Money Supermarket www.moneysupermarket.com Reviews
Latest Reviews
★★★★☆
“Easy to use, decent results”
Written on: 16/05/2013 by ForFoxSake (3 reviews written)
I've just moneysupermarket for quite a few years now. It's easy to use and generally suggests good deals. It is a bit disappointing that some of the best insurance deals are no longer found on comparison sites but I like it as it's quick and reasures me I'm getting something like the best price without having to shop around a lot. (read more)
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★☆☆☆☆
“Poor service by moneysupermarket”
Written on: 22/04/2013 by alan1204 (1 review written)
I purchased a deal from the site I am still awaiting for the item i purchased vain answers have been given and I have been waiting 18 days for my item do not use their site to purchase items poor service and worst customer relations ever experiance ever know (read more)
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★★★★★
“car insurance renewal”
Written on: 15/03/2013
I had been just been introduced to the website by a friend. I had been with direct line for 12 years and they quoted me £665,approx, for third party fire and theft for me car. I used this web site and i got a value of £365 with sainsburys bank and for a fully comprehensive insurance!! They are a Champion for ordinary folks like me-THANK YOU! (read more)
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★☆☆☆☆
“Beware if you have poor credit!!”
Written on: 14/03/2013
I recently applied for a loan through Moneysupermarket.com as my credit rating isn't the best. They offered me a company called Aspire Money (lending broker) who could possibly help me. This was unsuccessful even though the gent stated I had been successfully accepted. Fair enough but then I received constant phone calls, many of which were hard to understand through poor english skills, and finally they put me through to Baynes and Ernst, a debt management company and not a lender. Now my... (read more)
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★☆☆☆☆
“Use First Direct or someone else instead”
Written on: 08/03/2013
I have been with Nationwide for 3 years, and unfortunately for me I am a freeholder who owns a flat and lives there. Due to this I come under a special circumstances and I can only get a mortgage with about 3 lenders, Nationwide being one of them. So I can't shop around. So, I feel like I've been treated poorly and unfortunately the other lenders seem worse so I can't move lenders. I have advised that I would like to escalate my complaint but they said nothing would change and they... (read more)
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★☆☆☆☆
“Use First Direct or someone else instead”
Written on: 08/03/2013
I have been with Nationwide for 3 years, and unfortunately for me I am a freeholder who owns a flat and lives there. Due to this I come under a special circumstances and I can only get a mortgage with about 3 lenders, Nationwide being one of them. So I can't shop around. So, I feel like I've been treated poorly and unfortunately the other lenders seem worse so I can't move lenders. I have advised that I would like to escalate my complaint but they said nothing would change and they... (read more)
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★☆☆☆☆
“No results and details forwarded on without my consent.”
Written on: 08/03/2013
Tried to get a quote for life insurance and filled out all details for Money Supermarket to then tell me it had forwarded on my details to a third party and they would be giving me a call. It was a straight forward insurance comparison which I got with no problems from Compare the Market (without giving out any of my details to a third party) I will not be using MoneySupermarket again and will be sticking with the meerkats! Very disappointed in their so called price comparison site... (read more)
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★★★★☆
“Shop around for best price, don't waste your money”
Written on: 01/03/2013
Well worth the effort. Don't put it off use money supermarket and save some money. Don't let companies make money out of your lethargy. Great site, saved on gas £100.00pa. Who's next?. (read more)
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★★★★☆
“Saves on car insurance”
Written on: 29/01/2013 by jimmy6980 (3 reviews written)
I used these guys and save a fair amount on my car insurance, easy to use site. Loved it. (read more)
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★☆☆☆☆
“Ripped off by Magnum Financial Solutions”
Written on: 27/01/2013
