Sri Lankan Airlines Reviews
Latest Reviews
★★★★☆
“Surprisingly great service and food in business class”
Written on: 06/06/2013 by la_speranza (2 reviews written)
I tried to fly with them from Hong Kong to Bangkok on business class, as their fare was only similar to the full fare economy of some bigger carriers like Cathay Pacific or Thai airways. I was surprised and delighted to find out how good their service and their inflight cuisine were! A year later they have upgraded to the new flat bed. I flew with them once again all the way to their home country for holiday. Once again, great service and food, plus the wonderful flat bed. Their crew were so... (read more)
★★☆☆☆
“staff behavior is worst ”
Written on: 11/05/2013
staff behavior is worst. They don't know how should respect to the passenger. (read more)
★★☆☆☆
“take a snack!!”
Written on: 18/03/2013
Night flight to Colombo was uneventful - staff smiley and helpful. The return flight was awful - staff unhelpful and surly. When my husband asked for a cup of tea after 6 hours in the air it was an effort for them to provide one. The food offered was awful - lamb burger with fish finger with pizza!! I cannot imagine who thought that concoction up!! I would strongly suggest you take food as the options are very limited and on a long haul flight not enough!! (read more)
★☆☆☆☆
“Don't waste your money !”
Written on: 07/03/2013 by Marishaz1
I have flown in Srilankan from colombo to London and my mom also flew from London to Colombo, Out of our experience they are NOT at all flexible when it comes to checking in the baggages , not even an extra kilogram they let you and unlike in other airlines they don't let you put the hand luggage into the main baggage, they say it's not in their policy.... Very rude service, end of the day all the luggage goes into the same plane wether its hand or leg. You ruin your reputation by your own... (read more)
★★☆☆☆
“poor service”
Written on: 17/02/2013 by lyanaz999
attitude of the stewardess not either friendly but also show disrespect to the customer.Please improve your service especially the attitude of the steward and stewardess. Dont show that dissatisfied face to the customer when they asking for help. (read more)
★☆☆☆☆
“How is this airline still in operation? Worst experience”
Written on: 21/01/2013 by Funkster77
I cannot begin to explain the disappointment and disgust with this airline. So I will not waste any more of my time - not event to write a review - other than to say - don't fly with them. Seriously - they must have students on work experience leading their customer service desk. If I could give them no starts I would. (read more)
★★★★☆
“Very Good and value for money”
Written on: 07/01/2013 by malindak (1 review written)
its a very good experiences ,grate value for money for my tour from LHR to Maldives vir Colombo. clean and flexible service.I was worried to travel after seen all the comment but the reality is totally different.It is compatible to all the other good airlines. transits in Colombo airport is flexible and No headaches.Even my return flight was excellent. Nice food and good entertainment. (read more)
★☆☆☆☆
“never ever fly with this airline!”
Written on: 04/01/2013
my connection flight had 7 hours delay in the nighttime. Sri Lankan Airways Staff told everybody that they could not offer accomodation nor anything else. Even Families with small children didnt get any sleeping-possibiltity. The only thing beeing offered had been a poor Sandwich and a Pepsi or a coffee (but not both). I have never seen such a poor service of an Airline ! In future I will always take only european Airlines. There you get at least proper Service if there is severe... (read more)
★☆☆☆☆
“'Killer' Airline”
Written on: 03/01/2013
My wife and I flew from Sri Lanka to London few days back. The flight was faulty. Even after knowing that it is faulty, they tried taking off 2nd time. Everyone in the flight was screaming and no option was given to us to get out of the flight. After the 2nd attempt also failed, we were boarded in to the next flight after 8 hours of waiting without food, drink or any refreshment. Extremely bad service and unfriendly staff. Paid a premium price with no joy, as we thought its the only single... (read more)
★☆☆☆☆
“bad sitting and not clean”
Written on: 01/01/2013
i traveled from colombo to frankfurt and back. My neck and back was pain after travel. Their seating facility is really bad. 11 hours in such seat is really killing. Bathroom is dirty. Air hostess seems to be very serious and not even smiling at people. (read more)
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Showing 1 - 10 of 68 Reviews
★☆☆☆☆
“Totally disrespectful!!! ”
Written on: 15/12/2012
Myself and my partner recently caught a night flight, 4-5 hours long. My partner was next to the window whilst I was sat next to him. The plane had just filled up, noticing there was a seat spare next to me. That was until the crew carried a disabled elderly gentleman on and lifted him into the seat next to me, his mobility was next to none!! His wife/carer was seated across the aisle to him. This ment for the WHOLE flight myself and my partner could NOT leave our seats to use the toilet, so... (read more)
★☆☆☆☆
“DISGRACE TO LANKA!!TRAVELTURKISH AIRLINES NEXT TIME...”
