Sri Lankan Airlines Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Never Again Sri Lankan Airlines”

Written on: 17/12/2014 by ArielBauer304 (1 review written)

A kind advice to all frequent flyers! Please do not choose Sri Lankan Airlines even if there is a shortage of tickets unless or otherwise you worry about some additional ticket fair, since their flight operations are miserable now a days. You knew it or not, Sri Lankan airlines is undergoing bankruptcy and their flights are old which are required frequent repairs. Moreover the behavior of staff is not acceptable and not professional in complying international aviation standards in treating the… Read Full Review

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★☆☆☆☆

“Horrible Never Again!”

Written on: 17/07/2014 by ChamindaRaj (1 review written)

One of the worst ever!!! On 1st of July I travelled from Colombo to Loas via Bangkok. When checking in at the Airport in Colombo I was informed that they could only check my baggage through to Bangkok and I would be required to collect my baggage and recheck it through to Laos. This requires me to go through immigration pick my bag up, come back through immigration and check the bag in as if it was a new flight. BUT I could not do this as I have no visa to enter Thailand. I explained this… Read Full Review

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★☆☆☆☆

“only time keeping is the only good thing.”

Written on: 04/05/2014 by America326 (1 review written)

Me and my husband were travelling from London to Colombo and again Colombo to London within 2 weeks. The standard of this airline has gone down terribly. The service was very poor. Food was horrible. Why can't they serve good Sri Lankan food? Specially the pasta served was not tasty at all, and we have to abandon the meals. No choice of meals given though mentioned in the menu card.The entertainment system was interrupted all the time, and very poor service.Our next seat passenger didn't have… Read Full Review

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★★★☆☆

“Srilanakan airlines ul504 and 503 on 26/6/13 - 3/8/13”

Written on: 26/04/2014 by Marilynw167 (1 review written)

I went on Srilanakan airlines with my family last year to Colombo - cmb for a 5 week holiday and believe me it was not the airline I would expect it to be!!! Flt 504 from lhr - cmb could've been the worst trap I have ever been in!!!! The seats felt awkward, not much leg room, tangledwires, mouldy edges, fairly loose arm rests and etc. Seemed to appear on that aircraft. The only good thing was the help of the cabin crew, the entertainment system and the view!!! Believe me I have never been… Read Full Review

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★☆☆☆☆

“Pathetic Customer Service”

Written on: 09/01/2014

Flown on Dec 15 from Singapore to Colombo. had extra weight so emailed their customer service on Dec 12 (also mentioning that i have to fly on Dec 15) to ask how much extra i can carry being silver member. No response despite two more reminders. No one to answer their 24 hour call center also. I flown off on Dec 15. To my surprise they responded on Dec 18 with the greeting "HAVE A SAFE FLIGHT" (which i already did three days ago). Never ever fly!! … Read Full Review

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★☆☆☆☆

“SRI LANKAN AIRLINE FLIGHT UL503 1ST JAN 2014”

Written on: 02/01/2014 by slybeth4 (1 review written)

HEAD-LINE NEWS 1/1/2014 extracted from Sri Lanka news It is reported that an air craft owned by Sri Lankan Air Lines UL 53 which left Katunayake for London at 2.30 pm landed at 3.00 pm as a bird had collided on it. The bird has hit on the rear of the craft out of the Sri Lankan boundaries. Pilot ordered passengers to wear oxygen equipment. More than 250 passengers were on board. WE then boarded this SAME flight UL503 at 2.15pm and they were still fixing the screen, but the decision to fly… Read Full Review

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Anegonburuwa's Response to slybeth4's Review

Written on: 12/01/2014

not entirely accurate in fact a blatant lie about the wind screen shattering, it didnt shatter at all there was a crack!!
that being said the air pressure did drop in the cabin , and the passengers were quite scared , i know this from a close mate who was in the cabin ,
i have traveled this airline many times & would say there are delays 60% of the time
but @ slybeth4 please don't make up blatant lies like shattering wind screens

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★★☆☆☆

“5:25h delay: no compensation”

Written on: 18/12/2013

Due to a techical problem our flight from Colombo to Rome is delayed from 01:20 until 06:45. They would not book us a hotel cause the delay is less than 5 and a half hours. 5 minutes short. No other form of compensation. Very disappointed… Read Full Review

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★☆☆☆☆

“Avoid this airline ”

Written on: 08/10/2013 by jorockwood (1 review written)

I travelled from Colombo to London as a business class passenger. The airline told me that they had booked me a driver as part of the service. I arrived at Heathrow to find no driver there. After spending an hour trying to speak to Sri Lankan airlines I was told to get a taxi and claim the fare. I duly did this, it was by this time late and as a women travelling alone had to use a airport registered cab which cost me £200. I was assured that I would be compensated and despite being told a… Read Full Review

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★☆☆☆☆

“Worst by far”

Written on: 01/10/2013

By far the worst I have flown. Business SIN-CMB-LHR. I cannot recommend this airline to anyone, avoid it like the plague. Their delays have meant I am out of pocket and it would have cost me less to fly a 5 star airline Business class. All I have to say to you Sri Lankan Airlines is shame on you… Read Full Review

