RentalCars.com Reviews - www.rentalcars.com

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Latest Reviews

“rare personal service”

Written on: 14/09/2014

After encountering a technical glitch with changing my car rental reservation via my mobile phone, I called rentalcars.com. It was necessary to speak with several service personnel, who eventually asked for me to send an email to have the problem finally resolved. I expected this to be the usual runaround, and with a heavy heart, sent an email detailing the problem that I had had. To my great surprise, I received both a phone call and a personal email back, first apologizing for the problem… Read Full Review

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“Rip off Merchants”

Written on: 14/09/2014 by jannafeeney (2 reviews written)

I Purchased rentalcars.com damage excess refund, on returning my car to Europcar it had a small stone chip on the windscreen. I was charged 350 pounds from Europcar. After making a claim with rental cars they then advised they don't cover tyres, windscreens and a whole heap of other stuff which is only listed in small print in the terms and conditions. Really what do they cover, what a waste of money!!!… Read Full Review

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“Do not use!!!”

Written on: 14/09/2014 by ohBell308 (1 review written)

Booked a car whilst in America to collect at Gatwick airport. Booking confirmation suggested CDW was included. When collecting the car we were told that we were not insured. Have just paid over £400 insurance for 2 weeks. Phoned customer services and got no help at all, when I said to Gavin you are happy to work for a company that is ripping people of. All I got was, its my fault for not reading the paperwork properly. Have shown paperwork to two independent car rental companies, both have… Read Full Review

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“Rip off centre”

Written on: 14/09/2014 by SashaMcGuire (1 review written)

Worst rental agency. Price quoted on site is not the price you will pay when picking up the car. There extra insurance is also a complete rip off it covers almost nothing and you need to take additional insurance with the rental company. They also claim with certain cars, additional driver included which is not the case. The website is not iphone compatible and there app useless… Read Full Review

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“Payment information”

Written on: 14/09/2014 by MitchellPrince330 (1 review written)

The website is easy to navigate, good offers and most of the information is readily available. The only gripe is that at the time of payment, the total sum to be paid is not provided. That nearly stopped me from going through with the reservation. Should be fixed… Read Full Review

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“the service is very good”

Written on: 13/09/2014 by elmermargarita (1 review written)

the service is very good… Read Full Review

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“excess protection”

Written on: 13/09/2014 by LisaCrossley (1 review written)

It is more honest to have a box that a customer physically ticks if they want to take out your insurance rather than a box, off to one side and rather insignificant, already ticked which you have to physically untick to remove from the bill. I just fell foul of this and it shot my overall feeling of using your site from "great, nice and straightforward, good prices" to "tricksters, mental note to avoid in future if any other unpleasant surprises pop up during my forthcoming rental". In this… Read Full Review

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“Slow to help with issues”

Written on: 12/09/2014 by Reverend2100 (2 reviews written)

I had some issues with the car hire company I booked through them, where we had a car that hadn't been cleaned properly, and absolutely stank of cigarrete and weed smoke when we collected it. The company also overcharged me - by a significant amount - for fuel used. We used an estimated 16 euros of fuel. The car hire company charged me a total of 70 Euros for that fuel. A ridiculously high amount. Overall, even though the original cost seemed cheaper, by the time we'd finished the hire we'd… Read Full Review

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“Car Rental”

Written on: 11/09/2014 by MorganKent298 (1 review written)

After booking the car rental I was told there is a drop off charge, I think it is on top of the all inclusive price quoted but really not clear on that. If the 800 R is on top of the price it should be noted right at the outset of the booking process… Read Full Review

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“Check your Cleaners”

Written on: 11/09/2014 by Garzalp13 (1 review written)

Used your service in numerous occasions, however the last trip had a negative as the car was not as clean as expected, especially the glass. Otherwise all was good… Read Full Review

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“Rental cars poor service”

Written on: 10/09/2014 by feMcManus239 (1 review written)

No flexibility in timing. Had a flight delay and policy was no show equal to cancelation. Had to call rental cars and rebook for a refund. Second time I was charged by rental cars almost 400 eur for a 157 eur car cost with budget. I have submitted a complaint as advised over the phone and it is supposed to take up to 28 days. I am very dissatisfied with the rentalcars.com service and would not recommend it to anyone… Read Full Review

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“They stole my money. I ordered a car for the weekend,...”

