Supanet Reviews - www.supanet.com

★★★☆☆
2.5 / 5
208
43.3% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Webmail”

Written on: 23/06/2017 by Taylorli437 (1 review written)

Like a previous review I have had Supanet webmail for several years and suddenly it was suspended-without any notice and time to inform my users of a change of email supplier.The account has been closed with no access to previous emails. Very poor service. Their future charges for the service is exhorbitant… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 22/06/2017 by ibbo000 (1 review written)

Have had a free email address (nothing more) with this company for 13 years and yesterday received 30 identical emails dated 2014 although it is 2017 saying that my email account had been suspended and to call a contact number. Very dubious about the number and wondered if my account had been hacked but no. Supanet had decided with no prior warning whatsoever to suspend my account unless I agreed to pay £90 per year for the privilege of accessing my own emails!!!. I asked how they could… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 12/06/2017 by Hooverka40 (1 review written)

Do not sign up to this company. I have had nothing but hastle from them was suppost to be set up on the 6th june then said it would be the 20th. Said my phone line was live which it is not. Every time we call we are kept on hold for 1 to 2 hours. Phoned them to cancel and they are sayin i need to pay 114 pounds which i am not paying as i have recieved no phone or internet from them… Read Full Review

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★☆☆☆☆

“never again”

Written on: 12/05/2017 by 275Briggs (1 review written)

slow speeds until you ring ,then it speeds up for a month or two ,,,then slows down again,,,then its offer time ,,,upgrade to thisand that ...aslong as they get more money fom you… Read Full Review

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★☆☆☆☆

“DO NOT USE SUPANET”

Written on: 21/04/2017 by 273Pittman (1 review written)

Was duped into believing i was on the phone to BT when actually it was supanet! broadband speeds are terrible and when you speak to a customer service advisor they are rude and dismissive. I have requested to terminate my contract under my 14 day cooling off period which is written in my contract and now been told i have to pay £245. If you are reading this and thinking of using Supanet, please take my advice and stay clear!… Read Full Review

Shadwell36's Comment

Written on: 28/04/2017

This company will extract money from you any way they can.

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Col197's Comment

Written on: 09/07/2017

The exact same thing happened to my elderly parents. I was present when they phoned thinking they where speaking to bt. They had phone on speaker so i myself heard the entire call. A lady named Cloe dealt with call. My parents said that they want to move from sky to you bt, asked for a price to move service over and get bt openreach tv installation. Cloe said yes we can do all that then gave a very low price. I was suspicious of price so i asked is this actually bt my parents are speaking with? Then Cloe said we are part of bt supanet. I then whilst on phone googled supanet. They are not part of bt at all. I told my parents not to agree to anything and asked them to end conversation. I then phoned bt and they relayed back to me that supanet are nothing to do with bt at all. Sneeky i think.

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Cheryph's Comment

Written on: 17/05/2017

they did the same to us. they are fraud. they pretend to be working with sky. their broadband is really really bad; they set up 2 direct debit without our consent. they change our land line without our consent. pls stay off supanet. they still claim we owe them £245 after we cancelled within the 14days cool off period.

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★☆☆☆☆

“Don't sign up ”

Written on: 10/03/2017 by GabrielaPeterson (1 review written)

Absolutely shocking service rude members of staff also not getting what I pay for broken one of our tellies also remote popped in wife's hands no good please don't sign up!!! They will leave you with a head ach and not care! Words through on ear and out the other! False advertising and shocking… Read Full Review

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★★★★★

“Five star all the way!”

Written on: 13/01/2017 by Stewartel360 (1 review written)

I have used Supanet for about twenty years and have always been well served. Had their WiFi now for two years and again have been well served. When I had a problem I had contact with a service person who sorted the problem on a few minutes and the call was free. Cannot recommend them highly enough… Read Full Review

Sweynseye's Comment

Written on: 27/02/2017

Do you work for them? When i was a customer (no longer thank god),my phone calls were always put on hold for at least 30 mins. Absolutely the worst company i have ever had the misfortune to deal with. I would NEVER recommend them in a million years!!!! Good luck.

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★☆☆☆☆

“Avoid ”

Written on: 01/01/2017 by Stiles1994 (1 review written)

Internet was always bad, only 1 person in the house hold could be on the internet at a time, I told them we had this issue and they said we had a old cable and they can sort it out free of charge but we needed to enter into new contract. Wish I never used them, I'll never recommend supanet. Such a bad choice to choose them. … Read Full Review

Sweynseye's Comment

Written on: 27/02/2017

Same here,pathetic company and service.

