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| Customer Service | 0.8/10   |
|---|---|
| Telephone Banking | 1.6/10 |
| Internet Banking | 2.7/10 |
| Local Branch | 2.4/10 |
| Cash Point Facility | 4.1/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.5/10 |
Full review by
Guest.
on 20th Sep 2008
User Rating : 3
Respect :
0
Good Points: Branches and cash machines widespread.
General comments: A depressing decline in service over the past ten years or so. High interest rates reserved for new clients and/or deposits from outside the institution. Minor but frequent errors in administration of accounts. Difficulties getting online later at night or in the early morning.
Guest.'s review and ratings | 50 words
Review by
jenkmel
on 15th Sep 2008
User Rating : 0
Respect :
0
Abbey seem to charge very high fees for a poor service. It feels sometimes like I have to ask them to do something at least 3 times and it still does not get done properly. Have now closed my business acc and current acc with Abbey. Halifax has taken away the high stress factor that I suffered with Abbey! Do yourself a favour and ditch this awful company. I would give them a minus 0 rating if I could.
jenkmel's full review | 85 words
Review by
Mikey S
on 10th Sep 2008
User Rating : 0
Respect :
0
Every time I deal with Abbey I have a problem - whether it ' s on the phone, in the branch, or online. The most annoying thing of all is when you think you are finally sorted, you find out that they have not listened, not done what you have asked and what they confirmed they would do, or plain and simply given me the wrong information.
Also I think it ' s funny that I have to phone them if I have a query. There is no email contact, or blogs page so that people can share information about their i ...
Mikey S's full review | 106 words
Review by
Flygirl70
on 14th Jul 2008
User Rating : 1
Respect :
0
I've been with Abbey for over 20 years and have over 30K with them in various accounts. This year I have complained at least 6 times for various reasons: miscalculating overdraft interest (took about 5 calls to get them to resolve this), the fact every time I went to my local Cambridge branch there were no deposit envelopes, difficulties changing my name to my married name, but the icing on the cake was this weekend my card being declined in my local shop because I'd failed to tell them I was go ...
Flygirl70's full review | 249 words
Review by
geminilou
on 2nd Jul 2008
User Rating : 2
Respect :
0
I contacted Abbey to arrange an appointment and switch over from HSBC. Ironically I always found customer service at HSBC poor and the branch poorly staffed, I also regularly save chunks of cash and never seem to earn a bean of interest with HSBC. I was attracted to Abbey's e-saver account. I spent an hour with an Abbey staff member who got as far as entering my name and address on her computer. She said authorisation was needed for me to have the same overdraft. She said she would email me in t ...
geminilou's full review | 248 words
Review by
Guest.
on 1st Apr 2008
User Rating : 0
Respect :
0
I have received conflicting information from Abbey via email, post and telephone. All I wanted to do was transfer an existing cash ISA into a Abbey cash ISA. The telephone operators do not seem to be able to answer specific questions. None of the forms have an identifying code. I'm going to try Alliance & Leicester - they are offering the same rate and, fingers crossed, I will receive better service
Guest.'s full review | 74 words
Review by
Guest.
on 25th Jan 2008
User Rating : 1
Respect :
0
Customer service phone line is terrible. They all give conflicting answers to the same questions. I have been without a debit card (and hence any way to access my account) since the 1st of Jan - supposedly the card is in the post ;( But they have already sent it to the wrong address once. If you need to get information go to the branch, phoning up may seem like the easy option, it isn't.
Guest.'s full review | 83 words
Review by
mshogun
on 1st Jan 2008
User Rating : 0
Respect :
0
Customer services at Abbey are a waste of time can never understand them I think I must be phoning planet Mars or something been with them 13 years so they should look after people like me but do they don't. I am going to close my bank account this weekend.
mshogun's full review | 115 words
Review by
atilaw
on 30th Oct 2007
User Rating : 1
Respect :
0
Abbey offer terrible customer service. My Royal Mail redirect is still forwarding bank statements after telling them 3 times we have moved in the last 3 months. They still owe us £300 in bank charges due to their error and not correcting it in time.
Shoddy service. I will be closing my account this month.
atilaw's full review | 149 words
Review by
antiguajo07
on 6th Oct 2007
User Rating : 5
Respect :
0
Banked with Abbey since a child. Hold 6 accounts. Got married in June attended the branch with id and marriage certificate. Had to change name on my books myself but told would receive cards. Now October and nothing. Went into the branch a few days ago and was told by an assistant that it had not been done although my account takes cheques in my new name and I have a cheque book in my new name. Filled in forms again with id and marriage certificate (I think she was disappointed that I had ...
antiguajo07's full review | 187 words
Review by
dovey107
on 7th Aug 2007
User Rating : 0
Respect :
0
I have 2 accounts with Abbey, one current, and one ISA.
