Buy Mobile Phones Reviews - www.buymobiles.net

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Latest Reviews

“Claim Vouchers not Paid”

Written on: 13/09/2014 by Armstrongoi39 (1 review written)

STILL waiting for my cash back claim to be paid from April and now have another one to submit! Is it worth it. They keep saying this will be paid but the longer I wait the more doubtful I get. It is just a lie to get people to buy from you. I would never buy a phone online again just because they promise to reimburse you and make the monthly payments cheaper. What a complete lie.!!!… Read Full Review

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“Good until you have a problem”

Written on: 12/09/2014

Used this company for a few years, got call from them about new contract but the seller lied to me about numerous things and failed to deliver what was promised, I called "customer care" and although they were very nice they were no help, I had to chase them up quite a few times as they didn't bother calling back as promised. I will never use this company again… Read Full Review

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“No free gift”

Written on: 11/09/2014 by shaunyshaun (1 review written)

I was very happy with the communication and customer care I received , also the speed I received my new phone , all very good . I was told that I would receive a wireless speaker as a free gift with my phone which I didn't receive . I sent an e-mail to ask where it was but never got a reply . I think that aftercare is as important as the care received before despatch , therefore I am a little annoyed that I haven't received my free gift and that the e-mail I sent asking about it has been… Read Full Review

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“Company fails to pay redemption payment ”

Written on: 04/09/2014 by feefeetherottie (1 review written)

I am in dispute with this buymobilephones.net who have failed to honor their agreement with me and pay the monies owed from the final redemption voucher despite acknowledging it on 18.04.14 and stating that the payment would be credited 56 days later. To date I am supposed to have recieved the money I am owed on the 20.06.14 - No money credited to my account, then 01.07.14 - No money credited to my account, then 05.07.14 - No money credited to my account, then 15.08.14 what a surprise - No… Read Full Review

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“something not right ”

Written on: 31/08/2014 by BraedenGrant (1 review written)

I recently tried to take out a iphone 5c contract with buymobiles.net the contract was with three after waiting about a week i recieve an email stating three require a deposit of £150 told me to contact this number to pay but i checked this number on google and spoke to a online customer service worker from three who stated that they did not no what that number was as i thought about it more how would three even no who i was if the contract i tried to take out was with buymobiles surley if… Read Full Review

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“Always deliver quality ”

Written on: 26/08/2014 by Carleigh307 (1 review written)

I have used this company twice now and every time it is hassle free, product is exactly as it should be, and it's delivered in super quick time. I would recommend these guys to anyone. Product and price plan easily sorted out and done right first time without having to ring back time after time… Read Full Review

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“Non existent customer service and no free gift received.”

Written on: 18/08/2014 by felixrb (2 reviews written)

I received my phone quickly, however I was also due to get a free set of speakers with the phone, as part of a promotion they were running at the time (in may). I never received these speakers, i called them multiple times (they kept me on hold for about 30 mins each time, just to be told the speakers were arriving in stock and would be shipped that week, 3 months later still nothing, I've given up). If you want to buy a phone they will pick up the phone instantly. If you want to check on… Read Full Review

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Felixrb's Response to felixrb's Review

Written on: 21/08/2014

**// Since writing this review i have received the speakers! I have changed the star rating accordingly. Thanks for resolving the issue! **//

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“Calamity Cashback Company”

Written on: 16/08/2014 by Hullau48 (1 review written)

What a shambles waiting for cashback from beginning of April 2014, was due 12th of June, now 2 months later still promising to pay, when, the 21st of August, can't wait!! I had a similar problem a few years ago with another mobile cashback company, guess what, they had to call in The Receivers and I never got my money. Sounds similar, heard of the plague, avoid at all costs… Read Full Review

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“Cashback not paid”

Written on: 14/08/2014 by Astakos (1 review written)

