Virgin Pet Insurance Reviews

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★★☆☆☆
2.1 / 5
From 7 reviews
28.6% of users recommend this

  • Customer service

  • Value For Money

Latest Reviews

★★★★★
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“The best service by far”

Written on: 29/04/2013 by hideyspidey (1 review written)

We had our border colli insured with another company up until she was 8. We then moved to virgin and the service was excellent. We had several claims when our dog was between the ages of 8 and 14 and lately they have paid out on all sorts of ops and hydrotheraspy. We did pay 20% excess plus £80.00 for each new claim but we were able to claim back on everything. We did also pay top cover but i wouldnt hesitate to buy a policy with them again if we get another dog. There service was excellent... (read more)

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★☆☆☆☆
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“directline virgin pet insurance would not recommend ”

Written on: 25/01/2012 by jo192 (1 review written)

i really wanted to give them no star rating but site didn't want it left blank ,I have made a claim just over a year not paying out saying a preexisting condition ,intestinal probelm upset stomach january ,I had made changes with my dogs food got nurses advice and my dog stomach clear up quickly a diarrhoea and after nine months septmber my dog developed lymphantasia and insurance who ever they are my policy with vigin took out in march same year ,they won't pay out saying it relating to... (read more)

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★★☆☆☆
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“You think you are covered”

Written on: 25/10/2011

I took out Pet insurance with Virgin at the start of this year for my dog Holly who is now 8 years old. She had been insureed for the previous 7 years by the same company and I had made 2 claims in that time without any problem. then along came Virgin with e-mails and texts with what looked like attractive rates and conditions. I committed to the policy, although like most of us we probably do not read the small print. holly was diagnosed with arthritis in the right hip 3 years ago, and... (read more)

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★★★★★
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“Have insured my dogs with Virgin Pet Insurance for...”

Written on: 11/11/2010

Have insured my dogs with Virgin Pet Insurance for nearly five years and one has a life long illness which I have been able to claim back every penny. Excellent service received from them each time I claim. Can not find fault. (read more)

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★☆☆☆☆
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“Virgin pet insurance only covers you for 1 year so if...”

Written on: 12/08/2010 by adymax (1 review written)

Virgin pet insurance only covers you for 1 year so if your dog has a life long condition they arnt covered after 12 months. Do not use as they are not good (read more)

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★☆☆☆☆
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“I took out Virgin Pet Insurance Extra as I though it...”

Written on: 20/11/2007 by lewiss646 (1 review written)

I took out Virgin Pet Insurance Extra as I though it would provide full cover for my 2 new kittens. At the time it seemed like a very competitive quote. Unfortunately our tom kitten suddenly died this morning, so I contacted Virgin to see if there was anything that I needed to do before laying him to rest. They advised me that I could not claim as Virgin do not pay out for death as a result of illness. I argued that the cat had not been ill, he was only 8 months old and had suddenly... (read more)

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☆☆☆☆☆
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“Firstly, I applied for 3 Virgin Pet Insurance policies...”

Written on: 19/11/2006 by CAROLTH (1 review written)

Firstly, I applied for 3 Virgin Pet Insurance policies online, and at the end of each, Virgin's website gave out an error message saying that a technical fault had stopped them finalising the policy online. As a result I had to call them to confirm the 3 policies required. 3 days passed and I received 6 policies in the post, together with 6 direct debit mandates that had already been set up with my bank. They cancelled 3 of the policies, and therefore we were all set to go. We couldn't... (read more)

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