I asked for the ISA to be closed by letter, and received a cheque for the interest in the post. However the account was not closed. I phoned and was told it would be closed the very same day - it is still open. I have emailed and was told to write a letter asking for it to be closed - something I said in the email that I had already done! I have phoned again since, and yet again, it is not closed.
Current account opened with Alliance ...
dovey107's full review | 213 words
Review by
Sidsnot
on 1st Aug 2007
User Rating : 0
Respect :
0
I changed address 9 months ago and despite going in my local branch on four separate occasions and filling in change of address forms, I have still not received any statements etc from Abbey. I have two accounts with Abbey, only one address was changed despite both accounts being on the one form?
Also around four months ago, all large amount of money disappeared from my account, I rang up Abbey as I was worried, turns out a fault with Abbeys system had duplicated all payments made using my card ...
Sidsnot's full review | 355 words | 1 comment added.
Review by
daisyrabbit
on 14th Jun 2007
User Rating : 2
Respect :
0
I originally had an account with National & Provincial and everything was fine until they were taken over by AbbeyBank. Then the charges started - I'd been made redundant and tried to cancel all my direct debits and standing orders, but not in time - that month they charged me £200 and the following £295, having given me charges because the charges I'd paid had taken me into overdraft. After a few years of this (I really don't know why that long) I then claimed back my charges over ...
daisyrabbit's full review | 156 words
Review by
troyforsyth
on 18th May 2007
User Rating : 1
Respect :
0
I will probably cancel. I would not advise using Abbey.
troyforsyth's full review | 102 words
Review by
davidils20l
on 29th Jan 2007
User Rating : 0
Respect :
0
I have had an Abbey Account since I was born. It was first opened as a Building society Account by my grandmother. Never a problem. Then I transferred to a Chequing Account, and Abbey National became THE ABBEY. That's when it went down hill.
I travel a lot due to my work. Abbey have been informed of this. Yet 3 times last year, a block was put on my account. (Debit card with plenty of funds in there). Of course, it's always when I need to pay for my hotel bill or some other inconvenient situ ...
davidils20l's full review | 225 words
Review by
jojo8718
on 27th Jan 2007
User Rating : 0
Respect :
+1
When I was 18, I went overdrawn on my Visa electron card when I was abroad. I didn't have an overdraft limit, but I had enough cash in my account, should the cheques I put in 8 days before had cleared. I drew the money out and it let me. I was only doing £10 at a time about 4 or 5 times, and the occasional £5 T-Mobile top up, which was well within my balance. When my Abbey statement arrived, I was shocked to find I had £240 worth of charges; yes £240!!!! They had charged ...
jojo8718's full review | 232 words
Review by
mutton
on 24th Oct 2006
User Rating : 7
Respect :
0
I have banked with them for 10 years now. I also have home insurance with them, and I have never had any major problems with Abbey. And mostly their staff are courteous and knowledgeable.
mutton's full review | 51 words
Review by
45lovers
on 17th Oct 2006
User Rating : 10
Respect :
0
I have been with Abbey for 12 years now, and they have always been consistent.
I always have a cheque book, I have 24 hour Internet access, which, by the way is excellent, and I could not live without it. I am always aware of any charges. The branches are always helpful, as too are the call centres.
A few years ago I had my bank account emptied and got straight on the phone to sort it out with Abbey. At the time it covered all DD and cheques, which would have bounced, with all my funds bei ...
45lovers's full review | 176 words
Review by
taffpowell
on 5th Sep 2006
User Rating : 1
Respect :
0
Because of their poor service and moving my money about without my knowledge, I have seen myself overdrawn several times! After fighting with Abbey for months over £50 fines for going overdrawn when it is their fault, I eventually had to go to court!
taffpowell's full review | 72 words
Review by
charliebee
on 25th May 2006
User Rating : 1
Respect :
0
Since opening an account with Abbey 3 years ago they have forgotten to send off for my debit card and cheque book (I had to phone and remind them).
They have changed policy without informing staff, meaning that I was misinformed.
They started charging tax without informing me they were going to start doing this (as an 18 year old student not working I wasn't supposed to pay tax).
When I forgot my pin (yes I know...) could I request a new one in store? Yes and no... I was in store, but w ...
charliebee's full review | 261 words
4.3/10 Abbey National Student Account 1.9/10 Abbey National Business Bank Account 1.8/10 Abbey National Current Account 6.6/10 Abbey National Childrens Saving Account 4.3/10 Abbey Child Trust Fund Would you like to see a review that's not being listed?
