Parcel2Go Reviews

★☆☆☆☆
1.2 / 5
774
7% of users recommend this
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Latest Reviews

★★★★★

“Great Delivery Service!!”

Written on: 20/09/2017

Very happy I chose to use Parcel2Go.com for my eBay purchase from the U.K to USA via UPS Express. I was hesitant at first but very happy I did. Super reasonable rates and super fast delivery. Plus, my item was delivered in great condition! Would highly recommend!!… Read Full Review

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★☆☆☆☆

“Appalling at best”

Written on: 18/09/2017 by GeorgePe (1 review written)

2 months past delivery date all Im getting is a nonsense copy and paste emails and no action whatsoever. Appalling level of service. The parcel was important, and I will file a claim in the small case court this weekend… Read Full Review

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★★★★★

“Great Delivery Service!!”

Written on: 18/09/2017

Very happy I chose to use Parcel2Go.com for my eBay purchase from the U.K to the USA via UPS Express. I was hesitant at first but very happy I did. When I first inquired about shipping via UPS and FedEx for shipping a package with 23" x 17" x 8.5" dimensions and 12.5 lbs I was quoted over $300! I found a rate of only $50 through Parcel2Go!! Super reasonable rates and super fast delivery. Plus, my package was delivered in great condition! Would highly recommend!!… Read Full Review

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★★★★★

“Great prices.”

Written on: 15/09/2017 by Beebern241 (1 review written)

Parcel reached two weeks after said date. But I honestly don't mind as they offer great prices… Read Full Review

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★☆☆☆☆

“Avoid if you want your parcel”

Written on: 13/09/2017 by Murphy-Altai86 (1 review written)

This company is absolute joke they say parcel will be picked up between 8am -8 pm no show no phone call nothing their website is awful you can't ask for updates,their web chat is appalling you type a question only for it to crash and tell you to email them to which they don't reply Would never use again nor recommend worst company I have ever came across… Read Full Review

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★☆☆☆☆

“Terrible 'Service' - Insurance Not Worth The Cost”

Written on: 13/09/2017 by Maevee130 (1 review written)

Do not use this company. The van arrived in a very poor state (according to my builder)& not secured for the journey... Claim raised immediately but after rejecting the claim 3 weeks after logging it, it was rejected for a 2nd time as the insurance did not cover a basin or wooden items. Have now received a 'good will' offer of £20 against the £200 item and £60 shipping costs. Alternative offer of £30 off next order to ship was of course declined! Difficult to contact customer services… Read Full Review

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★☆☆☆☆

“Paid£30.00, parcel not collected, delivery in 7 days!”

Written on: 09/09/2017 by CJTUBA (1 review written)

I paid £30.00 for a bass guitar to be picked up from Guildford delivered to Birmingham and arranged it all in good time. The owner stayed in all day as the pickup was between 8am - 8pm (helluva time to have to wait for collection). No pickup and now I have to wait 7 days as the owner is not available to hand over the parcel until next Saturday. Looked on Parcel2go website and no compensation option, complaint option other than rebook. Honestly, if I could I would drive to collect it myself… Read Full Review

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★☆☆☆☆

“Parcel we loose !!”

Written on: 31/08/2017 by kevmc4 (1 review written)

Bought into this service printed label dropped off to collection point, my parcel is floating about in space somewhere someone elses parcel was delivered to the person I sent mine to I sent him a parcel of net curtains he received a tube that looked like a missile Contacted Parcel2go 4 times via web chat the only way you can contact them,absolute waste of time we will get the couriers to contact you still waiting & nothing so kissed my goods & postage goodbye even though I paid insurance DO NOT… Read Full Review

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★☆☆☆☆

“Hopeless and unreliable ”

Written on: 21/08/2017 by MartinStoreyOpticians (1 review written)

Stay well clear of this firm. Their promises to get your business are not fulfilled and they provide no method of contacting them conveniently… Read Full Review

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★☆☆☆☆

“Worse than bad”

Written on: 19/08/2017 by Doncare (1 review written)

This is going to be short. 3 words DO NOT USE… Read Full Review

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★☆☆☆☆

“Completely useless, would never use again”

Written on: 19/08/2017 by Kaileyr126 (1 review written)

Absolute joke. Waited in 11 hours (the smallest window they would give) and courier never arrived. When I asked what they would do about it they gave my only option as waiting in another 11 hours on the next day and delivering the parcel 3 days later after I paid for 24 hour service! Wouldn't even give a reason for failing to pick up. WOULD NEVER USE AGAIN… Read Full Review

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★☆☆☆☆

“Absolute waste of time from start to getting the refund.”

