepted. I know being Christmas Period they would be busy, so I patiently waited for the PC. In the meantime I had no e-mail confirmation from Aria, either to say that they received the finance details, processing, etc. Oh, by the way this PC was also Next Day Delivery stated. As New Year passed, about half way into the first week I grew... (read more)
★★☆☆☆
“Decent items, lousy service.”
Written on: 11/01/2013 by sypel (1 review written)
Bought a mobo, ram and cpu cooler on the 21st of december. I assumed probably wouldn't arrive till after Christmas and that was fine. Checked order progress on the 27th, nothing had happened, called to ask when they would be shipping and they said they would that day. Checked again the next day, still nothing. Called again and it hadn't shipped and again promised it would ship that day. Happened 4 times in total before it was finally sent. Then to get tracking info I had to phone as they... (read more)
★☆☆☆☆
“the pits”
Written on: 10/01/2013 by dlorah (1 review written)
I ordered an HDD on the 22nd Dec. 2012. I rang on the 3rd Jan. 2013 to enquire why I had not received the goods, I was told I would receive the goods on Monday the 7th Jan. The goods did not arrive so I rang again on the 8th Jan. After waiting 2 or 3 mintutes while they checked my order I was asked for my phone no., they would ring me back. Of course they didn't ring me back. so I rang them again on the 9th Jan. and cancelled my order and asked for my money back. (read more)
★☆☆☆☆
“Shocking customer service. Wouldn't touch them again!”
Written on: 09/01/2013
After purchasing a part for a PC build as a Christmas gift the part did not arrive (ended up buying part from another supplier who got it to me next day delivery no problem). Aria tracking information from Citilink, said it was delivered and signed by a name not known as my address. Several emails later I received an email from Aria attaching tracking details from Citilink. The tracking slip had a driver note on it saying it was delivered to house 2 doors away and Aria advised checking with... (read more)
★★★★★
“Monitor Purchase from Aria!”
Written on: 07/01/2013 by Bluudz (1 review written)
I can always trust Aria when it comes to buying my computer parts. They have great daily deals and a wide range of products. Bought my first gaming pc from here and once again i am extreamly happy with my purchase, and how quick & easy it was to do so. Aria is my first recommendation to anyone who is looking to buy computer parts/peripherals ect. Ontop of that, they provide you with loyalty points "Aria Bytes" which are also fantastic and allow you to pick up some nice items for simply being... (read more)
★★★★☆
“Will use again”
Written on: 07/01/2013 by TazzNADO (1 review written)
Although my first ordering experience with Aria may not have been the best it was still value for money, Asus GTX 670 OCII DirectCU for £300 . So I'll put the bad experience down to the busy Christmas period and will reserve my full judgement for the next order! A word of advice, I would recommend you improve your customer services. It is not acceptable for a customer to be told something will be dispatched that won't be as it's coming from another supplier as opposed to the... (read more)
★★★★★
“best service i have ever received”
Written on: 06/01/2013 by animalmc (2 reviews written)
After using another website for buying my computer components I stumbled upon Aria a few years ago and have used them ever since. The previous company I used ( ebuyer ) was the worse place I had ever used. After ordering a complete system and then staying everything was fine and would work I later found out some of the components were incompatible. .. After asking them for help on the matter and to return the item they told me it should be fine and if anything went wrong it would have been... (read more)
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Showing 31 - 40 of 739 Reviews
★★★★★
“Excellent company and community”
Written on: 06/01/2013 by Devast8nDiscoDave (1 review written)
I have used Aria for quite a few years now. Having built a few pcs for friends and family I ordered all the parts with Aria, delivery was quick to Northern Ireland. I recommend it to anyone that is looking for a trustworthy and prompt service. I can guarantee you will be back as service is great. A while back I had an issue with a monitor and the manufacturer messed me about for 6 MONTHS trying to get it fixed. After several attempts they still did not fix it. I contacted Aria.co.uk and... (read more)
★☆☆☆☆
“Customer service, goods not even dispatched”
Written on: 05/01/2013
I ordered some computer components with Aria.co.uk and basically I've not received them and nor have they replied on the emails. That's £380+ pounds out of my pocket that i doubt i will ever see again at this rate. Absoloutely appalling customer service. This company is a big no no, avoid at all costs... (read more)
★★★★★
“First Build”
Written on: 05/01/2013 by RyanJB
