Freedom2Surf www.freedom2surf.net Reviews

Watch this item
Freedom2Surf www.freedom2surf.net
1.4 stars
Average rating for this product is: 1.4 out of 5

From 0 ratings and 68 reviews

Thumb down 18% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Freedom2Surf www.freedom2surf.net

  • Reliability1.4 stars
  • Content2 stars
  • Customer Service1.1 stars
  • Speed Consistency1.6 stars
  • Value for Money1.7 stars
  • Overall rating1.4 stars

68 Reviews For Freedom2Surf www.freedom2surf.net

  • Guest 18th Oct 2009

    Reviewer rating: 2 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    Have been with f2s for quite a while an initially it was excellent. Nowadays I almost either my emails or my internet not to be working because there are problems for me so regularly.

    For the last few days the internet has been very intermittent (perhaps half hour online at most) and today I seem to have internet but no email. Service status on their corporate sitre states everything working OK.

    Well it isn't!!!!

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Like many others on this site, I had been an advocate of Freedom2Surf for quite some time. Their domain registration service was quick and cost effective, and their automatic renewal service very effective. Email was fairly priced and easy to set up. However for the last year the quality of the web mail service for all of my websites mail accounts is nothing short of diabolical. Their "report bugs" service laughably goes straight to their corporate website rather than any form of assistance, an ...

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Since Freedom2Surf has become part of TalkTalk the email service has gone down hill rapidly. I have no email access this morning and have had emails up to 3 days late. Attempted to contact tech support can't get through, been in a queue most of the morning.

  • Guest 26th Aug 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Personally I have had Freedom2Surf for 3 years and regulary check my package against other providers. I get an up to 8mb service with an up to 832k upload, uncapped, 20 pop email boxes accessible via webmail, 200mb commercial webspace, static ip uk based for £16 per month. No one even comes close to that on my exchange. Sure I get evening slowdown, but hey 2 years ago you where lucky if 1 in 10 people where on broadband, but now it's the other way round and after all there is only so much ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The service that f2s provide is an absolute joke. We often experience delays in emails and the response time for technical support is disgusting. We have a problem with emails at least 2-3 times a month. If anyone is looking for an isp or web/email host please look elsewhere or you will be thoroughly disappointed. Also the level of junk mail we receive is very high, over the weekend i receive on average about 40 junk emails.

    I would not recommend f2s at all. Stay away

  • Guest 16th Aug 2009

    Reviewer rating: 3 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    been with Freedom2Surf for 5-6 years and mostly well served during this period. I have mixed thoughts on f2s now. I came on here looking for information on whether I could keep my email address when I move to a new provider.
    I felt that I was paying over the odds for the package, was not getting the same customer service level that i used to get, and was never informed when a cheaper deal was available. However reading other providers forums, it appears there are multiple issues with almost all ...

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    Freedom2Surf used to be a really good service, but in the last 3 months has become virtually unuseable. It constantly drops out, and 'customer service' is an incorrect use of the word 'service'. I don't know if it's Talk Talk taking over and frankly I don't care. The best they could come up with was 'try another router'....yeah right; I'm going to buy another router to find out what I already know...thre service has degraded unbelievably.

    I am looking for a new service provider.

  • coyote63 Rank: Corporal 20th Jul 2009

    Reviewer rating: 1 stars


    coyote63's review has yet to be rated - Be the first!
    Report this review


    I joined f2s in 2002 when they were rated as one of the best ISPs in the UK. I have now left because the service has deteriorated rapidly since the takeover by TalkTalk. There are three major issues which made me leave f2s, as follows:

    * As soon as they were taken over my line kept dropping out if it wasn't used for two hours. I had to reboot the router whenever I wanted to use the service. I checked data on my local exchange and TalkTalk was identified as having capacity issues.
    * Their mail s ...

  • Guest 15th Jul 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I finally found a decent service provider after nearly ending up in court with carphone warehouse (albeit talktalk and now tiscali who now own freedom2surf).

    Now since the takeover the bandwidth is appaling. I vowed never to use carephone warehouse again after my past experience and this just proves it. Every service they touch is useless if you want to do anything more than email. I will now be moving to another provider

    My advice is avoid any carephone warehouse, tiscali, talktalk and now f2 ...

