Argus Car Hire Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for Argus Car Hire

  • Value for Money1.7 stars
  • Overall rating1.5 stars

75 Reviews For Argus Car Hire

  • Guest 18th Nov 2009

    Reviewer rating: 1 stars


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    I'll start by saying I've never felt the to need write a review in my life but this company (Argus Car /hire) has really annoyed me. We booked a small estate car (Peugout 207 SW) to carry our bags and double pram. At the airport we were given the keys and told to find the car in the stated car park and row. We then found our car to our suprise was a tiny Seat Ibiza. No chance of getting our belongings in so I went back and was told they don't hire out 207 SW's and a seat Ibiza is similar!
    Eventually they got us a focus estate but we (including two toddlers 10pm at night) had to wait on the airport car park for 40 minutes. We had to pay an extra 25 euros for this. We asked how to put the baby seats in safely which we had also hired off argus and were told they had no idea, they just hired them out!
    I wrote a letter of complaint to Argus and were told we had the chance to wait for a 207 SW but we didn't want to! (A complete lie) and we should be grateful for only paying 25 Euros extra to get a suitable car.
    Be warned don't use this company!

  • murtu4u 6th Nov 2009

    Reviewer rating: 1 stars


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    I dont what prompted me to use their service. It was a total mistake from the time i started to book it to the time we gave the car back. Never have i had so many problems with a car hire before. Rude customer service rep, closed on sundays (no notifications given), no one answers the phone even when they are next to it!! (argus is an online operator, National Car Hire was the company)
    Tried calling Argus as well but they wont answer too!

    Got the car delivery after waiting an hour in the queu ...

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    I BOOKED A VEHICLE BACK IN SEPTEMBER BUT NOT USING IT TILL THIS NOVEMBER 2009. DUE TO FAMILY REASONS I HAVE HAD TO CANCEL MY BOOKING THEY GAVE ME A REFUND OF ONLY 1/2 THEY ARE A RIP OFF I AM STILL WAITING I WAS WILL WITHIN THE 48 HOURS FOR A FULL REFUND I THINK 5 WEEKS CANCELLATION IS ENOUGH TIME.

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    Gold Car Rental, Palma Airport 28th Sept. 2009
    1. They could not supply the car booked and charged 2Euros per day extra for a diesel, which was the only car they had. I think they should have waived this as they accepted the booking but could not fullfil it.
    2. The charge for petrol was 12c / litre dearer than anywhere else on the Island.
    3. They charged for 5 litres more fuel than the car holds (checked with Ford)
    4. They charged 15 Euros for filling the car.(over and above the cost of the fu ...

  • Guest 18th Oct 2009

    Reviewer rating: 1 stars


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    WARNING! WARNING! WARNING! WARNING!

    DO NOT BOOK A CAR WITH ARGUS CAR HIRE.I booked a car for 137 EUR and when i collected car from gold car the total cost was 270 EUR YES 270 EUR.


    DO NOT USE THIS CAR HIRE COMPANY
    FUEL COST ON A BELINGO WAS 103 EUR IN A 59 LITRE TANK!

    PROBERLY THE WORST CAR HIRE IN THE WORLD!!!!!!!!!!! -100/100 - 5STAR

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    I hired my car through Argus Car Hire and took out their 'peace of mind' insurance.
    The car was via Europcar and was a very nice Lancia.
    At the desk I was asked whether I wanted insurance, I said no as I had already purchased it via Argus Car Hire. When I returned home I was charged £370 from Europcar for Insurance I didn't buy.
    Argus Car Hire said it was nothing to do with them and could not even assist. Their customer service is appalling and slow.
    There was no peace of mind about it, I ...

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    Booked car through this company via internet. Charged an extra 100 euros deposit when picking up car from the most unhelpful staff I have ever come across. Returned the vehicle on 23.07.2009 with full tank of fuel, undamaged. 100 euros never returned and an additional 172 euros charged on credit card for allegedly filling up with wrong type of fuel which is not the case. Car trawler who are argus most unhelpful and recommend claiming money back through credit card company. Is this a scam? I ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    never use this mob. you have been warned.

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    I only awarded a star because I had to. Argus Car Hire will hire you a car that the depot has not even heard of let alone have stock. You will be palmed off with 'or similar' which will not be even remotely similar and completely impractical for the purpose you hire it for. And if you complain you will be kept hanging around for at least 2 hours while "they are on the phone and will call you back in 10 minutes" Don't let these people ruin your weekend like they did mine and several others.

