Tripp - www.tripp.co.uk Reviews
Latest Reviews
“Large Tec Lite suitcase”
Written on: 18/05/2013
I purchased a Tec Lite large Tripp suitcase from Debenhams in 2010 and paid £138 for it which was more than i've ever paid for a suitcase but was assured that, whilst it was lite, it was amazingly tough and would survive the renowned rough handling by airlines. i have used it twice and, on the second trip it came off the airline carousel damaged. So much for Tripps resilience claims. I travel frequently each year and have never had a case damaged in this way. The manager of the Tripp outlet... (read more)
“Tripp Luggage - don't bother”
Written on: 26/03/2013 by adele13
The case has had 3 journeys in the last 9 months and has started to show signs of wear. Top handle has started to come away. Back botton rubber parted from back of case. Piping round case has started to fray. When you pick the case up by the side handle it bows - even with a strap around it. Bearing in mind most flight journeys are 20kgs so this was not over burdened, but it does seem to be able to put lots of things in it. It is going back to the Store for refund (read more)
“3 defective cases”
Written on: 17/02/2013
Bought 3 tripp aviator cases about 3 years ago, all 3 all now unusable 1 the handle cannot be retracted, the other 2 the frame of the case has become exposed and is now not attached the fabric of the suitcase. Cheap suitcase that will not last for long in all 3 examples. Also as this was 3 years ago cannot find receipt so consigned to the rubbish tip (read more)
“poor quality,low durability”
Written on: 05/02/2013 by Smerfetka15 (1 review written)
I had two Tripp Graphite lite large 4 wheel suitcases,in less than 2 years time,and I had same problems with both.On first look this particular one seems sturdy,and four wheels make it really easy to roll. It's not designed to carry more than 20 kilos(even though it fits),at least from my experienced whenever there was bit more something gets damaged. First was small plastic handle at the top(not the retractable one)that fall off when taxi driver grabbed it.Second one was missing after... (read more)
“Wasted £80 in Debenhams”
Written on: 12/01/2013 by DryRice
I bought a large hard case examined it and thought it was a steal baring the price at £80 unlike Samsonite or Antler which goes into the £200+ Took it on my first flight and noticed the quality deteriorated quickly when I opened it up at the hotel. The lining was torn, 1 of the 4 wheels came loose and the damn handle where you pull up gets stuck. Second flight I had deep scratch marks that were highly visible on the hard-case itself and after opening it up at the hotel one of the clips... (read more)
“Extender handle bust”
Written on: 23/10/2012
Used ok for a while, great size but extension handles wont rise. Not much use for it now. Cheap. Wont buy another (read more)
Bsf1980's Comment
Written on: 17/02/2013
Agree, same thing has happened to mine after just one holiday!
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Wiseguywhat's Comment
Written on: 20/04/2013
See 5 year guarantee. If purchased within the last 5 years (irrespective of receipt or not) you will be entitled to an exchange (like for like, if they no longer stock your item.) This extends to manufacturing faults, which the handle not rising falls within. Take it back to your nearest Debenhams with a Tripp Section and they will exchange it for you.
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“NO REPAIR SERVICE!”
Written on: 11/10/2012 by THURSDAYSCHILD
One of the 4 wheels on my Tripp 4wheel case has jammed. Brought it back to Debenhams. Unless it is under guarantee, in which case it will be replaced, there are no repairs available. Brought it to major luggage sale/repair centre in Dublin city (Adamsons) who say that Tripp will not release any spare parts so they cannot repair. Can you imagine, an almost unused suitcase, just with 1 wheel faulty has now to be consigned to the skip as it is unusable. I saw two people in Debenhams... (read more)
“Clothes got dirty!”
Written on: 21/09/2012
I replaced my ten year old Samsonite with a Tripp fabric suitcase mainly because it was less heavy. I bought the latter in Debenhams. I used it for the first time last week on a shorttrip to New York. As I started to unpack, I realised the clothes inside were dirty- mainly along the folds. Hence in my first few hours after arrival, I had to hand wash some Tshirts so they would be dry for the next day. Dresses required to be sent away for cleaning, and in other cases I avoided wearing the... (read more)
“Damaged on first use”
Written on: 14/08/2012
Before our recent holiday we decided to invest in new lugguage as our 10 year old suitcases were looking a little tired. We bought Tripp cases from Debenhams, big mistake. Not fit for purpose. Collected our lugguage on arrival at holiday airport, the whole wheel and wheel unit was missing. When you look closely it was only held in by a bit of plastic and 2 screws. We have had our old lugguage 10 years and the set before that for about 15 years, a few knocks which is what you expect, but... (read more)
Brianliverpool's Comment
Written on: 17/08/2012
I understand your annoyance but surely it should be directed at the airport handling staff who have caused the damage.
