AA Car Insurance www.theaa.com Reviews
Latest Reviews
★☆☆☆☆
“Wasted 2 weeks of my life and counting”
Written on: 12/06/2013
Cannot Beleive how much stress these guys are causing me! Tool out a car policy 2 weeks ago, sent proof of no claims via email, received 2 letters saying not receieved, then a 3rd letter saying the address details did not match and I have 2 weeks to contact dvla to get a new licence or policy will be cancelled, I called and explained I was moving house anyway, and that my girlfriend who was a named driver would be moving to another address, so she would be listed as unrelated rather than my... (read more)
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★☆☆☆☆
“Sharp practice abounds”
Written on: 03/06/2013
I have an ongoing complaint with them that's be ongoing for 2 months to date. They don't care that I've paid over £10k in premiums to them over the last 8 years. Try to cancel anything for whatever reason (including death of policyholder I've no doubt) and they've find a way to charge you even more. Moving house? That'll be an admin fee added to each of your direct debits. Cancel Emergency Home policy? You'll have to pay your premium up in full even though you'll have no cover.... (read more)
Visit theaa.comDh2011's Comment
Written on: 06/06/2013
Hello, we're sorry to hear you're unhappy. We'd like to address this with you. Please email the details to chat@theaa.com including your full name, address and membership number with Reference FOR43478. Regards, The AA
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★☆☆☆☆
“DON'T use the AA - Disgusting service!”
Written on: 03/06/2013
On renewing my car insurance I went with the AA as I believed them to be a good company. Paid £500 premium. They asked for lots of documentation I called up to see why and was told as I am under 30 this is normal (note no other company has ever asked me for all this). I provided everything, from recent bills, to photocopies of licences etc. 2 weeks later upon receiving a letter to send my licence again I called and inquired. I was told that the letter was automated and I was to ignore it,... (read more)
Visit theaa.comDh2011's Comment
Written on: 04/06/2013
Hello, we're sorry to hear this. We'd like to address this with you, please email the details including your full name, address and any policy numbers you may have to chat@theaa.com with Reference FOR43315. Kind Regards, The AA
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★☆☆☆☆
“Rip off”
Written on: 07/05/2013 by Joanne666 (1 review written)
I wouldn't recommend the AA to anyone, my boyfriend and myself have been driving with no insurance because of their incompetence for four months, we cancelled one car insurance because my boyfriend had sold it, which cost us a fortune, told them we wanted to keep the insurance on my car, never thought anymore about it, rang them tonight to see how much we owed, and was told we didn't even have insurance n my car, they had cancelled that in february. I was fuming, now they are tracing the... (read more)
Visit theaa.comConsumer48's Response to Joanne666's Review
Written on: 08/05/2013
this is disgusting, and like you say the chances of them having the recording I fear will be slim to none.
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Joanne666's reply to Consumer48's Comment
Written on: 08/05/2013
That's what we are worrying about, but i will go to citizens advice and see what the options are. I dont want them to get away with it.
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★☆☆☆☆
“AA Car Insurance review”
Written on: 04/05/2013
Once the AA obtain a customers details it appears to me and in my experience they assume that the customer is a customer fo life. I cancelled my AA insurance before the cancellation date and I contacted the Financial Ombudsman Service regarding my actions supplying them with all informnation and a voice recording of the cancellation conversation. I argued that the AA should not keep personal data especially when it effects DD's and a bank account. The AA used this information, my... (read more)
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★☆☆☆☆
“terrible terrible terrible”
Written on: 26/04/2013
at your peril use this company, every negative that you read on this site , i can belive, and have experianced a good many off, i will never use them again , the hassle of dealing with them ,and the sudden price increases,takeing down information wrongly , takeing money without your consent, or at least assuming they can,is this company regulated ? (read more)
Visit theaa.comDh2011's Comment
Written on: 30/04/2013
Hello, we're very sorry to hear you're unhappy, we'd like to address this for you, please email the details including your full name, address and any policy numbers that may be able to help us with the enquiries and title Reference FOR40924. Regards, The AA
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Joanne666's Comment
Written on: 07/05/2013
The AA is a joke, they have ripped us off!
