Hobbs Reviews

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★★☆☆☆
2.2 / 5
26% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“used coat”

Written on: 13/12/2014 by Childers123 (1 review written)

I made an order on-line to collect in store,than after few days I received an email stating that my item is ready to collect,went to the store and told me that there's been a mistake and the jacket hasn't arrived yet.Following day I received an email thanking me for returned item.Called customer services been treated fairy,ordered another jacket to come to home address. ok well.....so jacket has arrived plus with a surprise tecso receipts in the pockets and some dirt… Read Full Review

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★★☆☆☆

“Elizabeth Boots from Hobbs that lasted for one wearing”

Written on: 02/04/2014 by Betsy940 (2 reviews written)

I have bought clothes in Hobbs over the years and shoes. Recently I spent £149 on a pair of lovely Elizabeth ankle boots, reduced from £199. Nice. However the very first time I wore them the heel was damaged terribly. The boots were not damaged all over. I had not abused them in any way. The leather was not attached properly to the plastic heelor it would not have torn so very easily but the Manager of the shop said that evidently they should not have worn outside but that they would get them… Read Full Review

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★★★★★

“Excellent Customer Care”

Written on: 03/12/2013

I have been a regular on-line and in-store customer of Hobbs for several years. I have always found their clothing to be of high quality. I know I can order items with confidence; the sizes are always the same, the 'look' is that as illustrated on their web-site. There are size, length details, washing instructions, etc. - all the information you need before purchase. My experience in ordering items to be delivered to my home in Europe is that items ordered on-line are delivered quickly and… Read Full Review

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★☆☆☆☆

“Shoddy quality”

Written on: 23/11/2013 by Sunnie1 (1 review written)

Paid a much larger sum of money than I would normally on a black sweater. What a mistake. I have worn it for the first time today, and the seam around the neck has already come unravelled. If I get bad service, or problems accessing a full refund, there will be a lot of raised voices in their store. Reading the above refunds does not sound promising, considering that the said sweater was not worn immediately. Luckily I have the receipt, but the idea of travelling back into the city because… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 21/08/2013

Despite the normally good customer service in store Hobbs has not got to grips with on line shopping. They are slow to respond to emails, their Customer Service team on the phone are indifferent and one month after returning a jacket the money has still not been refunded.Not an experience to be repeated… Read Full Review

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★☆☆☆☆

“No response at all from "Customer Services"”

Written on: 15/07/2013 by maryheathyoga (1 review written)

I'm disturbed to read of the poor customer service experienced by other paying customers like myself. I have been ringing Customer Services at various times of the day for over a week to complain about a pair of faulty shoes, as I was not satisfied with the response in-store, but the calls always go straight into a queue and each time I eventually have to give up and put the phone down. So last Wednesday I emailed. It would seem that Hobbs do not even acknowledge receipt of emails! Appalling… Read Full Review

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★★★★★

“Here's to Hobbs”

Written on: 11/07/2013 by NanJ (1 review written)

Good website which is easy to navigate. Fabulous clothes, flattering fit and some good bargains if you check back regularly. My nearest shop is in Morpeth, Northumberland where the staff are extremely helpful,chatty and interested in their customers. This is also true of the Hobbs franchises in Fenwick,Newcastle and House Fraser, Metro Centre,Gateshead. The only thing I don't like is that the Hobbs space is not big enough to show case all the lines. The nearest big Hobbs is York which is also… Read Full Review

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★☆☆☆☆

“Online Ordering Is Shockingly Bad”

Written on: 09/07/2013 by pissedoffwithhobbs (1 review written)

After nearly one week ( funds from bank still on hold ) I contacted the customer service team about my online order, my account/order was on hold for REVIEW, now everything I ordered has sold out! Disgusted that they do not hold onto the item's that WERE IN STOCK when I ordered them, especially as they had reserved the money from my bank account. Believe it or not HOBBS, your customers do not know that they have to contact you when an order is up for review, there is nothing in your emails… Read Full Review

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★☆☆☆☆

“No returns after 2weeks”

Written on: 03/06/2013

I was heavily pressured into buying a jacket by very pushy sales assistant. I took the jacket home and sure enough it looked awful with the dress i was planning to wear it with. I went away for 2 weeks and when I tried to return the jacket went I got back, I was told that there was no refund because it was more than 2 week since I bought it. No refund/ vouchers anything. So a £169.00 jackets is off to the charity shop and I won't buy at Hobbs again. I used to spend 100s of pounds a year there… Read Full Review

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★☆☆☆☆

“Customer service regarding shipping Useless”

Written on: 14/05/2013

Spent 3 days calling Hobbs and their export shipping agents to try and trace our order. Hobbs had little information and did not try very hard and their shipping agents offered little assistance and in two instances we were lied to. Would never use Hobbs again… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 11/05/2013

