Parcel2Go Reviews

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“C-R-A-P”

Written on: 16/04/2015 by ccccccccccccccccccccccccccccc (1 review written)

LOST OR STOLEN GOODS ALMOST GUARANTEED USELESS COMPO… Read Full Review

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★☆☆☆☆

“Comical..but seriously not funny!Once great now...”

Written on: 09/04/2015 by ztMcClanahan87 (1 review written)

This Company started out really well and after years of great service Yodel smashed a shower tray. It was rejected and 'returned to sender'.(Never actually got back to me!) P2G give you the runaround to claim and make you upload tons of evidence; fair enough I guess, there's lots of fraud out there? They asked for evidence of non delivery but wouldn't accept the email THEY sent me to tell it hadn't been delivered and was being returned! They asked for evidence of damage and wouldn't accept a… Read Full Review

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★☆☆☆☆

“Delivered to Outbuilding ”

Written on: 24/03/2015 by dalemcc (1 review written)

Delivered to Outbuilding, no signature received? I didn't pay for them to just drop it in the street some place.... for all the good they did me I might as well have just chucked it down a lane and saved myself the time and effort. They offered me a £10 refund… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 23/03/2015 by cous2097 (3 reviews written)

Paid for a tyre to be delivered. Did not take out extra cover for such a robust item. Item was delivered, but because recipient was not in, courier left item under a car and left note through letterbox. Upon recipients return, item had been taken/stolen. Tried to claim full amount back due to incompetence of driver (who could have left item with neighbour), and was only offered 20% of item value. I do not believe I should have to take out extra compensation to ensure an item is delivered… Read Full Review

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★☆☆☆☆

“Terrible service...Avoid ”

Written on: 19/03/2015 by Emmb123 (1 review written)

After dealing with company twice and both times being a horrible experience, I feel motivated to write a review. First time a signed for £350 laptop was left outside the ebay purchasers house and signed for by the delivery driver!!! Then this week I paid extra for text that I never received and the parcel was late in being delivered. Customer service is terrible and their " Don't care" attitude stinks. Beware before you use this company, especially with pricey items… Read Full Review

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★☆☆☆☆

“This company needs investigating”

Written on: 19/03/2015 by JavionAdair480 (1 review written)

Paid for a delivery, waited in all day for item to be picked up and nobody turned up. Was unable to contact the firm to address this issue. Indeed the tracking number was no longer viable. In my world, when someone takes your money for a service which they do not deliver. I will now be passing this onto trading standards. … Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 07/03/2015 by howeverim (5 reviews written)

If your parcel Is damaged they will find the way not to pay, they don't help afterwords and don't care that the parcel is lost, missing or not even picked up I will never use them again… Read Full Review

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★☆☆☆☆

“THE WORST CUSTOMER SERVICE EVER! SHOCKING SERVICE”

Written on: 26/02/2015 by Jeffraine22 (1 review written)

In a nutshell. I had a parcel that was paid for tracked to a address. Turned out my parcel was left on a door step by the courier(?). Its now missing. I took thus up with a samatha on the live chat customer service to ask for help. She was very rude, unhelpful in ever possible way and, really, quite nasty. Id like to make a complaint but can not find a complaints department anywhere, HOW VERY STRANGE. If you can be bothered to read it here the live chat helpline conversation I copied after… Read Full Review

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★☆☆☆☆

“worst in world”

Written on: 25/02/2015 by peterbonnie (1 review written)

trust me do not go near them. I went to their site to book a parcel that I needed uplifted from my home.it was marked at £9.97 but i pain £13 to have it uplifted next day and delevered in two days. Three days later it was still sitting in my hall. I went onto the site but there is no phone number and no email address you had to do it through web chat. they told me the driver had been to collect it three times and got no answer. I told them this was nonsense as I am disabled and housebound and… Read Full Review

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★☆☆☆☆

“insurance is worthless”

Written on: 21/02/2015 by jckjck (1 review written)

  DO NOT buy their 'extra protection, it is absolutely worthless! Firstly if you go direct with a courier the £50 cover is a standard and will cost you no extra money secondly the list of prohibited/not eligible items goes forever and you can hardly find anything that is not on this LIST so in case of damage, you can forget about the payout thirdly - Parcel2Go will reject your claim but might offer a 'good will' settlement, I accepted the offer and... did not get the money anyway! … Read Full Review

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★☆☆☆☆

“Parcels lost in transit, cumbersome claim process -...”

