eBike Motorcycle Insurance Reviews - www.ebikeinsurance.co.uk

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★★☆☆☆
1.9 / 5
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  • Customer service

  • Value For Money

Media Gallery for eBike Motorcycle Insurance www.ebikeinsurance.co.uk

eBike Motorcycle Insurance www.ebikeinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“poor service and now not cheap”

Written on: 08/12/2014 by xfWelsh192 (1 review written)

Service has never been good, but now,since being bought by Aeneas they are not cheap either .....40% increase quoted for renewal. Shop around before you renew… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 20/11/2014 by ColbyTempleton347 (1 review written)

My husband purchased motorbike insurance 2 years ago and all seemed good, had a claim - non fault on a bike that had only done 3000 miles and they asked if they could write it off, he said no. Went to renew the policy at the end of that year, online, and made a mistake on form, left off a previous claim for a non fault car accident. The rigmaroll for sorting that our on line was rediculous and when it was eventually sorted, as we thought they still sent wrong policy details, finally got it… Read Full Review

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★☆☆☆☆

“Lack of customer service!”

Written on: 17/11/2014 by AdamPennington (1 review written)

Have been a Ebike insure customer for over 2 years now. The last 2 months their website has been down, & when you try to contact them by telephone put on call wait for over half hour then cut off. Rang back again, & after another 20 minutes waiting, still no-one answers!. BEWARE!! I only want to change my bikes details! What if it were something more important. I have lodged a complaint with their customer services, will have to prob wait a long time for a response, if i get one at all!. Ebike… Read Full Review

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★★☆☆☆

“Vaulable customer?”

Written on: 14/11/2014

Have been with e-bike for 6 years. One of the main reasons is the convenience you can just arrange cover on line and make mid term adjustments. However when I received my new quote I decided to contact them to give them the opportunity to give me another quote as I could get it £87.00 cheaper elsewhere. Rang the number I was given by e-bike on the renewal form...waited 15 mins and was then told I had come through to the car team, was put through to the bike team. After waiting another 6… Read Full Review

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★☆☆☆☆

“Woeful”

Written on: 10/11/2014 by Kaisersoseh (1 review written)

Tried to contact them on 0333 number. Waited 40 minutes and gave up. Rang another number (recorded) but it was 'a different department' Not very helpful at all. This is the second time I have had dealings with them, and never again. Tried to call Brightside direct but again left waiting, can't believe anyone can be like this at customer service!… Read Full Review

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★★☆☆☆

“Web site down for weeks”

Written on: 07/11/2014 by Bradenz1966 (1 review written)

The marketing material for this company is that they conduct their business 'electronically' However their website has been down for 'essential repairs' for some weeks & thus I am unable to access my documents to make ammendments. Website message provides a number to call however it is seldom answered promptly & looks to be a Premium rate number. Hard to imagine a website so essential to their business can remain unavailable for weeks. Seems to.me that this has to be a conscious decision to not… Read Full Review

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★☆☆☆☆

“Disgraceful customer service!”

Written on: 29/10/2014 by davejcook2000 (1 review written)

You have to wonder what is going on with ebike, there website has been down for weeks, phone calls are charged at more than a pound a minute and they dont respond to emails!! … Read Full Review

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★☆☆☆☆

“some good some terrible”

Written on: 24/10/2014 by 380Stewart (1 review written)

Have been with ebike for over 4yrs. Initially they were very convenient. As I never had an accident I can't say how they would have been, but for recovery/repairs I had to call an expensive national number, which was irritating. Additionally, despite paying extra, one of my bikes apparently wasn't covered for breakdown recovery. So, not great, but cheap and convenient so I tolerated it. Unfortunately, when it came to renewal this year, I had some questions that I first emailed, then called… Read Full Review

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★☆☆☆☆

“Now Seeking Legal Action”

Written on: 23/10/2014 by Ingrid459 (1 review written)

They cancelled my policy after telling me they never received my driving license details, I have proof of 11 emails (that were never replied to by EBIKE)that were sent showing those details. I'm now in the process of taking them to court. KEEP WELL CLEAR OF THEM.!!!… Read Full Review

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★☆☆☆☆

“dodgy”

Written on: 22/10/2014 by jpCannon451 (1 review written)

