Holiday Autos - www.holidayautos.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Very bad company!! ”
Written on: 22/05/2013
Very bad experience from the Netherlands. Tried booking a car over a Dutch website where I got connected to holidayautos. I Was looking for a convertible car on Rhodes, Greece. Within 48 hours I would get a confirmation of the availability of the car, but did not receive a reply. Called them after 5 days, heard I had confirmed the booking and money was already off my creditcard account. And that while I did not receive an e-mail, nor confirmed written for the booking! Also the system where... (read more)
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★☆☆☆☆
“Battered Car 75000 Klms”
Written on: 16/05/2013
I paid in advance with Holiday Autos for a 4 door Fiesta size car, paying for the full protected insurance. Landed at Pisa at 21:45. Holiday Autos had booked the hire with Firefly. At the desk I was informed that the insurance excess paid to Holiday Autos didn't apply to their cars. I was faced with Firefly BLOCKING my credit card for 1,500 Euros (which they would release, assuming no new damage) or paying 'their' own insurance. As I had my 85 year old mother in law with us, and realising... (read more)
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★★☆☆☆
“Pay and pay again”
Written on: 15/05/2013
The insurance and extra driver I had paid for were not accepted! Plus I had to pay up front for diesel that i would never use.I had to pay an additional 135euro on arrival in Faro. Never again...... (read more)
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★☆☆☆☆
“Poor Service”
Written on: 15/05/2013
Recently used this company, problems noted, vague directions as to where to pick up the shuttle transport to the selected car hire firm, 15 mins wait until picked up to take us to the car hire premises. At the car hire premises 25-30 min wait until dealt with (lack of staff). Offered a change of car ( smaller car than booked --- declined ) the car that I eventually received had a front panel hanging off !!! declined -- more wait until paper work changed, second car offered had dents all over... (read more)
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★☆☆☆☆
“Joke at Gatwick Airport”
Written on: 14/05/2013 by jules1967
booked a car through Holiday Autos for Gatwick Airport. You pay up front then find out that it is a company called Easirent who are not even based at the airport. Easirent are supposed to send a driver to take you to the car. We waited in the cold for 1h20 minutes before we gave up and booked with Hertz. Waste of time and money - avoid like the plague. (read more)
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★☆☆☆☆
“Poor car”
Written on: 14/05/2013
We rented a car in Lisabon airport. The agent Jardin said that they didn't had any cars altough we hade a correct voucher. The local sales rep called the local boss and suddenly we got a car. What a car? Hyunday Getz with more than 100.000km on the trip meter. The clutz barely worked and after 1 hour of driving the car went dead. Lucky enough we bumped into a friendly Estoril guy that help us get it started again. What was wrong? He couldn't explain in english. After a while came the... (read more)
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★★☆☆☆
“poor information and service”
Written on: 13/05/2013 by GlobetrekkerOxford
We rented a car at Vienna airport for a whole week from Holiday Autos. The company they brokered us with was Mega Drive, a branch of the locally renowned Buchbinder rental company. Their desks are hidden away in a container inside a park house, well away from the arrivals area and impossible to find due to lack of signage. Airport information knew where they park their cars, but not where the desk was. We could not find an employee anwyere and wasted an hour running around with all our... (read more)
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★☆☆☆☆
“freud freud beware”
Written on: 09/05/2013 by lymohaw
i booked a car through holiday autos and whilst on holiday my only card declined ....we were completely embarrassed as we don't use credit cards..... when i got back to the UK this company had debited my account for the car hire 7 times !!! I called them and they have just replied saying it will take 21 days to investigate the problem !!!!! 21 days !!!! This company is a joke and a sham. If i were you, i would stick to the main nationals and go direct to them. As a result my bank are now... (read more)
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★☆☆☆☆
“Never again”
Written on: 06/05/2013 by Mariethrese
We booked a car for our arrival in Malaga airport on Sat 4 May. We spent 2 hours in the queue to pick up a car from The Goldcar Spain desk. If Holiday Autos has a collaboration with so many companies I do not understand why all the bookings then go to one company at the same time. Then we got charged again by Goldcar for CDW as if we did not pay their CDW they would have take a deposit of 600euro until we' returned the car. I wish we had read the reviews on your web site before booking. As... (read more)
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★☆☆☆☆
“Insane!”
