Bell Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Black Box - Battery Problems”

Written on: 07/02/2016 by Shady_tech (1 review written)

I purchased a policy with Bell in Jan 2016 - Plugged in the black box and drove off as simple as that. However, a month in and the car completely failed to start. I managed to get the car started with assistance from colleagues with jump leads and after i'd been to the garage was told in dead certain terms the battery was near enough knackered thanks to the little black box. After contacting Bell I suppose I was optimistic that they would re-imburse the £40 I spent on the small Aygo 1 litre… Read Full Review

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★☆☆☆☆

“Good Luck. ”

Written on: 04/02/2016 by Kendallnl307 (1 review written)

My Policy with bell started in July 2013 I was 17 years old and insuring a 1.6L Mini which I was advised id never be insured for, 1 years premium was £3600 but I could insure for 10months with black box for £2800 so needless to say I took this policy. A taxi driver ran into my car as I was stopped outside my home. I had the car repaired privately as I didn't want it to affect my own policy. I was due for renewal at the end of may which sadly I was stuck to taking due to the open issue on… Read Full Review

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Shady_Tech's Comment

Written on: 07/02/2016

I experienced the same problem with the electronics and when I called to discuss they fobbed me off stating that it wasn't a common issue. I believe when over 75% of their drivers complain it becomes a common issue but until then all we can do is replace batteries and hope the car starts! Thanks to Bell Black Box!

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Frenchbulldog1995's Comment

Written on: 08/02/2016

I am so glad someone else has had this problem! Sadly it seems all too common, the Octo Telematics man who came to fix the box unplugged my cars diagnostics without even alerting me to it so instead of it altering me to what's actually wrong it simply sets off engine check lights and all sorts! Sadly the time has now come that my car has to go as it's just not reliable at all anymore mostly thanks to Bell and the insurance will be cancelled! Bell can keep their NCB! I Would Never Reccomend to anyone.

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Frenchbulldog1995's Comment

Written on: 08/02/2016

I am so glad someone else has had this problem! Sadly it seems all too common, the Octo Telematics man who came to fix the box unplugged my cars diagnostics without even alerting me to it so instead of it altering me to what's actually wrong it simply sets off engine check lights and all sorts! Sadly the time has now come that my car has to go as it's just not reliable at all anymore mostly thanks to Bell and the insurance will be cancelled! Bell can keep their NCB! I Would Never Reccomend to anyone.

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★☆☆☆☆

“Appalling service”

Written on: 01/02/2016 by Zoey6 (1 review written)

the most useless insurance company i have ever dealt with, i will not be renewing my insurance with them. I made a claim on the 10th of Janruary, it is now the 1st of Feb and i have gotten no wherem i still have a huge dent to my car, and await the 10 people i have called to update me. Absolute joke of a company, truly disguting and incredily fustrating!!!… Read Full Review

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★☆☆☆☆

“Good luck if you make a claim and with the black box...”

Written on: 28/01/2016 by TheodoreDrew (1 review written)

Got hit by a foreign driver few months ago. 3 months and a half and my car has not been fixed. Their accident engineer everytime he is looking at the car finds a "modification". Ohhh you have a dash cam, we can't fix it bc it's a mod we don't know about. Ohhh you have upgraded your breaks. Sorry but paint and a 2£ sticker from ebay it not an upgrade. Ohhh you have body kit. No it's from factory. Ohhh your car is too low to do a wheel alignment. They lost my car. Sent it from a garage to… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 22/01/2016 by Dennis1957 (1 review written)

Just took out a bell insurance cover and i have moved house half a mile away and the extra cost was £82 this is because of the amount of traffic in the area, its just round the corner. Staff were unhelpful, just fobbed me off. I told them it said nothing in the policy booklet about this extra cost, all it said plus admin costs. My advice is think first fools rush i did… Read Full Review

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★★★★☆

“A good experience! £80 refund after 3 month mark.”

Written on: 19/01/2016 by Aaliyah2468 (1 review written)

I am surprised by all of the negative reviews. I have just completed my 3 month mark, and have been rewarded a £80 refund for good driving. I honestly have no complaints and I am a happy customer. By the way, I achieved a gold standard every week, and I can assure you I wasn't driving overly cautious, I was just driving regularly. I love the fact that I only had the black box for only 3 months, it was definitely worth it, and I saved a few hundred pounds on the Bell Plug and Drive Policy, as… Read Full Review

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★☆☆☆☆

“Worse Car insurance. ”

Written on: 08/12/2015 by kkSharpe17 (1 review written)

Hi, I found Bell car insurance below than the average. Bell insurance company always try to get money and give nothing to you. I don't recommend anyone Bell. There system is very bad and biased. I am very disappointed and unhappy… Read Full Review

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★☆☆☆☆

“Shocking Car Insurer”

Written on: 06/12/2015 by baLopez377 (1 review written)

These guys are awful. They have been threatening to cancel my car insurance for the last 2 weeks and saying they need my drivers licence, V5 etc. I and both parents, have never had any other car insurer demand this before and I am extremely busy with work, which is making my life difficult and bringing on unnecessary stress I advise people to stay away and look elsewhere… Read Full Review

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★☆☆☆☆

“avoid avoid avoid!”