I purchased a Carlton suitcase which cost over £80.00 in November 2011. In January 2012 I took the case on a flight to Malaga, on arrivel at my hotel I found a large split in the underside of the case between the built in wheels. This was obviously caused by poor handling procedures but I was unable to claim as I had left the airport without reporting something I did not know had happened. The 5 year unconditional warranty was useless as it did not cover mishandling, ('Unconditional'???). This is the third case I have had destroyed by airport abuse and it is about time something was done about it by the airport authorities.
Brian, Liverpool.
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“Handle broke”
Written on: 09/08/2012 by hazelsally
I bought it as it is nice and light and looks good. However, on the third or fourth use the extending handle broke at the base. The metal had simply sheared right through, not a very useful property for a wheely bag. I returned it to Tripp in Debenhams in Harrow and had to pay an extra £6 to get it replaced with one that is exactly the same. I am not very convinved that the same won't happen again as the Tripp shop assistant repeatedly told me that "all my other customers" who had brought... (read more)
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Showing 1 - 10 of 57 Reviews
“Excellent service + product = Customer delight”
Written on: 25/06/2012 by drprd
Truly hear wearing and stylish suitcase - the Tripp super light III blue one from Dec 2008. The wheel got stuck this year and yesterday got a full replacement honouring their 5y warranty. Thank you Tripp and you excellent helpful staff stationed at Festival Place esp. Grace. Left me a delighted customer. All the rest of my luggage will be replaced by Tripp super light hard cases. (read more)
“decent size suitcases”
Written on: 24/06/2012
Having recently purchased two suitcases by TRIPP we are unable to create our own locking code due to the fact there are no "tools" to reset the button as described in step 2. Please give us some guidance for this. (read more)
“Two useless suitcases”
Written on: 21/06/2012
I bought a Tripp hard suitcase last year with two wheels and two "legs" at the back. Second time of use one of the legs broke off. As the suitcase was not damaged, I have continued to use it but I have to support it as it will not stand. Thinking the first case was an unfortunate mishap, this year I bought a second Tripp hard suitcase for my husband. This one had four wheels. When we arrived in Chicago, one of the wheels had come off. This was the first time we used the case. Tried... (read more)
“Not Fit For Purpose...”
Written on: 10/05/2012
Purchased two Tripp cases from Debenhams, after one holiday they have sustained damage and splitting on the edging bead. I understand cases get damaged, scuffs etc in transit, but for it to happen on the first use is a joke. The edging bead is obviously made of inferior, non durable material. Emailed Debenhams, they passed me to Tripp, contacted Tripp and was told the guarantee does not cover this kind of damage, after explaining the material and case are not fit for purpose I have since... (read more)
“Tripp Travel Sentry Suitcase”
Written on: 10/05/2012
The combination adjustment is the most flimsy device I have experienced in over 40 years of possessing combination locking cases. To set it you must push and hold in a tiny plastic button. I used a tiny cross head screw driver. The instructions said "until it clicks" but I did not hear any click. I proceeded never the less to alter the manufacturers setting to mine and then to complete the setting as per the the instructions. I could not do it. The catch would not move to the left as... (read more)
Smt2901's Comment
Written on: 15/01/2013
Had exactly the same problem. Case open, pushed in the button, no click, catch wouldnt move and new code not set. Have no idea what combination has been created and am about to start the arduous task of finding that out
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“Cheap appalling rubbish”
Written on: 01/05/2012
Having the unfortunate time of even working for the company, I could see the terrible quality that was sold. I myself would not buy one. Dozens of returns and refunds every day. Avoid at all costs. (read more)
“DO NOT BUY!”
Written on: 27/03/2012
Bought two Tripp suitcases from Debenhams. Took them to The Gambia and the seals on the hinged side came apart. They were poorly designed, only had a dot of glue holding them together and after just one holiday were badly damaged. Went back to Debenhams to be told the "guarantee doesn't apply because this was airport handing damage". Fortunately we knew the Sale of Goods Act 1979 and argued that the suitcases were not fit for purpose if they could be damaged to this level on one holiday,... (read more)
Angelfraz's Comment
Written on: 03/04/2012
I have noticed that Tripp do state on he guarantee that they do not cover handler damage. Why should they? Its the airlines that throw your cases about. Tripp make great cases and mine has lasted great. Look around at what the other shops are coming out with for that price and you won't find better. If you want better quality then you will need to pay the price for Samsonite or Antler, however some of these don't hold up to handler damage either. Doesn't matter if its one or ten trips it depends who is loading up your plane.
