Have a picture of Directfoto Express Film Service www.directfoto.co.uk?, please send it to us.
| Quality of website | 3.2/10   |
|---|---|
| Value for Money | 1.5/10 |
| Reviewer Rating | 0.3/10 |
| Overall Rating | 0.5/10 |
Full review by
gtomkinson
on 18th Jul 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Loads and loads and loads
General comments: Oh dear oh dear, it would seem as if I too am just another in a long line. Ordered X8 rechargeable batteries 1 month ago from Directfoto Express Film Service. It would seem as if I faired slightly better than most, I actually got an email from them to my first query saying that new stock was expected the following week and my batteries would be sent out as soon as possible. But guess what?????? They have not come yet and yes i am not holding out much hope, at least my order was only £12.00.
gtomkinson's review and ratings | 101 words
Review by
Guest.
on 10th Jul 2008
User Rating : 0
Respect :
0
Ordered HP inkjet cartridge from www.directfoto.co.uk. Money taken but after 3 weeks no goods and no response to my emails as of yet.
Guest.'s full review | 33 words
Review by
Sky10001
on 18th May 2008
User Rating : 0
Respect :
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I wish I had had the foresight to look for comments on Directfoto before placing my order. Luckily my order was for only a few pounds. I ordered goods over a month ago - my money was taken, and after I emailed them last week, I was given the reason that they were awaiting more goods in stock to be dispatched!
Sky10001's full review | 67 words
Review by
cmorton1
on 15th May 2008
User Rating : 0
Respect :
0
I too wish I had seen this thread earlier. I placed an order for printed items. The payment was taken (via Worldpay) straight away. Now this was only a week ago but on trying to log in and check the progress of my order I found my account does not even exists! After reading all the bad reviews on many sites I have no expectation of receiving my order.
cmorton1's full review | 69 words | 1 comment added.
Review by
Guest.
on 16th Apr 2008
User Rating : 0
Respect :
0
I have always used directfoto to process my prints until now! Money was taken from my account and photos failed to upload, was told i would be refunded - has not happened yet, stupidly in the meantime i resubmitted my order and have now been charged twice with no refund appearing to come my way. I am so disappointed by the service i have received, they have not answer my phone calls or emails.
Guest.'s full review | 77 words
Review by
Guest.
on 5th Apr 2008
User Rating : 0
Respect :
0
Ordered batteries qty 40, only 8 delivered, but full charge taken, to add insult to injury wrong ones delivered, returned for replacement, was sent correct batteries and was re-charged again. Unable to get a response of any sort from directfoto.
Guest.'s full review | 54 words
Review by
Guest.
on 23rd Mar 2008
User Rating : 0
Respect :
0
Ordered a digital photo frame on the 13th dec from Directfoto Express Film Service www.directfoto.co.uk, money taken out same day. Emailed several time for a delivery date no answer. Canceled order 23rd dec still waiting for money. Emailed several times again but they don't respond.
Guest.'s full review | 52 words
Review by
roger osborne
on 10th Mar 2008
User Rating : 0
Respect :
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I sent a 35mm film for processing on 24th November 2007 and never got it or the prints back.
Sent an order for films with a cheque on 5th January 2008, this was cashed but no films ever arrived.
I emailed twice, got one reply (a month ago) but since then have heard nothing.
roger osborne's full review | 59 words
Review by
Guest.
on 16th Feb 2008
User Rating : 0
Respect :
0
Took money immediately on ordering and SD card but did not deliver. Had to chase by e-mail and phone before eventual delivery after 6 weeks. Some e-mails unanswered and phones lines usually either divert to recorded message or are engaged.
Guest.'s full review | 40 words
Review by
Guest.
on 16th Feb 2008
User Rating : 1
Respect :
0
This business previously seemed okay to deal with, but despite acknowledging that my order was short, and being reminded,
the remainder hasn't been received from Directfoto Express Film Service.
Guest.'s full review | 39 words
Review by
Guest.
on 29th Jan 2008
User Rating : 0
Respect :
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Ordered goods last October - took money instantly - still waiting goods (confirmed can no longer supply) still had no refund - several emails from them to say on its way!!
Guest.'s full review | 32 words
Review by
v260fsd
on 25th Jan 2008
User Rating : 0
Respect :
0
Directfoto Express Film Service didn't deliver my goods. E-mails not answered, fortunately my order was only a few pound which I will write off as experience.
v260fsd's full review | 28 words
Review by
shender
on 23rd Jan 2008
User Rating : 0
Respect :
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Duracell batteries ordered LAST OCTOBER. Money taken instantly. They have actually replied twice(!) to my emails saying that they are now on stock and will be sent. But nothing received of course.
shender's full review | 33 words
Review by
robertmlaws
on 23rd Jan 2008
User Rating : 0
Respect :
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Having got no response from this company (and no goods) and having realised that because they were in Guernsey it was impossible to take legal action, I eventually contacted Nationwide Building Society and filled in a form stating what had happened. I had paid using my Nationwide VISA debit card and Nationwide refunded my money in full.
robertmlaws's full review | 57 words
Review by
Guest.
on 23rd Jan 2008
User Rating : 0
Respect :
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Ordered 3 packs of four rechargeable batteries on 4.11.07 valued at £16.47p. The cash was deducted from my bank account the following day. The goods were not delivered by 24th Dec 07 when I cancelled the order and requested my money back. In reply to Emails I was told the items were still not in stock and my request for a refund would be forwarded to their Accounts Section!! This company did not answer my phone calls. Needless to say no refund has been made - one month later.
Guest.'s full review | 87 words
Review by
Guest.
on 22nd Jan 2008
User Rating : 0
Respect :
0
I ordered some blank DVDs on 17 December 2007 and my credit card was debited on 18th. Despite sending a dozen e-mails, nothing as arrived as of 22 January 2008.I also tried to order a photo jigsaw on 8 December 2007. The upload of the photo failed after they had taken my money. I emailed them for a refund and they responded saying it would be processed. As of 22 January I have had no refund.
Guest.'s full review | 70 words
Review by
painterman
on 18th Jan 2008
User Rating : 0
Respect :
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My wife downloaded pix for special offer in November and credit card debited for £5.32. Thank goodness only that much! Still waiting for pix and replies to e-mails and they haven't answer the phone either when I have tried. About to publicise them to our local camera club and Office of Fair Trading.
painterman's full review | 63 words
Review by
sybiltheswan
on 16th Jan 2008
User Rating : 0
Respect :
0
I ordered a digital photo frame for £95.99 and it never arrived.The company cannot be contacted in the event of any query. I have emailed, no reply, the tel no. is constantly engaged or out of order when I have tried, i have written and faxed - no reply. I have read hundreds of negative reviews since .I really wish i read them before i wasted my hard earned cash. I have reported them to trading standards and i am trying to claim my money back via the credit card company.
sybiltheswan's full review | 109 words
Review by
murrayboy
on 15th Jan 2008
User Rating : 1
Respect :
0
I placed an order on 12th December, finally arrived too late on 13th Jan. They didn't answer the phone or email even although I know they have received and read them.
murrayboy's full review | 38 words
Review by
probinson
on 15th Jan 2008
User Rating : 0
Respect :
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Oh dear, like everyone else I wish I had found this site earlier after googling the company. My complaints are starting now but like everyone else here I fear to no avail. Have spent most of the day redialling their number but unsurprisingly also get an engaged tone or voicemail which you are unable to leave a message on.
Will be e-mailing, calling and faxing every day until my order, which was placed and debited from my account 12 days ago, is satisfied.
There are so many good on-line compani ...
probinson's full review | 118 words