Written on: 10/09/2014 by daogurtsov (1 review written)

They stole my money. I ordered a car for the weekend, came in time to pick up it to Thrifty rental agency. Clerk from agency just couldn't find my order in the system. After long investigation they found out that my order made to other city. More then that, my driving license is less then two years and clerk said that due their policy limitation they don't provide car to new drivers with license under two years. I tried to claim back my funds, i wrote email, it is part of rentalcars respond… Read Full Review

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“Poor Service”

Written on: 10/09/2014 by GChapman (1 review written)

After the rigmarole of booking a two day car hire you then get an email to say there will be a 220euro surcharge which was more than the car hire !… Read Full Review

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“Excess insurance”

Written on: 10/09/2014 by Leonidas231 (1 review written)

Excess insurance was added but had not been asked for. Waiting to see if the refund has been made. This is an unnecessary and irritating act. Third time it has happened to me. Widely criticised in the press. Why blemish an otherwise good service? Ryanair has stopped "pissing people off" . Why don't you. John Roche… Read Full Review

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“Booked a car through rentalcars.com at Liverpool...”

Written on: 09/09/2014 by Connie1958 (1 review written)

Booked a car through rentalcars.com at Liverpool airport on a Monday at 10.30 The car was returned on Wednesday at 9.00 I was charged almost double, because I collected the car an hour earlier. This extra charge was not pointed out to me when I collected the car but sneaky added in. I contacted rentalcars.com and the said the car should have been back an hour earlier, it was back 2 hours earlier. They said the matter was revolved, but I was still charged almost double. Don't use rentalcars.com… Read Full Review

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“Misleading”

Written on: 09/09/2014 by Dorrich (1 review written)

Having booked and paid for a rental car we reached Las Vegas and was told they didn't have the car we booked and were told we could have a free upgrade. That's fine we thought until the day before we returned home we found they had taken£400 from our account for our FREE upgrade! Just what you need on your return home! On query with rental cars.com we were told the rental was finished and as far as they were concerned the case was closed!… Read Full Review

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“Buyer Beware ”

Written on: 09/09/2014 by charlottemolly (2 reviews written)

All went well until we arrived in Italy and tried to pick up our car. After being told several times by Rentalcars.com on several different occasions that if we paid for excess waiver insurance with them our excess would be covered if ANYTHING happened to the car it transpired this does not include theft of the vehicle. We had queued for 45 minutes to pick up the car only to be told we would need to pay another 124 euros or else be liable for 1100 euros excess if the car was stolen. How many… Read Full Review

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“Outstanding Rental Process ”

Written on: 09/09/2014 by Nelcia (1 review written)

I was very skeptical about renting with Rentalcars.com based on some of the reviews that I saw however I took the chance and booked with them and rented from 29 August to 8 September 2014. I got to the rental car company (Dollar) and the pulled up my information from the booking reference and in less than 5 minutes I was outside selecting my car. On 8 September I returned the car with no no issues and caught my flight and was out of there. Will definitely utilize rentalcars.com again and… Read Full Review

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“Aussie Car Hire”

Written on: 09/09/2014 by AlmaGordon298 (1 review written)

I live in Australia and have used your company on several occasions. Never had any sort of problem with booking through you… Read Full Review

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“Short and sweet”

Written on: 08/09/2014 by Genevieve400 (1 review written)

Very impressed at how quick and easy it was to book a car and very happy with the charges. I would not hesitate to recommend Rentalcars.com to anybody… Read Full Review

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