Parcel2Go Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“the wrost service in uk”

Written on: 07/05/2015 by jjRasmussen1967 (1 review written)

paid for next day delivery,but parcel arrived jus after two days,and its happen twice… Read Full Review

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★☆☆☆☆

“Failed Collection”

Written on: 02/05/2015 by Griffin-Alt247 (1 review written)

Booked TNT Express through Parcel2Go. No collection, no communication, live chat or direct contact number unavailable. No reply to e-mail within 16 hours. Used before and were good but seriously concerned about using them again?… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 30/04/2015 by Riverj249 (1 review written)

Dreadful, useless, couldnt care less, fake niceties on live chat. Uuurrgggghhhh.....the list goes on. So just simply DO NOT USE. Missing parcel but they don't care. Live chat waste of time. They just follow their speech sheets and it's all so patronising. Rubbish… Read Full Review

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★★★★★

“always been great ”

Written on: 26/04/2015 by KathyDempsey (1 review written)

I have used this service many times and never had an issue always been great and very cheap for service… Read Full Review

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★☆☆☆☆

“If you want something lost, use these guys”

Written on: 25/04/2015 by WhatABunchOfMuppets (1 review written)

The company managed to "lose" a 22kg parcel, jokers. I sent numerous emails endeavouring to find out where my parcel was - it was showing on their system as "out for delivery". They also doctor the feedback on their website so that only good reviews are published. In conclusion, they offer, in my experience, an appalling service and should be avoided… Read Full Review

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★★☆☆☆

“Unreliable - if you use them, pay extra for compensation”

Written on: 25/04/2015 by cazziet (2 reviews written)

Just started selling on ebay and found that Parcel2Go send parcels via My Hermes at very competitive rates. So I sent off two parcels and both got there quickly. Great - seemed to be the way to go. But I then sent a third parcel, worth about £20 and, as before, took the risk of not paying extra for compensation (mistake, as it's only a quid). Got a text from them saying it had been delivered two days later so was feeling very pleased. But then I received an email from the recipient saying… Read Full Review

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★☆☆☆☆

“C-R-A-P”

Written on: 16/04/2015 by ccccccccccccccccccccccccccccc (1 review written)

LOST OR STOLEN GOODS ALMOST GUARANTEED USELESS COMPO… Read Full Review

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★☆☆☆☆

“Comical..but seriously not funny!Once great now...”

Written on: 09/04/2015 by ztMcClanahan87 (1 review written)

This Company started out really well and after years of great service Yodel smashed a shower tray. It was rejected and 'returned to sender'.(Never actually got back to me!) P2G give you the runaround to claim and make you upload tons of evidence; fair enough I guess, there's lots of fraud out there? They asked for evidence of non delivery but wouldn't accept the email THEY sent me to tell it hadn't been delivered and was being returned! They asked for evidence of damage and wouldn't accept a… Read Full Review

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★☆☆☆☆

“Delivered to Outbuilding ”

Written on: 24/03/2015 by dalemcc (1 review written)

Delivered to Outbuilding, no signature received? I didn't pay for them to just drop it in the street some place.... for all the good they did me I might as well have just chucked it down a lane and saved myself the time and effort. They offered me a £10 refund… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 23/03/2015 by cous2097 (3 reviews written)

Paid for a tyre to be delivered. Did not take out extra cover for such a robust item. Item was delivered, but because recipient was not in, courier left item under a car and left note through letterbox. Upon recipients return, item had been taken/stolen. Tried to claim full amount back due to incompetence of driver (who could have left item with neighbour), and was only offered 20% of item value. I do not believe I should have to take out extra compensation to ensure an item is delivered… Read Full Review

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★☆☆☆☆

“Terrible service...Avoid ”

Written on: 19/03/2015 by Emmb123 (1 review written)

After dealing with company twice and both times being a horrible experience, I feel motivated to write a review. First time a signed for £350 laptop was left outside the ebay purchasers house and signed for by the delivery driver!!! Then this week I paid extra for text that I never received and the parcel was late in being delivered. Customer service is terrible and their " Don't care" attitude stinks. Beware before you use this company, especially with pricey items… Read Full Review

