RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
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Latest Reviews

★★★★★

“Great service”

Written on: 16/09/2017 by hmCassidy37 (1 review written)

had to change our rental three times due to some problems. Never a problem and it was done efficiently and honorably… Read Full Review

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★★★★★

“Very good company:)”

Written on: 14/09/2017

an excellent company. I use it only when renting a car. excellent customer service. good internet site… Read Full Review

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★★★★★

“the good ”

Written on: 11/09/2017 by pgMyers140 (1 review written)

Good and clever clear site. Already the second time. everything is normal. The machine is clean new. we have been looking for it for a long time at the parking lot. None of the employees h.elped us. surrendered everything is normal… Read Full Review

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★★★★☆

“Quite reliable, as usual!”

Written on: 10/09/2017 by Crystalt300 (1 review written)

I have rented with Rentalcars before and everything has worked fine… Read Full Review

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★☆☆☆☆

“Very deceptive process / information ”

Written on: 07/09/2017

Booked a sub compact rental car for one day, with no extras, in Avignon, France through Priceline, and they used Rentalcars.com (without telling me this until I committed to the reservation and paid $60). Both Priceline and Rentalcars.com claimed $60 was the full price. It not, not even close. Full price was $113. Rentalcars.com then continued the deception by hiding the total costs of renting the car in the first set of information I was sent via email. It appeared that $60 was the true cost… Read Full Review

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★☆☆☆☆

“I wish I booked directly with the car rental agency -...”

Written on: 06/09/2017

I wish I booked directly with the car rental agency - Rentalcars.com is completely unreliable. I travel a lot, and I am going to make sure to warn all my friends and family not to use it for car rentals in the future!! I added collision insurance to my reservation, and was charged for it, to find out that it was invalid at the desk when getting my car. I had to make another payment for insurance with the actual agency, and will not be refunded for the insurance that was purchased through… Read Full Review

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★★★★★

“funktional und preiswert”

Written on: 28/08/2017 by MeredithMorris (1 review written)

Bisher haben wir an unterschiedlichen Standorten in Spanien/Portugal nur gute Erfahrungen gemacht, meist bessere Autos als gebucht. Korrekte Abrechnung, wir sind sehr zufrieden… Read Full Review

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★☆☆☆☆

“Poor-systems errors with booking & don't care about...”

Written on: 25/08/2017 by 118Salazar (1 review written)

Booked car online. Received an error message that booking had not been successful and the car was unavailable, so tried again with a different car and the booking went through and received the email confirmation. A few days later I was emailed a confirmation for the first booking as well, which per the message received on the screen had not been successful. Contacted rentalcars who confirmed that actually both bookings had gone through after all and that we had been charged for both. They… Read Full Review

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★★★★★

“Best Car Booking Ever”

Written on: 23/08/2017 by JayceMelton149 (1 review written)

I Realy Want to Recomend Carrental, So Good.....Every time...No deskproblem… Read Full Review

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★☆☆☆☆

“Poor treatment”

Written on: 05/08/2017

I am (was) a regular user of Rental Cars. I had a car booked for December. I simply wanted to pick the car up 4 hours later than scheduled as I couldn't get the flight I wanted. Rental Cars wanted to charge me double the cost of the original booking for this small amendment. I spoke to their team, but to no avail. From what I can gather, an amendment simply means, cancel and rebook at the new market price. Shame, I used to like booking though this company… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 05/08/2017

A couple of days before collecting the rental car I has previously booked I was informed by RentalCars that I could have the same car for approximately £50 less than I'd paid with another provider and that the difference would be refunded immediately. It seemed to be a much better deal but in fact turned out to be much worse. Some days later, I received a refund for only £15 instead of £55. Worse still, the new provider did not include a second driver and it would have cost far more to add… Read Full Review

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★★★★☆

“quick and easy”

Written on: 30/07/2017

Very easy to use, even amending booking very simple. Get car detains and price and you can book it. No need to be a computer wizard… Read Full Review

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★☆☆☆☆

“Excess cover insurance”

Written on: 27/07/2017 by Lauryn306 (1 review written)

I included excess cover in my booking. On reading the small print, I discovered that windows, tyres etc are not covered. When I called, the agent said that there is now a new cover and this only applies to UK residents. So IRISH RESIDENTS beware… Read Full Review

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★★★★★

“Very good service!”

Written on: 22/07/2017 by Grantzh183 (1 review written)

Fanks. Very good service! Personal cool!… Read Full Review

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★☆☆☆☆

“Car codes/type not the same than the Car Rental”

Written on: 20/07/2017 by lelejalde (1 review written)

I made an booking to rent a car in Miami, FL (USA). After to had to modify my previous booking because Rentalcars provided to me a wrong information from the webpage. My previous booking shows a Nissan Altima or similar (SCAR hertz code). Everybody knows that not always the car that we booked is the car that will be asigned and the rental car and they give an option to choose/offer another vehicle which belong to the same catergory. After get my confirmation via email, I called Hertz (number… Read Full Review

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★★☆☆☆

“Misleading information”

Written on: 20/07/2017 by Barkercm20 (1 review written)

They told me I had full coverage for the car. When I got to the car hire place, they said the tyres were not covered and that I needed to pay an additional £100 as it would cost me £1400 to get the tyre changed. I contacted Rentals.com but they showed no interest in helping but did admit the tyres were not covered! How is that FULL coverage! Very disappointed and won't use them again… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 10/07/2017 by dfljones (1 review written)

We booked a car hire from Brindisi Airport in Italy. Two days earlier we were robbed in Chicago and only had a credit card that was in my wife's name and the booking was in mine. So after a very long journey the car rental company said they could not help. We went back to Rentalcars.com who basically said there was one possible other company but it was for us to sort out locally (my estimate was an hour wait just to find out if it was even possible). What really annoyed me was when I said I… Read Full Review

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★☆☆☆☆

“I don't know why they put wrong information”

Written on: 09/07/2017

rentalcars charge the rest of the rental. It's the second time that rentalscars do this to me... Very dissapointed... Please don't do amendments after you book your car… Read Full Review

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★☆☆☆☆

“AVOID GREENMOTION AND RENTALCARS.COM”

Written on: 03/07/2017 by Brianj56 (2 reviews written)

booked the rental through Rentalcars.com and paid in advance. They provided me with a voucher for Greenmotion at Glasgow Airport All seemed fine until I picked up the vehicle. Firstly the vehicle initially provided was clearly not a VW Passat Estate equivalent but after a great deal of argument and rudeness on the part of the counter staff a suitable vehicle was provided I was then asked where I was intending to drive and I said that our eventual location was the Isle of Mull I was then… Read Full Review

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★☆☆☆☆

“Rentalcars.com; computer says NO”

Written on: 30/06/2017

In February I travelled to South Africa and had a good experience using Rentalcars.com. However 2 weeks ago, I booked a car for New Zealand next year. Given I have a UK credit card I asked for the payment in pounds. Site duly showed me the cost in pounds, did the rest, but shock and horror, it charged me in South African Rand. So I cancelled, then when I looked at my credit card statement, I found that there was a difference between what I had paid and received back, evidently not in my… Read Full Review

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