Written on: 09/05/2013
I have bought a buggy that should be delivered by 3 working days, but I didnt hear anything up to 7 days, so I emailed them, no reply, I called them, waited for half an hour then they told me, my data cannot be found and the good is actually out of stock!! they said i should have received a message, But i dont get anything!! they dont even reply to my emails!! we are going on a holiday soon and I desperately need the buggy, I asked them on the phone when will i get the buggy, They cant... (read more)
Written on: 03/04/2013
We placed our order for our baby's bedroom furniture on the 6th of January and we were told that we would have it by the 14th of March. They then told us if we payed in full that day we would get an extra 10% off our furniture set which we thought was great. When we went in on the 14th March to arrange a delivery day and time we were told that our furniture hadn't docked yet, but we would have it the following week and they would contact us. They never did, so we contacted them, to then be... (read more)
Written on: 23/02/2013 by glrawson (1 review written)
Having placed an order for a solid oak nursery set in January with a promised delivery date of mid-march, we have been let down terribly by this company. Just 4 weeks before our baby is due (23rd March 2013), the GlasgowPramCentre called to inform me that my order would be delayed until mid-May!!! The reason stated for the delay was delays in production and the Chinese New Year!!! A Chinese New Year that happens every year, you would think they would be prepared for this event when... (read more)
Written on: 30/01/2013
When I ordered a carseat (Britax Kidfix) from the glasgowpramcentre I made a payment, which I thought had gone through. Wrong. I get a mysterious email saying I made a part paymeny, and can I please log in and pay the rest. I had not made an account, as I was only interested in the carseat. So I phone them, and I get told by some really rude people that it is my fault and I should have had a 3d enabled credit card. Do they state this on the website? No! Do they state this in an email? No!... (read more)
Written on: 21/01/2013 by Lauren1234 (2 reviews written)
Bought a silver cross pram from here a few months back and last week had an issue with the frame. Took it in to the shop and someone looked at it there and then and fixed it for us! No hassle with paperwork or anything like that. Also was really happy with the price we got when we bought it. Collected mine a few months before baby was due as I'd read reviews that said people didn't receive theirs in time but didn't have any problems there either. A member of staff even came to help us pack... (read more)
Written on: 09/01/2013 by Elsieboo
I've used Glasgow Pram Centrw twice now, and received excellent service both times, along with fantastic prices. I order a maclaren xlr on Saturday afternoon. Delivery was stated to be within 3 working days. I received a text on Monday to advise my parcel would be delivered on Tuesday and if there were any problems to notify them. This was fine and I therefore excepted to have to wait in all day on Tuesday. Yet on Tuesday morning I received another text to advise that my parcel would be... (read more)
Written on: 18/12/2012 by hannah2896
I pre ordered my bonito bebe pram system in July 2012. I was due to recieve it on the 28th of August and on the 27th i recieved a phone call to arrange delivery. I received the pram on the 29th and it was in perfect condition. I had my daughter on the 13th September and the carry cot and car seat were used from day one. After 6 weeks a part of the carry cot snapped, obviously this was not the fault of Glasgow pram centre, but the manufactors. I rang the customer service phone number and... (read more)
Written on: 17/12/2012 by nwck1 (1 review written)
I bought the Quinny Moodd from this family run business. When I came to using the pushchair element I came to find that the straps were not long enough to make sure my 3 month old daughter was secure. (in a pushchair that is supposed to last until 2 yrs old) I recognise this is not a fault of the Pram Centre but the manufacturer. However when I returned the pushchair the staff and mainly the so called manager were not helpful at all kept me waiting in the store for over 2 hours while they... (read more)
Written on: 13/12/2012 by moosticks (1 review written)
I've had to phone these guys three times now. Every time I've had to wait in a long queue and every time I speak to someone they have been rude, disiniterested and unhelpful. I ordered two car seats for a total of £500. The website said they'd be recevied by December 21st. I missed a call the day after placing the order, and phoned them back the next day as no one bothered trying to contact me again. Rather than the two week wait I had signed up for, I was being advised that the seats were... (read more)
Written on: 20/11/2012
Ordered an Uppababy Vista at a very competitive price 10 weeks before the baby's due date on the basis of a 6 week expected delivery. Despite repeated promises on the lines of "definitely will be here next week", "being delivered on Thursday" etc we didn't take delivery for 13 weeks. Just not worth the saving to get that sort of service. (read more)
Written on: 23/10/2012
Excellent customer service. Ordered the maxi cosi elea and carrycot online, received a phone call the day after to inform me that the items would not be available for 3 weeks. I received a telephone 2 weeks later when the items were in stock and delivery was arranged and my items received 2 days later. Excellent delivery with a text received on the day of delivery giving a 1 hour time slot for the delivery. Very competive pricing, will certainly use them again. (read more)
Written on: 18/10/2012
