Supanet Reviews - www.supanet.com

★★☆☆☆
1.6 / 5
122
22% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Rip Off”

Written on: 05/02/2016 by gary011 (1 review written)

Was with this shower for about 5 years when I decided to leave as takes hours to ring them and service was rubbish they tried to over charge me as said I was still in contract which I was not so asked them to send me a bill which they refused to do and would only take payment over the phone what a waste of space, I believe that the office is based overseas Cyprus ?so probably not even paying tax in the UK… Read Full Review

Shadwell36's Response to gary011's Review

Written on: 06/02/2016

Don't let Supanet pressure you into removing this review. I would record all calls you make to them as a precaution.

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★☆☆☆☆

“Promises, promises, promises.”

Written on: 23/12/2015 by Mugno1 (1 review written)

Have been with this shower for over 15 years & have never known the service to be as bad as it is now. I wait ages for them to answer the phone & can never speak to the person I had spoken to previously. Everyone makes promises but no action is taken. Had the misfortune to sign up for another 18 months with fibre broadband. Got something wrong at their end & I had download speed of 0.7! Paid £30 for new modem & they sent the wrong one, phoned up & eventually got the correct item. Need to keep… Read Full Review

Shadwell36's Response to Mugno1's Review

Written on: 24/12/2015

I took the precaution of recording all calls to Supanet after being conned into renewing a contract that didn't need renewing.
They will probably complain about this review in order to try and get it removed, don't let them pressurise you into removing it.

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Shirleywilliamson's Response to Mugno1's Review

Written on: 03/02/2016

My friend aged 90 could not get through to anybody on the phone to cancel within the 14 day cooling off time plus they changed his phone number without asking i could not connect to the internet he has now after 3rd week managed to cancel and now has a bill for £200 so unprofessional hope he gets advice from his solicitor.

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★☆☆☆☆

“Supanet - is also Tim Talk in new clothes”

Written on: 22/09/2015

Time Talk - This company is Supanet wrapped up in new clothes. Same service teams and answer machines as Supanet. I would guess that because Supanet is a poor ISP and has such a bad reputation they have had to make things appear all ok with this new company. I am contracted with Supanet and have such a poor download speed (0.70) unheard of really in this day and age. Traffic management still exists. BT informs me that the provider information they hold is non other than Time Talk. So with a… Read Full Review

Shadwell36's Comment

Written on: 21/10/2015

Supanet /TimeTalk will probably complain about this review, as they did with me. Don't let them pressurise you into removing it.
I would record all calls with them as a precaution.

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Sweynseye's Comment

Written on: 27/10/2015

Had exactly the same problems with this company. My speed was constant at 0.5 mbps. Absolutely ridiculous.Totally fed up with complaining to them.Left recently with three months of my two year contract left. Just couldnt stick it any longer. Had to pay an early cancellation fee and return my router (priceless). Then they tell me the router was not returned. Luckily i kept my proof of posting certificate which i attached to an e-mail and sent it to them. Have not heard anything since (two weeks ago). I have made several complaints to OFCOM about Supanet. All are still on file and i would not hesitate to activate them if they continue harassing me. AVOID THIS COMPANY.

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★☆☆☆☆

“Stay away”

Written on: 30/08/2015 by idBurke284 (1 review written)

Problems from day one. Slow internet speeds. Promise there good as BT. Having problems with router. Try phoning them Took me half an hour to get through to them. Did 3 speed test and was shocked. To find out supanet was giving me the worst Internet ever! Cost me £240. To get away from them and have leave me with no internet for 2 weeks but the funny thing is my phone line still works… Read Full Review

Shadwell36's Comment

Written on: 01/09/2015

Supanet will probably complain about your review, don't let them pressurise you into removing it.

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★☆☆☆☆

“Unbelieveable... The worst service i have ever received”

Written on: 01/08/2015 by McKinnon209 (1 review written)

From the moment we signed up it has been nothing but trouble. It took them 3 months to install which we paid at normal rate. The phone number changed all the time, then they never answer the phone. Would be on hold for hours... Then I waited 18 months with unsatisfactory internet. When I cancelled they still charged me £60 cancellation fee. I begrudgingly rang to pay the final amount and as soon as the payment went through they hung up!!!! Shocking shocking service. Stay well away!!!… Read Full Review

Shadwell36's Comment

Written on: 03/08/2015

Supanet will probably complain about your review, don't let them pressurise you into removing it.

