Argus Car Hire Reviews - www.arguscarhire.com

★★★★☆
4.2 / 5
4513
89% of users recommend this
  • Customer Service

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Latest Reviews

★☆☆☆☆

“lost blue badge”

Written on: 30/12/2015 by stewart1623 (1 review written)

in October I hired a car from the Edinburgh airport office and on return handed the car back with no problem except I left my blue badge in the sun visor of the hire car about 3 hours later I remembered what I had done and called the office and the person who answered the call said he was busy and would call back if he found it, he never did the following day I called 8 times to get through to the office to be told it was not there. In November I got a call from the office to tell me they had… Read Full Review

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★☆☆☆☆

“Unable ot communicate”

Written on: 12/12/2015 by zsFoster336 (1 review written)

The information after booking changes both the pick up location and the type of vehicle. The live chat closes after a while and no more meesages can be sent; The call centre never answers and The 'send us an email' didnt work either. I've cancelled and gone directly to the supplier… Read Full Review

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★☆☆☆☆

“Charged but got no car”

Written on: 14/11/2015 by Humphries1991 (1 review written)

Beware of the too good to be true price. I showed up for my car rental and was told there was no reservation in my name and no car available. This despite the fact that I had a confirmation of my reservation. Argus passed on my reservation to another company that had no record of my reservation. After going to a lot of trouble and delay to arrange other transport, I asked for my money back. After a month of delay, I was refused as I had not shown "the necessary documents." this was… Read Full Review

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★☆☆☆☆

“No car available and no assistance from Argus”

Written on: 11/11/2015 by altasw (1 review written)

Rubbish service. After sending us to two agencies in La Spezia there was no car available. We booked and paid 8 months in advance. We incurred about 400 Euros in additional costs apart from the payments we made. After giving us the run around for a month they welshed out of paying for our costs. They sent us to a specific agent. The agent then said they no longer have an agreement with the company. We phoned the call centre who mailed us another voucher and sent us across town for another car… Read Full Review

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★★☆☆☆

“Not USA Resident!”

Written on: 05/11/2015 by JimRIch (1 review written)

Be aware that if you select USA resident by mistake (which is easy given its position on the drop down menu to the UK)you will be obliged to take out a higher level of insurance cover. Nothing on your booking form voucher would indicate that you are a 'USA resident' I am a UK resident, have a UK home address, passport and driving licence which I produced along with a booking in UK£ to no avail. The response from the online chat was poor and I am still unable to determine if my next booking is… Read Full Review

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★☆☆☆☆

“no customer service”

Written on: 16/10/2015 by chapelman (1 review written)

I have hired cars through this company for the last 2 years with no trouble at all.My latest experience will be the last with this company. I hired a car in March for my holiday in Italy in May,paid the deposit through my credit card as usual,subsequently cancelled this car and booked another for the same dates paid another deposit expecting refund of my initial deposit,this never happened and is still not refunded despite repeated requests to the company. It would seem this company operates a… Read Full Review

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★☆☆☆☆

“they sell insurance”

Written on: 07/10/2015 by Thurston325 (1 review written)

It's like this the "excellent reviews" are fabricated and the negative ones are genuine Keep away at all costs… Read Full Review

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★★☆☆☆

“Beware Interent car company”

Written on: 29/09/2015 by spikerussell19 (1 review written)

Booked through argus on internet everything went fine but when offered their insurance declined because i had my own. When we arrived there was no-one to meet us, there was a woman with a clipboard who was standing with another woman just standing around the terminal, it took us 20 mins to find her.. We were directed to the furthest away car park to stand to wait for a bus. On getting to Interent car hire, our car was not ready, we waited an hour for it to turn up. We took their insurance… Read Full Review

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★☆☆☆☆

“Don't use in Mallorca”

Written on: 15/09/2015

I chose argus as they had previously had great reviews. In fact paid a bit more than the cheapest quote which was with OK Rent A Car as they had such poor reviews. Unfortunately what I didn't realise was that Argus outsource their car hire in Majorca to OK!! I only realised this when I read the detail of the rental agreement on the plane on the way out. I should have read this earlier so that's my fault, but it would be helpful for Argus to disclose upfront who will be fulfilling the actual car… Read Full Review

