USC Reviews

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Latest Reviews

★☆☆☆☆

“NEVER AGAIN - DEPLORABLE RETURNS & CUSTOMER SERVICES”

Written on: 09/10/2014 by VoiceofThemis (1 review written)

I would not buy online at USC again and I do NOT recommend the USC website to anyone. USC online needs to get on par with other more successful chains' customer-friendly returns and customer services. 1) Very unfriendly, unhelpful and useless customer service. I had called the customer service as I was trying to buy various items including a couple of full ticket price items not on sale. Called the 0845 number which obviously cost a lot but although I was 1st in queue I was put on hold for… Read Full Review

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★☆☆☆☆

“AWFUL place”

Written on: 27/07/2014 by Foxymum1977 (1 review written)

Tried to take back some child's Vans that were too small for my 7 year old ( I bought them while he was at school) and I was told no you cannot have your £24 refund even though I had the receipt, I was smugly told our refund policy is shown by the tills! So I had to accept a £24 gift card instead!! Will never shop in this shop ever again I am truly disgusted and more so with the smug way the man told me about their policy! USC stick it where the sun don't shine!!!!!!… Read Full Review

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Shazahandara's Response to Foxymum1977's Review

Written on: 29/07/2014

i have orderd last tuesday on the 22nd JUly 2014, where is my order.....if u cant deliver goods on time, why take the order......this will def be my last order from..you......and i will def leave a piece of my mind on reviews such as facebook twitter and so on......will def not recommend you to others

a waste in time and money........rubbish service........taking over 1 week to deliver goods

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★★★★★

“Excellent customer service”

Written on: 22/06/2014 by Aurora299 (1 review written)

Visited USC today in Wandsworth Southside and I have to say that all the staff were excellent. They acknowledged me, they asked if I needed help, they helped pick out some shoe styles in my size. Couldn't fault them at all. One retail place I'd rather shop instore than online… Read Full Review

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★★★★★

“Love USC! Great service :)”

Written on: 08/06/2014 by Roxyrabbit81 (2 reviews written)

This is the 3rd time no I've ordered from USC online, no problems at all. I placed an order last Thursday, with free standard delivery, and less than 48 hours later on Saturday, my parcel arrived, excellent!! Great quality and great prices, often finding things that you wouldn't find in the shops! Would definitely recommend… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE”

Written on: 30/05/2014

Went to the shop in Stockport to return goods. When I purchased them, I was told I could get refund if the clothes didn't fit. However, I only got a voucher as they don't do refunds unless faulty. I explained that the wrong information was given but the assistant was quite truculent and very dismissive. I was also followed around the store as if I was going to steal something making me fell very uncomfortable. I will not be returning!… Read Full Review

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★☆☆☆☆

“!!!!Thieves!!!! ”

Written on: 29/05/2014 by KianaUpton (1 review written)

This company promote deals through other websites, by posting voucher codes such as : two for price of one.. It turn that only one pair is available and still charging a full price .. In fact .. No deals are available !! The second pair apparently is out of stock!! Which is totally a lie because the second pair it is available .. As I can add another pair onto trolley .. Calling the two "lovely girls " that are suppose to help customers... Are Instead rude !! By treating you over the phone… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 24/05/2014

Purchased shirt from online size L didnt fit so sent bk for exchange XL paid £3:60 for return was then emailed telling me XL was not available and that they had refunded me but before i sent product bk for exchange i checked online to see if size XL was available which it was in the 5days it took for them to contact me i kept on checking if XL was available....and guess wot was available.after refund product sizeXL is still available.contacted customer service was very rude told 2people… Read Full Review

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★☆☆☆☆

“God awful customer service”

Written on: 22/05/2014 by JaliyahNoonan (1 review written)

Where do i start? Ordered Vans on this USC website, good product, great price, waited a week for them to arrive and then discovered when i opened the parcel, that i had in actual fact, been sent 2 shoes, that were not matching!!! Yes that right! Two trainers completely different shapes, designs etc. So called the customer service department, so to a female there whos main job seemed to be giving the distinct impression that she couln't give a damn!!! Added into this, she reliably informed me… Read Full Review

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★☆☆☆☆

“the worse customer service”

Written on: 30/03/2014 by SelahManning24 (1 review written)

last week was looking for lacoste top,I saw 20% off the top that I liked and tried I was going to pay for it and then they told that was a mistake tags of 20% was put by mistake they didnt alow to buy it with discount,they are rude unprofessionel i wont say all of them but some of them are snob… Read Full Review

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★☆☆☆☆

“Awful service and shocking returns policy ”

Written on: 28/03/2014 by Colemanqh1961 (1 review written)

