Supanet Reviews - www.supanet.com

★★☆☆☆
1.7 / 5
23% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“good broadband for average people ”

Written on: 21/08/2014 by fionafeefee (1 review written)

Been on supernet for a few months now and been asked to leave a honest review so far its been preety good quite reliable and staff are from uk whch is good for me as i am hard of hearing prices do go up once a year but i cant be bothered to change and its only a few quid. So i would recommend if you want broadband that doesnt come with people cold calling you to upgrade to this stupid tv box or another router does my head in when i was with sky… Read Full Review

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★★★★☆

“Supanet Cancellation. - Antics stink”

Written on: 16/08/2014 by steve_clarke (1 review written)

Cancelled Supanet and transferred to BT October 2013. Pain to Cancel and retrieve Mac code, usual antics of hanging you on phone for 40 minutes before answering. I was warned in advance of their ways of conducting this side of their business so stayed calm. June 2014 £99 sucked out of my bank account by you know who "SUPANET". Stayed cool again on phone. Oh... I owed them for non return of a Router , which I explained to them I had never ordered and been supplied with. After convincing them… Read Full Review

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★☆☆☆☆

“I was with Supanet for eleven years, during which time...”

Written on: 13/08/2014 by Carolina190 (1 review written)

I was with Supanet for eleven years, during which time they continually changed my contract but never sent me any details or terms and conditions. I cancelled my contract with them last November (2013) and they charged me for the months left on the contract amounting to £112.74. I also put the cancellation in writing. They have now taken two separate amounts from my bank account (August 2014) (which according to the bank they are unable to stop) amounting to £160.08. When I contacted them by… Read Full Review

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★☆☆☆☆

“Do not go anywhere near this ISP ”

Written on: 07/08/2014 by dickyuk8 (1 review written)

I had been with Supanet for about 10 years no real problems apart from they kept adding things to my BILL i had to get in touch with them and they removed them ..you have to check everything on your bill as they sneak things on it last month thy added a "wireless router" to my bill for £99.00 I had not asked for it or recieved it and i didnt want or need it ..I decided enough was enough and took up BT's offer of broardband this is when the problems started they were nasty on the phone when i… Read Full Review

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★☆☆☆☆

“Supanet reply to webmail being down”

Written on: 31/05/2014 by KeeganCraig (1 review written)

All I can say is what supanet said to me and I quote: "In our continuing efforts to improve the service we provide to our customers, we are currently upgrading our e-mail servers to improve the speed and reliability of our email system. Due to the size and complexity of the upgrade, our e-mail service will be temporarily unavailable for 24 - 48 hours...: "… Read Full Review

Peterg234's Comment

Written on: 03/06/2014

It was 3 days in the end.....

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★★★★★

“supanet fibre is great + better online gaming pings”

Written on: 14/05/2014 by wailee44 (1 review written)

Hi, got an email flyer from supanet to upgrade to supanet fibre using bt network with good deal at £14.99 and cheap line rental for 6 months. Had to wait a few weeks for installation but now you can see the difference, great for streaming tv shows and downloading xbox content. i am also getting better pings for my cod / titanfall lan games which means more kills and a better leader board ranking!! No wonder i was losing for so long, all of the uk needs to be on fibre… Read Full Review

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★★★★★

“Supanet cheap calls to india!!!”

Written on: 25/04/2014 by khanmaster (1 review written)

Just joined supanet and been contact if I can leave a review if happy so I forced ricky sales to get me a good deal on calls to india and free uk calls plus a fairly good 500min mobile package, plus cheap line rental. Think I got a good deal and calls are clear and internet seems ok and router auto sets up itself… Read Full Review

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★★★★☆

“supernet ok just like all the rest i have used”

Written on: 24/04/2014 by mariepretty (1 review written)

been on supanet for a year and they behave just like all the other companies i have been with the price is really cheap then after 6 7 months goes back to the same you were paying with your last provider. the speeds are good though same as bt and even the uk support have been ok when i had issues, just have to wait awhile to get through. the best thing is they dont annoy you with any promotional letters calls emails upgrades mobile phone deals tv deals like virgin and sky did to me. if you pay… Read Full Review

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★★★★☆

“Free new bt phone line from supanet for my new golfshop!!”

