Bell Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“i would not recommend to someone that i hate”

Written on: 28/09/2016 by CARLASPINELLIBELL (1 review written)

disgusting service i cancelled the policy with them and they still took 1440 pound and after 10 days and 6 time that i am speaking with customer service are still telling me i have to wait 10 days more!!!!!! DO NOT GO WITH THEM THEY LOOK CHEAP BUT THEY WILL DO WHAT IS BEST FOR THEM IGNORING THE CUSTOMERS NEEDS!!!!!!! AND TAKING MONEY FOR SOMETHING YOU NEVER SIGNED FOR!!!!!… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 27/09/2016 by ESTB (1 review written)

Very expensive and awful customer service. Price goes up every year! Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Very bad ”

Written on: 17/09/2016 by bzKrause1953 (1 review written)

I had my bill Insurance For this year I had good price for 800 pond I drive good save all the time I had the box in my car for 3 month I get cold drive all the time no accident nothing so today I shocked After receiving the post from Bell price for this year 1600 no way to renew this deal bad deal I will cancel this right away… Read Full Review

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★☆☆☆☆

“Black box, 3 months straight Gold, Cashback £20”

Written on: 01/09/2016

Kept the black box always connected for last 3 months. Drove very carefully all around. Received email every Monday to confirm that my driving is at GOLD standard (is that good or they have more levels above it?). At the end of 3 months period, received and email stating: "Congratulations! You have reached your Plug and Drive 3 months review point, and based on your driving scores over the last 3 months, you have been awarded extra discount! As a result, your policy premium has been reduced by… Read Full Review

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★☆☆☆☆

“Rip off!!! ”

Written on: 30/08/2016 by CeliaMelton334 (1 review written)

Please ensure you send your black box registered delivery because if you don't renew your insurance with them, these scheming people will accuse you of not returning the box and ask you to pay £100. Compete rip off Avoid… Read Full Review

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★★★★☆

“No problems - happy!”

Written on: 12/08/2016 by MichaelWheeler66 (1 review written)

I'm a young driver so many of my insurance quotes are so, so high. Bell seemed ideal because, like many of the others, there was a 'black box' type thing included in the policy. The good part about Bell Plug and Drive is that you only need to keep this in for 3 months and there are regular emails rating your driving - gold, silver or bronze. If you finish the 3 months with a gold or silver rating your premium is reduced or you get a partial refund - which I did. I ended up with a silver rating… Read Full Review

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★☆☆☆☆

“AFTER CONTRACT THEM ALL ARE PROBLEMS”

Written on: 09/08/2016 by Cantrell290 (1 review written)

After contract with them my car insurance all is going worst. I dont receive the black box in the period stipulated. They are all the time calling me to add additional clauses, I am paying for me and additional drivers and they try to scare you about your policy and what is covering you, they are trying to scare me in case I had an accident and I dont pay extra money they dont cover me if is driving the additional driver contracted. What means I am paying for an additional driver without the… Read Full Review

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★☆☆☆☆

“32 years driving and insuring my car this is the worst...”

Written on: 08/08/2016

I wanted to add my young son to my insurance so when Bell came back as the cheapest I took out the cover. The 3 months plug in is a waste of time. There is no portal to check your driving they just send you a feedback which is never positive they always have a excuse why you are not a silver or gold. I belong to insurethebox before and the system was clearer. How do I move from being part of 10% good driver and then suddenly not having a discount from this company Over 30 years of driving and… Read Full Review

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★☆☆☆☆

“despicable company - avoid!!!”

Written on: 28/04/2016 by Morrisonhv385 (1 review written)

I have had nothing but problems with Bell from the very beginning. I had read all the negative reviews on here but I still signed up to them thinking 'only negative experiences are put up online' however this is most certainly not the case with Bell Insurance. I have had exactly the same problems as all the other reviewers on here i.e. black box problems, then trying to charge extra, demanding evidence of all my personal documents (which I was told is 'random'), letter notifications delivered… Read Full Review

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★★☆☆☆

“Unnecessary paperwork”

Written on: 16/04/2016 by AG88 (1 review written)

The plug and drive drains your car battery out. I am not really sure how you are supposed to drive to get a gold standard either - perhaps drive 5 miles an hour for 5 minutes a day at 12pm. About 9 months into the policy they suddenly sent a letter demanding documents that included my V5 registration document and driving histories and copies of driving licenses of all the named drivers in the policy. If they did not receive this within 7 days they would cancel my insurance policy. The letter… Read Full Review

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★☆☆☆☆

“car insurance pay out ”

Written on: 11/04/2016 by RyannBishop (1 review written)

It has took them over 10 weeks so far to pay out after a driver insured by them hit my vehicle.i had to pay myself to get my vehicle fixed it cost me 7 weeks of work and the assessor these clowns sent to look at suspension damage never even put my vehicle on the ramp provided.Be warned this is a company that has no regard for any upheaval they cause you and every person you talk with makes false promises this company is a joke please take heed and stay well clear of this lot of incompetent… Read Full Review

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★☆☆☆☆

“Plug & Drive Policy”

Written on: 03/04/2016 by Kidd1981 (1 review written)

total rip off. got a policy and not much feedback on driving for 3 months except not to drive at night too much. difficult as i was making a cd and needed to go to music practices. 6 months down the line they asked for my validations document and made error and tried to bump my premium up. i proved them wrong however. now they are trying to either up my renewal or make a statement that they will declin insurance on renewal so that I will be charged higher premiums from other companies on… Read Full Review

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★☆☆☆☆

“Hiked my renewal by £1000, non-fault claim...”

