Supanet www.supanet.com Reviews
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Latest Reviews
★☆☆☆☆
“do not”
Written on: 03/05/2013
have been with supanet since 2005 have been over charged with excess down load charges for last 3 months people are great on the phone then do nothing when you put phone down, have agreed a download capacity and everytime the useless billing department denies that my agreement exists have just got on to cancellation department who have promised to sort it out i have actually got them to ring me back and promise to send me an e mail confirming my download limit have had no e mail as yet will... (read more)
★☆☆☆☆
“Avoid this company”
Written on: 23/04/2013
Cusstomer of supanet for 13 years and did not have any major problem - just paid my £13.99 p.m.. Then one month I was debited £35 which I was informed was because I had exceeded my download limit. As I had a written contract confirming no download limit, I complained and was told they had changed my contract (without informing me)and they would not refund any money. On attempting to switch provider they refused to give me a MAC code and demanded payment for the remainder of my 18 month... (read more)
★☆☆☆☆
“Supanet NO”
Written on: 16/04/2013
Do not go near this company. They will sound nice, cheap and friendly but you will get overcharged, ignored, treated like dirt, cut off, charged twice, reconnected with promises it will never happen again, overcharged, ignored etc etc I've been with them years so know the score. I am now going to leave them and will pay more just for consistent and genuine service. Customer service is non existent. You struggle to contact them in the first place. Nobody knows what they are doing. They will... (read more)
★☆☆☆☆
“Suparubbish Internet Provider”
Written on: 06/04/2013 by kerry-rowe
Had been with Supanet for 7 years but they started taking alot of money out of my bank account saying that it was for going over my download allowance, i was always led to believe that i was on unlimited download, so i made the decision to cancel last December i paid them £173 £40 of being a cancellataion fee and the rest was money that they said i owed them i was stupid for paying i just wanted out, they said my mac code would be with me in 5 working days, 5 months on i am still waiting... (read more)
★☆☆☆☆
“Absolute joke”
Written on: 17/02/2013 by MaskofSanity
Internet a lot slower than what I'm paying for, always going off and terrible customer support. Even the name itself is ridiculous. DO NOT USE THIS JOKE OF A COMPANY I'm writing this using my phones Internet because supanets Internet Is down.... (read more)
★☆☆☆☆
“The Pits”
Written on: 12/02/2013
Finally got rid of this unbelievably shocking company. They lie,cheat, threaten if you dare to complain or question. They tell you that you are under contract when you have never seen one. Luckily twelve months ago I managed to get them to send me an agreed contract which I printed as advised by my solicitor. Not once in the twelve months have they charged me the agreed amount, but I left it as advised. Now I have confronted them.They told me it never existed and I am under permanent... (read more)
★☆☆☆☆
“Very Poor Service”
Written on: 05/02/2013
Would not recommend to anyone. Their speed is very slow and unreliable and they take money without authorisation or even informing you. Terible service. Don't use. (read more)
★☆☆☆☆
“suparubbish”
Written on: 03/01/2013
dont go near them, only thing they are good at is lies and deception, as most are saying, they change prices without saying, their billing system is the worst I've seen, their website is poor, and they won't answer the phone. I say get them on Watchdog. If you made an agreement on the phone ask for a copy of the recording. (read more)
★☆☆☆☆
“DO NOT USE SUPANET”
Written on: 17/12/2012 by ads12345 (1 review written)
This has to be the worst company I have ever dealt with! DO NOT GO NEAR! They will overcharge you, you will not get through, they will be rude to you and charge you the earth to leave. (read more)
★☆☆☆☆
“The pits - do not use!”