I was contacted by Magnum Financial Solutions after putting a mortgage inquiry into Moneysupermarket. I wanted help to find a mortgage and didn't have time to trawl different mortgage companies at the time. However, after paying £250.00 up front for the service, they failed to find a suitable mortgage after 3 months! Mark McElhone left a message on my answer phone to tell me this and didn't offer to discuss another course of action. I had left him several messages for him to get back to me... (read more)
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Showing 1 - 10 of 131 Reviews
★☆☆☆☆
“SCAM COMPANY LISTED”
Written on: 27/01/2013
MONEY SUPERMARKET LIST A COMPANY FIRST CALL GB LTD AS A VEHICLE BREAKDOWN RECOVERY. THIS BUSINESS WILL USE ANY PLOY TO MAKE YOU CLAIM ON YOUR CAR INSURANCE RATHER THAN ASSIST YOU WITH A VEHICLE BREAKDOWN. PLEASE USE THIS SITE TO REVEIW THEM EVEN GOING AS FAR AS BILLING PEOPLE WHO DO NOT BELONG TO THEM. THEY ARE NOT REGISTERED AT THE FSA AS A VEHICLE BREAKDOWN SERVICE BUT AN INVESTMENT ADVICE COMPANY AND USING A LEGAL LOOPHOLE TO COVER THEIR SCAM COMPANY. THEY HAVE RECENTLY SET UP TWO NEW... (read more)
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★★★☆☆
“faulty input form”
Written on: 09/01/2013 by Emmalina (1 review written)
Trying to do some research on car insurance and thought I'd try money supermarket. The layout of the site was quite refreshing as it doesn't follow the standard layout of normal sites, however it was so difficult to fill in as I couldn't tap on the fields to enter any data. And because I couldn't fill in a particular field, the rest of the form didn't work as the information wasn't accurate. (read more)
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★★★★★
“Quick and Easy”
Written on: 27/11/2012 by akelis1981
Used the online service and then the phone service found both of them easy and simple to follow. Service was excellent and would definately recommend to anyone looking to save money on energy services. (read more)
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★★★★★
“SAVES ME MONEY ALL THE TIME”
Written on: 22/11/2012 by jcoral (3 reviews written)
I have saved money with MSM on most financial products. I got an RSA car insurance policy last year (E choice), a travel insurance policy with top dog, and a car rescue plan with rescue my car(.com). I also insured my rental property. I think I saved myself about £ 500.00 altogether. I agree with some of the comments below, they are a bit naughty when it comes to passing your email address to third parties etc, but when it comes down to it they save me a lot of money, so it's rough with the... (read more)
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★☆☆☆☆
“Moneysupermarket - BEWARE! Very Limited Choices”
Written on: 22/11/2012 by taurustime (17 reviews written)
I recently signed up to Virgin Media's £12 Sim Only deal, 1200 FREE minutes, unlimited FREE texts and 1Gb web access. I was on Moneysupermarket checking out the latest utilities prices - also change to Ebiko for gas and electricity - and thought I'd check out any other mobile deals that might have been available. The Virgin deal did not show up on any of my searches - indeed Virgin did not figure at all in any of the 'best deals'. I queried this with their Customer Service section and... (read more)
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★★★★☆
“great help and explanations by jason today.”
Written on: 21/11/2012 by juliemoore17 (1 review written)
the whole process was very clear and informative, was given options and certainly not pushed into any committments. (read more)
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★★★★★
“Switch dual feul provider”
Written on: 21/11/2012
Jason Davidson dealt extremely effeciently and patiently with my application. He was very knowledgeable regarding the various tariffs and the general state of the energy market. I was given all the information I requested and there was no pressure put on me to make a decision to change providers. (read more)
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★☆☆☆☆
“LOAN SHARKS RECOMMENDED BY MONEYSUPERMARKET”
Written on: 20/11/2012 by alisbro (2 reviews written)
NEVER, repeat NEVER, fill in the compare loans site with personal DETAILS. you will presume that you will be put in touch with the big banks or tesco as i wished FOR. someone from gopher money was the first to get in contact with ME. it seems they are brokers for someone called NEMO. this was followed by several other COMPANIES. read the reviews on nemo and you will know you are dealing with some dodgy DUDES. i had applied to tesco for a loan and moneysupermarket had passed my information... (read more)
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★☆☆☆☆
“What On Planet Earth???”
