Pet Supermarket Reviews - www.pet-supermarket.co.uk

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3.2 / 5
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Latest Reviews

★☆☆☆☆

“Purchased 5 weeks ago but still waiting for it!!!”

Written on: 28/01/2016 by Yaretzi1979 (1 review written)

I purchased a petsafe receiver collar just before Xmas. The money (£52) was taken from my account on 23/12/15 but I have not yet recived anything. I contacted them by phone after they failed to delicer within 3 days after having paid £2.99 extra for express delivery. The answer was that it takes 5 working days anyway regardless of the delivery system...why advertise a express delivery then? I got the £2.99 refunded but this was not the point. I went away for 2 weeks and expected to find the… Read Full Review

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★☆☆☆☆

“No goods delivered ”

Written on: 10/01/2016 by Bennettp464 (1 review written)

Did an order on 31 January On express delivery but nothing has been delivered. Emailed on 5 January Emailed on 8 January Emailed on 9 January But have had no reply and still no goods. Have used them on a number of times but I would say don't use them check all the reviews on different sites… Read Full Review

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★★☆☆☆

“Lied to by Customer Services”

Written on: 24/12/2015 by McAllisterov1 (1 review written)

Having used Petsupermarket before this is not the first occasion where poor packaging has led to items being squashed, causing them to leak out. These things happen however I was very disappointed at the deceitful service received. Upon receipt of the parcel we found the contents of one of the items everywhere. I immediately phoned their sales line, speaking with a woman who asked me to email in an image of the damage, which I did. Given it was close to Christmas I specifically asked her… Read Full Review

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★☆☆☆☆

“Customer Service is a JOKE. ”

Written on: 07/12/2015 by lzHoover239 (1 review written)

Customer service is a complete waste of time, I cancelled my order because they could not supply the goods I ordered and it's been 2 weeks and I still haven't got a refund, even though they told me they had refunded my account. They say they will contact you within 24 hours, well 2 weeks is a lot more than 24 hours. You ring and complain and are told they cannot get hold of who you need to talk to. They say they will ring you straight back and they never do. I will never buy from them again… Read Full Review

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★☆☆☆☆

“Order not dispatched”

Written on: 09/10/2015 by KelseyBennett409 (1 review written)

I ordered with this company earlier in the year and was extremely pleased. However the order I put through on 24 September has not been delivered and the website is showing that it has not been dispatched but they have taken my money. I have tried e-mailing them, phoning and live chat and have not been able to communicate at all. I'm very angry! … Read Full Review

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★☆☆☆☆

“3rd order as a new customer, terrible service with all 3!”

Written on: 07/10/2015 by Jasonturner199 (1 review written)

I have now made 3 seperate orders as a new customer. the first just didn't arrive and when I contacted PS I was told my order had been lost. After 15 minutes on the phone this was resolved. My second order was only half fulfilled, on contacting PS they could not explain why and then sent the remaining items. My third order still has not arrived, I emailed them 2 days ago and had no response. As I write this I am over ten minutes on hold trying to speak to them. The first two orders were for… Read Full Review

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★☆☆☆☆

“Epic Fail”

Written on: 24/09/2015 by Dowling228 (1 review written)

Took the money for my order. After 5 days of waiting no delivery of any kind. I call, uncooperative staff on the phone, there response was that even though they took my money the order havent been placed!!! and now I have to wait another week or 2 for the delivery!!! no apology offered what so ever.. even though they admit it is a glitch in their system which they have known about for some time!!! dont bother buying from there.. there is a 100 other stores that respect their customers better… Read Full Review

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★☆☆☆☆

“No show on delivery ”

Written on: 21/08/2015 by Edcockerspaniels (1 review written)

Terrible service, will NEVER use again, placed an order on 14th of August for dog food, no e mail no delivery by 21st, rang and told company changed hands and MAY get delivery next week,cancelled order via PayPal… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 19/08/2015 by aherniman (3 reviews written)

I have had no sensible communication with this company since 7th August when I contacted them by email to cancel an order for dog food which was ordered and paid for in July. The only response I get is "We are currently receiving a very high number of emails, which is delaying our response time. We will endeavour to get back to you within 48 hours." There have been quite a number of 48 hours since 7th August! Neither the Live Chat nor the telephone (I was simply cut off by Pet-Supermarket) has… Read Full Review

