Doncaster Robin Hood Airport Reviews

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Doncaster Robin Hood Airport
★★★☆☆
2.6
31.0% of users recommend this
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Latest Reviews

“No flights”

★★★☆☆

written by Steven457 on 28/02/2020

You can never get a flight from this airport or if you do you pay lot, every one local having to travel to Manchester,Leeds etc why,I did get a flight once and queued for an hour.

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“Shambolic check in and security”

★☆☆☆☆

written by Parker265 on 29/06/2019

Was informed check in for my 8.20 flight to Palma would open at 6.20. Arrived at 6.00 and pleased to see desk already open but only one member of staff at the desk. There were around 10 people in front of me. Around 6.25 another member of staff arrived to open a second check in desk which was the time my cases were being checked in. This was around a 20 minute wait but the member of staff was helpful and polite and in any event I didn't expect to be checked in until 6.20. However, what happened next was a complete and utter shambles. I went up the stairs to go through security and although there wasn't that many people in front it took 50 minutes to get through and the queue behind me was now very long. Announcements kept being made for remaining passengers travelling to Alicante and Pula to make their way immediately to the gate. These were followed by more announcements stressing this is the final call. The poor passengers were all on time but stuck in this never ending queue and all at the point of panic. Airport staff had to lift the cordon and rush a couple through in order to catch their flight and I believe (though this may not be correct) some baggage had to be offloaded from the aircraft as passengers were not ready to board. Once I eventually got through the intention was to have a breakfast at Weatherspoons but customers were being turned away by Weatherspoons staff and told by the time they got to front of the queue there would not be time for food. I made my way over to Subway where there was only 5 people waiting but only one member of staff and the first customer waiting placed a massive order. Waited 20 minutes,placed my order only to hear my flight being called. Everyone on the aircraft were starving hungry as all had left home extremely early and the poor cabin crew were running around like maniacs trying to cope with an excessive amount of orders and supplies eventually ran out. The security checks are important but I think the staff need more training on how to cope so passengers can have a smooth and stress free start to their holiday rather than this utter shambles!

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“poor arrival home”

★★☆☆☆

written by growlervfr on 26/06/2018

after a short flight from reus airport in spain, which arrived on time, things were looking good; then we exited the aeroplane and queued to pass through customs. luckily the weather was very kind and the sun was shining, I say luckily because we had to queue outside a very long time. there wasn't any toilet facilities in the queuing area and out of five passport control stations, only two had customs officers in them; although two more did arrive after a bout a fifteen minute wait. once we had passed through passport control we had another long wait to claim our luggage. from landing it took fifty minutes to land and exit the airport' when our flight took just over two hours ten minutes. toilet facilities need to be in place, and all of the passport control stations need to be manned by officers to ensure a quicker passage through control.

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Johnsmith4369's Response to growlervfr's Review

Written on: 03/10/2018

Same for me. From 30deg to 4deg and for half an hour at 2.00 am. Absolutely horrific! Freezing cold and queuing like a cattle market. Thank goodness no rain!
I have used this air port since it opened. Will not use it again. Would rather drive to EM and pay to park.

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Naomirose1's Response to growlervfr's Review

Written on: 30/06/2019

I had a similar experience but in reverse. Took 50 minutes to get through security and there were only about 10 people in front. I arrived well before time hoping to get something to eat but Weatherspoons (staffed by 2 people!) said they could not possibly serve everyone as by the time breakfasts were cooked flights would be boarding. Tried Subway which is the only other food outlet but just had one member of staff here - by the time I placed my order the flight was called. Normally this is a lovely hassle free airport but something has gone badly wrong with security and it needs addressing.

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“HIDDEN GEM ??”

