CarJet Reviews

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★★★★☆
3.7 / 5
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Latest Reviews

★★☆☆☆

“Carjet Re Dickmans ”

Written on: 24/12/2014

I regularly use carjet when travelling to Spain Murcia airport and have used Dickmans before with no problems but on 8th November 2014 I went to Alicante airport and picked up my car from Dickmans. as I had already taken out the top up insurance from carjet I was told I didn't need to purchase any other insurance so Dickmans took a copy of my credit card, in case of any damage to the car ( there was no damage to the car when I returned it ) , when I got my credit card statement in Dickmans had… Read Full Review

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★☆☆☆☆

“They do not respond to complaints!”

Written on: 05/11/2014 by JudeBryant (1 review written)

I arrived on a late flight and late at night at Valencia airport with my car rental voucher for DICKMANS that had my flight details on the booking... all the other car rental companies were still collecting their fares from the same flight but Dickmans failed to show I called their offices and waited for 1 hour with my young son, It was now 1am I felt vulnerable and scared waiting on my own. We had to take a taxi and book into a local hotel. This incurred costs eating into our valuable holiday… Read Full Review

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★☆☆☆☆

“FireFly - Stay Away they are the pits”

Written on: 08/05/2014 by fxTaylor-Alt90 (1 review written)

I arrived in Barcelona airport on Thursday May 1st, went to the Firefly cabin in the parking area and waited two hours and five minutes standing in the car park in a Q before I could get my car. Then I get a car that is full of scratches. The only communication from the Firefly people came when one of the Firefly people asked the long Q to move in another direction as the Q was effecting car movement. The cabin was a Hertz cabin with a Firefly sign on top so Hertz must think this service is… Read Full Review

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★☆☆☆☆

“Beware CarJet & Dickmanns Car Rental!!”

Written on: 23/01/2014 by godders67 (1 review written)

To be fair I have used CarJet on numerous occasions over the last 9 years when booking car rental from Alicante airport and have previously never had any issues. Not so on the last occasion! I arranged to hire a Mercedes Vito people carrier from Dickmanns car rental via CarJet. I paid up front for the hire & took out full insurance via CarJet. Prior to travelling, CarJet e-mailed to advise me that on no account should I take out the hirers top up insurance as it was worthless & I was already… Read Full Review

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★☆☆☆☆

“Disaster at Palma airport rental”

Written on: 03/11/2013

Having used Carjet several times before, I used them again recently to hire a car for pick up on arrival at Palma airport. The company being used was Goldcar. The queue was about 40 long and it took as long to wait for the pick up as it did to fly from Bristol. Not only that they bullied you to take top-up insurance and offered you the chance to jump the queue for an extra 30 euros. This on top of 100 euros for a full tank. On return I contacted Carjet who have not even had the decency to… Read Full Review

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Catieh's Comment

Written on: 21/04/2014

I have also just had problems with Carjet and Goldcar. Goldcar took an authorised payment on our credit card in January and Carjet have done virtually nothing to help sort this out for us. I sent them the link for the reviews on Goldcar but they ignored it. I used Carjet for years, but as a result of this I won't be using them again, or recommending them. Another thing, if you take Carjet insurance don't be fooled into thinking that your only extra charge to the car hire company will be the petrol - Admin charges etc soon add up and it ends up costing MORE and you have to leave a 600 Euro deposit on your credit card. Don't use Carjet and if you do, don't take their insurance!!

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★☆☆☆☆

“Dishonest pricing system @ Carjet”

Written on: 22/09/2013 by Berkshire11 (1 review written)

Having had a quote for 105 Euros for a car for 2 weeks we ended up queuing for an hour for the car when we arrived late at night. By the time we left with the car (which we had to find ourselves in a large car park with 2 exhausted children in tow) we had paid something like 465 euros for the 2 week hire... Admittedly some of these extra costs were expected (for hiring 2 car seats for the kids). But we were bamboozled with insurance figures and told if we didn't pay we would have to pay a 400… Read Full Review

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★★★★★

“great service”

Written on: 24/08/2013 by niallybob (2 reviews written)

carjet have a good choice of cars and options. I like how you have the choice of paying when you book (in pounds) or at pick up (euros) they quickly responded and were supportive when I emailed them i was having problems with my computer. was recommended them by a friend and will be recommending them to my friends… Read Full Review

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★☆☆☆☆

“Quote joke!”