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Jube123's Comment
Written on: 09/05/2013
Hello Joanne ,
I am hoping you can help me I am trying to sort out an insurance problem for my dad as they are refusing to make a payout for a claim.
Do you know where your payments by DD were going to please Can you email me
juby30@yahoo.co.uk
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★☆☆☆☆
“Windscreen replacement? Yes, but only when it suits them”
Written on: 30/03/2013 by prsandham (1 review written)
Found my rear windscreen smashed and car wide open to the elements when i got back to the car. When i got home, I fixed it with some plastic sheeting and duck tape. Called the AA as windscreen replacement is part of the policy. They took my details and said that they would call back. 7 hours later received their callback. The replacement could be fitted 3.5 days later between 12 & 4. I was then informed that this delay was because of our remote location - we are less than 1.5hrs away by car... (read more)
Visit theaa.comDh2011's Response to prsandham's Review
Written on: 03/04/2013
Hello, we're sorry to hear you're unhappy, the scene you describe certainly doesn’t sound typical of our usual high standards. We would very much like to discuss this with you. Please email your details including full name and address to chat@theaa.com with reference FOR38903. Regards The AA
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★☆☆☆☆
“DONT EVER USE !!”
Written on: 26/03/2013 by cathy46 (1 review written)
They double the car insurance if you change cars half way through the year and they tell you admin charges are ridulous to move to a different insurer. Also when I went to cancel my renewal policy for car insurance at the proper time....they couldnt find me even though i had the renewal letter, policy number all the details in front of me. I spent 40 mins arguing why they couldnt find my car insurance from their system - to the point that i had to speak to a manager and I refused to get off... (read more)
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★☆☆☆☆
“unathorised renewal”
Written on: 26/03/2013
Last year i took roadside relay as i was travelling a long distance with family in case we have problem with our car. i didnt use the service at all. this year in Feb 2013 they sent me renewal letter. Rang them that i dont wish to renew it. Even then they took money from my account. so far i have no chance to speak with any human as automated message disconnect me as they are high volume of calls. send them email, chances are i wont get a reply or my money back. my advise to you guys dont... (read more)
Visit theaa.comDh2011's Comment
Written on: 27/03/2013
Hello, this is something that we would like to address with you. Please email the details including full name, address, membership number and reference FOR38485. Regards, The AA
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★★★☆☆
“delay ed insurance documents ”
Written on: 20/03/2013
took about 3 weeks to be delivered and the price i was quoted has been changed up by about 30 pounds not over in pressed still cheaper than last insurance (read more)
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Showing 1 - 10 of 126 Reviews
★☆☆☆☆
“WORST CAR INSURANCE GOING!!! ”
Written on: 05/03/2013 by TIFFANYJANE1991
i took out AA car insurance last january and in september my employment status changed and as a good citizen i notified the AA , wish i had never bothered they then phoned me up a couple of days later and said we have to cancel your car insurance because we cannot cover you as a student but we have done a quote with another insurer and its £3000!! bearing in mind my initial cover with the AA was £900 i said there is no way that i shall be paying that and they said they will have to cancel... (read more)
Visit theaa.comDh2011's Response to TIFFANYJANE1991's Review
Written on: 06/03/2013
Hello TIFFANYJANE1991,
This is something that we would like to look into for you. Please email the details to chat@theaa.com including reference FOR36587. Kind Regards, The AA
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★☆☆☆☆
“Bumped the direct debit up by 40% without informing me”
Written on: 19/02/2013 by aacansuckmyballs
As someone who buys new cars and never keeps them more than 3 years I never bothered with break down cover because I really don't need it however my mother thought it was a good idea when approached by a sales man at Tesco one day and bought me a years cover for my birthday. The Direct Debit was £7 a month. The year went past and both of us forgot about the membership until today when Mum checked her account online to find they had but the Direct Debit up to £12.70 which is quite a large... (read more)
Visit theaa.comDh2011's Response to aacansuckmyballs's Review
Written on: 22/02/2013
Hello, this is something we would like to look into for you. Please email the details to chat@theaa.com including reference FOR35537. Regards, The AA
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★☆☆☆☆
“DO NOT USE EVER”
Written on: 07/02/2013
just like previous reviewers i have terrible experience with them. used them last year where i got free breakdown cover and home emergency cover. i cancelled this but they took monies for both of these services from my bank account without informing me!!! an absolute disgrace and surely legally wrong. ? on speaking to staff they are unhelpful and cheeky as if it is all my own fault this happened. not impressed and will never use services again. once they have your bank details beware. (read more)
Visit theaa.comDh2011's Comment
Written on: 11/02/2013
Hello, we’d like to address this with you, if you have any outstanding queries, please email chat@theaa.com with Reference FOR34407. Regards, the Official Representative of The AA.
