Look Again Catalogue Reviews

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★★☆☆☆
1.7 / 5
39
18% of users recommend this
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  • Value For Money

Summary

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Latest Reviews

★☆☆☆☆

“commision”

Written on: 22/04/2016 by noscralc (1 review written)

I feel very cheated by look again after writing them to cancel my account and request payment of commission due to me. One statement said I had £165 commission-after writing them the next statement stated £0.00.I contacted them and was told as the account had been inactive for more than 6 months commission was forfeited !!!!! what!!! I was told this as in their terms and they were under no obligation to inform me as the account slipped into inactivity. What a way to treat loyal customers… Read Full Review

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★★★★★

“Lifesavers! ”

Written on: 15/01/2016 by CelesteJohnson (1 review written)

After my new PJ bottoms that I purchased from another retailer fell apart after 2 weeks wear I needed to find a replacement. I managed to not only get the same bottoms but a top too and for £2 less than just the bottoms due to the sales. I had to pay £3.99 postage though but that was all forgotten after receiving the order so fast. I ordered at 16:16 yesterday and my package was through the letter box before I made it home today. Couldn't have asked for a faster service. Well done Look Again… Read Full Review

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★☆☆☆☆

“Lookagain is utterly disgusting ”

Written on: 02/01/2016 by Andersenty12 (1 review written)

Lookagain is an utterly disgusting catalouge rip off !! Been with them 2 years never missed payment my limit went up to 500 ordered up to 400 pounds worth my last order was may 2015 and just checked my account i only have 31 pound available on my credit they slap huge amounts of intrest on constantly paying my bill but no benefits from it stay well clear !!!!… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 19/12/2015 by Semgul (1 review written)

This is the worst site to buy anything off of the time now the have said my goods have been delivered but nothing has come and plus thay have added money on my account when I haven't spent that much I could go on for ages nothing but bad things from then stay away if u don't want stress in you life they should be closed down and the good I have had of them are coming apart after wearing them once everyone's telling me they are fake… Read Full Review

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★☆☆☆☆

“At least Turpin wore a mask!”

Written on: 22/11/2015 by Stannis (1 review written)

Internet Super Highway robbers! Charged £7.98 for returning an order because it didn't fit. That's right, returned the goods as soon as received and charged for the privilege of looking at them and finding they didn't fit. Never heard of any other company doing this. Not nice people to deal with. First and last order… Read Full Review

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★☆☆☆☆

“never again”

Written on: 05/11/2015 by Frypc103 (1 review written)

sent me a faulty device that i had sent to someone as a present..cost me twice on postage but customer service refuse to compensate me..absolutely spitting mad!avoid Avoid!Avoid!… Read Full Review

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★☆☆☆☆

“Not received order”

Written on: 27/10/2015 by 486Egan (1 review written)

Keep away I ordered a jumper tracking said it was delivered I never received it, but they have charged me for reported it they said the would investigate but very poor when phoned up had explain several times that I did not receive it but no body seemed to get, now have told me I have to Wright to them, 35.99 billed for something didn't receive very poor customer service… Read Full Review

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★☆☆☆☆

“STAY CLEAR RUBBISH”

Written on: 04/10/2015 by Londynk448 (1 review written)

Absolutely shocking rubbish stay well clear, to many bad things to list and say about this company… Read Full Review

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★☆☆☆☆

“Is this website genuine?”

Written on: 10/06/2015 by BrittanyRoss (1 review written)

I am very dissatisfied with this company ordered a garment on the 19th of May and have still not received it when I placed the order it showed in stock on this website and delivery within 9 days it is now the8th of June and I am told it is now out of stock if this company is genuine it needs to get its act together and at my suggestion very quickly… Read Full Review

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★☆☆☆☆

“Dont Join Company!!”

Written on: 21/05/2015 by prDavidson148 (1 review written)

i joined this catalogue after reviews from a friend. started off fine decided to set up a direct debit as i couldnt guarantee i would remeber to log on and pay, set it for 27th and dd came out on the 26th of every month, rang customer service who advised direct debit would be changed to 27th as i was getting charged for it being taken early. i was advised that direct debit date had been changed, next payment wa staken a day earlier so again was charged from the bank, rang customer service again… Read Full Review

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★★☆☆☆

“Could be better!”