Written on: 10/12/2012 by SRILANKANAIRLINESLOVEWHITEDICKS
SRI LANKAN AIRLINES DOES NOT HAVE ANNOUNCEMENTS IN SINHALESE AND TAMIL MOST OF THE TIME THEY ONLY ANNOUNCE IN ENGLISH.ALSO SERVICE IS ALSO OFFERED ONLY IN ENGLISH.UNLIKE AIR INDIA,EMIRATES ETC...SO WHATS THE USE OF CALLING YOUR SELF SRI LANKAN???YOU TREAT FOREIGNERS BETTER THAN YOU TREAT SINHALESE AND TAMIL PEOPLE .MY SOUTH INDIAN (TAMIL NADU) FRIEND SAYS THAT HE WAS TREATED LIKE A ANIMAL IN SRI LANKAN AIRLINES BUT ALL THE FOREIGNERS WHERE TREATED LIKE GODS AND I HAD THE SAME EXPERIENCE!!!SO... (read more)
★☆☆☆☆
“Poor Service”
Written on: 01/12/2012
I booked SRILANKAN AIRLINE ticket for Trivandrum-Bahrain via Colombo On 22nd Nov 2012. Colombo-Bahrain schedule was given at 6.50 p.m from Colombo. When we reached COLOMBO airport at 4 pm they announced the flight is delayed and re-scheduled departure time is 9 pm. Later they postponed the schedule and the time was next day morning 7.10am. But till 7 pm, none of the responsible person was turned to the desk. When we enquired information desk they said it is different airline "MIHIN LANKA"... (read more)
★☆☆☆☆
“steal ur money with lies and trickery”
Written on: 19/11/2012 by trio
i booked a net ticket and went to airport, however i forgot my credit card at home.they would not let me in, and there was not enough time to go get it.So they suggested i buy another ticket and they would refund the net ticket. I did, so when i asked for refund, they claimed that my ticket is non-refundable and i lost the money for the first ticket. I told them that their staff advised me on this and he said "no problem" they would give u a refund. so they said the staff was wrong and i... (read more)
★☆☆☆☆
“Disgrace to our nation”
Written on: 12/11/2012
We used to travel on Sri Lankan airline on the route MUSCAT – Colombo mainly because there was no other airline flying direct on that route. Fortunately Oman air introduced direct flights and since then we never travelled on this horrible airline. It appears that for the airline staff, all Middle East sector passengers are laborers and housemaids irrespective of what the actual status is. (read more)
★☆☆☆☆
“Poor service to own people ”
Written on: 29/10/2012 by TJreview (1 review written)
As a British Sri Lankan, I am disgusted the way the Sri Lankan airlines staff treat their own people. Sri-Lankans who live in foreign countries are the regular customers for this airline, not the tourists. Yet, the staff treat them differently! This has been the opinion of many Sri Lankans who travel from UK and EU. The flight attendants do not provide good customer service, flight entertainment is extremely bad (you can never watch one film properly, they restart the program over and... (read more)
★☆☆☆☆
“Unbelievably bad”
Written on: 25/10/2012
We recently booked a flight to Bangkok with this airline and not only did they not inform us the flight had been canceled, they are now trying to charge us a "fee" to return the money to our credit card. I have submitted online for a refund 3 times and have emailed multiple times along with calling Sri Lanka. We get different answers about if or when we will get our money back each time. One representative told us we could also submit for change fees that we paid to book a different... (read more)
★★★★☆
“Good customer service”
Written on: 27/09/2012