Written on: 25/11/2012
These guys are sharks! Getting a MAC code off these guys is close to impossible, and this is indicative of their company policy which appears to be to do customers out of as much money as possible and make it as hard as possible to switch away from them. I would strongly recommend to anyone who is considering any ISP to have nothing to do with this organization. They are the worst company I have ever had to deal with. For anyone else trying to escape this company, putting your request for... (read more)
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Showing 1 - 10 of 130 Reviews
★☆☆☆☆
“con artists complete liars”
Written on: 05/11/2012
do not ever ever ever go near them they never answer the phone I have been trying to cancel my account and have resorted to stopping d/d the price goes up with no warning they said in April this year contract length was 18 months WRONG it was 12 months so could not cancel worst internet provider in country (read more)
Chick790's Comment
Written on: 19/11/2012
I've had the same problem. the bloke that eventually answers the cancellations line is arrogant and rude and called me a liar when i insisted i was on a 12 month contract. he said he could prove i'd agreed an 18 month one but when i asked how he wouldn't say. I've just stopped my direct debit because my 12 months is up at the end of this month and they will not be getting anymore money out of me. i'm just gonna wait for the massive bill i get when they realize I've not paid and see what happens. also reported to ofcom
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Chick790's Comment
Written on: 13/12/2012
i was right! even though the billing department confirmed i was on a 12 month contract cancellation insist its 18 months. finally got my MAC but also got a 120 quid bill because i was cancelling before the end of my contract! guess who won't be paying.....i'll reluctantly pay the 40 quid cancellation charge and the 10 quid modem charge (that i thought was supposed to be free when you sign up) but they can whistle for the rest
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★☆☆☆☆
“Speed Lousy, Phone answering worse, Information non...”
Written on: 02/11/2012 by DaveBMills (1 review written)
I have never had a fast broadband connection due to my location in the middle of the Norfolk Countryside. It was worse than normal in July and Supanet informed me it was because my local exchange was being updated and when finished (Aug 7 2012) all would be well. How wrong, the speed did seem to improve when I was able to get connected but it was so unreliable. It became unuseable on the return from my holiday so I started calling again. First I was told it was the BT line, then it was the... (read more)
★☆☆☆☆
“Contact Addresses”
Written on: 21/10/2012 by laslomas (1 review written)
Supanet recently changed their perfectly working (as far as I was concerned) Webmail to a new format. There was an option to keep using the old format, which is what I did. However now that choice has been removed and the new format has been forced upon me. So OK, I know things have to move on, but am absolutely livid as although my folders are there, sent items etc. no contacts or addresses have been migrated to my new Webmail. Or if they have I can'y find them!! Where are they? Has anyone... (read more)
Joangregory's Response to laslomas's Review
Written on: 22/11/2012
I have had the same problem .I hate this new format it is loud brash and nauseous ,,,, And my addresses were,nt migrated either,,total disregard for customers preferences, and no warning that the old page was no longer available,I am gutted.now have to see if I have most of my contacts written down somewhere ?
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Annjefferson's Response to laslomas's Review
Written on: 22/11/2012
I had a similar experience. I also found their new webmail almost impossible to use on my android tablet - can't open all the e-mails and my addresses wouldn't transfer. However, the option to download addresses from the old webmail to the new one is on the new site and this worked instantaneously on my laptop, which uses windows explorer. I no longer use supanet broadband, however, just paid a tenner to keep my e-mail addresses to save me having to contact everyone.
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Laslomas's reply to Annjefferson's Comment
Written on: 23/11/2012
I only use Supanet for email and was happily paying ten pounds annually for the privilege. Last year it changed to 4.99 quarterly, and now it is 10 pounds quarterly just for the email addresses. Like you I paid it. Did you realise it is only for 3 months?
I was so angry and I tried to phone the billing department three times each call of 30 minutes duration and all I got was the piped music. So I emailed them asking them to justify this high charge and after 10 days their response was:
" I accept your comments but cannot remove this charge. You can cancel the account if you choose by giving us notice."
So they don't seem too bothered about pi**ing off their loyal customers!! So now I am seriously thinking I will have to ditch the address I have used for about 16 years that everyone knows and start with a free provider. But it is such a hassle to let everyone know.
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Annjefferson's reply to Laslomas's Comment
Written on: 29/11/2012
So far I haven't had a quarterly charge - not unless they have taken a direct debit without my realising, but I doubt this is the case. I've written thisI'l probably get a bill!
