Written on: 01/05/2013 by OldMoaner (1 review written)
Not for the first time - I feel totally RIPPED OFF by Orange Pay As You Go. I wanted a mobile phone for unforeseen occurrences when traveling. Some years ago I tried to use my phone only to find the remaining few pounds of credit had been LOST - I visited an Orange shop who told me that if the phone isn't used for some time (no exact time given) all credit was lost etc. I was supplied with a new sim card (this involved a new number too) and paid £5 for some credit. (This registered as... (read more)
Written on: 13/03/2013 by durooduroo
Been an Orange customer for decades without incident. Until I had a simple problem: lost my phone, needed replacement SIM with the same number. I have phoned 10 times to customer service to ask for my number to be moved to a new SIM. Each time an advisor gave contradictory advice to the previous advisor. They always stated they would call back in 2 or 24 hours. They never did. They frequently claimed the problem would be fixed by the following day. It never worked. I called repeatedly... (read more)
Written on: 04/01/2012 by DD04 (1 review written)
Purcashed a Orange Sydney which has been barred since i tried to activate £10 free credit, i've had it 3 weeks and it is still barred. Orange have had copies of credit card statements and i have made numerous phone calls. The customer services promise to call you back but never do, when you speak to them its difficult to understand them and they tell you things that contradict what the person on the previous call has told you. Absolutely terrible, if you want my advise - DO NOT bother,... (read more)
Written on: 25/11/2011
Orange is ok until you have to talk to them and then it's expensive, frustrating and futile. Their customer service is appalling. Out of the 10 times I contacted them I got acceptable service twice and that was from the same person, and the rest of the time I got customer service that varied between appalling and absolutely appalling. The communication at Orange is extremely poor, and written complaints are not even read before being answered with a standard email. Orange has very bad... (read more)
Written on: 24/05/2011
Orange are dreadful. i have had nothing but trouble with them from the moment i got my san fransicso phone. there customer service is the worse i've ever come across in any organisation. how they manage to keep there customers is beyond me. you have to pay to call customer services who can do nothing for you. all they do is lie or hang up on you. stay well away!! (read more)
Written on: 11/05/2011
I had an Orange PAYG phone given as a Birthday present, its like putting money in to a Bottomless Pit !
I cannot wait until the 3 months are up to move to another provider, Ive still to get a proper reply why I am being "Ripped-Off" !
Hardly made any calls as Im reluctant to, so I am assuming the charges are
down to Internet service and yet I am on their "Dolphin Plan".
I would like to have known prior to signing up exactly what did their plans cover ?
As soon as I get my PAC Code Im off ! (read more)
Written on: 21/03/2011 by yo6489218 (1 review written)
Hi here is the Giffgaff tariff which is pretty much unbeatable
8p per minute
4p per text
cheap international calls in most countries
free call on 0800
free Giffgaff to Giffgaff call if you top up at least £10 every three months
I can send you the free sim card with £5 free credit on top as I am a member of Giffgaff (the one that get from the website directly does not give you the £5 credit). Just contact me on email@example.com.
Written on: 15/03/2011
I was with Orange pay as you go for 10 yrs and have recently changed onto an Orange contract phone instead. Iv always found there customer service brilliant although the call centre is abroad and can be fustrating if there is a language barrier. When ever i had a problem i discussed (not shouted) at the team and the issues were always resolved and my account credited with £10 free credit as a gesture of good will.
I also found that the opportunity to change your PAYG tariff every 30days... (read more)
Written on: 27/12/2010
Been with Orange for many years, I have had no problems with them as I have been PAYG. That is until I decided to update my phone and purchased one on line a 'San Francisco' it's a good phone. Part of the deal is I had to purchase a £10 top up with it, and this would be added to my account.
