Legal & General Home Insurance Reviews - www.legalandgeneral.com

Click here if this is your business
★☆☆☆☆
1.3 / 5
63
10% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Media Gallery for Legal & General Home Insurance www.legalandgeneral.com

Legal & General Home Insurance www.legalandgeneral.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst of a bad lot”

Written on: 27/06/2015 by toiletfirm (1 review written)

We have cover for accidental damage to underground services. Our water pipe sprung a leak under the building footprint. All solid concrete floors. Were advised by our own water authority's recommended engineers to re route the supply. This lot say the AD must be visible. not possible as pipe is 1 metre beneath building. Claim refused. Another insurance scandal. They take your money and deny your claim using spurious argument. Disgraceful!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“emotional tears and ceiling tears”

Written on: 28/05/2015 by Alenam170 (1 review written)

I called the emergency help line over 24 hours ago. My bath has sprung a bad leak that is pouring into my kitchen by my electrical fuse box and cooker via the ceiling. Within this 25 hour period I have called them 8 times asking when the engineer is getting here to fix it. by the 8th time I was in tears and transferred over to someone who couldn't understand English very well. I was given the same excuse for 25 hours which was that they have left a message with the engineer and he will he… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Fobbed off ”

Written on: 17/05/2015 by Foster238 (1 review written)

Legal and general policy is already load of horse **** constantly being fobbed off at a building surveyor from a company called buildings validation solution absolute pathetic. If you insure yourself from legal and general in a time of need you are by yourself good luck if you decide to go with this insurance provider… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Apporling service, lengthy claim process! Fobbed off!!”

Written on: 29/04/2015 by PaitynKenney (1 review written)

I made a buildings and contents claim back in Octobor last year it is still not resolved. After being passed from legal and general to Cunningham and Lindsay who apparently deal with claims on their behalf I am trying to be told they have an issue that my contents have been used for business use! THIS IS A JOKE. I had technics to play Viinyl records on in a room in my house. They will try every avenue to try to get out of paying and never call you back when promised or keep to the time scale… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Policy cancellation and not paying my money ”

Written on: 09/02/2015 by mizanur786 (1 review written)

I am really disappointed with the service provided by Legal and General. I have spoken to the advisor several times in regards to cancelation of my building insurance and return of my payment. I originally took out the policy online on the 19th January, as a first time buyer, i called them up to make sure if my policy gone through. Having spoken to the first advisor on the phone, she have informed me that my policy is not valid because my contract haven’t been exchanged with solicitors, due… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Customer Service”

Written on: 03/02/2015

I insured my home for just over £6 a month easily online and every correspondence I had with Legal and General was quick and polite. I didn't make a claim so can't comment on that but I had to call up a couple of times about the details of my plan and when I had to cancel because I was moving in with my parents I was put through to Mimi who was extremely helpful and respectful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not even worthy of half a star!”

Written on: 25/09/2014 by tammy0703 (1 review written)

Shocking company with even more shocking customer service! After waiting on the phone for 30 mins i am told the company cant insure my house!!!! To make matters worse the employee on the phone wasn't even apologetic about keeping me on hold or the fact the company is a scam! They come up on compare the market but as soon as you're through to them its a completely different story!!! DONT WASTE YOUR TIME AVOID AVOID AVOID AVOID AVOID … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ceiling Collapse”

Written on: 03/09/2014 by Randall319 (1 review written)

This is the worst company I have ever used. They throw you from pillar to post. Use a company to acess the damage and find all sorts that your claim is not genuine. I will NEVER NEVER NEVER use this company or recommend it to family,friends and colleague… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Outsranding service”

Written on: 28/08/2014 by orPritchard40 (1 review written)

My television was accidently broken by my 4 year old i rang to claim on tuesday afternoon at 2pm and was told i would be contacted at the latest wednesday morning by the company who deals with repairs. At 8.20am weds morning a very helpful gentleman telephoned and went through things with me and deemed the television was not worth repairing and said a gift card would be sent out for me to go get a replacement television from currys and this has just arrived thursday lunchtime i am utterly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They fight for every penny”

Written on: 08/07/2014 by BrennanMoss414 (1 review written)

Beware because if your property hasn't been maintained to a 'good standard', they will use this to disqualify your claim. If they accept your claim, they will only allow the cheapest possible repair, which will never return your property to a 'good standard'. It's unfair and it stinks. They use some 'surveyors' (clowns!) from a outfit called BVS to chip away at your repairs, by claiming this isn't covered, or that isn't covered. They make it very difficult to communicate as you can't get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrific experience”

Written on: 04/06/2014 by Jenmcc83 (1 review written)