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Dago10's Comment
Written on: 24/11/2012
I am sorry Angelfraz but I really do not understand the logic to your comment.You are perfectly right and correct,it is the airport handlers who tend to be rough with suitcases,but surely as people buy a suitcase to go on holiday with,and most times involving a flight,then Tripp need to seriously come up with a better design for its products.You should certainly get more use from a suitcase over several holidays and flights,and not,as is happening in most of the complaints just one journey..These cases may look colourful and a 5 year guarantee seems impressive but these cases are not fit for purpose and about as much use as a chocolate fireguard.
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Dago10's Comment
Written on: 24/11/2012
I really am at a loss as to the logic in your comment.As you say it is the airlines and baggage handlers who throw the cases about,but surely if you are giving a 5 year guarantee a suitcase should have been designed to withstand more rough handling than they appear to do so.They should certainly be useable for more than one trip which most reviews are indicating is the case.
There is no disputing the fact that Tripp cases look colourful, and a 5 year guarantee is a magnet and should give some piece of mind,but it is about as useful as a chocolate fireguard.Someone mentioned trading standards and I think they should look into the matter as they are really not fit for purpose.
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Angelfraz's Comment
Written on: 26/11/2012
My mum took a Tripp express case to Australia. It came back in one piece without a scratch. Explain how all Tripp cases are bad when she took one of the cheapest ones to the other side of te world and its ok?
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Guest's Comment
Written on: 10/05/2012
Wish I had read this review first.
Purchased two Tripp cases for my daughter's, first use both have damage to the edging bead. I understand cases get scuffed in transit, but for such an expensive case to have the edging bead split n it first use is a joke.
Emailed Tripp explaining this and was told airport damage isn't covered which I knew anyhow! Replied stating that the material used for the edging is not fit for purpose and they have ignored te email, great customer service!
Glad I've just found this as confirms.my thoughts that these should be durable and are clearly not fit for purpose...
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“Jasper Conran Range”
Written on: 15/09/2011 by Kenilworth60 (1 review written)
I purchased one of the Jasper Conran cases - a wheeled one from the Dangerous range from Debenhams - in February this year. It was promoted and sold as a wheeled cabin/weekend case. However, when I first had occasion to use the case I found that it was not fit for purpose, I wanted to use it as a cabin bag but found that I was uanble to pack more than I would otherwise have been able to carry in a large handbag i.e. book, magazines, sunglasses, a few valuables and a few items of food/drink... (read more)
“Great Bag”
Written on: 12/09/2011 by emlams (1 review written)
I am over the moon with my lush new Jasper conran bag from Tripp, it's amazing. It was bought for me as a gift by my parents and so wasn't sure if I would like it, as my parents tastes are quite different from my own. I am happy to say that on this one occasion they chose well. I haven't a clue how much it costs but its great quality, looks gorgeous and is very light. My Macbook fits inside the laptop compartment like a glove. Keep up the good designs!! (read more)
“Loving my new case!”
Written on: 23/08/2011
Love my new GT2 suitcase from Tripp! It's a massive upgrade on my last case, so much lighter, more compartments, you can fit loads more inside and comes with a 5 year guarantee. :) The colour is great and makes it really easy to see it on the carousel. Were have to see how well it holds up over the next few years but for now I could not be happier! xxx (read more)
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Showing 11 - 20 of 57 Reviews
“Durability issue”
Written on: 14/08/2011
After thesecond use of my Tripp case, I found that the Extendable handle would not extend resulting in having to stoop all the time. When explaining this to the store I purchased it from (Boundary Mills) I was told that you take luggage on aircraft at yur own risk. Surely luggage should be designed to withstand the rigours of the average baggage handler, if not what's the point buying it. (read more)
Guest's Comment
Written on: 15/10/2011
I had a similar experience, followed by dent which turned into a crack. The case lasted one year which equated to six round trips to Brazil from the UK. Not impressed at all as this luggage is not from the cheap and cheerfull range.
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“Happy Customer!”
