Bell Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“MOST RUBBISH INSURANCE COMPANY EVER!! AVOID AT ALL COSTS”

Written on: 18/12/2014 by s_rh (1 review written)

I insured with bell because it was cheap for my age and not many years experience. i wanted to cancel my policy with them because the quote they gave me for my new car was horrendous even though it was the same vehicle 1.2 petrol just newer. They took £150 out of my bank for disconnecting the box and policy when i had not been told this taking out the policy. It went through investigation and i asked for a copy of the phone call recording but have not been provided one. These people are a… Read Full Review

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★☆☆☆☆

“I got insured through Bell because of the competitive...”

Written on: 09/12/2014 by Voyager777 (1 review written)

I got insured through Bell because of the competitive quote, and agreed to the stupid black box they said I would have to use. I drive to work early in the morning and get home mid to late afternoon, but sometimes my hours change and I have to drive a bit later, and even sometimes as late as 10.00pm (happened once I think) I am 49 years old with full no claims, and nearly 30 year's of driving experience. I don't speed, and drive very smoothly, basically to reduce fuel consumption, but these… Read Full Review

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★☆☆☆☆

“slow - painful - unhelpful - ?breach of data protection”

Written on: 10/11/2014

I had a 'non-fault' claim and Bell insurance has been extremely slow 6m dealing with it. Only through my repeated calls things got moved on. [I had been stationary to do a 'legal' right turn with my indicator on and got hit from behind] Bell did not chase the third party for months. Now after months the third party has paid but 'without prejudice' and Bell are not trying to close the matter. This means I received the payment for the total write-off for the car but not the remaining… Read Full Review

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★★★★★

“Easiest claim ever”

Written on: 06/11/2014 by AndreManning433 (1 review written)

Had someone crash into the side of my car and leave a massive dent in it, as they were insured through the same insurance as me (Bell) I hardly had to do anything to get my car repaired other than answer a few questions about what happened. Bell arranged what garage it could go to and sorted out a courtesy car free of charge. Car has been repaired and you wouldn't know anything had happened and it hasn't caused me any hassle or cost. They sorted everything out for me and I am really happy with… Read Full Review

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★☆☆☆☆

“AVOID !!!!!”

Written on: 04/11/2014 by carlabev102 (1 review written)

Shocking company! never got further discount with the plug and drive just becuase I drive at night to come from work! Customer service well is there anyone that actually works there always email and never get a reply! i would of rather paid a little more on my insurance for a better company. PLEASE DO NOT USE BELL INSURANCE!… Read Full Review

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★☆☆☆☆

“Awful is putting it lightly.”

Written on: 24/10/2014 by GiovaniDowling187 (1 review written)

I am a new driver in my twenties, and I took out a 'Bonus Accelerator' insurance with Bell by Admiral. They wouldn't offer me a full year, leaving me with a Ten month policy which after paying £220 a month (Shocking) I would get a no years claims bonus. I was promised that after three months of driving with a plug and drive monitor in my car that my insurance would go down. This was not the case AT ALL. The service I have is comprehensive but the excess is ridiculous. Ever since taking out… Read Full Review

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★☆☆☆☆

“Shocking- cancelled policy without notice due to their...”

Written on: 12/10/2014 by Stiles1968 (1 review written)

My my car insurance has been cancelled due to me details not being sent, I.e driver licence, V5 form, counterpart licence. I sent an e-mail of my details which I was told were never received, phoned them and explained the e-mail had been sent and the following documents with it as previously stated and that the second named driver documents will be sent a week later once he is back in London so I can scan and send documents. This was agreed and fine by the customer service clerk. I then… Read Full Review

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★★★★★

“could not have gone more smoothly”

Written on: 11/10/2014 by nsansby (1 review written)

I had a crash which wrote off my car and bell were wonderful. really efficient and friendly. the service link ups to the garage and hire car company were seamless. I just wish my renewal quote was competitive this time round as I now completely trust them … Read Full Review

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★☆☆☆☆

“rip off”