I have recently booked two return tickets LHR - Colombo. I have not actually travelled yet but there was a problem with my credit card and Sri Lankan got the booking twice. I managed to ring them, explained the situation and was told I would be called back as soon as they had more information. I was dubious but agreed. Within 15 mins the same employee rang me back and informed me he had rectified the situation, my money was being refunded and he would email confirmation immediately. He was... (read more)
★☆☆☆☆
“Disability Discrimination”
Written on: 17/09/2012
I explained the particular requirements and booked assistance at the Colombo International Airport for a young passenger with a disability/special needs. The staff at the Passenger Assistance Service (there were 3 of them and just me and the disabled passenger)faffed about so much and showed absolutel disregard to the fact that I was unable to take the disabled passenger to the disabled toilet whilst pushing my luggage which hasn't been checked in at this point - the reason was baggage not... (read more)
★☆☆☆☆
“Zero Contact with their Customers”
Written on: 08/09/2012
For about one week I have tried to contact this airlines. Is everyone on vacation. I am not sure. I have e-mail four different departments at this airlines and all I have ever gotten back from them was an automatic return e-mail saying how much they care about their customers and that they will get back in touch with me with in 24 hours. Well it has been one week and about 15 e-mails. Clearly this airlines has NO clue about what they are doing. They are in the business of having customers... (read more)
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Showing 11 - 20 of 68 Reviews
★★☆☆☆
“Baggage soaked and 11 journey with a screaming child”
Written on: 30/08/2012
I travelled back from Sri Lanka yesterday. My baggage arrived absolutely soaking wet. So wet that i could wring the clothes out. Books were soaked through. I have treavelled in South eat Asia for over 22 years and no other airline has managed to achieve this. One would think that they could cover the bags as they move them across the runway Also one child through an 11 hour tantrum. The parents did nothing to quieten the child. In fact the mother was loud too. The stewardesses did nothing to... (read more)
★★☆☆☆
“Jeddah Airport Check-In Counter the Worst Ever”
Written on: 18/07/2012
The Check In Counter is horrible, The so called Station Manager is so lazy, he does not care about the long queue, He just stands behind one of the three counters and stares at the people around the airport, although the check-in officers are busy, he does not even care to help them sort out issues, In fact when my turn came to check in (After 2 hours), he came to me and asked me if I could take a parcel for him to colombo,I bluntly refused as I dont know him, he then told the check-in... (read more)
Lapas's Comment
Written on: 27/07/2012
I definitely agree with you, He is also in the habit of collecting cash for excess luggage direct from the passenger, In fact he has a decoy working along with him, This guy checks the weight of the luggage of the passengers, if it exceeds 40 kg, he calls the passenger on to a side and tells him to pay him at Sr 30/ per kg or else the official rate is Sr 65/ , Once the deal is done he brings a luggage sticker for the extra luggage, and passes it thro the check-in counter, All this is done in the presence of the station manager, this is the reason he keeps staring at the passengers to see if he could make a quick buck.
