Holiday Autos - www.holidayautos.co.uk

Holiday Autos - www.holidayautos.co.uk
★★★★☆
4.1
83.0% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Holiday Autos - www.holidayautos.co.uk - Ask a question now

Media Gallery for Holiday Autos - www.holidayautos.co.uk

Latest Reviews

“No problems”

★★★★★

written by royscat on 03/03/2024

The booking process was simple and we experienced no problems

Was this review helpful? 0 0

“great on line experience - ”

★★★★★

written by Crabtreedt248 on 16/02/2024

Holiday autos are great ...... The car company I hired from uses an app, so there are no queues at the airport. It was clunky, but it was better than a 30-minute wait. Drop off smoothly, but the app instructions and what happened were not correlated. They need to smooth out the real-life and App experience/journey.

Was this review helpful? 0 0

“Projekt Florida ”

★★★★★

written by Paisleyc271 on 15/02/2024

Fast and perfekt service, the car was exelent

Was this review helpful? 0 0

“Love Holiday Autos”

★★★★★

written by JaelynnHutchison on 15/02/2024

I've been using Holiday Autos for years now, very satisfied with the service. Every time I check pricing elsewhere I find that Holiday Autos will beat it. Customer service is also excellent. Never had an issue with booking or the service.

Was this review helpful? 0 0

“Good car and excellent service ”

★★★★★

written by izitwindy on 17/01/2024

Booked a Toyota Kluger for one way trip Newcastle NSW to Airlie Beach. Car collection was easy and car exactly as booked. One way trip so quite pricey but a really good way to see the country. Stayed in motels and enjoyed the road trip

Was this review helpful? 0 0

“Easy, competitive and informative ”

★★★★★

written by on 13/01/2024

Car was hired through holiday autos website which is easy and clear to use. Car was through Klass Wagen in Faro. Picked up closer to the terminal than most offsite operators. We were given a choice of vehicle, all of which were clean and tidy. Staff were efficient, personable and easy to understand. Car return could not have been easier with almost immediate drop off at the airport. Small company experience was excellent!

Was this review helpful? 0 0

“great staff at the Sheffield Parkway Site ”

★★★★★

written by adaminhoxton on 09/01/2024

amazing staff i only rent from here due to the staff at the check in - they are so friendly and efficient. maybe the company could offer an annual zero excess option so i dont have to purchase it everytime and also why do the poor staff have to input my details every single time- surely in 2024 there has to be a way to create a profile and retain it in like with GDPR etc

Was this review helpful? 0 0

“Good value”

★★★★★

written by lszlj on 02/01/2024

Good value. Easy booking.

Was this review helpful? 0 0

“nerver use Alamo in South Africa or Woodford!”

★☆☆☆☆

written by Jessicab335 on 13/12/2023

servive was appauling, acr was filthy, got duped into taking out more insurance etc etc

Was this review helpful? 0 0

“Excellent ”

★★★★★

written by Johnnydee2811 on 04/12/2023

The booking was an easy process and I had very good communication via emails

Was this review helpful? 0 0

“All OK in Wellington”

★★★★★

written by BazLynn55 on 30/11/2023

Good car, great service

Was this review helpful? 0 0

“Fantastic little car”

★★★★★

written by on 23/11/2023

A fantastic little car. Efficient and kind staff. I would certainly use Alamo again. The whole hiring experience was easy and efficient. Thank you Alamo team. I will be recommending Alamo to friends.

Was this review helpful? 0 0

“Misleading offering”

★☆☆☆☆

written by Carr319 on 22/11/2023

Made a booking on Holiday Autos, Called the Rental Car company to confirm the booking, Rental Car company had no record of the booking, Holiday Autos not able to reoffer same booking Waste of time

Was this review helpful? 0 0

“awful customer service ”

★☆☆☆☆

written by Shelby187 on 21/11/2023

I booked a car through Holiday Autos who charged my card and issued a voucher. On presenting the voucher to the rental company they looked at it but still charged my card for a second time. I raised this with Holiday Autos via chat at the time who said at the end of the rental period it would be sorted. Nothing was ever sorted - I made a complaint but they refused to refund me the money - I asked for it to be escalated but still they refused. So the rental company has charged me and Holiday Autos has charged - both not willing to compromise. I blame Holiday Autos because they took the booking - they took my money and have refused to sort it. Awful experience with Holiday Autos - would never use them again and would caution others not to use this unreliable company. I feel like this is a sham many others may have fallen into.

Was this review helpful? 0 0

“Quick & Easy”

★★★★★

written by Jensenl409 on 08/11/2023

Booked on-line Offered least expensive hire option

Was this review helpful? 0 0

“Value for money”

★★★★★

written by Batesy71 on 30/10/2023

Better value than the big brands, and when I had to change my drop off location at short notice (thanks of course to BA cancelling my flight home yet again and moving us to a different airport), Europcar made no fuss at all and didn't charge me for the change of plan. Great service.

Was this review helpful? 0 0

“The cheapest i found”

★★★★☆

written by Zanzolina on 29/10/2023

Even thoug they had the bedst deal, the car was excelent. I only wished i used the promocode in the mail, i saw it after i finised the the reservation.

Was this review helpful? 0 0

“Much as it should be”

★★★★☆

written by MicktheDoc on 29/10/2023

Booking was easy. We then needed to change our booking (late flight/missed connection) and had to be quite a lot extra for the then shorter rental. The office was a little tricky to find but then the process of getting the car, and then handing it back, was all smooth. The car was fine.

