RentalCars.com - www.rentalcars.com Reviews
Latest Reviews
★☆☆☆☆
“rentalcars.com: GoldCar: cheap becomes expensive and...”
Written on: 22/05/2013
The biggest mistake that rentalcars.com is making is that it is still offering GOLDCAR rentals. This spanish rentalcompany offers low rents but is very agressive in cashing in extra charges for insurrance. Moreover they have a weird and very expensive fuel policy; basically they make you buy a tank of petrol and charge 60% more then at the gasstation. Furthermoe they are known to block of creditcards and then charge afterwards for damnages and repairs. There is very little that a client can... (read more)
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★★★★★
“Traveling in the USA”
Written on: 22/05/2013 by Cuzza
Booked a Nissan Compact for pick up San Diego. Gentleman at Alamo said I really needed full size car for luggage and driving to Las vegas. I was dubious about his suggestion but decided to go with it for extra $12 a day. Glad I did as we did about 1000 miles in a Toyota Camry LE. Very comfortable and reliable. Being from Australia driving in the USA can be very daunting, but I felt confident with the vehicle. The staff at Alamo were excellent. Drop off was at Los Angeles and took all of 3... (read more)
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★★★☆☆
“GPS not properly working”
Written on: 22/05/2013
The car I rented was ok. I rented a GPS as well. This device was poorly functioning. The connection line to the device was either broken or had a loose contact. This forced me to stop twice on my way to San Rafael. The device switched off each time after 2 minutes so I had to reset it while I was driving. And on the highway you can not stop. That was very annoying. On my way back to the airport the same story. I managed to change the settings to continously working instead of switching off... (read more)
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★☆☆☆☆
“A disgrace”
Written on: 22/05/2013
I have just returned from a holiday in Tuscany and rented a car in advance of travelling with RentalCars.com (the booking was made in association with Jet2.com). On arrival at Pisa Airport the desk was unmanned and I had to make a telephone call to receive service. The car (Fiat 500) was filthy inside and out and I was unable to ascertain prior damage to the vehicle. The car was fully fuelled and I was advised to return the car empty, being assured that the price per litre of refuelling was... (read more)
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★★★☆☆
“unwaited overcharge for an addtionnal driver”
Written on: 22/05/2013 by francois.lachapelle (1 review written)
I rented a Car in Palermo ( may 8 to 20 ref Ref: 425899155) despite the general policy of Carhire I was charged for 93€ for the additional driver ? I thought that te second driver was offered when using carhire 3000 can you check please (read more)
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★★★☆☆
“Zero excess not zero after all !”
Written on: 22/05/2013 by GERRYOGARA
Very little to complain about overall, the car was fine and the staff were pleasant to deal with, however..... when I booked the car online I was promised that the price included zero excess (I would have to pay no money whatsoever in the event of an accident) I always choose this option when hireing a car as a result of a car hire company in the UK taking money off my credit card for 'damage' to the vehicle, even though I had returned the car in perfect condition but it was early morning... (read more)
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★★★☆☆
“Below expectations”
Written on: 22/05/2013
Staff at check-in desk unhelpful & poor English. We were 'left to our own devices' to locate the car outside the station. due to the poor English of the staff, we had to go back twice until the chap did what he should have done in the first place, namely take (literally just 2 minutes) us to the car Car was fine - except absolutely dirty & dusty on outside. (read more)
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★★★☆☆
“Paris car renta”
Written on: 22/05/2013
Very difficult to find the rental location at the given address - better signage needed. Vehicle was OK but really a bit small - I'd select a bigger model next time (read more)
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★★★★★
“Fantastic”
Written on: 22/05/2013 by Philprice
Can't fault the service received at all - fantastic!!! Thank you very much!! The car rented was very economical and easy to Use and helped us to get so much more out of our holiday! I would definitely recommend to people in the future. (read more)
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★★★★★
“enterprise gatwick”
Written on: 22/05/2013
Excellent service at pick up from susi at return from the aussi (read more)
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Showing 1 - 10 of 13144 Reviews
★★★★☆
“Every thing in best order. Only somewhat negative...”
