Supercuts Reviews

★★☆☆☆
1.9 / 5
445
23% of users recommend this
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Latest Reviews

★★☆☆☆

“Hidden charges and bad customer service ”

Written on: 17/01/2017 by Primrose16 (1 review written)

I went in for a basic hair trim and always paid the same price. However last time I went there, they charged me extra for the fringe trim. When I asked why, they could not give me a plausible reason and just gave me a blank look. I then got in touch with their customer services, who responded with a standard reply. They promised the branch manager would get in touch with me to discuss this and to "resolve the matter to my satisfaction". Utter nonsense. Nobody got back to me. I wrote to them… Read Full Review

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★☆☆☆☆

“Unprofessional Guy in Guildford”

Written on: 15/01/2017

12/01/2017 Entered salon 9.15am ish. Two hairdressers at work. Didn't disturb them sat down waited 10-15 mins when the guy finished took payment of customer,proceeded to put bags of change in till,swept up and disappeared to back of salon to the right. At no time did he acknowledge me (a customer), The seating is next to the till.The other lady hairdresser was still busy with her client. I sat and waited further then noticed the guy was just standing slightly out of sight next to her, I caught… Read Full Review

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★★☆☆☆

“Superawful”

Written on: 05/01/2017 by MadamBouffant (1 review written)

I am skint and I needed an inch off the ends of my hair. Supercuts it was. I'm met by a woman tapping dully into her mobile behind the cash desk. 'What do you want?' She asks gazing over my left shoulder. 'Um... a haircut?' I joke weakly to her mirthless visage. She informs me that It'll cost £15 and I agree. She snips haphazardly at my hair pretty much where I stand and literally two minutes later holds up a mirror. 'Um... what about the layers?' I ask tentatively. 'You want a full… Read Full Review

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★☆☆☆☆

“Waste of time. U get what u pay for.”

Written on: 01/01/2017 by 400Brown (1 review written)

Stylists are not trained well, their rushed,volume is priority. 2 minute haircut ,uneven,no style. I think they hire anyone off the street to fake a haircut. Shame on supercuts… Read Full Review

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★☆☆☆☆

“Time wasting rudness”

Written on: 24/12/2016 by 8Mason (1 review written)

Yakima W.A. on fair ave. I came in to have my 5 year old son get a haircut at 3:47pm they told me come back in an hour. I come back at 4:47pm I sit down and wait 20 more minutes, waiting for one of the three hairdressers,two cutting one sitting in the back. No one acknowledges me with a greating. One cutter finishes and cleans up (superslowly) a man comes in and he gets checked in. She continues the slow clean...my son has to use the bathroom. We come out and she is already cutting the guys… Read Full Review

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★☆☆☆☆

“Very rude unhelpful staff who can't cut hair, go...”

Written on: 22/12/2016 by cvShields358 (1 review written)

Very rude unhelpful staff who can't cut hair, go somewhere else… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 18/12/2016 by Victorias411 (1 review written)

Poor Customer service.. Went there for a Mans hair cut at 3;30 when they close at 4;00 and Was told they were closed. Went to Fantastic Sams, Arrived at 3:50 which they also closed at 4:00 and they took me in. Very good Customer Service… Read Full Review

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★☆☆☆☆

“Hidden costs and charges!!!”

Written on: 11/12/2016 by MacDonald1987 (1 review written)

Supercuts waste of time! Once I revived my receipt I saw that they had charged my for using the straighteners and products. They hadn't even asked if I wanted to use these and was wrongly under the impression there was one price! If I had known I was quiet happy not have the product use in my hair and not have my hair straightened either for all the extra charges!… Read Full Review

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★☆☆☆☆

“Awful experience, had to get another salon to fix! ”

Written on: 21/11/2016

I ran in here to get a quick fringe trim on a Saturday as my regular salon was busy, and I ended up having to go and get the mess fixed by my regular salon anyway. I asked for a small amount trimmed off my fringe, it was wonky, longer on one side than the other. My partner spotted it a mile off when I went to meet him. When the stylist was finished, I got up and was trying to brush the hair off my face (as I have dark hair it is very noticeable) and she laughed and said "Ooh is it all over… Read Full Review

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★★★★☆

“Friendly nice staff.”