I sent four e-mails over a two week period to Hobbs about my on line order and they didn't reply until I posted a comment on Facebook. They replied pretty fast after that but didn't acknowledge their lack of response or apologise. Do they realise how much these things matter? I'm shocked a company this big is so bad at this. … Read Full Review

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★★★★★

“Excellent customer services”

Written on: 19/04/2013

I bought 4 dresses for my bridesmaids from the Windsor Invitation branch and the customer service in store was excellent, both the ladies where really helpful and knowledgeable. Unfortunately I had to return one but that was no problem as I was able to return it without a fuss. I bought another online and that was delivered really quickly and the ordering process was very easy. One of my bridesmaids then became pregnant meaning that the dress (which was now sold out online and in store) would… Read Full Review

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★☆☆☆☆

“Bad attitude to customer service”

Written on: 27/03/2013

I had a complaint about the way I was treated in store and so emailed the customer service centre. To cut a long story short their handling of it was shocking - the situation could have been easily remedied, I wasn't looking for anything more than an apology and we'll sort the situation out for you. Instead I got 101 reasons why their refund policy was correct and nothing by way of apology. In the end they're going to refund me anyway - so what have they gained from the situation? It was a… Read Full Review

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★☆☆☆☆

“Incompetent Online System”

Written on: 25/03/2013

I placed a next day order online and there was a small discrepancy between the billing address Hobbs and my bank. I confirmed the address with my bank and there was one small discrepancy: the word 'flat' appears on one and not the other. Hobbs offered no customer support or redress, they simply said it does not match and we are cancelling your order full stop. Meanwhile, their customer service email indicating the order problem indicates a 5 day review period. Needless to say, Hobbs online… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 11/11/2012

Don't ever order online with this company. I had a problem with their delivery service so e-mailed their customer service team. I received a response stating they would reply within 3 days if they felt it was required. I didn't think this was a great response but though I would wait and see what happened.12 days later I have still received no response and I have no idea whether they will ever respond. All I can conclude is that their high prices do not correspond with a high level of service… Read Full Review

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Rebeccashinn's Comment

Written on: 14/12/2012

Totally agree. I have complained twice about the fact I couldn't use a gift card online nor over the phone and nor would they order the item into store - it's been weeks now and they haven't replied - really lousy.

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★☆☆☆☆

“Useless service”

Written on: 29/10/2012

I went to the Covent Garden store today to pick up an item I had reserved. I spent 15 minutes fruitlessly trying to catch the eye of one of the more than eight assistants (yes - I counted), to no avail. I spent another five minutes obviously browsing the Hobbs web site on my Ipad hoping that someone might notice. But no! So no service, no sale and I expect Hobbs will go the way of Betsey Johnson and the Dodo… Read Full Review

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★★☆☆☆

“pushy sales staff”

Written on: 27/09/2012

The clothes are lovely but the sales staff pounce on me every time I walk through the door at the Edinburgh branch with the result that I usually prefer to make my purchase at the franchise at John Lewis or Jenners where I am free to consider my own choice. I went to look for a below knee coat, the assistant produced one coat after another that got so progressively shorter that the final option was more of a jacket. They really need to learn to listen to the customer and impose less. The… Read Full Review

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★★★★★

“Outstanding”

Written on: 27/09/2012

Went to the Covent garden store on Long Acre, have to say its the service that makes the place so fantastic! i found the collection confusing (NW3) but there are some really beautiful pieces in the main range. If you want some really classic, tailored, designer feel items with personalised service this is for you… Read Full Review

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★☆☆☆☆

“said I must have one arm shorter than the other. What...”

Written on: 21/08/2012

I ordered online a women's suit on sale and went to the Liverpool street shop for shortening the sleeves. The tailor made a huge mistake and one arm is one inch shorter than the other. I left it at the shop and they said they would return it to the tailor. 2 days later Hobbs calls me and the sales assistant with an arrogant tone asks me if it was measured up that way because certainly I must have an arm shorter than the other (to clarify the matter, this of course is not the case!) I have never… Read Full Review

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★★☆☆☆

“Hobbs -Good clothes but telephone customer service is poor”

Written on: 03/08/2012 by bvas (1 review written)

I ordered Adele coat online yesterday Thursday, 2nd of August at 7pm and requested the next day delivery and paid extra for it.The next day at 8.30 am i received an email saying 'we are please to inform you that your order has now been despatched via curier.Your order will be delivered within 1 working day via the curier and the driver will require a signature on delivery'. So i stayed at home and waited for the driver to arrive. After 5 hours i rang customer service and wanted to check on the… Read Full Review

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