Match.com Reviews - www.uk.match.com

★☆☆☆☆
1.3 / 5
462
6% of users recommend this
  • Ease Of Navigation

  • Value For Money

? Ask our helpful community of experts about this product or company
Match.com www.uk.match.com - Ask a question now

Media Gallery for Match.com www.uk.match.com

Match.com www.uk.match.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor customer care and full of ads even for paying...”

Written on: 08/05/2016 by Collins229 (1 review written)

I have used the site before and in the past found it superior to competition. However it is now saturated with video adverts that play repeatedly on the sidebar which are irritating given that you are a paying member. The site also suggests matches for you that may not have logged on for 3 months, the pages don't refresh properly and may suggest 2k hits but scroll down to show you same members. It may have many bugs and then when you try to contact administration the site sends you in a… Read Full Review

Report this review
★★☆☆☆

“one of the worst sites for customer service ”

Written on: 13/04/2016 by Boyle451 (1 review written)

Most dating sites have people who are not who they say they are. Went on Match.com because I thought paying would give more genuine people. Wrong. Lots of people who just want surreal internet and players. Couldn't get on customer service chat online each time I tried and had to high rate number to speak to customer service. Never received follow up despite asking for it. Received emails from site saying people had viewed when they hadn't and could not even get some of them up on site… Read Full Review

Report this review
★☆☆☆☆

“illegal faudsters ”

Written on: 07/04/2016

Please avoid this company at all measures!!! They reactivate your auto enrol membership without your knowledge or any confirmation from them. They do this even though you deactivate the auto renewal of the account. They will tell you that you did it , and charge you the normal fees/subscriptions ! After many emails and phone calls you get nowhere with the Match.com customer support service. So in the end I issued a Small claims court order against them and I won the case ! They had to pay all… Read Full Review

Popjoy14's Comment

Written on: 10/04/2016

i've used match.com and it's one of the better fee paying sites. Unlike eharmony, I actually managed to have a few dates, and I had no problem with auto-renew in terms of subscription. If you don't want to pay for internet dating, try POF.com or Tinder - they are very good

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Match Made in Hell”

Written on: 16/03/2016

Similar experiences to other users. Hardly used my initial subscription as wasn't meeting anyone suitable, and received several creepy messages. I missed the automatic renewal date by a few days. So they debited my account by another £60. Tried to contact, expecting they would be negotiable as are most reputable companies, and encountered the worst customer service I have ever received anywhere. Rude responses that didn't acknowledge my query and an absolute refusal to consider refunding or… Read Full Review

Report this review
★☆☆☆☆

“corrupt fake thiefs”

Written on: 16/03/2016 by rubyrubyruby67 (1 review written)

match.com took money from my account without my confirmation after my agreed trial few months was up. i was tricked by the small print when i stupidly signed up to this company i managed to retrieve the money through my bank pursuing them. i am no longer a member and yet my profile is still up and active as I receive up to ten emails a day about members looking at my profile.i feel pestered and irritated. They are tricking and wasting vulnerable peoples time and money not to mention the trust… Read Full Review

Report this review
★☆☆☆☆

“Useless”

Written on: 20/02/2016 by wenlock (1 review written)

Debited my account without authorisation, even though I'd cancelled my subscription! Claim to have a 'dedicated customer care' but try finding an e-mail or postal address; obviously make it difficult for a reason. Found a postal address through Company House. They took several weeks to respond to my registered delivery! Encountered liars and many, although active not responding. A waste of time and hope this deters you from joining. … Read Full Review

Report this review
★☆☆☆☆

“Worst site ever!”

