RentalCars.com - www.rentalcars.com Reviews
Latest Reviews
★☆☆☆☆
“Beware the "quarter tank" operators”
Written on: 19/05/2013 by rtfm
Any reputable care hire firm will hire cars with a full tank, and if you don't return it full you pay the difference. Of course with high fuel prices of course that is too simple for some, who provide a quarter tank so that they can pump out the excess when you return it. This is a great way for hire companies to make an extra £30 out of you. Rentalcars.com don't mind working with companies who do this, and don't give you any way to find out until you have paid. Good luck. (read more)
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★★★☆☆
“Car had smokers smell”
Written on: 19/05/2013 by Daisypops
Car was fine, easy to drive, pick up and return all fine. The car had a strong smokers smell which lingered all the time , but this was only problem. (read more)
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★★★★★
“Surprisingly good if not the most attractive vehicle!”
Written on: 19/05/2013
On first appearance the Citroen Kangoo appeared quite big and our expectations were not very high. How wrong we were. It turned out to be a great vehicle, very roomy but easy to drive and park. It looks a bit like a loaf of bread, very rectangular and not particularly aerodynamic. It had no problem taking the four of us around the South of France and up some steep and windy mountain roads. Easy gear changing and an indicator on the dash for those who don't know when to change gear! Engine... (read more)
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★★★★★
“Great site”
Written on: 19/05/2013
Simple car hire, got me the best price available (read more)
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★★★★★
“the first time of rent most impressed with your...”
Written on: 19/05/2013
the car and staff were first class (read more)
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★★★★☆
“very good value ”
Written on: 19/05/2013
The service was very friendly and helpful. Got an upgrade on arrival... Opel vectra so that was a result. The car was slightly dirty on the outside however everything else was fine. It was a good car to drive. The firm sign for the return drop off was a bit hard to see so missed the turn-off and had to drive all the way back round. (read more)
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★★★☆☆
“Good, but”
Written on: 19/05/2013
The fuel display was defect, so was very difficult to estimate petrol left, as pre-paid in advance.... (read more)
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★★★★★
“GREAT, FRIENDLY SERVICE”
Written on: 19/05/2013
I went online and wound up at RentalCars.com and found the website easy to navigate and the prices extremely competitive. When I went to book I had a query, rang the toll free number and got straight through to an exceedingly helpful customer service agent with a great sense of humour. He offered to make the booking for me himself and had the whole thing confirmed within minutes at a great price. He sent me a link and said if ever I needed to make another booking all I need do was send an... (read more)
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★★★☆☆
“Thrifty Munich Airport”
Written on: 19/05/2013
Long queue at the counter, when we eventually found it. Slow service due to high degree of old tech. Paper. Car however was very good, new, clean. Overall value for money is high. (read more)
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★★★★☆
“Please state the INSURANCE add on with the initial quote.”
Written on: 18/05/2013 by Biolive (1 review written)
Please state the INSURANCE add on with the initial quote. (read more)
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Showing 1 - 10 of 13082 Reviews
★★★☆☆
“Easy booking - but could be better”
Written on: 18/05/2013 by Snowdonia
We booked a minibus from Cagliary airport in Sardinia. Everything went without a hitch - except the company which rentalcars.com had told us we were booking from had cancelled our booking. Eventually the Italian girl on the desk discovered that our booking had been transferred to another company. Maybe rental cars.com didn't know. What was annoying was we had to wait for the customers in front of us to be dealt with first. There was only 1 girl on the desk. The replacement company did not... (read more)
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★★★☆☆
“An OK car ”
Written on: 18/05/2013 by BrianGH (1 review written)
The car was a Mitsubishi Galant with a lot of miles on the clock for a hire car, about 33000 on collection. The agent was very pushy in trying to sell me an upgrade and also extra insurance that I didn't need as I take out an annual excess insurance and seemed quite off when we turned down everything. There were a couple of dents that I insisted they signed for as we were returning the car to LAX and not back to SFO, just as well I did as the LAX return guy spotted them and without the... (read more)
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★★★☆☆
“Beware of staff on arrival”
Written on: 18/05/2013 by DerbyshirePete
The staff at the desk are obviosly on a bonus to sell you extras.They put a vehicle recovery fee of about £50 on my bill without any conversation with me ,however I noticed this and had it taken off. At the same time the person next to me was told he needed to purchase a pass for the turnpike as he was travelling down to Miami. I couldn't fault the hire car but again I had to pre-purchase a tank of petrol at a cost of 72 dollars when the price all over Florida was 3.50 dollars a... (read more)
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★★★★★
“A Good Trip”
Written on: 18/05/2013 by Montpensier
Staff do the maximum to help secure and honour best rates. (read more)
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★☆☆☆☆
“НЕУВАЖИТЕЛЬНОЕ ХАМСТВО И...”
