Written on: 06/06/2013 by Ows1980
On landing in Valencia airport I followed the instructions to meet the bus, although it wasn't there at the time but after a 5 min wait it arrived,it took me to the office situated across the road. There I was greeted by a friendly Spanish man who without any fuss took my details and payment ( £175 for 9 days full-full contract) and showed me to the car ( ford focus 1.8tdi) and off I went on my merry way. That evening I suddenly realised that my driving license was missing in a blaze of... (read more)
Written on: 18/04/2013 by mitchbarnes (1 review written)
I hire a car 5 times a year in the costa blanca and always get ripped of by the rental companies with the full to empty policy. Last time i was charged £90 for a full tank of fuel. Used Solamar in Alicante in April with a full to full fuel fuel policy, the rental cost was 5 more than the cheapestther rental company but there's was a full to empty, so in effect I made a considerable saving as I only do 200km's. The was had 114,000km's on the clock ran ok, clean enough and 4/5 dents on it... (read more)
Written on: 04/04/2013 by Michael27 (1 review written)
My wife and I booked this car with an agent in the UK for a 4 day trip on the 28th February 2013. The car was collected from Barcelona airport for our trip to Andorra. The car collection point is quite away from the airport but they did pick us up from the airport arrivals in a mini bus. This was a 10 minute drive. Although we had paid all insurance excesses and cdw charges in the UK we were advised this was not really suitable as we had not insured the car with Sol-Mar directly. And... (read more)
Written on: 13/03/2013
As a former employee I feel obligated to inform furture customers of Solmar. I don't feel any resentment to my former employer as they we're good to us in better times, but the economic crisis hit this spanish company hard which resulted in poor customer service. 1. Lack of employees results in long waiting times for pick-up, unclean cars, quality failures, unanswered phone calls, unfriendly (stressed) staff, etc 2. Unanswered phone calls. Phone means 'trouble'; unsatisfied customer, break... (read more)
Written on: 08/03/2013
Used them because they offered full/full.However the petrol gauge did'nt work,so how do I know it was full.Tyres close to illegal,no rear wiper blade,no washer fluid,85k on the clock,I know diesels are a little noisy but this one sounded like a box of nails. (read more)
Written on: 23/02/2013
We hired a car through Bravo car hire from Alicante airport for October 2012, we were sent a voucher for sol-mar. When we arrived at the airport there was no desk in the terminal, so we had to proceed downstairs to the coach pick up point and look out for a sol-mar shuttle, which we just had to wait until it turned up? We were then taken on a 15-20 minute drive, to the furthest compound for all the off airport car hire companies. We then got out the shuttle handling our cases yet again out... (read more)
Written on: 23/02/2013 by JMC663 (1 review written)
I can see why people review this company so badly but I do not agree with most of the reviews. Solmar are very different to the likes of Drivalia or Centauro in the way that their cars are not new. In fact the car we had was 3 years old, had a few scrapes etc but was totally legal. The car had all the legal paperwork, the triangle and yellow jackets, the tyres were all new and the car was clean. I can understand some peoples issues that the cars have done some silly mileages (Ours had... (read more)
Written on: 11/01/2013
I have had cars from them on several occasions and they are never very clean, in the last case the 2 front tires were that bald you could see the material. Also the windows washer bottle was empty why? beacuse you could not get the bonnet up. Will never use them again, they might be cheap but is it worth the risk. (read more)
Written on: 20/11/2012
Agency is not located in the airport. Even if you take a full insurance through whatever site you are booking, they are making you signing for an additional insurance to cover excess which is quite high (and higlhy recommended if you are in Spain) Car fleet is old, smelly (tobacco) and car does not function properly to the point of being really not safe. Some of the cars are so old that have to pass MOT already with over 100k in the clock. In top you have to take a full tank + VAT in top of... (read more)
Written on: 19/10/2012 by barakobama (2 reviews written)