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★★☆☆☆

“supanet lock in or pay up”

Written on: 08/07/2015 by Stonebm8 (1 review written)

11 years i have been with supernate, every 18 months i had to negotiate a new deal, lazy i suppose but having terrible service this final year i decided to leave, .they already gave me broadband infinity fibre using bt line , so i left and went to bt, who informed me i did not need a migration code, as they were the ones providing so there would be no problem. supernate then charged me £35 for leaving, threatening legal action. their service and phone lines are terrible, don't bother with… Read Full Review

Mactricky's Comment

Written on: 27/07/2015

ive taken them to the ombudsman ........... ECT,s debiting my account after leaving and refusing to refund....

try BT direct...........apart form the help line number, they are great

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Sweynseye's Comment

Written on: 27/10/2015

They tried the £35 charge on me too. I checked with OFCOM before i paid it and they told me it was not legal for companies to make this charge any longer. Complained to Supanet,and guess what,it was removed from my final bill.Worst company EVER. Stay away from them.

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★☆☆☆☆

“review of supanet..... ”

Written on: 02/03/2015 by JaslynSimmons (1 review written)

signed up to supanet from sky feb 2014......... now poor speeds.........hours spent over months on the phone trying to get right. july 2014.....eventually succumbed to the fact ill have to stay with them until my contract runs out in feb 2015 BUT, September 2014.... price increase, "if you are affected you can cancel" i call they said "im not affected" "you can not cancel without ECT".... testes hours on the phone again trying again to get a better speed......... feb 2015 comes… Read Full Review

Mactricky's Comment

Written on: 27/07/2015

UPDATE
Supant are refusing to issue me a refund for the days they have charged me for when BT had taken over my account............

they charge a month in advance, BT took over 7 days after the bill run, i should be credited for 21 days line rental and BB service.

WORST COMPANY ive ever dealt with. they just take your money..........

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★★★★★

“Good Value + UK Help”

Written on: 06/01/2015 by davetate54 (1 review written)

I needed a new phone line and BB so googled BT and ended calling supernet and they said i could save money if i went with them, the deal seemed good and the sales bloke was helpful in explaining how to setup a new line with free calls and cheap BB £1.99 p/m for first 3 months. Got a new router and tried plugging it in but it wasnt connecting so called supanet and got a nice bloke who talked me through step by step on how to fix, i had plugged the cable in wrong port !. So far so good, the… Read Full Review

Sweynseye's Response to davetate54's Review

Written on: 09/06/2015

Do you work for Supanet by any chance ???

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Shadwell36's reply to Sweynseye's Comment

Written on: 14/06/2015

Agree with you on that one Sweynseye, funny how several "good" reviews appeared after a few bad one's were removed, probably because Supanet complained as they did with mine.

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Superpoor's Response to davetate54's Review

Written on: 22/09/2015

They are also trading as Time Talk

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Mactricky's Response to davetate54's Review

Written on: 27/07/2015

good luck ............
i found them horrendous, especially when they over charge you .............. and you want to leave......... watch out for the ECTs

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★☆☆☆☆

“worse ever company for sorting out problembs”

Written on: 22/11/2014 by 79Atkinson (1 review written)

supanet has been the worse company ever they do not sort out problems they make them worse so much so I had to termanate contract early to a provider with better services… Read Full Review

Superpoor's Comment

Written on: 22/09/2015

They are also trading as Time Talk

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★☆☆☆☆

“Supanet and their Practices”

Written on: 31/10/2014 by 214Fitzpatrick (1 review written)

WATCH the billing dept. with a keen eye as they are constantly changing the price of your account. So many times I have had to phone them and get the bill changed to the correct amount with meaningless apologies. Also when traffic builds up in the afternoon so will the line you're on, slowing down to turnoffable speeds… Read Full Review

Superpoor's Comment

Written on: 22/09/2015

They are also trading as Time Talk

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★☆☆☆☆

“Wish i had never heard of them”

Written on: 06/10/2014 by NataleeMcKnight (1 review written)

My bill goes up every month, just received this months and its £57 for telephone and broadband. Thank goodness i cancelled my direct debit with them. Have been on hold for 40 mins at the mo, make sure you use their freephone no.Will be cancelling contract… Read Full Review

Superpoor's Comment

Written on: 22/09/2015

They are also trading as Time Talk

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★★★★★

“good broadband for average people ”

Written on: 21/08/2014 by fionafeefee (1 review written)

Been on supernet for a few months now and been asked to leave a honest review so far its been preety good quite reliable and staff are from uk whch is good for me as i am hard of hearing prices do go up once a year but i cant be bothered to change and its only a few quid. So i would recommend if you want broadband that doesnt come with people cold calling you to upgrade to this stupid tv box or another router does my head in when i was with sky… Read Full Review

Sweynseye's Response to fionafeefee's Review

Written on: 09/06/2015

Another Supanet employee ??

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Shadwell36's reply to Sweynseye's Comment

Written on: 14/06/2015

Probably!!! Wait till you try to leave.