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★☆☆☆☆
“Worst UK car insurance company”
Written on: 24/12/2012 by TonyMaslin
The AA renewed my motor insurance without consent from myself at a greatly inflated premium from the previous year. I foolishly continued to use this policy until the other day when I changed my vehicle and got a new insurance policy from a different company. When I phoned the AA to cancel my policy they charged me over £200 for the privilege which the person on the other end of the phone thought perfectly reasonable. The AA should stick to roadside repairs and leave the motor insurance... (read more)
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★☆☆☆☆
“Don't use the AA”
Written on: 17/12/2012 by Yolkbud (2 reviews written)
AA are unbelievable - I will never do business with them again. Once they have your bank details they will take money, whether you like it or not, every year. Between my Husband and I we had three unauthorised transactions in about three weeks. Breakdown cover for my Husbands' car which, when queried, wasn't even covered. Breakdown cover for my car which died about a year ago and has been SORNed for eight months. Unwanted and unauthorised auto renewal of insurance for the same dead car and... (read more)
Visit theaa.comDh2011's Response to Yolkbud's Review
Written on: 18/12/2012
Hello Yolkbud, there are a number of points raised in your post that we would very much like to discuss with you. Please email into us, our address is chat@theaa.com and title Reference FOR28791. We look forward to hearing from you. The AA
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★☆☆☆☆
“Worst Car Insurance EVER”
Written on: 29/10/2012
Never ever go with AA Car Insurance - they are major rip-off merchants and don't care for their customers - they always seemed to up their instalments every year where other insurance companies generally don't. I'm now with a better car insurance company that give me a lot more benefits than AA do at half the price. What's more annoying is that their silly director keeps sending me quotes after I left them - obviously the person in question is not getting the hint that I'm not interested.... (read more)
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★☆☆☆☆
“HONESTLY THE WORST INSURER I HAVE USED.....SCAMMERS”
Written on: 28/10/2012 by phantom23 (1 review written)
Dont ever use the AA car insurance, i purchased AA car insurance about three months ago paid the deposit and everything was great.... until, due to work related issues, i sold my Mercedes c230 kompressor and bought a 2002 vauxhall vectra. having done quotes before i bought the car i assumed that the insurance would come down if i changed my car with the AA....NO WAY....NOT ONLY DID THEY NOT DROP MY MONTHLY INSTALMENT LIKE ALL OTHER COMPANIES DO....THEY PUT IT UP....apparently they charge an... (read more)
Visit theaa.comDh2011's Response to phantom23's Review
Written on: 07/11/2012
Hi phantom23, this post is concerning and something we would like to look into. If you would please email chat@theaa.com with your details and reference number 23464, we can look into this for you. Thank you, AA.
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Kimdevon's Response to phantom23's Review
Written on: 13/02/2013
Thanks for the warning. I just phoned them to let them know I've moved house. 100yds to be precise, same road, same post code, the only change was one word, the house name! They charged me £12.50 for the privilege. When I told them they would lose my business, car insurance and breakdown cover worth well over £300 they didn't seem to care. I'll make sure that I let my bank know so they can't take any money out. Thanks again.
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★☆☆☆☆
“It will cost almost your full premium to cancel ”
Written on: 27/10/2012 by Markinsheffield (1 review written)
I wanted to cancel my policy after 3 months due to change in circumstance. New company car. It would cost me almost the full policy amount; they wanted £187 to cancel, apparently you pay your monthly instalments in arrears. I was well stitched up I would never use the AA again for anything. Mark in Sheffield. (read more)
Visit theaa.comDh2011's Response to Markinsheffield's Review
Written on: 29/10/2012
Hello Markinsheffield, we’d like to address this with you, if you have any outstanding queries, please email chat@theaa.com with Reference FOR22366. Regards, the Official Representative of The AA.
