Red Letter Days - www.redletterdays.co.uk

Red Letter Days - www.redletterdays.co.uk
★★★★☆
4.5
90.0% of users recommend this
  • Facilities

  • Value For Money

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Latest Reviews

“No response ”

★☆☆☆☆

written by timmatthew on 21/02/2024

Red letter days take your money but only pretend to help. No response through chat or email. They don’t care about you. They just ignore and communication. Terrible customer service

Was this review helpful? 1 0

“Booked a 4 Ferrari driving day at Mallary Park, first...”

★☆☆☆☆

written by on 12/02/2024

Booked a 4 Ferrari driving day at Mallary Park, first thing no one tells you there's a £50 each ad on for that track. so £100 later, and we find out that it's NOT! 4 Ferraris it's only 2. at whatever track you go for. and try getting your money back ha!ha!ha! good luck with that

Was this review helpful? 1 0

“Terrible ”

★★☆☆☆

written by SabrinaMcKay on 10/02/2024

Inaccurate list of venues available before purchasing. Once purchased there are high hidden charges with venues. Once booked in with a venue you can't cancel for family emergencies so lost £140. Definitely recommend avoiding

Was this review helpful? 0 0

“Terrible”

★☆☆☆☆

written by 101RAB on 22/11/2023

I won the RLD voucher in a raffle and predictably the whole experience was miserable. The company is a shambles and they have a classicly aggresive and unhelpful customer service department. Avoid at all costs and go direct to the supplier and book with them.

Was this review helpful? 5 0

“Don’t by Red Letter days gift vouchers. ”

★☆☆☆☆

written by Pjw23 on 02/11/2023

I have a gift voucher to use but when you try to use it on the link you have to use, the event I chose is £30 more than on the normal website. Apparently it is in the terms and conditions. What is the point of a gift voucher if you have to pay more. Offered a refund on the live chat which was then withdrawn as the guy said he made a mistake. I challenged him on this so he ended the chat. Poor customer service, poor value for money and all in all poor treatment.

Was this review helpful? 3 0

“Confirmation not received sent 3 times ”

★★☆☆☆

written by on 07/09/2023

I cancelled order in the end after they attempted 3 times to email it and never received

Was this review helpful? 3 0

“Terrible customer service”

★☆☆☆☆

written by JJ500 on 31/08/2023

We waited 15 minutes at the door before anyone came to speak to us. We were taken to a table in the middle of a crowded area, so asked to be seated in one of many empty seats. We were told, "No, we are short of staff, you have to sit here." We still needed serving so couldn't understand what difference it made. The manager was called and reluctantly we were allowed a different seat next to an untidy table with food leftovers and drinks spilled all over the table. It remained that way the whole time, which was very off-putting but decided not to complain as the staff were very unfriendly. After 20 minutes, a waiter asked us for our order. We said we were both vegetarian to which he said, "We only have goat's cheese or brie." We said we could not eat those two cheeses, and asked if they had egg or tuna. "No, tuna is for the customers who want baguettes, and you have afternoon tea, and we don't do egg." We were so shocked at the attitude, and asked if there was cheddar. "No, but I will ask the chef." He came back and said "The chef said he would do you egg, but there is no other choice, so you will have to have egg only. We accepted that. He then said, "We have no plain scones, it's fruit only." We accepted that. After 30 mins our food came, but no drinks. We let it go another 20 minutes. The manager walked past our table, and I asked her if we could have our drinks. She said, "Oh I forgot." Another 15 minutes went by, and I called again and said we still hadn't had our drinks. "Oh, ok, we're busy, I'll get them." Ten minutes later, we got our drinks. We noticed there were two plain scones, but they were rock hard and the knife wouldn't go through, so we were forced to leave them. Two cakes were like jelly, which needed a spoon. My granddaughter was sick that evening, and I was nauseous. I believe the egg was off. Never have experienced anything so bad. This was a present for my birthday and it was shocking service, staff, and food. I just hope it was MK only.

Was this review helpful? 0 0

“Terrible value for your money”

★☆☆☆☆

written by Coled282 on 25/08/2023

My partner bought me a Red Letter Days theatre for two experience valued at £130. When I went to book the tickets, the oly ones available without an upgrade were worth £15 each. Massive loss on what they'd initially spent. So I decided to upgrade, thinking it might actually knock off something closer to the £130 paid, however I was wrong. The additional charges were even more and ended up meaning that the voucher worked out to being worth about £15. After multiple emails and complaints to RLD they eventually said they would price match if we bought the tickets and had screenshot of the seats we had booked and their actual cost on the official website. I booked nice seats worth £130 (the actual price of the voucher) and paid an additional £99, thinking they would be able to refund that. When I then sent them the screenshot they offered me a measly £15 and tried to end the conversation. The communication within the company is atrocious, and I stated that I had been promised a full refund. This was begrudgingly promised, but only after weeks of back and forth complaints. As of yet I am still yet to receive the reimbursement, but generally speaking the whole process has been incredibly stressful. I would recommend that anyone thinking of buying an experience gift go direct through the experiences actual website.

