RentalCars.com Reviews - www.rentalcars.com

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Latest Reviews

“great deal”

Written on: 30/09/2014 by Blakev154 (1 review written)

great value and easy to use web site all relevant information available without any hidden extras… Read Full Review

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“lousy service form RentalCars.com”

Written on: 29/09/2014

After a really bad experience with EuropCar in Italy we went to RentalCars .com to help us with our problems. We hired the car form Europcar by Rentalcars.com. But they do not even take a serious look at the complaint and do not even answer our questions. They ask us to sent all kind of information, but they do not even take a look at it, and they keep on tellings us, we should go back to Europcar. Why do I have to rent the car by Rentalcars.com, when they do not try to help the customers in… Read Full Review

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“no quibble insurance”

Written on: 29/09/2014 by njbyrne1 (2 reviews written)

I liked how they handled my excess claim. There was a scratch on the bumper and I was charged by the rental company. Since I had taken out the excess protection i made the claim but was expecting it to be a lengthy process.... It was not. I scanned all the docs and uploaded it online and the next day my claim was accepted with payment arriving 1 week later. Such a relief as I was not even aware of the scratch until we returned the car. While, I was very pleased with rentalcars.com, Budget in… Read Full Review

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“DODGY BOOKING SYSTEM HIDES REAL COSTS”

Written on: 29/09/2014 by Mrsgreen1882 (1 review written)

You pay more than the quoted price - why? Holding on their call centre line forever does not get the answers either. Their hidden costs and fine print leave you seriously out of pocket. Do not use!… Read Full Review

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“they rip you off and dont care one bit”

Written on: 29/09/2014 by Kevin409 (1 review written)

they charge me $130 price for the car hire and then at the end I seem to have been charged an extra $300 for one way rental which I have no idea what it is and why my total hear was $130. Now I have to try and ring but can only find a 1800 free number which will not work from Australia so i didn't get the car now they wont refund me back… Read Full Review

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“Charged More Than Double was was Quoted”

Written on: 29/09/2014 by 9Porter (1 review written)

Took my Mom back to England to be later to rest and rented a car for the week. Prepaid $122. with no additional fees. The vehicle was returned with no issues and when I returned home and reviewed my bank statement, I was charged $149.00 and then an additional $184.00 by Hertz. I'll be contacting an attorney, aswell as, the attorney generals office and better business bureau. I work as a fraud investigator and will also contact agencies to ensure this corrupt organization is stopped dead jin… Read Full Review

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“Tricked into paying $300 extra!”

Written on: 29/09/2014 by Adaq1957 (1 review written)

Quoted $779 for the car hire and then at the end I seem to have been charged an extra $300 for damage excess refund which I have no idea what it is and why it is there. Now I have to try and ring but can only find a 1800 free number which will not work from Australia. Damm!!!!… Read Full Review

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“because of rentalcars.com I could not rent a car”

Written on: 28/09/2014 by lukas_pomorski (1 review written)

I used rentalcars.com before and have some slight difficulties in renting a car. My last reservation was a disaster. Rentalcars.com is asking you to buy an extra insurance while booking a car. By advise last time (Fleet rent a car in Croatia) i did not mark the box to have this extra insurance. Rentalcars.com charged 90EUR from my credit card. Becouse of this 90EUR i did not have enough credit to rent a car in renting company (Sicili by car). Despite the fact that guys in sicili by car were… Read Full Review

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“Charged for a car that I never even got to look at”

Written on: 28/09/2014 by Aedanc425 (1 review written)

I was refused a car as I did not have my paper license. I was unaware of this as in Europe the photo copy is sufficient. After explaining this to rentalcars.com I was refused a refund for not reading the terms properly. So what they are spending my money on I am not sure because it is not paying for a car. Terrible customer service and they are clearly trying to rip you off. DO NOT USE THEM… Read Full Review

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“What's the price?”