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★★★★★

“Help ”

Written on: 22/11/2016 by Holman366 (1 review written)

Wonderful help and efficient service from a wonderful agent. I feel confident that my query has been dealt with… Read Full Review

Shadwell36's Comment

Written on: 28/04/2017

Do you work for Supanet?

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★★★★☆

“Live chat. A good way to contact Supanet”

Written on: 17/11/2016 by Alyvia412 (1 review written)

Live chat is a much faster way of contacting Supanet than a phone call. A very good service. Thanks… Read Full Review

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★★★★★

“Help with WPS enabling on the router”

Written on: 16/11/2016 by Jamesblanchard423 (1 review written)

A huge thanks to *** and the supanet team on live chat today. *** sorted out our ongoing problem with trying to connect wireless printers and wireless booster by enabling our WPS button on our router. We had tried connecting various things to the router without knowing that the this button needs enabling first. Thanks again, keep up the great work … Read Full Review

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★★★★★

“Quick”

Written on: 09/11/2016 by wsHanley77 (1 review written)

The service is fast and efficient, thankyou for the help… Read Full Review

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★★★★★

“Better system now”

Written on: 07/11/2016 by mccafferty (1 review written)

I used to wait 1/2 an hour to get through and used to be so stressed thast this system is better. I just want to get my 1571 back asap and so that people can leave me messages again. I felt at ease after the call and hope the system can only get better and better. I been a customer over 10 years and still have stuck it ut with you even when I been a bit stressed. We learn from things and we improve by both good and bad appraisals. I also have other services from you which is the Ink Club which… Read Full Review

Mccafferty's Response to mccafferty's Review

Written on: 07/11/2016

Over the years the service was poor and as I said in the review had to wait along time on the phone to be answered. They certainly have taken note of past experiences and as they say the proof of the pudding is in the eating! Only time will tell and I wait to see if all that I asked for will be done?

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Supanetcs's reply to Mccafferty's Comment

Written on: 08/11/2016

Hello, please let us know if you're having any issues using 1571 answerphone. I trust this has now been resolved for you, but if for any reason it hasn't please don't hesitate to contact us on live chat again.

Many thanks for your review and your kind comments :)

Supanet Customer Service

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★★★★★

“very fine service”

Written on: 06/11/2016 by Whalentq158 (1 review written)

I have been given very good and prompt information. i have received kind and courteous service… Read Full Review

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★★★★★

“Great service”

Written on: 05/11/2016 by Emmanuel68 (1 review written)

Tang with a speed issue and was dealt with immediately. A fantastic service… Read Full Review

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★★★★★

“Response to query”

Written on: 05/11/2016 by TonyDowling1968 (1 review written)

A first rate response. This is the first time I have used the chat contact and it proved much better than the phone. My account overcharge was identified and dealt with promptly and my broadband speed adjusted with apparent success. Thank you… Read Full Review

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★★★★☆

“Review of my broadband speed”

Written on: 04/11/2016

Living in a rural area I am concerned that my broadband speed is less than 2Mps. A chat confirmed that Supanet could not currently offer an increased speed to the area but confirmed that no cancellation charges would apply if I decide to move to a radio broadband package… Read Full Review

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★★★★★

“Great service!”

Written on: 04/11/2016 by Deanna1946 (1 review written)

Very helpful and rapid response! I was responded to immediately and the response was friendly and professional. Our options were laid out simply and we were able to change our plan easily. We are grateful, thank you!… Read Full Review

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★★★★★

“Extremely helpful”

Written on: 03/11/2016

the guy I spoke to was very thorough and extremely helpful. Quickly spotted the problem and all done very quickly and smoothly… Read Full Review

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★★★★☆

“Easy access to Support”

Written on: 01/11/2016

Had a query about a charge on my phone bill. Sent an email, then telephoned. Quick and easy response on the phone in less than 2 mins. Email response following day, both of which resolved the issue to my satisfaction. Been with Supanet for years, on the rare occasions I have needed help it has been easy to get and solved my query in one go. Have read many reviews that give Supanet a bad press but I have no complaints about lack of service or difficulty in contacting the right department… Read Full Review

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