Written on: 30/09/2014 by AidenFry393 (1 review written)

after a year, i did not plan to renew my policy. unfortunately i have been abroad and did not read the letter they sent me. i am working full time but still struggle to pay my bills and they have just taken 313 pound of my account even though on the phone they told me is going to be 220ish (for a month and a week). never ever insure anything with them!!!!!!!… Read Full Review

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★☆☆☆☆

“FUQ BELL INSURANCE”

Written on: 27/08/2014 by heyo (1 review written)

Bell car insurance is an absolute joke if you miss calculate Ur mileage Ur insurance goes up and the 3 month plug and drive stay in for 4 months not impressed and I advise everyone to avoid insuring with this company… Read Full Review

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★☆☆☆☆

“Charged for ending my insurance even though I paid in full”

Written on: 19/06/2014 by jtimms (2 reviews written)

I am leaving the country and rang to tell Bell I was off overseas. A month before my insurance was due. Bizarrely I have been charged £110 for cancelling even though I paid for my insurance in full for the yr. Apparently due to them having to disconnect my policy - and turn off the box system which measures my driving performance. To turn off a simple thing online should not cost £100 - insane and money grabbing. I would have suggested my parents use Bell but will now tell everyone to avoid… Read Full Review

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★☆☆☆☆

“be aware ”

Written on: 25/03/2014 by Snydermt268 (1 review written)

i'm 22 and i took out bells young driver insurance, i stated in my quote i have a full automatic license with a pass plus. amazingly 2 weeks later i get a message saying I have lied to them about my license. it turns out or so they claim that i processed my insurance as a "manual license". They then email me to inform me they will be raising up my price like i am driving some 2.0l tdi car. i call them and tell them the facts , that i have never had a manual license and i would not put this… Read Full Review

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Tunalc's Comment

Written on: 30/05/2014

Oh my goodness. I've had the exact same thing happen to me just this week. I purchased insurance last week and been so busy, only to read through the warranty yesterday and it says I have a manual license which is not what I applied for. I have never had a manual license and don't see why I would select that. I called to ask them to correct it and they have charged me an extra £50. I don't have a choice so I just paid it but I'm definitely going to do the same and put in a complaint. It's time these people were stopped. I won't be insuring with them anytime soon. Thank you for sharing your experience.

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Zulucrazy's Comment

Written on: 30/05/2014

please do not pay that £50 . call the financial ombudsman , I did and I won ,and they had to refund me everything and I left them .. seriously do not pay it. good luck hope it all sorts out

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Zulucrazy's Comment

Written on: 30/05/2014

please do not pay that £50 . call the financial ombudsman , I did and I won ,and they had to refund me everything and I left them .. seriously do not pay it. good luck hope it all sorts out

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★☆☆☆☆

“WORST INSURANCE COMPANY GOING. ”

Written on: 28/02/2014 by 420Gray (1 review written)

Being a 17 year old driver cheap insurance quotes are very appealing so when getting a good cheap quote from Bell insurance I took it straight away. Everyone was friendly and helpful when setting up my insurance until I had to make a claim.... two months into my policy an elderly man hit into my car. It was clearly his fault to anyone and when ringing up Bell and informing them they insisted that there was no way it was the other drivers fault it must be mine despite the fact they knew… Read Full Review

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★☆☆☆☆

“Bell is Not Good At all. ”

Written on: 01/11/2013

Bell offered me to install safe drive device to have dissonant for the next year insurance policy which is stick under the dashboard. but the installation engineer said he needs to open the carpet and the steering wheel cover and electrical competent to install the device and supply it. also he needs to make whole on body and bolt the device to the body and it takes at least an hour. obviously I did not let him to install the device. Bell charged me £480 more because I didn't let them to… Read Full Review

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2468Numerate's Comment

Written on: 13/11/2013

I did get the device installed on my car (which is a luxury marque so is not like I don't care about it). The device is invisible and I didn't have any issues with the car afterwards (at least not yet). From that point of view the engineer did a decent job.

I was majorly pissed-off that the engineer refused to mark on the form that I signed where he had installed it. He said Bell had told him not to mark it so that we drivers would not be able to find it and tamper with it. Which means they don't trust us, in which case why install the device at all?

