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| Flight on time? | 4/10   |
|---|---|
| Customer service | 3.3/10 |
| Comfort on flight | 3.5/10 |
| Quality of food | 6.5/10 |
| Value for Money | 3.3/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 3.8/10 |
Full review by
Guest.
on 12th Dec 2007
User Rating : 5
Respect :
0
Good Points: I like that their fares are less expensive if flying to the azores. It's better than TAP Portugal.
Bad Points: I booked various flights, speak Portuguese, and have traveled a few times. I had to clear up some discrepancies over the phone, but they still made an error and charged me for a flight I never took. No matter what I've done to get a refund, it's been impossible. Be careful when you confirm any flight e-mails that they send you. NEVER do it if you plan on making arrangements on the phone at all. Do simply one or the other.
General comments:
Guest.'s review and ratings | 99 words
Review by
EPLAEP
on 25th Jan 2007
User Rating : 2
Respect :
0
I have flown SATA a few times now, mostly from Boston but once from London, with the destination always being Ponta Delgada, to visit my family there. The airline dominates the route therefore gorging passengers with outrageous airfare for a very poor product.
I flew quite a lot, mainly United and Delta, for work trips and Swiss, Lufthansa, Air France when traveling to Europe. People may have poor opinions of US carriers, even some European airlines but any American carrier is far superior ...
EPLAEP's full review | 277 words
Review by
lindabatista37
on 23rd May 2006
User Rating : 1
Respect :
0
Sata is the worst airline I've ever been on. Unfortunately, it is the only airline to get to the Azores, and they take full advantage of that!! They need to lose the attitude, leave the ego at the door and take off those leather gloves!! It's not about comfort, flight times or food, it's about the people who work for Sata and the ridiculous fares they charge!!
lindabatista37's full review | 78 words
Review by
gbcanada
on 29th Jun 2005
User Rating : 2
Respect :
0
SATA - On a recent flight from Faro to Toronto, I was shocked with the fact that passengers were permitted to enter the cockpit multiple times during the flight (as SATA stated, after a 2-month delay in responding, that this was 'family' of the crew). It wasn't until I complained to the Canadian Transportation authorities about this violation of flight safety that they responded, claiming they followed all regulations (certainly not Canadian regulations). Similarly, a number of 'family' members ...
gbcanada's full review | 178 words
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