Written on: 22/05/2013
Every thing in best order. Only somewhat negative aspect was the fact that when collecting the car a already existing damage wasn't indicated so we had to point this out ourselves. (read more)
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★★★☆☆
“Convenient location, efficient friendly staff.”
Written on: 21/05/2013
Economy car which turned out to be a very small pretty white Fiat. That's OK, but it was a very 'girly' car. I was driving, but my partner did say that he had been the named driver he would have refused to get in it. It did look like the sort of car that you would buy for a seventeen year old girl after she had just passed her test. I am 53 years old and felt a little embarrassed. However, it was a nice drive, but we were travelling in hilly areas and it struggled in 2nd gear. It was... (read more)
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★☆☆☆☆
“Avoid x 3”
Written on: 21/05/2013 by ME1406
Booked a Mondeo Estate ("or similar") for collection at Belfast Airport. Arrived to be told there was no Mondeo available (used to that) but that a similar car was ready for us. The "similar" car was nowhere near as big in size as the Mondeo and, were it not for the fact that one of our fishing party had pulled out at the last min, we would not have got ourselves and our gear/luggage in the car. The woman at the Hertz desk got rather snotty at my response to her "We've upgraded you" comment... (read more)
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★★★★★
“Good”
Written on: 21/05/2013 by Guines
Everything went really well, were very well received by staff at Montpelier Airport, it is a route we use regularly and Eurocar far surpassed other rental companies we have used from this location. Friendly staff and efficient, would recommend them (read more)
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★★★★★
“Excellent value for money Fun Bus!”
Written on: 21/05/2013 by Janinedridder
Picked up in Bordeaux Airport. Excellent staff help however under staffed for the large line up to pick up rentals. Wonderful 5 days enjoyed cruising around France in our spacious Fun Bus. Easy to drive and economical running on diesel. Excellent change over back at the airport. (read more)
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★★★★★
“Quality at the best price”
Written on: 21/05/2013 by vasilaki
Booking online was quick and easy. Car was new but had a few dents in it but perfect for our needs. Checking out was no longer than 5mins and check in was completed straight away in 2mins. Overall v.satisfied and would use again. (read more)
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★★★★★
“Interrent/Europcar, Palma, Majorca.”
Written on: 21/05/2013 by johnsg (1 review written)
Stress free hire car pick up! Not impossible. Have just experienced best ever hire car collection.Having again pre-booked online via Jet2 and having previously had to queue behind others who had not done so whilst they juggled papers,passports,credit cards etc. We were diverted from the interminal office by a charming representative to the carpark office where we received immediate attention and as a result were in our car and away within 10 minutes.How different from the holiday... (read more)
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★★★★★
“Extremely easy to book online with this company”
Written on: 21/05/2013 by Blondie68 (1 review written)
I spent a lot of time online looking for a good deal and found other companies who let me down. However rental cars.com made everything so easy. As a company I would have no hesitation in recommending them.. (read more)
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★★★★☆
“Pleasant Car Hire Experience”
Written on: 21/05/2013 by LionelandMarianne (1 review written)
Although the wait for the pickup at the airport took a little longer than expected, when we learnt that the driver had gone the extra mile to deliver a disabled and elderly passenger closer to where she needed to be, we were delighted that the staff were so considerate. We appreciated the smooth and efficient sign-over of our rental car and the very pleasant staff. It was fabulous that the company has a no-smoking policy in their vehicles, so the car smelled fresh, it was clean and easy to... (read more)
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★★★★☆
“Rental make Easy”
Written on: 21/05/2013
The staffs are friendly, efficient and competent. Was expecting a WAJA but was given a Honda Civic to my surprise. Car is excellent. The only draw back was the holder for the GPS was missing and unable to mount it on the front windscreen. Also the map needs upgrading render it useless in some areas. The rental is slightly on the high side (read more)
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Showing 11 - 20 of 13144 Reviews
★★★★★
“Alamo Services Excellent”
Written on: 21/05/2013 by mar001australia.edu (1 review written)
At Gatwick, our car was upgraded to a Toyota Rav 4 with 11 miles on the clock. The car was exceptionally good in drivability and all other aspects. The Enterprize staff provided exceptionally good service in all respects. In our case there was no negative aspect to our car rental experience. We will use the Alamo or Enterprize services again (but I never did figure out why they use two names and it would be helpful if they used different color signs to Euro Car and National as in my two... (read more)
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★★★★★
“Fast,great deal”
Written on: 21/05/2013
Thei website is very good and this is backed up by knowledgable people on the phone when needed. All at great prices. (read more)
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★★★★★
“Goldcar”
Written on: 21/05/2013
The service was perfect, £84 for 7 days rental including all insurances and full tank policy. (read more)
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★★★★☆
“Brand new cars but no always cean”
Written on: 20/05/2013 by brunogomespt (1 review written)
I will start with what I did not like. They always try to push you to pay more and more insurances, give you a high amount to pay and then if you make yourself difficult they will come up with some reduction ("promotion of the day") just for you, because you are special. Also in my reservation it was saying that I could return the car with full tank, BUT of course when they ask you to sign the real contract, before picking up the car, they already added one full deposit which of course is... (read more)
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★★★★★
“Hassle free rental!”
