RentalCars.com - www.rentalcars.com Reviews
Latest Reviews
★★★★★
“Quality at the best price”
Written on: 21/05/2013 by vasilaki
Booking online was quick and easy. Car was new but had a few dents in it but perfect for our needs. Checking out was no longer than 5mins and check in was completed straight away in 2mins. Overall v.satisfied and would use again. (read more)
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★★★★★
“Interrent/Europcar, Palma, Majorca.”
Written on: 21/05/2013 by johnsg (1 review written)
Stress free hire car pick up! Not impossible. Have just experienced best ever hire car collection.Having again pre-booked online via Jet2 and having previously had to queue behind others who had not done so whilst they juggled papers,passports,credit cards etc. We were diverted from the interminal office by a charming representative to the carpark office where we received immediate attention and as a result were in our car and away within 10 minutes.How different from the holiday... (read more)
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★★★★★
“Extremely easy to book online with this company”
Written on: 21/05/2013 by Blondie68
I spent a lot of time online looking for a good deal and found other companies who let me down. However rental cars.com made everything so easy. As a company I would have no hesitation in recommending them.. (read more)
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★★★★☆
“Pleasant Car Hire Experience”
Written on: 21/05/2013 by LionelandMarianne
Although the wait for the pickup at the airport took a little longer than expected, when we learnt that the driver had gone the extra mile to deliver a disabled and elderly passenger closer to where she needed to be, we were delighted that the staff were so considerate. We appreciated the smooth and efficient sign-over of our rental car and the very pleasant staff. It was fabulous that the company has a no-smoking policy in their vehicles, so the car smelled fresh, it was clean and easy to... (read more)
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★★★★☆
“Rental make Easy”
Written on: 21/05/2013
The staffs are friendly, efficient and competent. Was expecting a WAJA but was given a Honda Civic to my surprise. Car is excellent. The only draw back was the holder for the GPS was missing and unable to mount it on the front windscreen. Also the map needs upgrading render it useless in some areas. The rental is slightly on the high side (read more)
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★★★★★
“Alamo Services Excellent”
Written on: 21/05/2013 by mar001australia.edu (1 review written)
At Gatwick, our car was upgraded to a Toyota Rav 4 with 11 miles on the clock. The car was exceptionally good in drivability and all other aspects. The Enterprize staff provided exceptionally good service in all respects. In our case there was no negative aspect to our car rental experience. We will use the Alamo or Enterprize services again (but I never did figure out why they use two names and it would be helpful if they used different color signs to Euro Car and National as in my two... (read more)
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★★★★★
“Fast,great deal”
Written on: 21/05/2013
Thei website is very good and this is backed up by knowledgable people on the phone when needed. All at great prices. (read more)
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★★★★★
“Goldcar”
Written on: 21/05/2013
The service was perfect, £84 for 7 days rental including all insurances and full tank policy. (read more)
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★★★★☆
“Brand new cars but no always cean”
Written on: 20/05/2013 by brunogomespt (1 review written)
I will start with what I did not like. They always try to push you to pay more and more insurances, give you a high amount to pay and then if you make yourself difficult they will come up with some reduction ("promotion of the day") just for you, because you are special. Also in my reservation it was saying that I could return the car with full tank, BUT of course when they ask you to sign the real contract, before picking up the car, they already added one full deposit which of course is... (read more)
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★★★★★
“Hassle free rental!”
