Parcel2Go Reviews

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★☆☆☆☆
1.3 / 5
9% of users recommend this
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Latest Reviews

★☆☆☆☆

“Lost my parcel and did not even repay me the delivery...”

Written on: 30/07/2014 by Blue17 (1 review written)

Do not use this company - they will be happy to take your money and not even provide a service. I guess you judge a company if they don't appropriately respond when things don't go well. Many weeks ago, it seems Parcel2Go fell out with Panther Parcels & Courier Limited. Parcel2Go claimed my parcel was lost, but Panther assured me the parcel was not lost, but they wanted Parcel2Go to collect it as they would not deliver it now. Several weeks later, as the companies continued to have a dispute… Read Full Review

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★☆☆☆☆

“Great when it works. Rubbish when things go wrong”

Written on: 28/07/2014 by JoslynMedina (1 review written)

We've used these guys for years and spent thousands with them; always paying extra to fully insure the parcels. Then a label apparently fell off a parcel and to figure out who it was from their carrier cut it open and destroyed the contents. So we claimed. Nice fast reply from p2g "After looking at the tracking, I can see that TNT have opened your consignment and damage has occurred." in Feb 2014. It's now the end of July 2014 and after providing a Bank Statement, an Invoice, numerous… Read Full Review

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★☆☆☆☆

“Outstandingly Poor”

Written on: 26/07/2014 by tjh82 (2 reviews written)

EIGHT (yes 8) failed collections in 4 weeks! I run a small business and only use a courier service 5-6 times a month. This lot managed to not show up on eight separate occasions. Three times through Hermes and five times through Yodel. The last two parcels they failed to collect on two occasions… Read Full Review

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★☆☆☆☆

“Awful - go somewhere else”

Written on: 24/07/2014 by KeithGreenfield (1 review written)

How I regret trusting this lot with my parcel. My parcel was lost in transit and I am trying to make a claim under the insurance Parcel2Go provided. The company seem to make everything more difficult than necessary and to delay matters. For instance they asked me for documents including proof that the parcel had been collected, even though their own system showed that it had reached a depot. They asked for a valuation and I provided a copy of the eBay transaction. This was "rejected" although… Read Full Review

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★☆☆☆☆

“Dreadful company with appalling customer service”

Written on: 19/07/2014 by northern lass (8 reviews written)

Well, the low rating on here says it all, doesn't it? I sent a small parcel via Parcel2Go with Hermes on 9th July containing 3 video games, estimated delivery date was 11th July. When I checked the tracking on 11th July it said 'out for delivery to courier' and suggested that as the ETA had passed I should contact Live Chat. That is like talking to robots! The CS re[p on Live Chat just kept asking if I wanted her to 'arrange redelivery'. I pointed out that it could only be 'redelivered' if it… Read Full Review

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★☆☆☆☆

“Parcel never delivered and no help from customer services”

Written on: 18/07/2014 by Lucas13 (1 review written)

My parcel was never delivered and the recipient waited in for days to receive it. The only way to contact parcel2go is through Livechat and then when the operator doesn't want to answer your question they close the conversation. I got no help from them whatsoever and there is no complaint procedure. I am now waiting for my parcel to be returned to me and a very unhappy buyer! When asked about refund of costs the operator Again ended the conversation… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 17/07/2014 by nikita117 (1 review written)

Sent a parcel from UK to Australia, cost £140 including insurance for a PC which was worth $1500 USD plus other electronics & clothing, ect... Parcel did not arrive, got emails from a BT worker in the UK asking if i had sold my tablet, since his friend wanted to wipe it after buying it at an auction....after 6 weeks of emails & document scanning & uploading with parcel2go to get my insurance money, the claim was rejected and i didn't get anything. Basically got robbed, and paid £140 for… Read Full Review

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★☆☆☆☆

“NO COLLECTION”

Written on: 11/07/2014 by mgfreestyle (1 review written)

Waited in all day and night for a parcel to be collected that was supposed to be collected from between 8am and 8pm it is now 9.30pm and still no collection, just spoke to the live chat and all they can do is apologise and offer to re-book, what is the point a booking apparently means nothing to this so called company. So a day staying in for nothing and they want me to book another day to stay in all day for nothing, plus if I cannot unreliable to collect what faith am I supposed to have… Read Full Review

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★☆☆☆☆

“Late Collection”

Written on: 11/07/2014 by jockewen21 (1 review written)

First and last time we will use this service,paid good money for next day delivery this was at 10-15 am on 10/07/2014 guess what they have just collected 14-30 11/07/2014,we told driver parcel should have been collected yesterday,he looked at label and said yes date on label is for collection is 10/07/2014,he asked who we ordered service from and he told not to use again but to go direct to UPS (this is who collected parcel). We sent message to parcels to go as we could not find a phone number… Read Full Review

