RentalCars.com Reviews - www.rentalcars.com

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Latest Reviews

“improved communication”

Written on: 04/12/2016 by KarenMacKinnon (1 review written)

please read previous comments re insurance better communication regards booking details would have expedited collection of vehicle… Read Full Review

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“InterRent Passes With Flying Colours”

Written on: 03/12/2016 by Edeni296 (1 review written)

Reserved an Aygo (small car) or similar. After some comments from me, the Rental Desk Staff suggested a FIAT 500X. I am so glad they did. Absolute ripper of a car! It was particularly fuel efficient; the diesel aspect added to that benefit. It had all the features of the modern up-market model. Drove well. Excellent vision all round. Sure-footed. Good in heavy rain (twice in eight days!). I would have preferred a lighter colour of car but the excellent lights on the vehicle were used throughout… Read Full Review

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“Dont change booking”

Written on: 30/11/2016 by Markbarton123 (1 review written)

Wanted to extend my rental for 2 extra days. Website told me same car not available so had to cancel and re book. I ended up getting the same car from the same rental company at the same place at the same daily rate. Noted that the extra charge was split between the additional two days rental cost that went to the rental company but the £30 cancellation charge was kept by RentalCars.com. I am in insurance and If I did this the FCA would prosecute me… Read Full Review

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“Short Notice Hire - excellent service and value”

Written on: 30/11/2016 by O'Gradytu163 (1 review written)

I had to hire the car at short notice due to an urgent business trip. I got excellent value on line, and even better when I picked up the car as I got a better model than I had booked on line. Staff were very helpful and friendly. I got very swift service. The car was beautifully clean. Return was no bother at all. So, no down side at all… Read Full Review

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“The system ignores the time for collecting the car”

Written on: 29/11/2016 by BenFranklin (1 review written)

I changed the date & time for collecting the rental car. The system immediately changed the date as requested. It also promptly promised a refund due to the now shorter rental period. But after many attempts it still refuses to accept the correct TIME for collecting the car. As my flight will now arrive 6 hours earlier than the original, why must I wait 6 hours before being able to collect my rental car? How can anyone call this service?… Read Full Review

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“Initially anxious then delighted”

Written on: 29/11/2016 by hughwoolford (1 review written)

As an older person not familiar with computer technology I was anxious when I made my initial booking to visit a favourite relative. He unfortunately died and I had to go a day earlier to attend the funeral. I was feeling sad and was quite anxious about changing the arrangements online. I was delighted to be able to make the changes easily and pleasantly surprised that the cost of the additional day car hire was even less than the previous days. Well done RentalCars.com, I am impressed… Read Full Review

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“Hire car ”

Written on: 29/11/2016 by 64McClellan (1 review written)

Very easy rental . Arrived easy to find the desk, nice friendly member of staff on the desk to help with the car. Not the one i had booked but suspect upgraded. Only Thing was not noticing the 250 km per day restriction and if you want a diesel you pay a extra 6 euro per day. We didn't have any issues, did our usual check on the car before leaving found a item not marked on the paper work went back to the desk to noted it and signed the paperwork to say it was there. Other wise very straight… Read Full Review

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“MY HOLIDAY CAR.”

Written on: 28/11/2016 by BirminghamDave. (1 review written)

Very pleased with car and service. Have used Orlando three times now and would recommend them to anyone… Read Full Review

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“Easy to deal with ”

Written on: 28/11/2016

One phone call on a late decision and it was sorted in minutes ,went to pick up the car and same deal ,absolutely no stress and a great experience and it worked out cheaper than cab fares and freedom of use whenever I wanted… Read Full Review

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“First Car - Excellent cars and service”

Written on: 28/11/2016

The thing about First Car is that not only are their cars pretty new and in great condition at a reasonable charge, and the pick up and drop off service is great, but the BIG thing that clinches using First Car for me over the many years that I have rented from First Car, is that I can [ and do ] take their pretty unique offer of full excess waver insurance. So, no charges in the event of an accident or a theft or whatever. Such peace of mind not having to worry about a hefty charge if one is… Read Full Review

