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| Customer service | 3/10   |
|---|---|
| Value for Money | 6.5/10 |
| Reviewer Rating | 0.5/10 |
| Overall Rating | 0.7/10 |
Full review by
lewiss646
on 20th Nov 2007
User Rating : 1
Respect :
0
Good Points: Cheaper than some others in terms of premium
Bad Points: Their most comprehensive insurance only covers reimbursement of the cost of the cat if it is killed in a road accident, is stolen or goes missing - They will not pay if the animal dies as a result of illness
General comments: I took out Virgin Pet Insurance Extra as I though it would provide full cover for my 2 new kittens. At the time it seemed like a very competitive quote. Unfortunately our tom kitten suddenly died this morning, so I contacted Virgin to see if there was anything that I needed to do before laying him to rest. They advised me that I could not claim as Virgin do not pay out for death as a result of illness. I argued that the cat had not been ill, he was only 8 months old and had suddenly dropped dead whilst playing with his sister, but they kept insisting that they only covered accidental death (which apparently needs to involve a car or similar!). Needless to say I am absolutely gob-smacked. I could have done without having to speak to them at all, but had noticed that their policy made mention of the possible need for a post mortem, so I thought it best to phone them before we did anything with his body. I have now cancelled his sister's policy as well and will be insuring her with another company.
This is an awful approach considering the circumstances under which people are having to contact them in the first place.
lewiss646's review and ratings | 256 words
Review by
CAROLTH
on 19th Nov 2006
User Rating : 0
Respect :
0
Firstly, I applied for 3 Virgin Pet Insurance policies online, and at the end of each, Virgin's website gave out an error message saying that a technical fault had stopped them finalising the policy online. As a result I had to call them to confirm the 3 policies required. 3 days passed and I received 6 policies in the post, together with 6 direct debit mandates that had already been set up with my bank. They cancelled 3 of the policies, and therefore we were all set to go. We couldn't have ...
CAROLTH's full review | 480 words
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