Written on: 18/05/2013
Я, ХАРИТОНОВ АЛЕКСАНДР, ОЧЕНЬ МНОГО РАЗ ЗАКАЗЫВАЛ ЧЕРЕЗ ВАС АВТО В ЕВРОПЕ. И ГЛАВНОЕ С КАЖДЫМ РАЗОМ ВСЁ ХУЖЕ И ХУЖЕ. ПРЕДПОСЛЕДНИЙ РАЗ С 26.04 ПО 02.05.13 В ЦЮРИХЕ, КОМПАНИЯ ЕВРОКАР.АКТ ВНЕШНЕГО ОСМОТРА ПРОСТО НЕ ОФОРМЛЕН. А СПИСАЛИ 100 ЕВРО ИЗ ДЕПОЗИТА. ЗА ЧТО ? ПРЕЖДЕ ЧЕМ СПИСАТЬ... (read more)
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★☆☆☆☆
“The yound lady from Gold Car that issued us with the...”
Written on: 18/05/2013
The yound lady from Gold Car that issued us with the keys was very rude. As we were going to be hiring more than 1 vehicle this year with travelling around in our motorhome, the extra cost of the excess waiver insurance doubles the cost of the car hire, we decided the best thing to do was to take out an excess waiver insurance from home for a whole year, which actually works out cheaper for a year than the one off when you hire the car. The young lady knew we weren't intending to take out... (read more)
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★☆☆☆☆
“The wrost car rental ”
Written on: 17/05/2013 by Alison729 (1 review written)
We ended up leaving and going back to the airport to get a different rental car from wonderful National. Payless is horrible. Talk about hidden fees. By the time he was done telling me I was up to $30 a day for a compact dirty car. They eat you out there so you feel you can't leave. Never use them. (read more)
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★★★☆☆
“Location too far from airport”
Written on: 17/05/2013 by poethammer (1 review written)
The location of the Thrifty and Dollar lot is far from the airport. There is no Thrifty/Dollar office at the airport and no desk. You're on your own to figure it out. You will need to get a shuttle, and there are no signs indicating where to catch the suttle. It's a bit of a hassle. When you eventually find the unmarked bus stop, you will most likely wait about 1/2 hour for a shuttle to arrive and may need to call the company to let them know you're waiting (this has been the case for me 3... (read more)
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★★★★★
“Excellent experience”
Written on: 17/05/2013
Arrived in France on a Bank Holiday and 2 of the 4 car hire desks were closed. Our desk was manned by an English girl who was very helpful indeed. She appreciated that one of our party was in a wheelchair and immediately upgraded our vehicle, and after talking a little more, she upgraded us again, and have to say this made my life so much easier for the duration of our trip. Drop off is simple as the office was closed, we just left the keys at the drop in box. Thank you would use again. (read more)
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★★★★★
“Excellent car hire.”
Written on: 17/05/2013 by swaia (2 reviews written)
Booked an automatic ford focus or similar with thrifty and got a Hyundai Santa Fe 4x4 ,was well pleased. I know this would not be for everyone but for me it was ideal as I drive an SUV at home. Handover was very pleasant and not pushy for you to take out extras etc ,would thoroughly recommend thrifty hire to everybody ,they even picked us up from the train station as well. (read more)
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Showing 11 - 20 of 13082 Reviews
★★★★★
“Renting from RentalCars.com”
Written on: 17/05/2013 by Kimbo1952
Peugot 207 - great car. Love the auto wipers - very clever. Cheap to run (diesel). Very slow service at the airport when picking it up. (read more)
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★★★★★
“Quality and price matched!”