Written on: 17/04/2014 by golfpro999 (1 review written)

Just moved into a new building in london for my new golfshop and i needed a new bt line so google cheap bt line and came across ad for supanet. After 20 minutes of banter between me and shaz the salesperson i managed to get him to install a new bt phone line if i took calls and broadband + mobile minutes package. Everything is working fine and got a new router upgrade and wifi powerbooster to boost the wifi to my upper office very fast now on my ipads and phones. Worth pushing the sales to get… Read Full Review

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★★★★☆

“Cheap bt line rental and 1.99 internet”

Written on: 09/04/2014 by miles1977 (1 review written)

Was looking on google for a new internet deal and ended up calling supanet by just searching on my mobile but it ended well, got a good deal on line rental 13.49 and 6 months broadband 1.99 with a reasonable download limit, happy so far even got caller display and free uk calls, the advises are calm and have a clear yorkshire style voice which helps when getting the internet on. First few bills have been ok, there are few extra products i dont remember agreeing to but like antivirus they are… Read Full Review

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★★★★★

“Were ok but now on supanet fibre alot faster!”

Written on: 03/04/2014 by scotjohn666 (1 review written)

Was on supanet 8mb for ages and finally fibre is in my glasgow area, been on fibre for over a month and its well worth the extra money the uk tech team were excellent is showing me how to use my new n router and happy with speeds when streaming films and stuff... if you have supeanet and its slow then upgrade to fiber as i thinks it is on bt fiber network lines but worth the extra few quid for good connection. There website seems faster aswell can login very quick now. 5/5 :)… Read Full Review

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★★★★☆

“cheap calls home to pakistan”

Written on: 26/03/2014 by loumahmood (1 review written)

supanet gave me a good deal on calls to pakistan only 1pence as my husband worked at supanet many years ago but and he is working in lahore, happy and phone rental cheap 13.99 month. Internet good for skype also… Read Full Review

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★☆☆☆☆

“Do not use, ever!!!!!! ”

Written on: 18/03/2014 by Caleb355 (1 review written)

I have been with this company only since November 2013. I had no Internet for 6 week's due to technical issues. When they couldn't fob me off with that any longer they decided there wasn't a technical problem any longer and would turn it back on in 7 days. 14 days later I finally got it switched back on. So out of 4 months of being with them 6 week's was without Internet. I can't wait until the contract… Read Full Review

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★★☆☆☆

“Joined Supanet in the early days of broadband as they...”

Written on: 07/02/2014 by Shadwell36 (1 review written)

Joined Supanet in the early days of broadband as they were good value, after about 8 years I noticed the bill going up. It was only then I was told my usage was capped at 15G,not unlimited as I was under the impression. During a call to see what deals were available I discovered my contract had been renewed during a marketing call, they claimed confirmation had beed sent by 1st class post; why would an ISP send confirmation by post when E-mail is available?. A few months after the contract was… Read Full Review

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★☆☆☆☆

“Fed up”

Written on: 27/01/2014 by Peterg234 (2 reviews written)

I've been with supanet since 1998, until 2 years ago the service was adequate, I only use e-mail/webmail, I was paying 99p/month, they put that up to £1.99, other mail services being free. The response time and reliability is appaulling, I've got excellent linespeed on bbmax through virginmedia superhub, all my other services are fine (fb etc;), invest some money into your service supanet or get out of business! … Read Full Review

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★★★★☆

“Supanet is OK”

Written on: 23/01/2014 by TimRob70 (1 review written)

I have been with Supanet for 2 years now. I receive average speed, increasing during off peak, as is expected. I haven't had any problems with the service, so not had a chance to contact their customer care. 2 years and no problem is a good sign I suppose!… Read Full Review

Johnglover's Response to TimRob70's Review

Written on: 24/01/2014

Wait until you try to get away!

