RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
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Latest Reviews

★☆☆☆☆

“Poor treatment”

Written on: 05/08/2017

I am (was) a regular user of Rental Cars. I had a car booked for December. I simply wanted to pick the car up 4 hours later than scheduled as I couldn't get the flight I wanted. Rental Cars wanted to charge me double the cost of the original booking for this small amendment. I spoke to their team, but to no avail. From what I can gather, an amendment simply means, cancel and rebook at the new market price. Shame, I used to like booking though this company… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 05/08/2017

A couple of days before collecting the rental car I has previously booked I was informed by RentalCars that I could have the same car for approximately £50 less than I'd paid with another provider and that the difference would be refunded immediately. It seemed to be a much better deal but in fact turned out to be much worse. Some days later, I received a refund for only £15 instead of £55. Worse still, the new provider did not include a second driver and it would have cost far more to add… Read Full Review

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★★★★☆

“quick and easy”

Written on: 30/07/2017

Very easy to use, even amending booking very simple. Get car detains and price and you can book it. No need to be a computer wizard… Read Full Review

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★☆☆☆☆

“Excess cover insurance”

Written on: 27/07/2017 by Lauryn306 (1 review written)

I included excess cover in my booking. On reading the small print, I discovered that windows, tyres etc are not covered. When I called, the agent said that there is now a new cover and this only applies to UK residents. So IRISH RESIDENTS beware… Read Full Review

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★★★★★

“Very good service!”

Written on: 22/07/2017 by Grantzh183 (1 review written)

Fanks. Very good service! Personal cool!… Read Full Review

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★☆☆☆☆

“Car codes/type not the same than the Car Rental”

Written on: 20/07/2017 by lelejalde (1 review written)

I made an booking to rent a car in Miami, FL (USA). After to had to modify my previous booking because Rentalcars provided to me a wrong information from the webpage. My previous booking shows a Nissan Altima or similar (SCAR hertz code). Everybody knows that not always the car that we booked is the car that will be asigned and the rental car and they give an option to choose/offer another vehicle which belong to the same catergory. After get my confirmation via email, I called Hertz (number… Read Full Review

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★★☆☆☆

“Misleading information”

Written on: 20/07/2017 by Barkercm20 (1 review written)

They told me I had full coverage for the car. When I got to the car hire place, they said the tyres were not covered and that I needed to pay an additional £100 as it would cost me £1400 to get the tyre changed. I contacted Rentals.com but they showed no interest in helping but did admit the tyres were not covered! How is that FULL coverage! Very disappointed and won't use them again… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 10/07/2017 by dfljones (1 review written)

We booked a car hire from Brindisi Airport in Italy. Two days earlier we were robbed in Chicago and only had a credit card that was in my wife's name and the booking was in mine. So after a very long journey the car rental company said they could not help. We went back to Rentalcars.com who basically said there was one possible other company but it was for us to sort out locally (my estimate was an hour wait just to find out if it was even possible). What really annoyed me was when I said I… Read Full Review

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★☆☆☆☆

“I don't know why they put wrong information”

Written on: 09/07/2017

rentalcars charge the rest of the rental. It's the second time that rentalscars do this to me... Very dissapointed... Please don't do amendments after you book your car… Read Full Review

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★☆☆☆☆

“AVOID GREENMOTION AND RENTALCARS.COM”

Written on: 03/07/2017 by Brianj56 (2 reviews written)

booked the rental through Rentalcars.com and paid in advance. They provided me with a voucher for Greenmotion at Glasgow Airport All seemed fine until I picked up the vehicle. Firstly the vehicle initially provided was clearly not a VW Passat Estate equivalent but after a great deal of argument and rudeness on the part of the counter staff a suitable vehicle was provided I was then asked where I was intending to drive and I said that our eventual location was the Isle of Mull I was then… Read Full Review

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★☆☆☆☆

“Rentalcars.com; computer says NO”

