Look Again Catalogue Reviews

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★★☆☆☆
1.9 / 5
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Summary

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Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 19/11/2014 by BaileyDowling (1 review written)

They accepted my order then after a week I contacted then they said they cancelled it? Never emailed to let me know, on my second order I paid by card and for next delivery yet it didn't come next day wasn't refunded next day delivery or discounted with discount codes no explanation or apology still waiting for my order! Very poor customer service poor ful stop website is poor and catalogue is run poor too never again don't waste your time with these!!… Read Full Review

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★☆☆☆☆

“Discout and e-mails”

Written on: 06/11/2014 by Hotelhelen (1 review written)

Ordered an item put in discout code . They didn't take ithe discout off ,so i e-mailed customer services. They sent e-mail back asking for more information date of birth ,address, order number . All given on the e-mail . Three times the same e-mail same request for more information. Same information given . But they can't find me , yet they charged my credit card . After making a phone call they tell me its a standard e- mail . Look again should get your act together and read e-mails… Read Full Review

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★☆☆☆☆

“Terrible customer service and destroys credit rating!”

Written on: 28/10/2014 by Peacock1986 (1 review written)

Have used Look Again for 8 months. Only ordered from them a handful of times for small items. Payments have always been made on time and never once missed or made a late payment. Placed an order for some gifts. I had nearly £160 credit available and my order only came up to £77. Went online to check the status of my order a few days later to find they had cancelled it. No letter, no email, no phone call to explain why. Phoned them up to be told it was cancelled because of payment issues on… Read Full Review

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★★★★★

“excellent service”

Written on: 22/10/2014 by LucianArnold (1 review written)

I have been using look again for almost a year now and ive had nothing but excellent service from them . Items always on time or earlier yhan expected . I really cant fault them . All items purchased have bern of high quality too . Give them a try… Read Full Review

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★☆☆☆☆

“They treat loyal customers like dirt”

Written on: 07/10/2014 by Cwife (2 reviews written)

I had shopped with Look again for over 20 years. Their goods can be expensive, and I don't think the women's fashion is as good as many other companies, but I would still shop with them if I spotted something I liked. With Christmas coming I browsed their website a week ago, and found 4 items I decided to order for Christmas. I entered my email address, and customer no, which weren't recognised? As I've had the same account no & email address for 15 years, I couldn't understand why it was no… Read Full Review

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★★☆☆☆

“Was the website made by a 10 year old?”

Written on: 09/09/2014 by Stephy83 (2 reviews written)

Awful awful website. It is full of bugs, discounts aren't applied, the user journey is terrible and if you have to speak to customer services your complaint is not handled by one person! I received 5 replies from 5 different advisers and the lack of consistency caused issues, some of them understood the issue others clearly didn't. The most frustrating customer experience I've had for a long time. I used lookagain to buy clothing. There is so much competition in this space I would expect that… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 31/07/2014 by nikki01 (1 review written)

DO NOT USE THIS COMPANY. I ORDERED A COOKER £799 + £25 DELIVERY ADVISED WOULD BE DELIVERED WITHIN 72 HOURS, 3 DAYS WENT BY SO I CONTACTED THEM TO BE TOLD IT WOULD BE DELIVERED 3 WEEKS TIME, I SAID NOT ACCEPTABLE AS I HAVE NO COOKER, THEN INFORMED ME THAT IT WAS ACTUALLY OUT OF STOCK I TOLD THEM HOW APPAULING NOBODY HAD INFORMED ME AND TO ADD INSULT THEY HAD TAKEN THE MONEY OUT OF MY BANK ACCOUNT I TOLD THEM I WANTED A FULL REFUND AND THEY HAD NO RIGHT TO TAKE MY MONEY WHEN THEY COULD NOT… Read Full Review

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★☆☆☆☆

“Waste of time and effort”

Written on: 29/07/2014 by MacLeod402 (1 review written)

DO NOT shop with this company. I tried to open account, not because I needed one but because they offer 20% off if you do so I thought I may as well. The discount was already showing in my basket before I signed up but disappeared once I signed up and the order automatically went through!! Not happy so I emailed them to say fix it or cancel my order to which I was told the order hadnt gone through because I hadn't supplied an address? What? I do know how to fill in a form! Anyway I set up… Read Full Review

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★★★☆☆

“Hit and miss....”

Written on: 06/06/2014 by Fournierea456 (1 review written)

I started ordering from Look Again a couple of months back - I was pleased with my first order so thought i'd order a dress for a party. I ordered a couple for choice. One was really flattering, the other was nothing like the pic on the website, awful material and bad fit, so sent it back. I also ordered another one, which again was awful (I honestly don't know how it would have fitted anyone properly, terrible design)also returned. I posted a 5* review about the 1st dress - fine. However the… Read Full Review

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★☆☆☆☆

“Arrears even though payment made early!!!”

Written on: 04/06/2014 by EmileeMcElroy60 (1 review written)

I placed my 1st order which arrived promptly so no problem there. Being a diligent person and thinking it would be a great way to help rebuild my credit score I made a payment before my 1st statement came out thinking that would be fine. how wrong I was!! I received a text 2 days after my payment due date telling me I was in arrears. I called them and explained only to be told early payments aren't recognised and in order to avoid going into arrears I had to pay my minimum £5 payment (I had… Read Full Review

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★☆☆☆☆

“Don't shop with this company”

Written on: 31/05/2014 by LauraBlake (3 reviews written)

I placed my first order with lookgagain.co.uk and there was an discount code for 20% off and free shipping if I opened an account with them. I thought I may as well take advantage of the offer, and placed the order using the offer code. I received an email confirming my order and letting me know it would be delivered between May 27 and 29. Today May 31 I called to check where the order was as I had not received it, and was told that the order had been cancelled as I had not been accepted for… Read Full Review

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Macswean's Response to LauraBlake's Review

Written on: 17/10/2014

I was the same. Applied for an account and was told I had been accepted but no order appeared. They never told me either. Spoke on chat to a very unhelpful person called Jade who told me I had failed their credit check for £149.00 what a laugh. I told them to remove all my information from their database which I doubt they will do. Yes terrible company with ignorant chat advisers. They were quick enough to say I could pay with debit card, No way I wouldnt give them a brown penny supposing I was desperate. I will stick to Very, excellent company that never let people down. The more people that find out about these liars the better. String you along until they get all your details. AVOID THIS COMPANY.