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★☆☆☆☆
“Lost credibility”
Written on: 13/10/2012
I have been with Supanet with about 10 years. I was happy with the Service I received, for several years, but the past 2 or so years has seen the service provided slide drastically. Trying to make contact with them is akin to trying to reach a secret society!! Never any urgency to your enquiries - 3-7 days till you get an e-mail response to your enquiries and 25+ minutes on the phone without any uptake! Over the past few months the ability to view what may not be functioning, ie. webmail,... (read more)
Laslomas's Comment
Written on: 21/10/2012
I have been with Supanet over 20 years and the service gets worse and worse. But when you have had a email address for so long that all friends and relatives know I really do not want to change. But I agree with the opening post that things are going downhill fast. It was useful to be able to have access to the information on whether the service is having problems. It drives me mad trying to contact them only to be told that sorry, their fault, and they are sorting it. Why the heck don't they post a message if this is so???!!!
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★★☆☆☆
“payments”
Written on: 03/10/2012
email today says from November I will be charged 3 monthly for line rental as that is "BT" terms and conditions. As line through Supanet is with Kingston this seems an excuse. No email contact possible, I have to rong an 0845 number and hope someone answers. As others have said my monthly payment seems excessive with additions for various things I have not requested. It is only nervousness at trying to change provider and being left without internet access which has stopped me from changing... (read more)
Malvernjohn's Comment
Written on: 19/10/2012
I have experienced the same problem. As soon as I gave notice I was charged for all sorts of things but the most dramatic was the increase in downloading incurring excess charges. Anyway I bit the bullet & transferred to BT Infinity. Wish I had done it sooner. To cancel it is a freephone number but I have thrown that away. Ask for it as soon as you get through on the 0845 number but be prepared to wait for an answer for up to 30/45 minutes! Good luck.
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★☆☆☆☆
“con artists”
Written on: 03/10/2012
never ever go near these crooked w88nkers. never ever go near these crooked w88nkers (read more)
★☆☆☆☆
“takes your money without aurthorisation”
Written on: 03/09/2012
supanet were aurthorised to take £10 a year from my account but they took £4.99 a month just to use email address (read more)
★☆☆☆☆
“Wouldn't deactivate my email address”
Written on: 22/07/2012
Despite frequent attempts by email address remains active - pretty more customer service and poor band with - overall wouldnt use or recommend again. (read more)
Danny156's Comment
Written on: 26/09/2012
Supanet are useless, I would rather be without internet forever than have to go back with them, you have been warned.
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★☆☆☆☆
“fraudulent company”
Written on: 21/07/2012
I will be contacting the Police regarding unauthorised deduction from my credit card. This company is fraudulent and if you actually get to speak to anyone NEVER make the assumption that they are being truthful. THEY WILL BE LYING.Your money is their only concern ie, robbing you of it. Seriously, be warned. (read more)
★☆☆☆☆
“Quit as soon as possible”
Written on: 04/07/2012
Being charged £70 per month for something we could get for under £10 else where. Customer service is terrible, took 30 minutes waiting every time I wanted to talk to someone. MAC code took about 3 weeks to come. Customer support never follow up on what they said they would do. (read more)
Guest's Comment
Written on: 11/07/2012
I agree with this review. I am in the process of changing provider(16:07:12) and my "good friends" at supanet have turned off my e-mail. They are still happy to bill me up to the end of july but not to provide the service.......nice. My new provider is giving me enhanced services, ie
unlimited download,unlimited calls both local and international etc etc for a fixed fee of £27. Supanet charged £60 plus for an inferior service.
Can't wait to switch.
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Showing 11 - 20 of 130 Reviews
★☆☆☆☆
“ Untrue claims of verbal contract and bullying behaviour”
Written on: 09/06/2012
As I have neighbours who have been with Supanet for 6 years and just left them I have been looking around the internet to see what others are saying about them. My neighbours signed up 6 years ago and at that time had about 7mbps average and unlimited downloads. As pensioners new to the internet and computers they did not do very much, about a couple of hours a week on average. Over the next 5 years they got an annual call from Supanet to ask if they were happy with the service and they said... (read more)
Michaelpatrick's Comment
Written on: 06/08/2012
I am going through a similar hassle. I am trying to obtain a mac no to enable me to move to BT. I used to pay them approx £12.00 a month, now pay nearly £50.00 a month. I have sent them e-mails which bounce back, have tried to phone them but a living person never comes to phone. I have now written to their head office asking for a MAC no in five days. As there has been no communication for several years I do not expect to be held to a contract. These people are a rogue company and I look forward to leaving their clutchs and joining a decent supplier!