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“Excellent value for money and courteous staff”

Written on: 28/11/2016 by Darnellx361 (1 review written)

Although there was some waiting around at pick up, the staff were incredibly courteous and helpful. I was offered a value-for-money upgrade, which i took, but felt no pressure to do so. Everything was carefully explained. Talking to other colleagues who had rented cars on Tenerife, this seemed an excellent deal… Read Full Review

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“SUPER CAR HIRE AT REASONABLE PRICE”

Written on: 26/11/2016 by UNITEDIRISH1798 (1 review written)

Excellent service at very reasonable price, highly recommended. The car we ordered wasn't ready so they upgraded us from a Kia Picanto to a brand spanking new Ford Galaxy RESULT ! Easy return and thorough staff Highly recommended. I really can't think of anything negative to say about this whole experience five star in my book ! Will definitely use them again. THANK YOU… Read Full Review

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“hire car in Madeira.”

Written on: 26/11/2016 by McNallygu257 (1 review written)

We had an 11 day holiday in Madeira and hired a Peugeot 208 diesel from Avis (who I believe have taken over Rental Cars ?) and have to say we were delighted with the car and the service overall. We had originally reserved a Renault Clio but were offered an upgrade to the Peugeot 208 diesel at the hire desk which I accepted. Only one niggling factor in that the fuel gauge in the car seemed to be dropping all the time irrespective of the fact that I was putting diesel in the tank every day to… Read Full Review

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“No hassle booking”

Written on: 25/11/2016 by 368Atkinson (1 review written)

Found the online booking easy to access, staff helpful, quick turnaround with return, need to check fuel gauge. Happy with rental… Read Full Review

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“can not change or cancel without significant cost”

Written on: 25/11/2016 by Allen439 (1 review written)

I made a mistake when booking with the start date, As soon I received the confirmation I tried to change that date. It would not let me without having to pay the new reservation in full US$784.77 for a reservation in more than 7 month from now. Canceling would have cost me $95. I regretting already to have done business with rentalcars.com Never again… Read Full Review

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“very good price. overall very pleased ”

Written on: 23/11/2016 by Sheryl24 (1 review written)

Very happy with the staff and ease of renting. The drop off was vey quick and I was shuttled to the airport in minutes. I would rent from them again in a heart beat… Read Full Review

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“rip-off car hire - you have been warned”

Written on: 22/11/2016

Booked a car online and was quoted £. Booked the car only to be emailed stating they charged me in Danish Kronne (I was in the UK at the time). Called them up and they stated I must have been in Denmark as my computer IP changed the currency at the time of purchase. Was definitely in the UK so asked for the refund that my credit card would be charged as a foreign transaction fee. After a lot of emails / phone calls / online chats back and fore, they refused to refund my CC charge and offered… Read Full Review

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“Good company great service when booking.”

Written on: 22/11/2016 by 17Allison (1 review written)

The people carrier was fine, not top quality and we were disappointed not to get an upgrade which was requested when I booked. However the vehicle was ok for our purposes, we didn't drive very far. It had had a few prangs but it didn't affect the drive. One of the back seat seat belts was locked into the seat we had to dismantle it to enable us to use it, fortunately our chaps were able to do it. Overall it was a fair priced vehicle and did the job… Read Full Review

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“Highly reliable”

Written on: 22/11/2016

Among the various global car rental sites, rentalcars.com is currently the best or one of the best, in my experience. It serves a great variety of locations, deals with local and international providers and consistently finds cars at very good rates. So far, my experience has been smooth and efficient in all cases, and all cars I have booked (I rent frequently, and have rented in half a dozen places in the last 12 months) were in good condition and similar models to what I expected. It is worth… Read Full Review

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“You don't get what you pay for!”

Written on: 21/11/2016 by Stooger89 (1 review written)

I did not receive the product I paid for. This is one of the only two car rentals I have made with them (rentalcars.com) and I did not get the cars I hired on both occasions. I would be very unlikely to use their service again as a result… Read Full Review

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