HomeCall+ Home Emergency Insurance Reviews

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HomeCall+ Home Emergency Insurance
3 stars
Average rating for this product is: 3 out of 5

From 2 ratings and 10 reviews

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Average Ratings for HomeCall+ Home Emergency Insurance

  • Customer service2.8 stars
  • Value for Money2.7 stars
  • Reviewer Ratings2.7 stars
  • Overall Rating3.1 stars

10 Reviews For HomeCall+ Home Emergency Insurance

  • akellyuk 22nd Apr 2009

    Reviewer rating: 0 stars


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    Good Points: The product itself is great, CP12, boiler service and insurance all rolled into one package that is quite good value. The bad points outweigh the good.


    Bad Points: Simply unable to administer the policy properly. Refused to contact the managing agents on report of a claim, tried to contact the tenant, cancelled the policy on numerous occasions without informing me and were generally heavy handed. Avoid this like the plague if you don't want lots of hassle.


    General comments: Homecall+ administration is awful and lets down what should be a good product.

    As a landlord who lives a long way from my property emergency insurance is essential. Homecall+ could have had my business on a plate if only they knew how to run a business and deal with customers.

    Such a shame.

  • itneedstobesaid 5th Apr 2009

    Reviewer rating: 2 stars


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    To be honest, my tenants Problems in the last 11 months have all been plumbing related. The contractor used is absolutely hopeless. and its not that i havent told the HomeCall+ Home Emergency Insurance office a few times, The tenant takes time off from work and the contractor fails to turn i up when promised. Tenant loses a days pay, Homecall gets unhappy landlord and contractor not bothered because he still has plenty of work anyway. Well, my tenant pays me on time, looks after the property a ...

  • adelerain 9th Sep 2008

    Reviewer rating: 5 stars


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    I have only just recently taken out some cover with HomeCall, the product is called "Lightning".
    I did not have any form of cover already in place and with the great british summer coming to an end (that's if we have had one at all) I turned on my heating, to my shock the pilot light would not light, I called Homecall and they arranged for a gas man to attend, he called me in 15 mins and attended an hour later, he fixed the problem and also sorted out some other issues.
    This company was efficent ...

  • Guest 27th Jun 2008

    Reviewer rating: 4 stars


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    As a landlord, this has proven to be incredibly worthwhile.
    My tenants value my prompt dealing with any problems... that's possible with ease thanks to home emergency.

  • s72taylor 3rd Dec 2007

    Reviewer rating: 0.5 stars


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    Tried to buy a policy for a rented home I own in early October over the internet. Got an email quickly to say my pack would be dispatched within 3 days. 4 weeks later nothing. Phoned they customer service centre, get an apology and told would be sent out immediatelt. 2 weeks nothings arrives. Chase again over the phone and I am now told it will bne sent by registered post and should get it in 2 days. One week later still nothing.

    I now have no faith in their ability to do anything and would a ...

  • ardfernbob 17th Sep 2007

    Reviewer rating: 0 stars


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    After a HomeCall+ Home Emergency Insurance engineer serviced the boiler, I had to get a local engineer in to sort a problem. He found that the combustion chamber in the combi boiler had now been cleaned out. I contacted Homecall by phone and raised this with them as the inadequate service had caused the problem. I was told to send in the invoice and I would be reimbursed. Having done this I received a letter refusing to reimburse '... at no point did we advise you that we would reimburse you ...

  • johnnyjack Rank: Corporal 12th Sep 2007

    Reviewer rating: 5 stars


    On average, people found this review very helpful
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    I would recommend HomeCall+ Home Emergency Insurance for the type of cover for any landlord or letting agent as it saves an awful lot of fuss trying to find a tradesman in the middle of the night.

  • choonz Rank: Staff Sergeant 12th May 2006

    Reviewer rating: 5 stars


    On average, people found this review very helpful
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    I have used Homecall+ Home Emergency Insurance on my rented properties for 2 years now. I find the service great for my tenants, as I have a full time job and do not want the hassle of calls in the middle of the night.

    My tenants have claimed in the past, and they have commented on the service and think I am a great landlord to boot.

    I would recommend them to any landlord. I am very happy with the service to date.

  • cowleasow Rank: Lance Corporal 16th Mar 2006

    Reviewer rating: 0 stars


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    Avoid HomePlus+ Home Emergency Insurance

  • the beckster Rank: Corporal 30th May 2005

    Reviewer rating: 5 stars


    On average, people found this review very helpful
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    Exert from energyhelpline.com:

    'Cover for up to £500 for most home emergencies. Includes boilers, heating & hot water, lost keys, broken windows, plumbing, drains, electrics and vermin! 24 hour x 365 day per year service. NB. Boiler covered providing it is less than 10 years old and has been regularly serviced. Service available for £79.95 from Homecall+ when policy taken out.

    HomeCall Plus home emergency cover plus an annual inspection / service for your boiler. NB. If boiler ...