The Glasgow Pram Centre is an institution in West Scotland area therefore this was the first place we visited, it was a one stop journey as they catered to all our needs. Great advice was given by shop floor staff on all ranges available, there is such a selection, where to start! Finally decided on Stoke Xplory pram(black) with all "mod cons", free VIB car shades included. The furniture was VIB Moderno range in white, which looks so modern/classic, timeless. Delivery dates were adhered... (read more)
Written on: 16/10/2012 by Carlukegran (1 review written)
Bought a VIB buggy for my granddaughter and very pleased with it. Was served by Morag and she couldn't have been more helpful. Demonstrated fully how to fold and unfold - it's been a while since i used a buggy and some buggies I have looked at are a bit more complicated. Morag also served my daughter who was looking at car seats. Helped her to get some extra time out of the car seat she had by showing her how to adjust it and price matched on the new car seat she was looking at. No... (read more)
Written on: 02/10/2012
My wife and I were looking for a great buggy for our first baby. After some research we decided on the Uppababy Vista (as recommended by Which?) As many of you will know this is one of the most expensive areas in the buying-for-a-baby minefield. So after deciding to go for quality we looked around for the best deal. Over the August bank holiday weekend we found the Glasgow Pram Centre on-line, they were offering £88 off the RRP and a free foot snug. It sounded like a great deal so we went... (read more)
Written on: 18/10/2012
Glasgow Pram Centre
Great Value & Service
We have just purchaced some childrens bedroom funiture from their own range, it arrived on the delivery date & time stated from the store the boys quickly assembled it and left no mess got off to a good start clean & tidy.
We still cant beleive the excellent quality of this product for the price we paid glad we listned to the staff, no rubbish here solid wood panels throughout none of your cheap stuff, this will last the test of time.
Once again Glasgow Pram Centre came out on top of the pile for quality keen pricing and excellent customer care.
I never have a problem in recommending them to friends as they will not let you down.
A very satisfied customer.
Written on: 30/09/2012
Went into the store at the end of June to buy oyster pram 3 in 1 and cotbed asked to pick up on 1st October.. Which gives me 4 weeks before due date! I get a call at the start of September to say cotbed may not be available until start of November which is leaving it a bit too close until my due date!! Upon asking the woman on the fone when exactly cotbed will be in stock her response was ' well will you be using the cotbed right from birth' !! I'm sorry but it's irrespective if I want to... (read more)
Written on: 22/09/2012
So far as I am aware the only thing they are consistently good at, is taking your money. I ordered a full set of nursery furniture from there website in July 2012 for an advertised delivery date of August 2012. Now they tell me it may be October! At this rate we will need the next size up! When they realised the delivery date was un-realistic they should have offered a full refund, the thirty days is in-sufficeint. They are also very slow in replying to any concerns, so if you have a choice... (read more)
Written on: 10/09/2012 by stalker8
I've ordered two summer covers. I was immidiately informed one is currently not in stock. The team kindly asked me whether i want to wait prior to charging me. Not to tell the prices are about five pounds compered to competitors. Great communication. Pleasure to do business with. (read more)
Written on: 01/09/2012 by Weebobby123
have to say I have never had such good customer service and knowledgeable girls in a shop in my life, I ordered my daughters pram and nursery furniture, for my first grandchild, and from start to finish the quality of advice was remarkable. Everything was delivered and built up by very professional staff, and we were made to feel very special, well done the Pram Centre on your customer service, I would recommend you, it was a pleasure to deal with such a professional Company. (read more)
Written on: 30/08/2012
After recommending the Glasgow Pram Centre to a few of my riends as there Daughters were having babies i suggested going into the store and speaking directly with the staff about what they requied. They were absolutley delighted with the helpfull manner in which they were served no complaints about the costs or the delivery of the items, in fact some of the goods were for a friend that lives in London and they arrived all on time for the birth of there first grandchild needless to say they... (read more)
Written on: 27/08/2012 by fgormanley
I just wanted to share our experience on our recent visit to the pram centre Glasgow. My wife and I purchased a pram after what was " fantastic service" from (unsure of name Moira, Maureen Stewart maybe ??) the shop was very busy and it was clear there was a demand for her services, she was very professional, funny and and excellent representation of solid real customer service skills; A full product overview, pricing, order times etc.a pram is a big purchase and in this case she made it... (read more)
Written on: 20/08/2012 by callumc89 (1 review written)
Like many people me and my wife were a little reserved when considering this shop. I had a look online at their website and they had a sale on so wanted to make the most of it. We live in Glasgow so decided to take a trip in on a Saturday afternoon. When we entered the shop it was very busy but the staff seemed to be keeping on top of it. We had a look around ourselves first (although we were asked several times if we needed any help) if you have never been before this place is massive with... (read more)
Written on: 19/07/2012 by chrrog (1 review written)
