Europa Reviews

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1.6 stars
Average rating for this product is: 1.6 out of 5

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Average Ratings for Europa

  • Value for Money2.2 stars
  • Overall rating1.6 stars

 

9 Reviews For Europa

  • Guest 7th May 2009

    Reviewer rating: 1 stars


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    Good Points: Very easy relaxed way of renting a vehicle which works completely in their favour.


    Bad Points: Vehicles tatty and will require proper inspection by the customer to avoid bogus repair bills.


    General comments: Booked through Auto Europe very easily and took my voucher to the depot at Valencia Airport. Pick up was easy, paid for my fuel and a booster seat, received car in clean condition although bodywork was damaged and dented, and went on my way.

    On return just drove up and handed over the keys. However after I had cleared security back at the airport my credit card company was contacting me about a huge request for funds from Europa Goldcar. I contacted the Valencia depot and was told that significant damage had been done to the car (the underside apparently, conveniently the only part of the car not covered by the insurance package I paid for) and I was being billed for repairs. Because the vehicle was inspected by their staff before and after the rental period without me being present I didn't have a leg to stand on.

    I treated the vehicle like it was my own. I would advise travellers intending to use the Valencia Airport depot of Europa Goldcar to make sure the vehicle they rent is inspected by the Goldcar mechanic in their presence before and after their rental period to avoid this.

  • penguin30 7th Nov 2007

    Reviewer rating: 0.5 stars


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    I would strongly advise against using this company. We booked car hire through Carjet and were allocated this rental company. On arrival we were told that the car wasn't available, even though we had booked in advance and notified the company of our flight details. We were asked if we wanted to pay more for an alternative car which we declined. Finally after waiting around for about 45 minutes a car was provided.
    However the car had no spare tyre - we only discovered this when we had a flat on ...

  • BazandBev 21st May 2007

    Reviewer rating: 0.5 stars


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    The car was pre-booked online. The charge quoted was 105 Euros, on arrival in Malaga we queued for two hours and 40 minutes to be told by the operator that, the queues are always like this! The counter staff changed several times whilst we were waiting, at times only one person was dealing with the queue. The company had clearly made no contingencies for a situation they knew was going to occur and seemed happy for people to wait this ridiculous amount of time. The queue actually grew even longe ...

  • PaulEFC Rank: Lance Corporal 18th Mar 2007

    Reviewer rating: 0.5 stars


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    Poor service has ensured we will never use them again.

  • kevinmcm19 Rank: Lance Corporal 7th Dec 2005

    Reviewer rating: 4 stars


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    Europa tried to give us a Merc A class we ordered a Ford Focus eventually got an Alfa Romeo 147. Very good car service after this very good we unfortunately burst a tyre, but they said get fixed and we will refund you when you bring the car back. True to their word they did, will use again.

  • jimandH Rank: Corporal 13th Oct 2005

    Reviewer rating: 1.5 stars


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    Hired a car from Europa at Palma Airport, Focus Diesel and charged an extra 60 Euros for a full tank and told to return it empty. After being laid up with food poisoning for 3 days, we hardly used the car and on returning to the A/port I requested a refund for the fuel as the tank was still more than half full. I would have settled for 30 Euros. However there was no refund even though I pointed out to them that we had come to Mallorca to walk in the mountains, not to drive around the island eve ...

  • PeterandIrene 2nd Oct 2005

    Reviewer rating: 0.5 stars


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    45 minutes wait at Europa collection desk at Murcia Airport to get car.
    Car in dirty condition internally and externally.
    Had to put oil in after 10 days and only about 200 miles. Was assured cost would be reimbursed when returning car but conveniently for them when trying to do so they could not get access to my information on the computer. I gave up!!
    There were also two other complaining customers beside me at the desk one of whom was demanding a refund and refusing to accept the offered ...

  • RedOnRed Rank: Staff Sergeant 28th Aug 2005

    Reviewer rating: 5 stars


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    I used this company at Majorca, picking up and dropping off the car at the airport. One very noticeable thing was that when collecting the car at the airport, their desk, out of all the car hire companies, was the only one with any customers at it! They gave me a very nice, brand new Ford Focus 1.6 5dr, which was just what I was expecting. I also got a free booster seat and free second driver.

    Unfortunately, the same very nice new car got badly scraped and dented within 48 hours when parked i ...

  • rossy1 Rank: Lance Corporal 17th Aug 2005

    Reviewer rating: 0.5 stars


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    Don't give any Europa or any car hire a signed slip for any collision excess (although I think you'll struggle to get them to trust you). We've learnt the hard way never again. We may end up paying twice.

Related categories

  1. Car Hire in Spain