Was this review helpful? 2 0

“Shocking Company”

★☆☆☆☆

written by Hunt385 on 14/08/2023

Worst company I have ever dealt with, couldn't book anything, only have a live chat thing. When we did manage to book something we had to pay extra for something half decent. Then guess what.... hotel has no record of the booking and doesn't support red letter days anymore. Went through live chat again, managed to get a refund eventually but they won't refund the extra paid. Totally useless and in my opinion no one should ever use them.

Was this review helpful? 3 0

“There is no point in buying a red letter day experience”

★☆☆☆☆

written by jasba1234 on 04/07/2023

There is no value in purchasing any product from red letter days. It is not cheaper, it is harder to redeem the voucher . They don't reply to emails and they have no telephone number to contact them for assistance.

Was this review helpful? 6 0

“DO NOT BUY”

★☆☆☆☆

written by on 23/06/2023

My children bought their dad a one night luxury golf break for 2 at The Belfry in Birmingham including a full English breakfast and 2 rounds of golf. When he went to book the experience it was no longer available so we contacted customer service. He was offered a credit note which we stupidly took because when he went to book a different experience the prices were hugely inflated because we were redeeming a voucher. Theatre tickets on the normal website range from £89 to £249.99 for the most expensive package. If you redeem a voucher the prices inflate to £385.00 for the lease expensive up to in excess of £500.00. I spent hours and days trying to contact customer service via their live chat. The last time I started was at 10 o’clock, my number in the queue kept changing and when I did eventually get through I was cut off after a lengthy chat. I then started another chat and AGAIN was cut off. I spent over 7 hours trying to sort this that day and the issue is still not resolved!!!! I stated to them that the experience and cost was not like for like compared to the original experience booked. I also asked the question as to why the prices are so inflated when you are redeeming a voucher. They apologised and said that was down to the supplier as they increase their prices and there was nothing they could do. Why are they using these suppliers if that is the case? DO NOT WASTE YOUR MONEY! We will NEVER buy anything through RLD again and we would NOT recommend them to anybody. Absolute waste of money!!!!! They don’t even deserve one star but the review will not let you put none.

Was this review helpful? 2 0

“ Steam train and tea for 2”

★☆☆☆☆

written by DL51 on 21/04/2023

Shoddy and very poor service. Tried to book using a voucher but no longer valid after 1 month. They are selling something they can't deliver. I recommend going direct to suppliers to book an experience. The alternatives RLD offer are not worth as much as the original vouchers. Embarrassing to explain the situation to those providing the gift

Was this review helpful? 2 0

“Cannot be trusted”

★☆☆☆☆

written by Bodie3367 on 27/05/2022

Red Letter Days promise much, take your money then do not provide what they offered. A full day spa day turns out to be one hour only. They use the word ‘day’ four times in the description but when you book it is for one hour only. When I complained they did not acknowledge the mistake, misled and breached contract, they just said it was not their fault the provider had changed things. So they took money, did not provide what was promised then refused to put it right. After much argument they offered an alternative but only grudgingly. A poor service. I would not trust them or use them again. Avoid.

Was this review helpful? 4 1

“Should be closed down as soon as possible ”

★☆☆☆☆

written by Buckus on 06/04/2022

Paid extra to extend the vouchers then had problems using them. Which I couldn’t do in the end. 50th Birthday present ruined. PLEASE PLEASE Save you money don’t buy for anyone you love. Your just wasting your hard earned cash. Avoid if you have any sense.

Was this review helpful? 6 0

“If I could give minus stars I would ”

★☆☆☆☆

written by Laura1928 on 08/02/2022

If I could give this company minus stars I would. I received a voucher for a certain experience. When I tried to book the experience was no longer available. I then found a different experience to book but had a couple of questions before booking, which the person from customer services said they would get back to me about 2 days later, they never got back to me and I had to sit on the phone in a queue for a substantial amount of time and when I finally got through to someone I was told that experience was no longer available! If the lady had gotten back to me when she said she would I wouldn’t have had a problem booking. I was then fed up of trying to book an experience so requested a refund. I was told on 20th December by someone that I could have a refund. She knew the voucher was a gift and said that wasn’t a problem. I was told I should receive the refund within 15 working days, I didn’t so I chased by email and phone and was told by phone I would receive by 28 jan. I still haven’t received. I then yesterday received a response from her to my email I sent weeks ago saying that someone left me a voice message on 2nd and asking me to confirm it was sorted. This was a lie as I didn’t receive any call or voicemail. Today I then receive an email from her saying they can’t process the refund as I’m not the original purchaser. Despite the finance team previously saying for the second time that I would receive the refund by a specific date. This is appalling service. All I want is the refund of £35