Hi guys, after reading these reviews i was in two minds about ordering from them however i thought just do it as i can always get my money back in 30 days time as they state in the terms n conditions , I ordered the Dax DLX sleigh cot bed which showed out of stock so i phoned they customer services who advised they just arrived in stock and are updating website as we speak. i ordered my cot bed as soon as i got off the phone saturday afternoon and too my delight received a sms ( TEXT... (read more)
Written on: 19/07/2012 by karenpeoples (1 review written)
Should have read reviews before ordering from these jokers. Ordered car seat covers two months ago expecting fast delivery as both were in stock on the website. When they hadn't arrived two weeks later I had to contact them to be told they weren't in stock and would be another week. Another five weeks later and I have no car seat covers, no response from customer service and no refund despite several requests. I will be contacting trading standards if no refund in the next 48 hours. Never... (read more)
Written on: 09/07/2012
I have visited the Glasgow Pram Centre several times now and have never been impressed. Although I am not one for a hard pushy sale I always feel I have to go in search of a sales rep. Would be nice to be offered a nice hello and offered some assistance. During my first visit the rep appeared to have poor product knowledge when demonstrating a couple of the travel systems and struggled to switch between the carry cot to the push chair. Although not impressed with the service in store I... (read more)
Written on: 04/07/2012
I was informed straight away that my travel system was out of stock and I was offered my money back straight away. I decided to wait as the delivery date was not too far down the line. Every step of the way the team at Glasgow pram centre kept me up to date via email and phone. The product turned up on the exact date they stated and I was most impressed with the delivery service and texts prior to delivery informing me of the time of delivery etc. Could not fault the service and would buy... (read more)
Written on: 21/06/2012 by izzy76
After reading other reviews I was a little unsure as to if I should use the Glasgow Pramcentre. They were however having a fantastic offer on the travel system I wanted. So after much thought saving money v stress of poor customer service, I called them to ensure the product was the latest model and confirm I had understood the offer correctly before ordering online. The call was answered quickly and efficiently. I bit the bullet and ordered online. That day I received a call confirming the... (read more)
Written on: 21/06/2012
wish i had also read reviews before ordering with this company it is a joke i wouldnt advice anyone to order with these people unless u are prepared too wait a long time to recieve your goods. i ordered my stroller on the 31st of may was expecting it to be here within 3 days as it says on website they took the 99.99 for this item and phoned me a couple of days later saying it wasnt in stock it would be 2 weeks before it was back in so i thought well ill just have to wait 2 and a half weeks... (read more)
Written on: 08/07/2012
after being told i had to wait a further 3 weeks for my stroller which would now take it to 6 weeks after paying i have requested a refund we will see how long it takes for me to get my money back.
Written on: 09/06/2012
I was apprehensive after reading some poor reviews , but pramcentreonline were great to deal with. We ordered a full range of nursery furniture , bedding , and our pram (baby style oyster) We spent a long time looking at products and indeed prices , and found this site had the best of both. All was delivered on time , furniture was even delivered and assembled at no extra cost, so credit where credit is due. (read more)
Written on: 08/06/2012 by JimmyRFC (1 review written)
Ordered a crib from here in march for a due date of june. Plenty of time you would think? Well now the baby has arrived and still no bed for her. Every phonecall is passed off with some excuse. Being told it will be here and then it isnt. Being told its in the delivery van then the van gets held up. Very quick to take your money, but terrible and getting you your product. Please anyone thinking of shopping with them AVOID!!!! (read more)
Written on: 25/05/2012 by mrse82 (1 review written)
I wish i had read these reviews before i placed my order for a new pushchair. I had been after this particular pushchair for a while and when i saw they had one and it could be delivered in a few weeks i thought great! I was very wrong indeed. A month later, i am still without my pushchair and am waiting on a refund. What makes it worse is that the so called sales assistants, do not care one bit! Money is too hard earned to be spent with this company. I wouldn't reccommend this company to... (read more)
Written on: 17/03/2012
Their price match " 100%" guarantee is a joke! I found a pram I liked online over £100 cheaper. When I asked the sales assistant about the price match she said her manager could not match it!!! She then tried to tell me a total fabrication about why the online retailer would not sell the pram at that price and pretended she had phoned them and the website price was a misprint.... We left and I ordered the pram online ... Not only was it selling at £100+ cheaper.. I got next day delivery... (read more)
Written on: 05/06/2012
The last couple days I've been mnaikg the right eating choices, I hope I can keep it up. At least theres no birthdays now til january so I wont need to be mnaikg cakes lolI need to get back into excercising, I was doing it almost daily, but i got sick again which has caused a lot of CBFs, I've started taking vitamins again hoping they'll make me feel better. here's hoping.I want a wii fit!Keep at it, and set yourself achievable goals. Unlike mine of losing 15 kilos in 1 month..