Written on: 11/08/2017 by BespokeCars (1 review written)

Refund given after wasting an hour of my time chasing up why parcel hadnt been collected. Now to wait a week to get my monies back. After leaving a review elsewhere and then being labelled a liar as supposedly im not a customer, so I have to waste more time providing the information that I am, which I have done. they try to hide their uselessness by making people jump through hoops to leave the honest reviews about them. Go elsewhere… Read Full Review

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★☆☆☆☆

“never refund damage”

Written on: 10/08/2017 by whybother1964 (1 review written)

should have looked at reviews before i used this company, a well wrapped package sent, and arrived damaged, as it looked to have been dragged...(information sent by the receiver) when i contact the company...by email only !!! NOT THERE FAULT!! how much more wrapping, cardboard, bubble wrap should i have used, just incase they drop, drag, throw my parcel ??? I sent pictures of damage, packaging etc from the buyer, still not there fault, it's so easy to sit at a computer, never talk to the… Read Full Review

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★☆☆☆☆

“One of The Most Disgraceful Companies In The UK - Avoid!!”

Written on: 02/08/2017 by RedSchuart (2 reviews written)

We sent a large and expensive item via Parcel2Go. It arrived damaged beyond repair. We started a claim with this company as we had paid for their "insurance" to cover the full cost of the item. Parcel2Go then proceeded to try to avoid paying out by every means at their disposal. Eventually they offered us just over half the amount that we had "insured" the item for. You cannot speak to this bunch of ****** by phone. Question - What kind of company hides its phone numbers from customers?… Read Full Review

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★☆☆☆☆

“Failed Delivery and No customer contact or service.”

Written on: 01/08/2017 by CullenEvans314 (1 review written)

Hi. Buyer beware. I had arranged for a package to be delivered to Portugal. It never arrived and I managed to log a claim on there website which was automatically rejected. I have no idea why. Hermes the courier have now returned the parcel to me undelivered after 5-6 weeks. Apparently the parcel went to Spain instead of Portugal and it was correctly addressed. I have been unable to contact Hermes and/or Parcel2Go to get a refund. Its not a fortune (Approx £22) but its the principle. They make… Read Full Review

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★☆☆☆☆

“ATROCIOUS, FACELESS & NO CUSTOMER RESPECT”

Written on: 21/07/2017 by LucaNelson140 (1 review written)

I placed an order for a collection to be undertaken next day and delivery anticipated between 2 to 3 days after that. As I established that the collection had not occurred, I tried in vain to contact P2G and ended up on their atrocious Chat Line. As the responses were extremely slow, I could NOT help but feel that the operator was dealing with many 'chats'. I was promised my collection the next day and when this did not happen I was advised collection would occur on Saturday, this did not… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 16/07/2017 by Isabel1 (1 review written)

Terrible company. Would NEVER use again. Smashed the parcel to pieces despite having fragile tape all over it. Didn't pay out the full amount owed and took even more off for a bank transfer Unless you want your item in bits I wouldn't recommend using them. No number to ring and complain only online chat. Useless and a huge disappointment… Read Full Review

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★☆☆☆☆

“Don't Touch!”

Written on: 14/07/2017 by 124Cameron (1 review written)

I would not recommend P2Go. They are a complete shower. Lost an expensive parcel that was being shipped to Australia. They won't pay up and the claim keeps getting rejected. Just about to take them to court!… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 13/07/2017 by Hcmallison (1 review written)

Terrible service parcel eventually collected but still waiting for delivery. Online chat is useless just keep telling you they are contacting courier. Nothing happens DO NOT USE THIS SERVICE… Read Full Review

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★☆☆☆☆

“terrible service and lost my parcel”

Written on: 13/07/2017 by philsharratt (1 review written)

Awful company! Lost my parcel, no tracking information. No customer services to speak to. Unbelievable how a company can operate like it! I would never recommend this company to anyone… Read Full Review

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