Buy Mobile Phones Reviews - www.buymobiles.net

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Latest Reviews

“Non existent deals???”

Written on: 02/04/2015 by OscarRyan239 (1 review written)

I applied for a too good to be true deal on the iPhone5s today with this company. After going through all the forms I went in and made the application which appeared to be successful. I have never before been declined by credit rating and am an outright home owner who has never had an over draft. Believing I had a great deal I cancelled my existing Three contract (which in itself was an adventure lasting about half an hour) only to then in the next hour be informed that "the network" had… Read Full Review

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“What a joke”

Written on: 01/04/2015 by 279Mitchell (1 review written)

Ordered item on 30/03/2015 at 8:30pm hoping to get it the next day as the website says, stayed at home all day waiting for delivery. Only passed the credit check during the day and now its the second day, the order status hasnt changed and item hasn't even been dispatched. I needed this phone before I went on holiday, but that obviously isn't going to happen. should have stuck to my usual provider mobiles.co.uk. no wonder this website has only 62% recommendation on this website… Read Full Review

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“Very poor”

Written on: 30/03/2015 by Fraziel1966 (2 reviews written)

Placed my order only to be told my address wasnt the address that matched my bank account so they declined it. Phoned my bank who confirmed how the address was formatted on my account, which was indentical to that placed on the order form. Long wait when calling this company before anyone answered. They then tried to blame the bank despite the bank having authorised the transaction. Sales adviser was snippy and couldnt resolve the problem so i had to cancel the order. Ludicrously bad service… Read Full Review

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“happy ”

Written on: 22/02/2015 by 29McCollum (1 review written)

would have been 5 stars recieved phone and free gift of xboxone within 36 hrs all good but the xbox had been opened and the free gold trial removed and box sealed with another seal over the original xbox one should come with free trial not happy about that… Read Full Review

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“Useless Company...”

Written on: 10/02/2015 by EwaC (1 review written)

Filled in their online form for a phone contract with EE but asked to transfer my current number. Got the phone and a sim card with a different number, so 20 min on call trying to get through to them to find out I should keep the phone and they will send me a new sim card. Parcel arrives with a new sim card but also..another phone. Followed instructions carefully to transfer the number but nothing happens. Again on the phone to them (20 min waiting) but it's apparently not their fault - it's… Read Full Review

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“Avoid!!! be warned. ”

Written on: 05/02/2015 by Martha555 (1 review written)

Do not entertain using this company under any circumstances. They will not follow through on promises and do everything possible to avoid paying 'cash back' etc., as part of any deal. Customer Service is non existent. E-mails are not answered at all and promised phone backs never happen until you have followed and chased them numerous times. Long waits to get through and then constant lies and deceit from staff members when you do get through. Your heart will be broken and worn down with weeks… Read Full Review

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“I was just about to order...”

Written on: 03/02/2015 by utopian123 (1 review written)

I called buymobiles.net today to enquire about a phone and order. I was on hold for 22 minutes of the worst high pitch squeeling jazz I've ever suffered. I got through to someone who subsequently transferred me to someone else and another five minutes on hold. If that's the wait for a sale, I dreaded to think what a problem or complaint might be. From this experience I thought I'd see if there were any reviews. I know there will be more negative reviews as happy customers don't feel the… Read Full Review

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“Dont bother. Dishonest and misleading. Breach of contract ”

Written on: 28/01/2015

Do not buy from this company. The offers they advertise are false and misleading. I bought a mobile from them for my wife in April 2014 on the basis of 5 months free by redemption. A total refund therefore of around £120. Guess what. They made one instalment into my wife's account of £18 and nothing more. They do not respond to emails when you try and chase up the money owed. Just a load of conmen. You have been warned. Steer clear of them and buy your phones from a reputable High St seller… Read Full Review

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“poor bad poor and poor dont bother add me hanging on...”

Written on: 20/12/2014 by 263Dean (1 review written)

very bad they customer service is very poor all do is sell it to you no feed back no gift its very poor… Read Full Review

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“was ment to get phone on 2nd of december "014”

Written on: 18/12/2014 by Johnson1980 (1 review written)

it went missing in post (parcel force) yes shock they confirmed with me it was being classed as lost yet still have no replacement as they need to fallow procedure any other company would replace phone then fix it not them… Read Full Review

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“iphone service ”

Written on: 17/12/2014 by Bradyd136 (1 review written)

Do not under any circumstances buy an iPhone from this company they do not supply phones that are covered by the apple warranty. They source their phones from Hong Kong and Apple do not service them… Read Full Review

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Gordon1241's Comment

Written on: 14/01/2015

Are they fakes?