Written on: 06/05/2013 by Rafael1969 (1 review written)
Avoid at all cost! They ruined my day at bank holiday. (read more)
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Showing 1 - 10 of 804 Reviews
★☆☆☆☆
“Don't even think about booking with them”
Written on: 23/04/2013
I booked a car to pick up in Funchal just before we left on holiday and received an email back which said - 'We've received your booking for car hire, but we need to check that the car you have selected is available. We aim to get back to you within the next 2 working days to confirm the status of your booking' - Needless to say reading the other posts here I never heard anything more from them but they still charged my credit card as if they'd supplied a car - AVOID AVOID AVOID!! (read more)
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★☆☆☆☆
“so many extra charges”
Written on: 19/04/2013
We booked a holiday with KPX Travel to Lake Como Region. This was meant to include Car Hire, Hotel and Flights however we had to pay an extra £130 to the car hire company (Holiday Autos) which included extra insurance which they say we needed and snow chains. They then took an extra 351,91 EUR plus VAT from our credit card for so called damage to the vehicle The Hotel was really nice Obviously Ryan Air had their extra charges We tried to resolve this through KPX Travel but they... (read more)
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★☆☆☆☆
“TOTAL RIP OFF COMPANY! AVOID AT ALL COSTS!”
Written on: 13/04/2013 by pauluz121
Travelled to Benidorm November 2012 and hired a car from Holiday Autos to find their rates had changed from 2011. Had to pay a large deposit on my credit card which was refundable at some point in time after returning my car, it was very worrying however, when i returned the car to the airport they would not check it while i was there, which to me would have gave me piece of mind (i resorted to taking photos of every panel as proof)! they charged me an extortionate amount for a full tank of... (read more)
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★★☆☆☆
“Fuel policy sting -Malaga”
Written on: 11/04/2013
Just a warning to everyone re the crazy fuel policy in Southern Spain. We just rented a tiny compact car for 1 week in Malaga. Total rental €120 - total fuel charged on top of this? €94!!! We had no choice but to pay for a full tank (or indeed that of a much larger car), despite knowing that we would only be driving 100km or so. But fuel charge was listed as between €50 and €120 - so of course we assumed that for a tiny car it would be near the €50 mark. Needless to say have... (read more)
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★☆☆☆☆
“Shockingly Poor Experience”
Written on: 09/04/2013 by JDUFFY (1 review written)
Booked a long weekend car hire in Barcelona through Holiday Autos, and was offered a car rental company called 'Centauro'. As I had never heard of them I asked if they were reputable and was told that 'they only deal with reputable companies and not to worry'. Firstly, the car rental company was 'off airport', so was given very poor directions to their courtesy shuttle pick up point. When we finally found the designated pick up point there were no signs or confirmation that this was inded... (read more)
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★☆☆☆☆
“doris”
Written on: 07/04/2013 by kinghenry
You pay Holiday Autos for insurance which isnt accepted by whatever car rent company you actually end up with. Nice one. (read more)
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★☆☆☆☆
“Never us this company”
Written on: 05/04/2013 by Avidman1
I booked a car with this company and when the booking came it was not what I wanted so I phoned them straight back to cancel the booking. They canceld the booking but they did not return my payment to my card I have to make loads of phone calls and sent a few email before getting anywhere. The customer serviser is the worst I have ever seen. Please don't use them unless you are completely happy with your booking. Make sure you know what you are booking. All he best!!! (read more)
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★☆☆☆☆
“Horrific Customer Service”
Written on: 03/04/2013
I hired a car through Holiday Autos and returned the car early as someone had thrown up all over the back seat. The rental agency would not change the car. I then tried to call Holiday Autos but no one answered the call as it was late in the night in the UK (I think). To cut a long story short i wrote into there customer care department, and they didnt bother to respond in full for over a month and a half. In the meantime i sent a number of chasing emails and phone calls (to India for some... (read more)
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★☆☆☆☆
“beware insurance add-ons”
Written on: 03/04/2013
The car was fine, but it took ages for the one person at Goldcar to deal with a short queue. Then he pointed at the long list of exclusions from the insurance cover - tyres, wheels, mirrors, clutch, just about everything except the body of the car - would we like to have insurance for these? It was an extra 52 euros. Did we want petrol or diesel? We chose diesel - and found later that we had been charged for an upgrade. (read more)
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★☆☆☆☆
“It's a dubious company that misleads customers!”