We rented a car from Solmar through Fastcarhire website . From the dropdown menu we chose Murcia airport for collection and the booking agents instructions clearly stated" upon arrival follow the signs to Solmar." But Solmar do not have an office, depot or desk at the airport or even anyone with a notice board. The number on our fastCar booking sheet was not answered. Someone at another car firm told us the office was in sanXavier and rang them for us. They arrived 40 minutes later... (read more)
Written on: 11/09/2012 by ALANSCOTT
WE HIRED A CAR FROM ALICANTE IT WAS FILTHY INSIDE AND OUT.AFTER TAKING THE CAR TO OUR DESTINATION WE WERE THEN PULLED OVER BY THE LOCAL POLICE AS THE CAR HAD TWO BALD TYERS.WE CONTACTED SOLMAR WHO EXPECTED ME TO RETURN THE CAR BACK TO ALICANTE.I TOLD THEM UNDER NO CIRCUMSTANCES WAS I DRIVING THE CAR AGAIN AND EVENTUALLY AGREED TO BRING ANOTHER CAR TO ME.WHEN I RETURNED THE CAR I WAS EXPECTED TO PAY FOR ANOTHER FULL TANK OF FUEL FOR THE REPLACEMENT CAR.I REFUSED TO PAY FOR ANY MORE FUEL AS I... (read more)
Written on: 09/09/2012 by tomrees8 (2 reviews written)
When you arrive, you will be told you have to pay for a full tank of fuel (I was charged Eur83) and that this is non-refundable. Unless you are planning to drive a lot, you will not use a full tank. So this is basically a scam, a hidden charge. (read more)
Written on: 03/09/2012 by vctor (1 review written)
Im just after booking, but a good advice: Read carefully Sol-Mar's Fuel Policy! - if you can.. because you receive these infos only after reservation - there is nothing about fueltype,capacity and extracosts at booking! The policy says: Sol-Mar delivers all cars with a full tank of fuel. The car must be returned empty. Solmar will not make any refund for the unused fuel. Diesel extra charge. If the requested vehicle is Diesel there is an extra charge from 3.63 EUR per day (read more)
Written on: 23/08/2012 by classicAR
We rented a car from Sol-Mar through the company hispacar.com. Our voucher said: "The shuttle bus will be waiting for you on arrival." We waited for two and a half hours on the pavement in a very hot Barcelona. We - and several other clients - called the phone numbers on the vouchers, getting no answer or getting the info that the shuttle bus was operating as usual. Finally we ordered a cab; the driver charged us 47 Euros for the trip. On arrival at Sol-Mar we saw the problem: 2 shuttle buses... (read more)
Written on: 13/08/2012 by jennydad
Solmar's office at Barcelona is hidden away in an industrial estate 15 minutes by a devious route from Terminal 1, Sat Nav is a must to be able to return your car. We were given a battered but clean Seat Altea XL for our money,(checked the reg on a Spanish website and the car was 9 years old.) All the paperwork and dents, scratches etc checked before departure. The car ran well enough but the passenger side electric window stopped working leaving the window open by 2-3 cmm. Brought this... (read more)
Written on: 11/08/2012 by Steve1507
Hired 9 seater for party of 8 through Hipsacar. Drove from airport to acomodation to find number of small faults and that central locking would not work. they gave us a 5 seater for two days (no good for 8 people). Fixed central locking fault but not other issues. Service poor, vehicles have high mileage and are of low quality. Central locking fault reoccured and brakes squeeked loudly - they dont seem to service vehicles. (read more)
Written on: 06/08/2012 by german2012
i am german and used solmar in July 2012 and September 2011. the solmar bus picked us up outside the airport (had to wait 10 mins). the car in 2012 was a almost new peugeot 207. the one in 2011 was older and hat ~80.000 km. i rejected the insurance for windows and tires because it is useless and did not feel under presure to take it. service was quick and friendly even after i asked them to sign on my contract that the cars had plenty of scratches. no problems at all. i hate the fuel... (read more)
Written on: 05/08/2012
From the minute we stepped off the plane and rang the Solmar Car Rental office for the meeting point it was a disaster. We waited over an hour for the shuttle bus, we rang the office a number of times who told us the shuttle bus was waiting for us but it wasnt at the meetingg point. it eventually came 20mins drive to the office where we stood in line for another hour. Here we were charged more money for fuel and told to return tank empty-- which is impossible and also told to take out extra... (read more)
Written on: 23/07/2012 by IrishRover123
I used solmar many times before, I rented a family car, when I got to the airport they had moved from the airport and I had to go in a shuttle bus to get to the reception desk,my family couldn't fit in the van so I was left to bring all bags on my own and the bus was parked a good walk from the desk and I had to carry 6 bags on my own, when I received my car I was shocked with the condition of the car,everyone was complaining of scrapes on their cars, the car was filthy on the outside was... (read more)