Written on: 15/02/2012 by grawise
Ordered a bebe high chair. Said in stock. Sight says to call after 3 days if not delivered. Waited 5. Called myself. NO LONGER IN STOCK. Waiting for refund. I was worried about ordering after reading some of the reviews. Should have gone with my " gut feeling". Would not recommend this online site. (read more)
Written on: 09/02/2012 by ruda202 (1 review written)
late delivery about 3 weeks, but on the webside is just 3workind day, (read more)
Written on: 31/01/2012
Bought a toddler bed using their online shop - pramcentreonline.co.uk Good - 1) Best price I could find at time of ordering 2) Received a call next day after placing order to advise item not in stock but delivery from supplier expected in 2-3 days. Not a problem as delivery info on website showed delivery could take up to 10 days 3) Delivery made as arranged 4) Used delivery courier with online tracking system, sms text notification & one hour delivery slot 5) Item as ordered Not So... (read more)
Written on: 31/01/2012
As author of this review I did not add the hyperlink to my text
Written on: 09/01/2012
i ahm very disappointed with the service i recieved i had to get 2 buses to pick my pram up from getten repaireda got there about 8 minuntes before closing time and the doors were been shut one of the workers refused let me go collect my pram she was so arrogant saying they were closed dont see why they say 5.30 if they close before i was thinking of buying a new buggy from there but not anymore the service was just so poor i dnt recommend the pram center to anyone (read more)
Written on: 03/01/2012
Went today with wife, we are expecting our first child in April. Like every new parents shopping for prams it's quite exciting. Visit this place if you want to be brought back down to earth. Went in looking to purchase there and then. Only stipulation was it has to fit into the boot of an Audi A5 convertible. Two middle aged assistants standing together chatting so we asked on for assistance. One looked at the other and muttered 'she wants assistance' ...not a good start. We said what we... (read more)
Written on: 10/10/2011 by Annon
Ordered Cot but was immediately cancelled because of del costs that I didnt know until I had made payment. The payment was collected from my bamk within 2 day BUT 8 yes 8 days later Im still waiting for refund. Was told during 1st phone call it wud be 3-5 days then on 2nd call was told its actually 7 days but its very funny it on takes 2 days the other way. WORST EVER (read more)
Written on: 24/09/2011 by Ks123456 (1 review written)
Being a cautious sort of person I tend to buy from companies I am familiar with. As none of them had the stokke sleepi in stock i chose to extend my search, i found a couple of places claiming to have it in stock. Some didn't answer the phone on weekends. Glasgow pramcentre did and i was told that order on the weekend and the item would be delivered Wednesday. They kept me informed of the stages of delivery. Were very courteous and also responded well to any email I sent. The price was the... (read more)
Written on: 15/09/2011 by Sunderlass
we decided a stokke xplory would be what we would like for our new addition .. After going to a large baby shop was told they could only order in pink ??? We came home deflated so decided to look online.. Couldn't believe it when we saw the price and how much we were going to save :-) rang the pram centre and decided to order . The assistant was so helpfull..told us the prAm wasn't in stock and would have to be ordered from stokke which would take 8 weeks (same info we had been told at... (read more)
Written on: 07/08/2011 by Relly1 (1 review written)
I would give no stars on all of the above if I could. Initially made order at Birmingham Baby Show. My daughter is now seven and a half months old - I have had two faulty Hauck Malibu prams, one which I never even got to use so upgraded at my expense to Bonito Bebe - the front wheel has now fallen apart twice and I have only had it for three and a half months!!! I have requested a refund - which they have refused instead offering just to replace a part of the wheel this time (they sent me a... (read more)
Written on: 22/05/2011
i had a fantastic experience with the glasgow pram centre. dealt with a nice girl when we first looked at our stokke pram she was very helpful even although we had told her we would not be buying that day. then dealt with Marion in the cot section again so nice althogh knew we were not buying. i went back to them when we were buying and again cannot fault the service marion super nice and helpful and made sure we were happy with all we were buying, hoping the delivery will be that smooth also! (read more)
Written on: 09/03/2011
i was very impressed with this company. i ordered my pushchair in december as it was a better price than everywhere else. i had a phone call about 10 mins after i put in my order online to say that they would not be able to do next day delivery because of all the bad weather which is fair enough they in scotland and i'm pretty much as far south as you can go. i had a text 2 days later to say my delivery would be with me between 10:57am and 11:57 that morning it turned up at 10:54am. i... (read more)
Written on: 06/02/2011
I was going to buy a Quinny Zapp Stroller for £230 from the Glasgow Pram Centre but decided to have a shop about first and I am pleased I did. I got one for almost £100 less online here http://pushchairsandcarseats.blogspot.com/2011/02/quinny-zapp-stroller-rebel-red-was.html. Most of their products can be found cheaper elsewhere so I would shop about first.
