Match.com Reviews - www.uk.match.com

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Latest Reviews

★☆☆☆☆

“Shocking ”

Written on: 30/07/2015 by Nousername1808 (1 review written)

Match.com is awful. You cannot do anything without paying even though it pulls you in with its free. I've been trying and trying to delete my account but it's not giving me the option it says on the help pages. I hate match.com Why can't you just get a direct link from the delete help pages to your account to delete like other dating sites? Oh that's right because they want to mug you off. The customer service is rubbish too. Im overly frustrated with it. Also the website is so old school… Read Full Review

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★☆☆☆☆

“Nothing works, shocking customer support - AVOID”

Written on: 27/07/2015

Very expensive subscription/upgrade for a badly broken website with terrible customer care. I signed up to this site about a year before, but was only on about a month then left (I'd met someone, not on the site). Joined up again about a year later by reactivating my old account, of course now the information needs updated. No. Several attempts to save new text and new location etc, just simply didn't work. Plus I'd paid the upgrade for 'unavailable mode' for the IM but it kept switching me… Read Full Review

Nousername1808's Comment

Written on: 30/07/2015

This is exactly right!

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★☆☆☆☆

“Automatic renewal - no refund”

Written on: 16/07/2015 by JimBergerac222 (1 review written)

I joined Match last December for 6 months, at £77. I didn't enjoy the site at all, the search engine on the site never worked and I didn't meet a single normal person on the site. I gave up after 3 months. When I joined I was certain I cancelled the automatic renewal, but in June looking at my credit card statement I saw I was charged £77 again from Match. I wrote asking for a refund saying that I did not want the service for the next 6 months and that I was sure I cancelled the renewal on… Read Full Review

Popjoy14's Response to JimBergerac222's Review

Written on: 19/07/2015

That's the problem with many internet dating sites. I think that most make a significant amount of their profit from subscribers. It seems that you may not have cancelled your subscription properly as match.com would have sent you an email confirming that this has been done. I've kept the email they sent to me just in case they do take money from my credit card without permission.
The problem when trying to cancel your subscription is that both match.com and eharmony asks endless questions amounting to 'are you sure you want to cancel? Are you really really sure? If you cancel, you'll be missing out...are you really, really, really sure you want to cancel?' At the end of each question, you must click the correct icon to continue successfully with the cancellation process.
Eharmony, however, took money from my credit card without permission, and I know that I fully cancelled my subscription because I checked several times, and also on my profile page, a little orange icon on the top left side of the page read 'Your subscription is coming to an end. Renew now'. Eharmony does not send you a confirmation of cancellation email - at least they did not then.
I trust match.com far more than eharmony, especially as eharmony markets itself as a trusted site. Also I've had dates with match.com whilst NONE on eharmony.

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★☆☆☆☆

“Automatic renewal - no refund”

Written on: 16/07/2015 by JimBergerac222 (1 review written)

I joined Match last December for 6 months, at £77. I didn't enjoy the site at all, the search engine on the site never worked and I didn't meet a single normal person on the site. I gave up after 3 months. When I joined I was certain I cancelled the automatic renewal, but in June looking at my credit card statement I saw I was charged £77 again from Match. I wrote asking for a refund saying that I did not want the service for the next 6 months and that I was sure I cancelled the renewal on… Read Full Review

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★★★★★

“met my dream girl ”

Written on: 11/07/2015 by Jayf110 (1 review written)

i met my dream girl on match turned out we had met somehow in the past but never spoke (mutual friends) we have been on countless holidays and have been so happy, the renewal system is bad but only if your stupid enough to let it bite you! have fun people the right persons waiting for you… Read Full Review

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★☆☆☆☆

“Dishonest automatic renewal policy AVOID ”

Written on: 01/06/2015 by julesanne65 (1 review written)

I had heard from other reviews this company had a dishonest renewal policy. Even after you cancel they take another payment. I cancelled my renewal as soon as I joined as a full member. I kept receiving mail fro Match trying to get me to renew it again but I didn't. Despite cancelling they took the next payment anyway. I have queried it and they say they can't trace the cancellation. They definitely have a record of it but their emails have been deleted from their site. Contacted my credit… Read Full Review

Popjoy14's Response to julesanne65's Review

Written on: 02/06/2015

I've used a range of dating companies and the only on that I've had problems with when cancelling my subscription were:
1) Be2 whence I had to fax information to offices in Belgium or some other European country details I why I wanted to cancel. They did cancel my subscription within a few days but I won't use that company again i spite of the fees being very reasonable.
2) Eharmony - they took money from my credit card even though I cancelled my subscription. I will never use them again.
All the others, including match was just a simple matter of cancelling on-line - quite straight forward really.

