alliance & leicester reviews | Watch This Item.

Average Ratings
Customer Service	3/10
Telephone Banking	3.8/10
Internet Banking	5.4/10
Local Branch	2.8/10
Cash Point Facility	4.5/10
Reviewer Rating	2.3/10
Overall Rating	2.5/10

21% Recommended4 out of 19 Reviews

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Alliance and Leicester is now part of the Santander group and will soon be changing it's name to Santander. A&L offer current accounts, savings & ISA's, loans, mortgages, credit cards plus insurance, investments and offshore accounts.

How do you rate Alliance and Leicester? What do you think of the proposed name change? Let us know by writing a review. Your opinion helps others make their choice.

19- Alliance & Leicester Reviews

Full review by
adamfairclough
on 23rd May 2009

User Rating : 1
Respect : 0

Good Points: Britain based call centres although they cant do anything for you they're very polite and nice whilst not helping you.

Bad Points: Poor systems.

General comments: I hate alliance and leicester. I must pay £100 in charges per month because payments in are not accepted instantly. If a payment is made out of the account and i then put money in out of my business account i still get charged! Everything takes an age and i have so many numbers to remember if might need to transfer some money in a few days. My girlfriend also has an alliance and leicester account and if i transfer anything over £250 to her it takes three days!!! you can only make one instant payment per day and it must be less than £250!!! WHY? Trying to work out how much money is you have from the internet banking can be an impossible task if there has been alot of activity on the account the figuers there can seem like random numbers just being displayed to confuse you i have to use excel to see how much money i have.
adamfairclough's review and ratings | 183 words
Review by
frankcawthron
on 11th Feb 2009

User Rating : 0
Respect : +1
Wakefiel Branch West Yorkshire has to be the worst bank on the planet for customer relations. We are treated like dog turds under youe feet! The branch seems to be staffed by insolent 12 yr olds who do not care or cannot be arsed to help customers. My blind 92 year old mother who has the misfortune to have a current account with A&L and has been in a care home for the last 12 months still has statements, replaement cards etc sent to her old address(now reoccupied) despite change of address form ...
frankcawthron's full review | 141 words
Review by
Guest.
on 6th Dec 2008

User Rating : 0
Respect : 0
We have been with Alliance And Leicester since 1974 when it was girobank, it used to be great could not fault it, but now it makes my blood boil. I get upset at the thought of phoning to even get a balance on the account having being locked out so many times after using pin numbers sent by them to me and then being told they are invalid. I wish they would get their act together. We never had any trouble till this latest takeover. I suppose its called progress! would have reccomended in passed bu ...
Guest's full review | 138 words
Review by
carolem132
on 22nd Nov 2008

User Rating : 2
Respect : 0
This is my experience as attorney for my mother's account. Setting up power of attorney with them was a challenge in itself and took me about 6 months. You would think that sending one copy of the power to their legal department would be enough to give power over all my mother's accounts, but they wanted a separate copy for each account.If I had had to make a choice of bank, it would not have been this one
carolem132's full review | 262 words
Review by
Guest.
on 30th Apr 2008

User Rating : 2
Respect : 0
I have been a customer of A & L since Girobank days and too be honest, I have had enough! The staff are very rude, not very pleasant and their customer service is more like dis-service! How on earth they are managing to stay in business is beyond me? You can use the Post Office to pay in & take out money which is handy if your miles from an A & L Branch, but with all the Post Office Closures even that could be tricky.
Guest's full review | 149 words
Review by
Guest.
on 11th Feb 2008

User Rating : 1
Respect : 0
Online banking.... 3days behind! Transaction always anything between 24 to 72 hours + after they have been made, on your statement. Statements / Online banking you can never get an accurate up to date account balance, you always need a pen, paper and calculator, they have account balance, running balance and available balance! Speaking to someone on the phone..... bit like on line banking haven't got a clue!
Guest's full review | 73 words
Review by
timbobonanza
on 30th Nov 2007

User Rating : 0
Respect : 0
I would not recommend anyone opening an account with A&L. If you have a problem its difficult to get help. It's a cheap and cheerful business with cheap and cheerful service quality. I am closing all the accounts I have with them when the interest on my savings matures.
timbobonanza's full review | 60 words | 1 comment added.
Review by
jamessturdy
on 26th Aug 2007