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★☆☆☆☆

“INCOMPETENT WASTE OF TIME”

Written on: 17/04/2014

If you create an account online, and make an order - it will be confirmed that your order is on the way, you will even be given a date for delivery by Royal Mail.... THEN 14 days after you order, you will receive a letter saying that LOOK AGAIN can't fulfil your order, or that you can't have an account with them ! SO! don't get your hopes up because Look Again is NOT going to deliver your order, even though your online account says it will be delivered between a certain date. Look Again is… Read Full Review

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★☆☆☆☆

“DONT USE LOOK AGAIN!!!”

Written on: 01/04/2014 by GabriellaFrank (1 review written)

If you want the clothes that you order to arrive - Look again is NOT the site for you! Ordered a jumper for my mum around mid jan this year for her birthday on 4th feb. This date (i left about 3 weeks for it to arrive) came and went. I had to get her some other things, even though I had been charged for the jumper by Look again. I messaged to ask where my order was, and was initially told it couldn't be found. They then found it, and told me that it was out of stock and more stock would… Read Full Review

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★☆☆☆☆

“Worst service ever !”

Written on: 22/03/2014 by Lou50 (1 review written)

Apart from debitng my account immediately after I placed my order , even before checking if they could deliver to my country, I had to wait three and a half months for a reimbursement ! I had to call them four times at my expense, these being international rates and not even an apology when I finally received my cheque !!! To add insult to injury , they deducted £3.99 from the total amount !!!! Whatever for ?? Absolutely disgusting . Would certainly never recommend this website to… Read Full Review

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★☆☆☆☆

“Worst online shop ever! ”

Written on: 23/01/2014

* Waiting more than 24h for discount code for new customer that was supposed to be sent straight away so I can complete my order * in the end of the order the system ignored my discount and requested the full amount * THEY CANCELLED MY ORDER AND NOONE TOLD ME!!! Reason as they said - I should change the delivery address, but again - how can I know?!?! * Customer service - not helpful AT ALL. I placed an order for £300 and noone cares if they'll keep you as a Client. … Read Full Review

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★☆☆☆☆

“Worst catalogue I have ever dealt with ”

Written on: 29/12/2013 by Mizzwilliams (1 review written)

I have been with this incompetent company for about 4 or 5 months!!! It started off fine they where good on deliv I payed the bill ect ect, now all of a sudden 3 time they have put my account in process of being set up!!! They just don't seem to be bothered at all and it's almost laughable when they call them self viva email a professional company hahahahahaha!!! I hit the dead line for Xmas deliv and it never turned up! I complained about I only for a rude email to tell me to wait longer and… Read Full Review

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Mellfckimpton's Response to Mizzwilliams's Review

Written on: 02/02/2014

Hi have they sorted it your account now or is it still in process of being set up?

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★☆☆☆☆

“Credit Application Process is unprofessional and awful.”

Written on: 07/12/2013 by rosscooper1980 (1 review written)

I urge anybody viewing this site not to shop at LookAgain. The way the process a Credit Application is disgraceful. Complaints not dealt with suitably and a company that could ruin YOUR Christmas by giving false hope that your Credit Application is successful. Log into your on-line account and it will give delivery dates, summary of order and cost. DON'T EXPECT ANYTHING OTHER THAN A LETTER STATING 'YOUR APPLICATION HAS BEEN DECLINED!! Please visit this website I have build to bring this to the… Read Full Review

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★☆☆☆☆

“terrible delivery and customer service”

Written on: 04/12/2013 by emmafifema (1 review written)

ordered a dress and paid for next day delivery, dress didn't arrive so I called them only to be told it had gone to the wrong depot at 5am that day and I should now expect it 2 days later! I said I ordered it for next day as I need it and they offered to send another dress on next day delivery to ensure I get it.....then they swiftly retracted that as I didn't have enough credit on my account and told me I had to pay up front! Not my problem! I didnt screw up the delivery! They are disgusting… Read Full Review

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★★★★☆

“Can't fault them so far!”

Written on: 29/11/2013 by Brizoh71 (4 reviews written)

I found Look Again while looking for an online home shopping catalogue. Having a look around, it struck me jus how good a selection of items they have, and as catalogues go, most are keenly priced. I've had no problems with ordering any items to date, they had everything I wanted in stock at the first time of asking. I found the ordering process to be simple and use of the website overall to be straightforward. Can't say I've had an issue with shipping so far, unlike other reviewers, as… Read Full Review

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★★☆☆☆

“Slow Dispatch Times”

Written on: 18/11/2013 by Clairie87 (2 reviews written)

A bit disappointed with this Catalogue, made my second order with them and secretly hoping that my order would arrive quicker than my last but still waiting for my item to be dispatched, it has almost been 7 days, longest dispatch time I've ever seen from anyone. My first order took over 2 weeks to arrive which I wasn't in no rush for as it was only an ornament, my second order is a vacuum which I need asap as I accidently stood on my old vacuum lead and it snapped clean off. I cannot live… Read Full Review

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