Parcel2Go Reviews

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Latest Reviews

★☆☆☆☆

“A waste of time - go straight to the courier.”

Written on: 28/09/2016 by JimmyP_uk (1 review written)

The service is absolutely awful, and merely acts as an obstacle between you and the courier. Paid a premium to send a parcel 24 hour delivery. A full 24 hours after estimated delivery date there is no sign of the parcel. Contacted this firm only to be told they need to contact the courier and need to wait up to two days for a response! This is worse than economy delivery, and I have no way of finding out what’s happened. When I requested an email address to send my complaint to I was told… Read Full Review

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★☆☆☆☆

“BEWARE!”

Written on: 15/09/2016 by pplusp (1 review written)

If you need to send anything out of EU- never use UPS/UPSTODAY or PARCEL2GO (same thing). You'll end up paying additional fee from their delivery company in my case- UPS Switzerland which they can't explain (it's not a Custom fee) and refuse to give a refund. UPS sends me to UPSTODAY; UPSTODAY to UPS! MAD!!! They don't know why receiver were charged extra... Poor, unfriendly customer service all way round. Don't answer on emails, put phone down when they can't give answer. Wasted a lot of… Read Full Review

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★☆☆☆☆

“WORST EVER SERVICE YOU CAN FIND”

Written on: 14/09/2016 by OsvaldoTorres (1 review written)

This company is a joke, its like paying a someone to take your own goods, how bad is it ! I will never recommend them to anyone, better pay a bit more and make sure at least your recipient receive your parcel, they are not even worth a star but that is the minimum you can put, what a shame … Read Full Review

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★☆☆☆☆

“don't even bother”

Written on: 13/09/2016 by Montgomery467 (1 review written)

i was meant to be the recipient of a parcel.the parcel never got to me although it claims it did, the sender is of no use and has openly stated its not his problem, i am on my own with it. i have made this known in chat and email, yet parcel2go are refusing to look into where my parcel is, tell me any info about its location despite me being victim of theft, and paying in full for the item. apparently i have no rights to know where their company have put it!!! absolutely disgusting!… Read Full Review

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★☆☆☆☆

“Judge for yourselves!”

Written on: 07/09/2016 by Reallypissedoff2 (1 review written)

This is the transcript of my conversation with Parcels2Go today - Unbelievable! From: LivePerson Web Chat [Noreply@company.com]Sent: 07 September 2016 10:25To: hacked Off CustomerSubject: Transcript of your chatHere is the copy of your recent chat that you requested.       General Info       Chat start time  Sep 7, 2016 4:42:27 AM EST       Chat end time  Sep 7, 2016 5:25:11 AM EST       Duration (actual chatting time)  00:42:43       Operator  Supervisor … Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE TERRIBLE”

Written on: 31/08/2016 by Harrisbm250 (1 review written)

Fingers crossed 3rd time's a charm! Have used Parcel2Go regularly over the past few years but this last disaster is one step too far, especially when you have customers on the other end of an order waiting for delivery. I have booked for collection twice with no result. Now waiting on a third collection day, tomorrow, which already adds an additional working week to delivery time. UNACCEPTABLE! I will go elsewhere from now on, Transglobal has never let me down and I foolishly went with a… Read Full Review

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★☆☆☆☆

“AVOID.....TERRIBLE COMPANY ..... ”

Written on: 25/08/2016 by Lizethl65 (1 review written)

I sent 6 parcels with this company. They broke 1 in transit, and failed to deliver 2, and 2 others were damaged and I had to give a partial refund to the customer, . I took out extra insurance , to cover the £75 value. They took 2 weeks to look into my claim, and then refused to pay. READ THE SMALL PRINT VERY CAREFULLY with this company, your insurance is worthless, it is just a big hassle. I am no going direct to UPS, which are the same price as this bunch. This is without doubt the work… Read Full Review

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★☆☆☆☆

“Ridiculous Courier Company AVOID!!!!!”

Written on: 23/08/2016 by 405Murphy-Alt (1 review written)

Monday 15/8/16 booked a parcel to go to the recipient, parcel was picked up on Tuesday from late Tuesday night the tracking failed on the parcel. By Thursday evening at 7pm the recipient hadn't received anything. Still no tracking update on Friday I messaged asking them if by chance they had the parcel and replied with still waiting..having paid for a service the laptop is lost and I put in a loss claim on Saturday having had to refund the recipient in full. Now I'm an item lost and paid for a… Read Full Review

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★☆☆☆☆

“watch out been ripped off”

Written on: 20/08/2016 by r1963 (1 review written)

watch out as I was ripped off someone hacked my amazon account then used my card to pay for delivering parcels when I contacted this firm they were not interested customer service is rubbish they told me as long as they had been paid for delivering parcels then they are not interested… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 20/08/2016 by 113Bell (1 review written)

WARNING, PLEASE DO NOT USE THIS COMPANY.... I am absolutely disgusted with this company and the dreadful customer service. This company held a parcel addressed to me with NO good or genuine reason for nearly 6 weeks. They came up with several pathetic excuses as to why they have not delivered it (firstly, "the clothes are second hand" - NO THEY WERE NOT and they all had labels, and even if they were so what? I previously used this company to send a box of my USED clothes to my new overseas… Read Full Review

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★★☆☆☆

“inefficient”

Written on: 19/08/2016 by ClarkMiles254 (1 review written)

I have recently sent a parcel with parcel2go, they were very good to begin with, helpful with queries and pick up was really quick. However, the parcel was last updated on 8/8 to be at the custom and my recipient have not heard anything since then when the parcel suppose to arrive on 12/8. I went onto their live chat to query about it and been told they need to find out from the logistic company and will get back to me within 2-3 days but I have not got a response from them at all after 5… Read Full Review

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★☆☆☆☆

“I had been using parcel2go for over a year then i...”