Written on: 18/05/2013 by davarn (2 reviews written)

I reserved a car at Murcia airport, 28 Feb 2013 - 15 mar 2013. The Carjet quote was 118.73 euros. Dickmans, the local allocated firm, demanded 152.28 euros. Naturally I protested, but they insisted Carjet made a mistake. Pay up or no car! I have been exchanging emails with cCarjet now for three months. To cut to the quick, Dickmans didn't refund me, then Carjet said they would do that and reclaim from Dickmans. I still have no refund and I seriously doubt their integrity now. Next time out… Read Full Review

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Davarn's Response to davarn's Review

Written on: 18/05/2013

If I ever see a refund I will post here. davarn 18/3/13

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★★★★★

“Excellent Car Hire Company.”

Written on: 28/04/2013

I have been using Carjet in Spain for the last 6 years, they have never let me down, and when i had a problem which was of my own making, they sorted it out, right away. A recomended Car Hire Company… Read Full Review

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★★★★★

“Great car hire firm”

Written on: 19/10/2012

Just back having spent a wicked time in Spain - we spent just over 50 euros for a week's car rental which is completely nuts. Very good quality car too!… Read Full Review

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★☆☆☆☆

“DO NOT USE CARJET”

Written on: 03/10/2012

We used CARJET to hire a car in Spain .. When we got to spain we got a wreck of a car which had been smashed on every single panel.. When I returned and complained to CARJET they basically removed themselves of any responsibility and said it was upto me to have sorted..DO NOT USE! really poor Customer Service - they would even give a penny of compensation! DO NOT USE CARJET!! I tried to be reasonable and even sent them pictures to show the poor quality of car they provided as an Agent but… Read Full Review

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Hogdog's Comment

Written on: 23/06/2013

surely Carjet are an agent trolling the various car rental companies and giving you quotes you then choose the company so surely it is your judgement that is at fault?

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★★★★★

“Brilliant payments in pounds!”

Written on: 03/10/2012

I am so pleased we can now pay in pounds on your website. It's perfect - we can choose to pay om arrival in Euros or now using pounds - either way it's our choice and there's no more guessing what the real cost will be if we choose to prepay. I'm sure this will be very successful for you… Read Full Review

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★★★★★

“Yep we like Car Jet”

Written on: 03/10/2012 by gilesbrompton (1 review written)

Very contented with last rental (Alicante Airport 23/9/12) we have been booking with your firm for the last 10 years ... that's quite something in the on-line world I guess! We are very happy with the new website by the way : really like being able to pay in pounds : beats guessing the "approximate" prices of some of the spanish companies (which are always inflated). Well done!… Read Full Review

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★★★★★

“Most helpful with refund”

Written on: 03/10/2012

We have been correponding with CarJet recently about a charge made to our credit card by Advantage Rentacar in Malaga. They have queried the charge (supposedly for traffic fine) and then requested proof of the incident on our behalf. This was very good service. Nice to see some service AFTER you buy a rental not just trying to get their hands on your booking… Read Full Review

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Davarn's Comment

Written on: 18/05/2013

Not consistent with my experience. See my post 18/3/13

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★★★★★

“Very competitive”

Written on: 02/10/2012

We chose your company becuase you extra car hire insurances were less than half the cost of buying direct from the Hertz desk. This was surprising since the price of the car was also much lower. We liked this… Read Full Review

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★★★★★

“Very informative webseite and good prices”

Written on: 01/10/2012

This was a very good web, very cheap prices and the booking service was also very efficient. We have travelled to Spain many times and our friends in Albir (Alicante) recommended your service… Read Full Review

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★★★★☆

“Very good thanks”

Written on: 01/10/2012 by adamcricks (1 review written)

Yep a very nice rental, we were upgraded to a Ford Focus (we booked a Smart) so terrific value for money. Will be spreading the word… Read Full Review

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★★★★★

“Great value car rental company”

Written on: 01/10/2012

Very good prices but we were surprised to see that the service is first-class. We have booked with other agents before and this has not been the case. We also welcome to be able to pay for the car hire in US Dollars, Shekels would also be better (we are in Israel) but I guess we are not a major demographic… Read Full Review

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★★★★★

“So helpful”

Written on: 01/10/2012

We travelled to Spain yesterday with my driving licence safely tucked away in my car at home in London!! Fortunately "Car Jet to the rescue" - they cancelled my booking, rebooked me with another car hire company, got me the assistance from the DVLA and then sent the fax to the new car hire company - for free! -… Read Full Review

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★★★★★

“Insurance product is very good”

Written on: 30/09/2012 by s.louvre (1 review written)

I have now purchased the car Jet extra insurance (Silver). I think this is very good product. It is so much cheaper than Goldcar and i also prefer that it is a real insurance policy. Very reassuring… Read Full Review

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