Written on: 12/02/2015 by McGrath314 (1 review written)
Absolutely dreadful company to deal with. Advised I would have delivery in 3-5 days. Called after 10 days and advised I would have to wait 10 days (already had!) before getting a replacement. Waited a further week and still no goods and no response to emails. In the end got paypal involved and they got the refund to my account within a couple of hours. In conclusion extremely bad service from Auravita but very good service from Paypal. (Ordered to item from another company and had the goods… Read Full Review
Written on: 29/01/2015 by WMUnhappy (1 review written)
Do not use this company. End of. They offer a higher price postage charge for faster delivery but they took five days to dispatch my small items and then refused to refund the postage costs telling me to contact them if it hadn't arrived within 10 days - I was expecting it 'next day'… Read Full Review
Written on: 05/06/2013 by multitaskingmama (1 review written)
I ordered some cake covers over a week ago and they have still not arrived so rang up today. No communication with them so far until my call, and they told me I have to wait another week. So 2 and a half weeks for my cake covers in total, ridiculously slow. It does state on the site usually despatched within 4 working days, not so in this case. And the member of staff I spoke to was snooty, correcting me straight away when I gave my transaction number, telling me that it was not a… Read Full Review
Written on: 16/02/2013
I placed an order with Auravita, but after that I kept getting unsolicited e-mails from them. There unsubscribe option was not working so I sent them an e-mail requesting they stop sending their e-mails. They totally ignored my request. What kind of business person runs this outfit? Avoid if you don't like spam e-mail… Read Full Review
Written on: 08/01/2013
Order was said to be delivered within 1 to 2 days this did not happen. I was then told it can take up to 3 - 4 days, this has now passed. On ringing Auravita I spoke to a very rude, Russian sounding woman who then said she could not do anything until ten days after expected delivery estimate. No good to me as I am off to China today, which they refused to deliver to unless I paid extra fee's for their mistakes. I will never use this company again!!! I ordered through Vit-shop the same day… Read Full Review
Written on: 27/10/2011 by blah554 (2 reviews written)
I ordered a battery from Auravita a while ago. I had to return it because the battery delivered was not the battery I had ordered. It was an older deprecated model despite the fact that they were using a picture of a new model on the website. Worst of all, they now have my email address and it is impossible to unsubscribe from there newsletter. They have not responded to any communications requesting they remove me from their mailing lists. Avoid this seller at all costs… Read Full Review
Written on: 18/01/2011 by AmalH (1 review written)
If i could give a lower score than 1 star for customer service i really would. They claimed delivery was attempted but it was not as i was in all day on one fo the days. They charge an extortionate amount for delivery, and then have the audacity to tell me that i have to repay for delivery if i want the product again. My order was £14.50 and delivey was over £12 to post the package 5 miles. They are rude on the phone and by far the worst company i have dealt with over the internet. DO NOT BUY… Read Full Review
Written on: 14/08/2010
TO BE AVOIDED!
Purchased an obviously faulty product from Auravita which I returned. They disposed the item without even telling me and subsequently refused a refund/replacement. Had to get Trading Standards involved. Very poor customer service, would not use again.
… Read Full Review
Written on: 08/06/2010
Ordered an in-stock item. After 4 delays due to 'supplier!' had the order cancelled… Read Full Review
Written on: 02/06/2010
My Auravita order was delayed so many time I have lost count. On ordering it turned out the my product was out of stock - this was not made clear on the website. I ordered on the assumption my product was in stock and would be dispatched immediately.
Having received numerous delay notifications over email I realised they did not know when the product would next be in stock. They just kept claiming "we don't know, our supplier can't get the product in stock". I eventually cancelled. The only… Read Full Review
Written on: 16/01/2010 by PostmanG (3 reviews written)
AWFUL AWFUL AWFUL SITE.
I don't know where they are based from, but they have cheap prices and an OK site, so they suck you in with that.
You'll get your produc..... some time....... this year.... if you're lucky… Read Full Review
Written on: 25/08/2009
The price was very tempting and so I ordered. The website did not work (at least not with Firefox) so needed to phone to place the order.
The person on the other side was extremely helpful and nice (and foreign which explains a lot. Took a week for despatch.
Unfortunately the goods were faulty. Dent them back and, as could not change for another model, placed another order. after a week got an email stating the item is a special order and would take 3-5 weeks -- not a mention on… Read Full Review
As rated by our community of reviewers
" Great company, slightly let down by choice of courier... " Read More
" This achieved results better than I thought it would " Read More
Written by chris.b4
" Brilliant Service! " Read More
Written by emmaparry
" Absolute disgrace - had to fight for refund on faulty goods. " Read More
" VERY UNRELIABLE INFORMATION " Read More