AA Car Insurance Reviews - www.theaa.com

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Latest Reviews

★☆☆☆☆

“what a con!!”

Written on: 23/07/2014 by Yesenial278 (1 review written)

changed my car two months after renewal date and despite quotes from the AA itself - the policy should have increased by £43 to continue cover for the full year. Instead, they quoted me £101. It was only after I discovered that I would only get a refund of £78 I agreed to continue- but what they didn't tell me was that this would be for the remaining 10 months and not at this date!!! I WOULD STRONGLY ADVISE PEOPLE TO AVOID THE AA AS OTHER INSURERS DO NOT CHARGE EXTRA WHEN YOU CHANGE YOUR… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 19/07/2014 by KimberlyBlevins (1 review written)

We received a renewal quote about a month before it was due. In the letter it said that if we agreed to the renewal we would not have to do anything as it will automatically happen. However if we didnt agreed we would have to contact them within 14 days. I contacted the same day the letter arrived! I simply didnt want it to be renewed as their quote had doubled since last year. When going on gocompare our old insurer before aa were a lot cheaper, so we decided we would go back to them… Read Full Review

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★☆☆☆☆

“renewal premium”

Written on: 14/07/2014 by investor (1 review written)

been with them for 2 years with maximum discount. The policy has automatic renewal - this year when premiums generally have gone down by more than 10% they tried to put up mine by 35%!! I got a quote direct from the company which underwrites the policy and it was £130 cheaper. Rip-off merchants. Did the same with my AA membership fee. … Read Full Review

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★☆☆☆☆

“I cancelled my policy after 6 days after the renewal...”

Written on: 08/07/2014 by J1lber (1 review written)

I cancelled my policy after 6 days after the renewal date and was charged 44.96 for the privilege more than a months charge. My new insurers are £140 a year cheaper with better cover and no add ons stay away from the AA… Read Full Review

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★☆☆☆☆

“charged for cancelling”

Written on: 27/06/2014 by Julianc468 (1 review written)

I cancelled my policy with aa Insurance. And they said I had to pay 86 pounds 25 cancellation fee and 2 months premiums. No way!! I kicked off big style but still had to pay 32 pounds. Stay well clear of aa for insurance. Never have I had to pay for cancelling an insurance policy with anybody other than these… Read Full Review

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★☆☆☆☆

“these people automatically took 70 pounds out of my 76...”

Written on: 18/06/2014 by prowling (3 reviews written)

these people automatically took 70 pounds out of my 76 yr old mothers bank account to renew her then free breakdown cover without even asking if she wanted to renew,it caused her to be overdrawn and bounced another direct debit,and incurred bank charges,unbelievable.also last year i lost my job and when i went to renew my car insurance they said they dont do direct debits for unemployed people ,after 7 years of my loyalty.if swear words were allowed you would not be able to read my review !!!!… Read Full Review

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Sydspence's Response to prowling's Review

Written on: 29/06/2014

Thank you for your comments. I was thinking of getting a car insurance quote from them. Won't now.

Leicestershire

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Prowling's reply to Sydspence's Comment

Written on: 29/06/2014

hi syd ,im with aviva now ,200 pounds less than the AA ,and a lot easier company to deal with,should find you a better deal mate.

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★★★★★

“Hassle-free Help in a Crisis”

Written on: 14/06/2014 by ChrisSnyder138 (1 review written)

I left my beautiful Honda Civic in a car park at a local beauty spot. Returning from a relaxing walk on the South Downs I was horrified to find my car severely damaged by an impact from 2 other vehicles! It was my first accident in about 20 years, so I anticipated lots of phone calls, masses of paperwork and a good deal of anxiety. How wrong was I! One phone call made on the spot passed all the details to the AA and then to Claim Fast, their in-house accident management service. In no time… Read Full Review

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★☆☆☆☆

“organise criminal!”

Written on: 11/06/2014 by zuel (1 review written)

they are worst . its waste of money with big pain.never use them .ridiculous customer service. they put one incident in three different dates of same month ,instead of one incident . now they saying i did these three incident ,but when i askd them when and how and which car ,they came up with same incident story . and i askd them how come i have same collision with same car with same time in same lane with three different dates of same month.now they cnt find from where it came and cnt even… Read Full Review

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Dh2011's Response to zuel's Review

Written on: 12/06/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Renewal ”

Written on: 03/06/2014 by DandiaDandia (0 reviews written)

My card details had changed so would not go through so I spoke to AA2 very helpful sorted the problem straight away and it was all done within 5 minutes very quick service well done Thank you… Read Full Review

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★☆☆☆☆

“profiteering baskets”

Written on: 30/05/2014 by Stevensonyy146 (1 review written)

hate the aa for their underhand tactics, downngraded my car from a high value sports car to an astra in 1st month of policy and they charged me more for the astra. unbelievavale… Read Full Review

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★☆☆☆☆

“Charged to cancel a policy”

Written on: 22/05/2014 by MummaGR (1 review written)