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“Payed contract off early then got a bill for £460 ”

Written on: 16/12/2014 by 63Owens (1 review written)

I took out a contract with Buymobilephones and decided to pay off the contract early with T-Mobile. I was not told that if I did this I would then have to pay Buymobilephones for the full price of the handset. Imagine my surprise when I received an email claiming they had tried to contact me and it would be sent to a collections agency to recover the handset cost. I would stay clear of this company and their unlawful clauses to screw people over… Read Full Review

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“Very bad company! !!!! buymobiles”

Written on: 03/12/2014 by 233O'Leary (1 review written)

I ordered a iPhone5c on Web site which is in stock , next day i called i see if has been processed my order the costumer service say is not in stock the iPhone 5 i check again the website and the seem it's in stock the gentleman from the buymobiles still say is not in stock and i need to wait 1-2 week's. I don't recommend this buymobiles!!!… Read Full Review

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“Worst customer service ever, would never use again”

Written on: 01/12/2014 by qwLindsey127 (1 review written)

I ordered a Samsung Galaxy S4 in mid September because I liked the contract deal on offer and the free gift of a speaker. First there was a delay in processing, then when the phone did not appear I called them only to be informed that the phone was not in stock. I waited for a week and called again to be told the same thing. I got sick of having to call constantly and started sending emails to Customer Services. Customer Services never responded to my emails, forcing me to call them on an… Read Full Review

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“Avoid. Dishonest company, makes life difficult.”

Written on: 28/11/2014 by CoranH (1 review written)

They have ridiculous criteria for their cashback claiming. Claiming on arbitary time windows of 60 days, posting it in, using special bits of paper which they won't resend you if you lose it. And then if you don't send it in with extra tracking, it'll find it's way into a bin, along with the "irreplaceable" codes. Seems blatant they have incentives for their staff to dodge cashback claims. Thoroughly dishonest company. And, they have their employees writing reviews, and not stating they are… Read Full Review

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“Free gift not delivery within 28 days”

Written on: 26/11/2014 by 1988Lindsey (1 review written)

Placed and order handset and free gift(surface 2) on 27/10/14 Handset arrived 28/10/14 very good delivery but Free gift though still not arrived 26/11/14 I know website does say up to 28 days but I have never had to wait so long.I have e-mail twitter and facebook the said within 7 days from 17/11/14.I have sent complaint letter to this company and Trading Standard also,Ombusman for helping this case.I would not recommend… Read Full Review

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“almost a week still no phone”

Written on: 26/11/2014

Had my oreder approved almost a week ago still had no phone and lack of communication ive sent emails to get no reply just want to know where my phone is please other than that good company great online deals… Read Full Review

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“No problems at all”

Written on: 24/11/2014 by cbairdy (1 review written)

Phone arrived next day as promised free gift of a tablet was recieved within 2 weeks sent next day delivery. My wife also ordered a phone which arrived next day and the free gift of an xbox one again arrived within 2 weeks meaning one happy son at christmas… Read Full Review

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“Poorly run company”

Written on: 18/11/2014 by 349O'Grady (1 review written)

So my 28 days are officially up and surprise surprise - no free gift has arrived. Apparently the 32" JVC television has been discontinued. So the lovely customer service rep, Fiona, offers me an alternative 32" Toshiba television - but wait for it - there's a catch - it will cost an extra £29.99, although she's willing to waiver the fee to change gifs - big of her. Thing is, pretty sure that both televisions have the same RRP - so what's the issue. They have no idea when they are going to get… Read Full Review

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Buymobilephones.net's Comment

Written on: 20/11/2014

Hi, I'm very sorry to hear of the delay to you receiving your free television. We are expecting stock of the replacement television mid to late next week. Regarding the extra charge for the alternative that is currently in stock, the extra charge will relate to the prices we pay for the two different televisions compared to each other.
I would be happy to have a look into the issue your partner had with his free gift, if he would like to contact us regarding this.

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“NEVER AGAIN..”

Written on: 16/11/2014 by Memphise70 (1 review written)

Before placing an order with Buymobiles.net checked some reviews of the company and my only issue where reports of them taking orders with assurances that they had stock of your required phone when in fact they had not. On contacting them to place an order for a Blackberry Q10 i put my concerns to the operator and he explained to me that they has sufficient stocks of the Q10. Taking this on board i placed my order only to receive an email an hour later explaining that they where out of stock of… Read Full Review

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Buymobilephones.net's Comment

Written on: 20/11/2014

Hello, I'm sorry to hear that you experienced issues with stock of the Q10 especially after being reassured the handset was in stock. I can assure you we would never intentionally tell you any false information.
It is more than likely, that there was an influx of orders for the Blackberry Q10. This would have meant that it went out of stock quicker than the representative would have anticipated. It would appear that Blackberry had not yet made us aware that this item was to be discontinued and for that I can only apologise.

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