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Albell's Response to TimRob70's Review

Written on: 11/03/2014

In all seriousness, please check the terms of your contract and get in writing when the term ends - they have changed my contract from 18 month to 2 years without permission

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★★★★☆

“Not that bad”

Written on: 16/01/2014 by NicolasD (2 reviews written)

I am surprised to see such negative reviews for Supanet. I have been with them for over a year and so far not faced any major problem. There customer service is not the best but my billing problem was sorted out quite quickly. Maybe it depends on which customer care agent takes your call and I was lucky. As for their internet, the speed does goes down at peak times but so does for nearly every other company. It's still better than my previous provider. So far so good… Read Full Review

Johnglover's Response to NicolasD's Review

Written on: 24/01/2014

Wait until you try to get away!

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★☆☆☆☆

“Treated with contempt”

Written on: 05/10/2013 by Olithedrifter (1 review written)

Rude service agents who don't see t know what they are doing, cancellation requests not carried out, nobody wants to help, by far the worst ever customer service experience I've had. Made bt look efficient. … Read Full Review

Una-G's Response to Olithedrifter's Review

Written on: 12/10/2013

So Sorry to say I totally agree just cannot make sense of their "customer service"

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Johnglover's Response to Olithedrifter's Review

Written on: 24/01/2014

They don't have the word "service" in their vocabulary. They might understand the word "pits" because that is what they are.

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★☆☆☆☆

“Can't wait till the contract ends...”

Written on: 09/09/2013

I've been with Supanet for years. And I mean a long long time. I was upgraded to their fibre optic service paying for up to 40mb download speeds. I've had at times up to 20mb but normally get 10mb's. Support have been quite good to be fair to them, although their was nothing they could do to increase the speed. I can live with that. The issue I have is the lack of service. I've been in touch of late over an unannounced increase to our bill. 6% increase to be precise. I've sent a series of… Read Full Review

Actionnow's Comment

Written on: 19/09/2013

I'm not specifically commenting on this review, but on every bad review on here. They are all accurate; Supanet lie continually whilst being uncontactable, unbelievably rude. I've been through all the same things, including the falsification, overcharging and downright rudeness. My point, though, is where are the regulatory bodies? OFCOM is a waste of space, the Ombudsman says Supanet has to run its business, ISPA can't help because Supanet aren't a member, and Citizens Advice can't suggest any more action. The industry bodies should hang their heads in shame in allowing this activity to continue. Somebody should read all these reviews and TAKE EFFECTIVE LEGAL ACTION against them. Us minions can't do it because we just get pushed around and bullied. OFCOM, OMBUDSMAN, ISPA...YOU NEED TO TACkLE THIS, PEOPLE ARE BEING RIPPED OFF. DO SOMETHING ABOUT IT!!! DONT HIDE BEHIND PLATITUDES.

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Johnglover's Comment

Written on: 24/01/2014

Absolutely totally agree with your comments on Ofcom etc.....I expressed my opinion earlier above before seeing this.....but you have done it much better.
It makes my blood bool that these over funded bodies are so spineless.

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Colingar's Comment

Written on: 03/10/2013

When your contract ends and you change ISPs,make sure you cancel your direct debit. I just left Supanet,last month and have just discovered,they're still billing me. Dreading the polava, I'll probably have to go through,to get my money back.

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★☆☆☆☆

“Close Account”

Written on: 06/08/2013

My charges started to go up. Then had hassle in not able to use the phone for 6 weeks. When I went to cancel, I was told I had taken a new contract out. Which I had not! As a new contract had been made up with out my say so! Scare me with huge amounts of money to cancel. Lucky I had all my paperwork. Sent copies of old contracts. After lots of time and long waits on the phone and when told they would cancel my contract with a £35.00 fee. I waited for the paperwork and nothing came and that… Read Full Review

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