NO WONDER SRI LANKAN AIRLINES HAS AN OLD FLEET, BY THESE KIND OF CULPRITS MAKING MONEY AT THE EXPENSE OF THE AIRLINE
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★☆☆☆☆
“wish i din't travel with srilankan airlines”
Written on: 10/07/2012 by sfhdsgheg
horrible food, horrible customer service, horrible airport, horrible plane...everything was just terrible. Please avoid this airlines even if you have to travel in an airlines that costs you more. Dont take the risk of going in the srilankan airlines ,its d worst. (read more)
★☆☆☆☆
“Very bad AirLine”
Written on: 19/06/2012
very sad to explain what happened to me, they charge me even my excess 1 kg, but emirates wont charge me last time even 10 kg excess baggage. I am student and really disappointing with Sri Lankan airline. (read more)
Guest's Comment
Written on: 16/07/2012
It happened to me too at the jeddah airport, Flight UL 282, on Friday 13th July,2012, They charged me for 15 kg as excess luggage, No receipt was given to me, When I requested a receipt, The Manager & his assistant said it is ok as long as the luggage sticker in there, and that is the receipt
No wonder they are running at a loss
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★☆☆☆☆
“Worst Experience of Lifetime ”
Written on: 08/06/2012 by PravinRathi
Planned for summer holidays, with wife, in Maldives. Booked Mumbai- Male return air tickets with SriLankan Airlines (via Colombo by Flt No. UL 142 dt. 01.05.2012), by using Citibank credit card, on internet. Produced air ticket at 'check-in' counter for boarding pass, about 4 hours before the flight timing. The woman attending counter asked us to produce credit card. The credit card was produced. She refused to issue boarding pass because in the meantime Citibank had upgraded my credit card... (read more)
★☆☆☆☆
“oh god”
Written on: 11/05/2012
I hav booked a srilankan airlines ticket online from blore to male and thats the start of my nightmare. I had an issue with the amount deducted frm my account n made hundreds of calls nd emails and after a fortnight gt a response. later wanted to reschedule the ticket n there is no option to do it online. when I called the customer care, it had a line problem. called exactly 9 times nd halfway disconnects. everytime I need to explain a new guy bout my query n they put on hold fr ten mins.... (read more)
★☆☆☆☆
“BEWARE BUSINESS CLASS”
Written on: 01/05/2012 by jackforrest
Be very careful when booking Business Class seats with this ridiculous excuse for an air line. I paid £3000 for an upgrade from Heathrow to Colombo and was seated in a section of the plane which on any standard aircraft would be Premium Economy / Worl Traveller Plus etc. Rubbish Food, Broken Entertainment consol, nothing special whatsover to justify the price. My seat numbers were H15/K15 so please beware. Then comes the even worse treatement when you dare to complain. I first contacted... (read more)
La_Speranza's Response to jackforrest's Review
Written on: 06/06/2013
I am a frequent traveler on Srilankan airlines business class, I am surprised you stated your seat number as H or K 15??? There are only 4 rows of 6 seats, making a total of 24 seats in any of the Srilankan aircraft , there is surely no 15, nor even 5...? You must have been sitting in the economy class, plus there is also no such premium economy in Srilankan airlines as well. I have never ever seen one.
You paid 3000 pound for an upgrade??? My business class return ticket from Hong Kong all the way to London via Colombo was only about 2600 pounds roughly on full return fare all inclusive, and that was offered online their own website.
In regards to customer service. When one time I had something to say about their check in service at Colombo airport, within 2 weeks I got a letter in response to my complaints, and was a long detailed letter addressing the problems, not a standard sort of reply too. I really do question the credibility of your review Mr. Forrest?
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★☆☆☆☆
“Awful”
Written on: 23/04/2012 by Nofly (1 review written)
Terrible airline. The staff at (in malaysia klia) check in could not be bothered to move. Put us at the back of the plane when I asked if everybody had checked in he said yes but we are the first At the counter. On the plane when you call for the stewardess she just comes Over and turns off the light without asking what you called her for. This turned into a game in the end ! I could not for the life of me figure out What she was doing. Terrible service from start to finish. (read more)
★★★★★
“Impressed”
Written on: 15/04/2012 by AimeeByrne (4 reviews written)
Even though there were some inconvenience,They are the best in Hospitality and Humanity (read more)
Jose1's Response to AimeeByrne's Review
Written on: 01/12/2012
I am traveling regularly for the last 20 years. SRILANKAN is the worst airline I have ever traveled.
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La_Speranza's Response to AimeeByrne's Review
Written on: 06/06/2013
I was very happy with them too, some of their pilots and cabin crew are now my friends .