Written on: 20/05/2013
Such a pleasure to deal with Budget at Tampa Airport! Easiest rental I have ever dealt with in 20 years. No sales pressure to "upgrade", no sneering comments about "burst tyre/breakdown cover". Have already recommended them to family members. The offer of "take it away with a full tank, bring it back FULL" was much cheaper than the usual exhorbitant gas charge. Immaculate car, quickly picked up and returned. 5* (read more)
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Showing 1 - 10 of 13124 Reviews
★★★★★
“Really, really easy”
Written on: 20/05/2013 by hannahaarvold
So good to actually get contact With a person who could answer questions quick and politely. Made me feel confident to book. Thank you. Appreciated. (read more)
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★★★★★
“sanford airport florida”
Written on: 20/05/2013
We were delighted with the service and the vehicle we had. We loved just being able to pick a car from a selection and returning the car with an empty tank is now a much better deal. The only reservation in the whole transaction was that breakdown cover is no longer included and that we had to pay extra for that peace of mind (even though it was a relatively new SUV and unlikely to go wrong). I can't quite get my head around why the rental company no longer cover their vehicles. (read more)
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★★★★☆
“Do not like the pre-pay fuel set up! ”
Written on: 20/05/2013 by Pee1978 (1 review written)
There were 4 staff at the desk but only 1 serving customers. There was 1 person being arced ahead of us and he took ages. He asked about if we wanted the car we booked or a brand new polo for €3 per day more we oped for that and then had to pay €82 for a tank of fuel. We took back the car with only half a tank used but they do not issue you with any refund! We used the car every day but it was impossible to use a full tank on just a 6 day holiday! What do they do if you only have the... (read more)
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★★★★☆
“Had paid the insurance at RentalCars.com....”
Written on: 20/05/2013
Had paid the insurance at RentalCars.com. Nevertheless, Firefly was charging again when I pikked up the car. I was not happy with the way this is arranged. (read more)
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★★★★☆
“Italy - Pisa”
Written on: 20/05/2013
I used rentalcars.com to arrange a hire car from Pisa airport. Firefly were the selected provider. The car was a Fiat Panda 1.2 and proved reliable and economical for two of us for a week. The car had some minor scrapes and would have benefited from a full valet (seats were heavily stained). The price was good until we were advised that the insurance was only third party and were encouraged to pay a further 100 Euros for full protection. Given the state of the roads in Tuscany and the... (read more)
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★★★★☆
“Israel tour May 2013”
Written on: 20/05/2013 by benarfa
A report on bumps and scratches is prepared when taking the car so help him look for faults, check the parcel shelf. He forgot to tell me the digital code to enter before putting the key in, but another told me. Follow the signs for Terminal 3 arrivals, then the short stay car park to return the car. The last petrol station is in another area of the airport. We used 310 shekels of fuel to travel from airport to Tel Aviv, Haifa, Tiberias, Katzrin, Jerusalem and back to airport. Tip: Know... (read more)
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★★★★☆
“Car Hire”
Written on: 20/05/2013 by alant3898 (2 reviews written)
I was satisfied with the quality of service provided by both Rental Cars and the Hire Company, both services were very helpful and polite. However, upon originally obtaining a quote from Rental Cars to making the booking, the cost of hire had increased by 100 euros/week. This could have been because I waited approx. two weeks after the quote before actually confirming the booking of the vehicle. Would I use their services again? - Yes (read more)
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★★★★☆
“Bari Airport”
Written on: 20/05/2013
Everything was perfect, except one thing. RentalCars company must inform the clients in advance, that that insurance contract is only between the Customer and RentalCars Company. In case of any demadge the customer's responsiblity do exsist to the local rental company, and there is a refund possibility from RentalCars company. So you have an option to buy insurance direct from the Local company or in case of any demadge if you dont want to waste your time with the refund you pay double... (read more)
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★★★★☆
“Excellent car - but hidden extra charges”
Written on: 20/05/2013 by CMayo
I rented a small car from Belfast for 5 days. It was a great little car and the pick up/drop off were fine. My only gripe was the sales assistant said she would be charging me £19 per day for insurance on top of what I had already paid to hire the car. She said that the internet site I'd booked through didn't include the additional charges. I had to ask for more information and what other options there were. She then said I could pay £12 per day for less insurance cover. In the end I... (read more)
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★★★★★
“Car rental from Budget at Linz Airport”
Written on: 20/05/2013 by JonandLinda
We were off the aircraft and on the road within 10 minutes. The Budget rental office was opposite the airport building and the car was parked in the car park next to this, the staff were friendly and the paperwork was a breeze - no extra money/deposits were asked for - as has been our experience with other car rental firms in Austria. Drop off was really simple, took less than a minute. I would recommend whole-heartedly! (read more)
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Showing 11 - 20 of 13124 Reviews
★★★★★
“best price rentals by a long way.”
