Parcel2Go Reviews

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Latest Reviews

★☆☆☆☆

“no customer service skills left hanging”

Written on: 01/08/2015 by AngieMarshall1 (1 review written)

since 10am this morning dealing with a cs advisor, i have been trying to sort out a problem, with regards to a mix up on parcel weights ... now at 5.15 i have still had no response from her or any other agents, and have been left hanging on facebook live chat even after an initial response and comments on facebook page, there is no cs phone number and no web chat available... now it cant be sorted out until monday, i have given rave reviews regarding p2g customer service in the past, so whats… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 31/07/2015 by Barrie1376 (1 review written)

Arranged a courier collection via Parce2go, they sent to couriers and collected the incorrect parcel. The parcel they collected was worth £1600 when the one they should have collected was worth £20. They could not find the parcel they incorrectly collected and would not help at all. They offered £50 stating that I did not take extended insurance and they would not entertain the fact that I did not arrange insurance as they should not have collected the parcel. … Read Full Review

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★☆☆☆☆

“Not customer oriented and Yodel failed too”

Written on: 28/07/2015

Be warned: Contacting Parcel2Go is nearly impossible. I ordered a Yodel 48hr pick up and delivery service through them. Warning #2: Yodel ONLY pick up is next working day. Yodel failed to show up - we were in all day - no chance we could have missed it - and the parcel was standing, labelled, on the porch all day so that any courier could have taken it, even if we did not hear the doorbell. Yodel recorded that they had tried to pick up but this is simply untrue. They hadn't reached our… Read Full Review

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★☆☆☆☆

“Not what i have paid for”

Written on: 28/07/2015 by jonux (1 review written)

Paid for 1 working day service on 23rd, on P2Go website it said "delivery no later than 27th" Today we have 28th and no delivery as yet.. Contacted customer support but Sammie just copy-pasted me some of their exceptions and no apology not to mention not compensation was offered for poor courier service. Could of paid half the price for 3 day service! Disappointed… Read Full Review

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★☆☆☆☆

“do not use to send ebay items”

Written on: 22/07/2015 by Jordanzh494 (1 review written)

DO NOT USE THIS COMPANY FOR SENDING STUFF OFF EBAY… Read Full Review

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★☆☆☆☆

“once paid they do not care”

Written on: 15/07/2015 by JuliaAustin287 (1 review written)

i PAID £13.45 (11.45 + £2 COMPENSATION COVER) FOR yodel24 delivery. one day passed, no parcel, on second day I contacted customer service by LiveChat, was told their fault, they re-arranged collection and parcel will be delivered today, Ok, but I NEEDED IT IT YESTERDAY, AND I PAID FOR IT. Parcel arrived, I contacted Parcel2Go customer service regarding their cervice failure and compensation for it, THEY SAID NO COMPENSATION, SERVICE WAS DONE, EVEN IF NOT IN TIME I PAID FOR, AND… Read Full Review

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★☆☆☆☆

“Prices a rip off”

Written on: 11/07/2015 by Brayanp420 (1 review written)

Parcel2go customer service is really terrible, they're so unhelpful and they're prices are a rip off - they charge £2.75 for a small parcel with Hermes and that's with no insurance you have to pay extra for insurance if the parcel is lost or damaged - going to Hermes direct a small parcel costs £2.78 and that includes insurance of up to £50. I'd go direct to Hermes if I was you, Parcels2go are rubbish… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 09/07/2015 by Emsicles (1 review written)

Awful service - do not use! They have messed me around twice, just waited at work until 7 and they did not show up! Asked if they do same day delivery tomorrow instead and they want to charge over £100. Very irritating when you have a deadline to meet… Read Full Review

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★☆☆☆☆

“Do not use parcel2go.com !!!!!”

Written on: 08/07/2015 by jiajia (1 review written)

i booked drop off service through parcel2go with inpost locker. parcel drop off after 7days still no driver to pick it up .I used online chat and i found i am around circle no one give me straight answer . All I get it just apologies but I dont need apologies I want to know is it any driver to pick it up my parcel?Terrible terrible service .DO NOT USE PARCEL2GO u have been warn… Read Full Review

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★☆☆☆☆

“NEVER AGAIN.”