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★☆☆☆☆
“Fly with somebody else! Even if you have to pay more ”
Written on: 24/01/2012 by Ken22ken22 (1 review written)
Tried to bump us off the flight. Said it was overbooked. Said they had already checked in other passengers. 10 mins of me saying no way will i fly in economy they then offered two business rather that the four we needed. Eventually they relented and gave us our boarding cards for the seats. It turned out that they were bumping us because some crew needed to fly to Male, where it stopped on route to london. 1 hr and 20 mins flight. They would have thrown us off the flight for that. The plane... (read more)
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Showing 21 - 30 of 68 Reviews
★☆☆☆☆
“What a joke”
Written on: 19/01/2012 by casMoolah (1 review written)
We were really happy when we bought our honeymoon, and had it all to look forward to. We were to fly out from Heathrow on 23 April, to Maldives, 2 days after our wedding. Scrimping and saving, we managed to pay the balance of £3100 for our honeymoon. The next day I received my e Tickets for the honeymoon - only .. whats this ...?? COLOMBO - Sri Lanka is listed as my destination. Clerical error I thought, and got in touch with the airline. I received the following email as... (read more)
★☆☆☆☆
“I have a very bad experience with this airlines. You...”
Written on: 21/11/2011 by lprabath
I have a very bad experience with this airlines. You didn't get The seats you reserved in online booking. I have reserved two seats from Frankfurt to Colombo in Business class. I didn't get the seats I reserved. The Most funny thing is that the seats I reserved even doesn't exist in this Airline. :-(( They are unorgnised same like normal srilankans. I don' t recommend Business class passengers to fly with this Airline. Its really third class Airline. I don,t know why they are allowed to... (read more)
★☆☆☆☆
“Cancelled flights - late flights - poor customer service”
Written on: 06/10/2011
Shortly before we were due to fly home from singapore to london via colombo, they phoned us to tell us our flight had been cancelled. Offered no refund instead re-booked us on another flight which meant we would arrive home on Sunday instead of Friday - we could not do this as we had no more annual leave left to take at work. they said we would have to stop over in colombo for a night we said we were unable to take this new flight so instead they booked us on a flight leaving a day earlier... (read more)
★★☆☆☆
“surbooking”
Written on: 05/08/2011
Warning Sri Lanka Air Lines systematic practice of overbooking (first come go, and the last remaining), we lost and € 3,000 (€ 2,000 for airfare and expenses of € 1000) A recording, s n 'have never wanted us to certificate of overbooking. When we called the phone sri lanka (they do not get the customers), we were offered another flight the next day with more than € 300 per person, or another flight three days later, but always overbooked, but not safe to leave, and after two days of... (read more)
★☆☆☆☆
“baggage stolen . very poor customer service. beware”
Written on: 18/05/2011
baggage stolen . very poor customer service. beware (read more)
★☆☆☆☆
“My flight no. was UL889 from Beijing to Bangkok on...”
Written on: 09/05/2011
My flight no. was UL889 from Beijing to Bangkok on May08, 2011. We were a group of 21 people flew with Srilankan Airlines. This was my the worst experience, the staffs were very rude and has attitude. I was asking for a blanket for my sick nice and they kept us waiting for half an hour. When I decided to walk and tell them that I still need the blanket and they said they were out of it. They should better told us at the first place but they didn't and kept us waiting. The worst thing was one... (read more)
Dariten's Comment
Written on: 08/08/2011
Oh my God!!!!!!!!!! Are you being serious??? You were travelling all over Asia and couldn' t get to 100 pounds??? I'm really surprised of how good they've treated you....in a third world country I would expect them to kick you off the airport...... and you're bleiming them of the fact that they charged you 100 quid??? You should say thank you to them....hopefully you've learnt for next time...
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★☆☆☆☆
“as i landed in sri lanka i had a call to say my...”