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★★★☆☆

“4 hours delay - without any information”

Written on: 28/09/2013 by udo-frequent-flier (1 review written)

Our flight back from Colombo to Frankfurt got delayed in total by 4 hours. Every hour the display on the screen showed a departure time of +1h. There was no announcement, no water, no food no information on the reason of the delay while we were waiting from 00.25am to 04:40am. The food was great and the choice of movies in the entertainment system was quite good. But the touch-screen of my media-system died - so my wife and myself had to use her media-system… Read Full Review

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★☆☆☆☆

“Broken seat on an 11 hour flight”

Written on: 19/09/2013

Me and my Wife went on our honeymoon to Sri Lanka flying there was pleasant and we were ahppy. However on he way back form Colombo to London we had what i descibe as a terrbile discusting old plane. My seat was completley broken, the old tv screens on the plane were broken always kept cutting out. I am not a great flyer and to be on this flight for 11 hours and having asked to move to any of the 6 seats avilable but being told no really upset me. Amazing honeymoon in Sri Lanka and the Maldives… Read Full Review

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★★★☆☆

“Food”

Written on: 28/07/2013

I am travel Male to Mattala its very good experiences ,grate value for money for my tour clean and flexible service ,i am like advise to your pls change meal plan & provide quality food service… Read Full Review

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★☆☆☆☆

“If they have to refund, they disappeared”

Written on: 18/07/2013

We bought tickets for 3 persons in business class for December from Bengalore to Male. For healthy reason, we had to cancel the flight in July. They canceled the tickets and sent the message "For the refund write to booking@srilanka.com" but nobody answers after 7 messages ..... Never book with them .... … Read Full Review

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★★★★☆

“Surprisingly great service and food in business class”

Written on: 06/06/2013 by la_speranza (2 reviews written)

I tried to fly with them from Hong Kong to Bangkok on business class, as their fare was only similar to the full fare economy of some bigger carriers like Cathay Pacific or Thai airways. I was surprised and delighted to find out how good their service and their inflight cuisine were! A year later they have upgraded to the new flat bed. I flew with them once again all the way to their home country for holiday. Once again, great service and food, plus the wonderful flat bed. Their crew were so… Read Full Review

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★★☆☆☆

“staff behavior is worst ”

Written on: 11/05/2013

staff behavior is worst. They don't know how should respect to the passenger… Read Full Review

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★★☆☆☆

“take a snack!!”

Written on: 18/03/2013

Night flight to Colombo was uneventful - staff smiley and helpful. The return flight was awful - staff unhelpful and surly. When my husband asked for a cup of tea after 6 hours in the air it was an effort for them to provide one. The food offered was awful - lamb burger with fish finger with pizza!! I cannot imagine who thought that concoction up!! I would strongly suggest you take food as the options are very limited and on a long haul flight not enough!! … Read Full Review

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Sublime99's Comment

Written on: 16/09/2013

Seriously.. How can you start "night flight to Colombo was uneventful" surely when flying that's a good thing!! The food is great, some of the best I've had on any flight and that includes Singapore airlines. Lamb burger, fish finger and pizza, think that might have been the kids option!

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★☆☆☆☆

“Don't waste your money !”

Written on: 07/03/2013 by Marishaz1 (1 review written)

I have flown in Srilankan from colombo to London and my mom also flew from London to Colombo, Out of our experience they are NOT at all flexible when it comes to checking in the baggages , not even an extra kilogram they let you and unlike in other airlines they don't let you put the hand luggage into the main baggage, they say it's not in their policy.... Very rude service, end of the day all the luggage goes into the same plane wether its hand or leg. You ruin your reputation by your own… Read Full Review

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★★☆☆☆

“poor service”

Written on: 17/02/2013 by lyanaz999 (1 review written)

attitude of the stewardess not either friendly but also show disrespect to the customer.Please improve your service especially the attitude of the steward and stewardess. Dont show that dissatisfied face to the customer when they asking for help… Read Full Review

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★☆☆☆☆

“How is this airline still in operation? Worst experience”

Written on: 21/01/2013 by Funkster77 (1 review written)

I cannot begin to explain the disappointment and disgust with this airline. So I will not waste any more of my time - not event to write a review - other than to say - don't fly with them. Seriously - they must have students on work experience leading their customer service desk. If I could give them no starts I would… Read Full Review

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★★★★☆

“Very Good and value for money”

Written on: 07/01/2013 by malindak (1 review written)

its a very good experiences ,grate value for money for my tour from LHR to Maldives vir Colombo. clean and flexible service.I was worried to travel after seen all the comment but the reality is totally different.It is compatible to all the other good airlines. transits in Colombo airport is flexible and No headaches.Even my return flight was excellent. Nice food and good entertainment… Read Full Review

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La_Speranza's Response to malindak's Review

Written on: 06/06/2013

I agreed they were wonderful. My flight experience on the 3 past trips from Hong Kong to Colombo on business class, they had all been excellent. Fantastic food, drinks and friendly service plus the new flat bed. I only wished I was flying with them long haul to Europe.

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