Written on: 20/05/2013 by KPODonnell
Hiring the car is all the same no matter which company you use so I can't say anything positive or negative although the chap did give me his contact details should I need anything further both for this booking or future bookings. directions to the pick up point at the airport where accurate, just the airport signage wasn't so clear. We landed early and had some waiting around which I think could have been lessened if the hire company had checked although I understand this is outside the... (read more)
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★★★★☆
“My latest experience ”
Written on: 20/05/2013
I had a small accident that I was responsible for but I got compensated with the insurance coverage. Response was fast since day 1 and my needs were satisfied. The only mystery remained that some of the emails response from your company ended up automatically in my spasm box without my knowledge. This was the only cause for delay. (read more)
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★★★★☆
“Car was first class. My only comment is similar to...”
Written on: 20/05/2013 by Rowdy8 (1 review written)
Car was first class. My only comment is similar to others I have read. I flew in on Easyjet who have a tie up with Europcar. So everyone was queueing for a Europcar vehicle. The other rental desks were empty. The lesson is if you are in a hurry and fly Easyjet, dont book Europcar! Otherwise Europcar is no problem at all. (read more)
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★★★★☆
“All the electrics failed one day.I think there was a...”
Written on: 20/05/2013 by valdeparra (1 review written)
All the electrics failed one day.I think there was a loose connection to the battery.I eventually got it to start but for the remainder of the holiday was concerned it would happen again (read more)
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★★★★★
“Major Catastrophe Avoided”
Written on: 20/05/2013 by aqsl (1 review written)
We were scheduled to pick up our hire car in Arezzo, Italy, after travelling overnight on the Thello train from Paris. However, the train drivers decided to go on strike, so the Gare de Lyon looked like the crown scene from Ben Hur, a milling mass of angry and bemused people of biblical proportions. The alternate lift was a coach trip of 14 hours to Bologna, where the train company would sort out a replacement train to continue our journey to Arezzo. After being on a coach with seat leg... (read more)
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★★★☆☆
“difficulties at car pick up desk”
Written on: 20/05/2013
The car rentals website is easy to use, very clear to understand, but there is one big issue/missmatch remaining - while booking you can indicate and submit one driver, but payment may be executed from anothers person credit card. That is fine until you finally come to car pick up office and they request that particularly driver would guarantee deposit of about 900eur with his credit card. And if driver does not have his credit card at all, or would not have such amount on his card himself,... (read more)
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★★★★★
“An excellent hire”
Written on: 20/05/2013 by Dolezel
I was surprised by the ease of hiring the car. The conditions of hiring were also very favorable in my opinion. The vehicle was very well prepared for our needs and during the 9th-day period we did not experience any problem. Congratulations. (read more)
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★★★★★
“A short stay in Aberdeen.”
Written on: 20/05/2013
The vehicle supplied was in a pristine condition and was a pleasure to drive. It was a Ford Focus hatch and whilst a small car by Australian standards it had more than enough space for our 2 large and 2 small cases whilst carrying 2 additional passengers . Pick up and drop off was a simple procedure, speedy and no stress. Certainly my choice for the future. (read more)
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★★★★☆
“Good value”
Written on: 20/05/2013
Good arrangement, clear explanation, insurance not perfectly clear as needed to take additional pass for better direct safety to reduce card hold amount (read more)
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★★★★★
“Just what we wanted”
Written on: 20/05/2013
Excellent. IT was a last minute decision to rent a car but it was the best choice we could of made so we'll continue to rent in the future. (read more)
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Showing 21 - 30 of 13124 Reviews
★★★☆☆
“Good service. poor car.”
