Oh dear yes another one that signed up for this family relatives in January was not aware that I could not access the site at the time of signing up, they were quick enough to take my £20 but despite trying to contact them none of the links will work I think I will just have to keep sending emails to all the links until I get a reply ,as others have said it says Beta so should not be taking money until the website is fully up,very disappointed that in this day and age somebody can start up a website and then treat people like this. How are they allowed to get away with it ....

Paid a year's subscription,searched for my own birth reord...nothing...trid several times to be sure,still nothing. Sent email asking for advice/help but no reply.

Received an email special offer for £20 and thought I would try it although compared to the cost of other ancestry websites it did seem too good to be true. Made the mistake of not testing the plug in first as downloads have never been a problem with other ancestry websites of which I have been a member for 12 yrs. Downloaded the plug in but couldn't download any images even after following all the advice on the help section and advice on DjVu website. Sent three emails to familyrelatives but have had no replies after a month. 2 weeks after I had joined they sent me another email with their special offer, needless to say I deleted it.

I agree you do not know how many units you are using. They seem to go very quickly. disappointing site. Put in information in I know to be correct but it came up with no results. I e-mailed them to this effect but have not had the courtesy of a reply. will not use this site again. didn't like much about the site. have used much better ones.would have liked some kind of free trial to ascertain what I aould be able to research.

You don't get told how many credits you are spending when viewing pages and browsing records. Suddenly you realise you have used up all your credits, and you haven't found anything useful. For me £6 went in about 5 minutes searching on www.familyrelatives.org.

I subscribed to Family Relatives and have not been able to access site due to an operation error. Tried 3 times to contact them but still no reply. I've wasted 1 month of subscription so far.

The most frustrating genealogy website I have so far personally used. If you do manage to get hold of some information you are constantly "logging in", and eventually the site "dies" Frequently you think you are getting somewhere only to find the information won't open even though you are logged in and "cookie enabled".

I have asked for my subscription back- waste of time because nobody has yet answered my email it seems.
Useful information is there if you are lucky enough to be able to access it- but otherwise not recommended.

Wrong page keeps coming up. My work is doing genealogy. Very disappointing. Tells me too change my password. I have done this twice already. Not necessary as far as I am concerned.
I am very disappointed with amilyrelatives.org right now. I enjoyed it when it was working the way I expected it to. Until they correct my problems I do not recommend Family Relatives.org.

I ordered £5 worth of searches. When I entered my credit card number and went to the next page, it had defaulted to £37.50 years subscription. There was a button that said 'confirm order' so I DIDN'T press it as I didn't want to spend that much. It still charged me though. I've sent three emails to familyrelatives and they have never replied. There is no postal address to write to. I'm am really sickened by this as they don't even have the courtesy to contact me (yet anyway) - despite having my email address and mobile number.