Written on: 30/03/2013 by Kasco100 (1 review written)
I ordered a Corsa which cost more than a fiat panda but got a fiat panda. I also took the total collision waiver and was told by the car rental company that it was worthless and I would either have to leave a €500 deposit or pay their total collision waiver. The Fiat panda's front windscreen wipers were in poor condition and the rubber was split.The rear windscreen wiper was missing. Book with a more reputable company and leave these sharks on the shelf!!!!! (read more)
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Showing 11 - 20 of 804 Reviews
★☆☆☆☆
“Hired a car from via Holiday Autos, to be fair the...”
Written on: 29/03/2013
Hired a car from via Holiday Autos, to be fair the hire company Buchbinder are the sharks but Holiday Autos sell their cars. Car was hired from Salzburg Airport a 24 hr International airport but guess, what the car hire company has very restricted hours (supposedly)and if you turn up or return on say Saturday afternoon or Sunday morning (as most UK flights do) you will be hit by a 90 euro out of hours charge. Further on the bill when I got hope the infamous airport fee which holiday claimed... (read more)
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★★★☆☆
“Disparity of car size categories”
Written on: 28/03/2013
I booked a compact car to collect at Miami Airport. On the HA website this is clearly indicated as a Ford Focus or similar size. On arrival at the Alamo desk - after queuing for 40 mins - we were told that this type of car was the next size up and would have to pay more. Also attempts to sell other various unwanted extras. HA completely ignored the point of my complaint - blandly stating that they cannot guarantee any particular model of car. My point was the size, not the model. Other... (read more)
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★★☆☆☆
“Lanzarote sub letting by Holiday Autos”
Written on: 26/03/2013
So having booked a 'reputable' company on line I was advised that the 'partner' on Lanzarote was ORLANDO car rental. On arrival at Lanzarote airport there was no desk for ORLANDO and no indication of any guidance on where this could be? Hidden under an escalator was a small booth for Tourist Information which to their credit directed me to an external desk at the edge of the car park. Having waited patiently for 20 minutes in line I was advised that i had waited in the wrong line and had to... (read more)
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★☆☆☆☆
“Rip off company - AVOID!!!”
Written on: 24/03/2013
On their website, Snow tyres are a optional extra. Not going anywhere snowy, I didn't buy optional snow tires. When I turn up, I am told I have to have snow tyres at a charge of £41.25 for 6 days!!! I could buy 1 tyre outright for that! Told if I don't take snow tyres I can't have the car. Phoning up to complain, the customer services rep told me that I would not get a refund AND HUNG UP! Use Hertz, Avis etc - if you need snow tyres they are included free. I will NEVER EVER use this... (read more)
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★☆☆☆☆
“Just Cheaters with no common sense”
Written on: 22/03/2013 by srp123
Booked Car through Holiday Autos and provider was ALAMO/EuropaCar. I moved house a month before collecting the car and my license had my new address, Also Took 2 sets of bills to prove that I am staying at the new house. They wouldn't give me the car as address check failed. I said, I brought all the documents to prove that i am at the address. They couldn't do much as they can only verify bills on weekdays and not on weekends. I told holiday autos about this situation and they couldn't... (read more)
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★★☆☆☆
“Worst experience with HA”
Written on: 20/03/2013 by Sirox (1 review written)
I have used HA without problems for a number of trips and generally been very happy. However in my recent experience and looking at comments online, I think they should be a lot more careful in their selection of partners. On a recent trip to Cagliari we chose the off airport company Advantage, now Firefly as cheaper. To be fair the collection to take us to the hire compound was q speedy, but the Fiat Punto we were allocated was a wreck, dented all over the place, dirty, and potentially... (read more)
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★★☆☆☆
“What's Happened to Holiday Autos?”