Written on: 29/05/2015 by diggyg (1 review written)

They are the worst company ever. Item was booked for collection. TNT didn't turn up and now its disappeared off the system! I have suspicions that this company is actually owned by TNT!… Read Full Review

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★☆☆☆☆

“OK until things go wrong”

Written on: 28/05/2015

I used them for a year as a convenient way of booking Hermes. It all seemed to work OK. Then a delivery never arrived. Their tracking service didn't help. Hermes refused to help because my contract is with Parcel2go apparently. So, try to find a way of contacting Parcel2Go. THere is no contact e-mail or phone. Happily somebody on the internet provides that. No help, just told to put in a claim which was paid. My problem was that the consignment was research materials that have no value but are… Read Full Review

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★☆☆☆☆

“Parcel2go are useless”

Written on: 27/05/2015 by leetomsett (1 review written)

I have now used parcel2go 3 times, and out of the 3, only one parcel was actually delivered on time and undamaged. The first parcel, was delivered broken, now this parcel was bubble wrapped, and clearly marked with Fragile tape, and all 4 of the items inside of the parcel were broken. Parcel2go issued a refund but well below what was expected as i refused to have it in prepay, i wanted my money back. I though id give them a chance to redeem themselves, so used them again, The second parcel… Read Full Review

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★☆☆☆☆

“Over a month and still waiting”

Written on: 27/05/2015 by csAustin101 (1 review written)

Parcel sent over a month ago, during its delivery it was left somewhere for 3 weeks. No one knows why I have been waiting 9 days for it to be returned to Parcel 2 go. There is a 2 day wait if you want to speak to someone on the phone. I have no idea where my parcel now is, or if has been damaged. … Read Full Review

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★☆☆☆☆

“the wrost service in uk”

Written on: 07/05/2015 by jjRasmussen1967 (1 review written)

paid for next day delivery,but parcel arrived jus after two days,and its happen twice… Read Full Review

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★☆☆☆☆

“Failed Collection”

Written on: 02/05/2015 by Griffin-Alt247 (1 review written)

Booked TNT Express through Parcel2Go. No collection, no communication, live chat or direct contact number unavailable. No reply to e-mail within 16 hours. Used before and were good but seriously concerned about using them again?… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 30/04/2015 by Riverj249 (1 review written)

Dreadful, useless, couldnt care less, fake niceties on live chat. Uuurrgggghhhh.....the list goes on. So just simply DO NOT USE. Missing parcel but they don't care. Live chat waste of time. They just follow their speech sheets and it's all so patronising. Rubbish… Read Full Review

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★★★★★

“always been great ”

Written on: 26/04/2015 by KathyDempsey (1 review written)

I have used this service many times and never had an issue always been great and very cheap for service… Read Full Review

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★☆☆☆☆

“If you want something lost, use these guys”

Written on: 25/04/2015 by WhatABunchOfMuppets (1 review written)

The company managed to "lose" a 22kg parcel, jokers. I sent numerous emails endeavouring to find out where my parcel was - it was showing on their system as "out for delivery". They also doctor the feedback on their website so that only good reviews are published. In conclusion, they offer, in my experience, an appalling service and should be avoided… Read Full Review

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★★☆☆☆

“Unreliable - if you use them, pay extra for compensation”

Written on: 25/04/2015 by cazziet (2 reviews written)

Just started selling on ebay and found that Parcel2Go send parcels via My Hermes at very competitive rates. So I sent off two parcels and both got there quickly. Great - seemed to be the way to go. But I then sent a third parcel, worth about £20 and, as before, took the risk of not paying extra for compensation (mistake, as it's only a quid). Got a text from them saying it had been delivered two days later so was feeling very pleased. But then I received an email from the recipient saying… Read Full Review

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★☆☆☆☆

“C-R-A-P”

Written on: 16/04/2015 by ccccccccccccccccccccccccccccc (1 review written)

LOST OR STOLEN GOODS ALMOST GUARANTEED USELESS COMPO… Read Full Review

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