Written on: 02/03/2012 by siddys1974 (3 reviews written)
I was hesitant about using these guys from the number of negative reviews there are on the web. But as there was an 'only for this weekend' offer on and the item was £25% cheaper than i could find it elsewhere, i though why not, i'm covered by my credit card if the worst happens I ordered the item (Sony Bluray player) on Sunday, got an immediate email confirming receipt of the order, then a further email on Monday saying the order was processed. On Tuesday i gave them a call (maybe my… Read Full Review
Written on: 07/11/2010
DO not buy from digital empire online cowboy company rude staff quick to take your money but after that you won't hear from them… Read Full Review
Written on: 09/07/2010
Should have minus ratings. Unusal thing happened with me like all the above. Waited 2 & half months for refund. Consumer Direct web pages re. Sale of Goods Act 1979 are excellent and I used one of their template letters and sent it registered post. Got refund back to credir card in 3 days… Read Full Review
Written on: 10/06/2010
Camera parcel delivery was minus essential battery...Took money immediately, so no time to cancel credit card payment...When complaining they provoke an argument so they can drop the phone on you...They blame everyone else, even you for the missing parts...They make false promises to stall for time,or even hoping you will go away with stress....I had to finally use the facility of Barclaycard to refund my losses...Real cowboys that should be shot off of their horses… Read Full Review
Written on: 07/05/2010
Do not buy from this company. Read the reviews. I ordered a TV online and paid by credit card. The money was taken immediately and the website promised delivery within 6 days. After hearing nothing I phoned up and was told it was out of stock and would be in the following week. Still nothing and after phoning was told it was discontinued but they would upgrade and send me a newer model for the same price. Still nothing after a month I tried phoning again and just kept getting a recorded message… Read Full Review
Written on: 13/04/2010
DO NOT BUY ANYTHING FROM DIGITAL EMPIRE DIRECT!!!!!
MONEY DEDUCTED FROM MY CREDIT CARD BUT NO SIGN OF THE ITEM I PURCHASED.
NO EMAILS AND PHONE LINES ARE NOT WORKING!!!!!
… Read Full Review
Written on: 09/04/2010
Firstly I wouldn't rate this company at all! But you have too!
Please do not use this company. I feel very naive, but trusted this company to deliver a good priced item on time. Although they deduct the money from your account immediately there is no sign of the item I purchased. I call the number on their website (just tried it again at 3:15pm) and its an automated message saying call back between the hours of 9:30am and 5:30pm. I'm still waiting to find out where my purchase is. If only I'd… Read Full Review
Written on: 07/04/2010
Take heed of this warning, do not order from this site I ordered a dryer that they stated was in stock and they took my money immediately, after two weeks and me constantly calling them they admitted they did not have stock and could not supply the product. Now the fun begins:they cancelled my order viua e-mail but never refunded the money, i have made over a dozen phone calls to them and they keep ststing that the money has left their account and should be back in mine, guess what? they lied… Read Full Review
Written on: 05/03/2010
My only hope is that you are reading this before placing an order.If this is so then DON'T.
Placed order in September 09, item not delivered, emails ignored. Phoned up to be told "item due in next week". Two weeks later same story.This went on for 15 weeks! Cancelled order and told "refund in a few days". Two weeks later no refund and told "refund in a few days".After 2 weeks contacted Credit Card Company and 5 months after placing order now have my money back.
In 13 years of internet shopping… Read Full Review
Written on: 05/03/2010
I would never recommend this website, I was told I would be refunded and now 3 weeks later still waiting. It says on the website you will be refunded within 14days! I have emailed and called twice but still no sign… Read Full Review
Written on: 05/02/2010
If only We had found these reviews before we ordered a television. We placed order on 5th Dec with them as they guaranteed delivery for Xmas 09 when it was apparrant we werent going to get the Tv we telephoned lots of times and then were promised between xmas and new year muchto disappointment of family waiting to see HD films etc then January still not received so cancelled order and asked for full refund we have had some money back but it is now february and they are paying us back in… Read Full Review
Written on: 23/11/2009
Like many other customers on this forum, I have also had serious problems with dealing with these coyboys. I ordered a microwave which was out of stock (not showing as out of stock on website though) and was charged immediately. Having waited for 2 months for the product, I cancelled the order and requested a refund. Six weeks later I am still awaiting the refund and have been fobbed off with excuses about the finance department having system problems.