Written on: 17/05/2013 by Vano (1 review written)
Good surprised to have the car as expected for this category, new car with no dents, very clean and a great pleasure to drive. It is not the first time I used RentalsCars and I will definitively come back there before checking directly with the main rental companies. Regarding Europcar, it has been a long time I have not checked with them and I have to admin that the check in and check out was very fast and staff is nice and efficient. (read more)
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★★★★☆
“Why is pick up not as fast as drop off?”
Written on: 17/05/2013 by Roland1
When picking up the car we had to wait for almost half an hour. This is bringing you in not a very good mood. When the lady at the desk then starts practising her course "how to sell an insurance policy" temper rises. Her main selling point was that the car was new and therefore it was best to buy an insurance that covers your own risk of eur 750,--. I hate these tricks. Why is it more importmat with a new car then with a not so new car? If rental companies would stop these cross selling... (read more)
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★★★★☆
“The car was a VW Golf manual. It was just about the...”
Written on: 17/05/2013 by SteveGW
The car was a VW Golf manual. It was just about the perfect size for getting about France generally: any larger and it would have been too difficult to get around the narrow city streets and any smaller and it might have been unable to properly benefit from the autoroutes. Could I suggest that pickup be made in some place where there Is more natural light. I was unable to inspect the car properly before driving out, and I couldn't really try out all the different knobs and buttons to see... (read more)
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★☆☆☆☆
“rip off insurance”
Written on: 17/05/2013 by monikag
I signed up for a rental car with insurance. I found out from Enterprise car rental the insurance was not with them and would not be sufficient. I tried to cancel less than 12 hours after reservation and was given the run around. Do not buy insurance associated with this site! TOTAL RIPOFF. No way to cancel or amend. (read more)
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★★★★☆
“Car Hire Malaga Spain”
Written on: 17/05/2013
The booking service was good, and collection very easy considering it was 11.00pm. We had a fantastic hire charge for the 6 days and no extra charge for the late pick up. Although the car had some damage to the rear wheel arch we do get a free update. I would use this service again. (read more)
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★★★★★
“Car Rental made easy at very good prices”
Written on: 17/05/2013
Had only 5 minutes to spare, thought I'd take a look. I booked the car I wanted at a great price, well worth 5 minutes. (read more)
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★★★★☆
“We had a good journey !”
Written on: 17/05/2013
We picked-up the car verry Quick and start the travelled upp to Keswick for to enjou a Trad Jazz Festival. A excellent experience. In the morning 5 oclock the 13 off may we started the journey back to Manchester Air Port and Drop-off the vehicle 8.30 Verry Happy !!!!! (read more)
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★★★★★
“Cars at Knock with Europcar”
Written on: 17/05/2013
I have hired cars often many times from this company and the cars are always excellent. The staff are friendly and offer a speedy service. (read more)
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★★★★★
“Great car & service”
Written on: 17/05/2013
Had a fab car and all was well taken care of, great car and good rates. A little glitch about not having a credit card was handled well by station manager. Recommended! :) (read more)
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Showing 21 - 30 of 13082 Reviews
★★★★★
“Finally a car hire that is open after 12 on a saterday!!! ”
Written on: 16/05/2013 by Philthefishfishing
Needless to say we were let down by another hire company because we were not told they closed at 12 on a sat and they gave no curtesy call before they closed, so when we turned up at 12.30 they were shut tight with no out of hours number to ring. We were quite despondent at this time as we needed it to get to gatwick on the Sunday! Time was getting on until on line we checked bristol airport and found rental cars.com which low and behold were able to give us choices andu a good selection of... (read more)
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★★★☆☆
“parking”
Written on: 16/05/2013 by donnyboy4006
The car was brilliant the service great but production of a decent map and some information on parking would have been helpful. Warning that if you park in the wrong place your car will be towed away and will cost a fortune to get back would be useful. (read more)
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★★★★☆
“car hire in florida”
Written on: 16/05/2013
We are regular travelors to Florida and always use this company for car hire. The prices are always competetive , the booking is effecient and the hire runs smoothly. The web site is a bit difficult to negotiate as different packages with different cars are all mixed up. It would be easier if you could first pick the type of car and then choose the add ons that you need, I.e platinum package, sat nav, young driver etc. (read more)
