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| Customer Service | 4.4/10   |
|---|---|
| Value for Money | 5.2/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 3.7/10 |
Full review by
Bev1
on 29th Jul 2008
User Rating : 0
Respect :
0
Good Points: Quotation line open all weekend.
Bad Points: Customer service non-existent. All calls recorded but customers are not allowed to listen to their own calls. Very quick to take your money then distance themselves from any dispute.
General comments: We did not intend to make a claim on insurance but when we 'phoned for breakdown assistance were told we were not covered and the operator contacted Zurich, the company the AA had insured us with. We have had nothing but problems with the claim. Both the AA and Zurich will only supply us with 0870 numbers. The AA told us we should deal with Zurich. When we 'phoned Zurich their operator told us we had to deal with the AA as they were the brokers. The AA told us we had been misinformed by Zurich. Zurich then told us they couldn't even access our policy details - we'd have to deal with the AA. We no longer have the car but don't even know if the policy is still valid as neither company will take any reponsibility for cancelling it.
All in all, a VERY expensive and frustrating experience. We are complaining formally - still waiting for a response from Zurich - and will doubtless be contacting the ombudsman.
I would advise staying well clear of the AA for motor insurance.
Bev1's review and ratings | 215 words
Review by
eniamdroig
on 29th Mar 2008
User Rating : 0
Respect :
0
Be warned, if you are over 50, the AA might insure you via SAGA and their representatives seem to have been trained to be aggressive and to cover the details of their policies. I will be posting this complaint on every website that has anything to do with car insurance - including the SAGA website. I will NOT be insuring with the AA when my policy expires and will NOT recommend the AA or SAGA to anyone!!
eniamdroig's full review | 329 words | 1 comment added.
Review by
Guest.
on 10th Jan 2008
User Rating : 0
Respect :
0
We have had to make a (1st time in 10 years) claim after a car accident.
AA directed us to speak to the underwriters & did not want to deal with our queries at all.
They have dragged their feet from the beginning. Our claim has been going on for 4 months! We have to constantly telephone them to chase it up & often are fobbed off by incompetent staff.
We will never go with the AA again. They are quick to take the premiums but some of the customer service is disgusting.
Never again.
...
Guest.'s full review | 99 words
Review by
jessicar75
on 17th Dec 2007
User Rating : 0
Respect :
0
We put in a claim to the AA after a tree fell in front of the car in high winds, an accident that was completely out of my control. The damage to the car meant that the car was written off. Initially they were going to leave me stranded an hour and a quarters drive away from home, on a winter evening in the middle of the countryside - quite a scary position for a female driver to be in. After a forceful argument they eventually picked up both the car and myself - I had no other means of transpor ...
jessicar75's full review | 376 words
Review by
mrtobs
on 3rd Oct 2007
User Rating : 0
Respect :
0
AA Car Insurance appeared to deliver the best quote, but, if you have to use them, check out who the insurance is actually with. My experience with Zenith (via the AA) was very bad. AA said that they would help, but they did very little and actually caused more delays. If you have an accident, you have to go through all the details with the AA, and then repeat everything again with the insurance company - horrendous mobile bill ('freephone numbers' are still charged on mobiles). Also, they h ...
mrtobs's full review | 158 words
Review by
Albert77
on 15th May 2007
User Rating : 0
Respect :
+1
Hi my name is Albert,
I'm just going to write my review about my horrendous time with this company, basically AA Car Insurance only act as a broker that hire another insurances companies like KINETICS. You should be aware of who your underwritters are, although first of all just let me explain my situation:
A couple of months ago I was in bed one morning and I woke up because someone had crashed into the back of my car, the result - my car was WROTE OFF, at first it was just a bad experience, ...
Albert77's full review | 319 words | 1 comment added.
Review by
Rickster008899
on 14th May 2007
User Rating : 10
Respect :
0
I have been with the AA car insurance for over three years now, and my policy keeps dropping. I have just renewed again, but this time I got 35% off through another site.
I have just signed for the AA's breakdown cover which was 10% less than the RAC's cover.
Rickster008899's full review | 57 words
Review by
Big Kelly
on 9th Nov 2006
User Rating : 10
Respect :
+1
Just renewed my car insurance again with the AA. The online process seems to of improved since last year so I did not have to make a phone call when buying. Which is good as they can be busy at times. I would recommend The AA for their easiness and you are guaranteed a good price.
Big Kelly's full review | 64 words | 3 comments added.
Review by
Kieran McGeehan
on 3rd Nov 2006
User Rating : 10
Respect :
-1
AA Car Insurance offer excellent customer service and have knowledgeable staff (I am in the same industry so I could test them).
The product is reasonably priced, and although underwritten by Provident, I can only thank the AA for negotiating that deal.