NO such luck, I am still waiting to have it credited to my account 30 days later, every time I speak to Orange they state it will be escalated and dealt with in 24/48 hours if not they will call back... (read more)
Written on: 17/11/2010
Bought an Orange phone with the pay as you go. Well it is not because you have to pay £5.00 a month to get basic pay as you go. Isn't that a tariff??? After the month the £5.00 goes and you have to top up again. Not useful for low usage and few calls. Lots of lovely gimmicks to attract unwary teenagers. This phone is unused and going back. (read more)
Written on: 13/10/2010
I've been with orange pay as you go for just 10 days and my £10 top up is already gone,I haven't made any calls more then a min and just one 5min call.I have no idea where my top up has gone.Terrible value,think very carefully before getting a pay as you go account. (read more)
Written on: 25/08/2010
Another victim says he was cut off by Orange's customer "service"(!)when they realised he was complaining. Same with me, though I didn't suspect at the time that the cut-off was deliberate. And they did worse. I called again. After that call (answered by a different person, fair enough) was---unsatisfactorily---over, I found I had a voicemail message waiting. I thought it might be from the original chap I'd been cut off from, to apologise or say "call me again". No way: all I got was two... (read more)
Written on: 18/08/2010
Omg orange dolphinn is amazing free texts and frinternet thats amazing
i would reccomend it to anyone (read more)
Written on: 26/07/2010
Orange is over-priced and the customer service on PAYG is literally appalling. My phone physically broke within two weeks of having it, and they have twice failed to turn up in their 9-1pm slot with a replacement. They don't even call you to tell you it won't be delivered and instead make you call them, again on their 25p customer services number and then can't even tell you if it even went out for delivery. I am returning the phone instead and moving network after 8 years with Orange. ... (read more)
Written on: 23/06/2010
Do not buy Orange pay as you go , the customer service is appalling and they can take money from you and there is little you can do. I bought £20 top up which disappeared in to space and it was my fault ????????? (read more)
Written on: 10/06/2010
Orange customer sevice is appalling. I purchased an iphone from them a couple of months ago and they continue to charge 2 pounds a day for the free 3G. I phoned and emailed and spoke to half of india and managed to get this fixed only for it to happen again a month later.
They commit the classicly annoying sin of charging for customer service calls and then passing you from dept to dept when you finally get through. The staff are sometimes ok but often surly, keep you on hold for ages... (read more)
Written on: 02/05/2010
Roaming is not working in the USA on the Blackberry internet service at the moment, their customer service (based in India) is truly appalling and staffed by very professional liars with different stories depending on the time of day. (read more)
Written on: 25/02/2010
Not really internet free Dolphin orange pay as you go. Please be aware it is not free internet as advertised . It has come to my attention that only "Bebo", "Facebook", and "My Space" are free to access ! You will be charged if you go anywhere else on the web. (read more)
Written on: 14/02/2010
I do like this phone. it is nice and stylish. I would recommend it to all my friends and family.it is easy to navigate and good for people who are not on the technical side. Me and my sister have on and find it very useful. the features on there are good and the touch screen can be calibrated though I've never needed to use it much because it is very reliable. me and my sister love this phone because it is an easy touch screen to use.
please it would be nice if I could use the orange network... (read more)
Written on: 04/01/2010
Hello to you all. I have a Blackberry, and I pay them £5 per month for unlimited internet, great. I am with Orange, and I pay them an inflated price of 10p per text, boo. Over the past few days I have not used any text's, so why are Orange taking money out of my account?!!!! I tried to ring them on the free number 450(which costs 25p) but I cannot get through because they have taken all my credit out of my phone!!!! I have read stories of people getting charged for nothing from Orange... (read more)
Written on: 26/10/2009
Orange PAYG is worst service of any consumer product I've encountered. Difficult to top-up, menuing is bizarre, obscure and unusable, regular customer-service line doesn't answer and charged service wants 25p - even then, the guy put the phone down on me when he realised it was a complaint. Better spend your dosh on a good psychiatrist than pour your dosh into this worthless bottomless pit. (read more)
Written on: 14/10/2009
I forgot to add... They tried to swindle me out of more money by introducing me to services that I had already signed up with and didn't recieve. (read more)
Written on: 14/10/2009
Orange are the worst network anyone could possibly go for. Speaking to customer services was like banging my head against a brick wall. Everything was over priced and completely over-rated. (read more)
Written on: 22/02/2009
I've only ever been with Orange, so I can't make a comparison with other networks, but for me it was confusing and seemed to be not-very-well organised. The various tariffs and rewards associated with them seemed to change quite a lot. Overall, I'm not impressed. (read more)
Written on: 05/01/2009 by ash786
Im on the dolphin package with orange payg. I had unlimited text but found that orange were slowly taking credit off my top up even though my textng was free. I rang customer services on 450 and was told I come to contract side and not payg and to ring 451. 451 doesn't exist and in the mean time I have been charged 25p. Called 450 again and got through to operator who said this is payg nmber (450) but he couldn't check my account because its after 10pm and to call back tomorrow. I was... (read more)
Written on: 29/12/2008
Contract side really good
Need to have better customer services or I will change network... soon.
