USC Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Rubbish”

Written on: 25/08/2015 by CayTy (1 review written)

I ordered a size 11/12 Tommy Hilfiger house slippers, they sent 10.5/11 even though they sent the order form along with the slippers which read 11/12, they were to small, so sent them back for a replacement, the replacements arrived in a box sized 11/12, but the same 10.5/11 slippers were in the box. decided to put this down to experience and not return them, haven't the time to keep running about for other peoples incompetence, i will now NEVER order from USC or the affiliated company Sports… Read Full Review

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★☆☆☆☆

“No refund policy”

Written on: 26/07/2015 by AadenRogers (1 review written)

just bought some trainers in Milton Keynes. Within 5 mins I decided I'd actually changed my mind about them. Went back and told there was a no refund policy which was on display 3 tills away from where I was served and another customer was stood in front of it. Told the manager that each till should have one, as why would I look for a notice hidden behind somebody else. In the mean time was trying to upswell me bags and magazines instead. He agreed I couldn't have seen it but never the less… Read Full Review

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★☆☆☆☆

“i would not shop here again”

Written on: 28/06/2015 by d12ftx (1 review written)

by far the worst shop I've ever shopped in. bought some jeans fitting rooms where closed so I could not try them on so I bought them, no bags at checkout and I was asked to purchase a bag for 80p. got home jeans did not fit, took them back and they could not offer me a refund just a cash voucher, shop was due to closedown in 3days... company policy is appalling… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 13/05/2015 by wzGalloway145 (1 review written)

We have now had 2 bad experiences with this store - my 14 year old daughter purchased a top earlier this year and the same day decided she didn't want it after all and tried to return it for a refund - told that no refund possible and that she should have seen the notices telling her that when she purchased it. She is 14 - she doesn't look at things like that - also she has been used to shops with proper customer service and no quibble refunds. So she was left with a gift voucher and the… Read Full Review

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★☆☆☆☆

“Take Money but don't deliver”

Written on: 20/03/2015 by hiPotter184 (1 review written)

BEWARE-I wish I had read the reviews for USC before I placed and order and then maybe I would not have lost money. I placed and order and after several days emailed to track as the website stated my order was with the courier (three weeks later it still states this) I received a response stating it had been delivered and that I signed for it, I responded that I had not signed for it and could they tell me or send me the name of the person who signed for it, surprise surprise nearly three weeks… Read Full Review

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★☆☆☆☆

“Appalling company!”

Written on: 06/03/2015 by AlfredoYoung472 (1 review written)

Purchased an item, but needed a size smaller, only offered me an exchange (which is fine, as it is stated when buying products from them) When asking for the smaller size, Luton store did not have it, so I called Watford, Hemel and Milton Keynes (all within my reach) none of which had this size, nor could they tell me when/IF that size would be back In and no option of ordering it in especially. Called customer services and they gave me the same speech of a gift card or exchange. HOW CAN I… Read Full Review

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Shockadelica1973's Comment

Written on: 26/07/2015

Had same problem in MK. I might take to small claims too.

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★☆☆☆☆

“CHEATS SELLING FAULTY GOODS GOING AGAINST 1979 SALES...”

Written on: 01/03/2015 by coolplayer (2 reviews written)

THIS COMPANY GOES AGAINST 1979 SALES OFF GOODS ACT!! BEST TAKE COURT ACTION AGAINST THIS TRASH SITE...EVER SINCE SPORTS DIRECT TOOK OVER!! NOTHING BUT FAULTY GOODS If I could I give this company -0 stars  Goods are mostly faulty  Staff are rude and have no respect Also customer services are the same!! no manners and no idea how to treat customers.  They seem too think it's exceptable to buy a jacket and not wear it more then 2 weeks and stitching is loose and cracked along with 6 other… Read Full Review

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★☆☆☆☆

“In liquidation”

Written on: 10/02/2015 by Craiguu58 (1 review written)

Do not use....... I ordered items and return very begin of January.......still waiting for a refund. Had false promises of a cheque been sent as they can no longer refund by paypal which is how I paid as the company is in liquidation. Terrible customer service now fear I won't get my money back… Read Full Review

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★☆☆☆☆

“greedy greedy and appalled ”

Written on: 03/02/2015 by Myrick235 (1 review written)

purchased a pair trainers from usc when i got to the till i was asked by a miserable female shop assistant that did not have the decency to look up did i want a bag , i said yes and to my disbelief the cheapest bag was 80 pence i needed a bag as i was not going to carry a box around newcastle for the rest of the day !!!! they should be happy for the sale, but no they want to exctract a ridiculous amount for a bag that they know you need shame on you usc wont go back to your company anymore as… Read Full Review

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★☆☆☆☆

“DO NOT EVER BUY ANYTHING FROM THIS COMPANY! ”

Written on: 31/12/2014 by FCS10 (1 review written)

As above, online or in store. Break the law at every opportunity. Refuse to refund for faulty and or damaged goods even though it is a LEGAL requirement to do so! Staff, managers, customer service folk, all more rude and arrogant than the previous incumbent. It's not worth your time or MONEY to buy a single item from this shower. PLEASE STAY AWAY FROM THEM!!! Jacket visually damaged/defected. Refused point blank to issue refund which is their LEGAL requirement. Staff are rude, unhelpful… Read Full Review

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Coolplayer's Response to FCS10's Review

Written on: 01/03/2015

I agree... This company goes against the 1979 sale off goods act!!
Plus there they have no customer skill manners.
It's a bad company selling faulty goods
Now that sports direct has taken over its 100% worse.