Written on: 17/03/2013
Holiday Autos used to be a highly reputable company. Now they seem to be screwing thier customers left, right and centre. Just returned from Faro, yes, you've guessed it, the great Iberian rip off, fuel. Economy car 75 euros for fuel + 12 for filling it up + tax on top!! Extra driver + fuel + transponder for the ludicrous portuguese motorway system came to an extra 130 euros...the initial rental was only 90 with total insurance. Hertz would have been 112 euro including everything! The car... (read more)
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★☆☆☆☆
“Don't use Holiday Auto's”
Written on: 13/03/2013
We booked a car with Holiday Auto's for our trip to Palma Jan 2013. Because they where cheaper than Sixt who we normally use. But it was a total rip off! When we got to the airport we where told in an abrupt mannor that we had to pay 90€ for a tank of petrol, I said I would bring it back full, they said we had no choice, then when I filled it up it only cost 65€ rip off number one. We where also told we had to pay another 95€ for proper insurance or leave another 500€ deposit, rip... (read more)
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★★★☆☆
“Full/Empty fuel rip off!!”
Written on: 13/03/2013
I have used Holiday Autos, and have been satisfied with the price and service. However, I ceased using them, in Spain, when they became part of the great "Spanish fuel rip off"! You know the one, you are charged way over the odds for a full tank of fuel, and have to return with tank empty. The value of any fuel, left in the tank, is not refunded!! In common with a number of friends, who, like myself, have properties in Spain, the car has often been returned with at least half a tank... (read more)
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★☆☆☆☆
“Las Palmas”
Written on: 11/03/2013 by MikeandJanel
Booked with Holiday Autos again for Gran Canaria - having had substantial previous history of HA rentals all at least satisfactory. Not this time. No-one at the airport to pick us up for 30 mins in spite of our being on time. No clear directions on meeting up at airport - only clearer after call to rental partner. Car was bumped into another by car rental partner staff as we watched car being brought out for our use. Car had numerous scratches, dents and scuffs all over - none of... (read more)
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Showing 21 - 30 of 804 Reviews
★☆☆☆☆
“CAR RENTAL MAJORCA WITH RECORD A NIGHTMARE - DONT DO IT!”
Written on: 11/03/2013 by MARLINOK (1 review written)
Booked a week rental via holiday autos 2 Mar-9 Mar. Rental company allocated RECORD. The car booked (Corsa) car supplied Pugeot 206. I have rented cars regularly and worldwide over the past 20 years. probably in excess of 1000 rentals with various companies. Without doubt this car was the worst wreck I have ever experienced. Full of dents and scratches, doors would not close properly, passenged door must have been experienced a forced entry at some time as it could not be opened with the... (read more)
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★☆☆☆☆
“Holiday Autos booking with Thrifty UAE - Very poor show”
Written on: 02/03/2013 by happytravel (1 review written)
Got to the DXB airport and told that in the small print there was an additional airport charge. On all the documents I have, holiday autos said the surcharge was covered by the booking. Even the FAQ said it was. Dirty condition, extra charges that should not be there, and when sending a complaint, they responded with stock answers a couple of times and then never heard from them again. I guess it was a good price for what I should have got from them and if I read the small print, they can... (read more)
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★☆☆☆☆
“Deceptive When Booking, Terrible Service”
Written on: 01/03/2013 by simonfea (1 review written)
I rented using Holiday Autos in February 2013 at Lisbon Airport. It was not clear until after I had paid that the rental agent was located off the airport, this made what looked like a good price actually poor value. When I arrived, there were no instructions on where to go to find my car. Eventually, I found one of the other rental companies that knew I had to meet a chap by the Vodafone shop - no uniform, no signage. He let me know that the courtesy bus would be 5 minutes. 15 minutes... (read more)
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★☆☆☆☆
“worst hire company ever!”