Written on: 13/11/2012 by glassssman (1 review written)
I just got travel insurance with Planet Earth travel insurance ( big mistake) via money supermarket.com and when no documents came through to me I called to remind them (Planet Earth that is). Although I didn't know at the time the phone was answered by the owner of the company (it's obviously a major concern!!). He was incredibly rude implying that it had gone in to my trash and when I told him I had checked that, he basically implied that I was in fact lying??? He even said that he knew... (read more)
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★☆☆☆☆
“50 Missed Calls A DAY!”
Written on: 30/10/2012
I filled out a loan comparison on this website last week. Foolishly I trusted them with my personal details. Since then, I have received up to 50 missed calls a day on my mobile and over 70 junk emails a day from everything loan related - debt management companies - "brokers" who "only" want a fee of £69.99 to process my loan - silent calls - calls from people about my accident (which I did not have) - payday loan companies - the list goes on! I have also started receiving scam texts. I... (read more)
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Showing 11 - 20 of 131 Reviews
★★☆☆☆
“Not The Best...”
Written on: 17/10/2012 by yachter
I Was recommend the the aqua rewards card for bad credit when in fact the best card I could have had was the aqua advance card which would have almost halved the APR in 3 years, how they still not have it listed at the top is crazy unless they are getting paid more money for the other ones! (read more)
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★☆☆☆☆
“MSM suck eggs”
Written on: 08/10/2012 by JanetteREverett (6 reviews written)
moneysupermarket adverts are great, but I still think they suck eggs. In every other respect the great staff at their biggest rival (uswitch) are better. they have nicer voices, better banter and the prices are great. I never trust anything but the original and best. (read more)
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★☆☆☆☆
“Moneysupermarket will happily list dodgy companies!”
Written on: 07/10/2012 by sbanks3999
I used moneysupermarket to look for a deal on a mobile phone. The cheapest offer came from affordablemobiles. Ok, its my own fault that I didn't look at reviews of this company I had never heard of but I thought moneysupermarket would only include deals from respectable companies. Jesus, what a nightmare that company is - endless pages of bad reviews - they took my money, never sent the phone, took me an hour on a 9p per min number to finally get through to cancel the phone after almost 2... (read more)
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★★★★★
“Helpfull staff”
Written on: 26/09/2012
Seeking car insurance, i was put in touch with Katy, who was very polite and very helpfull. If the rest of your staff are anything like her , then you cant go far wrong, i would consider her an asset to any company, she works for. regards R. Bishop (read more)
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★☆☆☆☆
“Selling your personal information ”
Written on: 19/09/2012 by siren220
I've always used comparrison sites for car, life & house insurance and mortgages etc. I usually use confused.com but I looked on moneysupermarket a month or two ago for mortgages, which was fine. The problem is the number of PPI calls I've had since then, I;m up to 8 different companys with in excess of 15 phone calls as they obviously don't leave messages and repeatadly call you until they get through. You then have to argue with them as to why you don't want to claim for PPI, funny how a... (read more)
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★★★★☆
“gave best quote and quick”
Written on: 31/08/2012 by zootz (4 reviews written)
found website easy to use and there quotes were cheaper compared to other sites like gocompare etc saved me nearly 300 quid off car insurance i felt so moneysupermarket!!! (read more)
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★☆☆☆☆
“Absolutely terrible service - will never use again”
Written on: 18/07/2012 by mulholland49 (1 review written)
I used moneysupermarket to switch electricity suppliers at the end of a fixed price deal. Site OK to use and selected a deal with OVO; moneysupermarket sent me a confirmation e-mail to say my application had been sent and that I would get a welcome pack within a week. I contacted them today, almost three weeks later, to find out what was going on. We I eventually got through after a long wait, I was told that moneysupermarket don't send applications to OVO but they would check and get back... (read more)
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★★★★★
“good service”
Written on: 25/06/2012 by 1farrington (1 review written)
good service, efficient, told names passed on efficiently. (read more)
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★★★★★
“Application for loan”
Written on: 20/06/2012 by TimBobYk (1 review written)
Very easy to deal with, courteous telephone staff and a result in 10 minutes. Couldn't ask for more! Would easily recommend the service provided, especially with the buying power that MSM have. (read more)
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★★★★☆
“The adviser was friendly, easy to talk and helpful,...”