I went with this lot because they were cheap, get what you pay for I suppose. I cancelled my policy with them due to changing bikes and needing specialist insurance and they haven't paid me back the remainder of my premium which was supposed to be paid one month on from the date of cancellation. 09...customer service number which costs loads to call, website down and the sales line won't help with anything not related to new policies. Some sharp practice here. Wronguns… Read Full Review

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★☆☆☆☆

“Ebike site down”

Written on: 21/10/2014 by quWatson238 (1 review written)

I've been trying to get proof of no claims for nearly two weeks. Emails get an automated reply referring to contact form on website but the website is down. My new insurer called the number on their webpage and wad was told it was sales only. Looks like over 10 years no claims down the Swanee. I intend to contact the insurance regulator as this crowd are looking more and more dodgy. A Google search does not cheer me up. Btw my new insurance is about 20% of Ebike quote … Read Full Review

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★★☆☆☆

“Insurance not showing on MID (Motor Insurance Database)”

Written on: 19/10/2014 by Olsoneb323 (1 review written)

I received a letter from MID the DVLA insurance check org. They informed me I was not insured. Ebike insurance charge you over £1.00 per min to call them.. what a rip off!! They eventually informed me I was insured and that it was their error it was not showing on MID. They went onto tell me it would be sorted in a few days. One week later still not showing. Expecting a fine soon !! CUSTOMER SERVICE POOR… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 16/10/2014 by tonerbaker (1 review written)

14 October 2014: No access to website. 15 October 2014: 08.56 Urgent email: No Response 15 October 2014: 09.33 Email: No Response + on hold waiting for connection. 15 October 2014: 09.44 Email: No Response + on hold waiting for connection. 15 October 2014: 09.55 Call Answered: Number on website incorrect, put through to ECAR. Transfer which took 5 minutes but told non-one available from EBIKE. Requested to talk to Manager – CUT OFF. 15 October 2014: 10.05: Email Complaint: No… Read Full Review

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★☆☆☆☆

“apalling admin”

Written on: 15/10/2014 by hamchock (1 review written)

Chose on price - added a bike no problem but when I sold a bike and removed online it said I was due a refund - they have not repaid this to me.They don't respond to e mail questions properly (give a response which does not answer the question asked!) and have a high cost phone line. Avoid… Read Full Review

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★☆☆☆☆

“Go else where”

Written on: 14/10/2014 by Willyr (1 review written)

My policy ended and I cannot get any proof of no claims their website is always being updated so I cannot send them e mails their phone charges are £1 a minute to speak to someone in person what a rip off something needs to be done about rip off company's like this… Read Full Review

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★☆☆☆☆

“e bike bad”

Written on: 26/09/2014 by Prince413 (1 review written)

I took out insurance with e bike ,no where on the internet page had it asked if i had passed my cbt,this was the case at the time i took out the policey i had told them i did not have a full licence, i took the cbt 2 days later and passed .i then got a letter to ask for proof of cbt which i gave and then they cancelled policey saying i did not have cbt at time of taking out the policey and would not be returning any of my money . they are robbers and very bad, DO NOT TAKE OUT INSURANCE WITH… Read Full Review

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★★★★★

“my ebike multi bike policy”

Written on: 10/09/2014 by 472Chaney (1 review written)

the main reason i use and have used ebike for the last five years is ease of use updating and amending policy details and the competitive insurance rates, excellent service and totally recommended… Read Full Review

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★☆☆☆☆

“Cheap but not worth the aggro”

Written on: 11/08/2014

Had no end of problems trying to get them to accept my (perfectly legit) proof of NCD. They hardly ever answered emails and when they did it was always a different person so there was never any continuity, and I was never given a direct email address so always had to use the generic customer services one. The aggro they caused me and the stress of having them threatening to cancel my insurance was not worth the £30-odd I saved on my premium, so learn from my mistake and don't let yourself be… Read Full Review

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★★★☆☆

“I called brightside directly...”

Written on: 20/06/2014 by Gerardo77 (1 review written)

I had terrible trouble getting through to Ebike so I called the parent company, brightside insurance and used option 7( directors) to get my problem sorted. Got it solved in an afternoon. They fixed my bike quickly when I had my off in 08 to be fair… Read Full Review

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★☆☆☆☆

“Didn't do what they promised.”

Written on: 15/06/2014 by 306Campbell (1 review written)

As a dealer we need insurance docs to register bikes. We (dealer and the customer) were twice promised e-mails which just didn't arrive on time. And £1.02 per minute to talk to someone is more than most other brokers. I will not be using them again… Read Full Review

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