Was this review helpful? 0 0

“Hertz at Kerry Airport - simply the best!”

★★★★★

written by PJJLP on 28/10/2023

Picking up a Hertz car from Kerry Airport could not have been a more quick, efficient and friendly experience. Highly recommended.

Was this review helpful? 0 0

“Firefly ”

★★★★★

written by agCullen489 on 24/10/2023

Excellent car with quick and easy pick-up and return.

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by PaulRowley on 8th April 2014 Report this content
How many people have managed to actually contact Holiday Autos and get an issue dealt with? I get put through to Poland and they don't seem to know anything or be able to put me through to someone who speaks English. It has cost me £25 just to get turned over by them.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (4)
Report this content wroughtironron Written on: 08/04/2014
Their Customer Complaints Dept doesn't exist to resolve complaints, merely to fob you off with meaningless responses designed to deter you from persisting. If you feel you have been ripped off unfairly, you'll be in good company, and the way to get back at them is to take them to the Small Claims Court. They hate that, as they either have to turn up and defend, or else pay the damages.
Report this content jdricho47 Written on: 08/04/2014
I managed to speak to someone in English, but they were not at all interested in helping with the problem. They informed me that they were merely a booking agent and that any problem arising with the car rental was between the customer and the rental company. Problem is they deal with the car rental company 'Green Motion' and they are particularly suspect as a business.
Report this content Williamhugh Written on: 08/04/2014
Sorry I don!t know the answer to your question, all I can say is we had not trouble at any point with our booking, collection and return of our car with Air Autos booked through Holiday Autos.
Report this content garryainsley Written on: 08/04/2014
Tried to speak to someone after sending E mail complaint. Received an Irish number to call but was advised calls were £1 /min. Posted a written complaint to the Irish office but heard nothing. If there is a problem with this company you have virtually no chance of any customer service and they just fob you off with lame excuses. I eventually resolved my complaint through Barclaycard who refunded the payment themselves. I wouldn't touch this company again.
See All Answers
Asked by campbellkirkham on 25th March 2014 Report this content
Do the cars come with satnav?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (9)
Report this content garryainsley Written on: 26/03/2014
Depends on the model you hire - Holiday Autos are just a broker they farm out your hire request to different car hire companies. Obviously if you want SATNAV they can probably provide it. All I would say about holiday Autos is be careful - they are one of the cheapest ways to get a hire car but you normally get what you pay for.
Report this content RobLeftwich Written on: 26/03/2014
Generally my experience is no and I always bring my TomTom with me. On one occasion renting in Italy we got lucky and ended up with a pair of nice Audi A6s which came with SatNav, but I would say this is the exception. It really depends on the level of car taken and in the average small/medium sized family car used on a holiday, it wouldn't come as standard.
Report this content Quasimodo116 Written on: 26/03/2014
Holiday Autos are indeed brokers and shop around for the best deals. Most of the larger companies which they work with (Hertz, Europcar, etc.) offer sat-navs: check the on-line booking form carefully to find a tick-box. You generally pay for this on arrival at the desk, in local currency. I've used them several times on Malta and have always had a clean good-quality car with never more than 15000 Km on the clock.
Report this content paulairey Written on: 26/03/2014
i personnaly would avoid booking anything through holiday autos anyway, we have had so many bad experiences with them i avoid them like the plague!it would cost yo umore than buying one and taking it with you
Report this content paynedave Written on: 26/03/2014
Satnav always seems to be offered as an optional extra. It may be included on luxuary models. I take my own TomTom. I have to agree with garryainsley, the car provided though Holiday Autos by Orlando on a recent trip to Lanzarote was a disgrace. They've lost my loyalty and made no attempt to retrieve it, when I complained.
Report this content CaptainjackSnr Written on: 26/03/2014
Most Cars don't - it is an extra. The car we had still had the marks on the inside of the window from prev user. Which we wiped off because thieves target the cars which may have satnavs inside.
Report this content mt1832 Written on: 26/03/2014
Car hire companies typically charge quite high prices per day for sat nav - almost certainly you'll find it cheaper to buy a basic sat nav with maps for where you're travelling either here before you leave or at a supermarket when you arrive. On a side not I would strongly suggest you don't use Holiday Autos or any other broker to book car hire, Holiday Autos have a long track record of letting customers down and being very very slow to refund charges when they do. Search on line for a local company or book with one of the majors (Hertz, Alamo etc.) if you need a car in Spain or the Canaries Cicar are excellent.
Report this content issie Written on: 26/03/2014
Hello, no they don't usually come with Sat Nav as standard but you can get one for an extra charge when you pick the car up. Beware of other extra charges that they try to make you pay when you pick the car up - like extra insurances to cover the uninsured losses - it's much cheaper to pay for that upfront on the holiday autos website but make sure you tell the car hire company you already have it or else they may try and charge you without telling you. Happy holiday!
Report this content goddo863 Written on: 26/03/2014
Like most hire companies, I believe holiday autos can offer you hire of a satnav as an optional extra (presumably with a fee payable too). In my opinion, buying your own satnav makes far more sense - once you have used it for two or three hires it will have paid for itself if you buy a simple one. Also, if you have our own you get to know its controls so you don't waste time on holiday trying to figure a strange one out. Lastly, if you buy the right one, you can make sure you have all the countries' maps that you need.
See All Answers
overview