Written on: 21/07/2012 by Moly100 (1 review written)
We hired a car from Alicante airport in July 2012. Got in from Heathrow after delays there and in Madrid for 13 hours so unhappy and tired at 1 a.m. Phoned Sol-Mar and warned them of our delay. Bus was at the airport and no-one in it. Waited 20 minutes for someone to turn up. Tried the phone but no-one answers it. The car was terrible - 74,000 on the clock, the electronic key didn't work, knob missing on air conditioning control, engine sounded rough and the drive terrible. Discovered... (read more)
Written on: 10/07/2012 by Solmar_are_rubbish
I used solmar for a week from Murcia airport and they are just terrible, do not use them. My comments: 1. We had to wait nearly half an hour for the courtesy van to pick us up, there are no signs telling you where to wait or when/whether a van would even arrive 2. I didn't have a printout of the paperwork with me, but I had the confirmation on my smart-phone which proved I had pre-paid. They wouldn't accept this and it took me half an hour of ranting (including threatening to call the... (read more)
Written on: 06/07/2012 by zoomas (1 review written)
Everything was just as it should be - we were picked up from the airport, van was waiting just in the fron of terminal at the parking. Then signing up a contract and getting a car took maybe 10 minutes. Personel speaks English and is very helpfull. Car was in a good shape. Returning a car took no time at all as only thing which has to be done is giving the keys back. We walked back to terminal which took something like 5 minutes (there was an option of beging transported by van but we needed... (read more)
Written on: 04/07/2012 by Bente
We rented a car in Girona and there is absolutely nothing bad to say about this place. We were picked up by car at the airport. Got our car in no time and had no problems at all. When we came back it was same procedure and we were driven back to the airport. The car was very fine and in good condition. I like better when we have have to refill the car with petrol and not leave it empty, but a lot of other rental companies do the same so it is not a complaint. (read more)
Written on: 27/06/2012 by Hamish771
No office at Alicante airport. Had to wait 20 minutes for a Solmar rep to pick us up for a 5 minute drive to their compound. Felt pressured into taking out extra insurance for 3.5 euro a day + 4 euro a day for an upgraded car. Car provided was a Peugeot 207 with 73,000 km on the clock, the horn would sound every time i went round a corner or bend which was embarrassing to say the least. I should have taken the car back, but i was so hot & tired i just put up with it. Solmar have not... (read more)
Written on: 27/06/2012 by petemorley (2 reviews written)
Rented a car for three days from solmar at murcia. Annoying that nowhere does it tell you that there isnt an office in the airport. The office/ compound in on the outskirts of san javier near the mercadona. The guy was there to pick us up when we came out of the airport, and apart from the usual 6 euro a day tyre insurance, the paperwork was fairly easy. We Booked a group d car and got a seat leon with 115k on the clock,which i was expecting a bigger car for group d. car fine, returned ok,... (read more)
Written on: 12/05/2012 by moondog123 (1 review written)
The drive from the airport to Sol Mar office was hair raising and uncomfortable going round roundabouts and turnings. WARNING- I highly suspect that my sunglasses,laptop and phone charger disapeared from my cabin bag which was loaded into the back of the vehicle whilst I boarded and sat facing the front of the vehicle. I suspect this because this was the only time that my luggage was out of sight. No one went to the locker on the plane. I didn't have a lock on my bag, but I will next... (read more)
Written on: 19/03/2012 by Pedro33
I rented a car from Solmar at Barcelona Airport and was led to believe the vehicle could be picked up directly from the Airport. They send a shabby bus and take you to a small office about 3/4 miles away in the middle of an industrial park. This place is impossible to find unless you have a sat nav when returning the car and I had to pay for a taxi to find the office from the airport. The cars are a joke and mine was full of dents with the rear windscreen wiper missing. The person serving me... (read more)
Written on: 01/11/2011