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Suzannemjones's Comment
Written on: 07/08/2012
This sounds very odd, I never had a problem contacting them by phone and they agreed very quickly to give me a MAC code as they have no choice but to give you a code. How did your payments get from £12.00 to £50.00 without you having any conversations with them? Surely if there any increases to your direct debit would have been noticed by you and you would have queried it?
Have you agreed to an upgrade at any time? If not have you received an upgrade you have not agreed to - if so you could contact Ofcom or Trading Standards and ask for them to look into it.
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Michaelpatrick's Comment
Written on: 07/08/2012
In reply to Suzannemjones's response. As I stated I was unable to contact them by phone or e-mail. I agree that I should have picked up on spurious charges sooner but they occurred in a period when my wife had died and I had other things on my mind. I did notice increases in direct debits but have not taken any firm action until now.
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★☆☆☆☆
“TERRIBLE SERVICE”
Written on: 18/05/2012
Had a query on my account re overcharges.Contacted billing department who were very rude and unprofessional.Wont let you speak and just talk you down.When challenged advisor became very angry.Avoid this ISP Will never renew contract with them ever again (read more)
★☆☆☆☆
“AVOID AVOID AVOID AT ALL COSTS”
Written on: 12/05/2012
Well where do i start, i altered my contract 12 months ago and it was a 12 month contract so logic tells me i am now free to leave, WRONG not in the world of supanet, i phoned to get my mac code and cancel only to be told you are in a 18 month contract, "o dear i said must be a mistake" as i never have or will agree to contracts longer than 12 months, they wont listen just talk you down, and the advisor i spoke to told me he was paid a vast amount of money for what he did ( must get paid... (read more)
Suzannemjones's Comment
Written on: 07/08/2012
When I demanded a copy of the tape recording of the agreement to a contract they were forced to admit there was no recording. If they haven't told you they are recording the conversation and they haven't explained their terms and conditions, followed by mail or email confirmation of the agreement and terms there is probably no specific contract term. Notify them you are not renewing after the 12 month term you agreed to and demand a mac code. Then cancel your direct debit and send a letter entitled 'account in dispute' and state you are not paying any more money as you do not have a contract beyond 12 months and if they do not agree with that they will have to prove it to you. It's up to them to prove you have an agreement with them, not the other way round!
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★☆☆☆☆
“AVOID THESE COWBOYS”
Written on: 27/04/2012
Cant cancel, wont let you cancel, do not send you a MAC code when required to by law. I've had to go through OFCOM and make complaints to get anywhere. trying to charge me for broadband and calls even though I am no longer with them which is illegal. (read more)
★☆☆☆☆
“STAY WELL CLEAR”
Written on: 12/04/2012 by Liverpool78
Just signed up with these, was the worst thing I did. Tried to cancel but they wouldn't let me even tho I was still in my cooling off period, I rang of com they told me until my line is active (which it isn't) I can cancel but still they won't let me. My contract is for 18months but they have told me if I cancel then I will have to pay the price for the remainder of the contract also if I cancel at 18months I will have to pay £39.99, I can cancel after 24months without any charge, so they... (read more)
Guest's Response to Liverpool78's Review
Written on: 15/04/2012
I also have just managed to leave Supanet. I say 'just managed' because they applied so much pressure when I rang to ask for my MAC code that I gave up one day, and tried again with a firmer stance the next day. All sorts of pledges as to why BT wouldn't be any better, including that they rent lines direct and therefore the service is no different....Anyway, now with BT and my speed has more than doubled AND I have a cheaper service, holding a few BT shares and having registered as a shareholder. I can now use iPlayer effectively, and have BT Fon when I am out and about. They have charged me £39.99 to leave (after 10 years) but I can't be bothered to try to fight it, and wish I'd done it a long time ago!
