Bell Car Insurance Reviews

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Bell Car Insurance
1 stars
Average rating for this product is: 1 out of 5

From 1 rating and 22 reviews

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Average Ratings for Bell Car Insurance

  • Customer Service0.8 stars
  • Value for Money1.5 stars
  • Reviewer Ratings0.8 stars
  • Overall Rating1 stars

22 Reviews For Bell Car Insurance

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    I was hit by an uninsured driver and though the repairs were carried out in an okay manner (it did require a second trip to have all the tape marks, after the respray, removed). The customer service was appalling. They NEVER returned calls and leave you hanging on their 0870 numbers for half an hour at a time when you try calling them. To get any response out of them I had to twice make official complaints. When trying to recover the money they didn't go through the Motor Insurance Bureau as every other company did who ha drivers hit by the same uninsured driver, but tried going through the courts - despite police advice not to. I knew more about some aspects of insurance law than their customer service department. They hiked my premiums astronomically because - in their words I was more likely to make an at fault claim because I had been unlucky enough to have been hit by this driver... can you see the logic in that I can't? This company is a nightmare don't go near them.

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    I was hit by an uninsured driver and though the repairs were carried out in an okay manner (it did require a second trip to have all the tape marks, after the respray, removed). The customer service was appalling. They NEVER returned calls and leave you hanging on their 0870 numbers for half an hour at a time when you try calling them. To get any response out of them I had to twice make official complaints. When trying to recover the money they didn't go through the Motor Insurance Bureau as eve ...

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    These people are hopeless. I have requested a receipt for my payment because I did not receive one with my policy. I have had to do this 4 times because each time I get a different person who has NOT read my email properly. I will not be reviewing my policy again with them

  • scouserpat 12th Oct 2009

    Reviewer rating: 1 stars


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    my son had an accident 12 months ago although there were witnesses bell tried to pressure us to admit liability it was only when i threatened passing to the ombudsman they passed to there solicitor we have now been waiting to hear from him for months .there a waste of space DO NOT USE THIS COMPANY ,no contact ,rude staff ,no customer service they are the dregs of insurance companies!!!!!!!!!!!!!!!!!!!!!!!!1

  • evo1066 18th Jun 2009

    Reviewer rating: 1 stars


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    Although Bell Car Insurance was cheap i wish i had never used them.
    I needed to swap my insurance from one car to another which they did on the phone no problem.
    But getting them to post paperwork is a true task and when you ask they insist it was sent imediately by 1st class post , I wondered if they meant carrier pigeon that possibly got lost for a week.
    This resulted in me having a car that i could not drive due to it needing tax.

    If you want your paper work through quick do not use this com ...

  • Guest 15th Jun 2009

    Reviewer rating: 0 stars


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    I have been with Bell Car Insurance for over 10 years and had no plans to change. I never made a claim but after dealing with there call centre over a simple renewal I have just had enough. Left on hold for over an hour, had to call back, on hold again and again. They have an attitude when you complain. Never again will I use this company.

  • Guest 20th May 2009

    Reviewer rating: 0 stars


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    Bell Car Insurance are RUBBISH!!! under no circumstance use them to insure your car. my friend got his car stolen last night and they are saying it is his fault his car got stolen!!! they won't provide a hire car even though he pays for that cover. he really regrets using them as insurers.

  • Guest 10th Mar 2009

    Reviewer rating: 0.5 stars


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    We had a 3rd party drive up the back of us. Within days their insurer had taken responsibility for the accident and agreed to liability. Despite this Bell have taken around 5 weeks with backwards and forwards about 2nd quotes, assessors and seemingly losing faxes and e-mails. Surely they should have had an engineer out straight away and dealt with all this for us. We have found they haven't been very help on the phone and that even though we are not at fault it seems unlikely that we will get ou ...

  • caj87 9th Mar 2009

    Reviewer rating: 2.5 stars


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    I chose Bell Car Insurance in the end as it was the cheapest, however excess wasn't that cheap, £500. I had an accident near to where i live, car skidded on ice, hit a parked car, my fault, car written off.

    The turn around from the day i had my accident to me receiving my chq was just under a month. Not that long really when i consider other reviews i have read.

