Parcel2Go Reviews

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Next day delivery 4 days late”

Written on: 23/10/2014 by Bransonl333 (1 review written)

I booked for a parcel to be collected from Wales and delivered to myself on Merseyside. I paid for next day delivery with P2go, but parcel didn't get delivered next day. The parcel has just arrived now, 4 days late, but when I asked for a refund they say their delivery times can vary!!!! So why charge for a service if they can wriggle out of their commitments in this way? I will not be using the again. Disgraceful… Read Full Review

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★☆☆☆☆

“Very unprofessional”

Written on: 22/10/2014

This is the 3rd time that a parcel has went "missing", then 2 months later ie returned to myself. Disappointing to say the least, causes nothing but hastle trying to trace, refunding customers and also being the postage out of pocket. That old saying you get what you pay for rings a bell. They were not helpfull at all when making a claim. I would not recommend at all to anyone to use them. I have had bad reviews from customers because of them. Shocking absolutely shocking the service I recieved… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 22/10/2014 by Foster414 (1 review written)

Rubbish service - parcel from couriers keep going missing - no wonder they won't allow you to speak directly with them! - the chat communication is a script joke… Read Full Review

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★☆☆☆☆

“No wonder they don't have a phone number....”

Written on: 17/10/2014 by Mattvontoad (1 review written)

Because I imagine they were inundated with complaints. My parcel was delivered whilst I was at work. So that evening I left instructions (Via the website) for the driver to leave my parcel with a neighbour. The next day, the driver once again tried to deliver it to my door and then took the parcel away. The instructions I left were either not given to the driver, or just ignored. Either way, by the time the weekend is over, it would have been a week late. Thanks Parcel2Go… Read Full Review

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★☆☆☆☆

“parcel to loose”

Written on: 17/10/2014 by ZechariahKinney379 (1 review written)

waited 15 days for a parcel from chorley to York never turned up as parcel2go lost it mmmmmmm… Read Full Review

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★☆☆☆☆

“2 FAILED COLLECTIONS WITHIN 7 DAYS”

Written on: 06/10/2014 by TheParcelGuy (1 review written)

Avoid this company They took my money and then failed to collect my parcels-on two occasions. Customer service is non-existent also unless contacting via Twitter. They are very cheap but you get what you pay for. They took payment and then didn't return the money for 7-10 days after I demanded an immediate refund. Their terms and conditions say that they are entitled to 'failed collections' Complete joke of a company!… Read Full Review

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★☆☆☆☆

“My friend sent me a parcel from uk to my house in...”

Written on: 02/10/2014 by lucy_99davies (1 review written)

My friend sent me a parcel from uk to my house in america but the parcel was lost so I contacted parcel2go via live chat and spoke to some one and asked her how I could make a claim for a lost item and she said that the person that sent the parcel needs to make a claim and I told her that my friend is currently in hospital and will be there for a long time so she couldn’t make a claim, to which I got a reply “well tell her to contact us from via her phone” and I told her that she is too… Read Full Review

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★☆☆☆☆

“Charged me 3 times, then used my card details to buy...”

Written on: 02/10/2014 by Davin281 (1 review written)

I ordered 1 of their city link services for 10.79, and then a few days later I look at my statement and it said that parcel2go charged my credit card 3 times! But I only booked 1 delivery service, then a few days later some one went on a shopping spree with my credit card and spent 250pounds! And this is a brand new credit card and the only place that used it in was Morrison’s and parcel2go, and because they fraudulently charged my card 3 times earlier im guessing that it was them that went… Read Full Review

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★☆☆☆☆

“Charged me for because i "wasnt in"”

Written on: 02/10/2014 by hudson3323 (1 review written)

I booked a collection for monday via parcel2go and city link didnt arrive, told parcel2go about this and they said that the driver did arrive but i wasnt in so i had to pay an extra 5 pounds for another collection, i declined and asked them for a refund but, they didnt refund me!!… Read Full Review

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★☆☆☆☆

“recollectin”

Written on: 25/09/2014 by Masonrx279 (1 review written)

Ordered a collection for tuesday they failed to turn up. Re done it for thursday failed to turn up again had to speck to someone thursday night for a collection on the friday. Second time this has happened so not going back there… Read Full Review

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★☆☆☆☆

“Disgraceful service and they do not provide a phone number”

Written on: 23/09/2014 by Hoganmk116 (1 review written)

Was told on Fri my parcel would be collected between 9 & 5.30 on Monday - never turned up. Went on the web to find a number to ring: no hone number. After 1 hour of searching the site for what to do gave in and used webspeak to be told they have no incoming phone lines which is against the distance selling regulations which state you have to clearly show full contact details including a phone number. No they couldn't tell me why it wasn't collected, no they couldn't find out and all they… Read Full Review

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★☆☆☆☆

“Shambolic company, shambolic service.”

Written on: 23/09/2014 by lbFisher239 (1 review written)

I won an item on ebay and unfortunately the seller chose Parcels2Go as the courier service. The parcel was due to be delivered on Tuesday 16 September. This did not happen and I waited until Thursday of that week to contact Parcels2Go, I went onto their 'live chat' line five times to establish what had happened to the parcel and was told that delivery had been attempted twice and that no one was in so a card had been left. This was totally untrue. The delivery address is an office which is… Read Full Review

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★☆☆☆☆

“Disgraceful sevice ... avoid!!!”

Written on: 20/09/2014 by chani (1 review written)

I ordered an item from ebay over a month ago. Sent using parcels2go. Am still waiting!! They claim they have attempted delivery 3 times. On each occassion I was indoors with my dog ... no way I missed them. On top of that I stayed in on other days as was told by their customer service team the parcel would be delivered. Drivers tell lies on their delivery manifests. Customer service is very apologetic but offer no resolution. I would really stay away from these charlatons and clowns. Am so… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 12/09/2014 by Howetz298 (1 review written)

Shocking customer service. Different information from everyone I spoke to. Appalled at service won't use again and would never recommend… Read Full Review

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★☆☆☆☆

“Avoid These Like The Plague”

Written on: 10/09/2014 by Jax179 (1 review written)

This company is simply appalling!! They seem to be unable to sort out simple errors and mistakes, leaving them to escalate into all sorts of problems for people. Just save yourselves a lot of time, money and effort and avoid this company at all costs. If it comes to paying a few extra quid, just pay it!!… Read Full Review

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★☆☆☆☆

“Very POOR COMPANY AVOID AT ALL COSTS”

Written on: 09/09/2014 by wmGreen85 (1 review written)

ALL of them are LIARS I sent a parcel with them but by mistake I had given the wrong post code I contacted them right away to correct this after I saw the massage on their tracking service and I was assured they will let the couriers know so I waited 5 days the tracking system never updated but I was told it take 24-48 hours but after 5 days I contacted them again. Spoke to someone else through their online chat that's the only way to contact them I should have known by this that it will be a… Read Full Review

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★☆☆☆☆

“Stay well clear of this lot ! - appalling service”

Written on: 09/09/2014 by NathenMartinez (1 review written)

For collection of your parcel you must stay in for 12 hours from 7 am to 7pm with no guarantee they will turn up......and they don't!! - I was then told to go to a UPS depot on Friday night - but it couldn't accept the parcel as the cut off time was 1.30pm that afternoon. I now have to take it there on Monday morning - more petrol expense and inconvenience! no one to talk to for help at Parcel2go - only live chat where it is easy to say " we dont give compensation, we don't refund, we don't… Read Full Review

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★☆☆☆☆

“Be aware Rip off”

Written on: 08/09/2014 by KaydenDaley (1 review written)

Absolutely atrocious.Parcel picked up 8/08/2014 to be delivered 12/08/2014.As of today 8/09/2014 it has still not been delivered.12 live chats each one very sorry and promising to get it sorted.Phoned, only to get a recorded message advising me to go on live chat.First of all they said it had been delivered to the wrong depot and it would be transferred to the correct one.Then they said the label had fallen off, then I had put the wrong address . I emailed the address again and it was promised… Read Full Review

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★☆☆☆☆

“Appallingly bad, avoid”

Written on: 06/09/2014 by Quentin1945 (1 review written)

I ordered a new wheel and jack from a VW garage in Glasgow, delivery cost £15. On Thursday the seller said the parcel should have arrived. He gave me the P2G parcel number. I think he was having trouble dealing with them. I logged on to the P2G web site, and it said something like "No-one in at 3pm, unable to leave card, returned to depot". Well, the address is a commercial business, with an open front door, a large letter box, and lots of people in the building all day. We get lots of parcels… Read Full Review

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★☆☆☆☆

“Big company gone bad”

Written on: 05/09/2014 by yvHenry427 (1 review written)

We have used Parcel2go for about two years now and we usually send out small packages weighing no more than 4 kilo's. The service we used was TNT they collected and delivered next day anywhere in the UK at a cost of around £8.50. The rate then increased so we opted for the drop off service with the courier being UPS but next day has become 'perhaps the day after' or maybe after the weekend. But hey that's not the service I signed up for! Then they tell you but its not a guaranteed service when… Read Full Review

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