Written on: 12/04/2011
as i landed in sri lanka i had a call to say my daughter had been involved in a house fire and was in intensive care in the uk in a coma....the captain of the flight assisted me to the desk and all confirmed they could get me back to the uk on the next flight 6 hours later, no problem. my brother had flown ahead of me and was already 4 hours away at the beach on south coast of sri lanka
i waited in the airport until 2 hours before the flight then went to the desk to be told they wanted...
(read more)
★★★★★
“Male to Colombo A330 Business Class. Clean interior...”
Written on: 16/02/2011
Male to Colombo A330 Business Class. Clean interior and spacious seats, very comfy. Excellent crew, helpful and friendly service. Male check-in was good. Great food choice. Overall good inflight service. (read more)
★★★★★
“I fly Sri Lankan airlines regularly,and flew business...”
Written on: 12/02/2011 by paulandsandra (1 review written)
I fly Sri Lankan airlines regularly,and flew business class on this trip.Cabin crew are very helpfull,smiling and friendly and nothing is to much trouble.Seats comfortable and food excellent.I think the staff are outstanding and i do get treated nicely being a frequent flyer,so if you travel a lot join their flysmiles frequent flyer programme.Highly recommended. (read more)
La_Speranza's Response to paulandsandra's Review
Written on: 28/05/2012
I fly with UL frequently between Hong Kong and Bangkok, they have the lowest and best price which is only about USD400 all inclusive, a generous 40 kg luggage allowance, and use of lounges in both HK (CNAC lounge) and BKK (Air France lounge). Being a short 2.5 hr flight, I used to get their cradle type seat which is already fine, but now it's been upgraded to a flat bed, simply amazing! I was told they have upgraded all their biz class to flat beds, but one thing had to go, that's the trolley service, which I do miss. Overall, I always have a wonderful flight with them. Always smiling, accommodating and they serve great food and great range of teas which they are famous for.
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★☆☆☆☆
“I'm a SriLankan living in Australia, I was transiting...”
Written on: 13/11/2010 by thil845 (1 review written)
I'm a SriLankan living in Australia, I was transiting in Malaysia and flew with this flight with my 5 months old baby.
First I must copliment the GIRLS onboard. They were very nice, polite helpful all the time and very easy to talk to. Specially the girl named Duleeka, she was extremely nice, but not that the boys were not nice I they were as people friendly as the girls.
Unfortunately all this hard work by them was overshadowed by the way the Sri Lankan airlines staff behaviour at the Sri...
(read more)
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Showing 31 - 40 of 68 Reviews
★☆☆☆☆
“The crew are extremely racist against anyone who is...”
Written on: 16/10/2010
The crew are extremely racist against anyone who is not causasion. There is a class ranking of race. Where it seems like all the caucasion vistors get the good seat such as the window seats. They immigration desks are extremely rude. They practically harass you for there own entertainment. I will never go to Sri Lanka again and trust me this is a big lost for many reasons. 1) I love to travel 2) I like to spend my money. So there economy will not improve because of there poor service... (read more)
★★★★☆
“Have read many bad reveiws don,t know why. seats where...”
Written on: 10/10/2010
Have read many bad reveiws don,t know why. seats where comfortable food was good plenty to drink and snacks.staff freindly and efficient.ok ife not great. both flights left and arrived on time.Only downside was unacceptable slow baggage handling by Alitalia at heathrow T4 waited 1hour 15 mins. for suitcases due to lack of staff. air sri lanka should sack them, they do nothing for their immage. I would recomend this airline. (read more)
★☆☆☆☆
“Bad start in Colombo,rear of plane called for...”
Written on: 09/10/2010 by seetheworld (1 review written)
Bad start in Colombo,rear of plane called for boarding,tried to board as in Business class and refused,told to wait to side.New flatbed plane ex bmi very uncomfortable seats,dirty with food remnents ground in around armrests and foodtray.IFE had no on demand movies.Given choice of 5 newspapers,all Sri Lankan ones,no u.k papers.Asked for a fresh orange juice,given horrible carton juice,warm and disgusting,Halfway through flight asked for an ice cream,told non available and for some strange... (read more)
★☆☆☆☆
“Worst airline I've ever flown with.They changed our...”