Written on: 20/05/2013
Car died on the third day when all the oil drained out. It was a long way from a National office in a fairly remote area. It took 1 1/4 hours on a borrowed landline phone as we were out of cell phone coverage, and a 4 hour delay before the car was towed and a replacement vehicle obtained. National service people were great and worked very hard to get it sorted as quickly as possible by working in with other rental car companies and local breakdown services. Full marks to the National... (read more)
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★★★★☆
“good service”
Written on: 19/05/2013 by 0902980 (1 review written)
Only thing that I was not satisfied with was that I could not return car with full gas tank because I can not come on reserve back and use all gasoline in tank that I have payed for and also gas thank was not full when I took car and price for full tank was lower then charged because I filled car on gas pump and diference was around 15 €. This is anly a coment but I supose you know all this. (read more)
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★★★★☆
“Fuerteventura - Orlando Car Hire via Rentalcars.com”
Written on: 19/05/2013
We hired a Renault Kangoo for our holiday in Fuerteventura. We had to ask at a help desk in the airport where to take the shuttle bus from as the collection point was not actually at the airport (although this is what we booked for)and no instructions were on our booking. The booking actually said we would be met by a representative. There was quite a delay in the shuttle bus arriving but the transfer to the rental office was good (nice clean, air-conditioned mini-bus). The car was 'ready'... (read more)
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★★★★★
“Good value”
Written on: 19/05/2013
After reviewing many deals on line, we found this to the cheapest but were hesitant because we didn't know the company we would be getting the vehicle from. However, it turned out to be National, who were very good, most efficient and even upgraded our vehicle at no extra charge. We had a fantastic road trip down through the south of USA with no problems at all, covering app 2500 miles. The vehicle return at Fort Lauderdale was fats and efficient and even included a shuttle to take us to our... (read more)
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★★★★★
“Car hire from Dollar Rental”
Written on: 19/05/2013
The process of picking up the car, the cleanliness of the car, type of car requested, were all very good. The car was nearly new, it had only done 140 miles. However, whilst on holiday we filled up the almost empty tank with petrol for $30 but were charged $55 on our credit card to have the car tank full on collection. As a little bit of fuel is always left in the tank at the end of the rental period we felt ripped off by the company for being charged $55. The tank would probably only... (read more)
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★★★☆☆
“Getting the car you need?”
Written on: 19/05/2013
We booked a Citroen Berlingo or similar as we would be hiring bikes. But there were none of this type of vehicle left when we arrived at Palma so we were given the next class up for the same price. While this was a very nice car it was not nearly as practical for bikes. The on-line booking form had not allowed us to make the stipulation about bike transport so we cannot see how we could avoid a similar problem in the future. (read more)
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★★★★☆
“Rental from Gerona Spain”
Written on: 19/05/2013
Good rental experience BUT on arrival to pick up vehicle was told that there was a daily charge to take vehicle into France !!! This was not explained when I booked the vehicle by telephone from the UK !!! Once again an annoying financial rip off from what appeared on the initial booking to be a very good rental deal !!! Why , when you want to rent a vehicle is there ALWAYS ALWAYS a financial catch somewhere along the experience ????? Generally apart from the financial surprises an... (read more)
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★★★★★
“Great value”
Written on: 19/05/2013
No problems at all. Car was waiting for us. We paid extra(around €7 per day) - I think it was some sort of CDW but was not very well explained. We were able to return the car late at night and put the key through the letter box (saved us having to get up early the next morning to return the car) The price we paid seemed less that we would have paid locally. Overall, excellent. (read more)
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★★★★★
“Hire Car”
Written on: 19/05/2013
Hired a car from Travel Jigsaw for two weeks. Their price was very competitive the online booking very easy to use. Collected car from Europe Car Pembroke Dock - their service was first class. The car was new clean and ready to go as promised. All in all a good start to our holiday. (read more)
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★★★★☆
“Budapest Airport”
