eBike Motorcycle Insurance Reviews - www.ebikeinsurance.co.uk

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★★☆☆☆
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  • Customer service

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Media Gallery for eBike Motorcycle Insurance www.ebikeinsurance.co.uk

eBike Motorcycle Insurance www.ebikeinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Disgraceful customer service!”

Written on: 29/10/2014 by davejcook2000 (1 review written)

You have to wonder what is going on with ebike, there website has been down for weeks, phone calls are charged at more than a pound a minute and they dont respond to emails!! … Read Full Review

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★☆☆☆☆

“some good some terrible”

Written on: 24/10/2014 by 380Stewart (1 review written)

Have been with ebike for over 4yrs. Initially they were very convenient. As I never had an accident I can't say how they would have been, but for recovery/repairs I had to call an expensive national number, which was irritating. Additionally, despite paying extra, one of my bikes apparently wasn't covered for breakdown recovery. So, not great, but cheap and convenient so I tolerated it. Unfortunately, when it came to renewal this year, I had some questions that I first emailed, then called… Read Full Review

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★☆☆☆☆

“Now Seeking Legal Action”

Written on: 23/10/2014 by Ingrid459 (1 review written)

They cancelled my policy after telling me they never received my driving license details, I have proof of 11 emails (that were never replied to by EBIKE)that were sent showing those details. I'm now in the process of taking them to court. KEEP WELL CLEAR OF THEM.!!!… Read Full Review

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★☆☆☆☆

“dodgy”

Written on: 22/10/2014 by jpCannon451 (1 review written)

I went with this lot because they were cheap, get what you pay for I suppose. I cancelled my policy with them due to changing bikes and needing specialist insurance and they haven't paid me back the remainder of my premium which was supposed to be paid one month on from the date of cancellation. 09...customer service number which costs loads to call, website down and the sales line won't help with anything not related to new policies. Some sharp practice here. Wronguns… Read Full Review

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★☆☆☆☆

“Ebike site down”

Written on: 21/10/2014 by quWatson238 (1 review written)

I've been trying to get proof of no claims for nearly two weeks. Emails get an automated reply referring to contact form on website but the website is down. My new insurer called the number on their webpage and wad was told it was sales only. Looks like over 10 years no claims down the Swanee. I intend to contact the insurance regulator as this crowd are looking more and more dodgy. A Google search does not cheer me up. Btw my new insurance is about 20% of Ebike quote … Read Full Review

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★★☆☆☆

“Insurance not showing on MID (Motor Insurance Database)”

Written on: 19/10/2014 by Olsoneb323 (1 review written)

I received a letter from MID the DVLA insurance check org. They informed me I was not insured. Ebike insurance charge you over £1.00 per min to call them.. what a rip off!! They eventually informed me I was insured and that it was their error it was not showing on MID. They went onto tell me it would be sorted in a few days. One week later still not showing. Expecting a fine soon !! CUSTOMER SERVICE POOR… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 16/10/2014 by tonerbaker (1 review written)

14 October 2014: No access to website. 15 October 2014: 08.56 Urgent email: No Response 15 October 2014: 09.33 Email: No Response + on hold waiting for connection. 15 October 2014: 09.44 Email: No Response + on hold waiting for connection. 15 October 2014: 09.55 Call Answered: Number on website incorrect, put through to ECAR. Transfer which took 5 minutes but told non-one available from EBIKE. Requested to talk to Manager – CUT OFF. 15 October 2014: 10.05: Email Complaint: No… Read Full Review

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★☆☆☆☆

“apalling admin”

Written on: 15/10/2014 by hamchock (1 review written)

Chose on price - added a bike no problem but when I sold a bike and removed online it said I was due a refund - they have not repaid this to me.They don't respond to e mail questions properly (give a response which does not answer the question asked!) and have a high cost phone line. Avoid… Read Full Review

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★☆☆☆☆

“Go else where”

Written on: 14/10/2014 by Willyr (1 review written)

My policy ended and I cannot get any proof of no claims their website is always being updated so I cannot send them e mails their phone charges are £1 a minute to speak to someone in person what a rip off something needs to be done about rip off company's like this… Read Full Review

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★☆☆☆☆

“e bike bad”

Written on: 26/09/2014 by Prince413 (1 review written)

I took out insurance with e bike ,no where on the internet page had it asked if i had passed my cbt,this was the case at the time i took out the policey i had told them i did not have a full licence, i took the cbt 2 days later and passed .i then got a letter to ask for proof of cbt which i gave and then they cancelled policey saying i did not have cbt at time of taking out the policey and would not be returning any of my money . they are robbers and very bad, DO NOT TAKE OUT INSURANCE WITH… Read Full Review

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★★★★★

“my ebike multi bike policy”

Written on: 10/09/2014 by 472Chaney (1 review written)

the main reason i use and have used ebike for the last five years is ease of use updating and amending policy details and the competitive insurance rates, excellent service and totally recommended… Read Full Review

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★☆☆☆☆

“Cheap but not worth the aggro”

Written on: 11/08/2014

Had no end of problems trying to get them to accept my (perfectly legit) proof of NCD. They hardly ever answered emails and when they did it was always a different person so there was never any continuity, and I was never given a direct email address so always had to use the generic customer services one. The aggro they caused me and the stress of having them threatening to cancel my insurance was not worth the £30-odd I saved on my premium, so learn from my mistake and don't let yourself be… Read Full Review

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★★★☆☆

“I called brightside directly...”

