The Phone World www.thephoneworld.com Reviews

N Nazir's review has yet to be rated - Be the first!
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Good Points: Definitely none

Bad Points: Could go on forever

General comments: I purchased 2 mobile phones on a contract, cash back basis. I received the first months cash back and after that non what so ever. Tried ringing and writing on many occasions but no luck.

sibi's review has yet to be rated - Be the first!
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I have purchased 2 mobile phones from The Phone World and they promised me for the cash back of £45 each month, but I only received one month cash-back and then whenever I call the customer service, they will make me hang on and will give so many excuses. They owe me my 272 pounds.
I never knew there are so many like me not getting their cash-backs!!!

bugmenot's review has yet to be rated - Be the first!
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www.thephoneworld.com has the worst Customer Service I have ever come across!

mpag's review has yet to be rated - Be the first!
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I have purchased 2 mobile phones from The Phone World. 5 Months cash back is due amounting to £350+. I never got one. I could reach their customer service on the phone a couple of times. They said I will get my cheques on Friday, which never came. I am still waiting for that Friday.

On average, people found this review very helpful
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The Phone World are a very poor online mobile phone shop. They are unorganised, and I am very annoyed about not receiving any cashback. I have a total of £600 outstanding, and I can get no response from them.

Martin305's review has yet to be rated - Be the first!
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We have had exactly the same thing happen as other reviews. The cashback cheques promised, call backs promised, and nothing materialises when you call The Phoneworld customer service. You have to wait the obligatory 10 minutes or more before they answer the phone, and then you get false promises. I have now contacted Birmingham Trading Standards and we have written a letter demanding the outstanding cashback payments, as they are in breach of contract.

We are now waiting for an answer as they ...

On average, people found this review very helpful
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I regret purchasing 2 mobile phones from The Phone World. They now owe me £236.50, and this is the total for 3 months! I am tired of phoning the 0871 number. The girls on the other end of the phone do not care about your situation and claim that "you should receive your cheques by Friday". I have been waiting for around 3 months now and I am told different excuses over the phone, and I am truly fed up. Getting a phone from them was the biggest mistake of my life.

mirajinal's review has yet to be rated - Be the first!
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The Phone World are a really bad company, always had a problem with cash back system since the day bought. I have to call them every week. My phone bill is high because of calling them. The phone is always busy or they cut you off. Bad customer service. Worst company ever come across never buy anything from them, you'll regret it. You will lose your money they do not pay back the cash back as stated in the contract. The contract was never explained clearly. Very bad.

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I bought 2 phones from Thephoneworld and I regret it. The cash back has always been a problem, and they are now 3 months behind. I can't get through on the phone, and as a businessman I do not have the time.

jimmysingh555's review has yet to be rated - Be the first!
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I purchased a Motorola C975 on 3G for £0 line rental for 12 months on a 12 months contract from Thephoneworld. What a fantastic deal! There were no hidden charges, and every month I posted the bill and I got my cashback, and sometimes before the money went out of my account.

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The worst customer care I ever seen in the UK. I am fed up with the cash back. They breach the contract, and they don't give you the money as said!! I have had to call them up 10 times, and still they don't give you the money. They give you non-sensical answers. They don't do what is clearly stated in the contract. I am losing my patience, and I have decided to sue them. I suggest to anyone, not to buy anything from thephoneworld.com.

jamescracknell's review has yet to be rated - Be the first!
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I bought a phone from thephoneworld.com, they had the most competetive prices and the best deals. The cashbacks were prompt and I had no problem. I even lost 1 bill and they kindly payed my cashback.

k2s's review has yet to be rated - Be the first!
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Unfortunately I have also used this site to shop for my mobile and regretted it from the day one. They claim for cash back but they don't give even after repeating request. I am thinking to file a case against them so that at least I can get an inner satisfaction.

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Thephoneworld is the worst customer care I have ever seen. Once they sell the product, they don't bother about costomers. It's impossible to reach the billing department, neither by mail nor by phone, They never respond your mail and when you try to contact them on their 0871 number it's always busy.