WHEN WE TRIED TO RETURN OUR CAR AT ALICANTE AIRPORT WE COULD,NT FIND WHERE YOU RETURNED IT TOO,AFTER DRIVING ROUND AND ROUND FOR WHAT SEEMED LIKE FOREVER,WE ASKED RANDOM PEOPLE NONE OF THEM SPOKE ENGLISH WE EVENTIALLY FOUND THE DROP OFF WHICH WAS OUTSIDE THE AIRPORT !!!! AND NOT SIGN POSTED AFTER SENDING 10EMAILS AND A RECORDED LETTER OF COMPLAINT,WE NEVER HEARD NOTHING !! THEY DIDNT EVEN HAVE THE DECENCY TO REPLY...DISGUSTING....OH AND JUST TO SAY WE MISSED OUR FLIGHTS..VERY SAD DAY.WILL... (read more)
Written on: 03/10/2011 by higginj (1 review written)
I have used Solmar twice this year. Once at Malaga and once at Murcia. At Malaga I was impressed with the no nonsense and rapid service. No hard sell of added insurances, no fuel to pay for in advance, good clean and low mileage vehicle. At Murcia, again no fuel to pay for, just asked to return with approx same amount in tank which in this case was 1/2 full. Fast and friendly service and no hidden extras. I have used plenty of other companies over the past few years but would rate... (read more)
Written on: 14/08/2011
We rented a car with Solmar because a friend had used them before and they appeared to be the cheapest company when I compared prices online. The Solmar bus was waiting at the airport when we arrived to take us to the office however the service once in the office was appalling. The woman filled in the form, took us to the car said 'we know about the scratches, bye' and walked away. I asked her to provide the car seat I'd asked for on the booking (and paid for) and she disappeared and came... (read more)
Written on: 09/07/2011
Used Solmar after direction from Moneysupermarket.com. Had used Moneysupermarket previous month in Pisa and got a great car with another company. This time off airport office, charmless service, old car, air con needed regassing (in 40+ temps!), dull lifeless steering. Nuff said. Pay an extra few quid and get better service. The other two couples using Solmar seemed to be unhappy too. (read more)
Written on: 05/07/2011
The company no longer has officed in the airport. They are in an industrial estate about 10 minutes drive away. I would not accept the first car they gave me. It had scratches and dents on nearly every panel. The seats would not recline and the drivers wing mirror indicator was smashed in. The second car, a Corsa was in slightly better condition, but all their cars were 70,000 miles plus on the clock. After driving it all round North East Spain, it became obvious that it had not been... (read more)
Written on: 26/06/2011
We have hired vehicles many times over the last few years from Solmar at Valencia Airport. However, this time was disgraceful. The first car, a Seat Leon, had to be returned due to the emissions light staying on constantly. This was handled at Javea very professionally. We then got a second car which got a puncture. When we took it to be repaired the mechanic said that the two front tyres were so thin that they were illegal. When returning the car to the airport, they had moved offices... (read more)
Written on: 09/06/2011
I have rented many cars from Barcelona and used Holiday autos previously. When using holiday autos, they used europcar and they were ok and in the airport for dropoff/pickup Sol-Mar are outside the airport and you have to call them to pick you up (after you realise this and by the time you get picked up, youve wasted 30mins) - thats not so bad. You still have to find the place to drop it off, which isnt easy especially when you are nervous about missing your flight! it took us a while to... (read more)
Written on: 20/05/2011
I cannot begin to express my frustration and anger with SOLMAR. The windscreen wipers were so badly worn when it rained we had to pull over as we were unable to see where we were travelling. Later we had a flat tyre and was completely shocked when I removed it to find that both inner areas of the tyres was so badly worn that there was canvas and wire showing. The vehicle was not legally fit for use and I was provided with no help whatsoever and was advised that tyres are not covered under... (read more)
Written on: 19/05/2011
Please believe all the negative reviews about this company - they are true! I don't like to complain but this company is absolutely awful. They cannot care less about their customers or cars. It's a cash cow!
The initial car had 2 bald tyres (illegal) and no spare and was about 6 years old. When I complained as I don't want to put my family in danger they wanted to get rid of me (The women that I spoke to was English and thought I was a burden even though I was polite with her!). So after... (read more)
Written on: 09/05/2011
We hired a car from Solmar Alicante for 1 week. The car was returned to Alicante Airport as booked.