  • parkaboy 19th Mar 2009

    Reviewer rating: 0.5 stars


    parkaboy's review has yet to be rated - Be the first!
    Report this review


    I was a happy Freedom2Surf customer for four years but the service had gradually slowed over the past 12 months. After the move to the Tiscali DNS servers in Jan 09 service has slowed to a crawl. As I'm paying for an (up to) 8Meg service, I feel I should receive more than 1meg. I have repeatedly tested the service at differnet times of day over the last month - it NEVER gets above 1meg.Phoned to get my MAC code yesterday and was fobbed off with a load of bull about the line and told to phone tec ...

  • Guest 3rd Mar 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Good ISP a few years back, got progressively worse on takeovers. My gripe is speed, an acceptable 2.7 - 3 megs in 2008 but down to 0.4 - 0.5 over past 5 months. I have had enough, Ive had no or late response from Freedom2Surf to technical enquiries. The service and price seems to have not moved with the market. looking for a non cable alternative.

  • gisepy 22nd Feb 2009

    Reviewer rating: 0 stars


    gisepy's review has yet to be rated - Be the first!
    Report this review


    Freedom2Surf used to be good, until that company Tiscali took them over.

    My download speeds dropped from 6 meg to 750k at times with no explanation from them except that my equipment must be faulty and needs to be checked (standard line to get every customer I guess)

    I then moved over from Freedom2Surf to asdl24 where my line speed has never dropped below 4 meg on a bad day and up to 7.5meg on a good day with no changing of any equipment!

    I feel Freedom2Surf service has slowly got worse and ...

  • RHol 20th Feb 2009

    Reviewer rating: 1.5 stars


    RHol's review has yet to be rated - Be the first!
    Report this review


    Have tried to use the Freedom2Surf problem logging service, after feeling I was waiting ages on Tech support helpline. When I received no response after a full week (apart from automated acknowledgement), I emailed a complaint to sales department. I received an automated acknowledgement, which was added to my original logged technical query, and still I received no response to my original problem, nor answer to my complaint about poor service... what can I do, except give up and move on to a - h ...

  • Guest 21st Jan 2009

    Reviewer rating: 2.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I have been with this ISP for 4 - 5 years. As some of the other reviewers have said, this was once a very good ISP, with (for me) a 100% reliability record over significant periods of time. More recently there has been major problems, particularly with the email platform, although it is suggested on the website that these should now be fixed after migration to a new service.It's a shame that the service has been allowed to degrade this far without proactive action. I also find the reporting on p ...

  • Guest 21st Jan 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I've been with Freedom2Surf for almost 10 years. Up until the last year they've been pretty good and reliable - hardly any issues with their service and if there was a problem their customer support was great. Not any more. Over the last 12 months their email service has deteriorated significantly and customer support is poor. It is near impossible to contact them via phone (very long - and expensive - wait), email (they don't list an address) or their online forms (don't actually work properly ...

  • sammmmmm 17th Jan 2009

    Reviewer rating: 0.5 stars


    sammmmmm's review has yet to be rated - Be the first!
    Report this review


    Been with Freedom2surf for nearly 6 years had no reason to change until the last year. Too many email problems. Email is down on a regular basis, at least 4 times a week.

  • Guest 17th Jan 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Used to be a great ISP, but since the 'buy-out', service has become so bad that I will be changing as soon as my contract expires. Perhaps I should have seen what was coming when the 1-month rolling contracts were abolished, as it's only ISPs who keep their customers are happy & give them no reason to leave who can afford to offer these short contracts. Mail server outages are so frequent (& lengthy), that it's impossible to feel confident about receiving/ sending mail any more - it's a poor s ...

  • Guest 14th Jan 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    www.freedom2surf.net were very good when we began with the some years ago, but no good points nowadays. Even though we will have to go to considerable trouble changing all our e-mail addresses we are on the brink of changing supplier. We have suffered frequent outages of e-mail over the past year, which have lasted for up to a day. Over the New Year period the server was down twice for almost a day each time.

  • Gerard H Rank: Sergeant 13th Jan 2009

    Reviewer rating: 1.5 stars


    Gerard H's review has yet to be rated - Be the first!
    Report this review


    I originally started with f2s many years ago when it was a small company with handfull of staff. I signed several of my clients up to F2s and each of them has moved away from F2S because of connection reliablility problems. Last year I moved from the unlimitted 512 connection to a faster connection and have now fallen into the same problems.

    Recently I was without an internet connection for a week. The support I recieved was useless. It appears the support staff rely on the status pages on ...

  • Guest 17th Dec 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    F2S have been getting worse over the past year, I've finally had enough! I'm going cable!

Related categories

  1. Internet Service Providers