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Written on: 27/01/2011
I can't believe that so many people have had a bad experience with this Store. I ordered my Maxi Cosi Mura 3 travel system with Carry Cot and Car Seat Base back in Jan 09 through the easy pay system, I received regular receipts when payments were made. Full payment was made in Oct 09 and I had my delivery a week later, I had a phonecall to arrange delivery and a phonecall from the delivery driver to say he was on his way. Everything was fantastic with my purchase. I did have a fault with... (read more)
Written on: 27/01/2011
Do not believe when they tell you to order your pram for delivery 1 month before your due date! I ordered my travelsystem in october 2010 with delivery on december 20, 2010. with the holidays, i forgot that we had the scheduled delivery. on jan. 6, 2011 I rang and they said it was on backorder due to the weather. NO ONE RANG TO TELL ME THIS at all. Just expected I would ring them 2 weeks later? Needless to say, we did not receive our travel system until 23.1.2011! over one month late. great... (read more)
Written on: 08/11/2011
Know how you feel, they just screw with your life, and when you have kids its the last thing you want! Did you get anything back from them?
Written on: 08/12/2010
Whilst a good price, we had to wait several months for delivery of Britax travel system and when it arrived was faulty and had to be returned. It was not easy to get hold of them to arrange replacement which even then developed other faults after a few months use. When Glasgow Pram Centre sent a further replacement it was for a completely different model! Would avoid both GPC and Britax products in the future. (read more)
Written on: 07/12/2010
PLEASE PLEASE DO NOT SPEND YOUR HARD EARNED CASH AT THE PRAMCENTRE, GLASGOW.
We left a deposit for the Maxi Cosi Mura 3 package 14th August with promises of delivery for 10th Nov, plenty of time you would think. We were unable to pick our order up until 29th Nov and still with goods missing which we cancelled. Beware of additional products being offered and extremely poor demonstration practices. Shocking customer service and a dismissive Managing Director make for a thoroughly disgusting...
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Written on: 14/11/2010 by Vetti (1 review written)
Very poor customer services. To have an online shop and not to reply to emails is terrible.
I ordered an item which was out of stock, but was ensured it was coming next week. This did not stop the Glasgow prams from debiting my credit card immediately.
When I attempted to contact the store as to where my item was (via email) it took 5 attempts before I received a reply, and to told that they had spoken to my father (who is in Australia). I was then ensured my item would arrived promptly...
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Written on: 09/11/2010
Bought a pram at their website, but it never arrived. I keep calling them, but cant get the pram or the money back.
They said they don't have the pram in stock and that it would be available in 6 weeks. I cant wait and asked for cancellation.
Still waiting..
Cannot recommend them, unfortunately.
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Written on: 25/08/2010
Very impressed with The Glasgow Pram Centre despite reading some worrying reviews on this site. The item I ordered was the Cybex Pallas car seat (Mamas & Papas). The price was £120 when I placed the order which was the cheapest around. This did jump back up to £180 a couple of days after, (same as Mamas & Papas). The Glasgow Pram Centre let me know it wasn't in stock for at least 10days and if i wanted to wait, I said yes. Emma and Helen were very helpful and kept me informed. 10 days after... (read more)
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Kc6514's Response to nwck1's Review
Written on: 06/02/2013
I had similar problems with the "manager" - she's a joke and thinks she is very good at her job and experienced - that's what she said. She was aggressive, dismissive, unhelpful and contradictory. Would never buy from this place again - once they have your money they're not interested in helping.