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Picture courtesy of tracie leitch.
| Quality of Incentives | 1.7/10   |
|---|---|
| Quality of service | 6/10 |
| Layout of shop | 6/10 |
| Value for Money | 1.3/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.9/10 |
Full review by
Guest.
on 10th Jan 2008
User Rating : 0
Respect :
0
Good Points: Boots vouchers arrived within a week of sending an email to contact@topscard.com
Bad Points: After 9 months of trying to reach Tops by telephone
General comments: I had almost given up on receiving my Tops vouchers. After numerous telephone calls over a 9 month period, on 4 January 2008 I decided to send an email as a final attempt before throwing the paperwork. Two days later I received my Boots vouchers.
Guest.'s review and ratings | 65 words
Review by
mary warner
on 1st Nov 2007
User Rating : 0
Respect :
0
I applied for my redemption from my Total Top Card before the due closing date in May, or whenever, 2007. I forgot about it until I went for petrol in October 2007. I spoke to the lady at the garage and she advised me to contact the number on the card. No satisfaction. I was told the garage would have my records and they haven't. I was given an address to write to, but it isn't complete. I am less than impressed!!!
mary warner's full review | 89 words
Review by
myranewman
on 23rd Oct 2007
User Rating : 0
Respect :
0
I redeemed my 5000 loyalty points on my total tops cards 12th April 2007 and still haven't had my marks and Spencer vouchers. The garage has told me there is a 'back log' !! I think we should all talk to Watchdog.
myranewman's full review | 46 words
Review by
gradot
on 12th Aug 2007
User Rating : 1
Respect :
0
After spending a lot of money purchasing Total unleaded petrol, I suddenly found all my accumulated points disappeared. After many emails to Tops scheme, I finally got them reinstated. When I received notification of the scheme ending, I duly applied for redemption of my points in order to receive my vouchers. No such luck - they now have informed me no application was made for redemption. The whole scheme stinks and I will no longer purchase Total petrol.
gradot's full review | 83 words
Review by
petehans
on 25th Jul 2007
User Rating : 3
Respect :
0
I collected more than 33,000 Total Tops card points up to May 2006. Then I retired and did not use my card much, and I did not visit a Total station. In late May I went to a Total petrol station, only to be told that the scheme had ended, and would I like my points redeemed. I have heard nothing since, and Total say they have no record of the redemption.
So for around 5 years, spending around £7500 on fuel under a promise to reward loyalty, amounts to NOTHING! Just because Total deci ...
petehans's full review | 128 words | 1 comment added.
Review by
nannieandgrandad
on 13th Jul 2007
User Rating : 0
Respect :
0
On the 29/3/2007 I cashed in my Total points for 6 Boots vouchers. I still haven't received them. I am not very happy after collecting them for so long, and being loyal to the garage.
nannieandgrandad's full review | 36 words
Review by
markgale
on 1st Jul 2007
User Rating : 0
Respect :
0
I have a Total Account Card from my employer - they pay my petrol - the TOPS CARD used to give me a voucher every so often, but they seem to have a bug in the system which loses points, which I guess is why they dropped it completely now, avoiding paying out any due vouchers too.
The good news which Total Account Card users may not know, is that you can drive straight by the Total station and into either a BP or a Shell station - both of these offer loyalty points and accept the Total Account ...
markgale's full review | 158 words
Review by
newcombe
on 8th May 2007
User Rating : 3
Respect :
0
Why oh why were we not told about the closing date? I use about £30 petrol daily due to my job! I will not use a Total garage again if I loose the points on my Total Tops Loyalty card! I have always been pleased with the Total garages before this!
newcombe's full review | 73 words
Review by
mrped
on 2nd Mar 2007
User Rating : 5
Respect :
0
I have 28075 points currently.
I need 1925 more for my next complete £5.
= 385 Litres needed (at 5points per litre).
= £340.73 ( 88.5p/l average in area).
= 11.4 weeks (£30/week roughly for us).
= 2.8 months (4wk per month).
so £340 to make up the £1.92 needed.
BP
1 nectar point per L
340L to use in the same time will make us
£1.70
So Total is more worth while than BP (plus its closer!) ...
mrped's full review | 68 words
Review by
GeoMonkey
on 2nd Oct 2006
User Rating : 0
Respect :
0
With a Total Tops Card you need to spend over £900 on fuel to get a £5 voucher!!! Morrisons Miles is the best loyalty card scheme. You get a £5 Morrisons voucher for every 333.3 litres of fuel. Failing that Nectar cards give you £5 for £500 worth of fuel (bout 500 - 600 litres) and I believe Tesco club card is the same. Total is the biggest rip off I've ever seen.
GeoMonkey's full review | 64 words
Review by
Brenda2
on 18th Sep 2006
User Rating : 0
Respect :
0
Total Tops Card changed the card from a Total Tops Gold card to a Tops card.com where you had to get your vouchers on the Internet. I did this and found that in changing cards they have removed a load of points that I had, ditto the review below.
I have tried complaining since Mar 2006, but without any single person taking responsibility. It is now September and no replies to my emails. Using this card is a total waste of time!
Brenda2's full review | 127 words
Review by
dithtjn
on 23rd Dec 2005
User Rating : 0
Respect :
+1
They changed the card from a Total Tops Gold card to a Tops card.com where you had to get your vouchers on the internet.
I did this and found that in changing cards they have removed a load of points that I had...they have done the same to my dad.
I complained about this in August, it is now December and even after a call to the Chairman's office at Total they have still not got my points amount back to what it was in August when they made me get one of their new cards!
What a TOTAL shower an ...
dithtjn's full review | 117 words
Review by
Safe Driver
on 18th Nov 2005
User Rating : 6
Respect :
0
The correct information for using the Total Tops loyalty card is 1 litre equals 5 points, which mean 1,000 litres to earn a £5 voucher. At current 86p a litre this will cost around £860 for £5 back, or on average motoring £30 every 2 years, but I guess it is better than NOTHING.
Safe Driver's full review | 78 words
Review by
wdf
on 16th Sep 2005
User Rating : 0
Respect :
0
Total Tops Card Total waste of time,
Spent many thousands on petrol, it seems that 5 points is gained for 1 litre of fuel, and 5,000 points is worth £5 voucher, this means you have to buy 1000 litres of fuel to get £5. Now call me silly, but at say 95p per litre that means you have to actually spend nearly £5,000 to get £5 back.... a return of only 0.1% !!!!
That means... the normal anuual fuel bill is £2,500 meaning that it will take two years to earn a &poun ...
wdf's full review | 124 words | 1 comment added.
Review by
Stunt Gerbil
on 14th Jun 2005
User Rating : 2
Respect :
0
Seriously how much do you have to spend on Total Tops Card to get any points back? I've been using my Tops card at Total Petrol stations off and on for 5 years and never got a penny back. I honestly think I must have spent over a grand thee filling up and I don't yet qualify to get a fiver back? What is the point in that then? Maybe I'll start using it again if I ever by a Petrol Guzzling sports car and a job as a Sales Rep, until then my loyalties will lie elsewhere.
Stunt Gerbil's full review | 97 words | 2 comments added.
