West Bromwich Building Society Reviews

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★☆☆☆☆
1.4 / 5
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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West Bromwich Building Society

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Latest Reviews

★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 22/07/2014 by greenplastic81 (1 review written)

1. Misled about the nature of solicitors being on their panel 2. Took forever to respond to queries and get offer out 3. Ordered a ridiculous survey post our homebuyer survey (cavity wall ties) 4. Cannot speak to an underwriter only processing teams, who are smug, rude and unhelpful. 5. Contracts are misleading and huge detail finely hidden with no assistance. Please, this company are totally after your money in fees, and do not want to lend… Read Full Review

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★☆☆☆☆

“Dreadful company, regret ever coming across them”

Written on: 12/04/2014

Insanely lengthy initial application Errors in information which caused delays Appointing their own solicitor - a completely unnecessary party which served no purpose other than costing us money. A ridiculous list of questions to our solicitors which were unnecessary and upon completion they then asked a whole load more for no reason whatsoever delaying our exchange date yet again and costing us money. Horrid process & their main aim seems to be to get as much money out of you as possible for… Read Full Review

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★☆☆☆☆

“Terrible company don't go anywhere near!”

Written on: 11/03/2014 by Medina183 (1 review written)

Re- mortgage they get you to pay a booking fee of £99 for a low interest mortgage then they refuse you this product and say you can have this other product for another £99 on an higher interest. Do not deal with these people they never ring you back and are very un helpful… Read Full Review

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★☆☆☆☆

“Illegal holding of a passbook”

Written on: 24/11/2013

Upon receipt of two Authority letters the west bom in knowle refused witout warning to issue a cheque to the account holder and retained a passbook thus preventing transfer of funds no warning was given just a staight retention,despite the request was from a solicitor.The branch concerned also rang the account holder at work number but still refused to acknowledge identity The staff concerned where rude and caused distress and embarassement to my wife. … Read Full Review

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★☆☆☆☆

“Delayed entire purchase and jeopardised our move”

Written on: 08/11/2013 by LOVEFARM (1 review written)

We initially enquired to apply for a mortage after being told they offered the best rates by one of the mortgage advisors in the estate agents. We called and emailed twice as for some reason the people who answer the phone can't go through the process with you! After 5 days of calling, we eventually got though to a mortgage 'broker' - but then he had to go through all the deatils with us 3 times. he then emailed all the forms out to us, with mistakes and bits missing! We called and we… Read Full Review

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★☆☆☆☆

“don't use these people they are disreputable &...”

Written on: 25/10/2013 by BenDom (1 review written)

This building society is a disgrace. Rude and unhelpful staff in the mortgage team. over sold at cheap rates so were positively obstructive in the process to the point where our purchase almost fell through. hidden charges soon mount up to what you would have saved. Employees lied to us about important dates and details of the application to later back track. blamed the broker we were using for not submitting paperwork in time when it had already been confirmed as received in time by another… Read Full Review

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Bendom's Response to BenDom's Review

Written on: 25/10/2013

exactly the same happened to me!!!

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★☆☆☆☆

“Another banking scam”

Written on: 21/10/2013

Whatever you do don't go near this company. I have a Variable tracker rate with is a percentage over bank rate. They have now increased the rate by 2% over night which is not what I signed up to. Keep clear otherwise they will do the same to you, it could be financial suicide for you. Imagine your monthly payment nearly doubling over night… Read Full Review

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★☆☆☆☆

“Dont believe a word this company says. They provided...”

Written on: 23/09/2013

Dont believe a word this company says. They provided me a mortgage 5 years ago with a interest rate linked the the bank of England Base rate and now they want to increas it by 2%!! Dont go anywhere near them… Read Full Review

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★☆☆☆☆

“horrible ... ”

Written on: 29/04/2013

I applied for mortgage with west brom looking at the products they had. Its been good few weeks now, when asked for update, all I get is that their team is behind schedule and my papers would be looked at next week. Also they have asked for the documents I have already submitted again, which is very strange and shows that they are unorganised. They charged me hefty completion fee at the time of application itself rather than at the time of completion. They also delayed my valuation. Overall… Read Full Review

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Ferryhill's Comment

Written on: 04/07/2013

I also have had an absolute nightmare with a mortgage application. Delay after delay, excuse after excuse. Some information was asked for, and supplied, three times during the process. My initial application was on 3rd April 2013 and we still have not completed (4th July). Although we have had the actual mortgage offer for three weeks, the delay is now due to the West Broms solicitor, a company called Gordons, who will not reply to e mails or return calls to our solicitor.To add insult to injury, we are required to pay for their services. We are at the point now of losing the property we want to buy because of the delays.We received the same excuses about being behind schedule and, despite involving their Customer Services, we still cannot proceed.
The stress has actualy caused illness and after all that it looks as though we may lose the property.
Please think hard about using this company, no matter what the deal on offer.

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★☆☆☆☆

“Interest Penalty”

Written on: 09/09/2012

I closed down a West Brom WebSave account and transferred the contents to a new West Brom WebSave account. Because I had previously made one transaction on the account, this transfer considered to be a second transaction and therefore was subject to a 180 day interest penalty on the entire amount. My grievances are: 1) The West Brom website did not warn me that the transfer I was about to make would attract a penatly. 2) The West Brom did not inform me that a penalty had been applied; I only… Read Full Review

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★☆☆☆☆

“so upsetting!”

Written on: 08/07/2012

West Brom have some good rates, but if anything goes wrong they are horrible to have to deal with. I made a complaint because they did not make it clear how a withdrawal would work and after speaking to about 6 unhelpful people (including alleged managers and complaints staff) I ended up having to go direct to the Chief Executive himself to get the matter resolved and compensation for the nightmare thy caused me. It's shocking that I had to go to the most senior manager and suffer the stress… Read Full Review

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Ferryhill's Comment

Written on: 04/07/2013

Having similar problems to you. Can you please give me contact details for the Chief Exec.
many thanks

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★☆☆☆☆

“rubbish service”

Written on: 19/05/2012

try to add ppi to loan without telling me invested £3000 in a ISA 3 years they moved it to 4 years interest £13 let without building and contents insurance for 3 months… Read Full Review

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★★★★★

“They had a good rate on a fixed rate bond ”

Written on: 04/05/2012

I decided to invest with the West Brom as they offered one of the best rates for a 5 tear fixed rate bond in 2009. I am still a customer of the West Brom and have no complaints so far… Read Full Review

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★☆☆☆☆

“West Boooooo Banking”

Written on: 02/02/2012

This bank was recommended on one of those comparison websites as one of the best ISAs on the market. They are incompetent to put it mildly. They said that they couldn't process my transfers because 2 addresses of mine differed - one had Flat B on it, the other one didn't. First time I ever heard that I needed to provide further information on the flat no. of the same house. When I told them how ridiculous this was, they saw the error of their ways and processed it. But I had to telephone… Read Full Review

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★★★☆☆

“This was a quite a surprise to find a building society...”

Written on: 15/09/2008 by piriepirie (9 reviews written)

This was a quite a surprise to find a building society like the West Bromwich building society still sticking to core regional value - but still with good and competative interest rates… Read Full Review

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