Bell Car Insurance Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Charged for ending my insurance even though I paid in full”

Written on: 19/06/2014 by jtimms (2 reviews written)

I am leaving the country and rang to tell Bell I was off overseas. A month before my insurance was due. Bizarrely I have been charged £110 for cancelling even though I paid for my insurance in full for the yr. Apparently due to them having to disconnect my policy - and turn off the box system which measures my driving performance. To turn off a simple thing online should not cost £100 - insane and money grabbing. I would have suggested my parents use Bell but will now tell everyone to avoid… Read Full Review

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★☆☆☆☆

“be aware ”

Written on: 25/03/2014 by Snydermt268 (1 review written)

i'm 22 and i took out bells young driver insurance, i stated in my quote i have a full automatic license with a pass plus. amazingly 2 weeks later i get a message saying I have lied to them about my license. it turns out or so they claim that i processed my insurance as a "manual license". They then email me to inform me they will be raising up my price like i am driving some 2.0l tdi car. i call them and tell them the facts , that i have never had a manual license and i would not put this… Read Full Review

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Tunalc's Comment

Written on: 30/05/2014

Oh my goodness. I've had the exact same thing happen to me just this week. I purchased insurance last week and been so busy, only to read through the warranty yesterday and it says I have a manual license which is not what I applied for. I have never had a manual license and don't see why I would select that. I called to ask them to correct it and they have charged me an extra £50. I don't have a choice so I just paid it but I'm definitely going to do the same and put in a complaint. It's time these people were stopped. I won't be insuring with them anytime soon. Thank you for sharing your experience.

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Zulucrazy's Comment

Written on: 30/05/2014

please do not pay that £50 . call the financial ombudsman , I did and I won ,and they had to refund me everything and I left them .. seriously do not pay it. good luck hope it all sorts out

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Zulucrazy's Comment

Written on: 30/05/2014

please do not pay that £50 . call the financial ombudsman , I did and I won ,and they had to refund me everything and I left them .. seriously do not pay it. good luck hope it all sorts out

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★☆☆☆☆

“WORST INSURANCE COMPANY GOING. ”

Written on: 28/02/2014 by 420Gray (1 review written)

Being a 17 year old driver cheap insurance quotes are very appealing so when getting a good cheap quote from Bell insurance I took it straight away. Everyone was friendly and helpful when setting up my insurance until I had to make a claim.... two months into my policy an elderly man hit into my car. It was clearly his fault to anyone and when ringing up Bell and informing them they insisted that there was no way it was the other drivers fault it must be mine despite the fact they knew… Read Full Review

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★☆☆☆☆

“Bell is Not Good At all. ”

Written on: 01/11/2013

Bell offered me to install safe drive device to have dissonant for the next year insurance policy which is stick under the dashboard. but the installation engineer said he needs to open the carpet and the steering wheel cover and electrical competent to install the device and supply it. also he needs to make whole on body and bolt the device to the body and it takes at least an hour. obviously I did not let him to install the device. Bell charged me £480 more because I didn't let them to… Read Full Review

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2468Numerate's Comment

Written on: 13/11/2013

I did get the device installed on my car (which is a luxury marque so is not like I don't care about it). The device is invisible and I didn't have any issues with the car afterwards (at least not yet). From that point of view the engineer did a decent job.

I was majorly pissed-off that the engineer refused to mark on the form that I signed where he had installed it. He said Bell had told him not to mark it so that we drivers would not be able to find it and tamper with it. Which means they don't trust us, in which case why install the device at all?

I said I wouldn't sign unless he marked clearly on the form where it was (there is one in the air ventilation and one in the footwell). I want to know where this junk is if one day I don't want to be insured with Bell any more and want to get rid of it!

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★☆☆☆☆

“Threatened by their debt collectors!”