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★☆☆☆☆
“What a disaster!”
Written on: 23/10/2012 by PollyPoshFrock
Over priced and over rated. Beware! Anyone tempted by those initial low quotes - don't be fooled. By the time your renewal comes around, the AA will have just about doubled your premium and for what? Nothing! I suffered a hit and run on my car and they just couldn't be bothered to even give me proper advice. I could almost picture the bored bod on the other end painting her nails and looking in the mirror. NEVER AGAIN. (read more)
Visit theaa.comDh2011's Response to PollyPoshFrock's Review
Written on: 24/10/2012
Hello PollyPoshFrock
we would like to look into for you, if you do have any outstanding queries then please email chat@theaa.com with Reference FOR21976. Regards, the Official Representative of The AA
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★☆☆☆☆
“Worste service, badly treated”
Written on: 21/10/2012
Aparently a reputible company! who wouldn't insure with them?? I was hit in August and rang AA within minutes. Was transfered to 3rd party insurer who transfered me to claimsfast. 2hours later im still on phone when recovery turns up.needed to go and attend to my 5 yr old and assistant on phone became agressive toward me as he needed to finish his statement. Anyway 8 weeks and after in excess of 15 calls to AA and passed from department to department. we have recieved a cheque and its not... (read more)
Visit theaa.comDh2011's Comment
Written on: 22/10/2012
Hello, there are a number of points raised in your post that we would very much like to discuss with you. Please could you email into us, our address is chat@theaa.com and title your email Reference FOR21791. We look forward to hearing from you. The AA
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Showing 11 - 20 of 126 Reviews
★☆☆☆☆
“free insurance quote”
Written on: 11/10/2012
I was seaching for renewal of insurance not because missed payments because its coming to the end of my policy so why then for a free insurance quote not signing up to anything just checking best deal for me why is the imformation stored on my credit profile and how do i get this removed. (read more)
Visit theaa.comDh2011's Comment
Written on: 12/10/2012
Hello, please email the details into chat@theaa.com with reference FOR20985 so that we can remove the details from our Marketing Datebase for you. Regards The AA
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★★☆☆☆
“Feel Let down AA BREAKDOWN”
Written on: 04/10/2012 by ColsGoing2Review (5 reviews written)
Battery, was broken...... It went wrong at 6am - I have been job hunting for months and I managed to get a 3 week trial at a Company which would lead to a job. The job is sorely needed! I acknowledge I don't have homestart, but my issue is this..... Called up - They said oh you don't have homestart and I was startled at first, and said what do I have to do or pay (since I would have done anything to get it at that point to get to work. They then put me on hold for 18 mins, and I got cut... (read more)
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★☆☆☆☆
“cancelled dd”
Written on: 04/10/2012
Having insured my car with the AA after taking early retirement.I made an enquiry about insurance on additional vehicle.At this time i was back in employment with a part time delivery job(not in the insured car) and disclosed this to the AA insurance rep. I received a letter from the AA stating that because my job discription has changed the insurers who i am with can no longer insure me and they cancelled my direct debit and had the nerve to tell me i would have to pay £38 charges for the... (read more)
Visit theaa.comDh2011's Comment
Written on: 11/10/2012
Hello, we would really like to look in to this for you. Please email the details to chat@theaa.com including reference FOR20863. We look forward to hearing from you. Regards The AA
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★★★★★
“AA are still the best”
Written on: 25/09/2012 by FrankDaTank (6 reviews written)
AA car insurance is stil the best insurance. Other insurance companies have so many loop holes to avoid paying out, but AA don't. (read more)
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★★★★★
“Fantastic!!!”
