Air Mauritius Reviews

Guest's review has yet to be rated - Be the first!
Report this review

On 17th October we flew on Air Mauritius from Johannesburg. Due to bad weather in JHB, OR Tambo was closed and our departure was delayed - this occurred after all pax were on board and the doors were closed. The cockpit & cabin crew handled the delay very well. The captain kept us informed as and when he had new information. After about an hour the crew served water & juice. A further 20/25 minutes later, the entertainment system was activated. The captain also took the time to explain we could disembark & wait out the delay in the terminal building, however he advised that this would only result in the delay being longer than if we sat on the aircraft and waited it out, which is what we did. We eventually left about 1 hours later than scheduled.

The seats were very uncomfortable and in my opinion this is something the airline should look at and address - reading other reviews we are clearly not the only people who had a problem with the seats. By the time we disembarked in Mauritius, we'd been sitting in very uncomfortable seats for around 6 hours and our butts were pretty much numb.

As airline food goes, the in-flight food was fairly tasty and the service from the crew was polite & professional. The return flight was much as per the outgoing one.

However, the check-in process at SSR Airport on our return left a lot to be desired. We were at the airport by around 6.30/6.45am. There were 2 check-in desks open to handle both the JHB departure at 9.00am and the Cape Town departure at 9.15am. Having only 2 desks open to service 2 flights resulted in unnecessarily long queues.

My guy and I were standing patiently in one of the queues when an Air Mauritius ground hostess came and told us to follow her. Thinking that perhaps they were opening a 3rd desk, we duly followed her, only to be plonked at the back of a queue that was double the length of the one we'd evidently just been 'evicted' from. We advised the ground hostess that this was unacceptable and we were very unhappy about this, however she clearly wasn't interested in what we had to say and simply advised us she had to keep 'the passage' open. About 5 minutes later the same ground hostess came and plonked us back into the original queue we'd been standing in, only now we were about 2 or 3 people further back than we'd been. We stood in the queue for well over an hour. The check-in clerks were so incredibly slow - I really don't know what the hold up was.

To say the check-in procedure at SSR Airport was disastrous is being generous. Clearly there has been no forethought with regard to passenger and queue handling. Shame on you Air Mauritius that the in flight service was so good but you let your passengers down with extremely poor & shabby ground handling. Passenger handling isn't rocket science and many other airlines manage their check-in procedures quickly & efficiently. I suggest you review your ground handling procedures and implement a new check-in process.

Incidentally, I have been in the tourism industry for over 25 years and have worked ground handling at the airport for one of the major European carriers - we most certainly never subjected our passengers to the type of experience in our check-in queues.

Guest's review has yet to be rated - Be the first!
Report this review

Truly awful...
For a 12 hour flight Air Mauritius really need to review the in flight entertainment. 'The Mask' circa 1994 was one of the Blockbuster offerings on our plane. The seats are uncomfortable, very hard and it is impossible to get comfortable. In these times of concerns about hygiene it was a little disconcerting to see an attendant swig a drink of water from one of the bottles (with glasses provided) set aside for the passengers at the rear of the plane. Flight back was slightly bette ...

Guest's review has yet to be rated - Be the first!
Report this review

Air Mauritius seats are terrible, in flight entertainment system old and hardly works, food horrible, staff impolite, toilets dirty. Nothing good really, I prefer BA but going to S'pore there is no way out.

Guest's review has yet to be rated - Be the first!
Report this review

Air Mauritius review

Inbound flight
From : London Heathrow
To : Mauritius

Date : 25/07/2009

Flight Nr. : MK057

Class : Economy class

Defects :
- departure initially delayed by 2hrs - in fact, take-off delayed by 3hrs
- the air conditioning was not switched on during the first 50mn, whilst the plane was still parked. Reason put forward by the pilots : the air conditioning could be switched on as soon as the engine of the plane are turned on. It was very hot in the plane, people sweating and ...

Guest's review has yet to be rated - Be the first!
Report this review

Air Mauritius has bad seats , awful food and most impolite staff i have ever seen. I t was tough to get a glass of water forget anything else.

wjmc69's review has yet to be rated - Be the first!
Report this review

A great airline, you get everything and more that are more than standard with BA or Air France would definitely fly with Air Mauritius again.

AirMauritius's review has yet to be rated - Be the first!
Report this review

Bad onboard service ; meal choice, crew were not welcoming, lack of onboard entertainment. I would prefer to choose another airline.

cob's review has yet to be rated - Be the first!
Report this review

The economy section of any aircraft is cramped so this airline is no exception. But the price of the ticket from Sydney to Mauritius return was much cheaper than Qantas or SAA. It was fantastic staying overnight (fully paid for by Air Mauritius) at the Le Preskil hotel. We were a family of 4 and were allocatd 2 fabulous double rooms, with full buffet dinner and breakfast included, and complimentary shuttle collection and drop off. The food on board the flight was fantastic compared to the sloppy ...

clubmoor's review has yet to be rated - Be the first!
Report this review

Flew return flight (04.07.07-14.07.07) on Air Mauritius new (dec06) Airbus 340-300.

It was a well kept and new plane but virtually without legroom. I'm 6"2 and there was no way to get a comfortable sleeping/sitting position on the flight. The seats are too closely spaced and in addition the VOD,(at least I think it's the system that operates the VOD), is situated under the seat in front of you effectively cutting the space for your legs in half. Ridiculous solution. I would love to go back t ...

rodneyc's review has yet to be rated - Be the first!
Report this review

Will never travel Air Mauritius again. My advice is if you are travelling to Mauritius and want a memorable holiday, do not travel Air Mauritius.

Tobe's review has yet to be rated - Be the first!
Report this review

We flew Business class on Air Mauritius from Perth to Mauritius and on to Nairobi. We had read mixed reviews about the airline in terms of service and reliability, so we were pleasantly surprised as the trip was excellent. Business class seats on the old 767 were very comfortable with heaps of leg room and a good recline. In-flight service on all flights was great, and every flight was on time (we flew 4 times on our trip). Check-in was quick and efficient, especially in Mauritius, and lounges w ...

dodobird's review has yet to be rated - Be the first!
Report this review

Travelled by AC from YUL to LHR interlining AC and MK.
Air Mauritius Check-in Agent at YUL checked through luggage to MRU and was advised to go to check-in desk of AC ( MK does not have one) at T3 to get my BP.
Surprise!Surprise!
Told my name was not on system and flight is oversold. After arguing that this can't be possible, an MK agent was brought in and I was informed that I had to fork 50 Bpounds if I wanted to travel. Managed to get a seat on a supposedly oversold flight with a sup ...

cleb's review has yet to be rated - Be the first!
Report this review

Overall I would fly with Air Mauritius again. The economy class was comparable to the Business category of rival airlines.

anneselby's review has yet to be rated - Be the first!
Report this review

When we booked our flight with Air Mauritius we didn't know what to expect. We were very pleased to find the seats we were allocated had plenty of leg room and were wide and comfortable. The staff on our flight were very friendly and efficient and the in flight entertainment was varied and enjoyable.