Written on: 29/06/2011
I checked out the Tripp site after seeing one of their concessions in my local Debenhams. I knew this to be a bad idea as 15 minutes later I was eyeing up a nice new bag! It looked fantastic but the site didn’t not show what the bag looked like inside or how many compartments it had. I sent an email off to customer services and it wasn’t long before I received an email back with an answer. The bag matched the written description on the site and it was delivered relatively quickly. I was... (read more)
“Great for luggage”
Written on: 23/06/2011
They are not top of the pile in terms of looks but their cases are fantastic value for money. I bought a couple of cases last year and have been genuinely surprised how well they have lasted considering the amount of use they have had. Two big cases for under £100 was peanuts compared to some of the other places I looked at. Given the choice I would have preferred them in another colour but that’s my only real gripe. H (read more)
“I really liked the selection that Tripp had to offer....”
Written on: 19/05/2011
I really liked the selection that Tripp had to offer. Being only small I was looking for a case that could hold quite a bit but was also light weight enough for me to handle. In the end I choose a super turquoise and pink flowery case that recently accompanied me on a 2 weeks trip to Mexico. The case was fantastic, plenty of room, good wheels, handles, lightweight and could be easily identified on the carousel or from outer space. On top of that the case was ridiculously cheap, delivery from... (read more)
“Very pleased with the technology laptop bag that I...”
Written on: 21/02/2011
Very pleased with the technology laptop bag that I recently purchased from Tripp. The bag is comfy, practical and well designed as my Dell laptop and all of its accessories fit perfectly inside. Swift delivery too so can only recommend. (read more)
“Tripp GT Red GT cabin...”
Written on: 28/01/2011
Tripp GT Red GT cabin suitcase:http://www.tripp.co.uk/products/tripp-gt-red-gt-cabin-suitcase/1215/
Not the cheapest suitcase that I have bought, but I have been really impressed with the build quality. The handles, casing, wheels and zips are all fantastically well made. I even like the colour :) love it!
(read more)
“My own experiences with Tripp have been good, I...”
Written on: 24/01/2011
My own experiences with Tripp have been good, I received a timely dispatch notification and it arrived on time! Case is bigger than what I thought it would be, but good value for money. Hopefully they will accept Paypal as a form of payment soon. (read more)
“I have just packed a large tripp suitcase only to find...”
Written on: 19/01/2011
I have just packed a large tripp suitcase only to find the zip is broken. I purchased this case on 18 1 09 but I have only used it once in jan 2010. this is an expensive item for only one trip. I am now without a large case for my holiday and will havwe ro make do with a smaller one as it is too late to replace it. I have the receipt and the label from the case with your promise to help your customer immediately.
Product code4285000o218001070 superlite extra large upright 78.5cm
(read more)
“I have needed a smart work bag for a while so I was...”
Written on: 18/01/2011
I have needed a smart work bag for a while so I was pleased to find one on Tripps site that looked both stylish and affordable. I find that their Harvard tote bag is both versatile and easy to use. I am not sure about its durability as I have only had the bag a short time but it does have a quality feel about it. The bag has plenty of room for my laptop and there are loads of discreet pockets to keep your bits in. The site was easy to use and delivery was fast too. (read more)
“Strangely enough I can tell by all the reviews I read...”
Written on: 02/01/2011
Strangely enough I can tell by all the reviews I read that I am not the only one who did have my brand new luggage damaged while using it for the first time! The durability is none in my opinion. It is one thing to see a luggage getting damaged after a few trips, after 6 months to 1 year but after the first use, that is unacceptable! I do not know what the other Tripp luggages are like but I strongly don't recommend the one I bought (Tripp Midnight ultra lite suitxase). And I am also... (read more)
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Showing 21 - 30 of 57 Reviews
“TRIPP GRAPHITE ULTRAGLIDE AUBERGINE ”
Written on: 22/12/2010
TRIPP GRAPHITE ULTRAGLIDE AUBERGINE
Absolute scam! Apparently my suitcase is worth £105, I paid £44 in a Debenhams store, two short trips later (in car then on train - no airports or airlines involved!) and the casing on one of the four wheels has broken, am taking it back tomorrow and if they don't replace then I will be formally complaining.
The design of the actual case is nice, but the 4 wheeled cases are very badly designed. Not only do they (as one previous reviewer said) keep falling...
(read more)
“Very impressed with my flight bag that cost me only...”
Written on: 22/12/2010
Very impressed with my flight bag that cost me only £13. To be honest it was a last minute buy before holiday but it did the job fantastically.
Lightweight, strong handles and comfy to sit on whilst waiting for the plane too. Jen
(read more)
“I bought a suitcase from Tripps last mega sale for £46...”
Written on: 17/12/2010
I bought a suitcase from Tripps last mega sale for £46 and it's been brilliant for the money. Good zips, plenty of space and hard wearing! The other makes were really expensive in comparison, so one of the better buys I have had this year! :) (read more)
“I recently bought an olive voyage cabin suitcase from...”
Written on: 08/12/2010
I recently bought an olive voyage cabin suitcase from Tripp and have been very impressed with the case so far. I didn't pay much for the bag and travel quite frequently so I didn't expect the bag to last as well as it has. Wheels and handle still in good shape despite taking quite a bit of a battering. 5 Star product. (read more)
“Amazing Service from Tripp Luggage Customer Service....”
Written on: 23/11/2010 by Stella J (1 review written)
Amazing Service from Tripp Luggage Customer Service. The zip went on my Tripp suitcase on the 3rd day of my holiday and I contacted tripp on my return. Amazing Service at Tripp and they enquired if I would prefer Tripp Luggage to collect and replace or if I preffered I could take it to a debenhams store for an exchange. I have decided to take my Tripp suitcase to the Guildford Store to replace. The large Tripp suitcase is the first suitcase that I have ever had that does not crease my... (read more)
“I can hardly believe all the negative reviews. My...”
Written on: 02/11/2010
I can hardly believe all the negative reviews. My family have several Tripp suitcases bought at Debenhams and we love them. The only complaint is we have is that one particular style and size which I would love to buy again no longer seems to be part of any range. (read more)
“Dissappointing. I bought my large suitcase in the...”
Written on: 18/10/2010
Dissappointing. I bought my large suitcase in the Debenhams sale for £42. Reduced from £110 but to be honest I've never seen them at full price - think this may be a marketing ploy. Anyhow after returning from my 1st trip abroad I discovered the plastic casing on the frame had come away on the outside leaving it exposed and vulnerable to breakage on my next trip. I returned the suitcase to Debenhams where they refunded it. Probably won't buy again! (read more)
“I have only travelled twice with this bag and so...”
Written on: 13/10/2010 by SuzanneBryant (1 review written)
I have only travelled twice with this bag and so cannot comment on its durability, however, the ****** thing keeps falling over! The four wheels are impractical for two reasons, firstly it makes the bag really unstable, I was constantly picking it up from its fall, once the bag was heavy the second not so much, so it's not a weight/imbalance issue. Secondly, they are unecessary, two wheels and two 'rests' works far better and reduces the bag's height dimensions also (an important factor if... (read more)
“I am very happy with my new Tripp cabin bag! I had...”
Written on: 01/10/2010
I am very happy with my new Tripp cabin bag! I had spent the best part of last weekend looking up and down the high street for something of similar quality but they were all 30% more expensive than what I found online. I was initially a little bit nervous of ordering it having not actually seen the bag, but I really am pleased with what I have been sent. It's nice and light with a good handle, wheels and pockets! Well recommend, just got to use it now lol (read more)
“yeah tripp suitcases are really good,shame that...”
Written on: 09/06/2010
yeah tripp suitcases are really good,shame that debenhams staff dont make life a little easier for the tripp staff.i'll never shop in debenhams again. (read more)
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Showing 31 - 40 of 57 Reviews
“i bought a tripp suitcase about two years ago, it's...”
Written on: 27/04/2010
i bought a tripp suitcase about two years ago, it's lock broke on the first trip, then the lining started coming away, the wheels kept locking, and now the handle won't come up so i can't even pull it along! such a shame as it was a handy size and had 4 wheels which i found really useful. (read more)
Susan Wiggins's Comment
Written on: 01/05/2010
i bought a tripp suitcase about two years ago, it's lock broke on the first trip, then the lining started coming away, the wheels kept locking, and now the handle won't come up I contacted tripp and got excellent customer service.
<br/>Cases replace with the lock system looks a better design. Well done Tripp!!
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“Absoloutley amazing Tri-Fold Garment lugguage from...”
Written on: 13/03/2010 by archiechan (2 reviews written)
Absoloutley amazing Tri-Fold Garment lugguage from James & Longbourne, love the durability, the space, and comes iwth a fantastic Zip-Away Laptop bag. Have travelled many times with this piece and complies even with the Budget Airlines for Carry-On - and what's more, with the Zip-Away Laptop bag attached to the garment bag - it is is only ONE bag! Easy to carry - Superb design. (read more)
“I bought a Tripp Voyage Cabin Suitcase when I found...”
Written on: 12/03/2010 by emsmayer (5 reviews written)
I bought a Tripp Voyage Cabin Suitcase when I found out there was a size limitation on our cabin luggage. I typically found this out only a week before we were due to leave, so I had to find one relatively fast! I guess I choose the Tripp voyage cabin suitcase because of the way it looked and the reputation of the brand for quality luggage. After ordering from their website I did start to question whether I needed to spend that much on a suitcase, but later found it to be well worth the... (read more)
“Bought a trip case over a year ago - on its 3rd use,...”
Written on: 27/02/2010
Bought a trip case over a year ago - on its 3rd use, the zip on the front pocket appeared to be broken. I sent an enquiry to tripp's website and within minutes got email responses back - all I had to do was take it into the store I purchsed it for an inspection - when I did the next day, the store agreed it was a manufacturing fault with the zip and offered me an immediate replacement. Only disappointment is that they no longer make the same model of case I had (which was great on... (read more)
“On arrival at holiday destination it was raining. ...”
Written on: 19/02/2010
On arrival at holiday destination it was raining. Waited under a bus shelter with case on seat and had a 5 minute walk the other end in the rain. When I opened the case in the hotel the rain had seeped in all around the zip, onto the lining and my clothes. Tripp will only do something if there is a manufacturing fault - but this seems to be a design fault so I shall be looking for a new case which will not be a Tripp. Someone should tell you whether to expect waterproof or not. (read more)
“I have not been very happy with the quality of my...”
Written on: 09/02/2010
I have not been very happy with the quality of my suitcase. On using it for my first flight, the handle broke before I even got the suitcase to my car and by then it was too late to swap all my clothes to another one so had to resort to opening up my suitcase to get the handle to fold down when I got to the airport. Not particulary practical and easy to use! On arriving home, I went to Debenhams to discuss it and recently got round to changing it. They do not fix the suitcases so I had to... (read more)
Catrose's Comment
Written on: 08/06/2010
I found this review very helpful because...I had a similar experience but put it down to ill-luck and never bothered going back to the store. I just went and bought another one. Nothing these days is made to last so not surprised with the work that goes on in these enlightened times. It's the throw-away society, easy come easy go!!!
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“I always presumed Tripp would be expensive, but after...”
Written on: 25/11/2009 by maraham (1 review written)
I always presumed Tripp would be expensive, but after reading these reviews I decided to check out the website. I was delighted to find that there was 70% off the 'express rose' suitcase I wanted, I got it for £42.00!! It arrived within two days of ordering and looks fab and like it will probably be hard wearing. Good to see that they have Jasper Conran luggage as well, I love the tote bags and am hoping hubby will treat me for xmas.
All in all, nothing to complain about.
(read more)
“absoloutley amazing lugguage from Tripp, love the...”
Written on: 23/09/2009
absoloutley amazing lugguage from Tripp, love the durability, the space, and comes iwth a fantastic gurantee, had a little mishap at the airport, and the customer service assistant was very helpful , no hassles, or time delays in repairs just choose your new case and your off! (read more)
Apemonkeyman's Comment
Written on: 09/10/2009
How did the case fail to require replacement? I wouldn't want to buy something that is likely to fail on 1st use, no matter what the customer service is like!
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“Just received my tripp suitcases ordered on Tuesday...”
Written on: 23/07/2009
Just received my tripp suitcases ordered on Tuesday eve after being let down by another supplier. Just wanted to say really nice quality & that order to delivery time exceptional. Thank you & keep up the good work. (read more)
“I recently contacted Tripp Luggage Direct to place an...”
Written on: 21/06/2009
I recently contacted Tripp Luggage Direct to place an order as for some reason their website kept freezing. I called more then 20 times to get through, but when I did the customer service advisor stated that they were very busy and had to call me back later on when things quiet down. I was so shocked to hear this, you would of thought a company like Tripp would have more staff to help, not only that, but in this period in life, where money is a problem, and everyone is worried about it, they... (read more)
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Showing 41 - 50 of 57 Reviews
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Wmere2115's Comment
Written on: 16/03/2013
We had a 2 year old case where the wheels jammed and wore flat and, having read this review, with some trepidation sent pictures to Tripp enquiring for spares and they promptly sent a replacement case under warranty without asking for the original receipt and with a minimum of fuss. We have several Tripp cases. They are cheap compared to other makes but this was the first to have a problem and it was quickly fixed. Good service!