Written on: 11/09/2012
I broke down three times within 8 months, the first time my alternator had gone, the AA arrived within 45 minutes and as it was a wet cold day the recovery man lent me a coat before charging my battery and following me home to ensure I made it. The second time I broke down was actually my fault, I crashed, it was a dark cold night and we were two girls alone in a dark car park. The AA although having a busy night (We were told we'd have to wait up to 4 hours) were there withing 2 hours (yes... (read more)
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★★☆☆☆
“aa unjust pls help”
Written on: 10/09/2012
after 8 months paying via direct debit never miss a payment aa sent me letter that they have voided my insurance from date of inception because the initial deposit didnot go through tried many times to amend but no was the answer so i cancelled the DB now they are threatening me with legal action that i must pay the rest of the year . why should i pay for insurance i have not got i have also returned the certificate as directed by them. (read more)
Visit theaa.comDh2011's Comment
Written on: 11/09/2012
Hello. This is something that we would like to look into for you, if you do have any outstanding queries then please email chat@theaa.com with Reference FOR18523. Regards, the Official Representative of The AA
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★☆☆☆☆
“A nightmare”
Written on: 06/09/2012 by clarkster1
Having decided not to renew my insurance with the AA I was then sent paperwork thank me for my renewal despite writing, emailing and telephoning. The AA staff do not listen and have little or no communication skills whatsoever. In fairness I had no trouble whatsoever until I decided to move away to another provider. (read more)
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★☆☆☆☆
“disgusting ”
Written on: 22/08/2012
I had aa car insurance as buisnnes insurance as used the car for work and they were the cheapest at the time i now have a works car and do not need buissnes insurence on old car so gave them a ring . Turns out it will only save me £12 a year if i change it from buissness and fully comp to third party fire and theft and then i asked if i could cancel my insurance and they said it would cost me £189 to cancel and the best bit was to change my insurance to third pary would take and... (read more)
Visit theaa.comDh2011's Comment
Written on: 23/08/2012
Hello, if there is anything that you would like us to clarify or look into regarding this, please send the details to chat@theaa.com including reference 16941. Regards The AA
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★☆☆☆☆
“AA CAR/BREAKDOWN INSURANCE - AVOID AT ALL COSTS”
Written on: 11/08/2012
I insured my car with the AA in Aug 2011,it came with free car breakdown cover. I noticed they had set up a direct debit from my account for them so I cancelled it (without out my knowledge). When my insurance was up for renewal I looked around and got car insurance and recoery for a lot cheaper than the AA so I cancelled the re-newal on the phone on the 6th of August,only to receive a letter on the 9th saying thank you for renewing your insurance and that they will be taking £274.76 out of... (read more)
Visit theaa.comDh2011's Comment
Written on: 14/08/2012
Hi there, this doesn't sound typical of our usual service and it is something we would like to look into. Please email chat@theaa.com with your details and reference FOR16304. Regards, Claire.
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★☆☆☆☆
“The AA are TRULY TERRIBLE ”
Written on: 05/07/2012 by AArRubbish (1 review written)
The first point to make is that the AA fail to live up to any of the promises that they make in their adverts. They are not helpful, they do not treat you as a valued customer they are not interested in your plight no matter how dire it may be. The call centre staff are trained in delivering platitudes and trite statements that do nothing to help you or to resolve the difficult circumstances arising from a motor claim. You can expect to be told contradictory statements from the plethora... (read more)
Visit theaa.comDh2011's Response to AArRubbish's Review
Written on: 06/07/2012
Hello, there are a number of points raised in your post that we would very much like to discuss with you. Please email into us, our address is chat@theaa.com and title Reference 12756 . We look forward to hearing from you. The AA
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Showing 21 - 30 of 126 Reviews
★☆☆☆☆
“Take your money for years and then treat you like garbage!”
Written on: 07/06/2012 by AvoidAAInsurance (1 review written)
A car drove into us coming out of a supermarket carpark - no question about whose fault - police there, other driver accepted full responsibility etc. Should be no problem eh? Lucky neither my daughter nor I were injured or killed - not sure whether the car was driveable so ring my Insurance co AA Insurance. (Been an AA member for nearly 30 years and had AA insurance, on the strength of that relationship , for about 10years, with only 1 other claim when I was rear ended on the motorway -... (read more)
Visit theaa.comDh2011's Response to AvoidAAInsurance's Review
Written on: 14/06/2012
Hello, there are a number of points raised in your post that we would very much like to discuss with you. Please could you email into us, our email address is chat@theaa.com and title your email Ref 11043. We look forward to hearing from you. Thank you
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★☆☆☆☆
“They can't add up!”
