Bell Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“despicable company - avoid!!!”

Written on: 28/04/2016 by Morrisonhv385 (1 review written)

I have had nothing but problems with Bell from the very beginning. I had read all the negative reviews on here but I still signed up to them thinking 'only negative experiences are put up online' however this is most certainly not the case with Bell Insurance. I have had exactly the same problems as all the other reviewers on here i.e. black box problems, then trying to charge extra, demanding evidence of all my personal documents (which I was told is 'random'), letter notifications delivered… Read Full Review

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★★☆☆☆

“Unnecessary paperwork”

Written on: 16/04/2016 by AG88 (1 review written)

The plug and drive drains your car battery out. I am not really sure how you are supposed to drive to get a gold standard either - perhaps drive 5 miles an hour for 5 minutes a day at 12pm. About 9 months into the policy they suddenly sent a letter demanding documents that included my V5 registration document and driving histories and copies of driving licenses of all the named drivers in the policy. If they did not receive this within 7 days they would cancel my insurance policy. The letter… Read Full Review

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★☆☆☆☆

“car insurance pay out ”

Written on: 11/04/2016 by RyannBishop (1 review written)

It has took them over 10 weeks so far to pay out after a driver insured by them hit my vehicle.i had to pay myself to get my vehicle fixed it cost me 7 weeks of work and the assessor these clowns sent to look at suspension damage never even put my vehicle on the ramp provided.Be warned this is a company that has no regard for any upheaval they cause you and every person you talk with makes false promises this company is a joke please take heed and stay well clear of this lot of incompetent… Read Full Review

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★☆☆☆☆

“Plug & Drive Policy”

Written on: 03/04/2016 by Kidd1981 (1 review written)

total rip off. got a policy and not much feedback on driving for 3 months except not to drive at night too much. difficult as i was making a cd and needed to go to music practices. 6 months down the line they asked for my validations document and made error and tried to bump my premium up. i proved them wrong however. now they are trying to either up my renewal or make a statement that they will declin insurance on renewal so that I will be charged higher premiums from other companies on… Read Full Review

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★☆☆☆☆

“Hiked my renewal by £1000, non-fault claim...”

Written on: 23/03/2016 by MB1993 (1 review written)

Bought a VXR on the basis that bell had quoted me round about £800-900 when i first purchased it, all good couldn't believe how cheap it was esp for me being 21 years old and that it could decrease the year following, in December a woman in work hit the side of my door with her door and denied doing it once i confronted her so decided to go through my insurance to see what my options where, Bell advised that i could go down the non-fault root after i advised them that i did not want to loose… Read Full Review

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★☆☆☆☆

“Thiefs , not trustworthy, super expensive. ”

Written on: 16/03/2016 by Maddy44335 (1 review written)

My dad had to pay way much over £200 overall , so that they could take the car from a macclesfield garrage, and bring it home. Are you serious? They have been there in the first evening, without making sure that the place where the car was, was still open, and because the mechanical garrage was closed, they sayd it is our fauld and we had to pay an extra £90 . For what?????? Is it out fault that you did not check before? My parents had to wait there in the second day, for someone from… Read Full Review

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★☆☆☆☆

“Do not use this company, rip off company”

Written on: 12/03/2016 by thewiz2016 (1 review written)

THis company is misleading, they insist on new drivers going around with their tracker box which I did for 3 months. Then at the end of the year they bumped my policy from £750 up to £2,600 What a rip off, been driving for 20 years and never had a claim. Do not use this rip off company. … Read Full Review

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★☆☆☆☆

“Stay away, complete joke ”

Written on: 05/03/2016 by Haileyg1977 (1 review written)

I bought my insurance based on price from compare the market, and from information from their Web page. I went on the accelerator scheme because i had no NCD. 3 months later they increased my mileage from 7500 to 17000!!! Without notice. Whole story ends when i was asked to validate my insurance, sending in the correct documents the 18 february 2016, and they cancelled the insurance on the following monday because they claim they have not received the documents. I complain to the quality and… Read Full Review

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★☆☆☆☆

“Awful, rip off ”

Written on: 25/02/2016 by kdVaughan278 (1 review written)

The worst insurance company! Took £300 out of my account just because I had used up half of my annual mileage? Hadn't even used all of it up but they had charged me for using the full mileage. Awful customer service just out to make a quick buck stay away and don't use this company!… Read Full Review

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★☆☆☆☆

“Black Box - Battery Problems”

Written on: 07/02/2016 by Shady_tech (1 review written)

I purchased a policy with Bell in Jan 2016 - Plugged in the black box and drove off as simple as that. However, a month in and the car completely failed to start. I managed to get the car started with assistance from colleagues with jump leads and after i'd been to the garage was told in dead certain terms the battery was near enough knackered thanks to the little black box. After contacting Bell I suppose I was optimistic that they would re-imburse the £40 I spent on the small Aygo 1 litre… Read Full Review

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★☆☆☆☆

“Good Luck. ”

Written on: 04/02/2016 by Kendallnl307 (1 review written)

My Policy with bell started in July 2013 I was 17 years old and insuring a 1.6L Mini which I was advised id never be insured for, 1 years premium was £3600 but I could insure for 10months with black box for £2800 so needless to say I took this policy. A taxi driver ran into my car as I was stopped outside my home. I had the car repaired privately as I didn't want it to affect my own policy. I was due for renewal at the end of may which sadly I was stuck to taking due to the open issue on… Read Full Review

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Shady_Tech's Comment

Written on: 07/02/2016

I experienced the same problem with the electronics and when I called to discuss they fobbed me off stating that it wasn't a common issue. I believe when over 75% of their drivers complain it becomes a common issue but until then all we can do is replace batteries and hope the car starts! Thanks to Bell Black Box!

