written by KaitlynRice on 27/12/2022
WARNING: Signed up for account. During signup, states you are on autorenewal. Tells you you can cancel. Forget to cancel as life is busy, whos life isn't. No email reminder that you are going to get autorenewed. Email received demanding payment. When query the payment, Parship demand the money(debt collection agency) and say you should have cancelled autorenewal(completely forgot l was on autorenewal), they also say it's too late to cancel now, as you should have done it one day before autorenewal date. They may make me pay as legally l should have cancelled as cancelling is stated in signup but in the long term they have lost me as a loyal subscriber.
written by on 22/11/2020
In Parship, when one's profile is deleted, there is nothing to use, but one has to pay the fees for years (for technically no service during that period) Whereas, with a mobile network provider at 3 months' notice, one could continue using their network during that period. So my point is, companies like Parship should not be allowed to define cancellation policies similar to that of a mobile network provider. Lawmakers, anyone? if you might read this at some point.. And need I mention the tonnes of Fake profiles? And who might be behind them? Government regulators, anyone? Worth an audit?
written by Della351 on 12/08/2019
I am so sorry I didn't see these reviews until it was too late and I'd already signed up.... They are absolutely robbers! I signed up for the Premium at 120 euros. After 3 days, I decided it wasn't going to be good for me as I live in a country where there isn't Parship and quickly realised that there weren't enough people even remotely within meeting distance (I'm in Portugal). So I requested to cancel as per my right and in the contract, it is mentioned that if you do that within 14 days, you get all your money back minus a pro-rata for the days you enjoyed their services, in my case 3. They are charging me 68 euros for those 3 days. Stay away!!!!
written by pbRussell362 on 01/03/2017
The service itself is pretty poor - with very limited search functionality and seems to propose very unsuitable matches. I complained and asked for refund and they have charged me almost the same as the cost because I did too much contact ... most of which was available free anyway. Totally poor customer service. Poor to respond on timely basis etc. Avoid at all costs. Not worth at all.
written by Chaveznm41 on 01/11/2016
No 'matches' in maybe a year. I keep getting an email saying 'news on yer profile'... News??? Nothing more than repeated reference to a single profle that was sent to me first, more than a year ago. Must be the SAME ONE now, maybe a dozen times. Bullszzz. (At least I didn't give them money!)
written by 152Hay on 26/10/2016
I canceled my membership from the site after 6 days because I couldn’t see the men’s pictures (and therefore I couldn’t tell if I liked the men or not) and they are refusing to reimburse me,although they had stated that members have 14 days to change their minds. UNBELIEVABLE! Here is a copy and paste of their email to me: Parship by Email on 18.10.2016 12:41 Dear Ms., Thank you for your e-mail. I am sorry to hear that you no longer wish to use PARSHIP. As part of your Premium Membership, we guarantee a certain number of contacts. These contacts are to be paid as compensation in accordance with the Withdrawal Policy and the provisions contained therein. As you have established a higher number of contacts than guaranteed by us, we claim 75% of your membership cost as compensation, this totals £89,55. The remaining membership cost will be refunded to you within the next 10 business days. A withdrawal does not automatically imply the deletion of your profile: you can continue using your profile as a Basic Member. If you wish to delete your profile immediately, please confirm by return of e-mail and I will gladly process this for you. Please bear in mind the deletion cannot be undone. I hope you will reconsider using PARSHIP as a Premium Member in the future. Should you have any further queries, please do not hesitate to contact us. With kind regards, Parship Customer Service
written by Roweeg204 on 30/09/2016
I am having a horrendous experience with Parship! I regret using it and I would like to warn others to avoid at all costs. They took an automatic subscription renewal from me last year, after I stopped using the site, without warning or notification. I was not aware of this so reversed the payment on the same day as it was taken. Parship had made emails of demand to get this money back, even though I did not use their service for the renewed period and they also shut my account down. They did not want to accept that they failed to provide notification so that I could cancel any automatic renewal or take into consideration that I stopped using the site. I did not even have access to take my photos off. They have now, after over a year, sent my details to debt collectors and the amount has almost doubled to over a 100pounds demand! Others have also had similar experiences- please see Parship review on Datenurse.com Does any one have any advice on how to deal with this? Please consider this and others poor experience in your rating of Parship- they are ruthlessly trying to make money out of innocent people. Thanks, Nish
written by RaulMurphy-Alt on 14/08/2016
Signed up to parship for a 6 month trial, had a few people get in contact but didn't feel it was worth the cost, went to cancel but missed the renewal date by 1 day as there is no automatic reminder of when the renewal is due, asked them nicely to cancel my account and refund the £120 they had taken, got a very rude reply telling me to get stuffed and if I tried to cancel they would pass refer me to a debt collection agency and told me to read the small print, I would have been okay if they'd offered to charge me just 1 month but they refused and told me the 6 month renewal was my fault and to just shut up and go away. I wish I'd done more research now before sign up as it seems that a lot of people have had a similar experience, seems they just want your money and nothing else. I strongly recommend to avoid going anywhere near them
written by Izabella172 on 05/07/2016
Abysmal - they sent me the same people appearing multiple times in emails, my matches had nothing in common with me, and in the whole of London only 46 people matched me - that's nuts! Every communication I had with Parship basically said everything was my fault, it took days to reply to things, and the level of rudeness in customer service in general was astonishing - being told that "people your age want to have children so you will have to remove 'I don't want children' from your filter" - I can't have children - is unacceptable, and even opening my filters up to anyone from 18-70, with or without children, smokers included, in the whole of greater London, gave me only 20 more matches than with my filters.