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★☆☆☆☆
“Terrible”
Written on: 05/04/2012 by Sinatrauk
No stars from me! As with other reviews, I was with Supanet for many years. I changed computer and my modem did not work with Windows 7. When I phoned them for advice they told me I had been paying too little for many months, sent me a new modem for the new computer and without telling me put me on a new contract with no way of getting out for 24 months unless I paid 40 pounds - I had many conversations with very rude call centre staff, was told a manager would call me, this did not happen... (read more)
★☆☆☆☆
“Avoid this company ”
Written on: 29/03/2012 by AlBell (1 review written)
Have been a customer for a about 8 years and have just cancelled. This company added a 4.99 charge to my bill for a warranty service called Supacare which I did not agree to. Unfortunately, I didn't pick this up for about 5 months - the direct debit comes off a joint account which I don't spend too much time analysing. When I phoned they didn't have any evidence of an order and refused to refund more than 2 months (unless I signed up to a new 18 month package with them.) The attitude of the... (read more)
★☆☆☆☆
“THEY ARE AWFUL”
Written on: 09/03/2012
I have been with them for 7 years and have tried three times to cancel. In 2010 the guy on the phone was so rude that if he had been physically in front of me, I may have punched him! In 2011 they told me I would have to pay £40 to cancel, but then offered me a new deal for 12 months. In 2012 they lied and told me I had an 18 month contract and would have to pay the rest of my contract, plus £40. I have had problems with overcharging (which were resolved). The girls at the billing... (read more)
★☆☆☆☆
“AVOID THIS COMPANY”
Written on: 06/03/2012 by coyle (1 review written)
I have been with this company for over 6yrs .I tried to cancel with them but had no end of problems , slapped me with a huge bill and a cancellation fee.The staff are so rude and not helpful. (read more)
★☆☆☆☆
“Supanet Cancellation fee of £40......after nearly 5...”
Written on: 27/02/2012 by edbergius (1 review written)
I have been with Supanet since dial up days, and over the last few years have steadily seen the speed of the service decline. On an 8meg connection I can only achieve between 0.5 and 1 MB during peak times (off peak I do get 7MB). I decided that I wanted a faster connection and Supanet's website says the maximum they offer is 8MB. They had previously offered me fibre optic, but I had declined as I was looking to move within the next 24 months. Decided to switch to a 20MB connection with... (read more)
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Showing 21 - 30 of 130 Reviews
★☆☆☆☆
“Email Account Scam - AVOID ”
Written on: 24/01/2012
I signed up for a annual email-only account in 2009 for a charge of £10.00. The service was pretty awful, I was advised by several people that their emails were not reaching me, so I gave them an address on another isp with no problems. In September last year I checked through a credit-card bill and found they had been deducting a MONTHLY charge of £4.99 plus credit card fees!! I received absolutely NO notification of this and it has taken me until now to cancel the thing. Contacting... (read more)
★☆☆☆☆
“Absolutely sham”
Written on: 07/01/2012
Signed up with these sharks 10 years ago and it was free at the time, they slapped on £10 charge per annum a few years ago which I agreed to as I was still using the email service. Turned on my pc today and saw I owe them nearly £70!!! Cannot believe it. Tried to call them and left hanging on phone for what seem like hours, spoke to rude staff who were extremely unhelpful and said you have to pay this amount or you don't access your mail anymore. Luckily for me I have another account... (read more)
★★★☆☆
“Additional Charges at Supanet !!”