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★☆☆☆☆
“Gangsters, total rip off, ALL PILOTS DO NOT USE THESE GUYS”
Written on: 16/05/2013 by CheatedPilot
False advertising, at the end they charge your credit card ten times the rental for the period as a deposit. Unheard criminal practice. They don't want to give refunds either, now I will consider litigation to those in my opinion criminals! (read more)
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★☆☆☆☆
“TDO NOT rent from them, Look for others”
Written on: 16/05/2013 by lolipop
This is RIDICULOUS, I didn't even take the car, and they didn't want to give my money back. I can't believe that this company actually robbed me WITHOUT A VALID REASON. I've been calling more than 8 different agents, and everyone was sending me to others. This is pathetic, DO NOT RISK TO LOSE YOUR MONEY, there are plenty of other reliable companies. STAY AWAY FROM THEM. (read more)
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★☆☆☆☆
“Total ripoff DO NOT USE THESE GUYS”
Written on: 16/05/2013 by Mikebazely
Rented a car in San Francisco for two days, good rates BUT they force you to take a full tank of gas as part of the contract and you don't know until you arrive to pick the car up, this is crazy for one or two day rental, almost doubled the cost of my rental Avoid using them..... Mike Sydney Australia (read more)
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★★★★★
“Internet Booking - Personal Touch”
Written on: 16/05/2013
I've dealt with your company for a good few years, at first on the phone, now online, but with a phone back-up. From the start I found the company efficient, friendly and good value. Now after many bookings I can add a further compliment that's hard earned:- Trust. Many thanks. I won't be going anywhere else. Yours Sincerely, Frank Lanigan. (read more)
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★★★★☆
“The pick up is very long and tedious.”
Written on: 16/05/2013
Good cars, but access to rental desk is not easy with heavy suitcases. the pick-up process is far too long. However, the car was brand new (automatic) and of very good quality. It was not clean. (read more)
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★★★★★
“Car Hire in Switzerland”
Written on: 16/05/2013
Great Service, Great car with upgrade from Golf to Audi A3. No issues at all, and I have used Rentalcars before in Italy, and will certainly use them again. everything seems to go as you'd expect. My only issue was the built-in SatNav. There didn't seem to be an option to change from German to English, so proved quite difficult to use although I have learnt a few phrases. Luckily my partner is Swiss, so we were fine, but double-check. Thanks Mark (read more)
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★☆☆☆☆
“very poor, no value LOOK OUT FOR THE SMALL PRINT”
Written on: 16/05/2013 by frank135587
when you book it looks ok, after you have paid there are extra cost and small print to recon with. I was suprised when I collected the car - pick up was not in the airport -pick up did not take 2 miniuts (took more that 20minuts (to get at the pickup place) -extra cost like full tank of gas (no refund almost full (95euros) -extra cost for toll device in the car (next to the actual toll fee) -different car, we booked an luxurious estate, we got a seat fabia?? much smaller but apperantly in... (read more)
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Showing 31 - 40 of 13082 Reviews
★★★★☆
“Good service overall”
Written on: 16/05/2013
The service works well, and I had no real problems. However, my preferred choice of make/model (Mini Cooper) was shown as available but all of the car hire fims struggled to find one! I gave up in the end and went for a Ford Fiesta or equivalent. I was given a Vauxhall Corsa which was suprisingly good and at £26 it was superb value for money. (read more)
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★★★★☆
“Spoilt by the way we were dealt with”
Written on: 16/05/2013 by NigelBarrett (1 review written)
Our car was ultimately provided by Alamo. i) The whole experience was ruined by the young lady who dealt with us at the rental desk. She was efficient, but totally lacked any charm. Not a smile, please or thank you. There was a problem with us not being on the electoral role (we spend most time abroad and had overlooked this) - she explained to us that if we failed the electoral role test we would not be hiring a car - it was as if we were listening to a robot. She is no doubt good... (read more)
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★★★★☆
“I have a query re the excess refund terms and conditions ”
Written on: 16/05/2013 by Reils
I was advised by Thrifty Rentals that even though my booking sheet indicated I had pre-paid my excess refund insurance they could not actually confirm that I held such Insurance. They informed me that in the event of damage they would still charge me the excess ($NZ2600.00) and it was then up to me to claim from you i.e rentalcars.com - Is this correct? There is no indication on my confirmation sheet that this is the case and in future I will insure with the Rental car provider to ensure I... (read more)
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★★★★☆
“Simples? Yes !”
