Flight delayed for 3 hours was advised to us in the morning already When in flight they announced they are waiting for the pilot to arrive. From morning + 3 hours delay no one thought of this??? Delayed another 1.5h In flight my daughter had to use washroom and all were full in economy. I asked the steward can I use the business class toilet just for my daughter as she cannot hold it. They said NO. Inhumane staff who don't understand the emergency of a child. My wife wanted water and pushed the call button.. All stewards just walked by without stopping to ask us what we need.. Finally I had to go myself. After all these delays no pilot or steward apologize to any passengers on board for the delay at all. It was the first day of the year flying with Sri Lankan airlines.. Felt like the worse day in my flying experience. Do not use this airline if you have another option...

Maintain, Minimum Standards of Airworthy. All Leased Flights over 18 years old. Massively Corrupt politically, administratively and operationally and running on loss of US millions for years.Suppliers,contractors, some staff are politically influenced. So, do not expect quality on end product you receive, as all are subject to shared commission and therefore excessive profit for very poor quality product/supply or service that they are providing. Poor inflight service including food/beverage and pathetic terminal service in base Airport Colombo. Visit the lost baggage storage Room and then write a review after. You will be surprised when you see the way they have stored bags. Smell in the room is intolerant. I challenge any CEO, past or present never been to this room for an inspection. Possible he does not even know where it is. As a organised crime (known to the police and Airport staff) passenger bags are stolen in baggage carousel. You can see nothing much on an investigation from that lowest end poor quality Camera installed near the baggage carousel. I heard this from OIC Katunayake police station, when I went to report the lost of my baggage. The police said they have prepared 5-6 reports about this repeating complaints to the relevant authorities. After great efforts Airport Authority decided to upgrade Security and their Camera system while ago. With this newly installed High end technology Camera system did not last long because this bunch of disgusting corrupt Customs officers and their Union protest against it. Why..? They can get caught with their movements, illegal activities and Deals with evidence caught in camera. The Government failed to improve public Security in the terminal of an international airport in front of the pressure of White Uniform. The result you can verify today, in Colombo Airport you will see new high tech. Camera system removed after installed and ancient technology camera or two is there just to say Security Cameras being used in Colombo Airport.But they are useless. Best to avoid dangers.Do not ever fly with Sri Lankan Airline, you are asking for trouble for negligible saving or benefit.

The WH0LE of my family were all complaining to each other about the horrible food And the problems with touch screen!!!!!. When I was using the touch screen when we where nearly there My Favourite Videos Got Removed And I Had To Sit for Ages Doing Nothing. ALL the boredness Made Me Vomit And feel Travel Sick If this is not sorted out..........I am using other airlines like emirates unless this is sorted & The Food Is British food not srilankan food. Let Us Have srilankan food at sri Lanka arrival Will You.!!!

I was charged multiple times for the same ticket. I have had to check my credit card several times to dispute the charges. I am inclined to dispute all of them and fly with someone else instead since I have not yet traveled with them and I only anticipate further problems.

I was charged 600 USD for being 22 kg over in Business class , so more than an economy ticket. In addition when forced to make the scandalous payment , the ground staff proceeded to laugh at us . Never use this airline they are only interested in shamming their clients. When flying business class your bags will always come off last and you are never given priority . Possibly the worst experience I have had in 40 years of travelling .

We just recently flew woth Sri Lankan airlines from Maldives to Colombo and were quite impressed.After reading negative remarks, we expected the worst from the airline, and instead, we were pleasantly surprized with the great service and smooth flight. Very few airlines will serve you a hot tasty meal with beverage for a flight lasting barely an hour and a half, and Sri Lankan airlines exceeded our expectations. The seat comfort and the TV console were just right, and the courtesy along with it. We are talking Economy Class and it was more than comfortable. We would definitely recommend this airline!

A kind advice to all frequent flyers! Please do not choose Sri Lankan Airlines even if there is a shortage of tickets unless or otherwise you worry about some additional ticket fair, since their flight operations are miserable now a days. You knew it or not, Sri Lankan airlines is undergoing bankruptcy and their flights are old which are required frequent repairs. Moreover the behavior of staff is not acceptable and not professional in complying international aviation standards in treating the passengers. - A bad experience faced by 100s of passengers in Sri Lankan Airlines from Doha to Colombo flight scheduled on 11.12.2014 but eventually a failed mission.

