aa car insurance reviews | Watch This Item.

Average Ratings
Customer Service3.5/10 Based on 14 ratings
Value for Money4.7/10
Reviewer Rating3.9/10
Overall Rating3.2/10 Based on 35 ratings
41% Recommended11 out of 27 Reviews
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27 Review Centre AA Car Insurance Reviews

  • Full review by
    JCL1
    on 29th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: Cheaper than other

    Bad Points: Too many to list. Customer service was worse than useless

    General comments: Rubbish, cant really say any more than that. I was hit from behind over 6 weeks ago. I have now been advised that apparently the accident was my fault. Would not recommend or use AA Car Insurance again.
    JCL1's review and ratings     | 50 words

  • Review by
    Guest.
    on 23rd Jun 2009


    User Rating : 2
    Respect : 0

    AA Car Insurance have a very poor customer service. did not send me renewal quote even when i asked for one. would not use them again.
    Guest's full review     | 34 words

  • Review by
    Guest.
    on 23rd May 2009


    User Rating : 0
    Respect : 0

    being extremly accident prone, my insurance is very high anyway, but found the aa was the cheapest, ( £2.500) full comp, and the highest excess u can get, i thought i was covered, oh what a shame, that wasnt true, having had three accidents in three years, all not my fault, not once did i get my courstey car, and i found i had to fill out 4 forms to each company, the aa, the axa, because the aa lost the forms! and kept demanding higher and higher "premiums", every time i claim, thats not ...
    Guest's full review     | 640 words

  • Review by
    Guest.
    on 7th May 2009


    User Rating : 1
    Respect : 0

    Really rubbish customer service. Although the cost of the insurance was cheaper than other qoutes, which is why I accepted it, the value for money in relation to customer service is very poor. After having taken out my AA policy onlyf ourdays ago, I am cancelling it!
    Guest's full review     | 66 words

  • Review by
    Guest.
    on 30th Apr 2009


    User Rating : 0
    Respect : 0

    The AA Car Insurance price was good but a month on and still i have not had my documents which is a real pain as I need them to tax the car , endless waiting on the phone to no avail still no documents and still a month later I can not use the car for no tax ! A waste of time and Money as as it stands now I have paid for 12 months and not been able to drive it yet. If you want cheap insurance thats exactley what you get along with bad service no communication
    Guest's full review     | 114 words

  • Review by
    Guest.
    on 29th Apr 2009


    User Rating : 0
    Respect : 0

    I called AA Car Insurance to ask why they are chasing for payment when I cancelled my policy back in February. I was told my policy was cancelled .. for my Ford Fiesta, when I told them I've never owned a Ford Fiesta .. they said my insurance wasn't cancelled and that is why they are chasing for payment. So what happend about the person with the Ford Fiesta, do they think they have a valid policy. 54 mins on hold between departments
    Guest's full review     | 80 words

  • Review by
    Guest.
    on 27th Apr 2009


    User Rating : 0
    Respect : 0

    Of all the call centres I have had to ring the AA is by far the worse. I tried to ring on Saturday to add my son to my insurance. I had to sit through the sales pitch then was cut off. I tried a second number. Sat through the sales pitch, then was cut off. Tried a third number, sat through the sales pitch then was put on hold, with a reassurance every few minutes that I would be dealt with very soon now. I stuck it out for three quarters of an hour as I didn't want to waste the phone call but ha ...
    Guest's full review     | 131 words

  • Review by
    DBakes Rank: Lance Corporal
    on 26th Oct 2008


    User Rating : 8
    Respect : 0

    All in all a good service with the company. When I phone for a query to my policy the staff are always quick to advise me correctly, even though they do try and sell a few things on the call, this is to be expected these days. From reading other comments I get the general impression that most of the negative comments are from people who do not fully understand insurance and seem angry through their own ignorance! I've always had the opinion that with something as important as car insurance it is ...
    DBakes's full review     | 166 words

  • Review by
    Bev1
    on 29th Jul 2008


    User Rating : 0
    Respect : 0

    We did not intend to make a claim on insurance but when we 'phoned for breakdown assistance were told we were not covered and the operator contacted Zurich, the company the AA had insured us with. We have had nothing but problems with the claim. Both the AA and Zurich will only supply us with 0870 numbers. The AA told us we should deal with Zurich. When we 'phoned Zurich their operator told us we had to deal with the AA as they were the brokers. The AA told us we had been misinformed by Zurich. ...
    Bev1's full review     | 215 words

  • Review by
    eniamdroig
    on 29th Mar 2008


    User Rating : 0
    Respect : -1

    Be warned, if you are over 50, the AA might insure you via SAGA and their representatives seem to have been trained to be aggressive and to cover the details of their policies. I will be posting this complaint on every website that has anything to do with car insurance - including the SAGA website. I will NOT be insuring with the AA when my policy expires and will NOT recommend the AA or SAGA to anyone!!
    eniamdroig's full review     | 329 words | 2 comments added.