Written on: 25/05/2012 by Brittleware (1 review written)
On buying a new car we shopped around and chose "Sheila's Wheels". So, I called the AA to cancel - and what a ridiculous call it was. The insurance started on 27th October last year, we were cancelling on May 24th. That's 7 months cover. Because their debiting system (so they said) starts collecting 59 days after the policy is issued (why?) our first payment was taken on 24th December 2011. Since then we have paid 4 more installments, so that's 5 in all. The AA however want us to pay THREE... (read more)
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★☆☆☆☆
“cleared my account out!!!”
Written on: 21/05/2012
AA car insurance gave us a very good quote (thats how they reel you in)we changed our car and rang AA to let them now that we had sold our car and bought a new one. We asked for them to insure the new car and they quoted a ridiculous ammount so we decided to cancel our insurance . we cancelled our direct debit with them and with the bank. 2 months later ive just gone to my bank to find my entire wages have dissapeared to AA , they had not cancelled our policy ,had continued to insure a car... (read more)
Visit theaa.comDh2011's Comment
Written on: 23/05/2012
Hello, there are a number of points raised in your post that we would very much like to discuss with you. Please email into us, our address is chat@theaa.com and title Reference 9606 . We look forward to hearing from you. The AA
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★☆☆☆☆
“AVOID THE AA LIKE THE PLAGUE”
Written on: 19/05/2012
As with many other reviews , the AA made it virtually impossible to cancel our car insurance, even when i canceled the direct debit they reverted to taking from the direct debit card used for the deposit. They have deliberatley set the repayments to run into the following years insurance so if you cancel the direct debit at what you believe is the renewal date to avoid renewal you cancel the current year. All legal i'm sure but like many others who thought the AA was one of the few... (read more)
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★☆☆☆☆
“RIPOFF MERCHANTS”
Written on: 18/05/2012 by traceyskelton (1 review written)
I have just rung to cancel my car breakdown cover as have bought a new car which has cover and thet told me I won't get a penny back as renewal is past 6 weeks - it is 8 weeks. I also asked why I was charged over £200 for roadside, national rescue and breakdown at home when on their website they offer this plus emergeny home response for only £160 they couldn't answer me. would never ever use them again (read more)
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★☆☆☆☆
“AVOID THE A.A. LIKE HERPES!”
Written on: 16/05/2012 by seadogwilts (1 review written)
Cancelled my policy as I sold my car... £50 fee plus (as apparently I pay my insurance in arrears!) an additional £43... Yep £93 to CANCEL my insurance for selling my car! RIP OFF!!!! NEVER AGAIN! Wish I had read some reviews here before signing up. seadogwilts at yahoo dot com if you want details (read more)
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★☆☆☆☆
“Money grabbing, will tell everyone i meet not to use them”
Written on: 28/04/2012
Ive been insured with them a year as were the best quote, Im 29 have 8 years no claims. The renewal quote was really expensive and i got my post late (as weve had alot of missing post etc which has been reported, anyway) so when i got the letter i called them to cancel, was told im 2 days into a new p[olicy and getting charged £29 cancelation fee! I didnt even want to renew! then i got a charge for canceling my direct debit! were now up at £56 and i doubt they will stop making up charges.... (read more)
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★☆☆☆☆
“Inept!”
Written on: 20/04/2012
I have just finished my car insurance and brakdown cover with the AA after 12 months and thank goodness. The hassle from trying to leave them was so bad I would dread to think what making a claim must be like. They are useless, non-communicative and totally Inept!!! Avoid at all costs, you've been warned. (read more)
Visit theaa.comDh2011's Comment
Written on: 27/04/2012
Hello there, the AA here. I'm sorry to learn of your difficulties and I would like to invite you to call our Member Relations team to discuss these issues if you have any outstanding concerns. We look forward to hearing from you. Thank you.
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★☆☆☆☆
“Inept!”