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★☆☆☆☆

“NEVER AGAIN - DEPLORABLE RETURNS & CUSTOMER SERVICES”

Written on: 09/10/2014 by VoiceofThemis (1 review written)

I would not buy online at USC again and I do NOT recommend the USC website to anyone. USC online needs to get on par with other more successful chains' customer-friendly returns and customer services. 1) Very unfriendly, unhelpful and useless customer service. I had called the customer service as I was trying to buy various items including a couple of full ticket price items not on sale. Called the 0845 number which obviously cost a lot but although I was 1st in queue I was put on hold for… Read Full Review

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★☆☆☆☆

“AWFUL place”

Written on: 27/07/2014 by Foxymum1977 (1 review written)

Tried to take back some child's Vans that were too small for my 7 year old ( I bought them while he was at school) and I was told no you cannot have your £24 refund even though I had the receipt, I was smugly told our refund policy is shown by the tills! So I had to accept a £24 gift card instead!! Will never shop in this shop ever again I am truly disgusted and more so with the smug way the man told me about their policy! USC stick it where the sun don't shine!!!!!!… Read Full Review

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Shazahandara's Response to Foxymum1977's Review

Written on: 29/07/2014

i have orderd last tuesday on the 22nd JUly 2014, where is my order.....if u cant deliver goods on time, why take the order......this will def be my last order from..you......and i will def leave a piece of my mind on reviews such as facebook twitter and so on......will def not recommend you to others

a waste in time and money........rubbish service........taking over 1 week to deliver goods

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★★★★★

“Excellent customer service”

Written on: 22/06/2014 by Aurora299 (1 review written)

Visited USC today in Wandsworth Southside and I have to say that all the staff were excellent. They acknowledged me, they asked if I needed help, they helped pick out some shoe styles in my size. Couldn't fault them at all. One retail place I'd rather shop instore than online… Read Full Review

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★★★★★

“Love USC! Great service :)”

Written on: 08/06/2014 by Roxyrabbit81 (2 reviews written)

This is the 3rd time no I've ordered from USC online, no problems at all. I placed an order last Thursday, with free standard delivery, and less than 48 hours later on Saturday, my parcel arrived, excellent!! Great quality and great prices, often finding things that you wouldn't find in the shops! Would definitely recommend… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE”

Written on: 30/05/2014

Went to the shop in Stockport to return goods. When I purchased them, I was told I could get refund if the clothes didn't fit. However, I only got a voucher as they don't do refunds unless faulty. I explained that the wrong information was given but the assistant was quite truculent and very dismissive. I was also followed around the store as if I was going to steal something making me fell very uncomfortable. I will not be returning!… Read Full Review

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★☆☆☆☆

“!!!!Thieves!!!! ”

Written on: 29/05/2014 by KianaUpton (1 review written)

This company promote deals through other websites, by posting voucher codes such as : two for price of one.. It turn that only one pair is available and still charging a full price .. In fact .. No deals are available !! The second pair apparently is out of stock!! Which is totally a lie because the second pair it is available .. As I can add another pair onto trolley .. Calling the two "lovely girls " that are suppose to help customers... Are Instead rude !! By treating you over the phone… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 24/05/2014

Purchased shirt from online size L didnt fit so sent bk for exchange XL paid £3:60 for return was then emailed telling me XL was not available and that they had refunded me but before i sent product bk for exchange i checked online to see if size XL was available which it was in the 5days it took for them to contact me i kept on checking if XL was available....and guess wot was available.after refund product sizeXL is still available.contacted customer service was very rude told 2people… Read Full Review

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★☆☆☆☆

“God awful customer service”

Written on: 22/05/2014 by JaliyahNoonan (1 review written)

Where do i start? Ordered Vans on this USC website, good product, great price, waited a week for them to arrive and then discovered when i opened the parcel, that i had in actual fact, been sent 2 shoes, that were not matching!!! Yes that right! Two trainers completely different shapes, designs etc. So called the customer service department, so to a female there whos main job seemed to be giving the distinct impression that she couln't give a damn!!! Added into this, she reliably informed me… Read Full Review

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★☆☆☆☆

“the worse customer service”

Written on: 30/03/2014 by SelahManning24 (1 review written)

last week was looking for lacoste top,I saw 20% off the top that I liked and tried I was going to pay for it and then they told that was a mistake tags of 20% was put by mistake they didnt alow to buy it with discount,they are rude unprofessionel i wont say all of them but some of them are snob… Read Full Review

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★☆☆☆☆

“Awful service and shocking returns policy ”

Written on: 28/03/2014 by Colemanqh1961 (1 review written)

I ordered boots online which didn't fit. I travelled all the way to the store to return them assuming I would get a refund as any other normal retailer does. But no not USC, I was rudely told that I had to post them to get a refund. I went to the post office and was charged £8, I emailed customer services to see if they could do anything and they won't email me back. I am totally disgusted by USC's customer service and will never shop with USC again and will be telling my friends and family… Read Full Review

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