Match.com Reviews - www.uk.match.com

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Latest Reviews

★★☆☆☆

“Sharing your information with 3rd party companies”

Written on: 17/11/2016 by 310Patterson (1 review written)

Very dodgy site, I received many fake emails from PayPal and other company since I started Match.com, almost losing all my data in my computer, thankfully saved by my server Virgin Media.after few days being with Match.com I noticed a text on my profile which it wasn't belong to me and I wasn't able to delete it then I decided to delete my account but It is really hard to delete your account they do not give you enough information, very poor communication, please please please be very careful… Read Full Review

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★☆☆☆☆

“Fake and Rip off!”

Written on: 15/11/2016 by GideonGarza60 (1 review written)

When it comes to the end of your time with Match.com BEWARE, they very cleverly automatically renew your subscription even if you dont want them too. I spent the weekend trying to cancel my profile but because it wasn't more than 48 hrs they blocked me from doing this and just took the money anyway!! I spent two days trying to get through on the phone but they are constantly experiences a high volumes of calls. Now of course I can understand why. I also had a lot of fake profiles. One minute… Read Full Review

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★☆☆☆☆

“Steel your money out off your bank account and no one...”

Written on: 03/10/2016 by anndrew19041966 (1 review written)

Steel your money out off your bank account and no one to contact to get it back this is highway robbery… Read Full Review

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★★☆☆☆

“Read the fine print”

Written on: 05/09/2016 by elleann32 (1 review written)

I tried this dating site for 3 months and I was approached by a lot of less than desirable men. Most of them where perverted, wouldn't take no for an answer and would be very vulgar. The ones that weren't that way where only on the sight to "have fun" not be serous when it came to dating. So when my three months where up I just assumed unless I asked to resign up my account would just be canceled. Wrong. I was just charged $70 for a site I haven't used in over a month and when I asked if there… Read Full Review

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★☆☆☆☆

“Total rip off. Avoid. Sneaky billing system.”

Written on: 12/06/2016 by whitey4652 (1 review written)

They tried to take double the amount that I agreed (£60 for 6 months, they tried to take £120) straight from my account. I suspended the payment before they could take it and now they do not even accept that the company did anything wrong! Refused a refund. So I got about 6 weeks use for £60! Stick to POF, much more ethical… Read Full Review

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★☆☆☆☆

“Fake”

Written on: 08/06/2016 by Rnaregeen (5 reviews written)

I don't advice this service anyone who is looking for relationship. You will find only fake profiles and nothing else… Read Full Review

Popjoy14's Response to Rnaregeen's Review

Written on: 08/06/2016

i would also advise people not to pay to use any dating sites. They (eharmony, match, zoosk...) are full of fakes but match is the less of the evils. Also, at least match don't make up positive fake reviews and put them on sites like this.

Use a free dating site - at least you won't waste money viewing fake profiles

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★☆☆☆☆

“Bewares of fake profiles and automatic subscription...”

Written on: 06/06/2016 by Londongirl8 (1 review written)

I nearly got tricked by someone on Match who pretended to me a 'successful business man', living Hampshire but he turned out to be a schemer living in Benin, Africa. Thankfully he wasn't as smart as he thought he was and I caught him out before he managed to trick me. The site itself is not very good and I recommend cancelling the automatic renewal ASAP after joining!… Read Full Review

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★☆☆☆☆

“Poor customer care and full of ads even for paying...”