Written on: 20/04/2012
I have just finished my car insurance and brakdown cover with the AA after 12 months and thank goodness. The hassle from trying to leave them was so bad I would dread to think what making a claim must be like. They are useless, non-communicative and totally Inept!!! Avoid at all costs, you've been warned. (read more)
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★☆☆☆☆
“discrimination against musicians in car insurance”
Written on: 11/04/2012 by DDick-Fish (1 review written)
I've been with the AA for 2 years, registered on my car insurance policy as a musician.I'd always found it tough getting insurance because of my occupation.Most of the time I travel to gigs I am on a tour bus or driven very rarely using my own vehicle.However "musician/singer" is my occupation. Last week I receive a registered letter telling me they will not be renewing my policy at the end of April. I phone to discover the reason and am told it is because I am a musician and the... (read more)
Visit theaa.comLalski's Response to DDick-Fish's Review
Written on: 11/04/2012
I for one will not be using them, I'd prefer to pay through the nose with another company...Eat that AA...
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Andreasdhl's Response to DDick-Fish's Review
Written on: 11/04/2012
well, if you stop driving on the wrong side of the road, to set an example for the rest of you english, it might just make up for your percieved rock and roll lifestyle...
all the best
andreas from norway
(driving on the side god intended us to drive)
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Petermwatson's Response to DDick-Fish's Review
Written on: 11/04/2012
Totally agree with this complaint of discrimination and it's not only musicians that are discriminated against. A clean licence must surely mean something to an insurer and this should weight any proposer as a lower risk expecially after 30 years of driving and 15 years NCB. What is going on?
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Guest's Response to DDick-Fish's Review
Written on: 11/04/2012
I feel your pain, but there are musicians, and there are musicians (i.e. coke hoovers). It's a pity that a call to the AA to confirm which "type" of musician you are nowadays couldn't have sorted things out. You've obviously had the misfortune of being associated along with a very large group of immature, irresponsible, fun loving, ner-de-wells. Maybe a set of sub-categories for large groups such as musicians would help.
I sympthasise with the extra £80. One extra £80 now and then would be acceptable. But when, like nowadays, you're being asked to pay an extra £(insert figure) on a daily, if not hourly basis it's beyond a joke. It won't be long before the average peron's wage will be a negative amount, then where will we be? We'll all be walking around with negative equaity. How much more can they take?
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Borosteve's Response to DDick-Fish's Review
Written on: 11/04/2012
You should have tried Swinton...I occasionally whistle and they didn't bat an eye lid.AND cheapest deal I could find...
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Showing 31 - 40 of 126 Reviews
★☆☆☆☆
“SCUM ! SCUM ! SCUM ,”
Written on: 05/04/2012 by ag714241 (1 review written)
Do not touch these people with a BARGE POLE , Last year, I took out a car insurance that was reasonably priced When it came for renual, they thought that they would hit me with a ridiculous quotation.....nearly double the price ! At that point, I cancelled all of the policies with them ! I also had Breakdown cover with them that was due for renual on 15th April 2012 but after receiving my bank statement on the 5th April 2012, I found out that they removed a starter payment of £62.00 from my... (read more)
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★☆☆☆☆
“Unhelpful, Rude & Misleading”
Written on: 28/03/2012
Having been rear-ended in July 2011 I have had NO end of trouble from the AA. Firstly they thought my claim was closed despite the fact I had a crumpled car sitting on my drive & I was driving round in hire car. I was told by a girl in the customer services department my car was 'dangerous to drive'. After 2 weeks the garage confirmed that this was NOT the case? 8 MONTHS after the accident I had to pay the garage £370 for the excess on my policy. When I contacted the AA to say that I... (read more)
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★☆☆☆☆
“A Nasty Company to Deal With!”
