AA Car Insurance Reviews - www.theaa.com

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Latest Reviews

★☆☆☆☆

“Legalised Gangsters Buildings & Contents Rip-Off”

Written on: 27/11/2014 by rippedoffbyanotheragency (3 reviews written)

I took out a Buildings/Contents Policy on the 18th Oct to begin on the 8th Nov. They then wrote to me on the 27th Nov informing me that I either change all my locks or they would up the excess from £100 to £ 500 I realised this was a legalised rip-off and so decided to get the eck out of this mafioso outfit. They had 20 days to inform me of this change of agreement prior to the onset of the policy beginning but waited until they could tie me knots and help themselves to £53.89 to opt out of… Read Full Review

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The Aa's Response to rippedoffbyanotheragency's Review

Written on: 27/11/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Rippedoffbyanotheragency's reply to The Aa's Comment

Written on: 27/11/2014

I did and all they were interested in was their £53.95 I then contacted Customer Service and he was just as robust in making the grab for the money.
He then lectured me in how their allegiance is to the underwriter and not the customer, you have the data transcript of the rip-off but I have a couple of media chums and I'm endeavoring to get them interested but I need the transcripts of the conversation and I have requested but still awaiting.
18 days to alter a policy's term and they take 38 day's.

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★☆☆☆☆

“total nightmare”

Written on: 26/11/2014 by HarrietLondon (1 review written)

Due to an accident that was not my fault and for which the other party immediately admitted liability my car was written off. Dealing with the AA is impossible. They also refer me to AXA, who deals with the claim they say, they know nothing and pass me back to AA. the other peoples insurance have been more helpful than theses guys. Claims take forever and when you need information are on hold forever before you get passed around 10 call centres who read the same info off a sheet on their… Read Full Review

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★☆☆☆☆

“automatic renewal”

Written on: 18/10/2014 by Juana328 (1 review written)

Don't use aa and definitely don't let them automatically renew. My renewal meant I was paying £800 house and contents insurance for a one bed flat. New customers in a five bed detached house in same area pay £300. How can this be? Shocking. Am now paying £200 for same if not better cover. No customer service. Take administration fees from account when they want to. Letter requiring my action by 7th October was dated 24th September but only received 18th October. Is this how they make their… Read Full Review

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★☆☆☆☆

“Total Rip Off”

Written on: 25/09/2014 by Tiriel (1 review written)

My wife bought insurance in August costing £235. We are buying a new car and called to change it over. She was quoted an extra £235 to change the insurance to the new car. I was expecting a small increase in the premium and an admin charge, but this was ridiculous. Therefore I asked to cancel the policy. I was told I would get only £130 back. I was again very surprised as we are only 6 weeks into the policy. They were clearly taking advantage of the situation and either way overcharging us… Read Full Review

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★☆☆☆☆

“Dont care unless you want to make a frauduant claim...”

Written on: 05/09/2014 by jonessimon (1 review written)

had an accident contacted the AA as they are the ones i have my policy with, they sent me onto another company who apparently are the people I should talk to Zenith, to cut a long story short the repairs to my car are not good but neither company want to know. I must have had 25 calls asking me if i was cliaming for injuies, every call I said no me and my daughter were fine but the calls kept coming and then letters, one call even suggested that I could get around £3000 to £4000 funny that… Read Full Review

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The Aa's Response to jonessimon's Review

Written on: 08/09/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience we would like to help. Kind Regards, The AA

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★☆☆☆☆

“what a con!!”

Written on: 23/07/2014 by Yesenial278 (1 review written)

changed my car two months after renewal date and despite quotes from the AA itself - the policy should have increased by £43 to continue cover for the full year. Instead, they quoted me £101. It was only after I discovered that I would only get a refund of £78 I agreed to continue- but what they didn't tell me was that this would be for the remaining 10 months and not at this date!!! I WOULD STRONGLY ADVISE PEOPLE TO AVOID THE AA AS OTHER INSURERS DO NOT CHARGE EXTRA WHEN YOU CHANGE YOUR… Read Full Review

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Tiriel's Comment

Written on: 25/09/2014

Spot on exactly the same happened to me. Bought a new car and rand to change the details. They wanted an extra £250 for the 11 months left. This was a ridiculas amount so I decided to cancel the policy. I am only going to get £130 back having paid £235 in August! So £105 for less than 2 months cover. The company are a total rip off and I will never buy anything from them again.

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★☆☆☆☆

“Nightmare”

Written on: 19/07/2014 by KimberlyBlevins (1 review written)

We received a renewal quote about a month before it was due. In the letter it said that if we agreed to the renewal we would not have to do anything as it will automatically happen. However if we didnt agreed we would have to contact them within 14 days. I contacted the same day the letter arrived! I simply didnt want it to be renewed as their quote had doubled since last year. When going on gocompare our old insurer before aa were a lot cheaper, so we decided we would go back to them… Read Full Review

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★☆☆☆☆

“renewal premium”

Written on: 14/07/2014 by investor (1 review written)

been with them for 2 years with maximum discount. The policy has automatic renewal - this year when premiums generally have gone down by more than 10% they tried to put up mine by 35%!! I got a quote direct from the company which underwrites the policy and it was £130 cheaper. Rip-off merchants. Did the same with my AA membership fee. … Read Full Review

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★☆☆☆☆

“I cancelled my policy after 6 days after the renewal...”

