Parcel2Go Reviews

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★☆☆☆☆
1.3 / 5
9% of users recommend this
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Latest Reviews

★☆☆☆☆

“13 lost parcels”

Written on: 10/07/2014 by CristinaVelez146 (1 review written)

Worst possible company to deal with. 13 list parcels. In a locker somewhere. But cannot locate. 1weekn late, more chats than a woman with verbal dis function. Appalling service and pee takers asking same question over and over. B loody useless! AVOID AND DONT USE!!… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 08/07/2014 by O'Harabv441 (1 review written)

After attempting to deliver a parcel to a customer on 3 occasions which on all attempts ignoring the instructions the customer left on his door due to being at work, they did leave a card with no contact details!! the parcel has now been returned to me, the customer has cancelled the order and parcel2go as usual don't want to know, my advice to anybody using a courier is don't use this one, your better of spending a few pennies more and getting the service you pay for, especially if something… Read Full Review

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★☆☆☆☆

“I've Lost a Parcel, They have lost interest. V.poor...”

Written on: 05/07/2014 by richardmk1 (1 review written)

Sent a parcel to Belgium in June. It arrive at the parcel hub on 23rd, sat there until 27th, then disappeared from tracking system. I've had two online chats with customer "Service" advisors, and been promised twice that they will look into it and get back to me. No parcel, no delivery, no response and total lack of concern on their part! I Have lost a parcel and a very good customer. Parcel2go have lost interest in sorting this out. It may be cheap, but price is irrelevant when the company… Read Full Review

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★☆☆☆☆

“Half the price 3 times the hassle”

Written on: 05/07/2014 by Katelyn220 (1 review written)

Having used the service to delivery an ebay item I was advised a week after posting by the purchaser he had not received the item. I checked on the system and the item was at a Hermes depot. After over a week of trying the parcel still shows at the depot and all they do is ask for different information daily. This is a delaying tactic. Send your parcels with these people at your peril. No phone, poor live support and he'll would freeze over before they get it right… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 05/07/2014 by 491Batchelor (1 review written)

Nightmare service from start to finish. I asked parcel2go.com to collect a parcel from a supplier and deliver it to my house. After waiting two weeks I contacted the supplier who confirmed it had been collected. I then received the incorrect parcel and despite highlighting this every week for the next 10 weeks nothing happened. I have had to do all of the leg work. I asked to speak to a manager but nothing, I asked for a resolution but nothing. This item being late has meant I have had to… Read Full Review

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★☆☆☆☆

“On wed 18.6 14 I recieved an email parcel out 4 del...”

Written on: 29/06/2014 by EastonBarrett155 (1 review written)

On wed 18.6 14 I recieved an email parcel out 4 del waited all day no del 19.4 14 parcel out 4 del waited insent countless automated email as they have no tel no assurred it would be del today no delivery.Fri out 4 del still no parcel after counless texts told it would now be mon I emailed countless times explainin I needed item for weekend gig.But no joy .Through my own investigations found out the depot was at sedgefield.So sat I dicided to go down and pick it up from the depot.A 50mile round… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 27/06/2014 by 26Williamson (1 review written)

ok slightly cheaper than rivals , and 8-10 parcels do arrive BUT if they dont the customer service is bad, no phone number so you have to use online help , which most of the time comes back with standard text , very very infuriating to say the least… Read Full Review

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★★★★★

“Great Service!”

Written on: 26/06/2014 by wpMcKee200 (1 review written)

Have been using Parcel2go for some time now, very pleased with the service. Had a small issue which was promptly resolved by online chat (thanks!). Would definitely recommend!… Read Full Review

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★★★★★

“Fabulous Customer Service”

Written on: 25/06/2014 by katie9192 (1 review written)

The customer service you receive with this company really is second to none, they all have positive attitudes and really want to help. In my 3 years of using the company I have had some issues but all were resolved by their helpful staff, the staff will do anything for you and really will go above and beyond to help. My business would not be what it is today without them… Read Full Review

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★★★★★

“Simply amazing!”

Written on: 25/06/2014 by DeannaUrquhart (1 review written)

Very cheap, reliable and with the excellent LiveHelp customer service it is hard to fault. I would thoroughly recommend anyone to use this service to send parcels, alot cheaper and offers home collection unlike Royal Mail… Read Full Review

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★★★★★

“Exceptionally Marvelous!”

