Glasgow Pram Centre Reviews - www.glasgowpramcentre.co.uk

★★★☆☆
3.4 / 5
177
62% of users recommend this
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Latest Reviews

★★★★★

“What excellent service!”

Written on: 22/05/2015 by Reynoldsbaby (1 review written)

My husband and I ventured into the Pram Centre (Glasgow) to begin the arduous task of selecting a pram system for our pending new arrival. Staff member provided us with: - a friendly, relaxed sales approach - a first class level of knowledge/expertise We came out very happy with our new purchase! With thanks Davie & Maria ;-) … Read Full Review

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★☆☆☆☆

“Bad customer sevice- no one replying”

Written on: 16/05/2015 by LenaGrantham (1 review written)

I ordered Ubbi in January (4 months ago) and I still didnt get it I had two always send at least 2 emails even to get an update that that colour is out of stock and so on. Now I didn't get an answer to my last 3 emails sent in the last month!!! I just hope somebody will be bothered to give me my money back before Xmas. AVOID BUYING FRIM THEM… Read Full Review

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★★★★★

“Stoke ”

Written on: 13/05/2015 by MJ13 (1 review written)

I had a good idea which pram I was looking for but wanted more information and demonstration as to how it worked. We were quite quickly welcomed by a girl who was very friendly. She took time to talk us through the features and benefits of the xplory model I was interested in. She gave us a demonstration how to collapse and re-assemble the pram, then waited patiently as my mum and me both took a turn to ensure it was as easy as it looked. She recommended the key components of the pram but did… Read Full Review

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★★★★☆

“ordered the quinny moodd on Wednesday morning and it...”

Written on: 08/05/2015 by BridgetDoyle69 (1 review written)

ordered the quinny moodd on Wednesday morning and it arrived Thursday afternoon! Great service & quick delivery, would definitely recommend this company :)… Read Full Review

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★☆☆☆☆

“The worst customer service !”

Written on: 07/05/2015 by Norahs15 (1 review written)

Placed order 3 + weeks ago for a buggy, processed order, took money 1 week passed no delivery as expected. Rung customer service only to be told out of stock waiting for delivery due in two weeks. Rung today over two weeks told no delivery expected until August (4 months) .... Nobody had bothered to contact by phone or email to advise, just waited for us to call them. when asked 'didn't you think it would have been good customer service to let us know' the reply was 'sorry, we were busy'! busy… Read Full Review

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★★★★★

“Excellent customer care”

Written on: 07/05/2015 by Haddow (1 review written)

We arrived and were given time to look round whilst being told just to ask if we required assistance. We found stokke section we were looking for. Assistant asked if she could help. Gave us excellent product information. Gave example of how to remove carry cot section from frame and fold up frame. Showed how to put buggie section on and off. The watched and assisted my daughter to do all of this herself giving good tips. It was very clear that assistant knew the produce and was very able and… Read Full Review

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★☆☆☆☆

“Still waiting for pram 9 weeks later.. Worst Service EVER!”

Written on: 06/05/2015 by CatMacGregor (1 review written)

Lovely website....swanky showroom of prams, but that's where it ends! I have been waiting just over 9 weeks for delivery of my pram (baby due this weekend)which I was told would take up to 4 weeks when I originally bought it. I have called endless times, waited on line for up to 30 minutes to sometimes have my calls answered, but more often than not - I give up. When I do speak to someone I get every excuse under the sun and the call-backs promised with an update don't ever happen. Asking to… Read Full Review

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★★★★☆

“Knowledgeable Staff - great service!”

Written on: 05/05/2015 by EliasMoran435 (1 review written)

We went in to buy our pram and car seat. We were served by a lady who took her time to show us how to fold down the pram, change it to a buggy, add the adapters to put the car seat on and explain why you should have baby facing certain ways. She also explained the iso-fix bases and tried the two way base in our car to check it fitted and show us how to install it and the car seat. She was really patient with us and if there was anything she was unsure of she double checked for us. They also… Read Full Review

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★★★★☆

“Mj marks mirander crib”

Written on: 20/04/2015 by WillowO'Hara (1 review written)

Just like to thank you for your excellent service, and working hard to get our crib delivered. Thank you again… Read Full Review

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★★★★★

“a must visit for mums to be! ”

Written on: 19/04/2015 by cherylgibb1983 (1 review written)

I wanted to write this review to encourage other mums to be to visit the pram centre and cannot praise highly enough the excellent service from one of the younger female staff members unfortunately im not allowed to write her name. After visiting the shop on mothers day and again on easter sunday to make my purchase of a baby couture 3/in 1 senses pram and maxi cosi car seat with base I left feeling very satisfied with the added bonus of a demonstration in my car of the car seat. Upon first… Read Full Review

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★☆☆☆☆

“Cannot get in touch with them”

Written on: 14/04/2015 by koPowers155 (1 review written)

I wanted to know if a certain pram was on display in the shop as I wanted to try it out. I rang several times and ended up hanging up each time as the only response I got was the automated message repeatedly telling me my call was important to them and would be answered soon!! After 15+ minutes each time, I got fed up listening to something that obviously wasn't true and hung up. As I couldn't get through on the phone, I sent an email with my query, still no response. I finally got to leave… Read Full Review

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★★★★☆

“Lots of great prams, furniture and accessories to test...”