DO NOT USE THIS COMPANY as they will take… Read Full Review
Written on: 20/11/2009
I would not touch this company with a barge pole. They took my money and then proceeded to make excuses as to why the goods had not been supplied.Even after they agreed to cancel my order, the money was never paid back to me. Never, never attempt to purchase goods from these people. Chances are you won't receive the goods and maybe, like me, not even get your money back.They are a complete and utter shower and they get no stars from me, for any heading. I give one star and then only because I… Read Full Review
Written on: 16/11/2009
Order placed 27.9.09 with 5 to 6 days delivery. Phoned premium rate number 5.10.09 only to be told not in stock and delivery would be 28.10.09. Cancelled order on 7.10.09 as TV was a present. Only recieved full re-payment 16.11.09 after much phoning and e-mailing. Do yourself a favour and avoid this company. Watch out for hefty delivery costs. I dealt with Service Manager. After many excuses he finally resolved matter… Read Full Review
Written on: 06/11/2009
I ordered goods on 23/09/09 money taken 26/09/09 cancelled order 19/10/09 have telephoned every other day and still not received my money back KEEP GETTING FOBBED OFF Although the performance marked is 1 star I would not give this Company any
DO NOT USE THIS COMPANY… Read Full Review
Written on: 30/10/2009 by Marko66 (1 review written)
As per the others on here - avoid.
This is because they claim to have products in stock but probably don't
and rely on getting it in stock once you've paid and ordered.
The process of getting the refund is the problem - seems like the number you ring don't deal with the refund and there's obviously a communication problem in getting it done.
Anyway - I persisted and once I'd got the e-mail address of a person rather than the ridiculous non-answering contact service via their website or the… Read Full Review
Written on: 19/10/2009
Purchased a hdd video recorder, money taken out of account immediately. When viewing order online status kept saying in progress. Rang up to be told out of stock for another week or so. I said I wanted to cancel the order which they said they would and I would recieve a refund in 4 working days. Like everybody else the money never appears. Everytime you ring up they say it should have gone througn and accounts will authorise it again.
In the hands of the Credit card company and I have suggested… Read Full Review
Written on: 08/10/2009
I had the worst experience of my life. They were nice while placing an order and delivered on time. The delivery man was a nightmare. One person was sent to deliver the american fridge freezer who could not even get it out of the truck and had attitude problem.
So friends be aware if you plan to buy anything from them. Their prices are not the cheapest if you include the price i had to pay others to get the fridge inside the house. They do not respond to written complain and there is no way to… Read Full Review
Written on: 01/10/2009
I used to take these kind of online reviews with a pinch of salt thinking they had been cooked up by rivals of the business reviewed. Boy have I learnt a lesson! Read and learn!
Paid online for a TV on 27 August. Money deducted immediately from account. Both the website and a phonecall (to a premium rate 0871 number) assured me the item was in stock. Cut a long story short, over the next fortnight loads of emails and phone calls and just constant excuses. I eventually ask for a refund and three… Read Full Review
Written on: 01/10/2009
WARNING DO NOT USE THIS COMPANY
....i wish I had read this review website before the purchase, They book the item out straight away, Then after 4 weeks of waiting they make you wait another 4 weeks for a refund, only when the Credit card company have been contacted.and a claim put in.
These people are ripping off the public,they never reply to emails, only wait for you to phone there 0871 number. please find there landline number
on SAY NO TO 0870, and save… Read Full Review
As rated by our community of reviewers
" Terrible Steer clear " Read More
Written by Chorky
" Wish we'd ordered from a different appliances company " Read More
" Terrible customer service " Read More
" Could do better " Read More
" Very safe, fast and cheap online shop, really good quality items, a... " Read More