Went to Manchester to buy all the parts I needed for my new build. When we got there we was surprised of how easy ti was to get the parts you wanted and how long it took. Made a few orders to get all the same parts don't ask why we kept forgetting things we were there less than 30 minutes and we were on our way to build our pc. Quick fast easy all I can say will definitively be going again to update my build in the near future. (RyanJB) (read more)
★★★★★
“Good company overall”
Written on: 23/11/2012 by Kevinwl (2 reviews written)
I've bought a number of graphics cards and other small bits from Aria over the few years, and they've often been a very smooth and nice experience. The most memorable, most positive time that I got to see their customer services department in actiion was when I had to return my graphics card twice since I both developed the same fault of a loud buzzing noise, one after the other unfortunately. They replaced it for me very promptly, whilst refunding me the delivery costs that I had to pay... (read more)
★★★☆☆
“Aria Feed Experience”
Written on: 21/11/2012
I bought from Aria several times but recently the packing and shipping along with them customer service has change drastically. Part of the goods arrived joined togheter with a brown select tape, the boxes were not even togheter in a logic way for voiding unecessary damages of the electronic goods which unfortunately happened. No invoice or purchase slip was provided, I have contacted Aria by email and by phone and I did not get anywere yet. A week has gone by and still I did not received an... (read more)
★★★★☆
“Fifteen years experience”
Written on: 08/11/2012
I have been buying stuff over their counter for at least fifteen years and have found them to be generally okay. I bought five AOpen XcCubes off them and all the other bits needed to build and maintain them. I've bought loads of stuff to maintain, upgrade and repair PCs for friends and family and generally been happy enough. I've also recommended them to friends without getting bad feedback from them. Sometimes the quality of things I have bought hasn't been as good as I'd reasonably... (read more)
★★★★★
“Amazing Value”
Written on: 06/11/2012 by y0shiscooki3 (1 review written)
Recently purchased a rather expensive bundle of goods from them. All delivered to my door the next working day with 5 years warrenty, and cheaper than anywhere in the UK. I will use this place until im too old to type. (read more)
★☆☆☆☆
“Never received order”
Written on: 03/11/2012 by ttang92
Don't ever order from them. I ordered a PC part and waited 2 weeks before I decided to contact their customer service. Emailing them is pointless, as they won't reply. Call their customer services, you have to wait for ages to get through. Person over the phone said his colleague will send me an email to get my details for a lost package claim on royal mail. It's been a week and I haven't received the email, although the person over the phone said it should be done later after the phone... (read more)
Anon1112's Response to ttang92's Review
Written on: 03/11/2012
I've heard from their sales counter guys that if it says 'Web Only' next to the product it means they don't stock it. It comes from a third party.. Isn't that another term for e-tailing where when you purchase something from a website they subsequently purchase that item from elsewhere so as to avoid stocking it themselves. After checking their website i noticed that there are lots of items that have 'Web Only' next them. So just how much stock do they actually have and why are they having to do this when other PC retailers actually have the stock ready to sell??
Reply to this comment
★☆☆☆☆
“Order not delivered, customer services not working”
Written on: 03/11/2012
The order was split in two parcels one safely arrived. Another was delivered by different company and missed me, after that was returned to Aria.co.uk (according to them). For two months I can't get any single reply from them nor money, contacted aria through their website and by email. Will never use this company again and would recommend to stay away from it. (read more)
★☆☆☆☆
“SINGLE WORST PC COMPONENT SELLER IN UK!”
Written on: 30/10/2012
YES THEY HAVE GOOD PRICES BUT THERE CUSTOMER SERVICE SUCK! AVOID AT ALL COSTS! Yes they have good prices on their 'superspecial' items but there customer service is non-existent. Try and email them about a problem and they simply don't want to know. I have sent them 12 emails over 2 weeks and have not received a single reply, the only way to contact them is by phone and even that is a mission in itself, you have to wait at least 10 minuets to get through then they cant wait to get you off... (read more)
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Showing 41 - 50 of 739 Reviews
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Bluudz's Comment
Written on: 07/01/2013
I've been using Aria for years and have never countered this myself, or known anyone else to of had this problem.