I have just discovered One Call after usually keeping with the same insurance broker for convenience and ease. I spoke with operator na6 who went into so much detail of the policy options and the savings to me made. The call was lengthy and it is impossible to remember everything being explained to you. I felt confident after the discussion that I had purchased the best matched policy for my needs

I was suspicious of this outfit to start with then after reading the comments I was right they should be put out of Business & put in Jail. I have requested this outfit not send me there ads but they continue to do so anyway.

I was suspicious of this outfit to start with then after reading the comments I was right they should be put out of Business & put in Jail. I have requested this outfit not send me there ads but they continue to do so anyway.

I signed 5 properties up to this company, and the took my money on the day that I signed up with them. I contacted them 2 months later as my landlords Gas Safety Inspections had still not been completed, it took me 3 weeks of leaving voicemails everyday to get a call back. When I eventually got a call back it was from an, I was confused and they explained to me that they had been passed my details from Home365 to arrange my gas safety's. Well it was nice to know that after all the voicemail's home365 finally did something about it. However it would have been nice for one of them to call me and say that they would be getting an engineer to contact me. The boiler failed at one of my properties and I called home365 expecting to have to leave a voicemail, and guess what, this was the case. However at least on this occasion Home365 called me back to advise they were going to get an engineer to call me to see if there was something that could be done over the phone. Confused again as i though they would send the engineer out, but waited for the call. nearly 3 hours later, the engineer called and advised they had just received a job and been asked to send an engineer out, when i said i was waiting for someone to call to speak about the problem, they explained that they had advised home365 they would not do this, but would need to come out. The engineer arrived within 45 mins and advised that the heat exchanger would need to be replaced. Within 10 mins of them leaving the engineers office call and advised me that they needed the part and it would take 2-3 days to arrive, provided the insurance company authorized the works, they confirmed to me that the prices had been given. The following day I contacted the engineer and they advised they had still not heard from the insurance company. I explained I would ring and chase. I spent all day chasing the insurance company and got no answer and no return call from my voicemail's. I chased again the following day and spoke to a kelly who advised that the price's had not been provided yet, so I spoke again with the engineer who gave me the time and date the email was sent with prices. I called back the insurance company and spoke with someone else who told me they had the prices and they were still making a decision, they could explain why this has taken 3 days, so I asked to speak to a manager and was told that I am the manager, but still couldn't get an answer, so gave up and put the phone down. Five minutes later the engineer called and advised he had been given the go ahead and would be ordering the parts, and that this would take up to 3 days to arrive. Leaving me with out heating for 1 week because of how slow the insurance company were. The engineer attended 3 days later and fixed the problem, I can not fault the engineer they were very help full and informative, keep me as updated as they could. I believe the delays have been with the insurance company never answering there phone and not dealing with the claims. As it is I am currently trying to leave them and move to a new insurance company, however they seam very reluctant to refund me the remainder of my cover. I think a letter to the FSA may be in order.

I have a policy with these people and when ever your ring you always get an answer phone no matter what time of day you call and you arte lucky if you get a call back. If they do call back and you miss the call you have to go all through leaving a message and wondering if you will call back. there policy is not worth the paper it written on. the engineers themself you can not fault and once they have the job they keep you updated all the way, its just getting the first call sorted that seems to be the problem. They used to be Home Call + that went down and after looking at how bad there reviews are on line about them before it looks like the new company is the same.

HomeCall+ Home Emergency Insurance now re-branding as home365 - http://www.myhome365.co.uk Took out a batch of policies with them as a prudent landlord - worst ever service - avoided any possible claim or send any call out if possible. Trying to compare themselves with British Gas / Homeserve If you have any emergency - this is not the company to rely on !

I would echo everything people have said - total waste of time, but one phone call to Groupon got me a refund from a rather resigned call centre chap who was not in the least bit surprised. Forget this rubbish deal, get your money back.

I purchased a boiler service through Groupon. Orginally tried to book via email as reccommended, but had no response. I eventually managed to book via telephone, but was told that I was going to have to wait a month until they were in my area. Was advised they would contact me the day before to inform me of the approximate time of the appointment. The day before the appointment they text to cancel - with no explanation. I have tried several times to call to rearrange with no answer and have been held on hold for over 20 minutes. They do not respond to voicemails either. I have just contacted Groupon and they have issued a full refund without any questions asked. Don't waste your time if you have one of these Groupons, get a refund.

Bought a boiler service through Groupon - it took 3 months of e-mailing and phone calls to arrange a date for the boiler service, and then having sat and waited in all day the engineer didn't show up. Trying to arrange a refund, but they don't answer phone calls or respond to e-mails so I'm not holding out much hope.

Impossible to get to talk to anyone at customer services .They do not return calls after leaving a message.They do not reply to emails. 4 months since paying Groupon now and still no show of an engineer. AVOID

Have no intention of every fulfilling the contract and when you ask for a refund for a prepaid service they pass the buck and refuse to offer. A blatent scam and not sure this company is actually real.

In line with other reviews, this has been a dreadful offer - no fault of groupon, I should add, but home call plus. It took ages to finally get an appointment, well over the recommended days that they should have come back. When I finally got a day fixed, they could only give a slot between 0800 and 1800 (!), but David Needham, the manager, said he would ask the engineer to call me with a more specific time. No-one called and no-one turned up on the day. Luckily I don't work Mondays, the day of the appointment, but it was still incredibly annoying. I have subsequently cancelled the offer and groupon have - again, brilliantly - credited me for the £39 for future offers. I have emailed David Needham twice, and surprise surprise there has been nothing forthcoming. I would never recommend this company nor use any of its services.

I paid for a groupon voucher for Homecare Plus for a boiler service and clean - £39, good value I thought. Never had any problems with groupon before, every other deal booked in and used no difficulties. With this one, had to continuously call to try and book an appointment. Was told someone would call me back again and again. Someone phoned me back after about a month of call - couldnt fit me in when THEY wanted and asked if I could call back with my reference number (I was in work when they phoned) - tried and again had to leave a message to get back to me, noone did! Another month of trying again, arranged for an engineer to come out, booked day, waited in all of the day and evening - NOONE ARRIVED. Phoned to check where person was, said they leave a message. Noone has got back to me to apologise, rearrange, nothing. Contacted Groupon as I have no idea who to complain to. They have refunded my money saying this deal does not exist now. Still want to complain about this company and still need my boiler servicing! DO NOT BOOK WITH HOMECARE PLUS! Time wasters!

I have also had problems and after several calls and a promise by customer services that the engineer was due to come out on 18TH OCTOBER, the engineer did not turn up and I wasted a day waiting in - absolutely appaling unacceptable customer SERVICES!!!!!!!!! Would certainly not recommend this company

bought a groupon voucher £39, for boiler service with home call+.made several phone calls to book the service only to be told somebody would call me back which they never did. on my last call somebody answered and said I had the wrong number but she would give me the number for home call????? (this is the number I had been using all along??) rang the number the lady had given me only to be forwarded to a answer phone were you couldnt even leave a message! In a nut shell A JOKE OF A COMPANY. Did manage to get a refund off groupon luckily!!