On our next credit card bill was the charge - all ok so far!
Then 1 month later Solmar had charged us another 80 Euro's - for dropping the car off - in BARCELONA !
Solmar customer service did not want to know. Even though I showed them our flight booking etc and they had charged us for the Barcelona drop-off half way through our week ! AND the web site says they don't charge for drop-off at... (read more)
Written on: 19/04/2011
Very bad experience. Although I noticed it, I did not mention a little hit on the windshield when I've checked in the car.
When I returned it, the girl immediately said it was a big issue and had me paid 79 euros.
I wonder how many client have to pay for this mark on the windshield.
Not to be trusted. If you go with them you have to be very cautious whn you get the car.
The dirtiness does not help to see all the marks... It is like 20 years ago..
Last time I'm going local.
Written on: 11/04/2011 by Gors (1 review written)
Beware of "Safety Equipment" Scam. Alicante outfit refused to refund or credit my Eu.20 deposit which was charged to my AMEX card. Lame excuses were given, and I had to complain to AMEX, who eventually settled dispute to my credit.
BEWARE! (read more)
Written on: 05/03/2011
I booked for 11 days directly with Solmar. Beware of being offered a higher category of car. I booked a compact category 3 but was given a large automatic which overheated on the Autovia just 10 minutes from the airport. No one would come out and I was told to drive the car back to the airport, even though the indication on the car told me to 'stop'. The second car was a smailer, category 2, which was very noisy on the Autovia, probably because one of the back tyres was soft. I did not... (read more)
Written on: 03/03/2011
Just spent 12 weeks near Torrevieja and used the Sol Mar place there through Economycar Ltd. I had a vehicle for 11 of the 12 weeks.
The staff just couldn't be more helpful, they really are lovely people.
The cars are great and absurdly cheap. There's none of this full tank of petrol at an exorbitant price nonsense either....you just take it back with the needle where it was when you collected it.
I cannot recommend them strongly enough. (read more)
Written on: 26/10/2010
nothing to complain,fine car and service.Excellent prices;i recommend this firm and will use the next time again. (read more)
Written on: 25/10/2010 by Maxbenedetto (1 review written)
I was a little worried after reading the reviews, but I found out a completely different experience. They picked us up at the airport on time, the contract took about 10 mins, the car was in good shape, very cheap and we did not need to pay anything in advance. I would certainly recommend to anyone travelling to Spain. (read more)
Written on: 23/09/2010
The condition of the car was very poor. Every panel was scratched or dented,the parcel shelf broken and the rear wiper missing. I asked for and was given a replacement car, (also badly damaged but at least it had a rear wiper0, however, I had to wait a long time whilst the paperwork was changed. I was charged upfront for the deposit and fuel and refunded at a far less favourable exchange rate. A rip off. (read more)
Written on: 06/09/2010 by TLev (1 review written)
Do not trust them - your car may have a hidden defect that they will pin on you at the end of your holiday!
We were fleeced on returning the vehicle for almost 100 Euros. In brief: when we took the car out, the assistant spent a long time noting all the paintwork scratches, not looking at the windows, but 10 days later another assistant immediately went for the front windscreen and found a tiny chip which we had not (definitely not) had any part in. This was a con-trick, based on our... (read more)
Written on: 27/08/2010
The car had to be picked up at a complete other terminal although all flight informations had been given before - that cost another about 1,5.
The car was in a bad condition with a lot of damages that could not be seen when car was picked up because it was parked in a dark parking lot, wheels were extremely shaking when driving more than 100 km/h; a safety deposit was directly withdrawn from my bank account at the time of car pick up - very unusual and without special notice about that - it... (read more)
Written on: 23/08/2010
Arrived at the airport thinking the worst from what I have read on here. There was no queue at the desk and the woman spoke clear English and was very helpful.
The car had every panel damaged with scratches or dents or paint, but the staff didn't worry as I had full insurance.
The car had amazing fuel economy, perhaps 70mpg and it was a Leon.
I would use them again, but as I did this time, I will take out full insurance. good prices and okay service. (read more)
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