AA Car Insurance Reviews - www.theaa.com

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Latest Reviews

★☆☆☆☆

“Dishonest”

Written on: 06/02/2016 by CPC2015 (1 review written)

My partner and I had a car insurance policy with The AA for one year, we opted not to continue with them for another year as the premium had drastically increased. We took out new insurance and I attempted to call and cancel the policy with the AA. As is common it was impossible to get through on the phone, I cancelled the direct debit and received a letter informing that £111 needed to be payed by Feb 04th 2016 or the policy would be cancelled. Great I thought, this is what I want. On the… Read Full Review

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The Aa's Response to CPC2015's Review

Written on: 08/02/2016

We're very keen to help with this matter. Please contact us via our website 'contact us' page at your earliest convenience so that we may address this. We look forward to hearing from you. Thank you

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Cpc2015's reply to The Aa's Comment

Written on: 08/02/2016

I have contacted The AA regarding this issue on 4th Feb as you have suggested. I am yet to receive a reply. Looking on here the comment from AA appears to be a standard response to everyone that's posted a review.

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The Aa's reply to Cpc2015's Comment

Written on: 10/02/2016

Thanks for letting us know that you have raised this. We hope you manage to get this resolved. If you have any further issues feel free to contact us via our web site. The AA

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★☆☆☆☆

“Verging on bullying for money I've already paid them”

Written on: 10/01/2016 by Halefc199 (1 review written)

Despite having cancelled my insurance after 12 months, because I stupidly cancelled my direct debit early so they couldn't keep taking money out as other people have mentioned here, they have now "lost" my last payment to them, and then reset up another direct debit and taken another month from me because apparently, the terms and conditions say they can continue the insurance for a second year automatically. I dont have anything in writing that says this is the case. They're now saying I owe… Read Full Review

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The Aa's Comment

Written on: 12/01/2016

Hi, we would very much like to address this. If you haven't already spoken to our customer service team regarding this please get in touch via our website 'contact us' page and we will be happy to look in to this for you. Kind Regards

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★☆☆☆☆

“Rip off, ignorant adviser”

Written on: 10/01/2016 by McCormack49 (1 review written)

My wife changed to the AA for her car insurance 12 months ago at a premium of£186.00, just had renewal at over £350.00. No accidents, no changes in vehicles, address, or motoring offences, and the 'advisor' was at a loss to explain. Our own explanation is the original premium was a come on to get you hooked, then bump the premium up in the hope you are stupid. Since got the same cover for £210.00. Wont be renewing our breakdown cover again either with their auto renewal. … Read Full Review

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★☆☆☆☆

“Rude, incompetent staff”

Written on: 23/12/2015 by Maraj311 (1 review written)

I bought car insurance recently and needed to make a change to my details. Firstly I couldn't get through to someone without waiting in a queue for over 45 minutes. Why are there not enough staff to answer customer queries? Secondly, the change to my job meant it had to be referred to underwriters and this would take up to 48 hours!!! I was promised a call back - it didn't come. I called again - this time only a 35 minute wait. Again they couldn't provide a revised quote and someone… Read Full Review

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The Aa's Comment

Written on: 29/12/2015

Hello, we're very sorry to learn of your experience. If you haven't already spoken to someone regarding this please get in touch via our website 'contact us' and we will be very happy to address this. Kind Regards

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★☆☆☆☆

“No No No!”

Written on: 05/11/2015 by FatsWaller10 (1 review written)

The one time in ten years that we needed to make a claim (water damage from a leaking tap in the upstairs bathroom which caused part of our downstairs kitchen ceiling to collapse), we were told we would have to pay a £400 excess. We were also told our premiums would rise substantially. Wound up paying £1200 out of my own pocket so as to keep our no claims discount and spent a whole weekend redecorating to lower the overall cost and avoid the aforementioned (would have been £1600… Read Full Review

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★★★☆☆

“AA...A wful A dmin”

Written on: 21/10/2015 by Taylormw76 (1 review written)

I accepted a quote for home insurance and paid the premium online. Trhee weeks later, I received an email saying that my quote would expire in 5 days and that I should renew now if I wanted the cover. Obviously, I had to check this out and called the AA. I waited a long time in a HIGH PRIORITY queue!! The AA confirmed that I had taken cover but couldn't explain why the email had been sent. A wasted 15 mins, grrrr! There's no excuse for sloppy admin… Read Full Review

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★☆☆☆☆

“APPALING CUSTOMER SERVICE”

Written on: 06/10/2015 by DDren (1 review written)

I rang up the AA about insurance policy I hold with them. I phoned at 3 p.m. and got an answer at 3.35. Then the agent couldn’t deal with my request to add somebody for a month onto my policy. So he put me on hold and I waited another 5 minutes until I got a response. after dealing with my insurance query, I wanted to cancel my AA breakdown cover and was told that was another department so was put on hold again. After waiting another 10 minutes the line went dead.I consider this to be… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 01/10/2015 by Antagonist (1 review written)

On hold for ages no ones come back to me worst call centre around shocking! AVOID… Read Full Review

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The Aa's Response to Antagonist's Review

Written on: 02/10/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★☆☆☆☆

“Oh dear.....”