One of the worst ever!!! On 1st of July I travelled from Colombo to Loas via Bangkok. When checking in at the Airport in Colombo I was informed that they could only check my baggage through to Bangkok and I would be required to collect my baggage and recheck it through to Laos. This requires me to go through immigration pick my bag up, come back through immigration and check the bag in as if it was a new flight. BUT I could not do this as I have no visa to enter Thailand. I explained this but they insisted that they have no choice. Since I was carrying only 12kg as luggage and no hand luggage, I asked him to allow me to carry my bag in the cabin which for most airlines would not be a problem especially considering I was the highest tier in the OneWorld frequent flier program and the flight was nearly empty. In response he said he can allow me to take a maximum of 10kg and that I would need to dump 2kg worth of baggage. So I had three options 1. not fly 2. lose my baggage in Bangkok 3. throw away 2kg worth of my belongings I spoke to the shift manager who simply did not have the initiative to find a solution to the problem. He did not offer a single solution, he was not apologetic and showed no concern or intelligence. I fly very frequently for work. I have travelled in remote parts of Africa on small regional airlines and I have never faced this problem before. Most of all I have never dealt with such incompetent staff who simply have no desire to solve a problem. Because of the frequent delays and aging aircrafts I usually don't but this time I decided to travel on Sri Lankan as I fly Oneworld, Never again though!

Me and my husband were travelling from London to Colombo and again Colombo to London within 2 weeks. The standard of this airline has gone down terribly. The service was very poor. Food was horrible. Why can't they serve good Sri Lankan food? Specially the pasta served was not tasty at all, and we have to abandon the meals. No choice of meals given though mentioned in the menu card.The entertainment system was interrupted all the time, and very poor service.Our next seat passenger didn't have the connection even and the screen was blank. The amount of water or drinks served was minimum for a 11 hour flight. We being doctors felt that we should not be taking our health at risk by flying in such an air line. Cabin crew didn't show attention equally to all passengers.

I went on Srilanakan airlines with my family last year to Colombo - cmb for a 5 week holiday and believe me it was not the airline I would expect it to be!!! Flt 504 from lhr - cmb could've been the worst trap I have ever been in!!!! The seats felt awkward, not much leg room, tangledwires, mouldy edges, fairly loose arm rests and etc. Seemed to appear on that aircraft. The only good thing was the help of the cabin crew, the entertainment system and the view!!! Believe me I have never been in such a death trap!!!??? Could you try and improve some off the cons by the next 2 years? Because I will be fliying again with srilankan next time.? On 3/8/13 the return flt 503 was 60% better than the leaving flight!!!! I would like to see a fair improvement by 2015? That means cost as well??? Other than that the flight was good... Yours- srilankan airlines

Flown on Dec 15 from Singapore to Colombo. had extra weight so emailed their customer service on Dec 12 (also mentioning that i have to fly on Dec 15) to ask how much extra i can carry being silver member. No response despite two more reminders. No one to answer their 24 hour call center also. I flown off on Dec 15. To my surprise they responded on Dec 18 with the greeting "HAVE A SAFE FLIGHT" (which i already did three days ago). Never ever fly!!

Due to a techical problem our flight from Colombo to Rome is delayed from 01:20 until 06:45. They would not book us a hotel cause the delay is less than 5 and a half hours. 5 minutes short. No other form of compensation. Very disappointed.

By far the worst I have flown. Business SIN-CMB-LHR. I cannot recommend this airline to anyone, avoid it like the plague. Their delays have meant I am out of pocket and it would have cost me less to fly a 5 star airline Business class. All I have to say to you Sri Lankan Airlines is shame on you.

Me and my Wife went on our honeymoon to Sri Lanka flying there was pleasant and we were ahppy. However on he way back form Colombo to London we had what i descibe as a terrbile discusting old plane. My seat was completley broken, the old tv screens on the plane were broken always kept cutting out. I am not a great flyer and to be on this flight for 11 hours and having asked to move to any of the 6 seats avilable but being told no really upset me. Amazing honeymoon in Sri Lanka and the Maldives but the flight home with Sri Lankan Airlines was very dissapointing.

I am travel Male to Mattala its very good experiences ,grate value for money for my tour clean and flexible service ,i am like advise to your pls change meal plan & provide quality food service.