Written on: 26/03/2012 by Ineedadvice (1 review written)
Having had car insurance with the AA for years, I found the premiums just going up and up every year even though I have 24 years no claims. Another Insurance Company offered me the same insurance for a third of the price and said they would even pay the cancellation charge of £30 which is what the AA quote online as being their cancellation charge. So, I sent a very polite letter with my policy and asked them to terminate the agreement and that I would be happy to pay the £30.00... (read more)
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★☆☆☆☆
“AA will not let you take NCD from van to car”
Written on: 22/03/2012 by robbery (4 reviews written)
Another company going down the screw you for every penny route They claim that once your No Claims Discount has been transferred to a van they can not and will not take it back on to car. Paying 180 for car derived van. 950 to insure a clio 1.2 driving 25 years 9 years no claims no convictions Who lets these guys make up what ever rules they like. more greed just what we need in UK Bewiser,AA,E.O.N,Virgin,Three,etc etc all greedy (read more)
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★☆☆☆☆
“HAD ENOUGH!”
Written on: 16/03/2012 by Desdimona
Have been a customer of the AA for a few years now. After a hike of over £200 on my car insurance (for no reason - no change in circumstances) I decided to renew elsewhere. Rang AA to say I wouldn't be renewing. Unfortunately the policy had been automatically renewed by them the previous day and they said they would be charging me £60 to cancel...? They also automatically set up payments by instalment (without a credit agreement and without my permission) so, another £54 had been... (read more)
Visit theaa.comDh2011's Response to Desdimona's Review
Written on: 22/03/2012
Hello there, the AA here.
I was most concerned to read your comments, which certainly do not reflect our usual high standards of service. If you would like to discuss this matter with us further so we can address these issues, we would welcome a call into our Member Relations team on 0844 209 0556.
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★☆☆☆☆
“Rip Off!”
Written on: 29/02/2012 by Sab1111
Changed my car to a much smaller engined car, lower insurance group and they put a premium up nearly 200 quid. To cancel they seemed to have plucked a figure out of the air compared to my initial 50 quid I was told I would pay. Avoid if you can! (read more)
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★☆☆☆☆
“Quoted price kept changing & ”
Written on: 27/01/2012
I visited a number of price comparison websites for Car Insurance and the AA was by far the cheapest quote so I chose them. However when I tried to take out insurance with them on-line, the previously quoted price kept changing even after removing their add-ons which I hadn't asked for! When I eventually managed to obtain the correct price on the payments page, the payment wasn't processed due to (read more)
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★★★★☆
“One of the good ones ”
Written on: 02/11/2011 by Munro1
Well from what I can see people only come on here to give negative reviews. I, after having a very good experience with the AA decided to address the balance. I made a claim some 6 months ago due to an accident in which the driver claimed full responsibility (my car was parked). I rang the AA who have the costomer service thing sewn up and was directed to the correct department first time. Within 5 mins I was informed that they used a third party repair service when the claim was not the... (read more)
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★☆☆☆☆
“Drama from start to finish...”
Written on: 16/10/2011 by FDavies01 (1 review written)
Well, where do i start? I started with the AA over two years ago now (i think April 2009) as my original insurer bumped the price up by over £50 a month. I found an acceptable deal for myself (£126 a month) as it was my third year of driving with 3 years no claims. This was all fine until it came to renewal time in April 2010. I had a lot of things on and was busy with work so the company renewed the policy for me, at the same price as last year! So didn't offer me any discount as i now... (read more)
Visit theaa.comDh2011's Response to FDavies01's Review
Written on: 20/10/2011
Hi, AA here. If you would like to call our Customer Care team to check this, they can be contacted on 0845 608 2818, Option 1.
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★☆☆☆☆
“The worst insurance company ever”
Written on: 20/09/2011 by anothervictimofAA (1 review written)
I used to have an insurance policy with AA....I sold the car, so I had to cancel this policy...I sent everything what they asked me to send back(disc,certificate,approval letter etc.) The policy was cancelled at the beginning of the month,after 3 weeks I was still waiting for my refunding cheque.I'm not telling you that plenty of money were taken from the paid deposit(fees,extra-fees...only they know what for!!!),even if the monthly payment was taken from my account all the time without any... (read more)
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Showing 41 - 50 of 126 Reviews
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Dh2011's Comment
Written on: 14/06/2013
Hello, we're sorry you're unhappy. We'd like to address this with you. Please could you email the details to chat@theaa.com including your full name, address and policy number with Reference FOR43956. We look forward to hearing from you. Kind Regards, The AA