I ordered boots online which didn't fit. I travelled all the way to the store to return them assuming I would get a refund as any other normal retailer does. But no not USC, I was rudely told that I had to post them to get a refund. I went to the post office and was charged £8, I emailed customer services to see if they could do anything and they won't email me back. I am totally disgusted by USC's customer service and will never shop with USC again and will be telling my friends and family… Read Full Review

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★☆☆☆☆

“Had to pay £1 for a shopping bag”

Written on: 16/03/2014 by JohnDavies531 (1 review written)

Bought 5 items in the Swansea store, needed a bag and was charged £1 for a bag for life (that I didn't want). I was served by the store manager so I asked does he have any normal 5p bags and was told that USC only sell bags for life. I then visited the Cardiff USC for an exchange and noticed customers were being given normal bags and we're only being charged 5p. Why don't all the USC stores have 5p bags as I don't think it's fair to be charged £1 for a bag in Swansea and only 5p in Cardiff?… Read Full Review

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★☆☆☆☆

“Sizing and Returns”

Written on: 09/03/2014 by KamariSpencer (1 review written)

I bought two pairs of jeggings from USc in size 16 which I am. When they arrived (actually in good time) they did not fit what so ever!! I am a person who can fit into size 16 comfortably with a lot of space and can fit in some size 14 trousers so I was annoyed. Then after looking at whether I could return them I saw how difficult it would be for me to do so and how expensive it would be. I decided to give it to a friend ans turns out the size 16 jeans I bought fit my size 8 friend comfortably… Read Full Review

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★☆☆☆☆

“High cost of returns”

Written on: 01/03/2014 by Smith396 (1 review written)

I ordered several sweatshirts and paid £3.99 delivery. I had to return then as the size 6 were too small. I mistakenly thought it would cost £3.99 to return them, but no I was charged nearly £10 . So it worked out costing me nearly £14 for sweatsshirts I wasnt keeping. … Read Full Review

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★☆☆☆☆

“Day light robbery!!!!”

Written on: 20/02/2014 by Ducati1198 (1 review written)

Was told my order was on its way by yodel, they said someone signed for it, no one here by that name, 2 months later am still trying to get a refund, I'll never use this company again, stay away and save your money… Read Full Review

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★☆☆☆☆

“ STAY AWAY!! ”

Written on: 23/01/2014

clothing does not turn up, they don't even email to let you know whats happened, I had to ring 3 times only to be told they have lost the parcel and even though they have had my money for 3 weeks its goin to take them 3 to 7 days to refund me.... DO NOT USE THIS COMPANY… Read Full Review

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★★★★★

“No complaints from me!”

Written on: 22/01/2014 by sapnner_e_m (1 review written)

I recently bought a pair of Underground wedges from USC, as they were reduced by over 50% in the sale. Having ordered from USC and then seen the terrible reviews I started to worry that I had made a mistake ordering from them. However, almost exactly 48 hrs later (standard delivery, not express) my shoes have just been delivered, and I'm very happy. The box is a little damaged (slight tear at one end), but considering I've had my eye on them for so long, during which time they have been… Read Full Review

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★☆☆☆☆

“Ridiculous returns charges”

Written on: 20/01/2014

Ordered a few pairs of trainers online in the sale, when they arrived, wasn't very keen on them because they weren't really the same colours as online (As with anywhere you order from) so decided to return all but one pair........... Well, because of the weight, it's cost me £16 to return the order, so with the delivery charge as well, this has cost me over £20 for items that I didn't want. There's a USC store local to me, so why can't they be returned there? Now I'm un necessarily out of… Read Full Review

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★☆☆☆☆

“Swindon branch”

Written on: 19/01/2014 by rahmanrstt (1 review written)

I am really disappointed after going into buy trainers at USC. The pair of trainers we wanted to buy we're marked reduced 50% off. When we went to pay they refused as they incorrectly marked it down. And it's not the first time they have done this in the Swindon branch! They should employ a manager who does their job correctly by ensuring the correct products go on sale. It is disgusting and a shame that my three year old could not have the trainers he chose!… Read Full Review

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★☆☆☆☆

“return of faulty goods”

Written on: 05/01/2014 by lvallance122 (1 review written)

Went to maedowhall usc to return a pair of puma trainers which are starting to come unstiched was told by the manager that these could not be exchanged or refund because I did not have the box although when these where bought told the shop assistant I did not require the box as the trainers came in there own shoe bag which was ok with them no mention of needing the box to return them have the original receipt and a pair of trainers that are now falling to peices… Read Full Review

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★☆☆☆☆

“Worse customer service”

Written on: 01/01/2014

Worse customer service imaginable. Staff was unhelpful, rude and left me waiting for over 20 Minutes for a size of shoes I needed. Asked 3 members of staff for assistance and Not one helped. Not a pleasant experience especially when I had found what I needed and all I needed was for someone to Get me the right size. Seriously disappointed!!… Read Full Review

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