written by on 15/02/2016
Here is exactly what they wrote back to me after requesting an annulment the oder within the 14 day 'cooling-off' period- ————————————————————————————- Wir berechnen Ihnen also folgenden Wertersatz: Ihr Produktpreis: 239,40 EUR (ohne eventuelle Aufschläge für Teilzahlungen) Laufzeit Ihres Produkts (Monate): 12 Laufzeitbezogene garantierte Kontakte: 7 Davon zustande gekommene Kontakte: 8 Bereits von Ihnen gezahlt: 239,40 EUR Wertersatz: 179,55 EUR Rückerstattung: 59,85 EUR ————————————————————————————- As you can see, it was the german Parship. I'll break it down for you. 240 Euros for a twelve month contract (with special 50% off offer), with a 'Guarantee' of 7 different contacts was paid upfront. The 7 day ‘guarantee’ is not as it seems... it's a clause to rip you off. please read on - After 13 days had gone by, I had been written to by 8 women. These had either; after one message- > stopped texting (Also suspicious! Potential Employees?!) > living 100s of miles away > were to be brutally truthful, unattractive. Obviously, as any sane man would do at this point, (fair play to me, I tried it) I used the 14 day ‘widerruf’ (cooling-off) policy. But to my dismay, I was horrified with the results - from the 239,40 Euros I paid, I received a measly 59,85 Euros back. Does that make sense to you? Thats just 13 days of a 12 month contract, costing 179,55 Euros (75% of my cash, I will not get back!). I was furious, but that's how they want to play it... They want to rip you off! Plus the navigation is all over the place. There is no continuation to the messages, so to remember which girls name is who's, and what the have written to you previously, you have to go back and forth to inbox - outbox and profile.
written by Dickster88 on 28/12/2015
Maybe I was just very lucky but I met someone with my first contact, both I and my new partner were serious about looking for someone special and we are both now very happy together. The downside of Parship was that when I joined there was an offer for 6 months membership, and it was impossible to join for the 3 month cheaper option, also you cannot see faces clearly nor access any replies until you have parted with cash, so you are really not sure what you are getting until you hand over the cash, but then maybe that means you do not get so many time-wasters on this site. I cancelled my membership without any problems, though my new partner forgot about the auto-renewal and lost £100 which Parship will not give back even though he contacted them the day after the money was taken, so make sure you cancel before renewal. If I were single again I would give Parship another try.
written by on 07/10/2015
I have tried a few websites over the last few years, and I feel this website is trying to match up like minded people. I am trying to find a life long partner, and even though on this occassion I was unsuccessful, I did meet a man who ticked all my boxes ! Personnally their were not many men in my area, but if you do find one then I think there is every chance of a good match. They come accoss as professional,and if you prefer quality over quanity then you may be lucky. I may well try again in the future.
written by RodatAlston on 23/09/2015
The idea behind Parship is a good one - sadly it's let down by very limited numbers of users, poor functionality (their messaging system stinks) and worse of all, absolutely appalling customer service. Firstly, cancelling payment is very difficult and then, in my experience, even when you pay you can run into problems. Despite limited people appearing within a 200 mile radius I had decided to give Parship another go and paid my premium on the 10th August. However, when I tried to log-in and found my access blocked and was confronted with a curt message saying that I was in debt. (Strange since had I not decided to pay, I wouldn't owe them anything). Despite providing proof of the transaction, I then received of aggressive emails - indeed they were so unprofessional and aggressive that the impression I've gained is that Parship is a back street organisation attempting to capitalise on a lucrative market. (Interestingly, it's impossible to contact them by phone.) Finally, two months on they've accepted that they were paid but are refusing to refund me. Avoid, avoid, avoid!
written by Sidneye1958 on 23/07/2015
I was unhappy being a member of Parship but my problems really began when I cancelled my membership. I cancelled my direct debit and asked my assistant to write to Parship stop membership. They wrote to me demanding money and claimed they did not receive a cancellation notice. I offered to send a copy of the letter but they wanted proof of postage. Furthermore one cancellation letter is not sufficient a confirmation of the cancellation is required. I sought advice and was told that their cancellation process was unfair and not clearly explained. They offered to accept half the debt but should I not accept this they would pass my case to a debt collection agency. Stay away or you could find you are paying more than you bargained for.
written by KristinBurgess on 15/05/2015
I like the design of the site, went on a few dates before actually finding the one! It is pricey and you have to watch out for the automatic renewal but overall I would say give it a go.