Written on: 18/02/2015 by yrReynolds377 (1 review written)

I used parcel2go for the first time in Jan15 and must say was extremely disappointed to say the least! I posted 2 parcels, followed all instructions and BOTH parcels were lost in transit. I couldn't raise the claim online so have to speak to someone which was not the easiest and I felt I was been accused on lying. I then had to log on on line afterwards and upload all evidence which I did. I then had to wait a number of days before I received any respo we and then the response was that they do… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 16/02/2015 by thathi (1 review written)

I would never recommend this as there is no guarantee that parcel will deliver. I have sent a mobile phone via this service box delivered no phone inside… Read Full Review

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★☆☆☆☆

“SHOCKING SERVICE! WOULD NEVER USE AGAIN”

Written on: 10/02/2015 by Gillespieou200 (1 review written)

NO HELP WHATSOEVER AFTER COURIER LOOSING PARCEL, WAITED 35 DAYS FOR AN ANSWER AFTER BEING TOLD THE SAME THING DAY IN DAY OUT. WILL BE TAKING MY CUSTOM ELSEWHERE AND WILL NEVER RECOMMEND. NEVER HAD ANY ISSUES WITH PARCELMONKEY SO THIS SERVICE IS MORE THAN BELOW ACCEPTABLE. NEVER AGAIN!!! I WILL ONLY EVER BE HAPPY IF I AM REFUNDED THE CONTENTS VALUE OF THIS PARCEL NOT £50… Read Full Review

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★☆☆☆☆

“Fail ”

Written on: 09/02/2015 by ImaniBartlett449 (1 review written)

Sat in all day, nobody came to collect parcel, no phone numbers to speak to anyone, DO NOT USE THIS UNPROFESSIOAL COMPANY… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 05/02/2015 by Doyle326 (1 review written)

Have booked two parcels in to week and had to rebook both for different day as nobody picked up on a days it was booked for... VOID IT … Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 04/02/2015 by bj4567 (1 review written)

I booked a parcel collection on line. I was asked the size and weight of the parcel and also the contents. Size and weight was given and the contents were described. I was then asked if I wanted to take out insurance. I agreed and took out their insurance and payment was made. The item was collected. After a few days I called the recipient to see if they had received the item. They advised that they had but the box and its contents had been badly damaged so they could not refund me. I got on… Read Full Review

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★☆☆☆☆

“POOR SERVICE DELIVERY”

Written on: 01/02/2015 by 353Munn (1 review written)

I missed there courier who left no contact detail to arrange re-delivery for when I was in. Made no attempt to leave parcel with a neighbour. Spoke and wrote email to company asking if i could just collect from depot personally. like you would do with any other courier company. To be told they wouldn't deal with me as I was only the person receiving the item and not the sender. So any seller using this company don't because as the customer buying your item and paying for the P&P this courier… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 28/01/2015 by Greenwood237 (1 review written)

UK to Australia - p2go have lost a suitcase returned two boxes - mixed up the labels on all. The tracking stops in a midlands airport but they say they are delivered ! There is no contact number for these people just a web chat - how they are getting away with this i don't know. Have caused so much heartache and pain - don't put yourself through it… Read Full Review

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★☆☆☆☆

“ Horrible CS! DO NOT BUY PREPAY CREDIT WITH THEM!!!!”

Written on: 28/01/2015 by Hectort114 (1 review written)

Horrible CS! DO NOT BUY PREPAY CREDIT WITH THEM!!!! this company don't carry the parcels so it would be unfair to say they're good just because my parcels got delivered. price hike without warning means im stuck with some prepay credit with them... to get a refund I need to agree to a hit for "goodwill gesture" money that was given to me in form of claims as far back as 3 months ago... perfetic! !!!… Read Full Review

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★☆☆☆☆

“Dreadful service, never use this company!”

Written on: 24/01/2015 by fedupparcel2go (1 review written)

Box of Christmas presents never arrived. When I located the box sent to the wrong country, Parcel2go have done nothing to redeliver to correct address and I have to book with another company… Read Full Review

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