★★★★★

written by UlisesKelleher241 on 05/11/2017

Why does not the airline world wake up on this one. What a super airport- acessible and so easy- people fight with traffic to manchester and leeds and the other placeswhilst this is just so easy to get to- in to and they dont rip you off for parking for a 3 minute drop off. come on world-- if it was good enough for the concord tests and vucan bombers -- it must be decent

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“Great airport”

★★★★★

written by Leonelv54 on 12/10/2017

Arrived on 30th September for a flight to Malaga. We went straight to Security check in as only Had hand luggage. There weren't any queues, the staff were pleasant and helpful.Plenty of seats to sit on in the departure lounge. Ate at the.Running Horse Pub where we received excellent service. Also good on return leg with exception of surly man checking passports, other staff were great. Exterior of the airport was very clean & litter free in contrast to some others. Also only 40 mins from Newark.Would definitely fly from here again.

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“Penny Pinching”

★★☆☆☆

written by on 07/09/2017

I read that Doncaster Sheffield Airport has just been voted the best airport in the UK. Whoever voted for them obviously were not travelling on the 26th August this year. We arrived two hours before our flight. It took ages to check in (Thomsonfly's fault. Not the airport) but the queue to get through security was unbelievable. It took absolutely ages to get through and then, as expected, when we eventually arrived at the security checks only two of the four lines were manned. I used to deal with Peel Ports, the airport owners, before I retired. They always gave the impression that they valued their last penny far more than they valued their customers and this was yet another example. The only saving grace was that on this occasion I had not booked the Premier Lounge. As we cleared security just 5 minutes before our flight was called it would have been a total waste of money!

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“Treated like a criminal, not a holidaymaker”

★☆☆☆☆

written by Neveah28 on 05/05/2017

Really tight ghestapo feel to tge whole experience. Stared at made to feel unwelcome and intimidated by staff who wanted a negative response so tgey could swing into action and feel some excitement and reason for existing. I am ex military and this place is deepky creepy and extremely unfriendlt. The staff dont want to to leave the country. I went with my daughter laughing to stand at the check in gate, I was abused by a member of tge fly be gate staff whi chastised me for standibg at tge check in gate even though check in was late. Was humiliated by this aggressive nasty woman. She was saying to me "im not goibg on holiday and so I dobt give a damn). I sat down with my daughter and felt threatened, very unsafe and deepl sick feeling in my dtomach. I seriously hope this airport shuts down as tge staff are exactly like prison xamp guards. They HATE holidaymakers. Even though we pay their wages. Unless tge all calm the hell down the airport will be bancrupt. I live in Doncaster but if this carries on im going to fly from Manchester instead. The Doncaster staff have too much time ditting about so tgey harang and harrass customers.

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“First class putting large international airports to shame”

★★★★★

written by Decoverly on 05/07/2016

I have travelled to many airports and have found the majority of these are very stressful because of attitudes of staff especially border controls who in many cases are downright rude.You would think that people going on holiday would be happy but unfortunately this is not the case ..until i started travelling from Robin hood airport...... From the moment we arrived at the airport we were that with respect and dignity from everyone that works at the airport....This was from the curtesy shown to us from the booking in from our cases to the very positive polite and welcoming security staff even telling us to have a good holiday...right to the staff at the restaurant in calling me sir and then delivering our meal personally to the table.....This is what customer service is all about and is part of your holiday and travel experience...Boarding the plane at the gates was dream with no pushing or queuing for ages and you were called up by seat number......There is nothing that i can fault the airport with. i would score you 10/10 Outstanding...Well done....!!!

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“not good here”

★★☆☆☆

written by degsi on 02/07/2016

not a good experience surly security staff, only two passport staff on re-entry from abroad one for non uk citizens so took a lot longer to process and one for uk passport holders, in all we were a small aircraft coming in (around 50 passengers) so slow to get through this area, god know what would happen if a 777 had landed with 250+ passengers!very small tv screens giving boarding times two only in the departure lounge and not facing the seating area either of the and the PA announcements inaudible due to the tin shed that this airport is it echoes so much it just all gets into a jumble mess ,watch out for the taxis too, ours took the slow road to doncaster even though the new bypass has been opened months (no tip given) the bus service around 1 per hour is totality in adequate, £15+ for a taxi into town around £3.90 on the bus when there is one!

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Johnsmith4369's Response to degsi's Review

Written on: 03/10/2018

To cope for lack of space for passport checks additional cattle pens have been built outside ready for winter!!!!