  • Guest 19th Sep 2009

    Reviewer rating: 2 stars


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    Argus Car Hire are not very helpful in the event of a problem

  • Shane857 18th Sep 2009

    Reviewer rating: 1 stars


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    Booked a car through Argus!
    Arrived at Las Palmas, Gran Canaria and went to collect our car from Gold Car Rentals. !I had to pay an extra £100 for extra's including a full tank of fuel.
    After getting home I complained to Argus who did absolutley nothing to help with my query. I requested a break down of my bill but they just kept saying the charge of £100 was for fuel.
    Reminds me of bad old timeshare moved into the car rental market

  • Guest 5th Sep 2009

    Reviewer rating: 4 stars


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    Struggled with other companies to get a car over the internet at Easter but got one with Argus who acted as an agent for Auriga Crown. Had to pay extra for insurance and a full tank of petrol though! (You are told to return the car as empty as possible, which is almost impossible on a short rental!) Therefore Auriga Crown always end up winners! Still we were pleased with the the car which was exactly as booked and in a lovely condition. We enjoyed our travels around the island in it.

  • Guest 3rd Sep 2009

    Reviewer rating: 1 stars


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    Argus Car Hire take your deposit money not knowing whether they can get you a car or not!!!!. I booked with them on 25 July 09 for my holiday which was on 6 Aug 09 they e-mailed me on 1 Aug 09 to say they couldnt provide a car for us leaving us no time to book another one. It is now the 3 Sep 09 and I am still waiting for my refund I would definately think twice about using this company yes they might be the cheapest but that isnt always a good thing we I have now found out.

  • Guest 1st Sep 2009

    Reviewer rating: 5 stars


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    Hired a Ford Fiesta from Argus Car Hire, at the collection desk i was asked if i was interested in a special offer. I could have a Citroen Picasso for 1 euro a day extra, it turned out to be the Exclusive Model, with Auto/Manual and F1 paddle shifts, and fully loaded with all extras. I could not believe my luck,Probably will never happen again but it made my day, This is a true version of what occured. Their booking policy is a bit ambiguous,the tank is full return empty, but you pay for a full ...

  • Guest 30th Aug 2009

    Reviewer rating: 1 stars


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    Avis would not take the voucher saying that they have no agreement with Argus. Luckily there were other cars available and I hired directly through Avis on the spot.

    However, getting a refund on the deposit I paid to Argus is impossible. I have been in contact with Argus - for the first 2 months they kept forwarding my e-mails to Avis themselves (after I told Argus I wished to deal directly with them) and now 4 months later there is still no sign of a refund and my case is still 'in progress'. ...

  • Guest 25th Aug 2009

    Reviewer rating: 1 stars


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    Showed up and there was no car, called Argus Car Hire and they told me they could do nothing about it. Then offered to book me another one for twice the price and not available for 12 hours, were not able to tell me what rights I had under my contract though I could find them in 10 seconds on their webpage. Encouraged me to make the booking on the basis I would be refunded the difference, luckily I did not as they terms limit their liability to the initial deposit. Refused the opportunity to spe ...

  • David Collins 19th Aug 2009

    Reviewer rating: 1 stars


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    I went on holiday to Alicante - Spain with two other families. Two of us booked vehicles through Argus Car Hire. We received bookings for 2 different car hire outlets. When we arrived the other family were told that there was no car available (Even though they had paid a deposit). They rung Argus Car Hire from the airport who were unable to assist even when it was pointed out that they had two children with them. They advised the other family to log a complaint when they arrived home. My own car ...

  • animaltown Rank: Lance Corporal 12th Aug 2009

    Reviewer rating: 1 stars


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    I ordered and payed for a ford focus stationwagon 6 month before we arrived.

    Arriving at Alghero airport they us they did not have the car.

    What can one do at that time?

    We could get a much smaller:(

    After 19 days they have not refunded any money.

    Do not use this Argus Car Hire.

  • tiff71 Rank: Lance Corporal 30th Jul 2009

    Reviewer rating: 1 stars


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    I used Argus Car Hire/ Cartrawler to hire a car in Faro, Portugal. When checking the car, supplied by Travel Rent, I noticed that one tyre had very little tread left. When I pointed this out I was told it would be ok as long as the weather remained hot! I wasn't happy about this and asked for another staff member - he agreed that the tyre was unsafe and showed me another car, again one tyre was without tread and I got the same response that it would be safe in hot weather. When I asked him if he ...

  • Guest 27th Jul 2009

    Reviewer rating: 1 stars


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    Got charged twice because I had the incorrect voucher, first by Argus Rental then by local car-hire company. Unlike other on-line providers you have to click through to a multiplicity of links to get to the right voucher. They also gave me the wrong car. Turned out to be the most expensive car-hire ever, avoid them no value-add just go direct to the supplier.

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