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★☆☆☆☆

“This company needs investigating”

Written on: 19/03/2015 by JavionAdair480 (1 review written)

Paid for a delivery, waited in all day for item to be picked up and nobody turned up. Was unable to contact the firm to address this issue. Indeed the tracking number was no longer viable. In my world, when someone takes your money for a service which they do not deliver. I will now be passing this onto trading standards. … Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 07/03/2015 by howeverim (5 reviews written)

If your parcel Is damaged they will find the way not to pay, they don't help afterwords and don't care that the parcel is lost, missing or not even picked up I will never use them again… Read Full Review

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★☆☆☆☆

“THE WORST CUSTOMER SERVICE EVER! SHOCKING SERVICE”

Written on: 26/02/2015 by Jeffraine22 (1 review written)

In a nutshell. I had a parcel that was paid for tracked to a address. Turned out my parcel was left on a door step by the courier(?). Its now missing. I took thus up with a samatha on the live chat customer service to ask for help. She was very rude, unhelpful in ever possible way and, really, quite nasty. Id like to make a complaint but can not find a complaints department anywhere, HOW VERY STRANGE. If you can be bothered to read it here the live chat helpline conversation I copied after… Read Full Review

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★☆☆☆☆

“worst in world”

Written on: 25/02/2015 by peterbonnie (1 review written)

trust me do not go near them. I went to their site to book a parcel that I needed uplifted from my home.it was marked at £9.97 but i pain £13 to have it uplifted next day and delevered in two days. Three days later it was still sitting in my hall. I went onto the site but there is no phone number and no email address you had to do it through web chat. they told me the driver had been to collect it three times and got no answer. I told them this was nonsense as I am disabled and housebound and… Read Full Review

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★☆☆☆☆

“insurance is worthless”

Written on: 21/02/2015 by jckjck (1 review written)

  DO NOT buy their 'extra protection, it is absolutely worthless! Firstly if you go direct with a courier the £50 cover is a standard and will cost you no extra money secondly the list of prohibited/not eligible items goes forever and you can hardly find anything that is not on this LIST so in case of damage, you can forget about the payout thirdly - Parcel2Go will reject your claim but might offer a 'good will' settlement, I accepted the offer and... did not get the money anyway! … Read Full Review

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★☆☆☆☆

“Parcels lost in transit, cumbersome claim process -...”

Written on: 18/02/2015 by yrReynolds377 (1 review written)

I used parcel2go for the first time in Jan15 and must say was extremely disappointed to say the least! I posted 2 parcels, followed all instructions and BOTH parcels were lost in transit. I couldn't raise the claim online so have to speak to someone which was not the easiest and I felt I was been accused on lying. I then had to log on on line afterwards and upload all evidence which I did. I then had to wait a number of days before I received any respo we and then the response was that they do… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 16/02/2015 by thathi (1 review written)

I would never recommend this as there is no guarantee that parcel will deliver. I have sent a mobile phone via this service box delivered no phone inside… Read Full Review

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★☆☆☆☆

“SHOCKING SERVICE! WOULD NEVER USE AGAIN”

Written on: 10/02/2015 by Gillespieou200 (1 review written)

NO HELP WHATSOEVER AFTER COURIER LOOSING PARCEL, WAITED 35 DAYS FOR AN ANSWER AFTER BEING TOLD THE SAME THING DAY IN DAY OUT. WILL BE TAKING MY CUSTOM ELSEWHERE AND WILL NEVER RECOMMEND. NEVER HAD ANY ISSUES WITH PARCELMONKEY SO THIS SERVICE IS MORE THAN BELOW ACCEPTABLE. NEVER AGAIN!!! I WILL ONLY EVER BE HAPPY IF I AM REFUNDED THE CONTENTS VALUE OF THIS PARCEL NOT £50… Read Full Review

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★☆☆☆☆

“Fail ”

Written on: 09/02/2015 by ImaniBartlett449 (1 review written)

Sat in all day, nobody came to collect parcel, no phone numbers to speak to anyone, DO NOT USE THIS UNPROFESSIOAL COMPANY… Read Full Review

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