I would never use these again. Firstly because they take at least 56 days to pay each installment. 56 days! Secondly the cashback reclaim process is made as difficult as possible (you need to send in a special paper bar-coded token and paper copies of bills rather than pdf files). Thirdly, as you get to the end of your contract they just stop paying the cashback citing "technical difficulties". I'm still waiting for my final cashback payment and don't expect to receive it. I only got the… Read Full Review

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“NO CASHBACK”

Written on: 13/08/2014 by Vesile (2 reviews written)

THINK TWICE! DO NOT BUY! AVOID AT ALL COSTS! I bought a mobile phone from BuyMobilePhones.net some time ago. All was well until we approached the end of the contract. They STOPPED paying my cashback, using excuses such as "technical difficulties". I said OK, it does happen... waited the given 28 working days more and guess what... still no payment, no reply to my emails! DO NOT USE DO NOT BUY FROM THESE PEOPLE. NOT KEEPING THEIR WORD!… Read Full Review

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“NO CASHBACK”

Written on: 13/08/2014 by Vesile (2 reviews written)

THINK TWICE! DO NOT BUY! AVOID AT ALL COSTS! I bought a mobile phone from BuyMobilePhones.net some time ago. All was well until we approached the end of the contract. They STOPPED paying my cashback, using excuses such as "technical difficulties". I said OK, it does happen... waited the given 28 working days more and guess what... still no payment, no reply to my emails! DO NOT USE DO NOT BUY FROM THESE PEOPLE. NOT KEEPING THEIR WORD!… Read Full Review

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“No Cashback”

Written on: 13/08/2014 by danning62 (1 review written)

As many others have reported, no sign of my first cash-back payment despite an email in April advising payment would be made within 56 days. I've written to them today (couldn't get through on the phone) so will see what happens. They're in breach of contract so I will cancel my direct debit if necessary. My advise to anyone considering using them, stay well clear!… Read Full Review

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Vesile's Response to danning62's Review

Written on: 13/08/2014

Same here.
People, DO NOT USE, FOR GOD'S SAKE!

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“Time&money waster & do credit checks with out of stock...”

Written on: 06/08/2014 by Amer123 (1 review written)

Don't be fool and sign any contract or order any mobile phone with Buymobilephone.net or Buymobile.net, they are the same crab company, first I had to wait about a week for a mobile phone (iPhone 5 C) supposed to be delivered the next day, then I cancelled my order after I discovered their lies especially when they are selling mobiles and taking your direct debit details, credit card details, and most importantly, credit check your file which affect your credit score.:mad: First, they asked me… Read Full Review

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“Cash back claim”

Written on: 04/08/2014 by topshelf (1 review written)

First claim went in, order ref 3375561 Sent it recorded delivery, no response, chased them up on the phone admitted they had received it, IT problem again ! refund would be paid in 56 days chased them again [56 days] payment made. now on to my second claim. Had to chase them again to aknowledge receiving them, E mailed me to say payment will be made, still no payment after 30 days. Next action now is to cancel my contract, as they have broken the terms conditions and they can have the phone… Read Full Review

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“No Cashback Payments”

Written on: 01/08/2014 by IsaiasRoche (1 review written)

Avoid - does not pay cashback… Read Full Review

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“What cash back”

Written on: 31/07/2014

Don't go near this company. Sent my 1st cash back voucher in on time and waited a couple of weeks then e mailed them, got a confirmation of the e mail but no response to my enquiry so then I phoned them to be told that the cash back is payed 56 days after your voucher is processed. not very happy about this but waited this period, still no cash back. Phoned again to be told that they had got an IT problem and there would be another 28 day delay. E mailed them and told them that if the cash back… Read Full Review

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“Cashback... What cash back!”