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Superpoor's Response to fionafeefee's Review

Written on: 22/09/2015

They are also trading as Time Talk

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★★★★☆

“Supanet Cancellation. - Antics stink”

Written on: 16/08/2014 by steve_clarke (1 review written)

Cancelled Supanet and transferred to BT October 2013. Pain to Cancel and retrieve Mac code, usual antics of hanging you on phone for 40 minutes before answering. I was warned in advance of their ways of conducting this side of their business so stayed calm. June 2014 £99 sucked out of my bank account by you know who "SUPANET". Stayed cool again on phone. Oh... I owed them for non return of a Router , which I explained to them I had never ordered and been supplied with. After convincing them… Read Full Review

Superpoor's Response to steve_clarke's Review

Written on: 22/09/2015

They are also trading as Time Talk

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★☆☆☆☆

“I was with Supanet for eleven years, during which time...”

Written on: 13/08/2014 by Carolina190 (1 review written)

I was with Supanet for eleven years, during which time they continually changed my contract but never sent me any details or terms and conditions. I cancelled my contract with them last November (2013) and they charged me for the months left on the contract amounting to £112.74. I also put the cancellation in writing. They have now taken two separate amounts from my bank account (August 2014) (which according to the bank they are unable to stop) amounting to £160.08. When I contacted them by… Read Full Review

Superpoor's Comment

Written on: 22/09/2015

They are also trading as Time Talk

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★☆☆☆☆

“Do not go anywhere near this ISP ”

Written on: 07/08/2014 by dickyuk8 (1 review written)

I had been with Supanet for about 10 years no real problems apart from they kept adding things to my BILL i had to get in touch with them and they removed them ..you have to check everything on your bill as they sneak things on it last month thy added a "wireless router" to my bill for £99.00 I had not asked for it or recieved it and i didnt want or need it ..I decided enough was enough and took up BT's offer of broardband this is when the problems started they were nasty on the phone when i… Read Full Review

Unto's Response to dickyuk8's Review

Written on: 17/09/2014

I can only agree with this review. I have asked for the mac code and the operator became very abusive refusing to provide the mac unless I paid the £55 to leave the contract early which I would not be doing. I have contacted ofcom and they are contacting them.

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Superpoor's Response to dickyuk8's Review

Written on: 22/09/2015

They are also trading as Time Talk

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★☆☆☆☆

“Supanet reply to webmail being down”

Written on: 31/05/2014 by KeeganCraig (1 review written)

All I can say is what supanet said to me and I quote: "In our continuing efforts to improve the service we provide to our customers, we are currently upgrading our e-mail servers to improve the speed and reliability of our email system. Due to the size and complexity of the upgrade, our e-mail service will be temporarily unavailable for 24 - 48 hours...: "… Read Full Review

Peterg234's Comment

Written on: 03/06/2014

It was 3 days in the end.....

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Superpoor's Comment

Written on: 22/09/2015

They are also trading as Time Talk

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★★★★★

“supanet fibre is great + better online gaming pings”

Written on: 14/05/2014 by wailee44 (1 review written)

Hi, got an email flyer from supanet to upgrade to supanet fibre using bt network with good deal at £14.99 and cheap line rental for 6 months. Had to wait a few weeks for installation but now you can see the difference, great for streaming tv shows and downloading xbox content. i am also getting better pings for my cod / titanfall lan games which means more kills and a better leader board ranking!! No wonder i was losing for so long, all of the uk needs to be on fibre… Read Full Review

Superpoor's Response to wailee44's Review

Written on: 22/09/2015

They are also trading as Time Talk

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★★★★★

“Supanet cheap calls to india!!!”

Written on: 25/04/2014 by khanmaster (1 review written)

Just joined supanet and been contact if I can leave a review if happy so I forced ricky sales to get me a good deal on calls to india and free uk calls plus a fairly good 500min mobile package, plus cheap line rental. Think I got a good deal and calls are clear and internet seems ok and router auto sets up itself… Read Full Review

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★★★★☆

“supernet ok just like all the rest i have used”

Written on: 24/04/2014 by mariepretty (1 review written)

been on supanet for a year and they behave just like all the other companies i have been with the price is really cheap then after 6 7 months goes back to the same you were paying with your last provider. the speeds are good though same as bt and even the uk support have been ok when i had issues, just have to wait awhile to get through. the best thing is they dont annoy you with any promotional letters calls emails upgrades mobile phone deals tv deals like virgin and sky did to me. if you pay… Read Full Review

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★★★★☆

“Free new bt phone line from supanet for my new golfshop!!”

Written on: 17/04/2014 by golfpro999 (1 review written)

Just moved into a new building in london for my new golfshop and i needed a new bt line so google cheap bt line and came across ad for supanet. After 20 minutes of banter between me and shaz the salesperson i managed to get him to install a new bt phone line if i took calls and broadband + mobile minutes package. Everything is working fine and got a new router upgrade and wifi powerbooster to boost the wifi to my upper office very fast now on my ipads and phones. Worth pushing the sales to get… Read Full Review

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