AA Car Insurance Reviews

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AA Car Insurance
1.4 stars
Average rating for this product is: 1.4 out of 5

From 8 ratings and 37 reviews

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Average Ratings for AA Car Insurance

  • Customer Service1.5 stars
  • Value for Money2.1 stars
  • Reviewer Ratings1.6 stars
  • Overall Rating1.4 stars

37 Reviews For AA Car Insurance

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    AA! I can only sum-up this self-proclaiming company in one word! RUBBISH!!

    To take the first letter and use it to signify this rubbish establishment is an insult to the alphabet!

    The customer service is vile! Reading through previous statements here, I too have been through the rough with the AA and thank the Lord above, I've seen the light and I will no-longer be using this saliva-like company!!

  • Guest 2nd Oct 2009

    Reviewer rating: 1 stars


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    AA is a piece of rubbish. They sent me a letter saying I have 1 day to prove of my mum's no claims bonus. Every time I call customer service I get "number busy please call back later" Ive rang about 100 times now. I'm changing, this sucks. DO NOT USE

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    Changed cars and rang the AA insurance to organize a cover note. It took ages and loas of options to get through. I was informed I wopuld get one first class post. It took 7 days to receive and it was for the wrong car! I rang and was informed another would be sent first class. Further question evealled thios woulsd be five days. I pointed out it would be quicker to pick the note up in person. I was left with the prospect of a new car possibly uninsured with no tax on the road for a week.I chan ...

  • Guest 19th Sep 2009

    Reviewer rating: 1 stars


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    Watch Out - The AA Car Insurance are rubbish!! There was a time when I used to be proud to have their badge on my car. Now I would not even recommend them to my worst enemy! I bought car insurance for my dad on line - hit the submit button on form then found I had been charged 'admin fee' for credit card. Okay I thought that's normal. E-mail arrived cheerily saying 'your policy will be with you shortly' - yeah right! I PAID for the damned thing on the 3rd August!! I had to phone their fan ...

  • Guest 19th Aug 2009

    Reviewer rating: 1 stars


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    Very poor. I have insured two motorcycles with the AA, previously at Bennetts. The AA switch was a big mistake. They send me letters saying sign the enclosed documents, but there's nothing in there to sign! Then they send letters asking for direct debit details even though I did them online. Then they write asking for proof of bonus even though I did this online and sent them my renewal notices. So a month in and no documents. It's actually a company called Directchoice you are insuring with, no ...

  • Guest 29th Jul 2009

    Reviewer rating: 1 stars


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    It was not the cheapest quote but went with it as I though AA would be a good company. The papers came through and the excess was £300. Phoned and argued with the manager but they are taking advantage of some technical terms difference between voluntary excess and compulsory excess.
    Cancelled the policy even though I had to pay £ 35 as I don't want to be insured with cheaters.

  • Guest 22nd Jul 2009

    Reviewer rating: 1 stars


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    I insured online with AA Car Insurance last year at a cost of £130. To their credit, they did not try to automatically renew the policy as many other brokers do, but their renewal quote was £250, and this was before I had declared that I had a fine a 3 points for speeding. So I got quotes on line from £124 upwards, and the AA's quote was £136, but the next day when I retrieved my quotes this had mysteriously risen to £221. I emailed them for an explanation. They sai ...

  • Guest 15th Jul 2009

    Reviewer rating: 1 stars


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    I recently took up insurance cover with the AA and had to make a minor change to policy - They charged 25 pound admin charge and were completely unwilling to budge and were totally unsympathetic I would not recommend them for good customer service. Hard to get on the phone too. I wrote htem a letter and we'll see how quickly they respond to that!!

  • Guest 9th Jul 2009

    Reviewer rating: 0 stars


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    The AA insurance Service are very poor indeed. I took out a policy 18 months ago and tried to cancel it today, they have asked me to pay nearly three months of the policy value as a cancellation charge.

  • kag1972 Rank: Lance Corporal 6th Jul 2009

    Reviewer rating: 0.5 stars


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    AA Car Insurance customer service is shockingly bad. Called the Customer Services number to and was on hold for a good 20 mins, got through, only to be told that they could not deal with my call - they could only take numbers and organise for someone to call back as they 'wanted to answer calls quickly'!! Got call back, only to be put in another queue. Had to check some details and call them back and, guess what, another call in queue for another 20 mins. By this time, I was so hacked off I w ...