User Rating : 8
Respect : 0
Overall impressed with service and will continue to bank with them.
jamessturdy's full review | 29 words
Review by
chanscent
on 5th Aug 2007

User Rating : 4
Respect : 0
The Alliance & Leicester bank has to improve their service facility to its customers. They have an internet banking but customers couldn't email then because they don't use an email facility.
chanscent's full review | 48 words
Review by
DOLPHIN69
on 13th Jul 2007

User Rating : 8
Respect : 0
Overall Alliance & Leicester Bank are OK. Where I live I have to visit the town and pay to park to go to the bank.
DOLPHIN69's full review | 67 words
Review by
bradgirl
on 9th Jul 2007

User Rating : 7
Respect : 0
I've got a Premier Account with Alliance & Leicester which I opened due to the benefits on offer for anyone paying in more than a certain amount each month. I get free travel insurance for me and my partner, a free overdraft facility (up to £1500) for 1 year followed by the lowest overdraft rate on the high street now and an excellent rate for savings. I was very pleased with the service I received from them when I swapped my account from another supplier, as they moved all my direct debit ...
bradgirl's full review | 117 words
Review by
workerbee
on 14th Jun 2007

User Rating : 1
Respect : 0
They lose or "do not receive" letters with frightening regularity. Be extremely cautious when dealing with Alliance & Leicester Bank.
workerbee's full review | 69 words
Review by
XX
on 25th Aug 2006

User Rating : 0
Respect : 0
I transferred my cash ISA to an Alliance & Leicester branch when I found them on the highest rate table, but their interest rate dropped, even before the fund was actually transferred. I have stayed with them (with more than one account) for over a year now, and nothing has got better, but it is in fact getting worse. Their on-line website is the worst of all, and their customer services is a complete nightmare.
XX's full review | 79 words
Review by
Combe
on 8th Aug 2006

User Rating : 0
Respect : +1
I have been an Alliance & Leicester customer for five years with all my earnings paid into my account. They would give me a loan for up to £10,000, but when it came to asking for an overdraft for a couple of days - no deal. Pathetic! And the so-called customer service line is hopeless. The staff at my local branch in Dumfries are friendly, but they have no powers to do anything.
Combe's full review | 70 words | 1 comment added.
Review by
charmainec
on 29th Jun 2006

User Rating : 0
Respect : 0
I had a £25 charge for a £10 standing order which was coming from my Alliance & Leicester current account into my savings account. I paid money in at 9:30am, but they have told me it should have been in the day before. I am not entitled to a refund they said.
charmainec's full review | 57 words
Review by
terr1
on 10th Mar 2006

User Rating : 0
Respect : 0
If you ever get into difficulty with the running of your Alliance & Leicester account they don't want to know. The credit control centre is rubbish, and they have no facilities set up to help in that area.
terr1's full review | 95 words
Review by
Valed
on 30th Jun 2005

User Rating : 9
Respect : -2
I have found A & L a brilliant bank. I have had the Premier account in the past which also gives you travel insurance for a year every year until your 65. I have upgraded to premier plus which gives an excellent rate of interst on your c/a, there are conditions to be met to qaulify for this account and that is £1000 must be put into the account ever month otherwise there is a charge of £5 and if you have more than £2500 then the rate of interest goes down so it is worth keepi ...
Valed's full review | 294 words
Review by
stuels
on 15th Jun 2005

User Rating : 0
Respect : +1
I took out a loan with the Alliance & Leicester back in November 2004 and needed to have a settlement total to pay the loan off in full in June. I have taken a consolidation loan with another bank to pay off outstanding loans and credit cards. Simple you might think, well yes for the other 2 loans and 3 credit cards, but, unfortunately the Alliance & Leicester have decided to take a step back into the dark ages and will only issue a settlement total by post. This so far has not arrived arrived a ...
stuels's full review | 226 words
Review by
PaulaT318
on 14th Jun 2005

User Rating : 0
Respect : +1
Want a bank? Keep on looking. The A&L have in the 8 years I've been a customer with them - overcharged on bank charges, taken money from my account without authorisation or advance notice, lost a £10,000.00 cheque I presented them for special clearance and despite accepting it and making the appropriate charge for special clearance, I was then told that they can't guarantee a quick service - special clearance eventually took 11 working days. I used to have a car loan, a mortgage 3 savin ...
PaulaT318's full review | 151 words