eBike Motorcycle Insurance Reviews - www.ebikeinsurance.co.uk

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★★☆☆☆
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  • Customer service

  • Value For Money

Media Gallery for eBike Motorcycle Insurance www.ebikeinsurance.co.uk

eBike Motorcycle Insurance www.ebikeinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“ebike avoid”

Written on: 14/08/2016 by 465McQueen (1 review written)

Not a good word to say at all. Days to reply to email and then give you a premium rate number that hangs up on you. Eventually get a human only to be manipulated into talking forever. THEN get passed to a colleague who starts all over again. All to change a registration number. To eventually be told that the change will result in 100% rise in price for a 50cc. I'm off to a recognised brand. Good to see the FCA are on their toes with useless companies...........ahem!… Read Full Review

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★☆☆☆☆

“No Log in details on web site”

Written on: 24/03/2016 by xbEdwards429 (1 review written)

No Log in details on web site phone number put me through to a car broker rather than a bike broker a waste of my time… Read Full Review

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★☆☆☆☆

“Once loyal customer - not anymore”

Written on: 18/01/2016 by HudsonGallagher418 (1 review written)

I have been an eBike customer for nearly 10 years, however, I shall be one no longer. As mentioned in other posts, this company has really gone downhill. Firstly, they have removed the easy-to-use website functions to renew and amend polices, customer now has to phone expensive land-line number. Secondly, when I tried to make an enquiry, presumably the only call-centre worker was on a break so I gave up. Thirdly, I have just received a renewal ledger which has increased the compulsory… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 29/10/2015 by fordyski100 (1 review written)

Having been a client of ebike for at least 5 years something is very wrong with this company now. November 2014 i could not log on as they had removed this facility temporarily . I could email . I did renew by telephone and was advised log on would be working shortly . I emailed on various occasions following renewal to enquire when log in would be available and kept being advised that the log on area would be working soon . E Bike log on was a great system as you could make changes to bikes… Read Full Review

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101Sylvia's Response to fordyski100's Review

Written on: 18/01/2016

Same scenario for me, not able to log into account to renew in January 2015.
Policy lapsed. Eventually had to buy a new policy with Ebike over the phone, price gone up. Required proof of licence history despite being a customer of theirs for some years. A year later renewal due again, price gone up (a lot), web site still does not allow customer log in January 2016.
Due to their multi bike, multi rider policy we have unfortunately filled our garage over the last few years and are now reliant on the policy terms!

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★☆☆☆☆

“Are they still trading?”

Written on: 16/09/2015 by Wells272 (1 review written)

I've been trying to renew all day, there is no account log in area on the home page despite my written renewals notice pointing me to their web site. No one answers the phone, not even sure i've been in a queue as all you hear are canned adverts, spent 2 hours listening to them today. This has to be the worst service ever… Read Full Review

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★☆☆☆☆

“Website Down since 29 September 2014?”

Written on: 05/09/2015 by 463Scott (1 review written)

As a result, I have NEVER been able to access the "client area" to even find out the renewal date of my policy, not to mention make changes to it. As I began to write this review, I had been on hold on the telephone for 1:31 (that's one hour and 31 minutes)...and then I got through! I was actually beginning to wonder if the company was still trading. I managed to get my renewal questions answered, but was then transferred to a different team to discuss mid-term changes. Back on hold... So… Read Full Review

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★☆☆☆☆

“try to renew impossible login site always under...”

Written on: 31/08/2015 by DwaynePrater (1 review written)

try to renew policy its impossible login site always under maintainance.or they want you to pay a fortune to phone in renewal… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 19/08/2015 by WesleyWood (1 review written)

website does not work and wait over an hour on the phone to still not get your insurance sorted. Absolutely clueless, don't waste your time with them… Read Full Review

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★☆☆☆☆

“I think they are dead now?”

Written on: 03/08/2015 by Silva103 (1 review written)

Website has not worked for ages (a year?) I just tried to renew my policy over the phone but after 4 attempts and about an hour of waiting, I sadly must conclude that they have ceased to be… Read Full Review

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★☆☆☆☆

“Ebike insurance problems”

Written on: 21/07/2015 by 283McGarry (1 review written)

Were good now impossible to get any service, website has been down for months, call them only to be consistently put on hold then cut off, useless. Avoid this company… Read Full Review

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★☆☆☆☆

“Avoid eBike”

Written on: 13/07/2015 by waWhite1948 (1 review written)

Been with them for years, really liked their website that was really user friendly to make changes etc, prices were competitive too, BUT no longer they are useless, WHY? 1. website login no longer available , its been like that for months. 2. Try to contact them by telephone is hopeless, wait for ages to speak to a human whilst listening to marketing drivel how they claim to be best for customer service. 3. Got through eventually only to be told to call another number which was at a premium… Read Full Review

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D4Wll's Comment

Written on: 21/07/2015

I have experience similar problems, AVOID AVOID AVOID

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★☆☆☆☆

“How can this company still operate?”