Written on: 16/05/2013 by kjctiger
The booking process online was very simple and thorough. Though the directions from the car hire desk within Heathrow weren't quite clear, we did eventually locate the bustop for the rental courtesy bus which took us to the car hire depot. It was dark and raining heavy and it took longer than expected to get our vehicle, but the consultant was most helpful and arranged for the vehicle to be brought under cover for us. He also gave us a quick run through of the vehicle. I was pleasantly... (read more)
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★★★★★
“User-friendly site, prompt response and confirmation ”
Written on: 16/05/2013
As a first time user I found the rental cars.com website simple to use and set the specifications for the vehicle i was looking for. A good range of choices were made available at competitive prices. Once I had made my selection, I got an immediate email detailing my requirements and confirming the price, and advising that supplier confirmation was to follow. If I recall, this arrived in the next day or so. On arrival at my destination airport, the car hire company had all my details and I... (read more)
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★★★★★
“Great car, price, and service”
Written on: 16/05/2013
A fantastic car, price, and customer service from Sixt. I plan to use them again when I hire a car in Edinburgh. The car was almost brand new (Mercedes A Class) and handled extremely well. We were quite pleased with the comfort of the vehicle on our drive out to Islay. The car fit three passengers with modest luggage quite well. I suspect if we had four people it would have felt cramped. I recommend car services from Sixt. (read more)
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★★★★☆
“No Hassle, good service”
Written on: 16/05/2013
I've been hiring cars from Phoenix Sky Harbour for some years now. I used to book locally with Enterprise till I discovered how much I could save online, and that was a LOT! The savings on this site are substantial compared to local booking, handover is very quick and when I re-book the cars there is no hassle. I do find phone contact with the website a problem so I just do a new booking, which I am told is NOT cost - effective. Not a large amount but more info on extending a rental is... (read more)
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★★★★★
“rentalcars the perfect choise”
Written on: 16/05/2013
Retalcars good value for your money. Friendley people, good service. (read more)
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★★★★☆
“Simple, value for money car hire.”
Written on: 16/05/2013
I found renting through RentalCars.com a very positive experience. The on-line booking was straight forward and when picking up the car from my destination airport (car was hired from Hertz) the reservation was all logged in their system, and the voucher I was emailed by RentalCars.com was accepted with no issues. The car we got wasn't a colour I would have chosen if I'd had a choice but the car was very practical for our purposes, it was quite a small car, and was reasonable value for... (read more)
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★★★★☆
“Fast, efficient and friendly servis. Very good, new...”
Written on: 16/05/2013
Fast, efficient and friendly servis. Very good, new and clean car. Only the deposit was really high (900 Euros), otherwise I recommend this company. (read more)
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Showing 41 - 50 of 13082 Reviews
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Top 5 Car Hire
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
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1. RentalCars.com - www.rentalcars.com
13082 reviews read latest review -
2. Atlas Choice www.atlaschoice.com
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3. Economy Bookings - www.economybookings.com
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4. Argus Car Hire - www.arguscarhire.com
1822 reviews read latest review -
5. Carrentals.co.uk
1145 reviews read latest review
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