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★☆☆☆☆

“Shocking avoid”

Written on: 18/08/2015 by Inkypinkypoo (1 review written)

er waited more than 10 days and despite e mails heard nothing. We were getting very worried and rang phone line to be cut off and then discovered web site down. By some small miracle Yodel found our order at the back of their depot and delivered it badly damaged but still all there. We were very lucky and escaped by the skin of our teeth. Avoid this company at all costs. We have since had an e mail telling us they are dealing with our order and it will be despatched soon. The left hand… Read Full Review

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★☆☆☆☆

“ORDER NOT RECIEVED”

Written on: 18/08/2015 by scwebb (1 review written)

BEEN WAITING 10 DAYS FOR MY ORDER-DESPITE CONTACTING THEM THEY HAVE NOT REPLIED.WORRYING… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 16/08/2015

I have received no reply about a product that was never delivered but delieverd to a Yodel Depo over 8 miles from wghere i live. I have been trying to contact tehm ever since, no contact at all. AVOID… Read Full Review

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★☆☆☆☆

“Criminals that prey on pet owners”

Written on: 16/08/2015 by TamiaChaney55 (1 review written)

Placed order 2 weeks ago and nothing - even paid for expedited delivery. £70!!!!!!!!!!!!!!!!! Have contacted authorities who are launching and investigation and have reported to watchdog. Disgusting… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 13/08/2015

Made and paid for an order, which we did not receive - getting fobbed off with emails and there web site was 'having maintenance problems' ...have now tried calling but get cut off. Wish i had seen the other reviews first… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 12/08/2015 by nbos (1 review written)

I placed an order on 30th July with a delivery date of on or before 6th August. Today (12th August) still nothing. I do not receive responses to my emails, cannot get through to anyone on the phone, nor via the live chat facility. I too cannot believe that the website is still up and running. I have reported this to the Citizens Advice Bureau. Hopefully, they will have received a number of reports and someone will both to investigate. Unfortunately, I did not use Paypal so don't have much… Read Full Review

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★☆☆☆☆

“Order not delivered”

Written on: 11/08/2015 by rodneywhitt (1 review written)

Very angry as I've been a local customer of this company for several years. As seems to be the case with other customers they've taken and acknowledged my order taken my money but nothing has arrived. They're uncontactable so looks like I've lost my money. Have made a claim with Paypal so hopefully will get my money back. How can this company still have a website and offer sales if they're not trading the website should be closed down or at least an honest message that they're not trading not… Read Full Review

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★☆☆☆☆

“Undelivered order and unable to contact company”

Written on: 11/08/2015 by Boots68 (1 review written)

Avoid this company. I placed my order on July 28th and was promised delivery by August 4th. I am still waiting. During this time the website was allegedly down for maintenance and phone number is unobtainable. I had an automatically generated response to my email to them but that is all. Today the website is up and running and the same phone number is published but guess what...not available. The online chat facility tells gives you a waiting time but clearly is not functioning either. Leads me… Read Full Review

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★☆☆☆☆

“no delivery and unable to contact company”

Written on: 11/08/2015 by jenbot (4 reviews written)

I ordered with this company first in 2012 and all went well so had no concerns about using them again. Ordered on 30th July 2015. order should have arrived with me by 6th August. It has still not arrived on 11th August. Cannot get through on the phone. Live web chat facility does not work. I have sent three emails and had no response. I have facebooked and tweeted them and again no response. I fear that I will have a battle to get my money back. Don't use this company. They have nearly £100 of… Read Full Review

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★☆☆☆☆

“Let your pet starve - this lot seem happy to”

Written on: 11/08/2015 by Bryant39 (1 review written)

Do not use this company. They take your money then do not deliver and can't then be contacted. I suspect they are trading fraudulently, whilst knowing they are insolvent. I ordered on the 27th July, promised delivery on the 4th August, emailed on the 5th when nothing turned up, then fobbed off with and automated email response. I have raised a disputed with PayPal against them to try to get my money back. From now on, it's my local pet shop for dog food. It's pricier, but you can see the… Read Full Review

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★☆☆☆☆

“payment taken goods not recieved ”

Written on: 10/08/2015 by abing69 (1 review written)

DO NOT USE THIS COMPANY TOOK MY CASH AND NO GOODS AND CANT GET HLD OF THEM AVOID … Read Full Review

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