RentalCars.com Reviews - www.rentalcars.com

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Latest Reviews

“Dont Buy Insurance”

Written on: 01/09/2015 by Stokesfb52 (1 review written)

I have used rental cars twice in the last month pre-booking my car each time and paying for the insurance. Each time i have picked my car up i have had to pay for the Hire company insurance so my advise is do not pay for rental car insurance as the hire company also charge you for theres and it covers everything… Read Full Review

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“bad customer service”

Written on: 31/08/2015 by dewolski (1 review written)

I was charged a different price than my itinerary stated and now rentalcars.com wont respond to my emails or answer their phone. Will never use this company again… Read Full Review

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“plenty to choose from”

Written on: 30/08/2015 by Sydnee186 (1 review written)

Price cheaper than going to car hire company direct… Read Full Review

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“Service horrible, arnaque”

Written on: 28/08/2015 by 233Dodd (1 review written)

J'ai loué une voiture chez Hertz par l'intermédiaire de Rentalcars.com qui m'avait demandé un acompte de 800€, Hertz m'a fait payer la totalité de ma location, sans me déduire l'acompte versé rentalcars reste le plus souvent injoignable ou me ballade de service en service, mais impossible de me faire rembourser l'acompte versé. c'est de l'arnaque !!… Read Full Review

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“Use with care”

Written on: 28/08/2015 by JADCalifornia (1 review written)

I thought the website was simple to operate and gave me the ability to get what I want. However, I was disappointed that the top level offer page indicated free collision damage waiver and then I seemed to need to pay $8/day for the same thing. Then, at the last minute in small type, the site said I would be charged a $69 one way charge for drop off in a different location. I was not unhappy with the amount of the deal and can deal with the extra funds including a GPS but the way it was… Read Full Review

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“I booked a car on line. The amount shown was R803.43...”

Written on: 28/08/2015 by Daphne183 (1 review written)

I booked a car on line. The amount shown was R803.43 for 3 days. I entered the credit card details and they now show an amount of R1500 cause of a protection package which I certainly never clicked on and no additional cost was shown at the time of booking.  I suspect they work on a 90 10 principle where most people just let it go. Don't use these people EVER… Read Full Review

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“Great service in an overcrowed over hyped market”

Written on: 27/08/2015 by jeffallen (1 review written)

I have had the pleasure to use Rentalcars a few times now in different continents and always find great cars at great, err... small prices. The cars are always presented in tip top condition & nothing seems to be a problem for the helpful knowledgeable staff. If you want to explore a new country or city, you can trust Rentalcars to be a trusted back up partner… Read Full Review

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“Absolutely horrible experience ”

Written on: 26/08/2015 by EthicalCustomer2015 (1 review written)

Website states collision insurance is 100% refundable up to time of reservation. Truth is, it can only be refunded if the entire reservation is cancelled. Rehearsed customer service in UK said it would be "illegal" for them to do a refund. Cancelled reservation, one week later still no refund. Got my money back through my credit card. I would suggest to friends/family that they COMPLETELY AVOID this website --- there are plenty of other reliable and ethical options… Read Full Review

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“Good value for Money”

Written on: 26/08/2015 by 11Burnham (1 review written)

After a rocky start, and the Car Parking Fees at Liverpool Airport i could not fault the car, it was clean and better than expected. i would recommend rental cars to my friends and family… Read Full Review

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“So Easy”

Written on: 26/08/2015 by JaliyahReyes (1 review written)

Before booking, I checked the review sites for all leading car hire companies & there were so many horror stories that I almost didn't bother. I then emailed a colleague who I knew had a successful car hire about 2 years ago & she recommended Rentalcars.com. So I just went ahead & booked and everything was absolutely perfect! The price seemed too good to be true so I was expecting all sorts of price hikes but it didn't happen, I just went for the basic deal and it was an excellent experience… Read Full Review

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“Fast, Efficient Cost effective”

Written on: 24/08/2015 by DanielErasmus (1 review written)

No problems with our pick up. We even got an upgrade without asking. The staff in the pick up garage were also very friendly and efficient.The vehicle was clean and in flawless mechanical condition. The site rentalcars.com was easy to use and we got the same car that the travel agent quoted on, ffor about fifteen percent less. The different choices were easily compared and the different companies were also easy to compare… Read Full Review

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“Queensland trip car hire”

Written on: 24/08/2015 by SimonStansbie (1 review written)

hire of vehicle through rentalcars.com was very easy and found the car ready and waiting for us on arrival, avis staff were friendly and we only spent a few minutes with them and we were off. Return of the car was even easier just a matter of handing the keys back to Avis. excellent service… Read Full Review

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“good website I like it”

Written on: 23/08/2015 by amdabdli (1 review written)

got it through the website on arrival the staff were so helpful cooperative but bit late although not much The car was okay as per my request i.e. size, economic & moderately clean but smell of smoking probably needs to be refreshed with a perfume or refresher & as most of the saudi people this car is indented here & there but at the end its okay . … Read Full Review

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“Excellent service”

Written on: 23/08/2015 by Caskatie (1 review written)

Staff were friendly and courteous, waiting time was very minimum, from pickup to and from airport, excellent service. Would definitely recommend your service to family and friends… Read Full Review

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“EXCELLENT SERVICE AGAIN”

Written on: 23/08/2015 by peete (1 review written)

Had to change date of hire as Ryanair had changed flight time by 6 hrs. With Rentalcars,due to helpful staff, this was so easy. I always book with this company, their website is so informative and easy to use, good prices, easy to follow terms etc, and to be able to phone if necessary is a great help. (Ryanair could learn a lot from them) Keep up the good work Rentalcars, Thanks to all staff… Read Full Review

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“Fantastic experiance”

Written on: 23/08/2015 by chasmax (1 review written)

We would recommend Rental cars .com to anyone interested in great service. Nothing was a problem to any of the people we had contact with. best car rental experience we have ever had in ether NZ or Aus. … Read Full Review

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“Car pick up belfast n.ireland”

Written on: 22/08/2015 by bestie11 (1 review written)

My wife and i traveled from toronto to dublin on june 17th 2015 arrived in dublin 18th got a bus to belfast city center train/bus station were we would pick up our prepaid rental car we had arranged thru RENTAL CARS.COM (Europcar)they had sent us areminder email on the 14th june 2015 proceeded to the location with our bags only to find the location in the city center had closed a worker on the estate advised us they had a small office backdown in town pulled our suitcases close to this office… Read Full Review

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“Good experience”

Written on: 22/08/2015 by flGeorge145 (1 review written)

Was a last minute rental (night before). Everything was ready to go on time, professional and better than expected… Read Full Review

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“Turned back at pick up point”

Written on: 22/08/2015 by MacPhersonua391 (1 review written)

So I had my appointments booked around the city for the day as I dint want to taxi. When I reached the pickup point Driving Force in Edmonton, AB, CA they turned me back to my horror, saying I did not have a valid drivers licence! I hold a class 5 GDL legitimate licence issued by the Province. When asked for a reason they listed a few that hold good for a learners licence, and not for the license I had! I was shocked and embarrassed at the staffs ignorance! However I managed to get another… Read Full Review

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“double charge, never reply on the phone”

Written on: 21/08/2015 by Giannis_123 (1 review written)

Be careful of this company - I filed a fraud action report against them. They charged me twice for their service - I am trying to contact them for more than a month now and they never reply! They also advertise services on their site that are not true - e.g. theft protection. Try to contact them to see if they really exist and you will see that there is something wrong with this company! Stay away from them! … Read Full Review

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