    Car was collected within an hour of me calling the claims department, only problem i had was with the bloke that collected it, ...

  • hodgy28 12th Jan 2009

    Reviewer rating: 0.5 stars


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    Bell Car Insurance customer service is bad, sent out wrong documents due to bad customer service. I asked for a manger for a call back which i was assured and... no call yet. I had to pay £5.00 for the privelege of reciving useless documents and 8p per minute to speak to customer service.

  • hly84 4th Dec 2008

    Reviewer rating: 0.5 stars


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    (1) My car was parked outside my house and hit by a stolen car. It took Bell 2 weeks to send a courtesy car, although they had removed my car from my property the next day.
    (2) They then arranged for my car to be taken away from their authorized garage by salvage; THIS WAS BEFORE INFORMING ME.
    (3) I managed to stop that and ended up having to settle with them as my car only received cosmetic damage and was still driveable. They then only sent me half of the settlement agreed and it took them 4 ...

  • RattyW Rank: Lance Corporal 5th Sep 2008

    Reviewer rating: 4.5 stars


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    The European cover I thought was included free of charge on Bell Car Insurance was only 3rd party on my policy. I called to say that that fact wasn't clear on their website and after saying it was an additional £27 when asked they then changed my policy for free... FOR FREE... Great service. Maybe it should have been clearer on their website but considering how easy and helpful they were on the phone I don't mind.

  • Guest 7th Aug 2008

    Reviewer rating: 0.5 stars


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    I was in an accident and my car was written off at the moment I have still not received an insurance cheak form them and it has been 10 weeks no courtasy car nothing... they are unprofessional.... they offered me half what I brought the car 1 year ago... they are cheap for a reson... NEVER USE.

  • skawalec 9th Jul 2008

    Reviewer rating: 0 stars


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    We had our car stolen and Bell Car Insurance have not yet settled the claim or make the process runn as smooth as we'd like. I will NOT use Bell Car Insurance again.

  • boxx42 31st Mar 2008

    Reviewer rating: 0.5 stars


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    The quotes are not competitive and they have charged me for an extra 75 on car insurance when i transferred a renewed policy to a new car. The same policy on their online quote system was 140 cheaper than my whole policy. As a long term customer I am not happy and will never use them again.

  • sloth1954 21st Feb 2008

    Reviewer rating: 0.5 stars


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    I made a claim for a stolen car it took 3 months to get any money out of them they are slow to respond tell you the cheque is in the post when it was never sent don't let you know what is happening. They are cheap for a reason.

  • Guest 1st Feb 2008

    Reviewer rating: 0 stars


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    Our car was hit while parked outside our house. We do not know who did it as the perpetrator scarpered. So far it has taken Bell 2 weeks to get the car picked up, estimated, authorised and we are still waiting for our courtesy car. We are told it is the garage who issue the courtesy car but they will not do so until the estimate has been authorised. Bell say they have sent the authorisation, the garage say they haven't received it. This has been going on for 2 days (just this part). Bell h ...

  • DC775 27th Jan 2008

    Reviewer rating: 0 stars


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    My car was stolen and recovered, it was held by the police for a week then taken to a garage for repair where it is still sitting 3 months down the line, i have had to pay for rental cars as they still have not agreed the claim meaning i couldn't have the courtesy car i paid for on my policy and still now they have not agreed it!
    I could have paid for the car just in the cost of my phone bill for the amount of calls i have made to them and the garage, i have now cancelled the claim as i am sick ...

  • gbhennessy 24th Jan 2008

    Reviewer rating: 0.5 stars


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    Bell Car Insurance quoted on a different lower group model which was only noticed when documents arrived being the reason for the low quote.

  • BooBell 23rd Jan 2008

    Reviewer rating: 0 stars


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    1. I had a clean licence but got caught doing 38 in a 30 zone and got a £60 fine and three points. I advised Bell (this was 4 months into policy) and then got a letter that due to the penalty points my premium was being adjusted and they were going to take £138 from my credit card, this was a 40% loading on my premium. When I contacted them they were so unfriendly and basically just said leave when your insurance comes up for renewal.

    2. Had 9 years no claims bonus and then get hit ...

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