Written on: 30/06/2017

In February I travelled to South Africa and had a good experience using Rentalcars.com. However 2 weeks ago, I booked a car for New Zealand next year. Given I have a UK credit card I asked for the payment in pounds. Site duly showed me the cost in pounds, did the rest, but shock and horror, it charged me in South African Rand. So I cancelled, then when I looked at my credit card statement, I found that there was a difference between what I had paid and received back, evidently not in my… Read Full Review

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★☆☆☆☆

“Limited Lileage”

Written on: 25/06/2017 by Olsonks1947 (1 review written)

My previous booking only had an allowance for 60km/day that was not immediately visible. I only noticed it now, just before printing my voucher and I obviously had to amend my booking last minute which was quite onerous and annoying. It was the first time I came across cars with limited mileage in your website. If you or your rental partners are going to resort to this sort of "hidden" charges you will see your customers disappear. I will be the first one. In this occasion, if I had not amended… Read Full Review

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★★★★★

“Absolutely Faultless Service”

Written on: 20/06/2017 by MikeSmithie (1 review written)

With 100 different things on our mind planning our wedding and following honeymoon this website was perfect for picking the cars we wanted with great pricing and different drop off points. Then I broke my leg and had to postpone our trip, this is when we discovered the customer service over the phone was excellent! We'd forgotten to amend our booking until 8 hours before we were due to pick-up the first car, with one quick phone call (with less than 30 seconds on hold) the brilliant staff… Read Full Review

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★☆☆☆☆

“Step Away from this Company”

Written on: 19/06/2017 by Fionaw54 (1 review written)

What a nightmare. Well the local car company does not have a desk at the airport. I pay for the insuance and then have to pay again locally. Then the company comes with a car less than we booked. We call RentalCars to cancel they say we can't and this echange with a very rude customer service person. You know we did canceled anyway. They can keep the money and we booked at a booth at the airport… Read Full Review

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★★★★☆

“Good Service”

Written on: 17/06/2017

I have rented cars from Rentalcars over several years and can honestly say, am, on the whole delighted with service, have not given 5 star review as sometimes it can be a pain to be told by auto answer use the web site, if I wanted to do that I would... Much rather speak to person… Read Full Review

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★★★★★

“Easy and good deal”

Written on: 17/06/2017 by Quinnu489 (1 review written)

The booking process was smooth, amended dates easily… Read Full Review

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★★★☆☆

“charging for additional services”

Written on: 13/06/2017 by Lilliana103 (1 review written)

I declined the additional insurance, but I was charged nevertheless. I had to go back to modify (was ready to cancel the booking) twice to manage deleting this additional cost. Seems that the insurance is working as some kind of default format… Read Full Review

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★☆☆☆☆

“I feel defrauded asyou charged fullamount without any...”

Written on: 05/06/2017

1- Although it said "Free cancellation", unfortunately I was charged the total amount including the Full Protection immediately during reservation. Sorry but this is a fraudulent action because you do not mention that you will immediately charge the full amount. This is a very bad surprise to the customer who finds out that the bank has already charged the money from the credit card and there is nothing to correct this. 2- I did not want the full protection option, wanted to cancel it… Read Full Review

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★★★★★

“Rentalcars Is Ideal”

Written on: 26/05/2017 by 380O'Rourke (1 review written)

Rentalcars.com is an excellent place to rent a car with all the possibilities to change/modify any resrvation made. It's allows you to jumb on any other offer different from the first one you've made. I strongly recommend it!!!… Read Full Review

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★☆☆☆☆

“pressurised insurance sale”

Written on: 25/05/2017 by DesmondO'Brien (1 review written)

When I arrived to pick up a pre bookked car in Alicante I was expecting a Ford Ka,they told me I was getting a Mini and when I complained they changed it to a small Kia. They then told me that my insurance I had paid for was not adequate and I needed to take out their policy They initially wanted 33 euros a day extra but I finally settled on 12.There were other customers being served while I was there and I could overhear them having similar conversations.I was in a situation where if I had an… Read Full Review

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