Written on: 27/07/2014 by 115Clarke (1 review written)

It all looks great up front... Brand spanking new smartphone and a truly unbelievable deal too... That's the problem.... It IS too good to be true! Quick delivery was the only good thing... You get an A4 printed sheet with your cash back vouchers and are told don't loose them as you will not get cash bank without them. Honestly I remember thinking that I was in trouble from that moment!! First 6 months past and voucher sent with cover letter... Nothing.. Another letter after 2 further… Read Full Review

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Buymobilephones.net's Comment

Written on: 31/07/2014

Hi, sorry to hear that you haven't yet received your cashback payment, but I would firstly like to confirm this is the correct company you purchased from, as you have stated 'mobilephones' in your review and that is not ourselves. Our company has always been Buymobilephones, and we have just recently dropped the 'phones' so we are now Buymobiles. If it is ourselves that you purchased from, then please do reply to this review with your order number and I will gladly look into the claim for you, as all verified claims are paid.

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Derrylad's Comment

Written on: 01/08/2014

the mobilephone bit was incorrect and I will change the review. I purchased from: buymobilephones which redirects now to buymobiles.

I will be in touch. if resolved then I will rescind the review.

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Amer0123's Comment

Written on: 06/08/2014

There's no smoke without fire, these customers wouldn't complain if you paid them what they claimed!!!!
where is my last cashback I claimed on 29 April 2014 and I received a confirmation email from Buymobiles that my claim was successful on 21 May but never be paid until today (6 August) order number: 2141485
Just to remind you about your replies to unpaid cashback claims, (when you do of course):

"Thank you for your email.

In regard to your query about your cash back payment, please accept our apologies for the delay, this will be paid into your account on or around the 14/04/2014.

If you have any further queries please feel free to contact us.
Alternatively, please visit our Help & Support pages for answers to all your queries.

Sincerely,

Customer Service Advisor

BuyMobilePhones

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“CASH BACK ”

Written on: 24/07/2014 by Jacksontf126 (1 review written)

I have been waiting since MARCH - 4 MONTHS to receive my cash back!! - I had an email confirming they had received my vouchers in MARCH, after numerous emails to someone, being told they will contact me and there's been a technical fault etc etc, ALL EXCUSES. It seems this is a common problem with this awful company, it is a joke and I will be perusing a complaint until I receive the money I am owed… Read Full Review

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Affordablemobiles.co.uk's Comment

Written on: 31/07/2014

Hi, I would like firstly like to apologise for the delays you are experiencing in receiving your cashback claim, and I am concerned that whilst we have had some serious IT issues, your payment should have been paid by now. If you could please provide your order number I will happily investigate this for you to bring it to a conclusion.

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“BEWARE !!!!!!!”

Written on: 19/07/2014 by BriaJordan312 (1 review written)

Always struggling getting cashback payments. They will string you along until end of days. Find alternative like e2save who is much better… Read Full Review

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Affordablemobiles.co.uk's Comment

Written on: 31/07/2014

Hi, I am sorry that you have had trouble trying to get your cashback payments, this is due to the delays we have had because of the IT issues we have encountered, and I would like to apologise for the inconvenience this has caused you. If you can please provide your order number, I will happily look into this for you and try and get it resolved as quickly as possible. I would like to take this opportunity to thank you for your patience in this matter.

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“Cash Back Refund not Paid”

Written on: 17/07/2014 by TaniaLacroix (1 review written)

I bought a phone last November with an 11 month half price cash back deal. Sent the relevant docs in March, but have received no payment. Various emails stating they are looking into this but last two emails have had no reply. Very disappointed. … Read Full Review

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Affordablemobiles.co.uk's Comment

Written on: 31/07/2014

I am sorry to read that you haven't yet received your cashback payment, and I am aware that we have had some delays with sending the payments out due to some serious IT issues we have encountered. We are now in a position to start working through the backlog, however the payments have had to be entered manually so this is taking some considerable time. I would like to offer my sincere apologies for the inconvenience, and advise that all claims verified will be processed and paid. If you would be so kind as to provide your order number, I will happily look into your individual payment to try and bring it to a satisfactory conclusion.

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