Written on: 09/11/2015 by Lyla367 (1 review written)

Bell is part of the admiral gtoup and is supposed to specialise in cheap car insurance for young drivers but buyer beware! Customer service is diabolical. Any savings i made in choosing them were later clawed back + interest due to alleged non dosclosure on my part. Be very careful to check and double check every detsil (i mistakenly said i bought my car on 2011 when i actuslly bought it in 2012 - £40+ addes) Plus disclose EVERY detail regardless of blame, claim or circumstances, or prepare… Read Full Review

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★★★★★

“Fantastic service, easiest company I have ever dealt...”

Written on: 30/10/2015 by Gilliamdt4 (1 review written)

No problems whatsoever. Had to cancel within 7 weeks as got a company car. Box was returned and £100 was refunded to my bank. Simple!! Would recommend to everybody!… Read Full Review

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★☆☆☆☆

“AVOID AT ALLL COST AND NOT REALLY CHEAPER”

Written on: 16/10/2015 by lkCook297 (1 review written)

I had a black box fitted to my car told that almost all customers get a discount. I regard myself as a food driver stay with the speed limits...I was recieving silver every week NEVER A GOLD even when the only driving I had done was 5mins down the road to the school. Last week of my bb I recieved a bronze and told 0 discount because id apperenlty driven past 1am in the morning? Which id never do having 3 children in bed and a single parent. Then a few months more down the line I rang up to say… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 07/10/2015 by Blackwell142 (1 review written)

They state they offer cheap insurance if you use their black box, they don't !! We got an email out the blue stating that they would be charging us an extra £300 on top of the original quote. If you disagree they hold you to ransom, if like us we paid for the year up front, and won't give a refund. They charge for absolutely every little extra that they can. The customer service is extremely bad. Not happy, and nowhere to go and complain. ' managers read from a script, and you cannot engage… Read Full Review

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★☆☆☆☆

“Absoltely take the mick, horrific experience. ”

Written on: 07/10/2015 by IsabellStanton (1 review written)

I had Bell insurance with a telematic box for 3 months. Firstly, the deal with the black box if that if you drive well, get a gold start in your weekly review, you get a discount after the first three months. I was quotes £170ish a month for the first 3 months, and then if I drove well it would decrease to £150 ish. After receiving this quote I had to add business which added £10 a month to my insurance so for those first 3 months I paid £180. I moved back to university and took business… Read Full Review

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★☆☆☆☆

“I have chosen that I have 0 no claims insurance, but...”

Written on: 25/09/2015 by Woodward235 (1 review written)

I have chosen that I have 0 no claims insurance, but they have changed this option to get my money and get more money out of me afterwards. AVOID!!… Read Full Review

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★★★★☆

“Got 5% discount at end of 3 months”

Written on: 23/09/2015 by Devyn273 (1 review written)

Overall pretty happy with Bell. We fitted the black box and drove carefully - only got Gold level reports. I was happily looking forward to my discount and happened to read through the Ts&Cs more thoroughly and saw that if you drive less than 70 days of black box being in then not eligible for discount. At that point didn't have time to increase to 70 days. Still got 5% discount at end of 3 months, might have been more if had driven 70 days of trial. I do think black boxes encourage bad… Read Full Review

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★★★★★

“No Problems At All”

Written on: 23/09/2015 by Kearneyxt45 (1 review written)

I used bell to insure my first car, they were around £300 cheaper than all the other quotes and all you had to do was have a black box in the car for a few months that tracks your speed, harsh braking and late night driving. I was told that it could only give a discount and my insurance wouldn't go up because of having the box. The box was sent out within a month and was easy to set up. After the 3 months I sent it back and received a letter maybe a month after sending it. £30 refund due to… Read Full Review

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★★★★★

“just got insured and 5 stars go for costumer help line...”

Written on: 21/09/2015 by dritan12345 (1 review written)

just got insured and 5 stars go for costumer help line girl . she just dropped my insurance %5 over the phone so I'm happy with that and now will see how it will go. i will update this rating after black box remove… Read Full Review

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★☆☆☆☆

“Disgusting rip off taking advantage of new drivers”

Written on: 18/09/2015 by hhLewis-Alt154 (1 review written)

when you complete a comparison search online Bell comes up with a competitive price. What they don't tell you and is hidden in the small print, if you drive more than the end of the road and back a few times a week they will massively increase your premium. I have argued this with them to no avail. They added £225 to my daughters policy making it not competitive at all. This was 3 months into the policy so she couldn't afford to cancel it and pay again elsewhere. Don't be fooled by their… Read Full Review

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★☆☆☆☆

“AWFUL!!!!!!!!!!”

Written on: 16/09/2015 by Generator123 (1 review written)

When I first started on this insurance they gave me a plug in black box through the mail including a discount on my insurance. This was specifically told to me on the phone that this will only focus on speed and mileage, with no curfews. Which was great for me because I'm mostly an outgoing type otherwise I would not of exceeded this policy any further. Driving normally for about 2 months almost finishing the 3 month plan, I have received an email through the post charging me an extra £600!!!… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 31/07/2015 by Lauren2911 (1 review written)

Had nothing but trouble with this Car Insurance "Company"!! This will be the first and last time I will EVER go with this disgusting Company! Where do I begin???... Firstly they needed my Years No Claim proof, which I sent off my letter through the post at the beginning of December 2014, for them to then email me and say they're still waiting for it and they're charging me £17!!!! Secondly, I moved into my first home, first thing to do was to change my address.. WHICH I ONLY MOVED 3 DOORS DOWN… Read Full Review

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