Written on: 04/01/2012
My parents have this service, and over the last 7 months they have added and charged for addition services. an additional £7.50 per month. My father is no longer with us and my mother accepted a renewal which she doesn't really need, costing £40 per month, allot on a pension !! As we did not see the increase until we saw her at Xmas, they say it is too late to cancel the new contract. The company has agreed to repay the additional charges for Sup Care and broadband antivirus, but how many... (read more)
★☆☆☆☆
“Heap of Sugar Lumps”
Written on: 25/11/2011
Just like several other posters I used Supanet as my ISP in the old Time/Tiny days when I had only a dial-up connection. Moving on I cancelled them as my ISP but they seemed happy enough for me to use their email service free of charge. Then a couple of years ago they introduced the £10 a year charge and so I continued with them, rather than changing emails and the hassle that involved. I duly set up a regular payment scheme and didn't think anything more about it until... (read more)
★☆☆☆☆
“Supanet Annual 'Email only' charge”
Written on: 02/10/2011
Seems that I have similar problems to others here. First had dial up with Supanet for many years, Changed my landline phone provider from BT and also had broadband with the deal. Had new Email account with new provider but still received Email via my Supanet address. November 2008 I was advised that to maintain the use of my Supanet Email would cost me a £10 annual fee, to which I agreed. Earlier this year I noticed that I was being charged a monthly fee plus a second ammount which by... (read more)
★★★★☆
“Supanet - Good for Light Users like my Mom and Dad”
Written on: 19/09/2011
If you review the whole Supanet service from installation to actual browsing of the internet then it is pretty good, with excellent userguides and UK support staff who are happy to talk you through the whole experience of 1st time connection to the internet (great for silver surfers!) If you need a internet connection for light internet users, then Supanet Broadband is ideal, as the connection is very stable, comes with email address and a great news portal that keeps its users with update... (read more)
Guest's Comment
Written on: 28/02/2012
Could you please explain, about why it's not good,if you're a P2P/Bittorrent downnloader. I am quite a heavy user of this and are having issues with Supanet accrediting me with far higher download totals,than what the broadband meters,I have installed,say I am using.
My Supanet broadband package usage limit is supposedly for downloads only,but I find that their daily totals on showmybill,are closer to my total usage,i.e.,upload and download totals combined.
This means,I never get to download anywhere near,the 100GB,I thought I was getting,plus it's very difficult to set any download rates,on my torrent client,as I never know,how much I am going to be uploading on any specific day.
Wish I didn't have 18 months left on my Supanet package. I could have had an unlimited package with O2,for £3/month less,which also included my home phone!
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★☆☆☆☆
“WHY ARE THEY STILL IN BUSINESS?”
Written on: 01/09/2011
I have experienced many of the problems people on this site have reported. My advice - keep paper proof. Supanet always find it is their fault when they learn you have proof. I have a file an inch thick. My next step is Trading Standards, Oftel and Watchdog. Would be good if others followed. (read more)
Guest's Comment
Written on: 14/09/2011
I totally agree. I have been Supanet customer for almost 20 years now and up to the last year or so have found the service good. In the last year however my ebills have stopped and my charges have been going up. I am on a £15.99 a month contract and have been paying way over that since October last year. The direct debit comes from my Husbands account and he hadn't mentioned this until this month when the bill was over£30! There has been an extra charge of a telecommunications service of £4.99 added too. I have questioned if this is in fact legaI.I checked my bills since October last year and have now listed to them the refund I would like. I did say I would cancel if this isn't resolved and i just got a curt one line message telling me the cancellation teams phone number. I told them how rude I thought this was and they have now offered about a quarter of what I have been overcharged. I have written back saying this was not acceptable and my next move will be Trading Standards and/or Watchdog. Yes, if everyone complained maybe something would be done. What a way to run a business. My other problem is that I am tied into a contract for 18 months but will fight to get out of this if my refund isn't forthcoming.
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Johnthechef's Comment
Written on: 25/11/2011
I've reported them to \"Action on Fraud\" - http://www.actionfraud.org.uk/
Maybe other should too - it's a bit of a long-winded process but it seems to be serious and if enough people complain to them maybe we'll get some result.
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★☆☆☆☆
“SUPA - What ?”