Written on: 28/09/2014 by Hatherton (1 review written)

Even though I had the site in British and the currency in GB Pounds the final cost came up in US dollars, this no doubt means extra currency charges by the bank and due to the confusion the price may not come out as agreed when it was in proper money!… Read Full Review

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“Highly efficient Customer Service”

Written on: 28/09/2014 by Moorepf32 (1 review written)

I hired a car in Portugal through rentalcars.com. The process hiring and booking was very good. I booked over the phone and a very helpful guy completed the booking for me. Whilst on holiday unfortuneately I had an 'incident' in which the car was scraped. Upon return from holiday I contacted rentalcars to enquire about the claims procedure. Again a very helpful lady directed me on that call. My claim was processed very efficiently and they were very helpful throughout the process of documents… Read Full Review

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“Beware Hidden Costs”

Written on: 27/09/2014 by Taskr (1 review written)

Actual rental cost 30% more than the quote despite the Total Payment statement. Pickup desk was apologetic and said "Don't know why they do that". Although I nominated "airport pick up" this charge was missed, as was drop off, daily fees and local taxes - advised this was my fault for not reading the terms and conditions properly. Rentalcars offer to beat any lower quote but how can you compare quotes when these charges are hidden? Other companies include them. Also automatically charged… Read Full Review

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“Amazing quality and conveniece ”

Written on: 27/09/2014

Booked a car via the Internet in Spain/Valencia just a few days before collecting. Surprisingly, the price was very good and the car had one of top options packaging. All my preferences were satisfied, including diesel engine and gps. The price and the amount charged form my card were precisely equal. While driving I scratched the car, but since I had bought the deposit refunding service, I've got the money from the deposit back in just 10 days. Very grateful to rentalcars and people, who were… Read Full Review

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“The car was advertised at $108.00. It wasn't until I...”

Written on: 27/09/2014

The car was advertised at $108.00. It wasn't until I had confirmed the booking and put in my credit card details that I discovered I was actually charged $267 as this was the price including insurance. It's actually illegal in Australia to do that: you can't advertise a misleading price and you can't have a box, in tiny writing, automatically checking 'yes' that the customer agrees to pay an extra amount--especially when that extra amount is more than the cost of the car hire! I can't even… Read Full Review

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“Beware of Ripp off Tactics through this company”

Written on: 27/09/2014 by Daisy317 (1 review written)

I hired a car with Budget in Orlando airport through rentalcars,com who issued me a vouncher. After an initial hard sell upgrade sales pitch from the desk clerk who tried to charge me $169 for a supposed upgrade from one mini van to another ( both same size so upgrade does not exist on a 7 seater) I refused to sign his initial contract until the charge was taken off. Upon returning my mini van I was given a receipt from the attendant that said full gas tank and no excess to pay. A week after… Read Full Review

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“Excess charges!”

Written on: 27/09/2014 by Roy463 (1 review written)

Don't use. I booked a car for £56 and the charged me an excess £28 for Damage Excess which I did not select; apparently it defaults to the extra charge and you have to deselect it on the web site, total rip-off Vaughan Price… Read Full Review

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“Top Up Not Requested”

Written on: 26/09/2014 by Maggiew19 (1 review written)

We were really please with the type of car available, and proceeded to book. It claimed that extras were included, however, after we had paid, they almost doubled the price for Top Ups that we did not request or require!… Read Full Review

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“Stay away or live to regret”

Written on: 26/09/2014 by yuanxp123 (1 review written)

Like many others here, I had been duped into paying for the damage excess refund. No means for me to opt out. Felt cheated. Site claimed that there is full refund on cancellation (after complying with their T&C ). The problem is there is no avenue whatsoever online to cancel; perhaps the dreaded call to the service operator is the only means ? Btw, even if they agreed with a refund, I would hazard a guess that the company would take as long as they could to do so (rolling cash flow? ) Not… Read Full Review

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“We forgot our licences!”

Written on: 26/09/2014

Yes, all the way from Australia and we realised our drivers' licences were still at home. The representative from RentalCars, Cork was kind enough to pick us up from our B & B and we arrived at the desk without the crucial documentation. Of course, we were unable to hire the car (and missed out on a day out from Cork to the small village where my forebears were from). Again a representative of the company drove us back into Cork & the bus station but -no luck - the only bus for the day had… Read Full Review

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“Great customer service”

Written on: 26/09/2014

Hi there, Excellent customer service! I rented a car in Venice through rentalcars.com. I ended up getting a car from Europcar, but my credit card seemed to be charged too much. When I tried to reach Europcar (who charged me the final amount) I got no response for weeks. After several e-mails still no response. Only when I started posted my dissatisfaction on their facebook page I got some response. Europcar didn't take care of the matter but actually forwarded me to Rentalcars.com. So, I… Read Full Review

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