Written on: 30/10/2013 by Richard_Pickman (1 review written)

OK, so I held a policy for a year with no problems, but when renewal time came I'd changed my bank card and the payment didn't go through. Next thing I knew I'm getting menacing calls from a debt collection company over my 'debt', and it took some serious complaining to the Bell call centre in India to sort it out. Needless to say I didn't renew. If their approach to customer service is to send in the bailiffs at the slightest problem, I can only imagine how bad they would be at ever… Read Full Review

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★☆☆☆☆

“WORST AT IT'S BEST”

Written on: 17/09/2013

CHEAP COMES WITH A PRICE. THEY WON'T RESOLVE YOUR CLAIM EVEN IF EVIDENTLY ACCIDENTS IS NOT AT YOUR FAULT. TRIED TO CLAIM AT 3RD PARTY'S FAULT, GAVE EVIDENCE AND WITNESS BUT IT'S PAIN STAKING FOREVER. WHAT'S MAKES IT WORST THAN WORST, IT SHOULD'VE BEEN STRAIGHT FORWARD DECISION SINCE BOTH PARTY'S ON THE SAME COMPANY, BUT INSTEAD THEY'RE TRYINH THEIR LUCK TO MAKE IT 50/50 FAULT! CAN'T FIND A SOLUTION THEY WILL TRY TO WRITE OFF THE CAR SINCE THE VALUATION OF THEIR CHOSEN MECHANICAL ENGINEER OR… Read Full Review

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★☆☆☆☆

“Just Say NO”

Written on: 16/08/2013 by savvysod (1 review written)

Save yourself a lot of trouble, waiting on hold (premium rate Number) and a hell of a lot of CASH! They will lure you with a tempting policy price but there are hidden charges EVERY step of the way. The info they supply is vague at best and no one can even explain what these charges are for, you just have to pay. They take money out of your account without your knowledge and find any excuse to add extra charges onto your policy. My renewal price was double my original policy price even after… Read Full Review

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★★★★☆

“Good company but could be cheaper”

Written on: 12/08/2013

my policy for a Peugeot 107 is a little steep, although having zero no claims I can understand, but I am 26 and never had an accident or claimed from any insurance policy besides my golden retrievers pet plan :) customer service is brilliant, I called one morning to enquire about insuring a car for a day so that I could drive it home after buying it, and they only charged me £17 for 2 days cover! other companies for day cover wanted in excess of £45 for 1 day! I also got a refund on my… Read Full Review

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Liase's Comment

Written on: 17/09/2013

customer service, will pass you on and on and on... they didn't even know the whole story and check your emails and enquiry or investigation and they will look pass you and judge you and pressure you and ignore you and won't listen to you..etc..etc..

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★★★★★

“Excellent customer service”

Written on: 26/07/2013 by penny_reviews (1 review written)

So no one really likes insurance companies. But they were the cheapest option to cover our car when going to France. Just as well we had it, as we had a crash and wrote off the car. So yeah they tried to screw me out of a good price for the car (though I won that battle with a bit of persistence) but throughout the whole thing their customer service was EXCELLENT. Uk call centres, answer very quickly, can always get through to someone. Since leaving them they have been surprisingly helpful… Read Full Review

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Liase's Response to penny_reviews's Review

Written on: 17/09/2013

not worth it

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★☆☆☆☆

“Got a Bell quote from Confused.com for £673.10 and...”

Written on: 22/07/2013 by AndrewJN (1 review written)

Got a Bell quote from Confused.com for £673.10 and called Bell with their reference to make the payment. Just before I handed over my payment details I checked the cost again and it had leapt up £200. The first chap couldn't tell me why, and said he's call me back (he didn't), I called them and the women at the other end of the phone had the cheek to tell me they'd upped the price because I'd given the wrong month for my wife's birthday (I hadn't). Even if I had, upping the price of an… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 12/07/2013

I have never been involved in a company less organised than this! They twice took money out of my account without permission and I am still trying to claim back. A sum of £328 was taken out of my account for reasons that they admitted was there fault and I was told within 24 hours it would be re-paid to me. Two weeks later and £45 worth of phone bills later and I am still waiting to see my money again. To add insult to injury twice I have been told they will call me back and they have not and… Read Full Review

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★☆☆☆☆

“Monkeys ”