Written on: 20/06/2012
The adviser was friendly, easy to talk and helpful, which made me feel at easy with talking to her, and was able to put me through to the right person to deal with what I needed, I was pleased that it was quick and easy,I would recommend money supermarket to my family and friends. Thank you. (read more)
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Showing 21 - 30 of 131 Reviews
★★★★★
“great service”
Written on: 20/06/2012
would recomend them to anyone that is looking for this service in the future (read more)
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★★★★★
“Really good friendly staff”
Written on: 19/06/2012
The Lady who I spoke to was very informative, friendly and put me ease. I did not feel intimidated. I was called at the pre-arranged time. Very good service many thanks (read more)
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★★★★★
“very efficient and friendly”
Written on: 08/06/2012
Kat went through all the questions required with no fuss and explained everything very well before handing me over to the advisor with the loan company (read more)
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★☆☆☆☆
“Never Get naything Out Of Using site.”
Written on: 08/06/2012
Every time I have used the site, never got any thing positive out of it, no good results and not worth really trying. (read more)
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★★★★★
“Ten out of ten”
Written on: 06/06/2012
The service I received from yourselves was really good, it was detailed yet quick.Kathryn the lady who delt with my enquiry was really helpful, I couldn't ask for more.I would definatly recommend you to friends and family. (read more)
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★★★★☆
“Very speedy and informative response, they answered...”
Written on: 31/05/2012
Very speedy and informative response, they answered all my queries, more than happy to procede with loan application. Gave me compariable quotes for varying amounts. (read more)
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★★★★★
“Excellent assistance from Telephone Team”
Written on: 25/05/2012 by amtaylor76 (1 review written)
I have been looking for Life and Critical Illness Cover for a new mortgage application. I was called back by one of your phone operatives (Paula Fowler) who walked me through the various options available and suggested wht would best suit my needs. I have managed to save money with the suggested option tabled and have found the whole experience very helpful. A BIG thanks to Paula for taking me through this process. Your team are very helpful and knowledgable in explaining all the... (read more)
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★★★★★
“Great website”
Written on: 24/05/2012
Excellent value for money Great customer service - lovely person to talk to who speaks english!! Best value car insurance quote (read more)
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★★★★★
“The person that phoned me with regards my car was...”
Written on: 23/05/2012
The person that phoned me with regards my car was extremely helpfull and polite. (read more)
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★★★★★
“Conciliation loan”
Written on: 18/05/2012
The service I received at a worrying and confusing time was nothing short of excellent. The lady who answered my call was helpful, polite and very understanding of my problems. The only thing I regret is not having the nerve to do it earlier before things got to much for me. (read more)
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Showing 31 - 40 of 131 Reviews
★★★★★
“homeowner loans”
Written on: 17/05/2012
I contacted money supermarket to find a homeowner loan.I found that the staff i spoke to were very helpful and explained everything well and answered all my questions. (read more)
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★★★★★
“Fast and efficient”
Written on: 17/05/2012
Very clear and concise. Didn't have to wait too long to complete the interviews. (read more)
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★★★★★
“Excellent personal service”
Written on: 16/05/2012 by Benswsrbrick
I called up and explained what I needed. They the shopped around for me and called me back with the best product available at the best price. Excellent service!!!! Really friendly and personal service. (read more)
Visit moneysupermarket.comGuest's Response to Benswsrbrick's Review
Written on: 05/06/2012
minimumI'm sure mean small term, each state sets time period a car iraunsnce policy. companies won't write less six months, earned premium won't take administrative costs.Best thing , a parent add policy a . 're a car, policy minimum time period state, sell car, cancel policy pay cancellation fees.
