AA Car Insurance Reviews - www.theaa.com

Click here if this is your business
★☆☆☆☆
1.4 / 5
176
11% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
AA Car Insurance www.theaa.com - Ask a question now

Media Gallery for AA Car Insurance www.theaa.com

AA Car Insurance www.theaa.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Pretty Poor Service Which Surprises Me”

Written on: 08/05/2015 by Stephenw196 (1 review written)

I thought the AA's service would be far better, it falls short of expectations. Took ages to get them to answer the phone (several days), they said they'd call back the following Tuesday when I'd have the new vehicle registration details and didn't call, then said my policy documents would be emailed through within 2 hours and they weren't. I have previously asked for them to call me back as I object to calling the 0844 number but today they said they couldn't because they were too busy. And… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 14/05/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Been with the AA for a year, everything fine until...”

Written on: 02/05/2015 by 161Hopper (1 review written)

Been with the AA for a year, everything fine until 'automatic' renewal. Telephoned to discuss a few changes and couldn't get through and gave up after 20 minutes. The private money now behind the AA are short-shortsightedly interested in profits and clearly don't employ enough staff to man the 'phones. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWFUL. They really make it difficult. ”

Written on: 30/04/2015 by KaylinMatthews (1 review written)

I, a young driver, decided to go with the cheapest quote, which unfortunately for me, was the AA. They were charging me £150 a month for a small citroen saxo, after 5 months, I changed my car and got a 1.2 Fiat Punto (2004), only two years newer than my Saxo. I expected a small increase but they put it up to £250 a month (even after putting my mum on the policy)!! The customer service was awful, I was in two minds about canceling my policy and the person on the phone was incredibly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“dont go near them!!”

Written on: 30/04/2015 by KaedenWaddell (1 review written)

Poor customer service. Only want your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor customer service”

Written on: 19/04/2015 by Kalebh55 (1 review written)

got a ridiculously high quote for a renewal, sent recorded delivery letter to refuse but they still took the money from my account. after about eight phone calls and being told the usual " due to high demand you are in a queue etc" told there had been a mistake and a refund would be made. three days later I'm still waiting and another recorded delivery letter has gone to the chief exec. perhaps he ought to try his own help line service and see what his customers have to put up with. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 20/04/2015

Hello, we are sorry to hear you're unhappy and do hope that the refund has now reached you. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Got you over a barrel..Changing Car While Insured With AA ”

Written on: 13/04/2015 by ColonelDavies (1 review written)

Got you over a barrel. Changing Car While Insured With AA - Avoid. I'm writing about a recent experience of changing my car - I had car insurance with the AA - had policy 2 months with my old car. I recently changed my car to a lower group insurance car - was group 19, The new (to me) is a car insurance group 13. So I thought I would be getting a refund of such - which has happened in the past with other companies - how wrong I was. I was shocked I had to pay a further charge of £120.88… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hattiegoddard1994's Response to ColonelDavies's Review

Written on: 28/04/2015

I have had the same problem, was paying £150 a month for my car insurance (young driver), i very recently got a little fiat punto and they have put it up to £260 a month! And now its going to cost nearly £400 to cancel my policy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible customer service ”

Written on: 07/04/2015 by Wyatt267 (1 review written)

This review relates to the impossibility of ever getting through on any telephone number to speak to a person. Today, I was not even given the courtesy of being held in a queue. The voicemail just said that there were experiencing very high calls and then cut me off. Combined with ridiculous high renewal quote ( I have got the same cover for half the price with a rival company), I have taken my business elsewhere. However, I suspect that the AA will still take my premium from my credit card… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Ripoff”

Written on: 23/03/2015 by debbies245 (1 review written)

Went with the AA as is a weel known company and thought that makes them better. Hubby had accident in December in the bad weather and after loads of calls the car was finally collected to go for repair 5 weeks later, no car for 5 weeks !!! No one wanted to talk to us about this they just passed us around and said they were busy because of bad weather. Now the real shock was the renewal price as it just came in for over £800 from £450 last year. Onto Compare the market and we got same for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Standing Order Problems”

Written on: 27/01/2015

The AA continued to take money from my account for unrequited motor insurance despite my request for them to stop - £45/month for 5 months…. Sneaky and I didn't realise till I checked my records. Will never use them again. I even explained to them why I didn't require their insurance as it was £200+ les elsewhere and for slightly better cover. The guy on the phone had a long chat about the costs and understood why, me being on state pension, could ill afford the high payments - but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Comment

Written on: 14/04/2015

Hello, we are very keen to address this. If you haven't contacted the AA already regarding this please get in touch via our website so we can help. Thank you, Kind Regards The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Got ya by the balls”

Written on: 16/01/2015 by Jaylyn368 (1 review written)

Changed my vehicle mid way threw..expected a slight difference in cost as car was a year newer..what I didn't expect was them to double my monthly payments from £40.27 to 87.42... an then charge me 25 for the privilege. In total for the remaining 6 months of my insurance it was going to cost me 435..This was not far off the quotes I got for a new 12 month policy. Really is day light robbery cuz cancelling isn't really an option as you lose money for what you already paid..plus ANOTHER admin… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“an absolute disgrace and legalised theft”