Written on: 08/05/2016 by Collins229 (1 review written)

I have used the site before and in the past found it superior to competition. However it is now saturated with video adverts that play repeatedly on the sidebar which are irritating given that you are a paying member. The site also suggests matches for you that may not have logged on for 3 months, the pages don't refresh properly and may suggest 2k hits but scroll down to show you same members. It may have many bugs and then when you try to contact administration the site sends you in a… Read Full Review

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★★☆☆☆

“one of the worst sites for customer service ”

Written on: 13/04/2016 by Boyle451 (1 review written)

Most dating sites have people who are not who they say they are. Went on Match.com because I thought paying would give more genuine people. Wrong. Lots of people who just want surreal internet and players. Couldn't get on customer service chat online each time I tried and had to high rate number to speak to customer service. Never received follow up despite asking for it. Received emails from site saying people had viewed when they hadn't and could not even get some of them up on site… Read Full Review

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★☆☆☆☆

“illegal faudsters ”

Written on: 07/04/2016

Please avoid this company at all measures!!! They reactivate your auto enrol membership without your knowledge or any confirmation from them. They do this even though you deactivate the auto renewal of the account. They will tell you that you did it , and charge you the normal fees/subscriptions ! After many emails and phone calls you get nowhere with the Match.com customer support service. So in the end I issued a Small claims court order against them and I won the case ! They had to pay all… Read Full Review

Popjoy14's Comment

Written on: 10/04/2016

i've used match.com and it's one of the better fee paying sites. Unlike eharmony, I actually managed to have a few dates, and I had no problem with auto-renew in terms of subscription. If you don't want to pay for internet dating, try POF.com or Tinder - they are very good

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★☆☆☆☆

“Match Made in Hell”

Written on: 16/03/2016

Similar experiences to other users. Hardly used my initial subscription as wasn't meeting anyone suitable, and received several creepy messages. I missed the automatic renewal date by a few days. So they debited my account by another £60. Tried to contact, expecting they would be negotiable as are most reputable companies, and encountered the worst customer service I have ever received anywhere. Rude responses that didn't acknowledge my query and an absolute refusal to consider refunding or… Read Full Review

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★☆☆☆☆

“corrupt fake thiefs”

Written on: 16/03/2016 by rubyrubyruby67 (1 review written)

match.com took money from my account without my confirmation after my agreed trial few months was up. i was tricked by the small print when i stupidly signed up to this company i managed to retrieve the money through my bank pursuing them. i am no longer a member and yet my profile is still up and active as I receive up to ten emails a day about members looking at my profile.i feel pestered and irritated. They are tricking and wasting vulnerable peoples time and money not to mention the trust… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 20/02/2016 by wenlock (1 review written)

Debited my account without authorisation, even though I'd cancelled my subscription! Claim to have a 'dedicated customer care' but try finding an e-mail or postal address; obviously make it difficult for a reason. Found a postal address through Company House. They took several weeks to respond to my registered delivery! Encountered liars and many, although active not responding. A waste of time and hope this deters you from joining. … Read Full Review

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★☆☆☆☆

“Worst site ever!”

Written on: 15/02/2016 by 1974McCarty (1 review written)

I originally signed up for a 6 month subscription. I cancelled my automatic renewal as I was thinking of renewing for a shorter period of time. Upon my renewal date I clicked on 'renew' thinking it would give me the option of selecting which kind of subscription I wanted instead it immediately renewed for 6 months and took over £200 from my credit card! They appear to have upgraded my account and I have no idea what the £200 is for! E-mailed match numerous times who refused to reimburse… Read Full Review

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★☆☆☆☆

“A Complete Rip Off - Dont Use Them”

Written on: 10/02/2016 by Hicks2 (1 review written)

I cancelled my auto-renewal to avoid them just taking more money, as soon as I did, all the automatic notifications stopped. I emailed their customer service team who eventually replied saying the problem was with my email filters, but the emails suddenly started again. One week later they stopped !. Other people have reported the same, it seems that even if you have a valid paid for subscription, they deliberately disable functionality of their site if you cancel your auto renewal. What a… Read Full Review

Popjoy14's Comment

Written on: 11/02/2016

I've used Match.com and found the cancellation of auto renew a straight forward process. You do have to answer 'are sure you want to cancel?' questions a few times, just like eharmony. Eharmony, however, took money from account without permission - this from a so called trusted site. Also, I found that on match.com, things do happen and at least you get dates. Nothing ever happened on eharmony.
If however, you don't want to pay to join a fee paying dating site try Tinder or POF. You won't come away thinking 'what a waste of time'. They are actually quite good too.