Written on: 09/11/2016 by Ogleqh1953 (1 review written)

Went to super cut Merion Centre today and was greeted by a very friendly member of staff called Pin. She took time to find out what I wanted and talked to me about what she was doing. I have come out with a great cut and would recommend Pin to others… Read Full Review

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★☆☆☆☆

“Panic attack during hair cut”

Written on: 10/10/2016 by Cadencej419 (1 review written)

Went to supercuts staines because id had good cuts at other branches - I was more the disappointed A grumpy and agressive hairdresser, who soaked my hair because clearly wasn't skilled enough to dry cut and then damaged it be blow drying it HOT! pulled at my hair excessively and continued even after i asked him to be gentle (I suffer from excessive hairloss and am very conscious of it), making me have a panic attack As dramatic as this review may sound, it very was a horrible experience and… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 08/10/2016 by Char63 (1 review written)

Basingstoke branch Went in to get my fringe cut and a cut for my son. They shouted over to me from the sink asking what i wanted and said they didn't have time to do both. So I said I will just have my fringe cut. Waited 25 mins. Fair enough. I said I wanted fringe under my eye brows so she cut bluntly across. I said I would rather she cut into it to which she replied she would do that after. Ended up with hardly a fringe and above the eyebrows. They need to learn some customer service and to… Read Full Review

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★★☆☆☆

“Rubbish ”

Written on: 03/10/2016 by 132Hurst (1 review written)

I've had my hair cut their a few times only really went in because fringe needed cutting but had hair trimmed the person who cut my hair was giving me some advise which was a load of rubbish she had not got a glue need to retrain want be going anywhere near a super cuts again they are not hair dressers… Read Full Review

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★☆☆☆☆

“Pay for what you get”

Written on: 03/10/2016 by Desireek155 (1 review written)

Cheap for a reason, most of the stuff use children's school scissors to cut hair, aren't trained properly and would give you a bowl cut if you're not careful… Read Full Review

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★☆☆☆☆

“Refused by lazy staff.”

Written on: 25/09/2016 by Tommy1985 (1 review written)

Having rang to book a hair cut with Supercuts at the intu in Hanley was told they don't take booking just turn up. Asked about times and told as long as arrived by four there would be plenty of time. I turned up at half three and was refused by two lazy staff wanting to close up early. I did explain that I was in the military and couldn't wait till Monday evening to find another salon. They still refused and as I passed there at five to four they were closing the store. A full half hour before… Read Full Review

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★☆☆☆☆

“Ruined my hair”

Written on: 20/09/2016 by Toni26uk (1 review written)

I have been to supercuts more than 5 times and they always did my hair good. But today i go to get my hair cut and it was a new girl that did my hair. She cut it shorter than what i said to her i showed her a photo of how i want my hair done and she still didnt have a clue. It was the same photo i showed the last time i went and the lady did a good job. And everytime im there they always offer to straighten my hair. But today they didnt and i shouldnt have to ask now im left to go home with my… Read Full Review

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★☆☆☆☆

“Ridiculously bad”

Written on: 19/09/2016 by Roy1973 (1 review written)

Used to have some really good staff previously. But currently so disappointed… Read Full Review

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★☆☆☆☆

“High Hairline”

Written on: 13/09/2016 by LylaCahill (1 review written)

Recommended if you want a very high hairline going at ear level… Read Full Review

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★☆☆☆☆

“extremely bad haircut”

Written on: 12/09/2016 by Arjun263 (1 review written)

I went into Supercuts today, the one in York, to get my haircut and I have been going to Supercuts for the past couple of years. They have usually done an excellent job and I have always been impressed but today it went absolutely awful! I specifcally asked for my hair to be collarbone length with a few layers at the bottom and for them not to be choppy but the hairdresser gave me a bob! A BOB! So they had given me a hairstyle that I didn't even ask for and I couldn't see what the hairdresser… Read Full Review

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★☆☆☆☆

“My daughter's hair is not straight ”

Written on: 08/09/2016

My husband took our daughter to get her beautiful long hair trimmed, she did show me a picture of how she wanted it before they went there, straight, a few layers and a side fringe, hers is naturally wavy and all one length. When she came home it looked ok but boy! She's just been in the bath and washed it and I've just straightened it for her, oh my word, the back isn't even straight, it's all wonky and all over the place, I'm so cross how? How on earth, if they are trained can it be so bad?… Read Full Review

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