Gave the absolute lowest quote for my goods as I did not have receipts. Who keeps receipts for things they bought years ago. I was told I should have taken a picture of my tools and bike before it was stolen, as that would have been proof. Not living in the real world. Was given £235 for a bike worth £800. Had golf clubs stolen also and was offer the cheapest make possible. Do not deal with these people. Waste of money. They do not replace old for new unless you have proof for everything … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Excuses and delays”

Written on: 11/04/2014

I was broken into in Decemmber its now april and im still waiting settlement. I ahve been passed from pillar to post with the old excuse of ' cheques in the post' and waiting on signature. Customer service is not acceptable. Just being fobbed off all the time with excuses. LAtest excuse is that my jewellery was under insured - they only pay their maximum figure anyway so since every thing was taken it does nt affect them anyway. Its just another tactic for non payment. Would i recommend them ?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Legal and General rip off home insurance”

Written on: 05/04/2014 by Jaden393 (1 review written)

I paid Legal and General for 5 years for home insurance, i then accidently spilt nail polish remover on my dining room table. They sent someone out to look at the damage. I paid approx £400 for my dining set, but they offered me a replacement table for £179 and as i had to pay £100 excess that meant they were only giving me £79 !! I checked the table they wanted me to have and there were no chairs with it, when i queried this they told me that as i had not damaged the chairs they were only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Bradford&Bingley / Be Valued - excellent, fast and...”

Written on: 03/04/2014 by tickingclock (1 review written)

Daughter's university rented house was broken in to and her computer, camera and a couple of other bit stolen. This happened to 5 others in the house. Contacted B&B expecting to get the round around then a decline (even though we had checked prior to taking out the policy that she was covered). Took some details and the crime report number. Passed the information to BeValued. They called a couple of hours later. went over the same ground. This was a Friday afternoon. They told me they need 48… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID AVOID AVOID!!!”

Written on: 23/01/2014

I took insurance out with Bradford and Bingley as they has good customer service reviews I never thought about checking claims reviews out!! It turns out their underwriters are Legal and General. I had a leak from my stopcock which was in the house behind a wall out f sight and was told that because the damage had been caused over a long period of time and the actual cause of the loss is as a result of "Gradually Operated Causes". Basicaly this clause in the policy invalidates a claim for a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Protectedbyangels78's Comment

Written on: 20/03/2014

i had exactly the same problem because i had to wait for the flood to dry out and obv still use my bath etc in meantime they said been going on for a long period of time and escape of water and the surveyor said i had rising damp.. between a partition wall.. what a load of rubbish. i appealed and said i ahd to get my own surveyor in to asess damage and then they would look into it.. in meantime my bathroom floor continues to sink and get worse by the day !!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Absolute Rubbish”

Written on: 21/01/2014 by Nichola8126 (1 review written)

My claim is ongoing at the moment from Nov 2013!! Getting a bit sick of it now. I lost an item of jewellery on a night out, realised the next day & contacted the police to get a crime number. Sent this along with a valuation certificate to L&G. After waiting ages I was contacted & told that the valuation certificate is not proof of purchase (although the jewellers say it is!) have I got any photos of the item?? I've since been told to go to the jewellers & get a copy of the reciept, which as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful service”

Written on: 22/11/2013

Our property was hit this week by a terrible mini tornado. Legal and General did not believe us and send a assessor out, he took photos of other houses in street to support our claim. They never sent anyone for emergency repairs and told us to tell neighbours to claim off their insurance if debris fell of our roof onto their cars etc, saying that was what insurance was for. Husband keeps van at home so they are now saying property is commercial. Can you believe it! Their emergency service is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Legalandgeneral's Comment

Written on: 26/11/2013

Hi -- please drop me a line with your policy number and I will have a look into this for you.

Thanks,

Tristan (Legal & General)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Legal & General contents claim nightmare (poor service)”

Written on: 17/10/2013 by Chrisw2689 (1 review written)

My house was damaged by fire and smoke when the next door house in the terrace caught fire. This was compounded with water damage as the fire service pumped literally tons into my building to prevent the spread of fire. Legal & General responded reasonably well initially and the building repair proceeded to plan although with a drying out period this took 7 months. However, the contents claim was another story. It took over a year and a half for them to agree to the full pay out. That was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just like cowboy builders”

Written on: 09/10/2013

We had our washer leak 8 weeks ago only just stated to take up kitchen and dining room floor half of it.4 other companies involved in our claim.all bitching each other.im not going into more detail as I am taking further action with this company but please avoid this them like the plague.YOU HAVE BEEN WARNED… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“stolen samsung galaxy s4 cheque within week”

Written on: 28/09/2013 by mevans999 (1 review written)

got to say brilliant from day one. had my phone stolen last friday rang L and G saturday. they asked for a receipt for the phone that was sent via email. had a call on tuesday saying they didnt have the phone instock and would a cheque for £449.95(549.95 less excess) cheque arvied yesterday. can not grumble what to eva… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview