Rigby & Peller Reviews

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Latest Reviews

★★★★★
Rigby and Peller

“Friendly helpful stuff”

Written on: 15/10/2013 by SJSJSJ (1 review written)

My first experience at Rigby, to be honest at the age of 40 I have not been measured, the staff were all very comforting. Even the delightful person, who informed me that I was wearing the wrong size, but gave me the best tips. I would recommend the Guildford store The quality of the bra is worth every penny. I feel like a new women… Read Full Review

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★★★☆☆
Rigby and Peller

“To buy or not to buy”

Written on: 15/09/2013 by Heba1 (1 review written)

Mixed feelings....Having bought a bra from the Bluewater branch 3 years ago and it's still like new, I was disappointed when my latest purchase became unwearable after a few months. (The lining had stretched and was badly rumpled). Same style, size and price, just two and a half years apart, perhaps they've cut back on their quality since last time? Online customer services were very helpful until they realised that the bra was over six months old, they told me a bra life was only designed to… Read Full Review

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★★☆☆☆
Rigby and Peller

“No time for customers”

Written on: 26/08/2013 by Genni (1 review written)

Had a really poor customer experience at Rigby &Peller Bluewater on Friday. The store was empty but the assistant an older lady made me the customer feel like I should not be bothering her. I have always bought my bras from Rigby and Peller. However I am not going to put up with this kind of experience and on the Saturday I spent my money in a small independent store only down side was I needed to order additional bras in my size as they only carried one… Read Full Review

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★★★★★
Rigby and Peller

“I feel like a new women!!”

Written on: 13/08/2013 by Eenyhambling57 (1 review written)

I visited the Cambridge store, this is the second visit. The service was just wonderful, very helpful and delightful staff. I came away very happy. I had gone for a specific style of Bra for a special occasion. I took my dress with me and the advisor could not have tried harder to accommodate my needs. In fact she was so good I ended up buying two bras. I would not hesitate to go back, and will never shop anywhere else for my Lingerie now. I was shown a good selection of bras before I made a… Read Full Review

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★★☆☆☆
Rigby and Peller

“So disappointed”

Written on: 03/05/2013 by Janeymh (1 review written)

It has been an ambition of mine for many years to go to Rigby and Peller to buy a bra, as I thought they were going to be really special. I went to the Mayfair store without an appointment . They were quiet and I was seen quickly. The advisor was very pleasant and visually assessed me as a 32H fitting. I have been wearing a perfectly functional but rather dull 34 FF Fantasie bra for years. I was hoping for something just as well fitting but a bit more colourful and pretty. She helped,me on with… Read Full Review

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★★☆☆☆
Rigby and Peller

“Expensive mistake”

Written on: 28/04/2013 by cassie18 (1 review written)

Maybe I caught them on a busy day but I found the experience very rushed. The fitter did tell me correctly that I was wearing the wrong sized bra and I am grateful for that. However, the selection of bras was very limited. I asked for bras suitable to wear under thin t-shirts but was only offered ones with lace. I bought two, which is my own fault, as they weren't really what I wanted but I did feel hurried. Unfortunately, trying them on briefly didn't reveal how very uncomfortable they were… Read Full Review

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★★★★★
Rigby and Peller

“Absolutely fabulous service”

Written on: 26/03/2013

Today i was treated beautifully at rigby and peller in westfield shepherds bush. It is so unusual to b treated like a human being. Victoria Ansere served me and was wonderful. I am delighted with rigby and pellers prima Donna bras and would highly recommend them. You cant go elsewhere after buying in rigby and peller. Their customer returns policy was a1 and left me with a bounce in my step… Read Full Review

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★★☆☆☆
Rigby and Peller

“Badly fitting bra and too expensive!”

Written on: 01/03/2013

Was recommended by a friend to try Rigby & Peller. Staff were very helpful and seemed to know what they were talking about. I was in the shop for over an hour and a half. In the end I purchased 2 bras £144.00 (£72.00 each).I asked the assistant if they sold t-shirt bras because I wanted 2 everyday bras I have only been wearing them for a week and already the straps dig into my skin, the lace makes me itch and they are too tight around the ribs.I thought these bras would be the best ever… Read Full Review

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★☆☆☆☆
Rigby and Peller

“unreliable ”

Written on: 02/08/2012

Purchased a bikini wore it twice. It faded and i now have a white line up the back of the bottoms.They were kept correctly and washed correctly. Despite several phone calls and emails to Rigby Pellar i have to date recieved no reply. I then purchased a Bra and Knickers a year later i paid extra to have them delivered in time for a wedding. I thought things might be different a year later unfortunately not. Items did not turn up until two weeks later after my chosen date.No apology again reply… Read Full Review

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★☆☆☆☆
Rigby and Peller

“DISGRACEFUL”

Written on: 28/07/2012

I made a special journey to their Knightsbridge outlet to have a fitting. I was sold three bras and, despite advising that they felt tight was told they were the correct fitting. I wore one bra for the day at Ascot and was in agony, it was ill fitting and far too tight across the back. When I read the label they had given me a size 34". As a size 16 who normally buys 38 or 40 I was not surprised the bra hurt me. I obviously could not send one bra back as it had been worn, but returned the… Read Full Review

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★☆☆☆☆
Rigby and Peller

“Rude and expensive”

Written on: 08/06/2012

Rude, inflexible staff who obviously feel they are above good customer service. Pry duct cheaper at fig leaves. Very disappinted I made a special journey… Read Full Review

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Guest's Comment

Written on: 27/06/2012

Expensive and inflexible shop. I am very disappointed as I made a special journey to get the bra from bluewater branch. Unable to exchange the bra even though I was advised by the shop assistant who was not very happy with the fitting at the time of sale that I could exchange it if I am not completely happy with my purchase. They went back on their words! I will never recomend the store to anyone and will never patronise this store again. I am now stuck with an expensive bra which is not even fit for purpose. Cheaper and better bras in M&S. You will also enjoy a pleasant after sales service. Does not even deserve ONE STAR.