Written on: 30/12/2014 by hugsterr (1 review written)

took out car insurance in august for 300 odd pound had to get cover note twice as car was in garage and i got courtesy car out paid additional 50 quid sold car in december got refund 103 pound a disgrace.BEWARE NEW INSURERS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Legalised Gangsters Buildings & Contents Rip-Off”

Written on: 27/11/2014 by rippedoffbyanotheragency (3 reviews written)

I took out a Buildings/Contents Policy on the 18th Oct to begin on the 8th Nov. They then wrote to me on the 27th Nov informing me that I either change all my locks or they would up the excess from £100 to £ 500 I realised this was a legalised rip-off and so decided to get the eck out of this mafioso outfit. They had 20 days to inform me of this change of agreement prior to the onset of the policy beginning but waited until they could tie me knots and help themselves to £53.89 to opt out of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Response to rippedoffbyanotheragency's Review

Written on: 27/11/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rippedoffbyanotheragency's reply to The Aa's Comment

Written on: 27/11/2014

I did and all they were interested in was their £53.95 I then contacted Customer Service and he was just as robust in making the grab for the money.
He then lectured me in how their allegiance is to the underwriter and not the customer, you have the data transcript of the rip-off but I have a couple of media chums and I'm endeavoring to get them interested but I need the transcripts of the conversation and I have requested but still awaiting.
18 days to alter a policy's term and they take 38 day's.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“total nightmare”

Written on: 26/11/2014 by HarrietLondon (1 review written)

Due to an accident that was not my fault and for which the other party immediately admitted liability my car was written off. Dealing with the AA is impossible. They also refer me to AXA, who deals with the claim they say, they know nothing and pass me back to AA. the other peoples insurance have been more helpful than theses guys. Claims take forever and when you need information are on hold forever before you get passed around 10 call centres who read the same info off a sheet on their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“automatic renewal”

Written on: 18/10/2014 by Juana328 (1 review written)

Don't use aa and definitely don't let them automatically renew. My renewal meant I was paying £800 house and contents insurance for a one bed flat. New customers in a five bed detached house in same area pay £300. How can this be? Shocking. Am now paying £200 for same if not better cover. No customer service. Take administration fees from account when they want to. Letter requiring my action by 7th October was dated 24th September but only received 18th October. Is this how they make their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total Rip Off”

Written on: 25/09/2014 by Tiriel (1 review written)

My wife bought insurance in August costing £235. We are buying a new car and called to change it over. She was quoted an extra £235 to change the insurance to the new car. I was expecting a small increase in the premium and an admin charge, but this was ridiculous. Therefore I asked to cancel the policy. I was told I would get only £130 back. I was again very surprised as we are only 6 weeks into the policy. They were clearly taking advantage of the situation and either way overcharging us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont care unless you want to make a frauduant claim...”

Written on: 05/09/2014 by jonessimon (1 review written)

had an accident contacted the AA as they are the ones i have my policy with, they sent me onto another company who apparently are the people I should talk to Zenith, to cut a long story short the repairs to my car are not good but neither company want to know. I must have had 25 calls asking me if i was cliaming for injuies, every call I said no me and my daughter were fine but the calls kept coming and then letters, one call even suggested that I could get around £3000 to £4000 funny that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

The Aa's Response to jonessimon's Review

Written on: 08/09/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience we would like to help. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“what a con!!”

Written on: 23/07/2014 by Yesenial278 (1 review written)

changed my car two months after renewal date and despite quotes from the AA itself - the policy should have increased by £43 to continue cover for the full year. Instead, they quoted me £101. It was only after I discovered that I would only get a refund of £78 I agreed to continue- but what they didn't tell me was that this would be for the remaining 10 months and not at this date!!! I WOULD STRONGLY ADVISE PEOPLE TO AVOID THE AA AS OTHER INSURERS DO NOT CHARGE EXTRA WHEN YOU CHANGE YOUR… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tiriel's Comment

Written on: 25/09/2014

Spot on exactly the same happened to me. Bought a new car and rand to change the details. They wanted an extra £250 for the 11 months left. This was a ridiculas amount so I decided to cancel the policy. I am only going to get £130 back having paid £235 in August! So £105 for less than 2 months cover. The company are a total rip off and I will never buy anything from them again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Nightmare”

Written on: 19/07/2014 by KimberlyBlevins (1 review written)

We received a renewal quote about a month before it was due. In the letter it said that if we agreed to the renewal we would not have to do anything as it will automatically happen. However if we didnt agreed we would have to contact them within 14 days. I contacted the same day the letter arrived! I simply didnt want it to be renewed as their quote had doubled since last year. When going on gocompare our old insurer before aa were a lot cheaper, so we decided we would go back to them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“renewal premium”

Written on: 14/07/2014 by investor (1 review written)

been with them for 2 years with maximum discount. The policy has automatic renewal - this year when premiums generally have gone down by more than 10% they tried to put up mine by 35%!! I got a quote direct from the company which underwrites the policy and it was £130 cheaper. Rip-off merchants. Did the same with my AA membership fee. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I cancelled my policy after 6 days after the renewal...”

Written on: 08/07/2014 by J1lber (1 review written)

I cancelled my policy after 6 days after the renewal date and was charged 44.96 for the privilege more than a months charge. My new insurers are £140 a year cheaper with better cover and no add ons stay away from the AA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview