Due to a techical problem our flight from Colombo to Rome is delayed from 01:20 until 06:45. They would not book us a hotel cause the delay is less than 5 and a half hours. 5 minutes short. No other form of compensation. Very disappointed.

staff behavior is worst. They don't know how should respect to the passenger.

Night flight to Colombo was uneventful - staff smiley and helpful. The return flight was awful - staff unhelpful and surly. When my husband asked for a cup of tea after 6 hours in the air it was an effort for them to provide one. The food offered was awful - lamb burger with fish finger with pizza!! I cannot imagine who thought that concoction up!! I would strongly suggest you take food as the options are very limited and on a long haul flight not enough!!

I travelled back from Sri Lanka yesterday. My baggage arrived absolutely soaking wet. So wet that i could wring the clothes out. Books were soaked through. I have treavelled in South eat Asia for over 22 years and no other airline has managed to achieve this. One would think that they could cover the bags as they move them across the runway Also one child through an 11 hour tantrum. The parents did nothing to quieten the child. In fact the mother was loud too. The stewardesses did nothing to help the child. I was told the plane was fully booked and there were no seats I could move to. Bizarre as I could see many empty seats. Screens were too almost too small to see and entertinment program was not worth watching. Food mediocre & little of it. I won't fly with them again.

The Check In Counter is horrible, The so called Station Manager is so lazy, he does not care about the long queue, He just stands behind one of the three counters and stares at the people around the airport, although the check-in officers are busy, he does not even care to help them sort out issues, In fact when my turn came to check in (After 2 hours), he came to me and asked me if I could take a parcel for him to colombo,I bluntly refused as I dont know him, he then told the check-in officer to have his tea and come back, (another 30 mts wasted) he just walked to another passenger in the queue, and gave him the parcel. I do not understand why Sri Lankan Airlines employ such indecent people like this manager, as they not only tarnish the image of Sri Lankan airlines but of our island nation as well.

Warning Sri Lanka Air Lines systematic practice of overbooking (first come go, and the last remaining), we lost and € 3,000 (€ 2,000 for airfare and expenses of € 1000) A recording, s n 'have never wanted us to certificate of overbooking. When we called the phone sri lanka (they do not get the customers), we were offered another flight the next day with more than € 300 per person, or another flight three days later, but always overbooked, but not safe to leave, and after two days of negotiations, they never wanted to pay us back, stating they had not presented for registration. They are lied several times and in bad faith. If your flight goes well, you will have no problem in case of overbooking, delay, or cancellation, the problems will start, it's a small company with limited resources, and they do not want to spend a penny. As a precaution prefer larger companies. View blog: http://surbookings.blogspot.com/p/traduction-in-english.html