I said I wouldn't sign unless he marked clearly on the form where it was (there is one in the air ventilation and one in the footwell). I want to know where this junk is if one day I don't want to be insured with Bell any more and want to get rid of it!

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★☆☆☆☆

“Threatened by their debt collectors!”

Written on: 30/10/2013 by Richard_Pickman (1 review written)

OK, so I held a policy for a year with no problems, but when renewal time came I'd changed my bank card and the payment didn't go through. Next thing I knew I'm getting menacing calls from a debt collection company over my 'debt', and it took some serious complaining to the Bell call centre in India to sort it out. Needless to say I didn't renew. If their approach to customer service is to send in the bailiffs at the slightest problem, I can only imagine how bad they would be at ever… Read Full Review

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★☆☆☆☆

“WORST AT IT'S BEST”

Written on: 17/09/2013

CHEAP COMES WITH A PRICE. THEY WON'T RESOLVE YOUR CLAIM EVEN IF EVIDENTLY ACCIDENTS IS NOT AT YOUR FAULT. TRIED TO CLAIM AT 3RD PARTY'S FAULT, GAVE EVIDENCE AND WITNESS BUT IT'S PAIN STAKING FOREVER. WHAT'S MAKES IT WORST THAN WORST, IT SHOULD'VE BEEN STRAIGHT FORWARD DECISION SINCE BOTH PARTY'S ON THE SAME COMPANY, BUT INSTEAD THEY'RE TRYINH THEIR LUCK TO MAKE IT 50/50 FAULT! CAN'T FIND A SOLUTION THEY WILL TRY TO WRITE OFF THE CAR SINCE THE VALUATION OF THEIR CHOSEN MECHANICAL ENGINEER OR… Read Full Review

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★☆☆☆☆

“Just Say NO”

Written on: 16/08/2013 by savvysod (1 review written)

Save yourself a lot of trouble, waiting on hold (premium rate Number) and a hell of a lot of CASH! They will lure you with a tempting policy price but there are hidden charges EVERY step of the way. The info they supply is vague at best and no one can even explain what these charges are for, you just have to pay. They take money out of your account without your knowledge and find any excuse to add extra charges onto your policy. My renewal price was double my original policy price even after… Read Full Review

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★★★★☆

“Good company but could be cheaper”

Written on: 12/08/2013

my policy for a Peugeot 107 is a little steep, although having zero no claims I can understand, but I am 26 and never had an accident or claimed from any insurance policy besides my golden retrievers pet plan :) customer service is brilliant, I called one morning to enquire about insuring a car for a day so that I could drive it home after buying it, and they only charged me £17 for 2 days cover! other companies for day cover wanted in excess of £45 for 1 day! I also got a refund on my… Read Full Review

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Liase's Comment

Written on: 17/09/2013

customer service, will pass you on and on and on... they didn't even know the whole story and check your emails and enquiry or investigation and they will look pass you and judge you and pressure you and ignore you and won't listen to you..etc..etc..

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★★★★★

“Excellent customer service”

Written on: 26/07/2013 by penny_reviews (1 review written)

So no one really likes insurance companies. But they were the cheapest option to cover our car when going to France. Just as well we had it, as we had a crash and wrote off the car. So yeah they tried to screw me out of a good price for the car (though I won that battle with a bit of persistence) but throughout the whole thing their customer service was EXCELLENT. Uk call centres, answer very quickly, can always get through to someone. Since leaving them they have been surprisingly helpful… Read Full Review

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Liase's Response to penny_reviews's Review

Written on: 17/09/2013

not worth it

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★☆☆☆☆

“Got a Bell quote from Confused.com for £673.10 and...”

Written on: 22/07/2013 by AndrewJN (1 review written)

Got a Bell quote from Confused.com for £673.10 and called Bell with their reference to make the payment. Just before I handed over my payment details I checked the cost again and it had leapt up £200. The first chap couldn't tell me why, and said he's call me back (he didn't), I called them and the women at the other end of the phone had the cheek to tell me they'd upped the price because I'd given the wrong month for my wife's birthday (I hadn't). Even if I had, upping the price of an… Read Full Review

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