  • JCL1 29th Jun 2009

    Reviewer rating: 0 stars


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    Rubbish, cant really say any more than that. I was hit from behind over 6 weeks ago. I have now been advised that apparently the accident was my fault. Would not recommend or use AA Car Insurance again.

  • Guest 23rd Jun 2009

    Reviewer rating: 1 stars


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    AA Car Insurance have a very poor customer service. did not send me renewal quote even when i asked for one. would not use them again.

  • slackie 21st Jun 2009

    Reviewer rating: 0 stars


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    I had a no fault accident in October, a women flew into me when I was sitting at junction. Car totally written off and smashed up. Had broken teeth, severe seat belt bruising, knee injury and then found out I had because of the accident gallstones lodged in my bile duct and ended up in hospital in agony and jaundiced at xmas and been in and out of hospital 4 time and now been operated on. AA Car Insurance would from the onset were not interested, personal injury paid and legal costs too. ...

  • Guest 23rd May 2009

    Reviewer rating: 0 stars


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    being extremly accident prone, my insurance is very high anyway, but found the aa was the cheapest, ( £2.500) full comp, and the highest excess u can get, i thought i was covered, oh what a shame, that wasnt true, having had three accidents in three years, all not my fault, not once did i get my courstey car, and i found i had to fill out 4 forms to each company, the aa, the axa, because the aa lost the forms! and kept demanding higher and higher "premiums", every time i claim, thats not ...

  • Guest 7th May 2009

    Reviewer rating: 0.5 stars


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    Really rubbish customer service. Although the cost of the insurance was cheaper than other qoutes, which is why I accepted it, the value for money in relation to customer service is very poor. After having taken out my AA policy onlyf ourdays ago, I am cancelling it!

  • Guest 30th Apr 2009

    Reviewer rating: 0 stars


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    The AA Car Insurance price was good but a month on and still i have not had my documents which is a real pain as I need them to tax the car , endless waiting on the phone to no avail still no documents and still a month later I can not use the car for no tax !
    A waste of time and Money as as it stands now I have paid for 12 months and not been able to drive it yet.
    If you want cheap insurance thats exactley what you get along with bad service no communication

  • Guest 29th Apr 2009

    Reviewer rating: 0 stars


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    I called AA Car Insurance to ask why they are chasing for payment when I cancelled my policy back in February. I was told my policy was cancelled .. for my Ford Fiesta, when I told them I've never owned a Ford Fiesta .. they said my insurance wasn't cancelled and that is why they are chasing for payment. So what happend about the person with the Ford Fiesta, do they think they have a valid policy.
    54 mins on hold between departments

  • Guest 27th Apr 2009

    Reviewer rating: 0 stars


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    Of all the call centres I have had to ring the AA is by far the worse. I tried to ring on Saturday to add my son to my insurance. I had to sit through the sales pitch then was cut off. I tried a second number. Sat through the sales pitch, then was cut off. Tried a third number, sat through the sales pitch then was put on hold, with a reassurance every few minutes that I would be dealt with very soon now. I stuck it out for three quarters of an hour as I didn't want to waste the phone call but ha ...

  • DBakes Rank: Lance Corporal 26th Oct 2008

    Reviewer rating: 4 stars


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    All in all a good service with the company. When I phone for a query to my policy the staff are always quick to advise me correctly, even though they do try and sell a few things on the call, this is to be expected these days. From reading other comments I get the general impression that most of the negative comments are from people who do not fully understand insurance and seem angry through their own ignorance! I've always had the opinion that with something as important as car insurance it is ...

  • Bev1 29th Jul 2008

    Reviewer rating: 0 stars


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    We did not intend to make a claim on insurance but when we 'phoned for breakdown assistance were told we were not covered and the operator contacted Zurich, the company the AA had insured us with. We have had nothing but problems with the claim. Both the AA and Zurich will only supply us with 0870 numbers. The AA told us we should deal with Zurich. When we 'phoned Zurich their operator told us we had to deal with the AA as they were the brokers. The AA told us we had been misinformed by Zurich. ...

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