Would not let me online-top up my phone as it would not accept any card details. So I was stuck over Christmas with no working phone which, as I work in Abu Dhabi, is really annoying. (read more)
Written on: 19/10/2008 by chrisnophone (1 review written)
I've been a Orange pay monthly customer for nine years. I switched to pay as you go and topped up 30 pounds the phone, but a day later my handset stopped receiving calls. I later found out Orange had barred my phone without telling me. I was unable to call customer services from my handset or use the online service. I submitted a web request but heard nothing for over 36 hours. I eventually got through to customer support on a friend's phone and was told then since I registered a "new... (read more)
Written on: 13/09/2008 by markiepoos (12 reviews written)
I have a LG Viewty on Orange and I am on the dolphin package which when I top up I get free text;
£10 - 300 Texts
£20 - 600 Texts
£30 - Unlimited Texts
£10 - 120 Mins
£20 - 180 Mins
£30 - 240 MIns
racoon; Regardless of what you top up
15p per min to any network at any time
10p texts to any network at any time
Regardless of what you top up
Calls to over 50 countries from 5p per minute
15p texts to overseas mobiles
Get a Free Orange sim card at the Orange website... (read more)
Written on: 22/07/2008 by alphaWOLFIE (2 reviews written)
Different tariff deals and simple to choose and understand also film Wednesday 1 adult pay get another free GREAT, customer service is ok to people friendly. Signal can be low in most places but comes out average but that's not to say it's all bad and prices on trariffs not the best depends really. Orange is like sainsburys 'the underdog,' compare to Tesco shop if you can look at it like that. What i'm saying is it's not too popular but it does try it's best to reach out and provide a better... (read more)
Written on: 26/05/2008
Orange charges 15p every connection, so if you phone someone and they are unavailable i.e no signal or the phone is switched off, you are charged 15p to listen to the answer phone message, this becomes quite expensive when you repeatedly attempt to call them as the answer phone kicks in after about 20 secs (read more)
Written on: 08/08/2007 by DSP (1 review written)
Paid £10 and within 30mins on trying to connect to web it had gone. So I had to put another £5. In view of this put a security code into my iPaq and this resulted in me being required to get a PUK using a Premium phone number to speak to Orange.
I had Orange as ISP but it was better with Wanadoo and Freeserve before them. I left!
No confidence in Orange at all now. Nothing is easy, they don't even know what settings an HP iPaq 6515 uses. I used to be able to receive emails when with... (read more)
Written on: 10/02/2006 by haddock26 (20 reviews written)
Orange Pay As You Go Sim cards are only £1. Or free when there's oranges giveaways. Or currently free with pay monthly phones.
There are different tariffs, usually 3 types. Talk and save, where its a higher number of pence for the 1st few minutes, and cheaper there-after. One is called fixed rates 24/7 (which is what I'm on). And another one that I've forgotten.
There's always offers, to which new and existing customers can join. I'm currently on 3000 free evening and weekend texts a... (read more)
Written on: 05/01/2006 by Wealerdealer
The Orange Pay As You Go mobile phone tariff is recommended if you go to the cinema on Wednesdays. That's pretty much it. The prices are expensive. I only use it to go to the cinema - nothing else. There are much better networks than Orange. (read more)