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★☆☆☆☆

“CUSTOMER AGENTS AND CANCELLATION MEMBERSHIP ”

Written on: 27/05/2015

I HAVE JOIN THIS SITE IN NOVEMBER WITH A VIEW OF POTENTIALLY MEETING ANOTHER PROFESSIONAL PERSON. I FOLLOWED THEIR TERMS AND CONDITIONS AND HOPE TO ENJOY THE 6 MONTH SUBSCRIPTION. ALMOST STRAIT AWAY THEY HAVE SOLD MY DETAILS AND I WAS EXPOSED TO A BARRAGE OF WINKS FAVOURITE CLICKS BY 17,18,19, YEARS OLD RUSSIAN UKRAINIAN YOUNG WOMEN DEMANDING TO BE CONTACTED ON THEIR PRIVATE EMAILS ETC. I FINALLY DECIDE TO CANCEL MY AUTOMATIC RENEWAL, SO I DON'T WAIST ANY MORE TIME WITH MATCH.COM, I WENT ON… Read Full Review

Popjoy14's Comment

Written on: 29/05/2015

A strange review. From experience, you just have to cancel your subscription online after 24hrs of making payment. Very similar to other online dating sites like eharmony. But unlike eharmony, Match.com sends you a confirmation email to tell you that your subscription has been cancelled.

Even though I cancelled my subscription with eharmony, they still took money from my credit card without giving me any warning, and without my permission.

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G6Bma's Comment

Written on: 30/06/2015

the company also runs owns dating direct same sight policys different name. been member for 6 mouths no dates fortcoming / also have to cancel autorenew yes hard these sights are people who run them you don't get dates only wincks views no dates wasrte time money effort as for autorenew its rip off.

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★☆☆☆☆

“dodgy clientele. ”

Written on: 26/05/2015 by 156Cochrane (1 review written)

Signed up hoping to meet some decent men. Got loads of views, winks. Mostly from faceless characters, most widowed, most with Masters education, mostly foreign - Roma, Barcelona, Latvia, NY, France .... all with the same dodgy approach asking for email address. One claimed to be a sergeant major working in Afghanistan and when I inquired which regiment he served in he replied Sergeant Major. I had previously seen a note about filters or limiting the approaches that are made but upon… Read Full Review

G6Bma's Comment

Written on: 30/06/2015

dating direct is also run by the same company people as match same thing different name . iam single man I joined in march 2015 for 6 mouths to sep 2015 as u say thinck lot ladies on there are bogus sent over 100 messages very little replys but lots views. when you complain you get all the excuse why these ladys want date . like you with match I feel I wasted my time money effort trusting dating direct .com to come up with the goods ie dates.

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★☆☆☆☆

“waste of money ”

Written on: 23/05/2015 by dorisday03 (1 review written)

Joined this site one month ago have been winked at and e-mailed by young men who just want 'fun', men who look like my dad and men living 100's if not thousand's of miles away. Match affinity 'matches' you but gives no profile or picture of the man you have been matched to! When I give fèedback through the site I was told I am matched according to my criteria for a date But I was matched with men younger/older then my criteria znd men who want a woman without children - I have 3!! Save your… Read Full Review

G6Bma's Response to dorisday03's Review

Written on: 30/06/2015

datind direct .com is the same sight as match.com . iam 50 single male had the very same problems you don't get dates but you get messed around waste of time money effort .

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★★★★☆

“Satisfactory so far”

Written on: 21/05/2015 by popjoy14 (2 reviews written)

Having been on eharmony, Match.com is very refreshing. It's more fun and the experience is much more positive. Their 6 a day matching system is rubbish and you get a few fake people trying to contact you from Spain but these a easy to spot. Within my first week of joining I had two conversations -looking promising which is more than I ever had during my several moths on eharmony… Read Full Review

G6Bma's Response to popjoy14's Review

Written on: 30/06/2015

glad working for you lot us it did not waste money as its sister site dating direct .com

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★★☆☆☆

“Match to a flame?”