Was this review helpful? 4 0

“Red Letter Day Wing-Walking Experience Flop”

★☆☆☆☆

written by Cotswold_Custards on 05/05/2021

I purchased a RLD wing-walking experience in Cirencester for my husband in June 2019 for approx £380 (a reduction of about £70 in the sales that RLD were offering at the time). This was extended in June 2020 (due to covid), until Feb 2021 (don't know why it wasn't extended for the whole 12 months, particularly considering we're in the middle of a global pandemic). We tried to book and the online system wouldn't allow us to book. We also tried to extend the ticket again online system but it wouldn't allow us to, so I contacted them by phone and no one seems to answer. I also contacted them by email, and someone responded to say that they no longer provide the wing-walking experiences, but they can provide an exchange. My husband have wanted to do wing-walking for a very long time, as he used to parachute out of planes. He's not interested in any other experiences, so we aren't interested in anything else. Plus, when I checked on the RLD website, they do still have the wing-walking experiences, but charged at the higher rate of £459. I wouldn't have booked the wing-walking experience, if I'd known that it was going to be this difficult to book. RLD have already been provided will the booking confirmation evidence, the voucher and security number codes, so it really shouldn't be this difficult to book this expensive experience in. We wouldn't recommend booking through RLD, as there's no response to phone calls, and our experience demonstrates that the customer service has not been honest about the experiences that are available. There are plenty of other vendors, plus you can cut out the middle-man, and book direct (which is what we'll be doing in the future).

Was this review helpful? 3 0

“Buyer beware”

★☆☆☆☆

written by Sazdinzxmas on 31/03/2020

Received as a present for our wedding have struggled since 2018 to book anywhere to go as the companies do not get back to you when you ask them if they have availability for particular dates - how are you supposed to book anywhere? Asked for a refund was told not possible use it for Christmas presents for people! Haven’t spent any of it on ourselves - voucher runs out in July & obviously we’re not going to be able to use due to the virus which I would class as exceptional circumstances and still will not refund! Ruined our wedding present, more than happy to take your money but customer service is shocking I would recommend using a different company if you want to purchase a special experience for your friends or family

Was this review helpful? 5 0

“Prezzo Special offer”

★☆☆☆☆

written by Tony.Utting on 18/03/2019

Purchased 2 of the special offers shown on Red Letter days website as GBP30.00 for 2 people for a 3 course meal and a glass of wine. This was apparently a reduction in the normal cost of GBP49.90 Arrived at the restaurant as booked and my family of 4 were seated and given menus. I thought it was prudent to advise that we had the Red Letter days vouchers and this is when the whole experience turned negative. Firstly the normal menu was retracted and we were then given a restricted menu with very limited choices. The Red letter day menu was very cheap and nasty.. When we checked in the restaurant there were other offers by Prezzo of around GBP 15-16 per person that did not have such restrictions. Admittedly there was no wine, but that would have been fine by me. My main complaint is that this special offer is mis-leading as it did not specify that there was a restricted menu. Also advising as a special offer for GBP 30.00 is also mis-leading without advising your customers that the offer was limited to a very small menu choice we were left feeling like the poor relatives... Avoid this offer as it is not clearly shown what you will get and this is definitely NOT value for money or anything special.

Was this review helpful? 2 0

“Jumbo jet flight simulator Lincolnshire”

★★★★★

written by Frank285 on 17/09/2018

We had a brilliant time with the degree of involvement tailored to the ease of the customer. The more daring partner headed straight for the mountains while the other took the safety of the passengers maybe too seriously. Maybe next time we will try out a landing on water!

Was this review helpful? 1 1

“A simple concept, made problematic. ”

★★☆☆☆

written by ueThurston107 on 24/10/2017

I found the entire process of dealing with Red Letter Days problematic. This started with difficulties using the Red Letter webpage on a mobile device. Problems continued with being unable to determine the exact venue (we were given two addresses, one of which was completely wrong). The problems were only resolved when I managed to finally determine the name of the company providing the service and we resolved the issue ourselves."

Was this review helpful? 2 0

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Asked by gwebb56760 on 2nd October 2023 Report this content
My voucher day turned into a disaster, traveled 150 miles to find the hotel in darkness and near derelict.what can I do ?

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