Written on: 23/03/2016 by MB1993 (1 review written)

Bought a VXR on the basis that bell had quoted me round about £800-900 when i first purchased it, all good couldn't believe how cheap it was esp for me being 21 years old and that it could decrease the year following, in December a woman in work hit the side of my door with her door and denied doing it once i confronted her so decided to go through my insurance to see what my options where, Bell advised that i could go down the non-fault root after i advised them that i did not want to loose… Read Full Review

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★☆☆☆☆

“Thiefs , not trustworthy, super expensive. ”

Written on: 16/03/2016 by Maddy44335 (1 review written)

My dad had to pay way much over £200 overall , so that they could take the car from a macclesfield garrage, and bring it home. Are you serious? They have been there in the first evening, without making sure that the place where the car was, was still open, and because the mechanical garrage was closed, they sayd it is our fauld and we had to pay an extra £90 . For what?????? Is it out fault that you did not check before? My parents had to wait there in the second day, for someone from… Read Full Review

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★☆☆☆☆

“Do not use this company, rip off company”

Written on: 12/03/2016 by thewiz2016 (1 review written)

THis company is misleading, they insist on new drivers going around with their tracker box which I did for 3 months. Then at the end of the year they bumped my policy from £750 up to £2,600 What a rip off, been driving for 20 years and never had a claim. Do not use this rip off company. … Read Full Review

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★☆☆☆☆

“Stay away, complete joke ”

Written on: 05/03/2016 by Haileyg1977 (1 review written)

I bought my insurance based on price from compare the market, and from information from their Web page. I went on the accelerator scheme because i had no NCD. 3 months later they increased my mileage from 7500 to 17000!!! Without notice. Whole story ends when i was asked to validate my insurance, sending in the correct documents the 18 february 2016, and they cancelled the insurance on the following monday because they claim they have not received the documents. I complain to the quality and… Read Full Review

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★☆☆☆☆

“Awful, rip off ”

Written on: 25/02/2016 by kdVaughan278 (1 review written)

The worst insurance company! Took £300 out of my account just because I had used up half of my annual mileage? Hadn't even used all of it up but they had charged me for using the full mileage. Awful customer service just out to make a quick buck stay away and don't use this company!… Read Full Review

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★☆☆☆☆

“Black Box - Battery Problems”

Written on: 07/02/2016 by Shady_tech (1 review written)

I purchased a policy with Bell in Jan 2016 - Plugged in the black box and drove off as simple as that. However, a month in and the car completely failed to start. I managed to get the car started with assistance from colleagues with jump leads and after i'd been to the garage was told in dead certain terms the battery was near enough knackered thanks to the little black box. After contacting Bell I suppose I was optimistic that they would re-imburse the £40 I spent on the small Aygo 1 litre… Read Full Review

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★☆☆☆☆

“Good Luck. ”

Written on: 04/02/2016 by Kendallnl307 (1 review written)

My Policy with bell started in July 2013 I was 17 years old and insuring a 1.6L Mini which I was advised id never be insured for, 1 years premium was £3600 but I could insure for 10months with black box for £2800 so needless to say I took this policy. A taxi driver ran into my car as I was stopped outside my home. I had the car repaired privately as I didn't want it to affect my own policy. I was due for renewal at the end of may which sadly I was stuck to taking due to the open issue on… Read Full Review

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Shady_Tech's Comment

Written on: 07/02/2016

I experienced the same problem with the electronics and when I called to discuss they fobbed me off stating that it wasn't a common issue. I believe when over 75% of their drivers complain it becomes a common issue but until then all we can do is replace batteries and hope the car starts! Thanks to Bell Black Box!

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Frenchbulldog1995's Comment

Written on: 08/02/2016

I am so glad someone else has had this problem! Sadly it seems all too common, the Octo Telematics man who came to fix the box unplugged my cars diagnostics without even alerting me to it so instead of it altering me to what's actually wrong it simply sets off engine check lights and all sorts! Sadly the time has now come that my car has to go as it's just not reliable at all anymore mostly thanks to Bell and the insurance will be cancelled! Bell can keep their NCB! I Would Never Reccomend to anyone.

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Frenchbulldog1995's Comment

Written on: 08/02/2016

I am so glad someone else has had this problem! Sadly it seems all too common, the Octo Telematics man who came to fix the box unplugged my cars diagnostics without even alerting me to it so instead of it altering me to what's actually wrong it simply sets off engine check lights and all sorts! Sadly the time has now come that my car has to go as it's just not reliable at all anymore mostly thanks to Bell and the insurance will be cancelled! Bell can keep their NCB! I Would Never Reccomend to anyone.

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★☆☆☆☆

“Appalling service”

Written on: 01/02/2016 by Zoey6 (1 review written)

the most useless insurance company i have ever dealt with, i will not be renewing my insurance with them. I made a claim on the 10th of Janruary, it is now the 1st of Feb and i have gotten no wherem i still have a huge dent to my car, and await the 10 people i have called to update me. Absolute joke of a company, truly disguting and incredily fustrating!!!… Read Full Review

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