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“First time BRILLIANT SERVICE”

★★★★★

written by LynneR1969 on 18/04/2016

30 minutes drive away which is a winner. On arrival we checked in ok, All the staff in customs/ security were brilliant, efficient, warm & friendly. Bar, restaurant and shop staff . Well done , really impressed . Defo going to use again . Lovely little airport

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“Two delayed aerlingus flights in a week”

★★★☆☆

written by on 04/09/2015

The new service from Doncaster to Dublin with aerlingus needs some attention. Our flight out was delayed by an hour due to a technical fault and then a week later our plane back developed a technical fault and we had a further delay while they found a new plane and crew! To cap it all when two flights arrived at Doncaster simultaneously there wasn't a taxi to be seen from their approved taxi firm. When one did eventually arrive there was chaos as he kept people waiting while he attempted to arrange everyone's travel arrangements. Their organisation was so awful we rang for a friend to pick us up. My advice is don't rely on Little Arrows taxis book a different company in advance.

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“allegedly a 20second stop and £100 fine. 2nd and last...”

★☆☆☆☆

written by Boyd243 on 10/08/2015

allegedly a 20second stop and £100 fine. 2nd and last time I will use - avoid at all costs. Also no phone for the airport customer services. Completely uinacceptable

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“Beware the demon Parking Devils.”

★☆☆☆☆

written by spotbot1 on 15/07/2015

The Airport itself is fine, the problem is the over zealous Parking People. My friend came to pick us up and pulled off the road into a dead end side road to check our arrival time on his phone, he was stationary for 24 seconds and was photographed 3 times during this period, the last photo actually showing the vehicle moving off around the corner. He parked in the car park to wait and collect us and we paid the £4 charge but a week later I received a charge of £100 or £60 if paid within 14 days, my friend paid it which I was annoyed about. I emailed the MD twice but never even received a conformation that he'd got the email and Customer Service said take it up with the contractor. Needless to say they're not interested as they've got their money.I know parking needs monitoring and people abuse it but 24 seconds and the fact that they couldn't even be bothered to reply or help, needless to say I shall never (And I mean never) as a matter of principle use Donacster Airport again.Be careful.

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“extortionate cost of parking”

★★★☆☆

written by Pedropock on 26/05/2015

I have just returned from picking up some friends from robin hood airport ( very aptly named ). When I arrived I used the pick up / drop off point where I waited for 16 minutes in total. On leaving l was astounded to be charged £5 so be very aware of this ridiculously expensive for such a short stay.

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“NPR parking van beware”

★★☆☆☆

written by Stevbr on 28/04/2014

I booked airport parking on line but when i arrived the instructions didnt make very good sense i wasnt sure which car park entrance / barrier to go through , so i turned right onto the road next to the hotel, i noticed van with a camera and thought nothing of it. I was trying to re-reed my intructions and identify hwere to go ( I was alone) still not clear I took a punt and a ticket (automatic barrier dddint recognise me) the van followed my a litte and i did woneder ..... heyho a week later a letter and £60 fine for stopping - it was 6am they didnt bother to say anything to me, so please make parking instructions clear, after leaving home at 4:30 am and being 60 it needs to be clear, and get rid of that profitearing security lot- very bad expereince, i travel at leat once a month and use the cheepest northern flights- but doncaster is off my list now.

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“Are we in China? Stressful experience.”

★☆☆☆☆

written by on 02/10/2012

Doncaster - Sheffield is a rather small airport and this is when problems start... The check in is a terrible experience - as they not so busy they check every passenger with the thoroughness worthy of the Chinese guards. I have been scanned twice, Mr did not like my 12 months old and dry mascara. He embarrassed me in front of other amazed passengers by throwing out all the stuff from my luggage! Bits by bits: my tampons, thongs, bra landed on the checking desk. Every item was carefully checked, some of them even re-scanned. Then Mr found the item he was searching for in first place. He announced that my old mascara is classified as liquid and it should be put into the separate plastic bag I had with me. I said my mascara is 12 months old and so dry that I have spin into it in order to use it! Half of co-travelers laughed but it was rather unpleasant experience. He took a sample of mascara and checked on a separate device in order to detect suspicious substance and re-scanned my belongings. I travel by plane 6 times a year and no such thing ever happened to me. Nearly a week ago I got back from Crete via Leeds-Bradford with same make up bag and mascara! As flying may be in itself a stressful experience for some people, especially if you travel alone, I would not recommend this airport as a departure airport - this will only make your nerves even worse.