Written on: 20/06/2014 by Gerardo77 (1 review written)

I had terrible trouble getting through to Ebike so I called the parent company, brightside insurance and used option 7( directors) to get my problem sorted. Got it solved in an afternoon. They fixed my bike quickly when I had my off in 08 to be fair… Read Full Review

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★☆☆☆☆

“Didn't do what they promised.”

Written on: 15/06/2014 by 306Campbell (1 review written)

As a dealer we need insurance docs to register bikes. We (dealer and the customer) were twice promised e-mails which just didn't arrive on time. And £1.02 per minute to talk to someone is more than most other brokers. I will not be using them again… Read Full Review

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★☆☆☆☆

“Premium Rate Contact Number”

Written on: 13/06/2014 by CristalNelson228 (1 review written)

This has to be the worst insurance company in the UK. Not only are they extremely slow to contact you regarding the claim they fail to keep you informed. My vehicle repair has been waiting for their engineer to assess for approval for 10 days. Fully Comp insured terrible service spend a few pound more and avoid this company like the plague… Read Full Review

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★★★☆☆

“Garaging at a deferent address. ”

Written on: 08/06/2014 by ghosthunter49 (1 review written)

It worries me I garage my bike at my daughters house and no where on ebike insurance forms is a place to record this, I even called them at premium rates with this problem and told put my address on the form but the post code of where its garaged! Can I really trust a pay out if something happened to my bike? I am seriously considering changing my insurance company to one that will let me record this, I might not worry so much… Read Full Review

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★★★★☆

“Insurance Renewal”

Written on: 05/06/2014 by wjohnston (1 review written)

Had to call MCE to renew insurance policy. Dealt with by a nice guy called Adam Steel. Found him to be very professional and helpful… Read Full Review

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★☆☆☆☆

“Would give them ZER0 stars if I could”

Written on: 04/06/2014 by R850R (1 review written)

Insured with them for a few years then my renewal arrives, premium gone up from GBP152 to GBP550 after no change in circumstances. Tried emailing them to find why - no answers. Then the dreaded phone call was needed - twice waited 15 minutes on their high rate number. (This must be done deliberately as you listen to thier unending adverts). Eventually get through; girl says "don't why it's gone up, we're not told". Within 5 minutes of putting phone down I'd got 2 quotes elsewhere for under… Read Full Review

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★☆☆☆☆

“5 urgent e-mails in 6 days, no reply”

Written on: 21/05/2014

I've been with ebike insurance for less than three weeks. 6 days ago i recived an e-mail requesting a copy of my licence or my policy would be cancelled and i would be charged. I have moved house and I am waiting for my new licence to arrive. I have repeatedly e-mailed them asking what should be done, so far no reply. Tomorrow is the deadline and I don't know if they will cancel my policy or not. This is not acceptable… Read Full Review

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Griff_The_Riff's Comment

Written on: 28/05/2014

Since writing my first review I have phoned ebike on their premium rate phone line @£1.02 / minute from a land line, still waiting for my mobile bill to get a cost of the 11 minute call. I explained the situation and they confirmed they had my e-mails but their system had automatically closed them.

My licence arrived that same day so I sent the copies as per their instructions, each morning for three days. 5 days later I had another e-mail telling me I now have 3 days to send my licence. Their systems are obviosly not up to the job and their phone line is a money making device.

I would ask you all to concider if you should use an on line insurance service (which is not the cheapest) if their systems don't work? You take out insurance because you have to and for peace of mind. I am likely to find myself uninsured in 3 days, therefore breaking the law, and I have no confidence that ebike insurance has the systems or competence to handle a claim should the need arrise.

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★★★★★

“E bike, Customer service dept”

Written on: 20/05/2014

My issue with e bike was due to having an accident on a weekend and trying to report this. I rang the claim number 0845 ----- where you were given 3 options, after choosing the option I needed the call was supposed to transfer to the claims dept but instead went this number not recognised. Tried again same issue, rang the call centre where the operator was apologetic and said she would transfer me to correct line. Unfortunately wrong company but at least she tried. Rang call centre again this… Read Full Review

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Willywnker's Comment

Written on: 01/06/2014

A tiger cant change its spots avoid this lot

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Willywnker's Comment

Written on: 01/06/2014

We know what you mean dont trust them spots or stripes

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Tonerbaker's Comment

Written on: 17/10/2014

Ditto: This must be a "one off" . I have been trying to get through to them for 3 days now. In the end I posted a letter. I am just hoping they open their mail as they dont seem to answer their phones, emails or faxes. Now the website is down you have no alternative than to use the other costly facilities. It makes me wonder if they do this on purpose to make money. I have never known another insurance company website go down as much as EBikes.

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