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| Customer service | 2.3/10   |
|---|---|
| Value for Money | 4.5/10 |
| Overall rating | 2.3/10 |
Full review by
already
on 19th Dec 2007
User Rating : 1
Respect :
0
Good Points: Ok at first.
Bad Points: Brought my limit down without notifying me.
General comments: I was a loyal 5 years customer with two AT&T cards in household. I NEVER had a single late payment! My husband was at the store buying a groceries and cashier told him that card was declined. I called customer service and they told me that they decreased my limit without even telling me due to some negative activity on my credit report. It is outrageous and I am closing both my cards since that is how they treated me as a good customer.
already's review and ratings | 94 words
Review by
Bob9811
on 17th Aug 2006
User Rating : 0
Respect :
0
They lost my payment twice in 8 months! I confirmed that the check had cleared my bank, but they insisted that I had to send a copy of the front and back, BOTH times! By the time they figured out their data entry error, they had jacked up my card rate to 'default' 20%!! Then they refused to lower it again, and when I yelled at the clerk, they closed the account and wanted payment in full. There was no recognition of their mess-up having caused the whole problem!!!
Bob9811's full review | 92 words
Review by
G Braggs
on 15th May 2006
User Rating : 4
Respect :
0
I have to constantly call AT&T to be sure they received my credit card payment on time. I mail the bill the same day, and no later than the next day after receiving my statement, they never receive it on time. All other bills mailed the same day as the AT&T bill are received and posted within 3 - 4 days. Three weeks later, and AT&T have still not received the payment.
G Braggs's full review | 82 words
Review by
tannar
on 24th May 2005
User Rating : 4
Respect :
0
I had a late payment on my AT&T Universal Card which I could not have possibly helped, my wallet had been stolen and I got my new bank info the day before my payment was due. On my due date I changed my bank info and made my payment not realizing that they take 6 days to update new acct info. The payment was processed on the old acct # was returned, then late. Two fees and my 0% went up to 29.99% variable. I explained the situation that there was no possible way for me to get to have gotten that ...
tannar's full review | 128 words
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