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★★★★☆
“its simple!”
Written on: 15/05/2012
processs on the net was easy. the response was quick with a good select of products. follow up telephone call from an adviser who was lovely & pleasant, was very relaxed. (read more)
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★★★★☆
“Excellent service”
Written on: 15/05/2012 by suetoombs
Friendly, professional and not pushy. Very happy with the service provided. Would recommend to family and friends. (read more)
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★★☆☆☆
“Advertising brokers rather than companies!!”
Written on: 15/05/2012
I have used money supermarket before with great success but this time I was very disapointment! The site is easy to use but the search results were very poor! Instead of displaying companies that I could get a loan from you advertised BROKERS!!!! I did not reaslise this until I'd spent a long time on the phone to a lady organising my loan, had a credit check...she then informed me of their £1250 broker fee!!!!! This did not include the admin fee associated with the loan!!! If the... (read more)
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★★★★★
“Take the time to review your insurance”
Written on: 14/05/2012
Although I am very adept with the internet, it was still good to speak to a customer advisor and discuss the various options available to me. Only negative was the wait to be connected to an advisor plus the time I had to wait to get connected to the insurance provider who had given the best quote. That said, the savings I will be making on my car insurance far outweigh the negatives. (read more)
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★☆☆☆☆
“rip off artists”
Written on: 12/05/2012
Horrible experience. They ripped me off and I lost 5k. (read more)
Visit moneysupermarket.comJasoncooke93's Comment
Written on: 11/09/2012
Tell us more, people need to know what they get away with.
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★★★☆☆
“loan”
Written on: 11/05/2012
staff very friendly but obviously script trained.Not competitive enough and broker/ lender charges are extortionate.More like loan shark rates than high st (read more)
Visit moneysupermarket.comGuest's Comment
Written on: 05/06/2012
Enabling surfers to play Pac-Man itensad of actually initiating the search they showed up to complete? Taking a stroll through an episode of Burn Notice? Throwing internet on a magical Indian bus? All relatively normal things from one Google, Inc., but it seems that Larry Page's deadpan demeanor is actually covering up quite the character. During the outfit's recent attempt to outbid the likes of Apple, EMC, Ericsson, Microsoft, RIM and Sony for a sliver of Nortel's coveted wireless patent portfolio, Reuters is reporting that Google's plays were... less than conventional. Reportedly, the company bid $1,902,160,540 and $2,614,972,128, better known by mathematicians as Brun's constant and Meissel-Mertens constant, respectively. Funnier still, Google decided to offer $3.14159 billion (you know, pi) when the bidding reached $3 billion. One of the unnamed sources summed up the bizarreness quite well: "Google was bidding with numbers that were not even numbers. It became clear that they...
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★★★★★
“Very Friendly and Helpful”
Written on: 10/05/2012
The whole experience was friendly and helpful, having not used this service before I was impressed. I did not feel patronised or worthless, I was made to feel as though they were there to help not hinder. (read more)
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Showing 41 - 50 of 131 Reviews
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moneysupermarket.com
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Msmcustomerservices's Response to siren220's Review
Written on: 28/09/2012
Hi,
I'm really sorry to hear you're having this problem, but I can assure you moneysupermarket.com does not sell data on to 3rd parties. We take data protection very seriously here and would never allow another company to treat our customers in this way.
You can give us a call on 0845 345 5708 and we will investigate this further.
Kind regards
Alex
Customer Services