Written on: 17/09/2015 by 422Medeiros (1 review written)

Well all I can say, is that it pays to shop around. Shame on you AA, I've been a loyal customer with you for years - I've just saved £457 by shopping around with no compromises on the cover provided. Won't be coming back… Read Full Review

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★☆☆☆☆

“Cancellation issues / poor service - AVOID”

Written on: 17/08/2015

Terrible service - even if more expensive elsewhere - use a different company. I advised of an incident (not a claim) - driver slowly touched my car when reversing (no damage / no claim on either vehicle). I called them to explain and they said i did the right thing by advising them for info purposes. Ever since i have been bombarded with standard letters relating to claims and everytime call back to advise no claim. Now i am moving overseas and after requesting cancellation, they will not… Read Full Review

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The Aa's Comment

Written on: 19/08/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★★★☆☆

“OK”

Written on: 11/08/2015 by moneyfile (1 review written)

Service is generally good but what really lets them down is the long wait for them to answer on the telephone. I have never not had to wait and whilst the automated voice always tells you that your are in a priority queue of no more than 5-10 minutes, in reality it usually has been at least 15 and once over 35 minutes on hold waiting to speak to a 'human being'. Service largely depends on who you speak to - had some very good experiences, some bad. Par for the course. No better or worse than… Read Full Review

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★☆☆☆☆

“cancellation ripp off”

Written on: 05/08/2015 by McNeilllh153 (1 review written)

4 weeks ago I got an insurance policy with the AA of £310.00 fully comp. I rung them to inform them of a change of car and was told that my original insurance would not cover that car and they would have to find one that does. 5 minutes of being on hold the lady came back and said she found an alternative cover of £850.00. what she didn't know is that I already did an on line quote and AA were coming up at £440. I told her this and provided the quote reference. she advised she couldn't match… Read Full Review

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★☆☆☆☆

“Complicated most drawn out Car Insurance”

Written on: 30/06/2015 by DouglasEdinburgh (1 review written)

I tried the A.A. for Car Insurance, on first contact their price was good so I went ahead. Thereafter and once they had my cash things became very complicated. They want copies of all named drivers driving licences, (thankfully I didn't insure for any driver or I would still be sending emails). They wanted proof of no claims from my previous (and next) insurer which was fair but then they want copies of all the papers parts of the new style driving licence. This meant going into a DVLA site… Read Full Review

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★☆☆☆☆

“Pretty Poor Service Which Surprises Me”

Written on: 08/05/2015 by Stephenw196 (1 review written)

I thought the AA's service would be far better, it falls short of expectations. Took ages to get them to answer the phone (several days), they said they'd call back the following Tuesday when I'd have the new vehicle registration details and didn't call, then said my policy documents would be emailed through within 2 hours and they weren't. I have previously asked for them to call me back as I object to calling the 0844 number but today they said they couldn't because they were too busy. And… Read Full Review

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The Aa's Comment

Written on: 14/05/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★★☆☆☆

“Been with the AA for a year, everything fine until...”

Written on: 02/05/2015 by 161Hopper (1 review written)

Been with the AA for a year, everything fine until 'automatic' renewal. Telephoned to discuss a few changes and couldn't get through and gave up after 20 minutes. The private money now behind the AA are short-shortsightedly interested in profits and clearly don't employ enough staff to man the 'phones. … Read Full Review

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★☆☆☆☆

“AWFUL. They really make it difficult. ”

Written on: 30/04/2015 by KaylinMatthews (1 review written)

I, a young driver, decided to go with the cheapest quote, which unfortunately for me, was the AA. They were charging me £150 a month for a small citroen saxo, after 5 months, I changed my car and got a 1.2 Fiat Punto (2004), only two years newer than my Saxo. I expected a small increase but they put it up to £250 a month (even after putting my mum on the policy)!! The customer service was awful, I was in two minds about canceling my policy and the person on the phone was incredibly… Read Full Review

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★☆☆☆☆

“dont go near them!!”

Written on: 30/04/2015 by KaedenWaddell (1 review written)

Poor customer service. Only want your money… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 19/04/2015 by Kalebh55 (1 review written)

got a ridiculously high quote for a renewal, sent recorded delivery letter to refuse but they still took the money from my account. after about eight phone calls and being told the usual " due to high demand you are in a queue etc" told there had been a mistake and a refund would be made. three days later I'm still waiting and another recorded delivery letter has gone to the chief exec. perhaps he ought to try his own help line service and see what his customers have to put up with. … Read Full Review

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The Aa's Comment

Written on: 20/04/2015

Hello, we are sorry to hear you're unhappy and do hope that the refund has now reached you. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★☆☆☆☆

“Got you over a barrel..Changing Car While Insured With AA ”

Written on: 13/04/2015 by ColonelDavies (1 review written)

Got you over a barrel. Changing Car While Insured With AA - Avoid. I'm writing about a recent experience of changing my car - I had car insurance with the AA - had policy 2 months with my old car. I recently changed my car to a lower group insurance car - was group 19, The new (to me) is a car insurance group 13. So I thought I would be getting a refund of such - which has happened in the past with other companies - how wrong I was. I was shocked I had to pay a further charge of £120.88… Read Full Review

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Hattiegoddard1994's Response to ColonelDavies's Review

Written on: 28/04/2015

I have had the same problem, was paying £150 a month for my car insurance (young driver), i very recently got a little fiat punto and they have put it up to £260 a month! And now its going to cost nearly £400 to cancel my policy.

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★☆☆☆☆

“Terrible customer service ”

Written on: 07/04/2015 by Wyatt267 (1 review written)

This review relates to the impossibility of ever getting through on any telephone number to speak to a person. Today, I was not even given the courtesy of being held in a queue. The voicemail just said that there were experiencing very high calls and then cut me off. Combined with ridiculous high renewal quote ( I have got the same cover for half the price with a rival company), I have taken my business elsewhere. However, I suspect that the AA will still take my premium from my credit card… Read Full Review

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