written by Murrayzf489 on 12/04/2015
The worst experience ever. Only a few choices of contacts with blurred out pictures. Even after I released my pictures to contacts they could not be viewed as they remained blurred. When I cancelled my contract, with in the required time limit, I was informed that I will lose most of the payment due to the high volume of contacts!!!!! And I thought it was a trustworthy site! I can not recommend this site at all.
written by Charlizef301 on 24/03/2015
AVOID PARSHIP LIKE THE PLAGUE I was drawn to Parship by the Personality Testing. That's where the positives end. I had a couple of dates (in London) with girls with whom I had decent conversation but with whom there was NO CHEMISTRY, which is pretty crucial. Then I found the love of my life with Guardian Soul Mates and we've been happy for three years. I was caught by the hidden AutoRenewal and lost money to them. This week - yes, almost THREE YEARS LATER they've started to chase me for 'failed payment'. There has been no communication in the intervening time. Despite not having paid them or accessed the site in nearly 3 years they are relentlessly emailing me now with threatening language. What's very interesting is that there is no phone number or customer complaints procedure - because they are not interested in customer satisfaction. READ THE T&C's - it's a very telling, totally one sided contract. or, just don't bother, open another browsing page and find a site that has a decent number of singles in your area. Try Guardian Soulmates - it's worked for me and several of my friends. And is (or was) much less ££!
written by Ritchie20 on 20/03/2015
I payed for half year, but after a few weeks i quit it even tho I had given the money!! it is really bad. Didn't like the guys, very weird antisocial who think they pay a lot and they get over their problems with money. Very weird jobless people with no friends! It was worst dating site!!! customer service are extremely arrogant and they extended my contract with one more half year, even tho I unsubscribed and payed half year without using it! YOU HAVE TO SEND MAIL TO UNSUBSCRIBE! EVEN THO when you subscribe you can just do it over the form on the website..but unsubscribing is much more complicated! Customer service extremely bad, really arrogant..I am very sorry I had to do something with them!!!! Lost my money and energy on the E-mails with them to be able to unsubscribe after paying 2abbonements for nothing!!!
written by 151Humphries on 14/12/2014
I have joined this Dating site twice, once q few years back and it was lousy, I tried it again recently and I purchased 3 months subscription. I joined three weeks about, and within two days I had what looked like 5 contacts,, two were the same person without a picture, so they cant have been very serious. Three did not even bother to look at my profile, which means most probably they are no longer members. I met one person quite quickly for two hours, he lived to far away for my criteria, seemed a nice person, and promised to see me, no word. I have not been given any more contacts. On any other dating site I get a lot of contacts. I contacted Parship and asked for some of my money back as I did not think they were supplying me with enough contacts, and if they didnt have enough people, they should not take on anybody else. So a word to the wise, do not join, it is only making Parship richer!
written by tom3142 on 11/11/2014
Firstly my experience with potential matches all very positive people on there seem genuine, unlike other sites i've tried made a couple of good friends at least. often I'd find profiles blocked, which seems like they do try to stop fraudsters using the site so another good point. Things changed earlier this year when after taking payment with no problems for several months I'd been on and off the site for several years depending on my current situation I received an e-mail saying payment had failed please login and update I immediately did this only to find I couldn't as my profile was blocked so I couldn't change my details as they requested I didn't worry too much I was taking a break from the site so no payment no access was fine as far as I could see but when I did want to reactivate I still couldn't so contacted customer services , who came across unhelpful and dishonest strangely unlike any of their members they said they'd tried to contact me several times UNTRUE only 1 message telling me to do something they wouldn't let me!!!!!!! they then said they couldn't help me as there was an outstanding payment for the period my account was blocked and they wouldn't help me as they'd refered me to a debt collection agency UNTRUE I contacted the agency after several messages back and to with Parship customer services they wanted to brush m off onto someone else without telling me who to peak to when I did get a contact for the debt collection agency they daid no parship haven't passed me over to them a few months later the collection agency said I had now been refered to them an I owed over £100 again for the site Parship hdn't been letting me on I questioned with Parship how can I owe when You didn't supply the goods or service for the period in question then then gave a lot of waffle about its not a membership its a subscription you regardless of if you use it or not I never knew why patyment wasn't taken in the first [place so now I feel like i'm being blacmailed to pay for nothing. next thing is automated messages from Parship asking me to become an active member again? talk about mixed signals, so I try to login and my account is unlocked for me to update payment details but it doesn't seem to work I put in details and it just says technical team have been informed if p[roblem continues try again later but it kepot like that for 4 weeks it neither said details had been taken or not and i'm blocked again So summarise that long review potentil matches on the site very good nice interesting and genuine people whilst it didn'yt leadto a relationship I would have recommended this site except for the less than nice and honest customer service who said they couldn't help when they could. and passed the buck
Written on: 11/02/2015
HI,
I am having exactly the same issue. I chose not to renew my membership, stopped using the site and am now getting emails form a debt collection agency based in the Netherlands. It is hopeless trying to contact anyone from either Parship or the Agency as they do not provide telephone numbers. I want to speak to someone, not get involved in an endless round of emails.
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Austen3352's Comment
Written on: 12/04/2015
Totally agree, wish I read your review before I joined! Thanks for the recommendation!