Written on: 26/02/2013 by loisdevlin
Used them twice - worst experience in St Lucia. Car not as ordered - too small for 4 aunts with luggage. Cars old and with illegal tyres. They only use agents and the one in St Lucia was positively hostile. We lost 2 days hire due to broken down vehicles and spent money on local repairs and one very long mobile call - received a ridiculous pounds 30 compensation. these guys are crooks! (read more)
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★☆☆☆☆
“BEWARE ADVANTAGE CAR HIRE!! Fuel policy stinks”
Written on: 26/02/2013 by Coconash (1 review written)
We have used holiday autos hundreds of time with no problems. This time we were allocated a car in Nice airport with Advantage Car Hire ( apparently part of Hertz) You have to bring the car back empty and very clean.. you are charged regardless how much fuel is in the car for a full tank, and also a charge for cleaning the car.... our wiper blades were worn so we could not use the car when it rained.. You do not know which car rental provider you will be allocated until you get your... (read more)
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★☆☆☆☆
“Boston Logan Airport”
Written on: 24/02/2013 by sarthur
the uk website gives diff options to what comes out on voucher - we booked 'max usa ' - voucher said 'inclusive usa'. did not include details. problems with local alamo office in boston - 3 cars they gave us - their issues notmour before we could drive out. stank of smoke. ripped off for tank of fuel and extra driver even though we had already paid for this. getting nowhere getting through to helpline once back in uk and now e-mail correspondence with someone overseas and having to restate... (read more)
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★☆☆☆☆
“Geneva Airport now includes the surrounding hotels”
Written on: 24/02/2013 by Truly (1 review written)
Arrived at Geneva with instructions to go to the car park. When we did so it was deserted. We rang to be told to get a shuttle bus to a local hotel. When we finally arrived we met a man on the side of the road who asked for my credit card - he could have been anybody. Not what I expected and in my opinion absolutely shocking. And it took about 2 hours from start to finish at what was already a late night as the flight had been delayed. Never again and Holiday Autos should be ashamed of... (read more)
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★☆☆☆☆
“geneva rip off”
Written on: 21/02/2013 by glenn500 (1 review written)
hire was subcontracted out to some dodgy sub contractor. My voucher told me to go to level -6 pink area at the airport to be met by a rep. I did this with bags and 3 kids in tow . No one there. Eventually got helpdesk to be told they moved to some local hotel. What a total waste of our holiday and to get some old scraped car with 48k miles on. Never again. (read more)
Visit holidayautos.co.ukHeyring's Response to glenn500's Review
Written on: 23/02/2013
I have just booked a car for New Zealand for 5 weeks. The quoted rated and authorised amount to be taken out of my bank account was £1052-74. Holiday Autos promly took £ 1268-26 out of my account. I have a terribler problem trying to obtain a refund through their Indian call centre.
This is against the law as a conract was formed and the company broke the agreement. Totally dispicable. What a way to do business!!
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★★☆☆☆
“Far to many emails”
Written on: 20/02/2013
Most reviews are bad which is not good. It's obvious lastmiute Don't give a monkeys so I will reserve further judgment until I know No extraneous fees have been taken. And way to many emails that clog up my phone. (read more)
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★☆☆☆☆
“The final straw - do not use for Italy, or anywhere!”
Written on: 17/02/2013
HolidayAutos do not tell you which company you will have to rent from until they've taken your money. I rented a car in Bari through HA. I was given a local rental company. 1. There were three people in front of me in the queue, but each had numerous problems with the rental and I had to wait for over an hour in the queue. 2. Despite paying extra for full insurance with HA, I had to provide a deposit of €1400 for a bashed up old crate. The alternative was to pay the rental company and... (read more)
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Showing 31 - 40 of 804 Reviews
★★☆☆☆
“Not what expected”
Written on: 15/02/2013 by Jaume
I hired my car for first time with Holiday autos last Christmas (2012) for my trip to Barcelona. The flight was delayed because of the weather and I was ready to pic up my assigned car at 10 p.m. Although that was the time when they officially closed, they waited for me to arrive. Thanks for that, I did appreciate the gesture since I was very tired and I was travelling with my wife and 6 year old daughter. Not getting the car at that moment would have been a catastrophe. What I did not like... (read more)
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★☆☆☆☆
“Holiday Autos are Thieves!”
Written on: 12/02/2013
This is a company with no moral. I rented a car and when I got to the counter, the counter said I did not qualify for the discount and did not get a car. Still, Holiday Autos took my money and never did a refund. They basically said, too bad! Do not use this company to rent a car, there are thousands of others that are honorable. Holiday Autos are thieves! (read more)
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★☆☆☆☆
“terrible customer service”
Written on: 04/02/2013
terrible customer service.. incomplete information.. employees dont know about there product at all. waste of time . (read more)
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★★★☆☆
“Disappointed”
Written on: 04/02/2013 by CluttonM (1 review written)
We used to use your services but when we began flying Ryanair to Nimes used their built in discounted Hertz service. In October when they changed the terms with a compulsory "full tank" purchase we came back to you and were delighted with the service. Tried yesterday to book for our forthcoming trip on 6th March using the special offer only for the response to come up "no cars available "(or similar). Used the telephone booking service and the operator indicated that only Hertz was... (read more)
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★☆☆☆☆
“Avoid!!!”