Written on: 08/07/2014 by J1lber (1 review written)

I cancelled my policy after 6 days after the renewal date and was charged 44.96 for the privilege more than a months charge. My new insurers are £140 a year cheaper with better cover and no add ons stay away from the AA… Read Full Review

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★☆☆☆☆

“charged for cancelling”

Written on: 27/06/2014 by Julianc468 (1 review written)

I cancelled my policy with aa Insurance. And they said I had to pay 86 pounds 25 cancellation fee and 2 months premiums. No way!! I kicked off big style but still had to pay 32 pounds. Stay well clear of aa for insurance. Never have I had to pay for cancelling an insurance policy with anybody other than these… Read Full Review

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★☆☆☆☆

“these people automatically took 70 pounds out of my 76...”

Written on: 18/06/2014 by prowling (3 reviews written)

these people automatically took 70 pounds out of my 76 yr old mothers bank account to renew her then free breakdown cover without even asking if she wanted to renew,it caused her to be overdrawn and bounced another direct debit,and incurred bank charges,unbelievable.also last year i lost my job and when i went to renew my car insurance they said they dont do direct debits for unemployed people ,after 7 years of my loyalty.if swear words were allowed you would not be able to read my review !!!!… Read Full Review

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Sydspence's Response to prowling's Review

Written on: 29/06/2014

Thank you for your comments. I was thinking of getting a car insurance quote from them. Won't now.

Leicestershire

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Prowling's reply to Sydspence's Comment

Written on: 29/06/2014

hi syd ,im with aviva now ,200 pounds less than the AA ,and a lot easier company to deal with,should find you a better deal mate.

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★★★★★

“Hassle-free Help in a Crisis”

Written on: 14/06/2014 by ChrisSnyder138 (1 review written)

I left my beautiful Honda Civic in a car park at a local beauty spot. Returning from a relaxing walk on the South Downs I was horrified to find my car severely damaged by an impact from 2 other vehicles! It was my first accident in about 20 years, so I anticipated lots of phone calls, masses of paperwork and a good deal of anxiety. How wrong was I! One phone call made on the spot passed all the details to the AA and then to Claim Fast, their in-house accident management service. In no time… Read Full Review

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★☆☆☆☆

“organise criminal!”

Written on: 11/06/2014 by zuel (1 review written)

they are worst . its waste of money with big pain.never use them .ridiculous customer service. they put one incident in three different dates of same month ,instead of one incident . now they saying i did these three incident ,but when i askd them when and how and which car ,they came up with same incident story . and i askd them how come i have same collision with same car with same time in same lane with three different dates of same month.now they cnt find from where it came and cnt even… Read Full Review

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The Aa's Response to zuel's Review

Written on: 12/06/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Renewal ”

Written on: 03/06/2014 by DandiaDandia (0 reviews written)

My card details had changed so would not go through so I spoke to AA2 very helpful sorted the problem straight away and it was all done within 5 minutes very quick service well done Thank you… Read Full Review

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★☆☆☆☆

“profiteering baskets”

Written on: 30/05/2014 by Stevensonyy146 (1 review written)

hate the aa for their underhand tactics, downngraded my car from a high value sports car to an astra in 1st month of policy and they charged me more for the astra. unbelievavale… Read Full Review

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★☆☆☆☆

“Charged to cancel a policy”

Written on: 22/05/2014 by MummaGR (1 review written)

NEVER insure with the AA. My policy was renewed with all the additional add-ons which amounted to £200 worth of non-refundable extras. I did not receive the renewal docs so only realised the monthly premium had almost doubled when the DD was taken from my bank account. Some months later on finally dealing with it and finding a policy with a monthly instalment half of the AA costs; I had to PAY over £300 for the privilege of cancelling. I have NEVER, EVER dealt with such a dis-passionate… Read Full Review

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The Aa's Response to MummaGR's Review

Written on: 23/05/2014

Hi, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“worst insurance going by a mile”

Written on: 01/05/2014 by fifteen (1 review written)

if u do claim you speak to aa then they tell u to ring insurance broker so u have to repeat everything twice by that time your frustated,cancelled policy with 2 months remaining they refused to credit me because i made a cliam with autoglass the went on to say theres a cancellation charge of 50 pound.and if you do make any type of error on quote they penalise you for it… Read Full Review

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★☆☆☆☆

“European cover absolutely usless and absolutely worthless”

Written on: 30/04/2014 by vqHealy222 (1 review written)

I had a puncture and with a 650 mile journey ahead of me I needed a quick repair. The AA helpline gave me the address of a garage 30 miles away that was closed. The helpline then offered no further assistance until 64 hours later because European garages are not open at the weekend? I managed to find a repair shop without the AA's help but missed my ferry and had to stay overnight in Brussels. The puncture repair was not covered, the overnight stay was not covered, the extra ferry costs were… Read Full Review

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★☆☆☆☆

“Incompetent!!!”

Written on: 23/04/2014 by Smartaz154 (1 review written)

Bad customer service. Worst insurance company I've ever had dealings with!!! Reviews speak for themselves. Stay well clear!!!… Read Full Review

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The Aa's Comment

Written on: 24/04/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“I thought I am insured! Stay away fromm AA Waranty!”

Written on: 08/04/2014 by NotReallyInsured (1 review written)

I purchased a Renault trafic van from Watford Vans who told me that the van is HPI Clear and never been involved in an accident. Later on I found that my van has strange dents in some areas which would make any vehicle a write off. Anyways they were very insistent and pushy trying to get me to buy the AA Warranty for my van. I did so and HUGE MISTAKE! I PAID for it and actually I PAID to be booked to their garage where I PAID AGAIN the vehicle check, which is not able to fix it and it is sent… Read Full Review

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