Halifax Online Banking Reviews - www.halifax.co.uk

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★★☆☆☆
1.6 / 5
281
21% of users recommend this
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  • Ease of Use

  • Value For Money

Summary

Halifax Online provides the capability to control your account with access to paperless statements, control of direct debits and standing orders, transfer money, pay bills, apply for an overdraft, order holiday money, control share dealing, loans and savings accounts, all from one access. The site does not have security features to foil key logging spyware therefore we would recommend that you don't enter your account details in the normal order.
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Halifax Online Banking www.halifax.co.uk
Halifax Online Banking www.halifax.co.uk
Halifax Online Banking www.halifax.co.uk
Halifax Online Banking www.halifax.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 15/03/2016 by GermanWeber (1 review written)

I'm an IT professional and can honestly say this is the worst application I've ever experienced… Read Full Review

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★☆☆☆☆

“Halifax computer geeks stuck in the 1980s.”

Written on: 19/02/2016 by DarylWilson (1 review written)

I have been a customer of the Halifax for over ten years. The online banking has always been easy to use and effective. Now, I'm getting missed payments and late payment fees galore. Why? Because the daft and annoying way they've changed the panels for the accounts - savings, current account credit card etc are a nightmare. Several times I've accidently missed payments because I've misread the payment date. Other times I've over paid - but hey! You don't get a credit for that. Halifax staff… Read Full Review

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★☆☆☆☆

“Absolutely terrible. The old one was way better.”

Written on: 18/01/2016 by KonnorCooper (1 review written)

The new look is absolutely terrible and not user friendly at all. It's annoyingly slow and looks horrible too. You need more time to perform the same acyion on this nww look. I miss the old look. There's absolutely nothing that I like about the new look. And I use Halifax online very frequently as it saves you trips to your local branch… Read Full Review

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★☆☆☆☆

“Online layout is appalling!”

Written on: 30/12/2015 by whatthefrack (1 review written)

New layout has been forced through and is impossible to use with any effectiveness, the actual useful screen window takes up about a quarter of potential screen space, the rest is ads and blank. The fonts are terrible. This makes overview really difficult and the previous transaction overview of 20-30 transactions has reduced to around 10 per page making account monitoring very tricky. In a time when banks are supposed to promote responsible money management this is utterly foolhardy at best… Read Full Review

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Stuneville's Response to whatthefrack's Review

Written on: 31/12/2015

I just logged onto the new look site and I agree.

The site has fallen the same way as so many other sites. Aimed at the smartphone user. Real people use proper computers with nice, large screens and we expect a reasonable use of the real estate available.

I now have to stand back from the screen, have to scroll and scroll and scroll, increasing the risk of RSI.....

Even reducing the page size to, say, 75% still yields an horrible, Fisher Price like blobby, huge fonted mess, with spurious line spacing.

I've used the site for as long as it's been available and this change is most unwelcome.

I despair!

Stu Neville

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★☆☆☆☆

“Halifax Online Banking - NEW LOOK?”

Written on: 09/10/2015 by senga7878 (1 review written)

I like change so I decided to opt in for the new online banking look before the official 'roll-out'. Mistake! Is this really supposed to be the new and improved look? Impossible! Reasons: 1) Confusing layout resulting in difficulty in finding the direct debit/standing order options hence time consuming! 2) Uneasy on the eye with the fonts, sizes...etc 3) Bland, boring design Whoever designed it, it is clear they do not use Halifax for banking. If I don't get used to it, I'll be moving too!… Read Full Review

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Stuneville's Response to senga7878's Review

Written on: 31/12/2015

Agree. Three times.

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★☆☆☆☆

“I GIVE UP”

Written on: 10/08/2015 by xkWood106 (1 review written)

TRIED COUNTLESS TIMES WITH THEIR ONLINE BANKING.. ABSOLUTE RUBBISH I GIVE UP I WILL CARRY ON WITH THE INCONVENIENT OLD FASHIONED WAY.. KEEP CHECKING THE CASHPOINT MACHINE HALIFAX ARE A TERRIBLE BANK GREEDY GRABBING MONEY GRABBERS ASK YOURSELVES HOW DO YOU THINK THEY PAY FOR THEIR ADVERTS ON TV AND COUNTLESS IN STORE REFURBISHMENTS?? … Read Full Review

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★☆☆☆☆

“Most incompetent service and staff”

Written on: 12/04/2015 by RamiroBrowne26 (1 review written)

Takes forever to even speak to an advisor online. Then when you do, they give you or send you the wrong information. I've been unable to access my online banking for 2 weeks now!… Read Full Review

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★☆☆☆☆

“You still need to go the branch!”

Written on: 03/12/2014 by bobbyj (8 reviews written)

Absolute farce - because of problems and delays using the branch Halifax recommended using their Internet Banking service where I would get 24/7 365 days service and all from the comfort of my home. Then drawn into their ISA accounts which they dont tell you at the time, but anything regarding closing you need to go into the branch oh and dont expect to be able to read statements all the time, because these invariably disappear behind week long error messages blaming their system. Try to phone… Read Full Review

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★☆☆☆☆

“Halifax's internet banking and customer service is...”

Written on: 28/11/2014 by AminaGriffin-Alt318 (1 review written)

Moving money around with internet banking is harder than other banks. Halifax require you to type the recipients phone number in, which they sell to 3rd parties for marketing. When you make a payment it can take days for it to show up on the online account meaning you can never see a up to date statement unless you don't use your card for a few days. They also use Asian call centers (I'll leave that one there). The online banking is at such a low standard it makes me want to close my current… Read Full Review

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★☆☆☆☆

“Can't even get started”

Written on: 27/08/2014 by Shyanni197 (1 review written)

Phone the support line, they direct you to an area then don't allow your problem to be discussed before saying check on line and goodbye. My problem; 9200400 : As you've only recently registered for Online Banking we can't provide you with a user name reminder. Can't get to speak to anyone there… Read Full Review

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★☆☆☆☆

“New Mobile Banking Crapp!”

Written on: 19/08/2014

Hi your new mobile banking thing looks snazzy and all but it does now not let you access the desk top site via mobile. This is no good if you need to cancel or change standing orders or debits quickly and easily... The old one was better you mentally deficient idiots. This has practically ruined my life, seriously. I'm gonna change banks this Friday after being a Halifax customer for 20 years. Fecking idiots… Read Full Review

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★☆☆☆☆

“online waste of time”

Written on: 15/08/2014 by Mekhip304 (1 review written)

Absolute waste of time trying to log in a total farce, it is a no star rating from me not the 1 star I have to put in… Read Full Review

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★☆☆☆☆

“Savings Account Maturity”

Written on: 10/07/2014

It has taken me many weeks and much time to, finally, get Halifax to pay the maturing proceeds of my fixed term savings a/c into my current a/c at another bank. I tried writing, phoning, e-mailing and on-line updating my maturity instructions but, at every turn, I was thwarted by Halifax's inability to deal with that mode of communication and/or do so at that time and/or their requirement for "just another security step that can only be done by some other form of communication". My belief is… Read Full Review

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★☆☆☆☆

“Online Banking”

Written on: 30/04/2014 by 38Briggs (1 review written)

I tried to log onto my online banking account and it would not work after trying to re set my password nothing would work. I called their call centre who tried to help me do it step by step and that still did not work and the woman on the phone hung up. I called back and was told I would receive something in the post that will help me re set my password but I will have to wait 5 days, or I could go into my local branch. I can't go to the branch as I have to work and 5 days is too long to wait… Read Full Review

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★☆☆☆☆

“Why am I still with them!!”

Written on: 12/04/2014 by McNeil140 (1 review written)

I had an account with Halifax year ago and had nothing but problems. Never experience anything like what I experience with them in my life. So I closed my account and moved to another bank. I still have my mortgage with them so I decide I want to get online to see it, tried to set it up whilst I was in work and got told to phone a certain number to authenticate who I was as I was unable to take the automated call at home. Oh no they can't do it because it's a mortgage account, They can't… Read Full Review

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★☆☆☆☆

“Do they really care?”

Written on: 17/02/2014

I have had a Halifax account for about 20 years and some time recently I started using Halifax online. Its a nightmare! Twice I have changed my registered mobile phone number. I should take a couple of days to be updated, The first time it took months. Okay Halifax agreed that I could send the money abroad by telephone banking but thats not the point- I want to use internet banking. I am now stuck because their banking system does not recognise the IBAN number of my account in Italy. Why not?… Read Full Review

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★☆☆☆☆

“Useless, dysfunctional and thoughtless”

Written on: 27/10/2013 by barrytoogood (2 reviews written)

What on earth is the point of an "online" service that tells you to call on 0845 number to do anything except look at your account? I simply wanted to tell Halifax tat I'd be using my credit card abroad but can't do that online. Call centre has a huge string of time-wasting options just to get to a queue of "at least ten minutes". I hope someone there listened to my response before I rang off. Lost my business then… Read Full Review

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★☆☆☆☆

“Worst online experience i have ever experienced”

Written on: 15/10/2013 by sunkc (1 review written)

Terrible online bank experience. Try to reset memorable password told I cant need to phone when I phone get sent around the departments no we cant help you no that's not our department then I get asked if I would like to change my address I explain I never asked to then I get put through to someone who said thank you sir can we change your telephone I said I didn't want to??? "would you like to do anything else today with your telephone banking as you have cleared security" "transfer funds… Read Full Review

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★☆☆☆☆

“Halifax Abroad+”

Written on: 05/10/2013

Recently applied for a Halifax credit card as Which stated it was the best to use abroad. First and second times I tried to use in Italy in September 2013 both transactions rejected. Tried to sign in on line whilst in Italy and my username was rejected; a username I had previously used for 3 years. Finally, on my return to the UK established my user name had been changed by Halifax to numbers not letters. Would have appreciated the courtesy of a notification. A telephone call to them to… Read Full Review

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★★☆☆☆

“Keep getting locked out”

Written on: 03/10/2013

Even putting in my 1st name, surname , their user name for me and my date of birth they cannot find me. I like their in branch staff but as need to see things online now I will seek a new bank for a current account. Rest of my accounts with them will follow suit… Read Full Review

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