Written on: 20/06/2015 by hobbers666 (1 review written)

Customer service is none existent. You simply cannot get through to anyone even if you try the new policy option let alone cancel or change the policy. Your initial call tells you how they are the UK's fastest growing insurance company. Utter nonsense. If your new insurance company are waiting for NCB proof, what do you do when they do not respond? The website in all the time I've been with them has NEVER worked. And yet you can read all the contrived rubbish about their "high standards" and… Read Full Review

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★☆☆☆☆

“Unexplained premium rise and non-existent customer service”

Written on: 14/06/2015 by Bill A (2 reviews written)

So, 15% rise in premium despite no change in circumstances and my 4th year with them. Website down, I quote: "The client area is currently undergoing essential maintenance" Excessive phone charges so refused to phone them and emailed instead. No answer after a week. They obviously don't want my business. This has all the hallmarks of a business which will not exist for much longer… Read Full Review

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★☆☆☆☆

“Ebike shocking this year!”

Written on: 28/05/2015 by 71Goodman (1 review written)

Tried to renew policy on line a week before renewal (April) but as usual eBike system off line. Rang to renew and when I queried the phone number for the breakdown cover was told this had been removed but the policy premium was even more than last year. There was no notification of this in the paper documents or on line information and it was only brought to my attention at the end of the call. Premium had gone up by over 70% in one year with No Claims with eBike for over 5 years and 11… Read Full Review

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★☆☆☆☆

“THE WORST SERVICE EVER”

Written on: 16/04/2015 by sandymenzies (1 review written)

My policy with Ebike lapsed whilst I was working overseas in mid March. I tried to renew online (being an internet insurance company) but their website was not functioning and has been down for months. I contacted them by email but unfortunately there was no option to renew online and I had no telephone access. On return from offshore, early April I called the company on their premium rate number, an advisor called me back but since my policy had lapsed I had to take out a new policy. I went… Read Full Review

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★☆☆☆☆

“Get away eBike -- You lost the plot”

Written on: 12/04/2015 by sh300rider (1 review written)

Been insured with eBike for the last couple of years. Never had a claim so cannot give an opinion on their service but their rating on this website should give a hint. Just received their renewal notice with the price jumping from £202 to £1210 (keeping cover exactly the same). This is a 600% increase! Now I just turned 70 and obviously a vote of no confidence is just what is needed: older riders can't balance, veer unpredictably and should not venture on public roads anyway. Have now renewed… Read Full Review

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★☆☆☆☆

“Lousy customer service”

Written on: 07/01/2015 by PeterKemsley (1 review written)

I have a policy with these guys and wanted an answer to a simple question regarding a claim. After two days of very expensive calls on their extortionate so called customer service lines I have asked for a senior manager to call me back. Was told this was not possible but hang on and I would be transffered to someone, waited a while nothing happened, more daylight robbery on the phone costs. Got angry and insisted someone called me back at the their expense ...... nothing heard 24 hours… Read Full Review

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★☆☆☆☆

“stopped policy :/”

Written on: 31/12/2014 by 81Arnold (1 review written)

just received an email stating my policy is due for renewal in January .... I paid £450 for a year as first bike ... how does that work as I took out a plan in august… Read Full Review

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★☆☆☆☆

“poor service and now not cheap”

Written on: 08/12/2014 by xfWelsh192 (1 review written)

Service has never been good, but now,since being bought by Aeneas they are not cheap either .....40% increase quoted for renewal. Shop around before you renew… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 20/11/2014 by ColbyTempleton347 (1 review written)

My husband purchased motorbike insurance 2 years ago and all seemed good, had a claim - non fault on a bike that had only done 3000 miles and they asked if they could write it off, he said no. Went to renew the policy at the end of that year, online, and made a mistake on form, left off a previous claim for a non fault car accident. The rigmaroll for sorting that our on line was rediculous and when it was eventually sorted, as we thought they still sent wrong policy details, finally got it… Read Full Review

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