Written on: 03/04/2015 by Nickolas23 (1 review written)

They Take so long to despatch items so you don't actually know when your going to receive your parcels so frustrating when you only have two days of work I've now cancelled order as it seems it will not be here in time for when it's needed if it's sent it will be sent straight back never known a company to take so long to despatch something 6 days it's been "generating order" no update yet I think this is poor communication not the best I'd probably look else where before shopping with… Read Full Review

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★☆☆☆☆

“No products”

Written on: 05/03/2015 by Quintin99 (1 review written)

My order was cancelled on the morning it was supposed to be delivered. Have not been able to get a response from customer service. Only found out it was cancelled cause I checked on site. Have been been sent a letter advising me I had credit to use on my account?! Why would they do this and then cancel my order. Do not waste your time on this site… Read Full Review

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★☆☆☆☆

“Still waiting for confirmation”

Written on: 14/02/2015 by coTrevino62 (1 review written)

I applied for an account yesterday and had a copy of my order sent to my email confirming acceptance. However, I'm unable to check anything on my account as it says it's "still be prossesed". I'm Not convinced the order has even gone through now and emailed them...only to receive an automated reply saying that would respond withinb 48 hours! Helpful!!! Too much of a slow process for me (needing a washing machine) and cannot understand why they cannot provide n instant decision like most other… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 19/11/2014 by BaileyDowling (1 review written)

They accepted my order then after a week I contacted then they said they cancelled it? Never emailed to let me know, on my second order I paid by card and for next delivery yet it didn't come next day wasn't refunded next day delivery or discounted with discount codes no explanation or apology still waiting for my order! Very poor customer service poor ful stop website is poor and catalogue is run poor too never again don't waste your time with these!!… Read Full Review

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★☆☆☆☆

“Discout and e-mails”

Written on: 06/11/2014 by Hotelhelen (1 review written)

Ordered an item put in discout code . They didn't take ithe discout off ,so i e-mailed customer services. They sent e-mail back asking for more information date of birth ,address, order number . All given on the e-mail . Three times the same e-mail same request for more information. Same information given . But they can't find me , yet they charged my credit card . After making a phone call they tell me its a standard e- mail . Look again should get your act together and read e-mails… Read Full Review

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★☆☆☆☆

“Terrible customer service and destroys credit rating!”

Written on: 28/10/2014 by Peacock1986 (1 review written)

Have used Look Again for 8 months. Only ordered from them a handful of times for small items. Payments have always been made on time and never once missed or made a late payment. Placed an order for some gifts. I had nearly £160 credit available and my order only came up to £77. Went online to check the status of my order a few days later to find they had cancelled it. No letter, no email, no phone call to explain why. Phoned them up to be told it was cancelled because of payment issues on… Read Full Review

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★★★★★

“excellent service”

Written on: 22/10/2014 by LucianArnold (1 review written)

I have been using look again for almost a year now and ive had nothing but excellent service from them . Items always on time or earlier yhan expected . I really cant fault them . All items purchased have bern of high quality too . Give them a try… Read Full Review

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Semgul's Comment

Written on: 19/12/2015

You must work for them to write this hajahaja they are rubbish

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★☆☆☆☆

“They treat loyal customers like dirt”

Written on: 07/10/2014 by Cwife (4 reviews written)

I had shopped with Look again for over 20 years. Their goods can be expensive, and I don't think the women's fashion is as good as many other companies, but I would still shop with them if I spotted something I liked. With Christmas coming I browsed their website a week ago, and found 4 items I decided to order for Christmas. I entered my email address, and customer no, which weren't recognised? As I've had the same account no & email address for 15 years, I couldn't understand why it was no… Read Full Review

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★★☆☆☆

“Was the website made by a 10 year old?”

Written on: 09/09/2014 by Stephy83 (2 reviews written)

Awful awful website. It is full of bugs, discounts aren't applied, the user journey is terrible and if you have to speak to customer services your complaint is not handled by one person! I received 5 replies from 5 different advisers and the lack of consistency caused issues, some of them understood the issue others clearly didn't. The most frustrating customer experience I've had for a long time. I used lookagain to buy clothing. There is so much competition in this space I would expect that… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 31/07/2014 by nikki01 (1 review written)

DO NOT USE THIS COMPANY. I ORDERED A COOKER £799 + £25 DELIVERY ADVISED WOULD BE DELIVERED WITHIN 72 HOURS, 3 DAYS WENT BY SO I CONTACTED THEM TO BE TOLD IT WOULD BE DELIVERED 3 WEEKS TIME, I SAID NOT ACCEPTABLE AS I HAVE NO COOKER, THEN INFORMED ME THAT IT WAS ACTUALLY OUT OF STOCK I TOLD THEM HOW APPAULING NOBODY HAD INFORMED ME AND TO ADD INSULT THEY HAD TAKEN THE MONEY OUT OF MY BANK ACCOUNT I TOLD THEM I WANTED A FULL REFUND AND THEY HAD NO RIGHT TO TAKE MY MONEY WHEN THEY COULD NOT… Read Full Review

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