Supanet Reviews - www.supanet.com

★★★☆☆
2.6 / 5
202
45% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Compare Supanet Reviews with the Best Email Address Sites at Review Centre. Have you experienced Supanet.com Internet Provider and want to tell others about your opinion well why not write your Supanet.com Review here, it can be about anything, positive or negative, whether its te Supanet Hompage or Supanet WebMail you can express yourself at Review Centre. Maybe you are just looking to compare www.supanet.com with the best email address sites, we offer reviews written by real consumers on Supanet.com.
? Ask our helpful community of experts about this product or company
Supanet www.supanet.com - Ask a question now

Media Gallery for Supanet www.supanet.com

Supanet www.supanet.com
Supanet www.supanet.com
Supanet www.supanet.com
Supanet www.supanet.com
Supanet www.supanet.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Five star all the way!”

Written on: 13/01/2017 by Stewartel360 (1 review written)

I have used Supanet for about twenty years and have always been well served. Had their WiFi now for two years and again have been well served. When I had a problem I had contact with a service person who sorted the problem on a few minutes and the call was free. Cannot recommend them highly enough… Read Full Review

Report this review
★☆☆☆☆

“Avoid ”

Written on: 01/01/2017 by Stiles1994 (1 review written)

Internet was always bad, only 1 person in the house hold could be on the internet at a time, I told them we had this issue and they said we had a old cable and they can sort it out free of charge but we needed to enter into new contract. Wish I never used them, I'll never recommend supanet. Such a bad choice to choose them. … Read Full Review

Report this review
★★★★★

“Help ”

Written on: 22/11/2016 by Holman366 (1 review written)

Wonderful help and efficient service from a wonderful agent. I feel confident that my query has been dealt with… Read Full Review

Report this review
★★★★☆

“Live chat. A good way to contact Supanet”

Written on: 17/11/2016 by Alyvia412 (1 review written)

Live chat is a much faster way of contacting Supanet than a phone call. A very good service. Thanks… Read Full Review

Report this review
★★★★★

“Help with WPS enabling on the router”

Written on: 16/11/2016 by Jamesblanchard423 (1 review written)

A huge thanks to *** and the supanet team on live chat today. *** sorted out our ongoing problem with trying to connect wireless printers and wireless booster by enabling our WPS button on our router. We had tried connecting various things to the router without knowing that the this button needs enabling first. Thanks again, keep up the great work … Read Full Review

Report this review
★★★★★

“Quick”

Written on: 09/11/2016 by wsHanley77 (1 review written)

The service is fast and efficient, thankyou for the help… Read Full Review

Report this review
★★★★★

“Better system now”

Written on: 07/11/2016 by mccafferty (1 review written)

I used to wait 1/2 an hour to get through and used to be so stressed thast this system is better. I just want to get my 1571 back asap and so that people can leave me messages again. I felt at ease after the call and hope the system can only get better and better. I been a customer over 10 years and still have stuck it ut with you even when I been a bit stressed. We learn from things and we improve by both good and bad appraisals. I also have other services from you which is the Ink Club which… Read Full Review

Mccafferty's Response to mccafferty's Review

Written on: 07/11/2016

Over the years the service was poor and as I said in the review had to wait along time on the phone to be answered. They certainly have taken note of past experiences and as they say the proof of the pudding is in the eating! Only time will tell and I wait to see if all that I asked for will be done?

Reply to this comment

Supanetcs's reply to Mccafferty's Comment

Written on: 08/11/2016

Hello, please let us know if you're having any issues using 1571 answerphone. I trust this has now been resolved for you, but if for any reason it hasn't please don't hesitate to contact us on live chat again.

Many thanks for your review and your kind comments :)

Supanet Customer Service

Reply to this comment
Report this review Read 2 Comments
★★★★★

“very fine service”

Written on: 06/11/2016 by Whalentq158 (1 review written)

I have been given very good and prompt information. i have received kind and courteous service… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 05/11/2016 by Emmanuel68 (1 review written)

Tang with a speed issue and was dealt with immediately. A fantastic service… Read Full Review

Report this review
★★★★★

“Response to query”

Written on: 05/11/2016 by TonyDowling1968 (1 review written)

A first rate response. This is the first time I have used the chat contact and it proved much better than the phone. My account overcharge was identified and dealt with promptly and my broadband speed adjusted with apparent success. Thank you… Read Full Review

Report this review
★★★★☆

“Review of my broadband speed”

Written on: 04/11/2016

Living in a rural area I am concerned that my broadband speed is less than 2Mps. A chat confirmed that Supanet could not currently offer an increased speed to the area but confirmed that no cancellation charges would apply if I decide to move to a radio broadband package… Read Full Review

Report this review
★★★★★

“Great service!”

Written on: 04/11/2016 by Deanna1946 (1 review written)

Very helpful and rapid response! I was responded to immediately and the response was friendly and professional. Our options were laid out simply and we were able to change our plan easily. We are grateful, thank you!… Read Full Review

Report this review
★★★★★

“Extremely helpful”

Written on: 03/11/2016

the guy I spoke to was very thorough and extremely helpful. Quickly spotted the problem and all done very quickly and smoothly… Read Full Review

Report this review
★★★★☆

“Easy access to Support”

Written on: 01/11/2016

Had a query about a charge on my phone bill. Sent an email, then telephoned. Quick and easy response on the phone in less than 2 mins. Email response following day, both of which resolved the issue to my satisfaction. Been with Supanet for years, on the rare occasions I have needed help it has been easy to get and solved my query in one go. Have read many reviews that give Supanet a bad press but I have no complaints about lack of service or difficulty in contacting the right department… Read Full Review

Report this review
★★☆☆☆

“Loss of Internet/telephone availability”

Written on: 01/11/2016 by Lyndhurst41 (1 review written)

My internet access was cut off due to a system error responsible to Supanet. I was without telephone or internet access of any kind for 23 days. I had informed supanet that both my Wife and I are disabled and relied heavily on the telephone. I was told that I would have priority service for reconnection nevertheless it took over 3 weeks to regain access. Even then I was given a different number to my original which I had for over 50 yrs and had numerous calls from 118118 saying that supanet… Read Full Review

Report this review
★★★★★

“Billing enquiry”

Written on: 01/11/2016 by Dowlingyu348 (1 review written)

Contacted Supanet via Livechat re a price increase. Operator confirmed identity and dealt with enquiry quickly and efficiently, providing necessary advice to resolve the enquiry. I found the Live Chat function to be excellent… Read Full Review

Report this review
★★★★★

“Live Chat Great!”

Written on: 29/10/2016 by 1983Baldwin (1 review written)

Used Live Chat for the first time - worked great, thanks to the person I dealt with !… Read Full Review

Report this review
★★★★☆

“problems with caller display”

Written on: 29/10/2016 by Healy297 (1 review written)

have been trying to have caller display added to my account for three weeks by chat lines and e mail without success see what todays promises yield… Read Full Review

Report this review
★★★★★

“QUICK REPLY”

Written on: 28/10/2016 by Stokes1972 (1 review written)

GREAT RESPONSE QUICK SERVICE… Read Full Review

Report this review
★★★★☆

“Accesse to my account”

Written on: 27/10/2016 by Londyn398 (1 review written)

The operator tried to sort my problem out… Read Full Review

Report this review
overview