Written on: 10/07/2013 by Jenna222 (1 review written)

I had paid my annual premier 6 weeks in advance and had received my documents then to my disgust 4 weeks into my policy after checking my bank statements I had been charged £150 without any notice after 10 calls to bell at a premium rate I finally got them to issue the refund as there was no justified reason for the additional premium it took 2 weeks to get the refund into my bank account. As I had been inconvieienced wasting time and money I issued a complaint for a refund of my bank charges… Read Full Review

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★☆☆☆☆

“customer service skills are non existant”

Written on: 26/05/2013

Received an email a few weeks after confirming my insurance, stating that they hadn't received my proof of no claims and that i was going to be charged £402 unless i could provide it. Rang them as i had received previous emails saying they had already received this only to have the phone put down 3 times. Rang and asked for a manager and was told they were too busy, asked when i would be able to speak to a manager and was told he was to busy to even call me back!!! Have now emailed them… Read Full Review

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★☆☆☆☆

“Do not go near Bell or Admiral!!”

Written on: 18/05/2013

Cancelled our renewal via the on line forms & also by telephone after a sky high renewal quote then went on holiday. Returned to find premiuym had been taken from our bank account although no new policy documents had been sent either hard copy or e-mail. Rang to sort it out & was told to return the new policy documents which were non existent & money to be returned in 3-5 days. Ten days later & still no money in account Barclays have flagged it as a fraudulent transaction & even this morning… Read Full Review

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★☆☆☆☆

“Auto renew”

Written on: 01/05/2013

Well tried 3 times now to cancel my auto renewel, once way back in january and still not had confirmation. Easy to take out a policy with them but harder to cancel it seems, now waiting to see just what happens when they dont get their payment/try to take it without my consent. Never claimed from them luckily… Read Full Review

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★☆☆☆☆

“Expensive renewal and Poor Customer Service”

Written on: 29/04/2013 by Charlotteadelesmith (5 reviews written)

Stay well clear of this company. Bad customer service and high renewal quotes. Make sure you take you payment details off of there system, if there anything like there sister company Admiral, they'll take advantage and take payment from your account whenever they like without your consent… Read Full Review

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★★★★★

“Expensive renewal stops me staying”

Written on: 15/04/2013 by PaulHin (1 review written)

First rate claims service. Had two crashes last year (one was my fault), dealt with with no problems whatsoever. Only problem, the renewal price was sky high at £560, (~£200) more than the competition. Couldn't get even close on price match so sadly I will am leaving the bell/admiral group after 3 yrs… Read Full Review

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★★★★★

“Used Bell/partners for three years”

Written on: 04/04/2013 by a.daisy.chain (2 reviews written)

Used them for three years - had claims which were sorted quickly. Always someone on the phone who can answer questions. If you have a write off - make sure you don't accept first offer for your car - do some research into how much the same car would be to rebuy on Ebay/AutoTrader and provide them with pictures of the adverts to prove you need to be given more money. I had more money back than I paid for my car in the first place!! Not renewing this year as they are £150 more expensive than… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 03/04/2013 by chuisam (1 review written)

E mailed this company three weeks ago to cancel my policy (which is due for renewal and got many much cheaper quotes elsewhere). Used their 'cancel my policy' online contact form (you cannot e mail them any other way). Received e mails back from 'nobody'! to say that the cancellation would not take place until i had e mail confirmation from the company which i would receive within 24 hrs.I have done this 4 times now with,surprise surprise, no e mail confirmation. Also spoke to call centre and… Read Full Review

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★☆☆☆☆

“Do not even consider insuring with this shambolic bunch ”

Written on: 03/04/2013

I have been with Bell for years, never made a claim and never needed to,out of the blue they issue a demand for a copy of my no claims bonus...when they are the issuers of my no claims bonus. It gets better, they then charge me an extra £200 in various charges because they maintain I failed to notify a conviction for speeding. This conviction is now 8 years old and shows up as notified on their renewal notice. To try and resolve this I have written, emailed and used their wonderful helpline… Read Full Review

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