Written on: 19/05/2015 by Funnster (1 review written)

Match.seems innocent enough. it seems to really try and care for the single person looking for somebody!...BEWARE!! once match.com/Match Affinity have your Credit Card details they charge you months down the line for a  membership fee. They charged me £180 when I had cancelled my membership six months before. What they say is... 'To stop/cancel your membership click here'. But do they give you any way of contacting them to cancel any future payments? Answer: NO!! I have looked on the… Read Full Review

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★☆☆☆☆

“Auto Renewal rip off ”

Written on: 29/04/2015 by 463Stiles (1 review written)

To be fair... the site is OK The billing and auto renewal is to the point of fraud. I cancelled my auto renewal 1 year ago, and then in 2015 it auto renewed.. I have a confirmation e-mail match from 2014 stating auto renewal had been cancelled. After talking to customer services this does not count ! and is likely to be self generated. At this stage it looks like I am not getting a refund... I would never use or recomend them based on this .. use POF… Read Full Review

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★☆☆☆☆

“Disgusting , fraudulent company! Shocking customer...”

Written on: 26/04/2015 by Jonathonq390 (1 review written)

Beware match.com they will do all they can to trick you and trap you into an automatic renewal. They then make it as difficult as possible to complain and before you know it the are scamming you for large sums of money. They do not match you in any way! And the only time they seem to put any effort in is when you subscription expires. You will suddenly get loads of views on your profile. It's one thing for them to make mistakes, but to to treat customers the way they do is darn right… Read Full Review

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★☆☆☆☆

“Automatic renewal DISGRACEFUL”

Written on: 21/04/2015 by Taylorm177 (1 review written)

I have never used internet dating before and as Match has a good reputation I thought I would give it a go. I signed for 3 months didn't see anyone who I wanted to contact and wanted to end my account but couldn't remember the date .I checked my credit card statement a they had automatically renewed my account for 3 months at a cost of £59.97. I had received no email or reminder. I automatically cancelled my subscription and rang them they were adamant that they would not return my money so… Read Full Review

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★☆☆☆☆

“This site sucks!”

Written on: 17/04/2015 by Ahmed31 (1 review written)

I went on to this site with an open mind. In my search I put in 6 criteria - age, ethnicity, religion, education, smoking and distance, all of which were quite broad I got precisely 6 search results! I was inundated with winks and favourites from people half my age. While this was very flattering, it didn't do much in terms of finding a suitable partner. I got the feeling that there are a great deal of fake profiles on the site. I also received numerous IM requests, all from people who… Read Full Review

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★★☆☆☆

“A terrible way to treat customers”

Written on: 04/04/2015 by Rossatron (1 review written)

I have subscribed to Match a few times. To be honest I really don't like the company, they are almost impossible to contact when there is a problem. I really don't like the way they automatically roll over your subscription even if you only want it for a month. Instead of giving you the option to JUST have one month, you have to remember when your subscription ends and then stop them from renewing it. Awful way of treating your customers! If every company did that we would spend all our time… Read Full Review

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★☆☆☆☆

“Not a site one can trust”

Written on: 20/03/2015 by 393Penn (1 review written)

Only been subscribed on Match.Com for two months and at first I thought I was losing my marbles! I have received winks that would disappear when I acknowledged them, people have appeared in my favourites when I haven't even viewed them and vice versa. Today I have discussed with someone a wink he sent on 04/02/15 but he didn't reply to my email and then he put on his profile that it would be polite to receive replies even negative ones when he contacts someone. This prompted me to discuss the… Read Full Review

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★☆☆☆☆

“Greed and lies. Suspected fraud.”

Written on: 18/03/2015 by mr.otis (1 review written)

Signed up for one month, only after seeing a profile I found interesting. The profile was from user name MA66 in Cove, Strathclyde. Turned out there is a town called Cove, but it isn't in Strathclyde. After exchanging a few messages, I felt I was being groomed. So I asked for 'her' postcode, so I could look up the area on Google Maps. The response was immediate. The profile disappeared, as did all the email exchanges. I don't believe a user could do this; it had to be Match.com itself.  I've… Read Full Review

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★☆☆☆☆

“Do NOT get involved ”

Written on: 17/03/2015 by Elijahh278 (1 review written)

Match.com is run by deceitful people. Expensive, often difficult to leave. Men outnumber women massively so unless you're a model worth millions you'll get zero replies to you're messages. Most of the few 'real' women's profiles are those of ugly, obese liars with no social skills or even outright personality disorders. In short a royal balls up for any ordinary Joe who hopes to meet a Jane… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 05/03/2015 by qfCarney496 (1 review written)

Do not waste your money on this appalling site. This site misleads and does not not do what it says, The Daily 6 matches which are supposed to match your criteria are a joke. In the 2 months I have been on this site not one of these people has matched my criteria eg I have put smoking is a problem, yet I get smokers, I have put an age range 40-48, I get over 50's, I would like someone sporty, the matches I've been sent look they've never done a days exercise in their life - you get the… Read Full Review

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