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★☆☆☆☆

“Mislead and take your money!”

Written on: 31/01/2016 by Malloyub409 (1 review written)

Please be aware that these sneaky people make it near to impossible to cancel your membership! If you pay and join with a credit card on the app, these is NO WAY to cancel your subscriptions on the app! Also if you view your subscription on the app, it shows an Expiry date, and in green says 'restore previous subscription. DO NOT assume that this means your membership is cancelled! Customer services are totally unhelpful and will not refund you, even though there app is lacking in… Read Full Review

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★☆☆☆☆

“I cancelled my auto-renewal as I had heard so many...”

Written on: 27/01/2016 by 41Alvarado (1 review written)

I cancelled my auto-renewal as I had heard so many horror stories about Match continuing to take money. As soon as I did, the auto email notification function stopped working, even though I still have a paid for subscription ! Complete rip-off !… Read Full Review

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★☆☆☆☆

“mostly spam”

Written on: 19/12/2015 by johnnyegglightly (2 reviews written)

This is owned by the Match Group who is known to be unethical use fake profile and spam they own Tinder Ok Cupid and now POF too,sine taking over pof the site is totally fake with spam messages being given out to guys . Horror stories of details being put on the internet by Vindictive staff like Maya_revisited who spends her time moderating pof forums which is a disguise and no more than an unethical playground where people who do nothing get banned but abuse can stay it has completely been… Read Full Review

Popjoy14's Response to johnnyegglightly's Review

Written on: 29/12/2015

I know of quite a few people who have met on match.com, POF and even Tnder, and though I agree that there are lots of fake profiles on all dating sites, I believe that the success rate is higher than other sites because of the vast amount of genuine people that use them. If it means that more people will be drawn to match.com, POF and Tinder, then I think it's a good thing that those sites merge.
There's not many reputable dating sites out there but an alternative site is Elitesingles.co.uk. They are a much better version eharmony which is absolutely dire. With elitesingles.co.uk you still have to fill in a long questionnaire, and the subscription fees are hugely expensive but it more fun and interactive than eharmony. I have yet to meet anyone who has met on eharmony or who has anything to good to say about them.

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★★★★★

“Now I'm a Mrs.....”

Written on: 17/12/2015 by thCleveland215 (1 review written)

Cannot fault this site. Met many great people had some short relationships, made some good friends and met my wonderful husband. You have to put the effort in but cant understand people saying they got no replies or fake winks etc before you pay. And if you want a free website then go to a free one. Match is a paying site so of course free options are going to be limited! Also had no problems cancelling and rejoining which I did several times. Would highly recommend....and do! All my single… Read Full Review

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★☆☆☆☆

“Terrible service!!!”

Written on: 09/12/2015 by 321Amy (1 review written)

Do not use match.com!!! Terrible customer service, you get automated responses and don't actually read any emails properly before responding! They will take a lot money from your bank account without even telling you!! The app is awful, shows you matches from completely different countries, and thats if it even shows you the right gender that you specified!! avoid at all costs!!!… Read Full Review

Popjoy14's Response to 321Amy's Review

Written on: 11/12/2015

If you think Match is terrible, then try eharmony. No other dating site is as bad as eharmony. A few months ago, Match was about to take money from my account because I forgot to cancel my subscription. I emailed Matched and they stopped money from be taken out of my bank account, and this was during 48hr period before the subscription end date when they don't normally allow a refund.
The response from Match was a personal one.
Eharmony took money from my account even when I clearly cancelled my subscription.

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321Amy's reply to Popjoy14's Comment

Written on: 12/12/2015

I have heard harmony is bad, but I personally didn't receive great customer service from match. I had cancelled my subscription but they still took 2 lots of payment out of my account and refused to refund me the money (they claim I had restarted my subscription, which I hadn't). Initially I was getting automated responses until after a few emails a person actually responded, but even then they weren't properly reading my emails.

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