Written on: 02/10/2010
Worst airline I've ever flown with.They changed our flights from London to the evening, to then only being 4hr delayed without any communications etc.When we finally boarded the plan at 2am! the crew did not feel that this was worth an apology!Entertainment poor and customer service almost non existent. On the way back we were 2 hr delayed again. From the attitude of the flight crew it felt like this is a normal thing and not worth apologizing for.Sri Lankan Airways - never again!!! (read more)
Dariten's Comment
Written on: 08/08/2011
Do you think that the crew is anyway happy to work extra hours???? (they' re not even getting paid for that.....)so before bleiming them on non-caring you should just think that the crew members, as anyone else, are human beings that get stressed and tired and that after so many hours of work what they want is just you and all the rest of the passengers to get your seat, keep your mouth shut and get to the final destination as soon as possible to go back home and get a rest........when I read opinions like yours I feel ashame of being English.....you'd better never get out of the country again.....
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★☆☆☆☆
“The air stewards slept the entire flight and when call...”
Written on: 07/06/2010
The air stewards slept the entire flight and when call buttons were turned on by customers they were promptly turned off and not answered by stewards. When I requested a glass of water the air steward went and had a 10minute conversation with another customer before even heading off to get my water. The plane was terribly hot - it was like the A/C was not working. The plane was old and the entertainment was dated. They weren't even bothered to put another video in with 2.5hrs of flight time... (read more)
★★★★☆
“It was nice to be noticed and cared for by the cabin...”
Written on: 01/04/2010 by juliettejohnson (4 reviews written)
It was nice to be noticed and cared for by the cabin crew. They were there and available the whole time. When I started getting a headache during the flight one the staff members searched in her bag and found some paracetamol for me. The other one brought me a glass of water before I had a chance to ask for it. There was not much leg room and the food was nothing special but the customer service was brilliant. I would fly with them again any time. Flight was on time both legs. (read more)
☆☆☆☆☆
“Old flights. Dirty interior. ”
Written on: 05/07/2009 by plmoknpp88
Old flights. Dirty interior. (read more)
★★★★★
“Clean, Great Service, Great Food & Entertainment One...”
Written on: 25/05/2009
Clean, Great Service, Great Food & Entertainment One of the worlds best airline fleet. I always travel from Houston to Sri Lanka by Sri Lankan Airlines and the staff and service it offers is excellent. (read more)
★☆☆☆☆
“Sri Lankan Airlines cancelled flights on us...”
Written on: 20/04/2009 by jessemcm (1 review written)
Sri Lankan Airlines cancelled flights on us repeatedly, 5 hour delays on the rescheduled flights.
On another occassion tried at 5 different Sri Lankkan offices to change a fight 4 couldnt do it?? The 5th took 45 mins to take us of the original flight and rebook us on the exact same filght?? After we pointed this out we waited another 20 mins while we were changed to a flight that left at 1.45 am (we were told it was at 3pm, but that was flying the other way). The lady didnt even have the...
(read more)
☆☆☆☆☆
“Flew LHR to GOI V CMB and had an excellent outward...”
Written on: 09/03/2009 by BrushyBee (1 review written)
Flew LHR to GOI V CMB and had an excellent outward Flight. However 6 weeks before return flight was due read a privately posted warning on the internet that ALL Srikankan Airline flights from Goa had been cancelled as from 1st April which was 4 weeks prior to our detarture. However upon checking our itinerary on Viewport found that they had re routed us via Mumbai which is 450 kms from Goa with no connecting flight arranged.This re routing would have meant losing a day of our hol and instead... (read more)
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Showing 41 - 50 of 68 Reviews
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La_Speranza's Response to malindak's Review
Written on: 06/06/2013
I agreed they were wonderful. My flight experience on the 3 past trips from Hong Kong to Colombo on business class, they had all been excellent. Fantastic food, drinks and friendly service plus the new flat bed. I only wished I was flying with them long haul to Europe.