Written on: 26/07/2011 by 3170 (13 reviews written)
My family & I have several addresses with them, and put up with their little peccadillos over the years. It's just so unreliable. The system constantly crashes - leaving us high & dry. Sometimes the system just throws a wobbly & you have to get someone to 're-set' your account before you can use it. They won't reply to email requests for help,,,, or if they do, they take days rather than hours to get back to you. Nowadays though, they have even stopped their Support email address & if... (read more)
★☆☆☆☆
“Supanet...what a joke ”
Written on: 22/06/2011
I have been a Supanet customer since time and tiny was around!kept my old email address when it was a free pop address, contacted them today regarding my old email address which is still activate they try to suggest for email access to my account they would charge me 48 pounds, JUST FOR Email, I mean do not get me wrong i could of got a free email from places like GOOGle or msn but the last time i access this email it was free like google and msn in december 2010 however this is were it... (read more)
Guest's Comment
Written on: 28/06/2011
Not only are you being asked to pay £3.99 per month, there is a £1.49 surcharge for using a card to pay this fee each month, (£65.76 per annum!!) for a formerly free service, also about 18 months back they introduced an annual fee for the eMails only service through broadband of £10.99, paid in Dec. 2010 for a year in June find a withdrawal on my card for the new "£3.99" per month service, with no notification, when I phoned I was told I had been written (snail mail) to in April advising me of the changes. Never received it! no eMail back up either, odd for a company thats deals in eMail and broadband. I ws then told I could dispute the charge with the company in writing, what's the actual address? silence!
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Guest's Comment
Written on: 21/07/2011
Hi
Just like to say, that Ive been a Supanet customer since they started and to be fair never had any problems, but when broadband came along I changed provider, but kept using my supanet email account with no problems. Then a couple of years ago I had a letter to say that if I wanted to keep my Email i would have to pay £10 per year which to be honest wasnt bad, so I agreed. But then recently had another letter stating that I owed them £3.99 per month as other reviewers have stated £48 a year which is a riddiculous amount just for Email. I contacted them and theyve granted a grace period before the new charges take effect which is ok, I would have given a higher rating but my main gripe is their ripoff charges, I thought about switching until I saw their prices and what you get (top scale £26.99 for 8Mbps and 25Gb limit is a joke)
Its a shame but they're probably foreign owned like most of britain now, using british customers to subsidise their own populous
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★☆☆☆☆
“Bunch of cowboys - not even worth a single star!”
Written on: 12/06/2011
Started with Supanet in dial-up days. Service has become shockingly bad in recent 12 months. Applied a download limit and other charges without any notification. Keeps dropping out and staff are RUDE and obviously don't give a damn. Trying to switch but they apply all sorts of stupid rules to maker this deliberately difficult. DO NOT USE. YOU HAVE BEEN WARNED! (read more)
Guest's Comment
Written on: 21/08/2011
Im having same problem , the staff are rude and they are not helpful.trying to get more money out of me , and making it difficult for me to leave them.saying im on contract after 8 yrs they are a joke.STAY AWAY FROM THEM.
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Showing 31 - 40 of 130 Reviews
★☆☆☆☆
“Supanet - avoid like the plague!”
Written on: 10/06/2011
It's all been said: Rude, incoherent call centre staff. Imposing their unfair (read more)
★☆☆☆☆
“An appalling company, who's practices when you attempt...”
Written on: 21/05/2011
An appalling company, who's practices when you attempt to change IPS's are bordering on criminal.
They refused to give me my MAC until after they had stopped my connection?!?
Despite putting a cease on it, they forgot to stop taking my money,their customer support is appalling, I could get no-one in any of their departments to take any ownership if my problem.
Please avoid at all costs.
(read more)
Guest's Comment
Written on: 01/09/2011
WHY HAS TRADING STANDARDS OR OFTEL NOT ACTED ON REPORTS SUBMITTED TO THEM REGARDING SUPANET? PERHAPS IF ENOUGH OF US CONTACT TRADING STANDARDS AND OFTEL THEY WILL ACT.
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★☆☆☆☆
“we have been with supanet since around 2006.. in this...”
Written on: 11/05/2011
we have been with supanet since around 2006.. in this time our download speed has never reached more than 600kbp/s download speed. the customer service MADE us extend our contract for an even longer period... also you cannot even understand the customer service representatives as they are from a call centre from god knows where... and they can get quite rude.. we now have a 30gb download limit on us and we were phoned a few months ago as we were suspected to be going over this download limit... (read more)
★☆☆☆☆
“Avoid like the plague. ”
Written on: 16/03/2011
Avoid like the plague.