Written on: 02/02/2013
We were booking a car in Palermo. At the time of booking, the provider had not advised that the car rental place is miles from the airport. The instruction given after the booking were non existent and we went to a “car rental” building. Apparently “our” car rental place wasn’t there. We had to search and were lucky to find a van that was picking us up (which we didn’t know about). Then a trip for 20min to a different village. During booking, the car’s papers were already... (read more)
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★☆☆☆☆
“Rent-a-wreck would be a better option and safer”
Written on: 31/01/2013
Pay the extra for car hire, this is the second time I've used holiday auto's, and I should have learned by my first experience. They always end up costing you money, hired a car in Italy 10 miles from the airport, every panel on it was dented or sratched, the mirror was smashed and only 1 head light was working. As we got there late in the evening it was there last car so we had no choice but to take it, the woman on the counter wrote us a note in case we got stopped by the police. The... (read more)
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★☆☆☆☆
“Dont trust holidays auto”
Written on: 31/01/2013 by luigicanu (2 reviews written)
I hired a car thru holidays auto, paid at full in advance, when car returned ,one hour before the due time, company charged me out of my credit card because they just closed the time one hour and half later, holiday auto doesn't protect customers from overcharges or frauds beware!!! Read all the reviews (read more)
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★☆☆☆☆
“shocked and appalled”
Written on: 30/01/2013 by kevthebiker
I paid holiday auto's for a weeks car hire in Portugal, when I got to the hire desk the times were wrong, despite being clearly printed on my hire voucher,the hire firm showed me the times holiday auto's had requested, I had to pay extra, a LOT extra, over £150 in addition to the quoted price (that holiday auto's had already taken in payment) I believe it would have been cheaper, in fact, no, I KNOW it would have been cheaper to go to any car hire place in Portugal instead of through... (read more)
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★☆☆☆☆
“Do not trust them”
Written on: 29/01/2013
The last time i used this company was on a holiday to Portugal and when i went to pick up my car they had never heard of me and after many phone calls i found they had booked me with another car hire firm 5 mlies from the airportand the car they had for me was unsuitable so i had to upgrade at an extra cost to myself. Later that year money was taken from my credit card account without my consent and after aperiod of almsot two months the monies were returned to my account. I have since had... (read more)
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★☆☆☆☆
“thanks for a spoiled holiday ”
Written on: 28/01/2013 by alexandrethebest
It was more expensive than if it booked directly. Indian customer service is also appalling. They did not understand what I was saying. I was also quoted a lower price for extra cover at the time of booking which I discover when arrived to the distention. When came back I tried to complain about it within holiday autos but they did not see anything that they did wrong. Shocking………… Obviously, if I recorded conversation at the time of booking I would take it to the court. It was the... (read more)
Visit holidayautos.co.ukDonald-Mac's Response to alexandrethebest's Review
Written on: 29/01/2013
last used this site to book a car while on holiday to Portugal but when i got to the airport the hire company had never heard of me and after 2 hours phoning back and forth to the uk i was given a car 5 miles from the airport that was too small and that had to upgrade at an extra cost to myself. later that year money was taken from my credit card account without my consent which after much toing and froing with my bank i have finaly been reimbursed. i will never use this site again and would try to disuade anyone else from using it.
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Spj7's Comment
Written on: 17/05/2013
I have also hired a car through Holiday Autos fulfilled by Firefly at Pisa and whilst I agree about the quality of the car (but to be honest, what do you expect when this supplier is half the price of the main brands?) I would say that it is the above reviewer's fault for paying the additional excess waiver.
The deal is clearly that you allow yourself full excess liability at the supplier's end and HA will then refund you any payment you have had to make if any damage is caused, provided you have paid for their total excess waiver on booking. You just ignore the supplier trying to sell you the duplicate product. Surely any consumer should be aware of what they have already paid for and recognise where further payments are unnecessary. I think that asking HA to refund you for this is outrageous.
I have used HA/Firefly (previously Advantage) many times at Pisa and the arrangement is good. I have also had cause to go through their claims process (helpful staff, regardless of where they are based) following a puncture and again found this straightforward and easy, with payment received in less than a calendar month.
I would recommend HA provided that you understand what you are signing up for. Reliable & good value compared to the other options.