Written on: 15/02/2016 by 1974McCarty (1 review written)

I originally signed up for a 6 month subscription. I cancelled my automatic renewal as I was thinking of renewing for a shorter period of time. Upon my renewal date I clicked on 'renew' thinking it would give me the option of selecting which kind of subscription I wanted instead it immediately renewed for 6 months and took over £200 from my credit card! They appear to have upgraded my account and I have no idea what the £200 is for! E-mailed match numerous times who refused to reimburse… Read Full Review

Report this review
★☆☆☆☆

“A Complete Rip Off - Dont Use Them”

Written on: 10/02/2016 by Hicks2 (1 review written)

I cancelled my auto-renewal to avoid them just taking more money, as soon as I did, all the automatic notifications stopped. I emailed their customer service team who eventually replied saying the problem was with my email filters, but the emails suddenly started again. One week later they stopped !. Other people have reported the same, it seems that even if you have a valid paid for subscription, they deliberately disable functionality of their site if you cancel your auto renewal. What a… Read Full Review

Popjoy14's Comment

Written on: 11/02/2016

I've used Match.com and found the cancellation of auto renew a straight forward process. You do have to answer 'are sure you want to cancel?' questions a few times, just like eharmony. Eharmony, however, took money from account without permission - this from a so called trusted site. Also, I found that on match.com, things do happen and at least you get dates. Nothing ever happened on eharmony.
If however, you don't want to pay to join a fee paying dating site try Tinder or POF. You won't come away thinking 'what a waste of time'. They are actually quite good too.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Mislead and take your money!”

Written on: 31/01/2016 by Malloyub409 (1 review written)

Please be aware that these sneaky people make it near to impossible to cancel your membership! If you pay and join with a credit card on the app, these is NO WAY to cancel your subscriptions on the app! Also if you view your subscription on the app, it shows an Expiry date, and in green says 'restore previous subscription. DO NOT assume that this means your membership is cancelled! Customer services are totally unhelpful and will not refund you, even though there app is lacking in… Read Full Review

Report this review
★☆☆☆☆

“I cancelled my auto-renewal as I had heard so many...”

Written on: 27/01/2016 by 41Alvarado (1 review written)

I cancelled my auto-renewal as I had heard so many horror stories about Match continuing to take money. As soon as I did, the auto email notification function stopped working, even though I still have a paid for subscription ! Complete rip-off !… Read Full Review

Report this review
★☆☆☆☆

“mostly spam”

Written on: 19/12/2015 by johnnyegglightly (2 reviews written)

This is owned by the Match Group who is known to be unethical use fake profile and spam they own Tinder Ok Cupid and now POF too,sine taking over pof the site is totally fake with spam messages being given out to guys . Horror stories of details being put on the internet by Vindictive staff like Maya_revisited who spends her time moderating pof forums which is a disguise and no more than an unethical playground where people who do nothing get banned but abuse can stay it has completely been… Read Full Review

Popjoy14's Response to johnnyegglightly's Review

Written on: 29/12/2015

I know of quite a few people who have met on match.com, POF and even Tnder, and though I agree that there are lots of fake profiles on all dating sites, I believe that the success rate is higher than other sites because of the vast amount of genuine people that use them. If it means that more people will be drawn to match.com, POF and Tinder, then I think it's a good thing that those sites merge.
There's not many reputable dating sites out there but an alternative site is Elitesingles.co.uk. They are a much better version eharmony which is absolutely dire. With elitesingles.co.uk you still have to fill in a long questionnaire, and the subscription fees are hugely expensive but it more fun and interactive than eharmony. I have yet to meet anyone who has met on eharmony or who has anything to good to say about them.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Now I'm a Mrs.....”

Written on: 17/12/2015 by thCleveland215 (1 review written)

Cannot fault this site. Met many great people had some short relationships, made some good friends and met my wonderful husband. You have to put the effort in but cant understand people saying they got no replies or fake winks etc before you pay. And if you want a free website then go to a free one. Match is a paying site so of course free options are going to be limited! Also had no problems cancelling and rejoining which I did several times. Would highly recommend....and do! All my single… Read Full Review

Report this review
★☆☆☆☆

“Terrible service!!!”

Written on: 09/12/2015 by 321Amy (1 review written)

Do not use match.com!!! Terrible customer service, you get automated responses and don't actually read any emails properly before responding! They will take a lot money from your bank account without even telling you!! The app is awful, shows you matches from completely different countries, and thats if it even shows you the right gender that you specified!! avoid at all costs!!!… Read Full Review

Popjoy14's Response to 321Amy's Review

Written on: 11/12/2015

If you think Match is terrible, then try eharmony. No other dating site is as bad as eharmony. A few months ago, Match was about to take money from my account because I forgot to cancel my subscription. I emailed Matched and they stopped money from be taken out of my bank account, and this was during 48hr period before the subscription end date when they don't normally allow a refund.
The response from Match was a personal one.
Eharmony took money from my account even when I clearly cancelled my subscription.

Reply to this comment

321Amy's reply to Popjoy14's Comment

Written on: 12/12/2015

I have heard harmony is bad, but I personally didn't receive great customer service from match. I had cancelled my subscription but they still took 2 lots of payment out of my account and refused to refund me the money (they claim I had restarted my subscription, which I hadn't). Initially I was getting automated responses until after a few emails a person actually responded, but even then they weren't properly reading my emails.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Fake profiles, fake messages.”

Written on: 06/12/2015 by SimoneCooney493 (1 review written)

Well, I found this a complete waste of time and an expensive mistake. I was either matched to people who looked like axe murderers or gorgeous, intelligent, sexy men with a Ferrari and 3 houses who I think they just made up! The first month, I didn't realise they would automatically bill me. Okay, I should have checked. So, I tried to find a way to cancel and ended up calling them. Got absolutely nowhere after 40 minutes. Then I suddenly got a flurry of messages, about 3 a day from men who… Read Full Review

Report this review
★☆☆☆☆

“ do not trust this site please”

Written on: 20/11/2015 by Thoi (1 review written)

Please do not subscribe this doggy dating website. The website took money without my consent. I subscribed the first six month and gave them my debit card number details. I then stopped subscription , but they still take money from my bank account. There is no customer service on the site, no number to call. Three is no real person on the site. Because of this dating site I close my bank account as they will take money again. Please do not subscribe this website… Read Full Review

Report this review
★☆☆☆☆

“Rip off website-match .com-worst dating site ever”

Written on: 13/11/2015 by Chand14 (1 review written)

I have never come across such a rubbish website. They make it impossible for you to cancel. The cancellation instructions tell you to go to my account to cancel. But their is no cancellation link. The subscription information is completely misleading and once the charges are taken. Only then you realise they have charged more than What is agreed. I find the website not at all user friendly. I would never recommend this to any one. Worst dating website ever !… Read Full Review

Popjoy14's Response to Chand14's Review

Written on: 15/11/2015

I've used Match.com a few times, and of the fee paying sites, I think it is one of the better ones. I've canceled my subscription a few times and all you have to do if follow the links and click on 'yes' a few times to complete the cancellation process. Similar to eharmony and others but Match sends you a confirmation email when you have have cancelled.
Eharmony took out money from my account after I had cancelled, and without my permission. Furthermore, eharmony does not send you an email to confirm cancellation.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“dont bother”

Written on: 13/11/2015 by ZayneGrantham (1 review written)

Biggest waste of money ever. All the other reviews are right. No emails after 3 months. Extra money taken out of account that I didn't acknowledge. Had to cancel my bank account. Match.com not bothered. Keep well away. Big scheme and tax evading company ever… Read Full Review

Report this review
★☆☆☆☆

“It's rubbish”

Written on: 02/11/2015 by Elianaq117 (1 review written)

There isn't a way to rate less than 1 star or I would. Massively expensive, complete joke of an app. Waste of time and money… Read Full Review

Report this review
★☆☆☆☆

“fake”

Written on: 22/10/2015 by Edwards123 (1 review written)

As soon as you pay a sub. no views, replies nope, enough said… Read Full Review

Darkfairy123's Comment

Written on: 15/05/2016

Couldn't agree more - exactly the same thing happened to me! Waste of time and money and has put me off online dating for life!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Deceitful charging practices”

Written on: 07/10/2015

Time and time again you read about Match and their underhand practices to basically take renewals from your bank account. I have no idea how they manage to get away with it or indeed their disgraceful approach to customer service. I got caught out as although I'd cancelled my automatic renewal after 48 hours, as I came to the end of the subscription period I had a mail entitled "free upgrade"... which I clicked on and got a couple of worthless bolt-ons. What I didn't see when I did this by… Read Full Review

Report this review
overview