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Picture courtesy of cowcalves.
| Flight on time? | 6.5/10   |
|---|---|
| Customer service | 7.7/10 |
| Comfort on flight | 7/10 |
| Quality of food | 6.7/10 |
| Value for Money | 7.4/10 |
| Overall rating | 7.4/10 |
Full review by
Stezzer
on 27th Apr 2007
User Rating : 9
Respect :
0
Good Points: Friendly and professional.
Bad Points: None.
General comments: This was the first time I had used VLM for a business trip and I was somewhat apprehensive about flying with such a small airline and indeed on such a small plane.
However, my fears were soon allayed. The check-in staff were welcoming and professional. Although my flight was delayed both on my outward journey and on my return, again the ground staff could not have been more helpful or courteous.
VLM's planes are small but there is surprisingly a reasonable amount of leg room. The on-board snacks were fresh and tasty and the flight attendants, like their counterparts on the ground, were charming.
I will certainly be flying with VLM again and would recommend them wholeheartedly.
Stezzer's review and ratings | 121 words
Review by
amg1970
on 12th Feb 2006
User Rating : 7
Respect :
0
Check-in at City Airport was very efficient as usual. We also checked in for the return flight later that day to save time queuing twice. The Fokker 50 aircraft was clean and tidy, and it left the gate on time. However, there was a warning light that came on just after we had started the take off run, and so we had to abort take off. It was all handled very professionally, and we taxied back and went to the back of the runway again. Therefore, we took off about 15 minutes late, which is not bad, ...
amg1970's full review | 198 words
Review by
Paul1973
on 12th Dec 2005
User Rating : 10
Respect :
0
Excellent customer service from VLM on the internet and subsequently on the phone; friendly, professional and efficient air stewards; excellent in-flight snack, very healthy and fresh; fast baggage handling; quick check-in - I really cannot fault this airline or their destinations and would recommend them completely.
Paul1973's full review | 54 words
Review by
doktorb2
on 19th Oct 2005
User Rating : 8
Respect :
0
Flight - MAN to LCY return.
Having read mixed reviews about VLM Airlines, I was a little unsure before flying how it would go. No need to worry in the end. The friendly crew dealt with minor delays wonderfully, with full communication and vouchers for the inconvenience.
The flight was quick and smooth, with good food; and the crew for both flights were friendly and attentive. This little airline are punching above their weight but do a good job. I recommend them for their value and servi ...
doktorb2's full review | 111 words
Review by
bobbijane
on 25th Sep 2005
User Rating : 0
Respect :
0
VLM Airlines are one of the worst airlines I have ever flown with. The on-board sandwich was stale, and we were told that as the flight we were booked on had been cancelled by the airline, they did not have any other refreshments for us. After standing in an airport for a very long time - unacceptable. Especially considering on arrival, we then had to get on a bus to be driven to the airport we were supposed to arrive at. Delays were terrible, and staff made no apologies for it. We were offered ...
bobbijane's full review | 259 words
Review by
Peter25
on 17th Jun 2005
User Rating : 9
Respect :
0
I had never heard of VLM before I flew with them last month and I've got to admit I was slightly nervous. Having only ever flown as a tourist before I was used to the larger planes and airlines and was worried how VLM would match up but I have to admit I was very impressed.
The plane we flew on was a Focker 50 (don't let the name put you off) it is actually very nice, it does have propellers but apart from a few different clicks and wurrs here and there the flight didn't seem any different fr ...
Peter25's full review | 309 words
Review by
cowcalves
on 9th Jun 2005
User Rating : 9
Respect :
0
I'd never heard of VLM before I ventured south from Manchester to London City Airport this year. We were on a Fokker 50 plane which has got about 40 seats, on the way down there were only 12 people on the plane, not bad for £20, I felt a bit of a rock star in a private plane. Although a bit more room would have been nice, you can't get too upset at the price and you're not on it long enough to really have a legitimate complaint. VLM were also kind enough to give a sandwich to keep us bu ...
cowcalves's full review | 209 words | 1 comment added.
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