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Written on: 11/02/2017
I purchased a jacket £150 and just after one month wearing the button has fallen. I contacted the customer service to get one button spare. They confirmed that they have no button spare!! A big company like Hobbs can not provide a button to their customer?!!! The buttons are in front of jacket visibles so they must be identical...I am very disappointed that they do not care about customer service after sales!!… Read Full Review
Written on: 13/12/2014 by Childers123 (1 review written)
I made an order on-line to collect in store,than after few days I received an email stating that my item is ready to collect,went to the store and told me that there's been a mistake and the jacket hasn't arrived yet.Following day I received an email thanking me for returned item.Called customer services been treated fairy,ordered another jacket to come to home address. ok well.....so jacket has arrived plus with a surprise tecso receipts in the pockets and some dirt… Read Full Review
Written on: 23/11/2013 by Sunnie1 (1 review written)
Paid a much larger sum of money than I would normally on a black sweater. What a mistake. I have worn it for the first time today, and the seam around the neck has already come unravelled. If I get bad service, or problems accessing a full refund, there will be a lot of raised voices in their store. Reading the above refunds does not sound promising, considering that the said sweater was not worn immediately. Luckily I have the receipt, but the idea of travelling back into the city because… Read Full Review
Written on: 21/08/2013
Despite the normally good customer service in store Hobbs has not got to grips with on line shopping. They are slow to respond to emails, their Customer Service team on the phone are indifferent and one month after returning a jacket the money has still not been refunded.Not an experience to be repeated… Read Full Review
Written on: 15/07/2013 by maryheathyoga (1 review written)
I'm disturbed to read of the poor customer service experienced by other paying customers like myself. I have been ringing Customer Services at various times of the day for over a week to complain about a pair of faulty shoes, as I was not satisfied with the response in-store, but the calls always go straight into a queue and each time I eventually have to give up and put the phone down. So last Wednesday I emailed. It would seem that Hobbs do not even acknowledge receipt of emails! Appalling… Read Full Review
Written on: 09/07/2013 by pissedoffwithhobbs (1 review written)
After nearly one week ( funds from bank still on hold ) I contacted the customer service team about my online order, my account/order was on hold for REVIEW, now everything I ordered has sold out! Disgusted that they do not hold onto the item's that WERE IN STOCK when I ordered them, especially as they had reserved the money from my bank account. Believe it or not HOBBS, your customers do not know that they have to contact you when an order is up for review, there is nothing in your emails… Read Full Review
Written on: 03/06/2013
I was heavily pressured into buying a jacket by very pushy sales assistant. I took the jacket home and sure enough it looked awful with the dress i was planning to wear it with. I went away for 2 weeks and when I tried to return the jacket went I got back, I was told that there was no refund because it was more than 2 week since I bought it. No refund/ vouchers anything. So a £169.00 jackets is off to the charity shop and I won't buy at Hobbs again. I used to spend 100s of pounds a year there… Read Full Review
Written on: 14/05/2013
Spent 3 days calling Hobbs and their export shipping agents to try and trace our order. Hobbs had little information and did not try very hard and their shipping agents offered little assistance and in two instances we were lied to. Would never use Hobbs again… Read Full Review
Written on: 11/05/2013
I sent four e-mails over a two week period to Hobbs about my on line order and they didn't reply until I posted a comment on Facebook. They replied pretty fast after that but didn't acknowledge their lack of response or apologise. Do they realise how much these things matter? I'm shocked a company this big is so bad at this. … Read Full Review
Written on: 27/03/2013
I had a complaint about the way I was treated in store and so emailed the customer service centre. To cut a long story short their handling of it was shocking - the situation could have been easily remedied, I wasn't looking for anything more than an apology and we'll sort the situation out for you. Instead I got 101 reasons why their refund policy was correct and nothing by way of apology. In the end they're going to refund me anyway - so what have they gained from the situation? It was a… Read Full Review
Written on: 25/03/2013
I placed a next day order online and there was a small discrepancy between the billing address Hobbs and my bank. I confirmed the address with my bank and there was one small discrepancy: the word 'flat' appears on one and not the other. Hobbs offered no customer support or redress, they simply said it does not match and we are cancelling your order full stop. Meanwhile, their customer service email indicating the order problem indicates a 5 day review period. Needless to say, Hobbs online… Read Full Review
Written on: 11/11/2012
Don't ever order online with this company. I had a problem with their delivery service so e-mailed their customer service team. I received a response stating they would reply within 3 days if they felt it was required. I didn't think this was a great response but though I would wait and see what happened.12 days later I have still received no response and I have no idea whether they will ever respond. All I can conclude is that their high prices do not correspond with a high level of service… Read Full Review
Written on: 29/10/2012
I went to the Covent Garden store today to pick up an item I had reserved. I spent 15 minutes fruitlessly trying to catch the eye of one of the more than eight assistants (yes - I counted), to no avail. I spent another five minutes obviously browsing the Hobbs web site on my Ipad hoping that someone might notice. But no! So no service, no sale and I expect Hobbs will go the way of Betsey Johnson and the Dodo… Read Full Review
Written on: 21/08/2012
I ordered online a women's suit on sale and went to the Liverpool street shop for shortening the sleeves. The tailor made a huge mistake and one arm is one inch shorter than the other. I left it at the shop and they said they would return it to the tailor. 2 days later Hobbs calls me and the sales assistant with an arrogant tone asks me if it was measured up that way because certainly I must have an arm shorter than the other (to clarify the matter, this of course is not the case!) I have never… Read Full Review
Written on: 23/07/2012
I bought a black Julie coat from Hobbs Covent Garden store in January sales this year. This was my first Hobbs item. I just wore this coat once and when I came back home in that evening, I realised there were some vertical marks on its back which did not go away when I touched it. I have never worn it again and brought it back to the store on 14 January 2012 just to be told that it does not look like a manufacturing fault. The staff member told me that it looks like burnt out and asked me if I… Read Full Review
Written on: 14/06/2012
I bought a dress in Hobbs recently. The service in the store was excellent but after two wearings the fabric of the dress had holes from a pulled thread. The staff went into an instant process of pushing responsiblity back on to me and have refused a refund claming it's moth damage. Why is nothing else in my wardrobe damaged then?… Read Full Review
Written on: 10/11/2010
With the wife having spent over £1500 in the Edinburgh Hobbs shop in the last month, I can safely the purchasing experience is excellent, the returning experience is, however absolutly, without doubt, awful.
I returned 2 items today for the wife, and was made to stand and watch for 15 minutes whilst the assistant, and manager both tried a d-fuzz-it comb, to try and show there was no problem.
I'm sorry, but a £40 top, after a couple of weeks should not go bobbly, and ofering me seat when I… Read Full Review
Written on: 07/10/2010
I bought a pair of trousers from Hobbs. First time of wear the hems came down. Second time, the back and left side seam split. Now the waistband seam is coming apart. Certainly not good value for money.
They have been returned three times for repairs. I wrote to customer services at Head Office to complain about the quality of the fabric and workmanship and got a very dismissive reply.
I would never shop there again for anything nor would I recommend Hobbs to anyone else… Read Full Review