I would recommend them to anyone as a specialist, although if your decision is purely based on price, I could recommend other channels.
Kieran McGeehan's full review | 65 words
Review by
JONBOY373
on 1st Nov 2006
User Rating : 8
Respect :
0
I will be looking elsewhere next year, because of premium inflation upon renewal of my AA car insurance. Initially I received a good quote with a discount, but when it came to renew, the price went up. I received a discount the year before, but when I came to renew the original discount did not count. Had I have known I could have not renewed then re-applied again and received the online discount again.
JONBOY373's full review | 86 words
Review by
juliarihan
on 17th Oct 2006
User Rating : 8
Respect :
0
The AA offer good, "honest" car insurance. There is no dodgy small print. And I have always received a friendly service. They are not the cheapest, but they offer a low excess and there is a discount given to AA members.
juliarihan's full review | 54 words
Review by
embell
on 17th Oct 2006
User Rating : 7
Respect :
0
The cover is very good for what we get. The quote was the cheapest. The customer service could have been a bit better. I felt that they thought I was a bit thick at times.
The AA have got really good policies for car insurance and breakdown!
embell's full review | 47 words
Review by
jimrbrobinson
on 15th Oct 2006
User Rating : 10
Respect :
+1
They provided me with the cheapest quote. They act as an intermediary, and the insurance taken is with Equity Red Star.
Surprisingly, the AA were £50 cheaper for me, for the same car insurance cover as I was quoted elsewhere. I also chose to pay by installments, and again, the charges and interest on this (payment spread over nine payment after the initial deposit payment) was also lower than their competitors.
All in all, the AA made arranging my car insurance a simple, effici ...
jimrbrobinson's full review | 125 words | 1 comment added.
Review by
EQ
on 29th Jul 2006
User Rating : 0
Respect :
0
Initially, AA car insurance got the wrong details on the insurance policy they sent me, despite having them correct over the phone and repeating them back to me. At this point they made me provide evidence of no claims (you can bet they check anyway so why make me provide them?) with a series of letters, the first of which I never received. Then on finding that I had 2 years and 2 months between having named insurance, they revoked the policy and wanted £200, despite not informing me of ...
EQ's full review | 136 words
Review by
giddyupdobbin
on 1st Feb 2006
User Rating : 9
Respect :
0
My car was parked on a car park when another driver reversed into me severely damaging my rear end! I could still drive it home, and two days later the AA dropped off a courtesy car and collected mine to take to my local garage (even though it was not on their approved list of repairers). The work was done in one week. I had to pay £2 a day for the courtesy car, and they collected it from the garage when I picked up my car, and the garage received a cheque for the repairs from the AA two w ...
giddyupdobbin's full review | 191 words
Review by
waterlily1882
on 8th Oct 2005
User Rating : 5
Respect :
+1
I had been with the AA since passing my test, and I had my car insurance with them and had breakdown cover, parts, labour and tyre insurance. All in all they had a few pennies out of me. I never had to make a claim on my car insurance, although I did make a claim on the tyre insurance. When I called to claim, they at first denied they even did tyre insurance. I had to phone my husband to get the policy details so I could call them back. Most unhelpful and bordering on down right rude, when I cou ...
waterlily1882's full review | 199 words
Review by
customerfocused
on 9th Aug 2005
User Rating : 0
Respect :
0
I was in an accident on the way to work. the other driver was 100% liable. I work 20 miles from my house in the middle of the country side, there is no chance of getting public transport due to the location of work. That is why I specifically requested and paid extra for the courtesy car.
When I requested the use of the courtesy car during trying to sort my claim I was refused. I was then asked by a member of the AA "customer services" team if I had ever heard of public transport.
I found ...
customerfocused's full review | 243 words
Review by
Pyela
on 27th Jan 2005
User Rating : 8
Respect :
0
AA Car Insurance -I have never had much luck with cars and through no fault of my own I have been unable to accrue any no claims bonus. I have had 2 Cars stolen and 3 accidents (non whilst I was driving and 2 of them the car was parked up). It has therefore become a nightmare trying to get cheap fully comprehensive insurance.
Until now. My insurance was due for renewal in July and as I have done in previous years I searched the net for the cheapest quote and where I can pay by monthly dire ...
Pyela's full review | 513 words
Review by
pnadin
on 3rd Dec 2003
User Rating : 10
Respect :
0
Although the AA are a brokerage it is actually cheaper to get insurance with them than going direct. I was with Churchill and received a renewal premium that seemed reasonable as it included a customer loyalty discount. I decided to shop around to compare prices anyway and went to the AA. They did get me a cheaper insurance premium but ...... it was with Churchill !!!!
It is cheaper to join as a new customer with brokers taking a cut than it is to go direct with a "loyalty" discount - CRAZY. ...
pnadin's full review | 104 words | 2 comments added.
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