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“BEWARE ANPR VAN !!!”

★☆☆☆☆

written by Exnavydavy on 12/07/2012

I had noticed your white ANPR Van behind me when I noticed my boot was open…..as I stopped my girlfriend actually waved to the driver and pointed to the boot…..the driver waved back then pulled up in front of me, little did I know I was about to get an £80 fine in the post, just for stopping to close the boot ( 30 seconds)…….All I can say is…..There is no wonder at all why this airport is named ‘ROBIN HOOD’ !!! To issue a ticket to a disabled driver who had just paid for 1 weeks on site parking is disgusting to say the least, considering it was an emergency and only stopped for 30 seconds. I did appeal against it and gave a good explanation of the reason for stopping but that was turned down.....after all...to them £80 is better off in their pockets than it is to show any sympathy or compassion !!! So please be aware when using this airport.....the staff at the airport are very helpful and understanding.......shame that does not apply to VEHICLE MANAGEMENT SERVICES Ltd

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Guest's Response to Exnavydavy's Review

Written on: 17/07/2012

Yes we got stung too, but parked in the disused bus stop on SINGLE yellow lines, the signs said double so thought we would be ok... how wrong, appealed 3 times and finally after they turned us down, changed the signs to generally no stopping anywhere. So where are you supposed to wait? oh in the airport car park then they sting you for parking fees, so you want DRH to succeed? get rid of the muppets!

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Photomagicman's reply to Guest's Comment

Written on: 06/11/2012

I'm sorry you didn't manage to read this thread before you paid, their "fines" are legally unenforceable



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Photomagicman's reply to Photomagicman's Comment

Written on: 08/11/2012

Someone has removed the link from the above - Google them and look at the money saving expert thread

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“Very unfriendly to people with disabilities! I do not...”

★☆☆☆☆

written by on 04/07/2012

Very unfriendly to people with disabilities! I do not recommend!

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Exnavydavy's Comment

Written on: 12/07/2012

I Could not agree more.......I am a disabled driver and never closed my boot properly......stopped for 30 seconds on the way out and was sent an £80 parking fine in the post.........would never use this airport again.........absolutely compassion free !!!

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“We use Doncaster for our ski trips to Italy as it is...”

★★☆☆☆

written by on 13/02/2011

We use Doncaster for our ski trips to Italy as it is local to us and much easier to use than larger airport, lots of parking near the terminal. We have used the airport for 4 years and this year it was noticeable that the staff were friendlier.It's nice and light and airy.
However, I don't think we will be using it for winter trips again. The flight to Italy is early on a Sunday morning - no other flights at the same time. Yet it took over an hour to check in at the desk and then another hour to check in our skis. Despite paying extra to take 2 sets of skis, the booking in procedure was archaic to say the least. Just one woman writing everything down on a piece of paper - each set of skis or snowboards being done separately.
Despite arriving early at the airport the check in took so long that we went straight upstairs and straight onto the flight.No time even for a coffee.How can such a modern airport be using such an old fashioned way of booking gear in? At Turin, you check your skis and bags at the same desk then all you do is take your skis round a corner and hand them to a guy who puts them on the large luggage conveyor. Simples, as they say. Doncaster really needs to update their ideas for booking large luggage especially on winter ski flights.

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Guest's Comment

Written on: 04/07/2012

Very unfriendly to people with disabilities!
I do not recommend!

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“i have travelled from doncaster several times and have...”

★★★★★

written by on 16/01/2011

i have travelled from doncaster several times and have never had a bad experience. parking is so close to terminal and so easy to operate never had a problem with getting out. there are only basic facilities in departure but i find staff very helpful and pleasant. yes it is a small airport but what a change from hustle and bustle of larger ones. well done doncaster airport

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