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| Quality of service | 3.6/10   |
|---|---|
| Layout of shop | 4.3/10 |
| Value for Money | 4.6/10 |
| Overall rating | 3.6/10 |
Full review by
peter parker
on 2nd Jun 2008
User Rating : 10
Respect :
0
Good Points: Wow - they're great - I buy my dogs medication from pet-supermarket every month without any problems. I'm probably saving about £80 a month off the Vets prices when shopping at pet-supermarket.co.uk. Before i placed the first order - i rang their customer service and they were very polite and offered free advice and support which is crucial in running a pet shop.
Bad Points: Can't choose delivery time - i received my item the very next day - it would be good if you could get an estimate delivery time. I spoke to them about this and they said they are currently working on getting something set up.
General comments: Definitely the best online pet retailer in the UK - expert advice and prompt delivery with guaranteed low prices
peter parker's review and ratings | 128 words
Review by
HELEN08
on 30th May 2008
User Rating : 10
Respect :
0
I order from Pet-Supermarket.co.uk all of the time plus I am a local customer so offen visit the warehouse. I am shocked to hear people have had problems as my experience has always been a pleasant one. My goods have arriveed ontime and I've found pet-supermarket to have the most choice and are by far the cheapest!
HELEN08's full review | 73 words
Review by
Simon May
on 29th May 2008
User Rating : 10
Respect :
0
Pet-Supermarket offer a fantastic service, friendly staff and delivery second to none. I ordered my goods on Tuesday at 12:54 and received them next day at 8:55am. Bravo to all at Pet-Supermarket, I shall definitely be using their services again and shall inform all of my colleagues and friends.
Simon May's full review | 54 words
Review by
wwalsh100
on 29th May 2008
User Rating : 8
Respect :
0
Delivery was quick and efficient. I would recommend this site to anyone. Extremely friendly and helpful customer service staff.
Wide range of products a good prices
wwalsh100's full review | 29 words
Review by
alex frost
on 29th May 2008
User Rating : 9
Respect :
0
Pet-Supermarket.co.uk is a nice friendly website that was easy to navigate around. Top notch service, placed order early Thursday morning, received on friday.
alex frost's full review | 45 words
Review by
kimcos3
on 17th Apr 2008
User Rating : 0
Respect :
0
Please do not bother with this site. I never will again.
kimcos3's full review | 31 words
Review by
Guest.
on 12th Apr 2008
User Rating : 10
Respect :
0
They have a wide selection of pets and supplies. all of there pet they sell are kind and cute.Maybe consider a few kittens or puppies.
Guest.'s full review | 26 words
Review by
nicolanoodle
on 31st Mar 2008
User Rating : 1
Respect :
0
Terrible experience. Won't be shopping here again ever - how they stay in business is beyond me. Managed 3 orders with them - first order arrived next day delivery, but with items missing, although charged for full amount. No prior email sent to inform of unavailability of items Said refund email "voucher" was then sent to me for money off next purchase. Next purchase made - parcel arrived next day delivery as requested - surprise surprise - items missing again but card charged for full amount. ...
nicolanoodle's full review | 251 words
Review by
noangel
on 12th Feb 2008
User Rating : 0
Respect :
0
I have placed two orders the first one went through fine but the second one became a problem. BEWARE THEY TOOK MONEY OUT OF MY BANK ACCOUNT THAT WAS NOT PART OF ANY ORDER. They said it was part of their terms and conditions which was not true. I emailed regarding this asking which parts were relevant and they have not replyed TEN days later. I will be taking this further.
noangel's full review | 77 words | 1 comment added.
Review by
Kyvor
on 18th Jan 2008
User Rating : 0
Respect :
0
I would discourage people from buying from this website, as their service is terrible. Of course, you might have difficulty finding what you want to buy in the first place because I found the website rubbish and the search didn't work when I used it.
Placed an order on next-day delivery, waited 5 days without any word from them, then they email to say there will be a delay. Well duh. Took them ages to refund my card too, having taken the money for something they hadn't despatched yet. Won ...
Kyvor's full review | 157 words
Review by
Kpaccer
on 22nd Nov 2007
User Rating : 0
Respect :
0
Was very disappointed: I was searching for a product that I couldn't find where I normally shop online for my pets and they showed as having it. But after much chasing by me it turned out they didn't stock it after all but had let me replace my order. Very frustrating experience.
Kpaccer's full review | 84 words
Review by
kennedywelsh
on 1st Mar 2007
User Rating : 0
Respect :
+1
I paid for next day delivery (£6.95) and took a day off work to wait in for the delivery. I received an email the next day (the day delivery was due) asking me whether I wanted part shipment of my order as 1 item was out of stock or whether I wanted to wait for it all - whichever I picked I wasn't going to get the next day delivery I'd paid for. I was annoyed as it is normal business practice to part ship and send the rest to follow and someone from Pet Supermarket admitted this is what th ...
kennedywelsh's full review | 211 words | 1 comment added.
Review by
John Andel
on 3rd Oct 2006
User Rating : 0
Respect :
0
Pet-Supermarket.co.uk quotes a delivery time of 3-5 working days. I ordered the goods on August 1st. Cost was taken from my account on 7th August. I e-mailed them on 10th August to say that if the goods were not delivered by 19th August they would be no use to us, as we were due to leave the island of Tiree. No response to the e-mail so I phoned on the 16th. They said they would get me the goods within 2 days. The goods didn't arrive. I asked for a refund. I was offered a refund for the cost of ...
John Andel's full review | 148 words
Review by
LLOYDBF
on 25th Jul 2006
User Rating : 0
Respect :
0
Pet Supermarket offer really bad customer service. My order was urgent, so they took 6 days to dispatch it, even though the website offered next day delivery. It has taken since the middle of May 2006 to get a refund, and it was still not received at the end of July 2006, despite assurances they have done it. Absolutely dreadful company to deal with. Companies like Pet Supermarket give buying off the internet a bad name. They are the worst company I have had the misfortune to deal with.
LLOYDBF's full review | 88 words
Review by
johammy
on 13th Jul 2006
User Rating : 0
Respect :
+1
Utterly appalling customer service - they took my money without having the goods in stock to send to me. They then ignored my request for a refund and cancellation of the order. A month later I received goods I no longer wanted in the post. They have still not arranged for a returns collection and have still not refunded my money.
Do not shop here.
johammy's full review | 68 words
Review by
stantonharcourt
on 11th Jun 2005
User Rating : 0
Respect :
0
I Ordered goods on Saturday and selected Thursday for delivery at pet-supermarket.co.uk.
Phoned on Thursday as order had not arrived. Promised delivery on Friday.
Friday - get e-mail to say that goods should arrive on Monday.
Sent e-mail to complain. Told that I was in the wrong - always a good way to win customers over.
stantonharcourt's full review | 78 words | 1 comment added.