Written on: 24/06/2014 by LunaProctor88 (1 review written)

I have never had any issues with Parcel2go.com or the services offered! All my parcels have been collected and delivered with no problem :-) Plus, with any concerns I have had, the staff are always available, friendly and helpful. 100/10!!!!… Read Full Review

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★★★★★

“Best parcel company in the world!”

Written on: 24/06/2014 by SpanishGeordie (1 review written)

My parcels have all been delivered on time, in good condition and by extremely friendly and helpful staff. The tracking is extremely helpful, and the email system letting us know when to expect parcels in invaluable for our busy life. Recommended!… Read Full Review

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★★★★★

“Tremendous customer service and great prices too”

Written on: 24/06/2014 by DianaShields (1 review written)

I had a parcel that I wanted collected from one address to be brought to mine. I was unsure as to what service that I wanted so I talked to someone on Live Help. Within minutes I found out that I could use City Link for my service, no label required and the price was just right. Whilst I opted for the Standard service my parcel was delivered promptly the day after service. Such great value for money. If a label could be printed the choice of services was superb. Would strongly recommend… Read Full Review

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★★★★★

“Reliable, efficient, cheap, first class! ”

Written on: 24/06/2014 by euCook103 (1 review written)

I recently wanted to send a parcel as a matter or urgency to my friend for their wedding. I was recommended to use parcel2go.com and I was not disappointed! I had trouble with trying to process my order due to the delivery address but recieved great customer service through there live chat facility to proceed with this and the parcel was successfully booked, collected and delivered when I needed it to be. Highly recommendable, have recently used them for more parcels and they have delivered… Read Full Review

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★★★★★

“BRILLIANT SERVICE ”

Written on: 24/06/2014 by stevey778 (1 review written)

Hats off to parcel2go for their fast service, I regularly use it for my eBay orders, they're a god send if you require a cheap price and a reliable service. I have recommended this company to many of my friends and they report back to me glad!! With regard to customer support, everyone is especially kind, helpful and personable. Again great service. A+++++++++++++++++++ - Steve… Read Full Review

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★☆☆☆☆

“TERRIBLE - WORST COURRIER I HAVE EVER USED!!!”

Written on: 24/06/2014 by JaquelineLane182 (1 review written)

BOOKED YODEL 24 Hr through PARCEL2GO. Will never use either companies again - appaling service all round. Booked 24 hr service on Sunday, for monday collection - Told it would be collected between 7am - 7pm - No-one bothered to collect it that day & when I went to the website to check, it says 'where the collection window has expired, please re-book' - Outraged, (since I had booked 24hr service as the item needed to be there in a hurry) I looked at the next available dates and nothing was… Read Full Review

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★☆☆☆☆

“No telephone Communication”

Written on: 23/06/2014 by Susanna6 (1 review written)

My parcel was "undeliverable" yet we've sent two other pare cels that have arrived. Told it was at local depot but wouldn't let our customer collect. Promised re delivery on a set day and didn't deliver instead rerouting from Germany back to England which could take 5 weeks!!! You can't even get a phone number out of them. All live hat which is incredibly slow. My courier was Direct Entry - don't use. All fine if no complications but if goes wrong .. Absolute rubbish… Read Full Review

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★☆☆☆☆

“The worse service ever -avoid!!!!”

Written on: 21/06/2014 by AmiyahStrickland1954 (1 review written)

Poor communication, no direct mode of contact, item was supposedly delivered to neighbour yet they couldn't tell me as it would apparently be a breach of data protection. Even though I had the tracking number, hence parcel got lost. Please avoid like the plague!!!!!!… Read Full Review

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★☆☆☆☆

“Please Avoid, Unless you are looking for disappoinment”

Written on: 20/06/2014 by tammar (1 review written)

needed a parcel collected and delivered from Cumbria to West Yorkshire. Unfortunately fell foul to the Parcel terrible service and lack of direct contact to try and correct things. No collection on two different occasions and no delivery either which follows if collection has not been completed. No phone contact as they are as they said on-line only which was not made clear at the start. The seller took two days to wait for their collection which failed on both days. As a buyer I did wait for… Read Full Review

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★☆☆☆☆

“Terrible communication and "lost" package by Panther”

Written on: 17/06/2014 by Southernson (1 review written)

Do not use Parcel2go. Their customer service is abysmal- you can only access a 'live' text chat box, and the agents use cut and paste text to give answers which only slightly relate to what you are asking. I have been disconnected repeatedly and they claim to have no visible contact history, meaning you have to repeat everything constantly. I have been in touch with them five times this week and have still not received an answer. My parcel was not collected 3 times in a row. When it was… Read Full Review

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