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Frenchbulldog1995's Comment

Written on: 08/02/2016

I am so glad someone else has had this problem! Sadly it seems all too common, the Octo Telematics man who came to fix the box unplugged my cars diagnostics without even alerting me to it so instead of it altering me to what's actually wrong it simply sets off engine check lights and all sorts! Sadly the time has now come that my car has to go as it's just not reliable at all anymore mostly thanks to Bell and the insurance will be cancelled! Bell can keep their NCB! I Would Never Reccomend to anyone.

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Frenchbulldog1995's Comment

Written on: 08/02/2016

I am so glad someone else has had this problem! Sadly it seems all too common, the Octo Telematics man who came to fix the box unplugged my cars diagnostics without even alerting me to it so instead of it altering me to what's actually wrong it simply sets off engine check lights and all sorts! Sadly the time has now come that my car has to go as it's just not reliable at all anymore mostly thanks to Bell and the insurance will be cancelled! Bell can keep their NCB! I Would Never Reccomend to anyone.

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★☆☆☆☆

“Appalling service”

Written on: 01/02/2016 by Zoey6 (1 review written)

the most useless insurance company i have ever dealt with, i will not be renewing my insurance with them. I made a claim on the 10th of Janruary, it is now the 1st of Feb and i have gotten no wherem i still have a huge dent to my car, and await the 10 people i have called to update me. Absolute joke of a company, truly disguting and incredily fustrating!!!… Read Full Review

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★☆☆☆☆

“Good luck if you make a claim and with the black box...”

Written on: 28/01/2016 by TheodoreDrew (1 review written)

Got hit by a foreign driver few months ago. 3 months and a half and my car has not been fixed. Their accident engineer everytime he is looking at the car finds a "modification". Ohhh you have a dash cam, we can't fix it bc it's a mod we don't know about. Ohhh you have upgraded your breaks. Sorry but paint and a 2£ sticker from ebay it not an upgrade. Ohhh you have body kit. No it's from factory. Ohhh your car is too low to do a wheel alignment. They lost my car. Sent it from a garage to… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 22/01/2016 by Dennis1957 (1 review written)

Just took out a bell insurance cover and i have moved house half a mile away and the extra cost was £82 this is because of the amount of traffic in the area, its just round the corner. Staff were unhelpful, just fobbed me off. I told them it said nothing in the policy booklet about this extra cost, all it said plus admin costs. My advice is think first fools rush i did… Read Full Review

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★★★★☆

“A good experience! £80 refund after 3 month mark.”

Written on: 19/01/2016 by Aaliyah2468 (1 review written)

I am surprised by all of the negative reviews. I have just completed my 3 month mark, and have been rewarded a £80 refund for good driving. I honestly have no complaints and I am a happy customer. By the way, I achieved a gold standard every week, and I can assure you I wasn't driving overly cautious, I was just driving regularly. I love the fact that I only had the black box for only 3 months, it was definitely worth it, and I saved a few hundred pounds on the Bell Plug and Drive Policy, as… Read Full Review

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★☆☆☆☆

“Worse Car insurance. ”

Written on: 08/12/2015 by kkSharpe17 (1 review written)

Hi, I found Bell car insurance below than the average. Bell insurance company always try to get money and give nothing to you. I don't recommend anyone Bell. There system is very bad and biased. I am very disappointed and unhappy… Read Full Review

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★☆☆☆☆

“Shocking Car Insurer”

Written on: 06/12/2015 by baLopez377 (1 review written)

These guys are awful. They have been threatening to cancel my car insurance for the last 2 weeks and saying they need my drivers licence, V5 etc. I and both parents, have never had any other car insurer demand this before and I am extremely busy with work, which is making my life difficult and bringing on unnecessary stress I advise people to stay away and look elsewhere… Read Full Review

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★☆☆☆☆

“avoid avoid avoid!”

Written on: 09/11/2015 by Lyla367 (1 review written)

Bell is part of the admiral gtoup and is supposed to specialise in cheap car insurance for young drivers but buyer beware! Customer service is diabolical. Any savings i made in choosing them were later clawed back + interest due to alleged non dosclosure on my part. Be very careful to check and double check every detsil (i mistakenly said i bought my car on 2011 when i actuslly bought it in 2012 - £40+ addes) Plus disclose EVERY detail regardless of blame, claim or circumstances, or prepare… Read Full Review

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★★★★★

“Fantastic service, easiest company I have ever dealt...”

Written on: 30/10/2015 by Gilliamdt4 (1 review written)

No problems whatsoever. Had to cancel within 7 weeks as got a company car. Box was returned and £100 was refunded to my bank. Simple!! Would recommend to everybody!… Read Full Review

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★☆☆☆☆

“AVOID AT ALLL COST AND NOT REALLY CHEAPER”

Written on: 16/10/2015 by lkCook297 (1 review written)

I had a black box fitted to my car told that almost all customers get a discount. I regard myself as a food driver stay with the speed limits...I was recieving silver every week NEVER A GOLD even when the only driving I had done was 5mins down the road to the school. Last week of my bb I recieved a bronze and told 0 discount because id apperenlty driven past 1am in the morning? Which id never do having 3 children in bed and a single parent. Then a few months more down the line I rang up to say… Read Full Review

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