AA Car Insurance Reviews

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Absolutely discusted with this Company and its very unhelpful staff. I was covered for my vehicle online but when i recieved my ins docs their was a discrepiency with the car manufacturing date. It said 1992 instead of 1997, so I was quick in responding to them via the phone just incase i may not be officially insured. They said not to worry and that it wouldnt effect the policy and that I am definently insured and would not have to pay any extra. Heard nothing for a week so i rang them tonight and they tell me i have to pay an extra £140 onto my policy. Hasen to add I cancelled emediatly as i was still inside my cooling off period. Then to add insult to injury the AA staff told me they will be deducting an admin fee and also for the insurance that i have used since my start date, which by the way i probaly wasnt even officially insured due to the AA getting the manufacturing year wrong. My policy was £173.78 I am being deducted £25.01p due to admin charges. Do not use this company it is nothing but a bloody big headache and the excess is phenominal. I hope to get my money back and like any ordinary working class person in the uk I dont want to be ripped off, espaecially in this difficult time of resession.

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After being unemployed for 12 months I had the oportunity for a 3 months period of work.
Verified with AA that I was covered for journeys to work was met with a demand of £25 to change my occupation on my policy. Was also advised that I would need to do the same again when the work period was complete and pay a second £25 to revert my occupation?
What is the relevance of my occupation got to do with my car insurance?
If I am able to secure other work during this insurance year I wi ...

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I took out aa car insurance, but when renewal was up i decided to go elsewhere, problem was i needed proof of my no claims bonus for my new insurer.

It took months for me to get the document through from AA, many many calls to them, they kept saying they had sent it out but would do so again, but nothing arrived on my doorstep, my new insurers had no option to threaten me with cancelling my policy!

so much stress and anxiety, it all made me ill, please dont go with them, it was an absolute ni ...

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A thoroughly none customer focused lets get your money and run. Customer service is apalling and uses an 0870 number to keep you hanging on. Letters take weeks to get a reply and then are of no help. WHAT HAPPENED TO THE AA OF YEARS AGO?????????????? I would never even consider using them again

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Setting up the policy was very efficient, however problems soon arose when I wanted to insure a 2nd car which was off the road. The AA charged me £25 on 3 seperate occassions for updating my policy, which meant overall the polciy proved to be quite expensive.

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AA! I can only sum-up this self-proclaiming company in one word! RUBBISH!!

To take the first letter and use it to signify this rubbish establishment is an insult to the alphabet!

The customer service is vile! Reading through previous statements here, I too have been through the rough with the AA and thank the Lord above, I've seen the light and I will no-longer be using this saliva-like company!!

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AA is a piece of rubbish. They sent me a letter saying I have 1 day to prove of my mum's no claims bonus. Every time I call customer service I get "number busy please call back later" Ive rang about 100 times now. I'm changing, this sucks. DO NOT USE

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Changed cars and rang the AA insurance to organize a cover note. It took ages and loas of options to get through. I was informed I wopuld get one first class post. It took 7 days to receive and it was for the wrong car! I rang and was informed another would be sent first class. Further question evealled thios woulsd be five days. I pointed out it would be quicker to pick the note up in person. I was left with the prospect of a new car possibly uninsured with no tax on the road for a week.I chan ...

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Watch Out - The AA Car Insurance are rubbish!! There was a time when I used to be proud to have their badge on my car. Now I would not even recommend them to my worst enemy! I bought car insurance for my dad on line - hit the submit button on form then found I had been charged 'admin fee' for credit card. Okay I thought that's normal. E-mail arrived cheerily saying 'your policy will be with you shortly' - yeah right! I PAID for the damned thing on the 3rd August!! I had to phone their fan ...

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Very poor. I have insured two motorcycles with the AA, previously at Bennetts. The AA switch was a big mistake. They send me letters saying sign the enclosed documents, but there's nothing in there to sign! Then they send letters asking for direct debit details even though I did them online. Then they write asking for proof of bonus even though I did this online and sent them my renewal notices. So a month in and no documents. It's actually a company called Directchoice you are insuring with, no ...

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It was not the cheapest quote but went with it as I though AA would be a good company. The papers came through and the excess was £300. Phoned and argued with the manager but they are taking advantage of some technical terms difference between voluntary excess and compulsory excess.
Cancelled the policy even though I had to pay £ 35 as I don't want to be insured with cheaters.

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I insured online with AA Car Insurance last year at a cost of £130. To their credit, they did not try to automatically renew the policy as many other brokers do, but their renewal quote was £250, and this was before I had declared that I had a fine a 3 points for speeding. So I got quotes on line from £124 upwards, and the AA's quote was £136, but the next day when I retrieved my quotes this had mysteriously risen to £221. I emailed them for an explanation. They sai ...

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I recently took up insurance cover with the AA and had to make a minor change to policy - They charged 25 pound admin charge and were completely unwilling to budge and were totally unsympathetic I would not recommend them for good customer service. Hard to get on the phone too. I wrote htem a letter and we'll see how quickly they respond to that!!

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The AA insurance Service are very poor indeed. I took out a policy 18 months ago and tried to cancel it today, they have asked me to pay nearly three months of the policy value as a cancellation charge.

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AA Car Insurance customer service is shockingly bad. Called the Customer Services number to and was on hold for a good 20 mins, got through, only to be told that they could not deal with my call - they could only take numbers and organise for someone to call back as they 'wanted to answer calls quickly'!! Got call back, only to be put in another queue. Had to check some details and call them back and, guess what, another call in queue for another 20 mins. By this time, I was so hacked off I w ...

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Rubbish, cant really say any more than that. I was hit from behind over 6 weeks ago. I have now been advised that apparently the accident was my fault. Would not recommend or use AA Car Insurance again.

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AA Car Insurance have a very poor customer service. did not send me renewal quote even when i asked for one. would not use them again.

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I had a no fault accident in October, a women flew into me when I was sitting at junction. Car totally written off and smashed up. Had broken teeth, severe seat belt bruising, knee injury and then found out I had because of the accident gallstones lodged in my bile duct and ended up in hospital in agony and jaundiced at xmas and been in and out of hospital 4 time and now been operated on. AA Car Insurance would from the onset were not interested, personal injury paid and legal costs too. ...

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being extremly accident prone, my insurance is very high anyway, but found the aa was the cheapest, ( £2.500) full comp, and the highest excess u can get, i thought i was covered, oh what a shame, that wasnt true, having had three accidents in three years, all not my fault, not once did i get my courstey car, and i found i had to fill out 4 forms to each company, the aa, the axa, because the aa lost the forms! and kept demanding higher and higher "premiums", every time i claim, thats not ...

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Really rubbish customer service. Although the cost of the insurance was cheaper than other qoutes, which is why I accepted it, the value for money in relation to customer service is very poor. After having taken out my AA policy onlyf ourdays ago, I am cancelling it!