Written on: 05/08/2016 by jennie1952 (1 review written)

I had been using parcel2go for over a year then i started getting emails from the "underpayment team" saying i had incorrectly weighed my parcels. I paid the extra charge but then bought Royal Mail approved digital weighing scales to ensure correct weighing but still kept getting the demand for more payment by email stating i had incorrectly weighed the parcels again and became an ongoing weekly demand.. I have now reported parcel2go to Trading Standards and OFCAM concerning this on their part… Read Full Review

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★☆☆☆☆

“ABSOLUTE NIGHTMARE ”

Written on: 02/08/2016 by Wtcharley (1 review written)

I initially asked parcel to go to collect my EBAY purchase from Yarm and deliver it to Grantham on 7 Jul. It was supposed to be delivered two days later. 7 days down the line it was reported as missing, location unknown. Trying to speak to someone was not an option. You can email parcel to go, or use a live chat that cuts out 9 times out of 10, but actually trying to physically speak to a person doesn't happen! My parcel was eventually found on 26 July and it was only 2 days ago I found… Read Full Review

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★☆☆☆☆

“Bad service, do not waste your time or money!”

Written on: 01/08/2016 by Noof (1 review written)

Over a month ago I used parcel2go to post to Jeddah in Saudi Arabia from the UK. The recipient is yet not received. The courier in Jeddah informed the recipient that they will deliver the parcel but they did not deliver it. Until a month later where the parcel has been placed for a return to the UK. When I contacted parcel2go they have been unhelpful with the matter and refused to extend the period, in order for my parcel to be received. Now I am waiting for my return to the UK and parcel2go… Read Full Review

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★☆☆☆☆

“WHAT A SHAMBLES!!!”

Written on: 01/08/2016 by KamronReilly (1 review written)

Never have I come across such a shambles of a business, it should have rang alarm bells when I notice there are no contact details. Every conversation had to be through a "FACEBOOK LIVE CHAT". where you would sometime loss the connection half way through your conversation and have to start all over again with someone else. The funny thing was when I asked for a contact number I was told that they could only make outgoing calls, so I asked them to call me and was told that they couldn't make… Read Full Review

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★☆☆☆☆

“Awful After Sales Service”

Written on: 30/07/2016 by Makailae427 (1 review written)

Booked and paid extra for an overnight (next working day) delivery. I was advised to drop at the Inpost locker before midday to ensure collection that day. I dropped at 11am and got a printed receipt. Unfortunately the locker failed to be emptied that day! Inpost washed their hands of it saying it wasn't a guaranteed service and promising it would be emptied Friday and delivered Saturday. Needless to say it wasn't delivered Saturday; it was finally delivered on Monday, 5 days laters despite… Read Full Review

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★★★★★

“First Class Service”

Written on: 27/07/2016 by CharlesReid1 (1 review written)

The sender of my parcel totally messed up. The lady on the customer help desk was fast efficient friend and extremely helpful. Altered the collection day and a new pick up day as the courier couldn't accept my parcel due to it not being packaged correctly. (Old man packaging it??) No trouble at all. Pleasantly changed all the details. What more could you ask for. I have used them a few times in the past and never had a problem. WELL DONE! Wouldn't change anything… Read Full Review

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★☆☆☆☆

“COMPLETELY INCOMPETENT COMPANY”

Written on: 12/07/2016 by roxyfloss (23 reviews written)

Parcel2go is NOT a delivery company. It simply farms out all orders to courier companies so there is no point to it at all as it is clearly safer to hand your valuable parcels to a courier company in the first place. This is an update from a review I left on Saturday after having spent 2 hours on parcel2go live chat chasing an ebay parcel. The items cannot be replaced so I will never receive them now. There is NO route to a formal complaint or indeed to even talk to a human being on the… Read Full Review

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★☆☆☆☆

“NO DELIVERY. NO EXPLANATION. NO ROUTE OF COMPLAINT”

Written on: 09/07/2016 by roxyfloss (23 reviews written)

I spent two-hours online chat to get absolutely nowhere. Parcel 2 Go could not tell me where my parcel is. Why it hasn't been delivered in the past two-weeks. When I can expect it to be delivered or a route of complaint. I'm annoyed that an ebay seller used it to send my order and would never recommend parcel 2 go to anybody. I could show you the entire online conversation but this review site requests we don't show our names. It can be found on Trust Pilot though… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 28/06/2016 by ArielleWren (1 review written)

I have sent form the UK through Parcel2Go on two occasions 2 parcels with the same content to my friend in Spain. It was some wine , coffee and some cheese. Second parcel was lost and my claim for compensation was rejected. Claims department first of all promised that I can pick what compensation item I would be happy with but then refused everything after 5 weeks of waiting. Appalling service. Avoid at all costs … Read Full Review

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