Failed to have a connection set up when I moved address - despite givng them ample notice. This happened on two separate occassions. They ended up blaming BT but later admitted fault. Also their staff are rude and very unhelpful staff and they hit you wtih huge charges when you try and leave - in my case almost £250.
(read more)
★★★★☆
“I have been with Supanet now for over four years. I...”
Written on: 28/02/2011
I have been with Supanet now for over four years. I can honestly say that I have never had a single issue with them. No downtime (unlike NTL Cable), and their staff are helpful,knowledgeable and courteous.
Recently had issues with line speed and they were extremely concerned and provided me with the means to diagnose the problem reliably.
In contrast with NTL I went through to Bangalore where I believe a lot of Call Centres are situated these days. If the language barrier wasn't bad...
(read more)
★☆☆☆☆
“Terrible service. Never get a decent speed. Used to be...”
Written on: 08/02/2011
Terrible service. Never get a decent speed. Used to be good when I signed up in 2008. Now it is terrible, rude staff. On cancellation have slapped me with huge charges that date back to previous months.
Definitely NOT recommended.
(read more)
★☆☆☆☆
“BE AWARE - If you own an IPhone & you have a Supanet...”
Written on: 03/02/2011
BE AWARE - If you own an IPhone & you have a Supanet account you will not be able to send emails when away from home address. The reason is because Supanet do not offer (currently) any compatabilty to Apple products. Their Technical support line couldn't confirm this but the very rude woman in the billing department could. They are way behind the times in comparison to other service providers. Let's hope they get taken over by another service provider soon so this service becomes available. (read more)
Derek Foote's Comment
Written on: 26/02/2011
I found this review very helpful because...I wondered why I couldn't get my iphone to link with Supanet, I have used Supanet now for over 10 year. I now have an imac computer and am moving my Supanet address over to gmail to get an iphone linkage - hope it works
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★★★★★
“fed up with hearing all the bad comments about...”
Written on: 23/10/2010
fed up with hearing all the bad comments about supanet, if you really want to find a bad isp try talk talk, I've got freinds who have literally had bad health after months of frustration from problems with talk talk. I've been with Supanet since they started 9 years ago and find them an excellent isp with only a few minor blips, the only fear I have is that Supanet will one day be bought over by a bad provider and if it were talk talk or BT I will go back to smoke signals as a more reliable... (read more)
Domersamson's Comment
Written on: 27/10/2010
Just because a worse ISP exists, we shouldn't go around recommending Supanet. It's like recommending herpes over HIV.
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Damon666's Comment
Written on: 27/02/2011
Supanet really are very poor and have lots of hidden charges in the small print. Me things this reviewer must own the company. I would have just said "work for them" but from my experience most of the employees hate the company too) I am amazed they manage to stay in business.
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★☆☆☆☆
“I was with them back in the dial-up days, and they...”
Written on: 06/10/2010
I was with them back in the dial-up days, and they called offering to upgrade us to an unlimited package. We agreed, and were sent a few letters explaining everything to us and how to get it set up, but there wasn't anything about a fair usage policy. I looked on archive.net, and according to the old T&C, there WAS a policy that affected people who had monthly allowances, but that wasn't us.
I got a letter saying they were introducing a 30GB "fair usage allowance" (read, "fair usage", not...
(read more)
★☆☆☆☆
“I use Supanet dial-up. No real problem getting...”
Written on: 08/09/2010
I use Supanet dial-up. No real problem getting connected till last autumn, 2009. But now--and especially since April 2010--trying to connect takes typically three or four attempts. Can't understand why, but don't propose to waste money asking them--other users report Supanet customer service is costly but hopeless. Can any other user explain? And/or even suggest a solution? (read more)
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Showing 41 - 50 of 130 Reviews
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Crumblingego's Comment
Written on: 11/02/2013
I left Supanet in December after about 15 years. I had no internet for over a month and when I did get it, it was unreliable, crashing nearly every day. They tried to charge me a large cancellation fee but then said it was a "mistake". I paid a month's fee to cancel. However, having just checked my credit card online I have found that they have taken another payment of about £36 without permission. Thankfully, my bank has reimbursed me and is taking it up with Supanet.