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Guest's Comment

Written on: 05/07/2012

I had exactly the same experience, try local independants. I shop in Top Drawer in Guildford - wonderful!

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★☆☆☆☆
Rigby and Peller

“No idea what the fuss is about! ”

Written on: 21/04/2012

I wanted to find a decent strapless bra for my wedding, as well as a t-shirt bra for day-to-day wear, so I booked a fitting at the Knightsbridge store, expecting to pay a little more than normal for something that would fit perfectly and last well. However, I was BLOWN AWAY by the prices, which seemed to start from about £80 for the simplest bra! The assistant stood and watched me as I undressed, which I found very uncomfortable and intimidating. She immediately knew my back size just from… Read Full Review

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★☆☆☆☆
Rigby and Peller

“poor customer service”

Written on: 29/02/2012 by Hettyf (1 review written)

I bought a bra for my daughter and I in Feb 2011 spending £182.85. As my bra was expensive (£71.95) I can count on one hand how many times I have worn and hand washed it. Last month I tried it on again and to my horror I discovered the wire had come out in one of the cups. I hadnt even noticed this or found the wire so heaven knows where it went!! Contacted R&P (after spending a few weeks looking for the receipt!)by email and got a response from Elizabeth Manston saying I could have a repair… Read Full Review

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★☆☆☆☆
Rigby and Peller

“Poorly trained, rude and arrogant staff”

Written on: 01/01/2012

I received vouchers as a gift! Yippee! I thought, having used the Knightsbridge branch for years! Not so! The rude, poorly trained, and frankly unkind, mean staff at blue water made sure my gift quickly became a nightmare... I have never experienced such poor, shoddy down right rude service and actually left the store in tears... I was devastated! Rigby and peller blue water, you should be thoroughly ashamed of yourselves... Having shopped at the Knightsbridge store for many years, I will… Read Full Review

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★★★★★
Rigby and Peller

“excellent service at knightsbridge”

Written on: 01/11/2011

I loved the bra fitting service by a young girl called Laura at knightsbridge. She was pleasant and helpful. The bras i purchased were perfect the best fit I have ever had. She gave great advice and offered a good selection for 34g. Will recommend to everyone. … Read Full Review

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★★☆☆☆
Rigby and Peller

“Dissapointing range and stock levels”

Written on: 01/08/2011 by Polyanna (1 review written)

I had been struggling to find a nice bridal set in a G cup so headed to London to the holy grail - Rigby & Peller. Over the phone they informed be they had good stock levels but when I arrived they had a terrible selection - I left very dissapointed and without underwear. They tld me I was shopping out of season (July?????) and new bridal stock wouldn't arrive till late september - the wedding is mid September! The changing rooms are very small (Knightsbridge) and extremely hot! but you do… Read Full Review

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★☆☆☆☆
Rigby and Peller

“Appalling ”

Written on: 01/08/2011 by wandawoo (1 review written)

I bought a £45 bra which developed a fault with the shoulder straps,took it back and was accused of not washung it properly. I explained it was only about a month old,she very gleefully pointed out that as it was over 28days old I could not have a refund or exchange as she had to send it away to be examined which would take up to 6 weeks. I stood my ground and explained about goods fit for purpose etc and then she tried to get me to move away from the till area I assume so other customers… Read Full Review

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★☆☆☆☆
Rigby and Peller

“Rude Rude Rude Disgusting service”

Written on: 20/06/2011

I am disgusted by the service I encountered at Rigby and Peller in Knightsbridge. I found the bra I wanted, when asked the assitant for matching thong - was told to go look in a basket. Put this comment down to them being busy. It was the fact that I was ignored when I went to pay for my goods. I waited for 5 mins for someone to come and take my payment .... when someone eventually surfaced and went behind the counter - she totally blanked me. Well at this point I walked out - I was so… Read Full Review

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Guest's Comment

Written on: 01/08/2011

I also had a very poor experince here - bra was faulty - she refused a refund based on it being over 28days old - clearly confused between the consumer goods act and a goodwill exchange. Wrote twice to David Kenton their MD but not had the courtesy of a reply - Use them to measure and then go to M&S !!

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★★★☆☆
Rigby and Peller

“ Rigby and Peller Conduit street. ”

Written on: 18/12/2010 by Jumbella (1 review written)

Rigby and Peller Conduit street.
Really impressed with the fitting experience and went away with three great fitting bras. I looked a million dollars However, really not impressed with the long term durability of the bras. Every single other bra I have have lasted longer then these. By the third handwash one in particular looked "tired and worn" and one of the fastners was poorly sewn on. The wire on one bra has broken in two places. I completed a questionnaire and ticked the box for them to… Read Full Review

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★★★★★
Rigby and Peller

“excellent service at knightsbridge by a young girl who...”

Written on: 06/12/2010

excellent service at knightsbridge by a young girl who was amazing… Read Full Review

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