Written on: 20/05/2013
Such a pleasure to deal with Budget at Tampa Airport! Easiest rental I have ever dealt with in 20 years. No sales pressure to "upgrade", no sneering comments about "burst tyre/breakdown cover". Have already recommended them to family members. The offer of "take it away with a full tank, bring it back FULL" was much cheaper than the usual exhorbitant gas charge. Immaculate car, quickly picked up and returned. 5* (read more)
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★★★★★
“Really, really easy”
Written on: 20/05/2013 by hannahaarvold
So good to actually get contact With a person who could answer questions quick and politely. Made me feel confident to book. Thank you. Appreciated. (read more)
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★★★★★
“Great car to drive, clean and comfortable. Despite me...”
Written on: 20/05/2013 by Rimmsky
Great car to drive, clean and comfortable. Despite me being unable to speak French, staff at the desk were helpful and pleasant, offering me maps and directions on how to leave the airport. Sadly when the airport was being designed, designers forgot it was an international airport and left directions on how to return the cars as useless. Really good value for money and overall an excellent service, will be recommending to friends and family. Cheers (read more)
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★★★★★
“sanford airport florida”
Written on: 20/05/2013
We were delighted with the service and the vehicle we had. We loved just being able to pick a car from a selection and returning the car with an empty tank is now a much better deal. The only reservation in the whole transaction was that breakdown cover is no longer included and that we had to pay extra for that peace of mind (even though it was a relatively new SUV and unlikely to go wrong). I can't quite get my head around why the rental company no longer cover their vehicles. (read more)
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★★★★☆
“Do not like the pre-pay fuel set up! ”
Written on: 20/05/2013 by Pee1978 (1 review written)
There were 4 staff at the desk but only 1 serving customers. There was 1 person being arced ahead of us and he took ages. He asked about if we wanted the car we booked or a brand new polo for €3 per day more we oped for that and then had to pay €82 for a tank of fuel. We took back the car with only half a tank used but they do not issue you with any refund! We used the car every day but it was impossible to use a full tank on just a 6 day holiday! What do they do if you only have the... (read more)
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★☆☆☆☆
“Not Reputable, Will Cancel Bookings without Refund”
Written on: 20/05/2013
I live in the UK and booked a car in the US through rentalcars.com. I have a US drivers licence, but no UK licence, and for that reason, I was unable to pick up the car under that booking. Rentalcars.com does not make this fact clear on their website. I immediately called rentalcars.com to cancel the booking, which they were happy to do, but refused to provide a refund of any amount nor credit toward a future rental. Seeing as how they took my money, provided no service, and didn't pay... (read more)
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Showing 21 - 30 of 13144 Reviews
★★★★☆
“Had paid the insurance at RentalCars.com....”