NEVER insure with the AA. My policy was renewed with all the additional add-ons which amounted to £200 worth of non-refundable extras. I did not receive the renewal docs so only realised the monthly premium had almost doubled when the DD was taken from my bank account. Some months later on finally dealing with it and finding a policy with a monthly instalment half of the AA costs; I had to PAY over £300 for the privilege of cancelling. I have NEVER, EVER dealt with such a dis-passionate… Read Full Review

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Dh2011's Response to MummaGR's Review

Written on: 23/05/2014

Hi, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“worst insurance going by a mile”

Written on: 01/05/2014 by fifteen (1 review written)

if u do claim you speak to aa then they tell u to ring insurance broker so u have to repeat everything twice by that time your frustated,cancelled policy with 2 months remaining they refused to credit me because i made a cliam with autoglass the went on to say theres a cancellation charge of 50 pound.and if you do make any type of error on quote they penalise you for it… Read Full Review

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★☆☆☆☆

“European cover absolutely usless and absolutely worthless”

Written on: 30/04/2014 by vqHealy222 (1 review written)

I had a puncture and with a 650 mile journey ahead of me I needed a quick repair. The AA helpline gave me the address of a garage 30 miles away that was closed. The helpline then offered no further assistance until 64 hours later because European garages are not open at the weekend? I managed to find a repair shop without the AA's help but missed my ferry and had to stay overnight in Brussels. The puncture repair was not covered, the overnight stay was not covered, the extra ferry costs were… Read Full Review

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★☆☆☆☆

“Incompetent!!!”

Written on: 23/04/2014 by Smartaz154 (1 review written)

Bad customer service. Worst insurance company I've ever had dealings with!!! Reviews speak for themselves. Stay well clear!!!… Read Full Review

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Dh2011's Comment

Written on: 24/04/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“I thought I am insured! Stay away fromm AA Waranty!”

Written on: 08/04/2014 by NotReallyInsured (1 review written)

I purchased a Renault trafic van from Watford Vans who told me that the van is HPI Clear and never been involved in an accident. Later on I found that my van has strange dents in some areas which would make any vehicle a write off. Anyways they were very insistent and pushy trying to get me to buy the AA Warranty for my van. I did so and HUGE MISTAKE! I PAID for it and actually I PAID to be booked to their garage where I PAID AGAIN the vehicle check, which is not able to fix it and it is sent… Read Full Review

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★☆☆☆☆

“Wouldn't recommend these guys to Hitler! ”

Written on: 03/03/2014 by Malakaik121 (1 review written)

AA are a broker, perhaps naive of me not to recognise this initially but it soon became apparent when it took 4 attempts to simply report an accident claim and after 3 weeks there was still no action - I had been directed to the wrong broker initially, spent an hour on the phone giving my details only for them to be lost(with a newborn and 2 children to see to that's not an easy task. I then gave all my details to the correct broker (Covea Insurance)only for them to not bother processing my… Read Full Review

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Dh2011's Comment

Written on: 04/03/2014

Hello Malakaik121 , we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★☆☆☆

“Trying to use own garage for correct warrantied repair”

Written on: 20/02/2014

Trying to get a simple repair done on my car after an accident in December. AA staff helpful, however, discovered they are a broker not a direct insurer and are hence once step removed from the process. Communication between actual insurers and garage for repair is problematic and I am still trying to get the car sorted for repair (even though it has been agreed by the insurers). The complication seems be be getting a garage of your choice (in this case one which is recognised by the vehicle… Read Full Review

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Unimpressed_Insurer's Comment

Written on: 03/03/2014

Exact same problem! They lumped me with Covea Insurance - worst experience of my life, 2 months after car accident and the company were still using every trick in the book to avoid paying out. Absolutely horrendous!

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★★☆☆☆

“Dont Insure With'em”

Written on: 14/02/2014 by MadMan55 (1 review written)

I used to be with AA Car Insurance over 20 years ago then I moved onto others some reason but I went back with them because the quote for my car was very low i mean low, as in in the high £100s that included everything even 12months free breakdown service but legal protection i wouldn't need it but my recent insurer came back to me with a cheaper quote than AA so after being insured with AA for 6 days, I called them said sorry but my old insurer came back with cheaper quote than AA, they said… Read Full Review

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Dh2011's Response to MadMan55's Review

Written on: 17/02/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“AA - Underhanded”

Written on: 22/01/2014 by LIreland (1 review written)

I got a quote on line which did not complete properly but AA debited my account. I got a call on the Monday morning advising their was an issue. I said my car was used in Westmeath but parked in Dublin. When I corrected these details the price went from 580 approx to 740 approx. Its more expensive to park your car in a town with 50,000 then Dublin. Then when I ask for my money back which is fair enough if I made a mistake it will take 5 additional days to get my money back. Due to the fact… Read Full Review

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Nowhereboy's Response to LIreland's Review

Written on: 10/02/2014

Actually thats your fault for putting in the wrong information. That bits your responsibility.

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★☆☆☆☆

“Rip off fees”

Written on: 18/01/2014 by Bobbarford (1 review written)

I have three cars insured with AA I moved house and they want £50 for each policy to register change of address! £150 for someone to enter text on a computer foe about a minute Wel they are losing three accounts because of iit Sheer greed… Read Full Review

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Dh2011's Response to Bobbarford's Review

Written on: 20/01/2014

Hello Bobbarford, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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