  • Review by
    Guest.
    on 10th Jan 2008


    User Rating : 0
    Respect : 0

    We have had to make a (1st time in 10 years) claim after a car accident. AA directed us to speak to the underwriters & did not want to deal with our queries at all. They have dragged their feet from the beginning. Our claim has been going on for 4 months! We have to constantly telephone them to chase it up & often are fobbed off by incompetent staff. We will never go with the AA again. They are quick to take the premiums but some of the customer service is disgusting. Never again. ...
    Guest's full review     | 99 words

  • Review by
    jessicar75 Rank: Lance Corporal
    on 17th Dec 2007


    User Rating : 0
    Respect : 0

    We put in a claim to the AA after a tree fell in front of the car in high winds, an accident that was completely out of my control. The damage to the car meant that the car was written off. Initially they were going to leave me stranded an hour and a quarters drive away from home, on a winter evening in the middle of the countryside - quite a scary position for a female driver to be in. After a forceful argument they eventually picked up both the car and myself - I had no other means of transpor ...
    jessicar75's full review     | 376 words

  • Review by
    mrtobs
    on 3rd Oct 2007


    User Rating : 0
    Respect : 0

    AA Car Insurance appeared to deliver the best quote, but, if you have to use them, check out who the insurance is actually with. My experience with Zenith (via the AA) was very bad. AA said that they would help, but they did very little and actually caused more delays. If you have an accident, you have to go through all the details with the AA, and then repeat everything again with the insurance company - horrendous mobile bill ('freephone numbers' are still charged on mobiles). Also, they h ...
    mrtobs's full review     | 158 words

  • Review by
    Albert77
    on 15th May 2007


    User Rating : 0
    Respect : +2

    Hi my name is Albert, I'm just going to write my review about my horrendous time with this company, basically AA Car Insurance only act as a broker that hire another insurances companies like KINETICS. You should be aware of who your underwritters are, although first of all just let me explain my situation: A couple of months ago I was in bed one morning and I woke up because someone had crashed into the back of my car, the result - my car was WROTE OFF, at first it was just a bad experience, ...
    Albert77's full review     | 319 words | 2 comments added.

  • Review by
    Rickster008899
    on 14th May 2007


    User Rating : 10
    Respect : 0

    I have been with the AA car insurance for over three years now, and my policy keeps dropping. I have just renewed again, but this time I got 35% off through another site. I have just signed for the AA's breakdown cover which was 10% less than the RAC's cover.
    Rickster008899's full review     | 57 words

  • Review by
    Big Kelly Rank: Lieutenant
    on 9th Nov 2006


    User Rating : 10
    Respect : +1

    Just renewed my car insurance again with the AA. The online process seems to of improved since last year so I did not have to make a phone call when buying. Which is good as they can be busy at times. I would recommend The AA for their easiness and you are guaranteed a good price.
    Big Kelly's full review     | 64 words | 3 comments added.

  • Review by
    Kieran McGeehan Rank: Sergeant
    on 3rd Nov 2006


    User Rating : 10
    Respect : -1

    AA Car Insurance offer excellent customer service and have knowledgeable staff (I am in the same industry so I could test them). The product is reasonably priced, and although underwritten by Provident, I can only thank the AA for negotiating that deal. I would recommend them to anyone as a specialist, although if your decision is purely based on price, I could recommend other channels.
    Kieran McGeehan's full review     | 65 words

  • Review by
    JONBOY373 Rank: Lance Corporal
    on 1st Nov 2006


    User Rating : 8
    Respect : 0

    I will be looking elsewhere next year, because of premium inflation upon renewal of my AA car insurance. Initially I received a good quote with a discount, but when it came to renew, the price went up. I received a discount the year before, but when I came to renew the original discount did not count. Had I have known I could have not renewed then re-applied again and received the online discount again.
    JONBOY373's full review     | 86 words

  • Review by
    juliarihan Rank: Corporal
    on 17th Oct 2006


    User Rating : 8
    Respect : 0

    The AA offer good, "honest" car insurance. There is no dodgy small print. And I have always received a friendly service. They are not the cheapest, but they offer a low excess and there is a discount given to AA members.
    juliarihan's full review     | 54 words

  • Review by
    embell Rank: Lance Corporal
    on 17th Oct 2006


    User Rating : 7
    Respect : 0

    The cover is very good for what we get. The quote was the cheapest. The customer service could have been a bit better. I felt that they thought I was a bit thick at times. The AA have got really good policies for car insurance and breakdown!
    embell's full review     | 47 words


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