Written on: 20/05/2013
Had paid the insurance at RentalCars.com. Nevertheless, Firefly was charging again when I pikked up the car. I was not happy with the way this is arranged. (read more)
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★★★★☆
“Italy - Pisa”
Written on: 20/05/2013
I used rentalcars.com to arrange a hire car from Pisa airport. Firefly were the selected provider. The car was a Fiat Panda 1.2 and proved reliable and economical for two of us for a week. The car had some minor scrapes and would have benefited from a full valet (seats were heavily stained). The price was good until we were advised that the insurance was only third party and were encouraged to pay a further 100 Euros for full protection. Given the state of the roads in Tuscany and the... (read more)
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★★★★☆
“Israel tour May 2013”
Written on: 20/05/2013 by benarfa
A report on bumps and scratches is prepared when taking the car so help him look for faults, check the parcel shelf. He forgot to tell me the digital code to enter before putting the key in, but another told me. Follow the signs for Terminal 3 arrivals, then the short stay car park to return the car. The last petrol station is in another area of the airport. We used 310 shekels of fuel to travel from airport to Tel Aviv, Haifa, Tiberias, Katzrin, Jerusalem and back to airport. Tip: Know... (read more)
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★★★★☆
“Car Hire”
Written on: 20/05/2013 by alant3898 (2 reviews written)
I was satisfied with the quality of service provided by both Rental Cars and the Hire Company, both services were very helpful and polite. However, upon originally obtaining a quote from Rental Cars to making the booking, the cost of hire had increased by 100 euros/week. This could have been because I waited approx. two weeks after the quote before actually confirming the booking of the vehicle. Would I use their services again? - Yes (read more)
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★★★★☆
“Bari Airport”
Written on: 20/05/2013
Everything was perfect, except one thing. RentalCars company must inform the clients in advance, that that insurance contract is only between the Customer and RentalCars Company. In case of any demadge the customer's responsiblity do exsist to the local rental company, and there is a refund possibility from RentalCars company. So you have an option to buy insurance direct from the Local company or in case of any demadge if you dont want to waste your time with the refund you pay double... (read more)
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★★★★☆
“Excellent car - but hidden extra charges”
Written on: 20/05/2013 by CMayo
I rented a small car from Belfast for 5 days. It was a great little car and the pick up/drop off were fine. My only gripe was the sales assistant said she would be charging me £19 per day for insurance on top of what I had already paid to hire the car. She said that the internet site I'd booked through didn't include the additional charges. I had to ask for more information and what other options there were. She then said I could pay £12 per day for less insurance cover. In the end I... (read more)
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★★★★★
“Car rental from Budget at Linz Airport”
Written on: 20/05/2013 by JonandLinda
We were off the aircraft and on the road within 10 minutes. The Budget rental office was opposite the airport building and the car was parked in the car park next to this, the staff were friendly and the paperwork was a breeze - no extra money/deposits were asked for - as has been our experience with other car rental firms in Austria. Drop off was really simple, took less than a minute. I would recommend whole-heartedly! (read more)
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★★★★★
“best price rentals by a long way.”
Written on: 20/05/2013 by KPODonnell
Hiring the car is all the same no matter which company you use so I can't say anything positive or negative although the chap did give me his contact details should I need anything further both for this booking or future bookings. directions to the pick up point at the airport where accurate, just the airport signage wasn't so clear. We landed early and had some waiting around which I think could have been lessened if the hire company had checked although I understand this is outside the... (read more)
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★★★★☆
“My latest experience ”
Written on: 20/05/2013
I had a small accident that I was responsible for but I got compensated with the insurance coverage. Response was fast since day 1 and my needs were satisfied. The only mystery remained that some of the emails response from your company ended up automatically in my spasm box without my knowledge. This was the only cause for delay. (read more)
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★★★★☆
“Car was first class. My only comment is similar to...”
Written on: 20/05/2013 by Rowdy8 (1 review written)
Car was first class. My only comment is similar to others I have read. I flew in on Easyjet who have a tie up with Europcar. So everyone was queueing for a Europcar vehicle. The other rental desks were empty. The lesson is if you are in a hurry and fly Easyjet, dont book Europcar! Otherwise Europcar is no problem at all. (read more)
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Showing 31 - 40 of 13144 Reviews
★★★★☆
“All the electrics failed one day.I think there was a...”