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★☆☆☆☆

“13 lost parcels”

Written on: 10/07/2014 by CristinaVelez146 (1 review written)

Worst possible company to deal with. 13 list parcels. In a locker somewhere. But cannot locate. 1weekn late, more chats than a woman with verbal dis function. Appalling service and pee takers asking same question over and over. B loody useless! AVOID AND DONT USE!!… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 08/07/2014 by O'Harabv441 (1 review written)

After attempting to deliver a parcel to a customer on 3 occasions which on all attempts ignoring the instructions the customer left on his door due to being at work, they did leave a card with no contact details!! the parcel has now been returned to me, the customer has cancelled the order and parcel2go as usual don't want to know, my advice to anybody using a courier is don't use this one, your better of spending a few pennies more and getting the service you pay for, especially if something… Read Full Review

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★☆☆☆☆

“I've Lost a Parcel, They have lost interest. V.poor...”

Written on: 05/07/2014 by richardmk1 (1 review written)

Sent a parcel to Belgium in June. It arrive at the parcel hub on 23rd, sat there until 27th, then disappeared from tracking system. I've had two online chats with customer "Service" advisors, and been promised twice that they will look into it and get back to me. No parcel, no delivery, no response and total lack of concern on their part! I Have lost a parcel and a very good customer. Parcel2go have lost interest in sorting this out. It may be cheap, but price is irrelevant when the company… Read Full Review

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★☆☆☆☆

“Half the price 3 times the hassle”

Written on: 05/07/2014 by Katelyn220 (1 review written)

Having used the service to delivery an ebay item I was advised a week after posting by the purchaser he had not received the item. I checked on the system and the item was at a Hermes depot. After over a week of trying the parcel still shows at the depot and all they do is ask for different information daily. This is a delaying tactic. Send your parcels with these people at your peril. No phone, poor live support and he'll would freeze over before they get it right… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 05/07/2014 by 491Batchelor (1 review written)

Nightmare service from start to finish. I asked parcel2go.com to collect a parcel from a supplier and deliver it to my house. After waiting two weeks I contacted the supplier who confirmed it had been collected. I then received the incorrect parcel and despite highlighting this every week for the next 10 weeks nothing happened. I have had to do all of the leg work. I asked to speak to a manager but nothing, I asked for a resolution but nothing. This item being late has meant I have had to… Read Full Review

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★☆☆☆☆

“On wed 18.6 14 I recieved an email parcel out 4 del...”

Written on: 29/06/2014 by EastonBarrett155 (1 review written)

On wed 18.6 14 I recieved an email parcel out 4 del waited all day no del 19.4 14 parcel out 4 del waited insent countless automated email as they have no tel no assurred it would be del today no delivery.Fri out 4 del still no parcel after counless texts told it would now be mon I emailed countless times explainin I needed item for weekend gig.But no joy .Through my own investigations found out the depot was at sedgefield.So sat I dicided to go down and pick it up from the depot.A 50mile round… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 27/06/2014 by 26Williamson (1 review written)

ok slightly cheaper than rivals , and 8-10 parcels do arrive BUT if they dont the customer service is bad, no phone number so you have to use online help , which most of the time comes back with standard text , very very infuriating to say the least… Read Full Review

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★★★★★

“Great Service!”

Written on: 26/06/2014 by wpMcKee200 (1 review written)

Have been using Parcel2go for some time now, very pleased with the service. Had a small issue which was promptly resolved by online chat (thanks!). Would definitely recommend!… Read Full Review

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★★★★★

“Fabulous Customer Service”

Written on: 25/06/2014 by katie9192 (1 review written)

The customer service you receive with this company really is second to none, they all have positive attitudes and really want to help. In my 3 years of using the company I have had some issues but all were resolved by their helpful staff, the staff will do anything for you and really will go above and beyond to help. My business would not be what it is today without them… Read Full Review

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★★★★★

“Simply amazing!”

Written on: 25/06/2014 by DeannaUrquhart (1 review written)

Very cheap, reliable and with the excellent LiveHelp customer service it is hard to fault. I would thoroughly recommend anyone to use this service to send parcels, alot cheaper and offers home collection unlike Royal Mail… Read Full Review

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★★★★★

“Exceptionally Marvelous!”

Written on: 24/06/2014 by LunaProctor88 (1 review written)

I have never had any issues with Parcel2go.com or the services offered! All my parcels have been collected and delivered with no problem :-) Plus, with any concerns I have had, the staff are always available, friendly and helpful. 100/10!!!!… Read Full Review

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