Written on: 19/05/2013
Ordered a Golf-sized car at Budapest Liszt Ferenc airport through rentalcars.com. Price was unbeatable, literally half the price of my usual Hungarian company. Had a call from rentalcars a day or so before travelling trying to sell the CDW insurance, but I'd already purchased this cheaper from a third party, worth shopping around. Company chosen was Buchbinder. The rental desk was easy to find, and the pick-up process was fairly efficient. The girls on the desk were pretty but not very... (read more)
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Showing 31 - 40 of 13124 Reviews
★☆☆☆☆
“Beware the "quarter tank" operators”
Written on: 19/05/2013 by rtfm
Any reputable care hire firm will hire cars with a full tank, and if you don't return it full you pay the difference. Of course with high fuel prices of course that is too simple for some, who provide a quarter tank so that they can pump out the excess when you return it. This is a great way for hire companies to make an extra £30 out of you. Rentalcars.com don't mind working with companies who do this, and don't give you any way to find out until you have paid. Good luck. (read more)
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★★★☆☆
“Car had smokers smell”
Written on: 19/05/2013 by Daisypops
Car was fine, easy to drive, pick up and return all fine. The car had a strong smokers smell which lingered all the time , but this was only problem. (read more)
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★★★★★
“Surprisingly good if not the most attractive vehicle!”
Written on: 19/05/2013
On first appearance the Citroen Kangoo appeared quite big and our expectations were not very high. How wrong we were. It turned out to be a great vehicle, very roomy but easy to drive and park. It looks a bit like a loaf of bread, very rectangular and not particularly aerodynamic. It had no problem taking the four of us around the South of France and up some steep and windy mountain roads. Easy gear changing and an indicator on the dash for those who don't know when to change gear! Engine... (read more)
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★★★★★
“Great site”
Written on: 19/05/2013
Simple car hire, got me the best price available (read more)
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★★★★★
“the first time of rent most impressed with your...”
Written on: 19/05/2013
the car and staff were first class (read more)
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★★★★☆
“very good value ”
Written on: 19/05/2013
The service was very friendly and helpful. Got an upgrade on arrival... Opel vectra so that was a result. The car was slightly dirty on the outside however everything else was fine. It was a good car to drive. The firm sign for the return drop off was a bit hard to see so missed the turn-off and had to drive all the way back round. (read more)
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★★★☆☆
“Good, but”
Written on: 19/05/2013
The fuel display was defect, so was very difficult to estimate petrol left, as pre-paid in advance.... (read more)
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★★★★★
“GREAT, FRIENDLY SERVICE”
Written on: 19/05/2013
I went online and wound up at RentalCars.com and found the website easy to navigate and the prices extremely competitive. When I went to book I had a query, rang the toll free number and got straight through to an exceedingly helpful customer service agent with a great sense of humour. He offered to make the booking for me himself and had the whole thing confirmed within minutes at a great price. He sent me a link and said if ever I needed to make another booking all I need do was send an... (read more)
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★★★☆☆
“Thrifty Munich Airport”
Written on: 19/05/2013
Long queue at the counter, when we eventually found it. Slow service due to high degree of old tech. Paper. Car however was very good, new, clean. Overall value for money is high. (read more)
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★★★★☆
“Please state the INSURANCE add on with the initial quote.”
Written on: 18/05/2013 by Biolive (1 review written)
Please state the INSURANCE add on with the initial quote. (read more)
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Showing 41 - 50 of 13124 Reviews
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Top 5 Car Hire
To calculate the top 5's we take the following factors into account:
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As rated by real users
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1. RentalCars.com - www.rentalcars.com
13124 reviews read latest review -
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Embo405's Response to johnsg's Review
Written on: 21/05/2013
A pity that it does not happen elsewhere, we waited in a queue for one and a half hours and then were told that the insurance rentalcars.com had sold to us was invalid. Ripped off. Try phoning Rentalcars.com, Impossible. Worst Hire Car experience I have ever had.