Written on: 11/04/2015 by Hardingon58 (1 review written)

The shop and showroom itself is lovely and big with a great selection of all the latest prams, furniture and baby accessories. There is a lovely relaxed feel in the shop which allows you to try out all of the prams for yourself-I enjoyed having a push of several different prams without having the initial pressure from a sales assistant. The shop is extremely busy however at the weekend and it can take a long time to then get a sales assistant when you are then ready to ask some detailed… Read Full Review

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★★★★★

“We found exactly what we were looking for and at a...”

Written on: 09/04/2015 by gillygal (1 review written)

We found exactly what we were looking for and at a very good price. Staff were very helpful and knowledgeable regarding products, they assisted us with the item we were buying taking time to show us how everything works. All members of staff were very friendly and helpful from floor staff store men and reception area. This was our first time visiting the store but we will definitely be back. … Read Full Review

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★★★★★

“Great range of prams and very helpful staff.”

Written on: 04/04/2015 by Anne113 (1 review written)

Was able to choose my pram today down to the great variety of prams on show and the knowledge and helpfulness of staff. The sales assistant spent a lot of time with us, giving us all the relevant information and even taking the pram out to our car to try it in the boot. She advised us of a good deal on their online store that included a car seat but there was no pressure to buy. I would go back again and would recommend to others… Read Full Review

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★★★★☆

“Good product knowledge ”

Written on: 29/03/2015 by Laurarob1985 (1 review written)

Ordered a bugaboo Cameleon 3 and received an excellent deal with car seat included. Girls sales knowledge was fantastic and couldn't have spent more time with us... Making sure it fitted our car boot etc... We then decided to return to the pram centre because of the previous service to purchase the silvercross Cotbed.... This was a different case! Delivery time we were told was 3-5weeks turned out to be 11weeks!! Who's fault this was , be it silvercross or the delivery service we still aren't… Read Full Review

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★★★★★

“Fast, friendly and cheap.”

Written on: 24/03/2015

Rang up on a Friday afternoon and was on hold for approximately 10 minutes as they were very busy but that was not a problem for me. Staff member answered and was very friendly. I was in the advantage of knowing exactly what I wanted and did not require any advice so I cannot comment on that aspect of their service. I did check that the pram I was ordering was the latest 2014 model and the assistant was clear that it was and explained that the difference between this and the old model was… Read Full Review

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★☆☆☆☆

“Tired of waiting....”

Written on: 26/02/2015 by treasamagee (8 reviews written)

Ordered a car seat in store, told after I paid for it that it would be up to 2 weeks for delivery to store (before being sent out) 2 weeks passed with no communication & when I phoned I was told that it would be at least another 2 weeks until it came into store. Bunch of sharks! Cancelled order and was able to reserve and pick up exact same car seat 1 hr later at same price in Halfords... Maxi Cosi Pearl. Waste of time these guys, Not the best customer service either!… Read Full Review

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★★☆☆☆

“poor service”

Written on: 23/02/2015 by Landen413 (1 review written)

Attended the store to purchase a pushchair after seeing that they stocked it online. When I got to the store I spoke to 2 staff members who were pleasant enough, but had absolutely no product knowledge. They told me the model they stocked was an old model so didn't suit my requirements turns out this isn't the case, they just didn't know enough about it to be able to demo it or offer any advice. I explained exactly what I was looking for and again no attempt was made to demonstrate any models… Read Full Review

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★★★★★

“treated as a person not a number”

Written on: 05/02/2015 by duncancameron (1 review written)

I felt i had to review the Pram Centre in Glasgow as the service my wife and i recieved there was second to none. Now i have to admit that i have no clue about what pram to get, what car seat was the safest and whether i needed an isofix or a coffee fix before i went into the pram centre. When we did get in, it turned out to be the last day of their January sale so the place was mobbed. The lady, cought our eye when she was serving another couple and apologised for the wait and told us she… Read Full Review

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★☆☆☆☆

“4 years too late find out been given old version of pram”

Written on: 16/12/2014 by gemmavincent (1 review written)

Need to vent my frustration Feb 2010 visited baby show in London bought the bebecar stylo after being shown demo on its easy system. Also offered option to buy the isofix car adapter and declined. Had a car without isofix so not worth it. Kept it in mind though cos always knew wed be likely to have another child few years after. The cover for the pram arrived few wks after baby was born. Bebecar were willing to send direct even prob personally deliver as they weren't that far from us we found… Read Full Review

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