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★★★☆☆

“I wont use again”

Written on: 13/09/2015 by vix21 (2 reviews written)

I booked a hire car via Argus. I rang to make sure what I was paying for I was definitely going to get. The man was very helpful but unfortunately what he told me and promised did not happen. I was told GPS would be included as their advert stated, but when we arrived we were told there was no GPS available and the woman threw a map at me .We were encouraged to by their insurance via AXA, however, when you get to the actual hire company they push and insist you take theirs. To make matters… Read Full Review

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★☆☆☆☆

“Rip off Cyprus ”

Written on: 15/08/2015

Hired a car through Arguscarhire.com for two weeks in Cyprusin August 2015. Unfortunately, they use Off airport agents . This lot take 250 euros off you for "compulsory road assistance" and sneer dismissively at any pre-purchased extra insurance. They also take money off your credit card to cover any "damage". Very rude unprofessional give half tank petrol charge 50euros also 25euros for the inconvenience for them to take you off airport to complete paperwork and take car. Car had damage to it… Read Full Review

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★☆☆☆☆

“Rip Off with Arguscarhire.com and Marbesol”

Written on: 12/08/2015 by PNSJMS (2 reviews written)

Hired a car through Arguscarhire.com for two weeks in Malaga in August 2015. Unfortunately, they use Marbesol at Malaga airport as their agents. This lot take 250 euros off you for "compulsory road assistance" and sneer dismissively at any pre-purchased extra insurance. They also take money off your credit card to cover any "damage". When I complained back home, Marbesol blamed Argus and Argus blamed Marbesol. Argus have a standard response to complaints, namely that these conditions are all in… Read Full Review

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★☆☆☆☆

“WORST EVER - DO NOT GO NEAR !!!”

Written on: 12/08/2015 by splitterzz (1 review written)

1 Review Published 1 seconds ago DO NOT GO ANYWHERE NEAR !!! The worst company I have ever had to deal with. We booked a car online with Argus for pick up at London Airport 8 months in advance of our trip to get a good price. The booking was confirmed, we paid the deposit by credit card and the car was to be picked up from Budget/Avis at London Airport. LUCKILY, AT THIS TIME, I SENT BUDGET/ AVIS A CONFIRMATION. Full payment would be required by Argus 6 days before… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 12/08/2015

We booked with Argus but were sent to Advantage Car Hire which supposedly is a partner of Europacar. The sales women denied any involvement with Europa though despite having large posters in office stating they were partners. One sales woman said they were just advertising. All my documentation was from Europacar but as I said we booked through argus. Basically they did not have a car to fit one suitcase in the boot! Is booked a car that fit 2. They didn't have one with 4 doors, I'd booked one… Read Full Review

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★★★★★

“Argus is simply the best rental website worldwide !”

Written on: 23/07/2015 by Cross243 (1 review written)

Easy, cheap, comprehensive. What more could you ask for ?… Read Full Review

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★★★★★

“Excellent”

Written on: 23/07/2015 by Coleman419 (1 review written)

Staff were all very friendly, helpful and professional. Courtesy call after a couple of days was appreciated. Handback was easy and staged so as to ease the customers unloading prior to getting the plane. The car was very good but ALL the staff were excellent… Read Full Review

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★★★★★

“New car, very eficcient service, very good personal....”

Written on: 23/07/2015 by Isabelp56 (1 review written)

New car, very eficcient service, very good personal. I'm very happy… Read Full Review

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★★★★★

“French feelgood factor ”

Written on: 23/07/2015 by Manningvz141 (1 review written)

Polite, efficient and informative staff. Take and return full fuel policy differentiator. Clean car with full windscreen washer bottle. … Read Full Review

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★★★★★

“What you see is what you get”

Written on: 22/07/2015 by PaytenTemple (1 review written)

I have used Argus Car Hire for many years and never had a problem, the price quoted is the price you pay unless you want extra insurance cover. Staff always helpful… Read Full Review

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★★★★★

“Good job!”

Written on: 22/07/2015 by Tyler140 (1 review written)

Friendly staff in Sardinia. Walked me through the contract and no problems upon return… Read Full Review

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