Written on: 20/05/2013 by valdeparra (1 review written)
All the electrics failed one day.I think there was a loose connection to the battery.I eventually got it to start but for the remainder of the holiday was concerned it would happen again (read more)
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★★★★★
“Major Catastrophe Avoided”
Written on: 20/05/2013 by aqsl (1 review written)
We were scheduled to pick up our hire car in Arezzo, Italy, after travelling overnight on the Thello train from Paris. However, the train drivers decided to go on strike, so the Gare de Lyon looked like the crown scene from Ben Hur, a milling mass of angry and bemused people of biblical proportions. The alternate lift was a coach trip of 14 hours to Bologna, where the train company would sort out a replacement train to continue our journey to Arezzo. After being on a coach with seat leg... (read more)
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★★★☆☆
“difficulties at car pick up desk”
Written on: 20/05/2013
The car rentals website is easy to use, very clear to understand, but there is one big issue/missmatch remaining - while booking you can indicate and submit one driver, but payment may be executed from anothers person credit card. That is fine until you finally come to car pick up office and they request that particularly driver would guarantee deposit of about 900eur with his credit card. And if driver does not have his credit card at all, or would not have such amount on his card himself,... (read more)
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★★★★★
“An excellent hire”
Written on: 20/05/2013 by Dolezel
I was surprised by the ease of hiring the car. The conditions of hiring were also very favorable in my opinion. The vehicle was very well prepared for our needs and during the 9th-day period we did not experience any problem. Congratulations. (read more)
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★★★★★
“A short stay in Aberdeen.”
Written on: 20/05/2013
The vehicle supplied was in a pristine condition and was a pleasure to drive. It was a Ford Focus hatch and whilst a small car by Australian standards it had more than enough space for our 2 large and 2 small cases whilst carrying 2 additional passengers . Pick up and drop off was a simple procedure, speedy and no stress. Certainly my choice for the future. (read more)
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★★★★☆
“Good value”
Written on: 20/05/2013
Good arrangement, clear explanation, insurance not perfectly clear as needed to take additional pass for better direct safety to reduce card hold amount (read more)
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★★★★★
“Just what we wanted”
Written on: 20/05/2013
Excellent. IT was a last minute decision to rent a car but it was the best choice we could of made so we'll continue to rent in the future. (read more)
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★★★☆☆
“Good service. poor car.”
Written on: 20/05/2013
Car died on the third day when all the oil drained out. It was a long way from a National office in a fairly remote area. It took 1 1/4 hours on a borrowed landline phone as we were out of cell phone coverage, and a 4 hour delay before the car was towed and a replacement vehicle obtained. National service people were great and worked very hard to get it sorted as quickly as possible by working in with other rental car companies and local breakdown services. Full marks to the National... (read more)
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★★★★☆
“good service”
Written on: 19/05/2013 by 0902980 (1 review written)
Only thing that I was not satisfied with was that I could not return car with full gas tank because I can not come on reserve back and use all gasoline in tank that I have payed for and also gas thank was not full when I took car and price for full tank was lower then charged because I filled car on gas pump and diference was around 15 €. This is anly a coment but I supose you know all this. (read more)
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★★★★☆
“Fuerteventura - Orlando Car Hire via Rentalcars.com”
Written on: 19/05/2013
We hired a Renault Kangoo for our holiday in Fuerteventura. We had to ask at a help desk in the airport where to take the shuttle bus from as the collection point was not actually at the airport (although this is what we booked for)and no instructions were on our booking. The booking actually said we would be met by a representative. There was quite a delay in the shuttle bus arriving but the transfer to the rental office was good (nice clean, air-conditioned mini-bus). The car was 'ready'... (read more)
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Showing 41 - 50 of 13144 Reviews
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Top 5 Car Hire
To calculate the top 5's we take the following factors into account:
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As rated by real users
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Embo405's Response to johnsg's Review
Written on: 21/05/2013
A pity that it does not happen elsewhere, we waited in a queue for one and a half hours and then were told that the insurance rentalcars.com had sold to us was invalid. Ripped off. Try phoning Rentalcars.com, Impossible. Worst Hire Car experience I have ever had.